American Home Shield Reviews
8.0
Overall Score
Verified Customer
Review Source
Donna
I’m very satisfied with AHS and the professional experience with the repair technicians that are sent to do the job I’ve needed. I’m glad I use their service.
1 year ago
Reply from American Home Shield
Dear Donna, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Oct. 16th, 2024
Verified Customer
Review Source
Elias
I’ will like to give 5 stars ,but unfortunately the company that AHS hired to do the job took 2 weeks before they install the water heater, if the service was a little faster ,I will give 5 stars
1 year ago
Reply from American Home Shield
Hi Elias, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 16th, 2024
Verified Customer
Review Source
Alivia
This is the Best company to hire for home warranty. I have never had any problems with the service provider that they hire to help their customers. I would highly recommend.
1 year ago
Reply from American Home Shield
Alivia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 16th, 2024
Verified Customer
Review Source
Jinny
Sometimes service company doesn’t know I’m on the 3rd floor.
Also I would prefer what ever company does the job. Should be the first one to be called if same item has another problem
1 year ago
Reply from American Home Shield
Hi Jinny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Oct. 10th, 2024
Verified Customer
Review Source
Shirley
I like the skills, their ability to quickly trouble shoot and quickly identify issues and I like the overall good attitudes of every serviceman that I have encountered
1 year ago
Reply from American Home Shield
Hi Shirley, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 10th, 2024
Verified Customer
Review Source
Emma
I have been with Home Shield for several years and I am very impressed with their service updates. I am very pleased with how they handled my claims a couple of weeks ago.
1 year ago
Reply from American Home Shield
Hi Emma,
We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Oct. 2nd, 2024
Verified Customer
Review Source
Charles
We have had AHS for over 12 years. They are a complicated company to work with. We have issues every time we submit a claim, but most of the time everything works out…it just takes an extended amount of time to get to that finish line.
2 years ago
Reply from American Home Shield
Hi Charles, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Sep. 6th, 2024
Verified Customer
Review Source
Clyde G.
I like the quick response on most problems.
I disliked the procedures or process you had to follow for replacing an HVAC unit. Takes to long. Skiped AHS and replaced at my own expense.
2 years ago
Reply from American Home Shield
Hi Clyde, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Sep. 4th, 2024
Verified Customer
Review Source
Maggie
Submitted a service request on 4/29 for my microwave. It is now 9/3 and the repair is not done. Service provider kept cancelling the day of the appointment resulting in a rescheduled appointment at least 2 weeks later. No other service providers available in my area. Now this service provider says they no longer have technicians in my area. AHS does not actively communicate or follow up on service request status. I plan on cancelling my warranty and demanding that they refund me for 4 months of premium payments because they have not been able to complete this request. If you live in a remote or rural area, do not use AHS. They don’t have service providers, but they are happy to continue taking your money for premiums.
2 years ago
Reply from American Home Shield
Hi Maggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Sep. 4th, 2024
Verified Customer
Review Source
Robert
Your prices have steadily increased over the years , while many things I have inquired about are not covered . Recently , you guys have sent companies out to repair the refrigerator . After three visits and paying you three time the same problem still hasn’t been fixed ! We haven’t received any follow up from you guys regarding this problem either !
2 years ago
Reply from American Home Shield
Hi Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Sep. 4th, 2024
Verified Customer
Review Source
JP
American Home Shield is Anything BUT AMERICAN! The only time I spoke with someone in the U.S. was when I signed up. All the call reps I spoke with were in the Philippines and was hard to understand or get a point across. My problem took 8 months to get resolved. There was always miss communication or no communication between American Home Shield , the Contractor and The customer. If it weren’t for me being consistent on what was going on who knows how long my problem would have gone on. The contractor diagnosed and installed the new unit with no problem but was given a hard time when requesting the new unit.
2 years ago
Reply from American Home Shield
Hi JP, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 29th, 2024
Verified Customer
Review Source
MIKE L
I recently had a serviceman over at my home to repair my oven.
He said the oven is working properly. He also told me he would call or contact me within two days to see if my oven was working properly. He did not call back and it has been more than a week.
2 years ago
Reply from American Home Shield
Hi Mikel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 29th, 2024
Verified Customer
Review Source
Michelle
Disappointed with this home warranty company concerning coverage for repairs for my AC . I have been a customer with coverage for almost 20 years. I have had the unit repaired at least two to three times during the duration .
The fee for service call, went from 45.00 to 125.00, per visit, which used to cover whatever the issue was.
This year my AC stopped getting cool so I placed a service call to AHS. I paid the $125.00 for the service call only to be told I would need to pay an additional $ 1250.00 (my portion) of the bill to get my AC repaired.
That’s twelve hundred and fifty dollars, that is not in my budget.
2 years ago
Reply from American Home Shield
Dear Michelle, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 29th, 2024
Verified Customer
Review Source
Angelica
We had the worst knowledge with AHS. Our AC unit needed to be replaced because it was leaking gas and had other issues (22 years old unit). AHS refused to replace it even though the company they sent to repair the AC unit agreed that our AC unit needed to be replaced. Be aware that your old appliances will never be replaced by AHS.
AHS purchases parts ol l of appliances that are no longer available to the public and make every effort to repair your old appliances. Nevertheless, the repair cost falls on you to pay the repair company contracted by AHS. We ended up not agreeing with their shady practice and replaced our AC unit on our own. I do not recommend their services.
2 years ago
Reply from American Home Shield
Hi Angelica, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Tammy
Just wish they would listen when we tell them about vendors that are trying to make money off the customers and not fixing the problem. Spent a lot of money on air conditioner. Breaks down every month during the summer
2 years ago
Reply from American Home Shield
Hi Tammy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Ryland
American Homesheild is a complete scam and I’m letting all the people I know on social media how you take advantage of customers.
I had a plumbing issue and reached out to you for serves. I explained I needed a snake to clear main drain. You sent AJ pllumbing to my house who have been there on multiple occasions. I answered the door he said what’s the problem? I said the same and need you to snake. He said I have to call my office for approval. I said why didn’t you get that before coming here. He never stepped foot in my house. I waited for him while I called you. Went back to the door to let him in and he took off with no explanation cci explained what happened to you who didn’t seem very interested in helping me. Saying we have to wait fo hear from them. Not to mention it took a week to get the appointment.
I called you again to request another vendor and you had none. I the. Requested that you never send AJ plumbing to my house again. I also requested a full refund which you denied me the. Decided to give me 50% back which is unacceptable. I was forced to spend $500 on a plumber to come and fix the problem you wouldn’t fix. I will have my attorney to reach out for my reimbursement and the aggravation and stress you have caused me. I am looking for another home warranty company to handle my needs if this is not resolved. I GIVE YPU A NEGATIVE 5 As a rating
2 years ago
Reply from American Home Shield
Hi Ryland, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Slick
There is nothing good I can say about AHS over the last 3 years. I cancelled all 4 of my contracts. The last straw was when one of the AHS vendors said is would cost $5000 to fix a leak. After I cancel my policy, partly because of this interaction, I called a local leak detection company. After they located the leak I called a local plumber. The total to find and fix the leak was less than $600 and it was completed in 4 days from initial contact. I have other (documented) examples of how terrible AHS is. My advice is to save your money and not waste it on American Home Shield. They use the lowest priced and least skilled vendors and they will make up reasons to not cover your claims.
2 years ago
Reply from American Home Shield
Hi Slick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
John
If I could have left a zero rating I would have. We have problems with our Air Conditioner cycling on and off all summer. The last time was for 9 hours during the day. A & R Complete Services was out 3 times. Problem was never fixed. However, the real reason for the no star rating is their complete lack of communication and cooperation when they were asked to come out a 4th time. According to American Home Shield they accepted the return visit, but despite us leaving countless messages to call us back at a certain number they never called us at that number. They kept calling a different number. We even told American Home Shield to remove that other number from our account. They never set up an appointment with us. We called American Shield numerous times to complain and they called as well. A & R also ignored them. We asked American Shield to set us up with someone else but that request was refused as well. Terrible service between the vendor and the insurance company.
2 years ago
Reply from American Home Shield
Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Neruh
The ease of getting a service request done has been one of the best aspects. The piece of mind of having the coverage is invaluable. Very happy with AHS.
2 years ago
Reply from American Home Shield
Hi Neruh, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Brent
Have been a paying customer for years and have never been 100% satisfied with them. Depending on what you need, you will sit on hold for a long time and when you do talk to someone, for me, it is very difficult to understand their dialect. My most recent a/c encounter…their tech cam out and spent maybe 15 minutes at the house and told me that my evap coil was bad and needed to be replaced and took a picture of a date on the outside of the air handler showing if that it was last replaced in 2015. What he didn’t realize, the evap coil was changed in 2021 and was noted on the inside of the air handler on the inside but he wouldn’t know that because he never took the cover off to actually check it. I know this because I was standing at the bottom of the steps. I was sent a quote for the uncovered portion that AHS said that I would have to pay out of pocket for almost $6,000. I called to get a second opinion and AHS said that I had to pay because they wouldn’t cover just because I didn’t agree with the price. I paid out of pocket to rediagnose and the issue was that the heater was blowing at the same time as the a/c. It cost me $380. I did the cash in lieu of payment option through AHS so I could reimburse myself for paying my own a/c tech and it was a nightmare to get my money back. It took months and they made me seem like I was the bad guy.
2 years ago
Reply from American Home Shield
Hi Brent, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Robert
We had an unpleasant experience with AHS recently. Our tankless systems computer board was shorted out due to our power being turned off and on during the recent hurricane. The first company came out and pronounced the unit failing due to improper maintenance and it lacked a valve for clean out. I explained to the guy that it had been maintained and our plumber did not have an issue cleaning out the system. I requested a second opinion and my claim was denied to not having the correct valve as previously mentioned. The quotes to replace the unit were $6600.00 and $4400.00. I found a new unit for $998.00 and hired a plumber for $300.00. A big difference and I feel the first two companies were taking advantage of the storm by price gouging. I wrote a letter to AHS expressing my concerns and it was returned to me. I sincerely believe the process needs an appeals process that allows the homeowner to express their concerns and not rely exclusively on the first company’s information. It’s to the first company’s advantage to recommend a denial so that they benefit.
2 years ago
Reply from American Home Shield
Hi Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Staci
It took SIXTEEN WEEKS for AHS to replace my non-working refrigerator. TEN repair attempts (of which, the vendor failed to show up 3 separate times), and utter and complete failure to uphold the warranty in good faith. Continually just passed around to get me off the phone and to go away. Definitely efforts to exhaust the warranty holder to give up efforts to make AHS uphold their contracts. Miserable experience. Repair vendor even recommended filing with Attorney General! Claimed AHS has verbally threatened to drop repair contracts if replacement is requested - even when the appliance meets the criteria! Also claimed that repair company threatened employees with termination should they recommend replacement due to the threat of contract termination from AHS. Absolutely creates a conflict of interest and a seemingly intentional effort to take advantage of premium-paying customers. 1000% do NOT recommend.
2 years ago
Reply from American Home Shield
Hi Staci, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Keith
Great service, quick access to technicians. I have been assigned some non certified companies for the appliances that needed service. They took much longer than expected to diagnose and source the correct parts.
2 years ago
Reply from American Home Shield
Hi Keith, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
S.H.
It used to feel more worth it when the yearly fee and the service fee were lower but as prices have increased the value feels less balanced. They often also send out subpar contractors that do temporary fixes and not high quality work.
2 years ago
Reply from American Home Shield
Dear S.H., I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Herbert
I love American Home Shield. Every claim I have get resolved or a great explanation why ot wasn't. Always timely and accurate with the time of service
2 years ago
Reply from American Home Shield
Dear Herbert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Russell
Every repair I've done has taken multiple visits and repetitive calls to both you and the vendors to get done. For example, on my microwave repair, the first company flaked out after coming. The second company came, ordered a part, but when they installed it that wasn't the part which needed replacement. They then ordered supposedly the right part, but it was also wrong although the microwave then worked. However, the part they put on was sloppily glued over the original buttons you push and 1/3 of the bottom still showed the original non-working buttons because the part they glued on was the wrong size. They then claimed that this was only a cosmetic issue and it took multiple calls to them and AHS to get it resolved. The refrigerator repair is taking a similar track in that there has been someone out at least 5 times. It still isn't working right.
2 years ago
Reply from American Home Shield
Hi Russell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Leon
I like the security knowing that the product will be replaced if it cannot be repaired; however, I also know that the replacement product will never be the same quality we had . We had a microwave replaced. The old one was a Dacor and the new replacement was a GE Monogram.
2 years ago
Reply from American Home Shield
Hi Leon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Gail
Too many calls for repair before replacement offer was made. Over the years, I personally think there has been a decline in service with customer service.
In addition I think that payment should be made AFTER services have been rendered not before .
2 years ago
Reply from American Home Shield
Hi Gail, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Mark
In our area they allow the HVAC and Plumbing Vendors to add in Non covered charges to recover the costs of the repairs that are supposed to be covered in AHS Platinum warranty . These charges can exceed $4000 for HVAC and $2000 for Hot water replacements covered under the warranty. AHS backs the Vendors Non covered charges which are not itemized and not specifically laid out for the customer to validate. These fees cannot be challenged with AHS and if you do not agree to this extortion the Void the AHS warranty on this item until you agree to the Non covered extortion . This is the newest AHS Scam to protect the vendors and to screw the warranty holder and to hold down warranty costs to AHS and it's vendors.
2 years ago
Reply from American Home Shield
Hi Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Michael
The repairman said he did not have the parts. He put on the work order it's been leaking for a long time. I have pictures to prove otherwise, so it will get denied. I have company coming this weekend and will probably end up getting it repaired. Crazy
2 years ago
Reply from American Home Shield
Hi Michael, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Modesto Dave PADILLA
Paid my premiums to AHS for 2 years and had not made a claim, made my first claim on 06/03/2024 had 2 different service companies come to our home, both lied about the service work they did on our washer. When we called AHS and tried to talk to management, we were not believed that service companies did not try to fix our washer we called AHS 5 or 6 times to have washer fixed. AHS said that they were not going to fix our washer called another company to come to fix washer was told that it would cost $400.00 -$500.00 to fix decided instead to buy new washer cost was over $579.00 AHS send only $519.84. AHS management did not try to help us . We are very disappointed with AHS.
2 years ago
Reply from American Home Shield
Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Keith
Absolutely horrible. I have been without central AC for the entire summer. The first vendor replaced the outside condenser without testing for a leak. A second vendor for found a leak in the inside air handler unit. They drained all the refrigerant out of my system, then said the repair was beyond their capabilities. A third vendor validated the required repair, but said they could not complete the work. Three additional vendors have been to my house, but none want to complete the required repair because AHS will not pay them the actual costs. AHS is ripping me off now by offering a cashout because they cannot find (won't pay) a vendor to complete the required work. The cashout is less than the refrigerant costs drained from my system. No AC since April. No reimbursement for window units. Horrible service and still waiting for an escalation team member to call me back since last week when he said he will call the same day. Stay away from this company.
2 years ago
Reply from American Home Shield
Hi Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Gerardson
They connect me to a call center, probably in India or somewhere offshore, where the operators have zero technical abilities. Then I’m paired with local contractors who want to collect a paycheck with doing the least amount of work as possible.
In my case, after two months of phone calls and missing work to wait for contractors, I found the problem then I had to figure out a way to repair it myself. All American Home Shield can do is offer polite apologies, but no real service.
I’m still left with giant holes in my ceiling and walls and water damage to my home that now I have to pay to fix.
2 years ago
Reply from American Home Shield
Hi Gerardson, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Greg
I had to call because it was really our first experience with having to replace and appliance. Wasn’t sure about the process. When I called it was hard to understand the individual I spoke with and not sure if they understood what I was trying to tell them. They could care less about customer satisfaction and just wanted to hurry up and get me off the phone.
2 years ago
Reply from American Home Shield
Hi Greg, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Randy
The denials over pool claims have been frustrating over the years and now when I had my pump replaced, they won't use new parts. They are insisting the contractors use used/refurbished parts, which in my mind is not acceptable. I only keep the warranty as insurance to a huge AC claim that may or may not come in the future.
2 years ago
Reply from American Home Shield
Hi Randy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Sarahjane
American homeshield is a scam. It works as you pay your visit fee and need no major repairs, but as soon as you, my experience is that they get the contractor to file a fraudulent report and deny coverage. I even paid to get them to send out a second opinion (with promises of refunding my initial fee). But they ignored the truthful opinion and even after a report of normal wear & tear tried to deny my claim. I’m waiting to hear back from their legal team (promised yesterday) and if I don’t, I’ll be suing them in court for the cash payout noted in my policy of $5000. I had to replace the system myself after 8-9 weeks of their dancing around it, losing the contractor reports (allegedly), and allegedly losing my phone number.
2 years ago
Reply from American Home Shield
Hi Sarah, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Lafell
Fixed problem, but took extremely too long three months to fix an electric toilet pump. This is for 83-year-old lady who had to deal with that inconvenience. The vendor was not reliable, not communicative and extremely slow response to note response to text calls from customer Representatives from American home shield made promises that have never been followed through on the toilet that was given to my mother was lower and shorter, which makes it more difficult for her to use so I’m out of my pocket to buy the correct height toilet for her. So very unhappy with America Home Shield as of now , as of now will not be renewing my subscription with them because of this feel as if my families inconvenience and concerns are just a small drop in a big bucket that they have .
2 years ago
Reply from American Home Shield
Hi Lafell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Crystal
I would give 0 stars if I could. AHS and their contractors extort money from their customers. I was a customer for several years and had to request service twice. Neither time did the contractor fix anything. Instead they said something was wrong that wasn't in order to get more money from me than was necessary. The contractors put in no effort either time to attempt to fix the issue before stating that something else needed to be corrected. The first time they cut a hole in my wall and left. That never needed to be done. The second time the contractor was here less than 5 mins and said I needed a new toilet when my pipe was clogged. I ended up purchasing the same tool the contractor had and unclogging it myself. The contractor did not even address the order I put in for the leaking pipes. I requested compensation due to the work order not being fulfilled and received none. Customer service lied to me numerous times when I requested a different contractor from the beginning due to the first bad experience, stating they would send out another contractor when there is not one available. I am not the only person who had a very similar experience. I have reported it to the BBB, Department of Consumer Affairs and plan to continue to report it until I receive back every dime I paid AHS.
2 years ago
Reply from American Home Shield
Hi Crystal, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Laurie
I have had home warranties through a number of companies over the years - but for many years with AHS. There have been times the service was excellent, they responded quickly to assign a service provider who did good work. There have been many other times when the service was terrible. They took a fee for the service call, someone came and said something like "we don't cover this." This, even after I had called AHS ahead of time, to say 'hey, this is the issue - I don't want to pay $100 for a service call if this isn't covered.' To have them reassure me that it was covered, and then get absolutely no response of follow up when I complained after the fact. One customer service rep reassuring me, "don't worry, even though your online dashboard says the claim is closed, we know it isn't finished and we're working on it." Just not true, no follow up and I don't have time or bandwidth to chase them down. That happened more than once. Literally, "oh, we're sorry - the brand of your washer is hard to find parts for, nothing we can do, case closed." It isn't my fault your technician didn't know where to order parts for my washer. In the balance, some wonderful companies along the many years - but too many bad ones, and with the spike in cost for this service it isn't worth it.
2 years ago
Reply from American Home Shield
Hi Laurie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Leticia
American Home Shield is a very unprofessional company who strive to decline the service you are entitle under the policy. AHS personal are not trained on their own products and communicate with customers with the wrong information misleading them to decline service that should be covered by the plan. When I tryed to cancel the plan, they offered me 2 months of free premium, but never gave me the credit and they never cancel my policy either. They kept charging my visa with no authorization and refused to service even on the platinum premium plan. I do not recommend them. AHS is one of the most unprofessional companies I have ever work with in the past.
2 years ago
Reply from American Home Shield
Hi Leticia, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Joanna
This last call was horrific! I phoned AHS because one of my air conditioning blades wasn’t turning. The first tech did nothing but tap the handle of a screwdriver on the units and said nothing was wrong, so he added free-on to one that was a bit low. Still had the problem. AHS sent a second tech. He stated my air conditioning unit was “to small” (even though my house has been here 17 yrs) and said on top of what I paid AHS, I would have to pay them $1260+. At that point, I called my regular air & oil company (since AHS does not allow you you use your own reliable companies). In about 2 minutes, my company Densmore diagnosed the issue. A pump was burned out that pumped water to the air conditioner. He had it fixed in less than 5 minutes. My out of pocket was about $350 and change. I doubt AHS will reimburse me for the clowns they sent out who attempted to stiff me for over $1200. I am VERY surprised AHS did not follow up on this earlier. They used to be a reputable company who used reliable companies. Not anymore. It’s sad to see they are dealing with sheisters now. It used to be a value.
2 years ago
Reply from American Home Shield
Dear Joanna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Monique
I am displeased that all the representatives are employed from outside of the united states. it is often difficult for them to understand my needs and are often requiring me to repeat my self multiple times. They also almost always call me for follow up well after the hours of business. I also was due a refund check from AhS and it took 9 months for me to have it issued. I also have called and notes from previous calls were not input into the system. Currently, I am awaiting a follow up on the status of my washing machine. It has been two months.
2 years ago
Reply from American Home Shield
Hi Monique, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Garrick Plonczynski
I hated having to wait for service and waiting for the company to call me about getting a roof repair approved then who would do it. Weeks later I called back only to have them tell me they weren’t able to find a roofer and it was now on me to do so. No one called to update me on this.
2 years ago
Reply from American Home Shield
Hi Garrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Wendy Pimentel
I went through AHS for my split AC unit, just to have 5-6 different people come out to “fix” it and me having to miss working and open up my schedule to try to accommodate these times that they were going to come over . Instead of sending somebody capable of fixing the problem, each time it got worse according to each person sent to us. Not only am I 700+ dollars out but I had to go buy a Completely new AC split unit Due to American home shield now projecting the claim that they sent multiple people out to try to fix. I called them to See if I can get all of the money that I put into each claim back but instead I got a no. I could’ve definitely put that 700+ Towards a new unit or calling a separate company to come try to fix it on their own.
After this situation, I was in disbelief.. And just wanted to cancel my policy since this is not the way you treat a Customer who has been with you guys for years.
2 years ago
Reply from American Home Shield
Dear Wendy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 4th, 2024
Verified Customer
Review Source
Jason Miller
I like the concept, but every service call is a fight with AHS. Our last service call resulted in the service provider damaging our house and not correcting the problem. AHS sent out another service provider that agreed that the orginial provider damaged the water valve and now the wall had to be opened to repair. The original service provider had quoted us $1500 (requesting us to pay for their mistake). AHS did not listen to their second provider and offered us $100 to walk away from the issue. I had to contact the owner and service manager for the first company, they agree that their tech screwed up and they are in the process of correcting. I HAD TO DO AHS's JOB FOR THEM BECAUSE THEY DON'T CARE ABOUT THEIR CUSTOMER. We are still battling them (2 months) as they would only patch the drywall, not texture and paint the wall.... The company who they sent out to patch the wall wants another $1000 to texture and paint the 24"X24" hole. SO FRUSTRATING that they don't give a dang about their customers and let their service providers take advantage of their customers. Maybe they are in Kahoots, I am not sure.
2 years ago
Reply from American Home Shield
Dear Jason, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Nancy
I have had to use my American Home Shield a few times this year. There are always on top of things. I am very pleased with their service and I would recommend them to anyone.
2 years ago
Reply from American Home Shield
Dar Nancy,
We greatly appreciate your loyalty to us, and thank you again for sharing your experience.
Sincerely,
Mariah
We greatly appreciate your loyalty to us, and thank you again for sharing your experience.
Sincerely,
Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Cesley richardson
Customer service is horrible you cannot understand what each agent is saying and they don’t understand you which is horrible
AHS is horrible I can’t wait to cancel and go somewhere else or not at all worse experience ever.
Ahs gave us a AC unit that they installed and now it’s not working properly and they want cover it and made us pay another two service fees beicase we called again after a so called deadline or recall so we already can’t get a new AC but we also paid Ahs twice worse service and company ever and I regret even starting up with this company you guys need to do better with agent that can speak English and show empathy change your procedures and rules and you will have better outcome and more customers you guys are horrible when it comes to satisfying your customers you guys don’t care just want your money do better please redo everything nothing is right with this company just want your money communication is horrible and no accountability at all
2 years ago
Reply from American Home Shield
Dear Cesley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Christina Salas
The communication is so difficult because of the language barriers. Many questions never answered. One day I saw without notice that my premium had increased by $50 and I never gave permission for the upgrade. I called and requested to continue receiving the same standard policy that I’ve had since day one. I had my policy randomly cancelled. I requested investigation as to who cancelled it because it wasn’t me. No one contacted me. I requested to speak to supervisor. I was told I would be contacted later. So now, I am currently without a policy. For 3 years I needed a leak fixed under my sink. I paid multiple service fees but told each time it couldn’t be fixed because I didn’t give an accurate account of what was leaking. How am I supposed to know? I’m not a plumber. Finally, many representatives are unpolite and speak condescending. I’ve had so many terrible experiences.
2 years ago
Reply from American Home Shield
Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Colleen
Took a month and a half to get a new dishwasher. The chief problem was lack of service providers in my city (only one, Appliance Works of Rochester MN). They were never reachable through phone or email, they never called back. Homeshield did not have enough service providers in Rochester.
2 years ago
Reply from American Home Shield
Hi Colleen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
vee sanders
I started my policy in July of 2009 and I've paid every month from July 2010 until June 2024. I never needed the service until 2 years ago to have my air conditioning serviced. After a cancelled appointment and AHS being unable to locate a contractor, I gave up. I decided to try again in May of 2024, after all this is why I have the home warranty! This ended badly! Two technicians came out both with different diagnosis (Preferred Heating and Cooling and Piedmont Mechanical). Preferred claimed that they weren't allowed on my property and couldn't service my AC, which was a false claim. Piedmont refused to submit a diagnosis, so it bounced back to Preferred. I escalated the issue to the contract relations department on June 19th. I finally cancelled the policy on July 6 after not hearing anything back from them. I would not recommend American Home Shield. The vendors appear to be sketchy and untrustworthy.
2 years ago
Reply from American Home Shield
Dear Vee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
