American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Stanley w SCOTT Spring, TX

My refrigerator stopped working more than a month ago. The first technician you assigned to me could not come out for more than six weeks. The second one assigned came out quickly but the parts needed took almost two weeks. Two days after it was repaired, it stopped working again and I have been waiting for a week for someone to come out and look at it. You try living without a refriderator in this summer heat for almost two months and see how happy you are with the service.

3 years ago

Reply from American Home Shield

Hi Stanley, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Hester Smith West Columbia, SC

Very reliable company that makes repairs easy and seamless. The monthly payment is very very affordable for the peace of mind that it affords my family.

3 years ago

Reply from American Home Shield

Hi Hester, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Adrienne Noble Bakersfield, CA

They were fast on getting in touch with a contractor it's just the contractor that we're still waiting on still no air and now they said it would be another 3 weeks

3 years ago

Reply from American Home Shield

Mariah D 12 seconds ago

Public
Hi Adrienne, I hate to hear about the wait that has been experienced. I would be glad to speak with you to assist with the repair. Please provide your AHS contract number or property address.

Aug. 10th, 2022

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Verified Customer

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Lorna Blake Clearwater, FL

This company has helped me feel supported in buying this home with the reassurance that I will have maintenance services if/when there's a need for it.

3 years ago

Reply from American Home Shield

Hi Lorna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Egglezos

They came and fixed my AC. But when they came the amount was changed. From American home shield sent Evolution heating and air conditioning, to my home to fix my AC. They called and said the amount was $495, then when they arrived the amount change. I went to my back to get a cashier's check for $595. Is was an increase of $100. When gave the check he said "I am sorry if is the wrong amount. It is only $495" We agreed that they would come out and check the furnace in the fall and AC in the spring. Splitting the $100. They Never came back. So I contacted them when they were coming. Lied to again. I finally asked them for the money back ($100). They were going to put it in the mail. On Saturday, October 23. Again another lie. I have text them several times with no response. If this is the way American Shield works. Maybe I should look for another home coverage plan. I dont want to do this. Could you help get this fixed?

3 years ago Edited October 30, 2024

Reply from American Home Shield

Hi Egglezos, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Katherine L Lewis Smyrna, DE

I have not had any problems with American Home Shield. When something breaks, I call them. They send someone and i get it fixed. Customer service is great.

3 years ago

Reply from American Home Shield

Hi Katherine, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Jennifer McKnight Darlington, SC

Other than the long wait times, every person I've spoken with at AHS or person they sent out has been very professional and tried to help resolve my issue.

3 years ago

Reply from American Home Shield

Hi Jennifer, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Samuel Moore

I was very pleased at the proficiency. I went online and before I knew it I was receiving a response along with a company that was assigned to my problem.

3 years ago

Reply from American Home Shield

Hi Samuel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2022

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Verified Customer

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Ernest Salas

The technician arrived a bit later than I was told he would. Otherwise, he repaired the problem. He was courteous and explained the problem clearly. Left his work area clean.

3 years ago Edited January 22, 2025

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Guadalupe Hollywood, FL

I am very happy to have chosen AHS. I called them when I need a service and always get professional and helpful experience. Keep up the great work!!!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Eulalio Sepulveda Houston, TX

So far, AHS has met my expectations, had my first issue with my 5 yr fridge and after evaluating, it was determined it needed to be replaced. Transaction went smooth.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Donald Distance Owings Mills, MD

Good customer service. Timely response & good follow-up. Contractor's we're professional, polite and courteous. Got the job done in a reasonable amount of time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Patricia Jorgensen Lancaster, OH

When had water leak company you gave me NEVER returned my call. I had to call a plumber to come fix our water leak that cost me $450 instead of the $100 I should have only had to pay.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Anon Lafayette Hill, PA

Good vendors. Would prefer to be charged at time of service rather than when booking. Difficult to get refunded when I cancelled the service. The rekey service was overpriced and I wasn't given the number of keys promised.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

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Verified Customer

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Harold Tovar San Antonio, TX

I called 2x with issues with my water heater. They immediately scheduled a plumber to come out and fix the issues. No questions asked they just addressed the issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Mary W. Thompson Richmond, VA

AHS is a reputable company with which you can work Two of my appliances had to be replaced. After the appliances could not be fixed, new appliances were given to me.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Mary Woods Atlanta, GA

Deny coverage, interior of refrigerator deteriorating, unable to use vegetables bin because the top had to be removed rendering it useless. Loss of vegetables and space no concern. Need to vet contractors. Fixed my washer over 4-5 times the manhours/parts uneconomical and a great inconvenience to customer. I can go on and on.

3 years ago

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Verified Customer

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Julius Jones Rockville, MD

Granted this is not going to be every experience with AHS, but I have been dealing with communication errors since 08 July 2022. It is now 28 July and I am being told that my issue is getting resolved. I am having a hard time with the rating because there are multiple facets in this concern. After many calls between AHS, customer service contractor teams and the technician contracting team, something clicked, communication occurred, and things started happening. I don't want to think it was a verbal advisory of me preparing to seek legal counsel, but things worked out...so far.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Verified Customer

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Troy Inabinet Colorado Springs, CO

Had a call in for washer repairs. The repair tech came out on June 27, 2022. He stated there were some parts that needed to be ordered. Today is July 29, 2022 and my washer has yet to be repaired. I also don't know the status of those ordered parts.

3 years ago

Reply from American Home Shield

Hi Troy, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution.

Aug. 8th, 2022

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Verified Customer

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Jeannie M Noble San Antonio, TX

They would not replace fan in my living room because of 20 ft ceiling. I requested to be paid for the fan only and I would have someone replace it myself. They refused. They owe me $200 for the ceiling fan I paid to have replaced!

3 years ago

Reply from American Home Shield

Hi Jeannie, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution.

Aug. 8th, 2022

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Verified Customer

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Aja Richton Park, IL

I was treated horrible when I call in after one of the contractors they sent out to do my repairs tried to scam me after trying to explain what happened to me I was told by a manager on the escalation team my concerns did not matter and there was nothing the company was going to do about it when I told him I wanted to cancel my service because of how I was being treated he refused and told me I needed to call back tomorrow if I wanted to cancel

3 years ago

Reply from American Home Shield

Hi Aja, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Mary M Bowen Grove City, OH

they are saying it was a existing condition. I thought my plan protected me. I never heard of pre existing condition in repairs, only with hospital patients. So I also don't understand how they can say it's pre existing because I bought and moved in here in April and it wasn't going it then that I was aware of. So I'm on my way to paying out of pocket that 8 thought this insurance would take care of after u paid my deductible of 125.00.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Kipp Stanton Pittsburgh, PA

Electrician advised I need a new paddle fan. advise I would receive a call back from American Home Shield and/or his company. i've called six times still waiting for two weeks and American Home Shield's customer service reps keep lying to me telling me that they are going to send matter to the escalation department and/or your subcontractor department to resolve this issue. So far it's been over a month and every time I call I get the same response from American Home Shield customer service reps they will escalate this issue as it turns out the electrician is also not responding to phone calls from American Home Shield. Your customer service reps refuse to send out another company to finish the job. I had a similar incident last year and you guys had to send out a second firm to finish the job that the first firm you sent did not complete. I need my replacement paddle fan not the run around that I keep getting in dealing with you American Home Shield I'm ready to leave you guys I found another company!!!!!!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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John S. Ferguson Garland, TX

Customer service is overseas. lag time ( 2 seconds ) from when you ask a question to a response is slow. this leads to each party talking over the other party. language seems to be a challenge as well. Next other than simple fixes...like a plumber, getting American Home Shield to repair / replace a broken item is hard. It shouldn't be this hard. We have a contract....fix it or replace it. We are 4 weeks into getting our oven fixed or replaced. Multiple repair people have been sent to look at the challenge with the oven. All have said the oven needs to be replaced. However since it is an expensive oven ( Viking Gas Oven ) American Home Shield is dragging their feet.....basically not honoring the contract...un happy customer.

3 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Brandon Coddington Springfield, MO

No repair is considered an emergency, even though our AC quit during a heat advisory and under no circumstances can I choose a repairman that can offer immediate repair, even though the appointed contractor can not make it out for days. There should be exceptions to emergency situations, I found an HVAC company that could repair within one day and is probably less expensive than the contractor that was chosen by this warranty company. Because of this I decided to cancel and after getting high pressure sales tactics, I was finally transferred to the person who was suppose to cancel, this person hung up on me while I was explaining while I tried to cancel. I finally had to call a manager that helped us set up the warranty, so she could cancel for us. I would never purchase this warranty again and I will tell everyone I know about my experience with this company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Michael Zocca Woodstock, GA

I moved into my new home recently and the first time I used the sink in my master bathroom, I noticed the drain stopper was pulled up. I released it, only for water to start dripping below the sink under the cabinet. I closed the drain stopper again and when I did, it came totally loose from under the sink. I called and reported this to American Homes Shield. I was charged the $100 call out fee. The plumber who came to my home said that sometimes this happens when the drain stopper is fitted too tight by the person who installed it. My house is more than 30ys old so I don't know who installed the sinks in the master bathroom. American Home Shield then told me that the repair was not covered under the $700 policy I have and I have since spent another $300 having it fixed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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David Chatman Lowell, MI

Not going to lie. The last contract I had with AHS was horrible but coming back, AHS finally did a better job with the pricing and the wording of the contract.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Marilyn A Nazzarini Caledonia, IL

When I had an issue they were very professional and I didn't have to wait for them to connect me to the company that would be taking care of the problem.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Lois OBrien Fresno, CA

They have improved greatly over the years. I used to wait on hold forever now they take information and call me back. And a technician is assigned in short timeframe

3 years ago

Reply from American Home Shield

Hi Lois, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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mel luna San Antonio, TX

It's just easy to use. I've had minimal issues with my new home but when they have happened home shield is easy. I can't say enough about the contractors they use as well.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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S Santa Ana, CA

Received great service. It took a while to get our part in that was causing the ac not to cool. but fortunately it did arrive before the July 4th weekend.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Daniel Tedone Bahama, NC

AHS has been servicing my home for over 5 years now. They have assisted us with repairs and great contactors. They do what they say they will do...take care of us.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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S Mitchell Cypress, TX

With every request I have had to place. I received quick positive responses. We signed up per our realtor suggestion in Oct 2016. So very thankful we did.

3 years ago

Reply from American Home Shield

Hi S Mitchell, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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LORAINE STEVENS Apple Valley, CA

Because it's true every time I call they right on time they direct me to the right area I need to be and they respond quickly with the help that I asked7

3 years ago

Reply from American Home Shield

Hi Loraine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Querubin Baslio

Quick to approve claim and assign someone to fix the problem

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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William Humphries Suisun City, CA

Good this time because of your executive client services team. The client services team did what should have been done with little objection this time. The front line customer service folks, however, are a 1 star group.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Chantel Baltimore, MD

I am satisfied with AHS and everyone I have spoken to in terms of the company. Getting in contact with an actual person on the phone when having issues shouldn't be as difficult as it is.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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SisterSage718 Newark, DE

The service was provided on time and very professional way; latter, due to some concerns from my side a second visit was needed; not problem in scheduling a new visit and the issue was solved completely.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Jan Butler Oakland, CA

I feel like I shouldn't have to ask if my issue is an emergency. They should ask or have a box online for me to select emergency. I've had to call back and have an order resubmitted to the contractor as an emergency call.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Maria Serrano Belleville, NJ

We had our AC fail 2 weeks after we had coverage. American Home Shield sent out an inspector and said that it failed BEFORE our coverage started. How can that be when we KNOW that it was working? We even had it professionally inspected. Anyways, we ended up buying a brand new HVAC with no help from you guys. Very disappointed. On the flip side, I thought the people we talked to were friendly and professional (that's why it's two stars as opposed to one), but unhelpful.

3 years ago

Reply from American Home Shield

Hi Maria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Maria Franklin Toano, VA

our ac went out July 1. Couldnt get anyone til July 5 when I called assigned contractor who said cant schedule you til july 11. They never called. I appealed to head office anda wonderful person named Michella D stepped up anad took charge of the process. finally got the ac back on july 19 using a different contractor - all thanks to Michella. 18 days is a long time to be without ac

3 years ago

Reply from American Home Shield

Hi Maria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 29th, 2022

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Verified Customer

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Janice MacLean Bowie, MD

For fixing a leak on a pipe inside my walls, I still had to pay a high amount of $$. And it seems that their call center is located in another country. Very hard to understand them every time I need to place a call to them, very frustrating!!

3 years ago

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Verified Customer

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Serena Bertram Dayton, NV

The last service call for my broken AC was perfect but the call before made no sense. The AC gentleman saw rotting in the ceiling pan which needed to be replaced. My request was denied and would probably have prevented the AC from breaking.

3 years ago

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Verified Customer

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Willie Patrick Harker Heights, TX

Took long time to get HVAC tech out (10 days), but problem fixed. On next occasion, I cancelled service request before it was assigned, but was billed anyway. Answering service in India acts interested, but apparently has no authority. Extremely long wait times.

3 years ago

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Verified Customer

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Naomi Fron Fort Worth, TX

I was authroized to seek an outside contractor now AHS refuses to reimburse me for $1250. And, I am unable to talk with the people who authorized the work to be done. I think AHS is a better company than the folks on the phone are doing in representing the company. The AHS system is broken and no one is paying attention.

3 years ago

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Verified Customer

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Robert Branchfield Tucson, AZ

Consistency. There are time I have great experience where the service call and repair is good and others where I have to go the extra 5 miles to clarify a clear issue and communicate repeatedly what has transpired, along with the disconnect.

3 years ago

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Verified Customer

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Leroy Jackson Richmond, TX

My air conditioner was not cooling properly & a contractor was sent out. He concluded that a new condenser coil was needed. AHS gave me the runaround about the order placement. Needless to say, 20 plus days later in 100 degree temperatures, I called again to check on the part order. The agent told me that the order hadn't been placed yet & she could arrange it so AHS could just send me a check to make things whole. I told her that I didn't care about a check, I just wanted the a/c fixed. She could not give me an estimated time of when the order would be placed or shipped for the part. I told her to just cancel the entire order and I would just pay out of pocket for another air conditioning company to come fix my AC. I am very seriously considering canceling my warranty service.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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C Janos Brooksville, FL

My home air conditioner stopped working and after waiting approximately 45 minutes for a call back, I was told it would be between 24 & 48 hours before a vendor would be scheduled to fix my air conditioning unit. I live in Florida and the temperature today was in the 90's. In Florida air conditioning not working is considered an emergency to be handled at any time of the day or night. This agent seemed to be reading from a script and had no clue what I was dealing with. I also asked to speak with her supervisor and was told he was busy. Her name was Savitrie and she was in the Ghana call center. I cancelled the request. Good thing I did not have a water leak in my home. It would have not been 2 days before a repair man would have arrived. Unbelievably poor customer service and very disappointed. We will not be renewing our home warranty with AHS. Feel free to call me if you have any questions.

3 years ago

Reply from American Home Shield

Hi C Janos, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Joan mccleerey Vancouver, WA

The staff argued with me when I told them that their plumber was not acceptable, they claimed that the last 6 conversations with AHS over the weekend never took place, and AHS caused problems for me at work with their constant refusal to work with me and credit my account back for services not rendered by their contractors.The electrical contractor did not show up and I want my money refunded. My son took the entire day off of work to wait on the contractor that did not show. The previous plumber was awful I told AHS that I never wanted to hear from that plumber again and that he was not to step foot on my property but they said that I had to take the contractor they chose whether I liked it or not even when I had a problem with that contractor in the past. That is really poor customer service.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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Pedro Harker Heights, TX

The company that they sent out to fix our AC had poor customer service and didn't even give us time to get to the door when they came. I called them and they would not answer or even return my calls. When I called American Home Shield they weren't very helpful, but most importantly, I had a customer service issue and requested to speak with a manager. I was unable to speak with a manager and was told that it would be 24 -48 hours before I received a call back. It was actually 8 days later. This is poor customer service and resolution of a problem. I still haven't received a refund from paying my $100 deductible. Needless to say, it is July and our state has been having heat advisories. I had to pay for another company to come out to service my AC.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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