American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Verified Customer

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Mary Woods Atlanta, GA

Deny coverage, interior of refrigerator deteriorating, unable to use vegetables bin because the top had to be removed rendering it useless. Loss of vegetables and space no concern. Need to vet contractors. Fixed my washer over 4-5 times the manhours/parts uneconomical and a great inconvenience to customer. I can go on and on.

2 years ago

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Verified Customer

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John S. Ferguson Garland, TX

Customer service is overseas. lag time ( 2 seconds ) from when you ask a question to a response is slow. this leads to each party talking over the other party. language seems to be a challenge as well. Next other than simple fixes...like a plumber, getting American Home Shield to repair / replace a broken item is hard. It shouldn't be this hard. We have a contract....fix it or replace it. We are 4 weeks into getting our oven fixed or replaced. Multiple repair people have been sent to look at the challenge with the oven. All have said the oven needs to be replaced. However since it is an expensive oven ( Viking Gas Oven ) American Home Shield is dragging their feet.....basically not honoring the contract...un happy customer.

2 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Kipp Stanton Pittsburgh, PA

Electrician advised I need a new paddle fan. advise I would receive a call back from American Home Shield and/or his company. i've called six times still waiting for two weeks and American Home Shield's customer service reps keep lying to me telling me that they are going to send matter to the escalation department and/or your subcontractor department to resolve this issue. So far it's been over a month and every time I call I get the same response from American Home Shield customer service reps they will escalate this issue as it turns out the electrician is also not responding to phone calls from American Home Shield. Your customer service reps refuse to send out another company to finish the job. I had a similar incident last year and you guys had to send out a second firm to finish the job that the first firm you sent did not complete. I need my replacement paddle fan not the run around that I keep getting in dealing with you American Home Shield I'm ready to leave you guys I found another company!!!!!!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Michael Zocca Woodstock, GA

I moved into my new home recently and the first time I used the sink in my master bathroom, I noticed the drain stopper was pulled up. I released it, only for water to start dripping below the sink under the cabinet. I closed the drain stopper again and when I did, it came totally loose from under the sink. I called and reported this to American Homes Shield. I was charged the $100 call out fee. The plumber who came to my home said that sometimes this happens when the drain stopper is fitted too tight by the person who installed it. My house is more than 30ys old so I don't know who installed the sinks in the master bathroom. American Home Shield then told me that the repair was not covered under the $700 policy I have and I have since spent another $300 having it fixed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Brandon Coddington Springfield, MO

No repair is considered an emergency, even though our AC quit during a heat advisory and under no circumstances can I choose a repairman that can offer immediate repair, even though the appointed contractor can not make it out for days. There should be exceptions to emergency situations, I found an HVAC company that could repair within one day and is probably less expensive than the contractor that was chosen by this warranty company. Because of this I decided to cancel and after getting high pressure sales tactics, I was finally transferred to the person who was suppose to cancel, this person hung up on me while I was explaining while I tried to cancel. I finally had to call a manager that helped us set up the warranty, so she could cancel for us. I would never purchase this warranty again and I will tell everyone I know about my experience with this company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Mary M Bowen Grove City, OH

they are saying it was a existing condition. I thought my plan protected me. I never heard of pre existing condition in repairs, only with hospital patients. So I also don't understand how they can say it's pre existing because I bought and moved in here in April and it wasn't going it then that I was aware of. So I'm on my way to paying out of pocket that 8 thought this insurance would take care of after u paid my deductible of 125.00.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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mel luna San Antonio, TX

It's just easy to use. I've had minimal issues with my new home but when they have happened home shield is easy. I can't say enough about the contractors they use as well.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Marilyn A Nazzarini Caledonia, IL

When I had an issue they were very professional and I didn't have to wait for them to connect me to the company that would be taking care of the problem.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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David Chatman Lowell, MI

Not going to lie. The last contract I had with AHS was horrible but coming back, AHS finally did a better job with the pricing and the wording of the contract.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Lois OBrien Fresno, CA

They have improved greatly over the years. I used to wait on hold forever now they take information and call me back. And a technician is assigned in short timeframe

2 years ago

Reply from American Home Shield

Hi Lois, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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S Santa Ana, CA

Received great service. It took a while to get our part in that was causing the ac not to cool. but fortunately it did arrive before the July 4th weekend.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Daniel Tedone Bahama, NC

AHS has been servicing my home for over 5 years now. They have assisted us with repairs and great contactors. They do what they say they will do...take care of us.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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S Mitchell Cypress, TX

With every request I have had to place. I received quick positive responses. We signed up per our realtor suggestion in Oct 2016. So very thankful we did.

2 years ago

Reply from American Home Shield

Hi S Mitchell, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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LORAINE STEVENS Apple Valley, CA

Because it's true every time I call they right on time they direct me to the right area I need to be and they respond quickly with the help that I asked7

2 years ago

Reply from American Home Shield

Hi Loraine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Jan Butler Oakland, CA

I feel like I shouldn't have to ask if my issue is an emergency. They should ask or have a box online for me to select emergency. I've had to call back and have an order resubmitted to the contractor as an emergency call.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Chantel Baltimore, MD

I am satisfied with AHS and everyone I have spoken to in terms of the company. Getting in contact with an actual person on the phone when having issues shouldn't be as difficult as it is.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Querubin Baslio

Quick to approve claim and assign someone to fix the problem

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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SisterSage718 Newark, DE

The service was provided on time and very professional way; latter, due to some concerns from my side a second visit was needed; not problem in scheduling a new visit and the issue was solved completely.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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William Humphries Suisun City, CA

Good this time because of your executive client services team. The client services team did what should have been done with little objection this time. The front line customer service folks, however, are a 1 star group.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Maria Franklin Toano, VA

our ac went out July 1. Couldnt get anyone til July 5 when I called assigned contractor who said cant schedule you til july 11. They never called. I appealed to head office anda wonderful person named Michella D stepped up anad took charge of the process. finally got the ac back on july 19 using a different contractor - all thanks to Michella. 18 days is a long time to be without ac

2 years ago

Reply from American Home Shield

Hi Maria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 29th, 2022

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Verified Customer

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Maria Serrano Belleville, NJ

We had our AC fail 2 weeks after we had coverage. American Home Shield sent out an inspector and said that it failed BEFORE our coverage started. How can that be when we KNOW that it was working? We even had it professionally inspected. Anyways, we ended up buying a brand new HVAC with no help from you guys. Very disappointed. On the flip side, I thought the people we talked to were friendly and professional (that's why it's two stars as opposed to one), but unhelpful.

2 years ago

Reply from American Home Shield

Hi Maria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Willie Patrick Harker Heights, TX

Took long time to get HVAC tech out (10 days), but problem fixed. On next occasion, I cancelled service request before it was assigned, but was billed anyway. Answering service in India acts interested, but apparently has no authority. Extremely long wait times.

2 years ago

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Verified Customer

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Serena Bertram Dayton, NV

The last service call for my broken AC was perfect but the call before made no sense. The AC gentleman saw rotting in the ceiling pan which needed to be replaced. My request was denied and would probably have prevented the AC from breaking.

2 years ago

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Verified Customer

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Janice MacLean Bowie, MD

For fixing a leak on a pipe inside my walls, I still had to pay a high amount of $$. And it seems that their call center is located in another country. Very hard to understand them every time I need to place a call to them, very frustrating!!

2 years ago

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Verified Customer

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Robert Branchfield Tucson, AZ

Consistency. There are time I have great experience where the service call and repair is good and others where I have to go the extra 5 miles to clarify a clear issue and communicate repeatedly what has transpired, along with the disconnect.

2 years ago

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Verified Customer

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Naomi Fron Fort Worth, TX

I was authroized to seek an outside contractor now AHS refuses to reimburse me for $1250. And, I am unable to talk with the people who authorized the work to be done. I think AHS is a better company than the folks on the phone are doing in representing the company. The AHS system is broken and no one is paying attention.

2 years ago

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Verified Customer

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Pedro Harker Heights, TX

The company that they sent out to fix our AC had poor customer service and didn't even give us time to get to the door when they came. I called them and they would not answer or even return my calls. When I called American Home Shield they weren't very helpful, but most importantly, I had a customer service issue and requested to speak with a manager. I was unable to speak with a manager and was told that it would be 24 -48 hours before I received a call back. It was actually 8 days later. This is poor customer service and resolution of a problem. I still haven't received a refund from paying my $100 deductible. Needless to say, it is July and our state has been having heat advisories. I had to pay for another company to come out to service my AC.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Joan mccleerey Vancouver, WA

The staff argued with me when I told them that their plumber was not acceptable, they claimed that the last 6 conversations with AHS over the weekend never took place, and AHS caused problems for me at work with their constant refusal to work with me and credit my account back for services not rendered by their contractors.The electrical contractor did not show up and I want my money refunded. My son took the entire day off of work to wait on the contractor that did not show. The previous plumber was awful I told AHS that I never wanted to hear from that plumber again and that he was not to step foot on my property but they said that I had to take the contractor they chose whether I liked it or not even when I had a problem with that contractor in the past. That is really poor customer service.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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Shantate Young Stockbridge, GA

I have had nothing but issues since the beginning of signing on. Customer Service is horrible! They lied about sending a service tech to fix our air conditioner for over 2 weeks. We had to pit our tenant in a hotel and cover that cost! They gave us the run around again when it was a refrigerator issue and sent the same tech even when we requested a different one. He said there was nothing wrong with the frig. But it is clearly NOT getting cold! The tried to double charge me in one month and then keep calling me from collections saying I owe again! They have farmed all calls to the Philippines where they barely speak English and I can't understand 99 percent of what they are saying. And they understand pretty much none of what I'm saying. This has been a horrible experience and I am canceling all of my contracts with them!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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Leroy Jackson Richmond, TX

My air conditioner was not cooling properly & a contractor was sent out. He concluded that a new condenser coil was needed. AHS gave me the runaround about the order placement. Needless to say, 20 plus days later in 100 degree temperatures, I called again to check on the part order. The agent told me that the order hadn't been placed yet & she could arrange it so AHS could just send me a check to make things whole. I told her that I didn't care about a check, I just wanted the a/c fixed. She could not give me an estimated time of when the order would be placed or shipped for the part. I told her to just cancel the entire order and I would just pay out of pocket for another air conditioning company to come fix my AC. I am very seriously considering canceling my warranty service.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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Jennifer Gomez Bartlesville, OK

I paid HWS for the entire year. Unfortunately for us our A/C was blowing out hot air, the contractor that came out could not repair the unit and said that they sent a diagnosis to HWS and HWS claims that they never received it. This has gone on for almost a month with temperatures ranging from upper 79's to mid 90's. The technician has been to the hos 3 different times with no solution. The technician claim that they let HWS know that the unit cannot be repaired, HWS claims they have heard nothing from the contractor. You cannot talk to a supervisor at HWS without a ticket being made. We have made several tickets and no response. This doesn't sound like the wonderful company that I have been reading about. Maybe someone in authority will see this and respond to an unhappy and frustrated customer. Lisa snd Garry Martin

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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C Janos Brooksville, FL

My home air conditioner stopped working and after waiting approximately 45 minutes for a call back, I was told it would be between 24 & 48 hours before a vendor would be scheduled to fix my air conditioning unit. I live in Florida and the temperature today was in the 90's. In Florida air conditioning not working is considered an emergency to be handled at any time of the day or night. This agent seemed to be reading from a script and had no clue what I was dealing with. I also asked to speak with her supervisor and was told he was busy. Her name was Savitrie and she was in the Ghana call center. I cancelled the request. Good thing I did not have a water leak in my home. It would have not been 2 days before a repair man would have arrived. Unbelievably poor customer service and very disappointed. We will not be renewing our home warranty with AHS. Feel free to call me if you have any questions.

2 years ago

Reply from American Home Shield

Hi C Janos, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Fredrica Christensen

Quickly provided a contractor. The contractor responded and scheduled promptly. The problems were identified, explained and resolved professionally and promptly.

2 years ago

Reply from American Home Shield

Hi Fredrica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Claire Owen

We were extremely pleased with Flash Garage Door Service. He was on time, professional, friendly, and completed the job very quickly. We will always use them.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Idalia & And Sherman

Everything is always good. The professionalism was good. The courtesy was awesome. The timeliness was great. The service was except.ional. I would recommend AHS to anyone.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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John Henry

Good service, one issue... I had work done at my residence. The work caused water damage and neither AHS or the contracted agent will not take responsibility for repairs.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Tamique

AHS promptly arranged for technicians to assess my malfunctioning appliance. The technician was professional and resolved the issue in a timely manner.

2 years ago

Reply from American Home Shield

Hi Tamique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Christina Holmes Kalamazoo, MI

Monthly cost increases every year. Have had to utilize for claims and there is always a long wait if you have to call in. They will replace with subpar products or damaged but read the fine print as it is disclosed. Gave me the run around for 3 months trying to replace my broken water heater. Currently researching alternatives for when my contract expires.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Christina. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to know you have been pleased with the service and coverage we provide. Thank you for being our valued home warranty member.

Jul. 28th, 2022

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Verified Customer

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James Wright

Responsive customer service, great experience with replacement /reimbursement process, very expedient with timeliness and contract workers for service very professional

2 years ago

Reply from American Home Shield

Hi James. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 28th, 2022

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Verified Customer

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James M. Hart

I have always had a positive experience with the company and I need it I home they were always consistent finding a technician come out to my home in a reasonable time.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Debbie Mello

Easy to setup everything and also quick delivery of new appliances. The delivery company was lacking in communication, but that was no fault of American home shield.

2 years ago

Reply from American Home Shield

Hi Debbie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Adina Baker

There were no questions asked about my request; they simply handled it as asked. Service was prompt and efficient and completely fixed the problem with our dishwasher.

2 years ago

Reply from American Home Shield

HI Adina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Andrew King

Although we had a problem with the first time, we used the service the company was quick to rectify the issue concerning the company they recommended.

2 years ago

Reply from American Home Shield

Hi Andrew. Thank you for taking time to share your experience. It's very good to hear the issue was resolved to your satisfaction. We look forward to working with you again in the future.

Jul. 28th, 2022

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Verified Customer

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Sandy movahed

Ease of use of the website to submit work order, great customer service and problem resolution from dispatched companies, follow up from AHS to ensure every is resolved.

2 years ago

Reply from American Home Shield

Hi Sandy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Jimmy williams

The first few times I used them the experience was great, this last time I had a water pipe break going into my house I called on a Friday and finally someone called me on Tuesday. I went 4 days with no running water in my house. They advertise 24/7 service which is far from the truth

2 years ago

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Verified Customer

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Deuk J Lee

I stated that I didn't want to use Tris AC because of the bad service they gave us several years ago, and now they have been assigned to us again. I guess we'll see how it goes, but I have a very bad feeling about it come this Thursday.

2 years ago

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Verified Customer

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Terry Perry

This is difficult. It isn't AHS directly but the providers. Two of them were up selling their business products whether than focusing on inspection and repairs. It was frustrating to be pitched to purchase new expensive products and telling me differing prices that continued to escalate.

2 years ago

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Verified Customer

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David Rydzinski

They got a repair out to our house soon after I put a claim in! I still waiting to hear from them about what their doing about my the part for my fridge. The repairman said where he looked the part was discontinued.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Issa Hatem

Job was completed and problem resolved in a very timely fashion. However the solution was done taking a few shortcuts and not done the way I'd expect a well known company to repair things.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Daphnee

It is hard to work with them because they take their sweet time ordering parts. I also think it is unfair that they only give one theory days from the time something is fixed after that they charge you service fee to send another technician

2 years ago

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