American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Fontana, CA

Very disappointed in customer service to date. AHS sent out a contractor to assess issues with non-working AC unit. Tech was rude, demanding and bullying. Additionally, without making repairs or turning the unit on states Freon is low and will cost $800+ to fill which will not be covered. Requested tech fix the issue, turn on unit and then check Freon level. Our understanding is the unit should be run to accurately assess Freon levels. Tech became even more rude and demeaning and said he had to leave for another job and his supervisor would call. Due to his demeanor and possible scamming behavior I immediately contacted AHS. Was told they need the current contractors estimate and then they could send another contractor for a second opinion. Turnaround should be 48 hours. Now on day 7, no movement, no new contractor assigned, nothing! AC still not not fixed obviously and about to hit 100F again. Very frustrating and disappointing. AHS does NOT advocate for their customers.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tamra Loganville, GA

On September 3rd, I submitted a case for my garage door that broke and paid my $100 deductible. The rep didn't ask for any additional information regarding the door. The service provider came out the same day, and told me the door would not be covered because it wasn't the motor, it was the springs. As the customer, I didn't know this. I would of saved my $100 and called someone outside of American Homeshield. Not only did I pay $100, but had to pay an additional $249.00. I called and spoke to Julia on September 3rd. She said that the $100.00 would be refunded due to the miscommunication. I've been calling back weekly and given the runaround. Today, September 21st, the representative told me I will not be getting my money back because it was concession. When asked to speak to a supervisor, it was said someone would call me back tomorrow. I've been a faithful paying customer for three years. This service will be CANCELED!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

check_circle

Verified Customer

star star star star star

Valerie Walker Fredericksburg, VA

Very responsive and easy. Have a good experience with the repair companies that have been sent out. Most everything is automated but getting a human is also very easy.

3 years ago

Reply from American Home Shield

Hi Valerie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 26th, 2022

check_circle

Verified Customer

star star star star_border star_border

Alan M Katz Washburn, MO

After taking the time to video chat so all the needed data could be given to the service tech in advance I was told that they did not have the necessary data and asked me to tell them everything I had already relayed twice before. Also, No service tech is available for almost a week out.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

check_circle

Verified Customer

star star star star_border star_border

Arnold Terry Phoenix, AZ

My rating is based on the service compared to the cost of service that I service that I receive from AHS. My monthly payment has increased significantly twice within 2 years. I have reached out bur have not heard from anyone.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Adero T. Conyers, GA

There representatives do not take additional steps to resolve issues.It appears that they go strictly by their script no matter the issue.I'm currently working on an issue that I've been dealing with for four days. As of this email, the issue is still unresolved.When asked to speak with a manager to file a complaint, the representative stated that there is not a process where a customer can speak directly with a manager. I find that very hard to believe.

3 years ago

Reply from American Home Shield

I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number or property address.

Sep. 16th, 2022

check_circle

Verified Customer

star star star star star

Sammy Green Albany, GA

American Home Shield is a trustworthy and professional company who provides dependable services to their clients. I would definitely recommend their company to others.

3 years ago

Reply from American Home Shield

Hi Sammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Ted Campbell Riverside, CA

Very courteous fast service. During a heat wave here in Southern CA. I was having problems with my air conditioner and AHS had someone out the next day.

3 years ago

Reply from American Home Shield

Hi Ted,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Christopher Torres Morgan Hill, CA

AHS is very fast getting the coverages I need scheduled and they have used reputable services that come out and get the job done right the first time.

3 years ago

Reply from American Home Shield

Hi Christopher,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Scotty Crowley Wichita Falls, TX

I have used them on several houses owned and the service is always excellent. Always there when I need them! Would recommend to anyone looking for a home warranty.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Shirley Lawrencd Houston, TX

This time I called for my air conditioning repair.I was allowed to ask for my preferred company JTech.When a company is familiar with your systems it is beneficial to be able to ask for the .

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star_border

John Collingwood Albemarle, NC

Mostly good experience.Very quick and easy replacement of our appliance. The selection of choices for replacement was extremely limited even in color, but we were able to find a comparable model that was acceptable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Debbie Newlon Yukon, OK

We have had excellent service from your company with the exception of our last claim. It has been over a month & we are still waiting for parts to complete the repair. No updates from the repair company.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

LaTonya Kelly Columbus, GA

At first the servie was great a service contractor was assigned and I thought the issue was taken care of. But after I discovered the issue had not been resolved and contacted AHS and had the ticket reopened it's been a week later and no one has been out to my home.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Ann Harris Royse City, TX

the plumber they sent immediately said he could not fix my clogged sink or toilet because they were tied together and would have to be snaked from the roof vent and AHS would not cover that. He didn't even look under the sink! I had to pay another plumber to come out. So $125 gone and $225 to the 2nd plumber. The 2nd plumber just snaked the sink and got it fixed. The toilet was a bit more work but no one had to get on the roof.

3 years ago

Reply from American Home Shield

Hi Ann, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dee Chambers Westcliffe, CO

I have to call all the time just to get service. They don't have any service companies in the area that my rental properties are in. It has taken them 10 days to not get a tech and finally give me authorization for an outside vendor. It took 22 days on another property for authorization on an outside vendor, and I am still waiting on another authorization for another call. I have 5 rentals, 4 are with AHS and it's like I have to talk to them daily just to get something fixed. My rates were all the same last year on all 4 properties, this year they are all different. Everytime I ask to speak to a supervisor they say they will call me within 24 hours. I am still waiting a month later and several calls and emails later. No once calls, emails or has authority to do anything. It is also very frustrating not talking to someone in America, They all talk from a script, and I can just about quote you the entire conversation.

3 years ago

Reply from American Home Shield

Hi Dee, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number or property address.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star star

Paula LaRocca Beaumont, TX

timely and excellent service, the plumber came out and was able to show me how to fix the problem going forward in the future, and the education was worth the cost.

3 years ago

Reply from American Home Shield

Hi Paula, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Scott Sonsalla Houston, TX

Service calls are typically good. We’ve used them for over a decade, transferring from one home to the next. This time, however, because we are not moving in to the new home for a few months, they wouldn’t allows us to put the account in a suspended or other similar status for a few weeks. Instead, they hit us with a $50 cancellation fee . . . Which is in the contract, but that doesn’t exactly encourage me to sign a new contract when we arrive at the new home.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Anup Patwardhan Fairfax, VA

They keep raising the monthly premiums every time the contract is up for renewal. Also, if they send a vendor to repair something to my property, none of those documents are available to me to view and ask the vendor questions. I have to keep calling the vendors. If American home shield is paying the vendor, then why don't they provide read-only access to the repair company's invoice.

3 years ago

Reply from American Home Shield

Hi Anup, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Vance Zion, IL

In general easy to request service the issue are the contractors AHS gets sometime are not good. Difficult to contact after something goes wrong with the subcontractor. They stated that the job was done and it wasn't. Tried letting AHS know 2 calls over 20 min. One person good the other not. Still 2 days since called cooktop still not repaired

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

MaShirley Holcomb Sparks, NV

I have been paying for this insurance for 17 years. I did not have a good experience at all with the replacement of my HVAC! Also, cannot speak to anyone in the U.S. and the person you talk to cannot or has no access to email. A lot of confusion and they don't listen to the customer

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

JACK & DOROTHY HORRINGER Sykesville, MD

Your outsourced phone support is extremely frustrating, took multiple calls and and impossible to get any real assistance or resolution to anything that doesn't follow their script. However, your on-line chat support was great. I wish I had not wasted hours of my day on the phone before trying the chat.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Donna L Poynter Edgewood, TX

I had an air conditioning technician come out and work on my AC unit. They fixed the problem, but now my unit is having other problems and I called American Home Shield. They promised to assign my case to an air conditioning company and I am yet to hear from them. It is going to two weeks now.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Renee Baker Horse Shoe, NC

Tech told me the "line was kinked". However, still does not deliver water. He replaced two fans, but not the mother board, which he said was the main issue. Said to call him back. I'm not about calling back; should have been repaired during 1st or 2nd visit.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Keli Xu Orinda, CA

Great at getting someone out to check on your problem in a timely matter. Just need to get the companies they hire to do the work to move as fast as they do.

3 years ago

Reply from American Home Shield

Hi Keli, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Jess Battaglia Yorba Linda, CA

Every time I contact them for an issue I have coverage for they get right on it and get a reputable vendor to repair or replace whatever needs to be done.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Pamela Taylor Johnson City, TN

They are good. They r very experienced. It was problem with my heater. They changed it on time. They come on time. They doing work with good companies.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

John Summerville, SC

They usually address my needs quickly. It is comforting to know if something goes wrong, I know that whatever the problem is it will get remedied in a short time.

3 years ago

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Kelly Chianos Greenwood, DE

Efficient, professional and helpful. They call in a timely manner, let you know when they will arrive. They fix the problem and make sure all work is correct and completed.

3 years ago

Reply from American Home Shield

Hi Kelly, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star_border

Diana Rockford, IL

For the most part AHS was responsive when a claim arose. Wait times on the phone were unacceptable, and sometimes finding authorized service companies in our area was a challenge.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Damber Basnet Phoenix, AZ

Don't get me wrong do you got me lined up with a professional very quickly but nothing happened I literally paid a hundred bucks for a guy to come and tell me that my air conditioner is old I understand that my problem was not addressed

3 years ago

Reply from American Home Shield

Hi Damber,
I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.

Sep. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Norman Young Maidens, VA

It should be made clear exactly what is covered for ex sample Electrice work but they don't say some electrical work is no covered because of certain codes for wringing so you pay seventy five dollars to find this out when you put in a work order fit all of you i and cross all of your t .

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Elaine M Broxterman Topeka, KS

Call centers in the Philippines are awful. It should be called Filipino Homes Shield, not American Home Shield - because all the ignorant foreigners answering the phone or idiots. Also, many of their contractors are substandard they don't fix it right the first time and they take over a week or more to show up for an appointment. When you have a washer, dryer or refrigerator not working this is unacceptable. I had to end up going out and buying new appliances because of the substandard service!

3 years ago

Reply from American Home Shield

Hi Elaine, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Anita Williams Columbus, OH

Results are spotty. I had an excellent visit, then I had a bad one that I had to call back and the followup was too long. today is 8/25 and the follow was for 9/1. If it was done right the first time, I wouldn't be bothered with another visit and such a long wait for repair.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Eva McCoy Beaumont, TX

I called to report my hot water heater leaking. American Home sent a plumber. The plumber recommended a replacement. I have a 80 gallon Whirlpool American Home states that is concerned a industrial and will only replace with a 50 gallon. I ask about a cash out and I replace. I have called 4 times since asking and weeks have went by. Each assuring I will get an email with the cash out amount and as of today still no answer. I have to cut the water off to my hose everyday for the hot water heater leaking in my floor. This was supposed to make life easier, but has caused more stress and all except for the last customer service representative was very rude and unprofessional. I have ask to speak to a supervisor and one lady told me they were no need and refused. I pay over $89 a month and paid $125 for service call and nothing done. In fact causing more trouble.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Paul Jacob Ponte Vedra Beach, FL

We've had no problems in working with AHS. We've seen the benefit of having AHS as we've had to submit a few tickets. But everything was handled professionally and promptly!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Louis F. Guy Deridder, LA

The technicians were punctual and precise. First, they introduced themselves and explained the procedure to be done. Then they proceeded to do the task requested efficiently.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Cara Castner-Fink Sammamish, WA

Punctual at responding to service request. Within an hr after submitting service request they have a contractor assigned and appointment set up within 24 hrs.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Dean Hinz Lincoln, NE

Service request was received and acted upon immediately. Assigned repair company representative was knowledgeable, courteous, friendly and efficient.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Steve Rieves Lufkin, TX

spoke to two reps - the first one immediately demanded the fee w/o an understanding of what I needed. I hung up, began again with a second person, and she did an excellent job.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Cynthia Chipman Goldsboro, NC

For the latest need, a lot of effort was put in by me to contact HS AND the contractor. Kind of frustrating with the price per month paid, and the service call fee, for the customer to be doing so much work.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Tracey Y Worthy Powder Springs, GA

Every service person that Was sent to me through AHS was friendly and professional. All work was completed in a timely manner and explained to me fully.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Enoch Barber Saint Charles, MO

AHS is very quick and reliable. They clearly communicate and connect the corresponding service provider with their client. They're highly commendable.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jennifer Las Vegas, NV

My range heating element was replaced by American Home Shield and I paid $100.00 . After 30 days the elements didn't work anymore I reported it and was told I had to pay $100.00 again in order for them to come back and rectify my range problem

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Shea DeVore Enon, OH

I am frustrated that I have had to have someone out here 3 different times to work on my air conditioning. The company that has come are non responsive. I have had to call them myself each and every time. They are nice and I kn now they are busy, but they need to keep their customers updated or give a time frame as to when the work can be done.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary M. Leishman Hyrum, UT

American Home Shield has been great. Some improvements could be made at the repairs level. Our air conditioning unit was repaired too many times. A level of highier competence on the part of the repair companies choosen would have been appreciated and would have saved many dollars.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

John frings Pahrump, NV

Service fee practices on an AC system when not functioning requires 2 payments this is unethical- it's one system- then you have to identify which unit you want to work on first - as if the homeowner is an AC repair person and knowswhere the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Gina Pady Bellevue, NE

AC was went down in July. Contacted AHS. After many follow up calls, finally it was fixed, a month later. It was good that they finally fixed it. It was bad that we were without AC in hot summer heat of Houston, TX for a month.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Gordon Loveless Oklahoma City, OK

My air conditioner was out and because it happened over a weekend the service that it was given to didn't get notified until Monday. Went Saturday night and Sunday with out air conditioning. Would have been nice to have AHS to have emergency service for cases like this.

3 years ago

Reply from American Home Shield

Hi Gordon, I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.

Sep. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Mary Brown Boyertown, PA

Had a rocky incident with air conditioning. No repairman available during hottest week ATL has had. After much argument we restarted from Go and got job done. So far it's ok

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

American Home Shield Reviews