American Home Shield Reviews

Our downstairs heating unit went out in the middle of the night. I put a request for service on American Home Shield website and received a phone call from a service provider at 9:00 a.m that next morning. This is the second time we have used our home warranty and both times American Home Shield has handled things very quickly and without any issues! In addition, both times we have been very impressed with the service providers sent to our home! This current issue was a quick fix nothing major. The first service we needed a new motor for our upstairs A/C unit. It was handled very professionally from start to finish! Highly recommend American Home Shield!!!

Outstanding program. I have had to use American Shield several times now as I have been a member for about 2 years. When I first signed up, I had my doubts as to what level of service I would receive. I have received absolutely outstanding, timely service. Using the website is SO EASY to request service. The service request is confirmed very quickly and sent the appropriate service provider. All the companies that have been used to take care of my repairs have been very prompt, professional and immediately resolved my problems. I really can’t say enough about my very positive experiences with American Home Shield and I will continue to renew with them! Thank you American Home Shield - I really do have peace of mind that if anything goes wrong with my appliances, I know the problem will be resolved in a short period of time!

In January 2018 the secondary heat exchanger cracked in my furnace, American Home Shield replaced my furnace and they replaced it within two days. This is an excellent home warranty because whatever appliances break American Home Shield will fix it all you have to pay is the $75 service fee. I joined October of 2017 and my stove ignitor went out in November of 2017 and again all I paid was the $75 service fee and American Home Shield sent technicians from their own service companies both times to fix my stove and replaced my furnace. I have already started recommending American Home Shield to family and friends because this company actually fixed my appliances. The service company's technicians are very professional and thorough. I will always keep my home warranty with American Home Shield they are GREAT.

We insisted that the seller of our home provide a extensive coverage home owners policy. American Home Shield was the company they chose and they made the best decision ever. American Home Shield covered all of the problems that arose soon after we moved in with only a $75.00 deductible. We had a clogged pipe, a leaking pipe under our kitchen sink, then the hot water heater went out. We sure were very unhappy new home owners as your home is your biggest investment. I have never had a problem with reaching American Home Shield in regard to my repair issues. The contracting provider for my service through American Home Shield is Theel Plumbing, Electrical, Heating, and Cooling. Theel has surpassed my expectations regarding quick, friendly, well educated technicians that are quick to start the repair and complete it with me never having to worry that the issues will never show up again. The technicians clean up the area leaving it I must say better than it looked before they started. They have even come out after hours to fix a broken pipe now that is great service. American Home Shield has my business now for as long as I own my home. Thank you to American Home Shield for your wonderful warranty policies at a very affordable cost, contracting with Theel Plumbing, Electrical, Heating, and Cooling and that low deductible. I have already shared all of this with my friends and family to let them know what a great company American Home Shield is.

AHS has responded to my calls promptly and courteously. I have placed 2 repair needs in the 2 years I have been a customer. Repair company's have been promptly referred. One item was cleared up immediately. My 2nd call has been less successful. The repair service have been out twice, but the problem not resolved. It is working when they leave, and shortly there after right back to the same problem. This is how it works for me, maybe operates 2 out of 4 times. It was recommended I replace nearly $400 worth of parts, (which I did) and it was out of pocket, not covered parts by AMH. Unfortunately the garage door openers are still not working properly. I have had to make a 3rd call to AMH this week.

We had a great experience with Dreamwork Development . We were having our kitchen cabinets resurfaced and just thrilled with the results. The owner of the company always showed up on time and if he was going to be late, I always got a call. His crew of men were terrific. They showed up on time and cleaned up there mess daily. They were always polite and very kind. They would do whatever you wanted to make things easy. We needed a touch up paint job to make the kitchen look perfect. The owner did it at no charge. His motto is your home is my home and I want it perfect. I would highly recommend this company. They are very prefessional and great.

I've worked with AHS both as a contractor and a homeowner. My first contact with them was as a contractor where I immediately noticed how prompt they are at getting the homeowners up and running again hassle free. Once I purchased my home I knew I wanted AHS as our warranty company however we had to wait 2 years as the previous owners already had a policy with another company. Shortly after moving in we had a couple of problems and had to call the other company, after multiple calls and several other issues I quickly realized how much better AHS was and anxiously awaited for the contract to expire we have had AHS since.

Our ice maker went out on an old Wards refrigerator ( not sure of it’s age - but old.) When repair was not feasible, AHS offered several options for replacements. AHS REPRESENTITIVE made the suggestion that we could look ourselves for what we would like and being the weekend after Thanksgiving there were some very good sales going on. They offered up to $1100 if we replaced with a refrigerator of our choice. $1100 was considerably more than we had expected to replace ours. The rep suggested we get a refrigerator with at least a years warranty and even helped by suggesting several brands. What great customer service. Thanks.

We had some problems with our furnace and AHS replaced it without any hesitation. The local company they used to service our furnace was great! Professional and installed without any problems. The same week our panel boards in our refrigerator and freezer went out. The company AHS recommend was excellent. What I like AHS is, they support small business in your local area. Please remember the local business and their technicians are local and might have to order parts or a replacement items that might take a week or so, and then they can complete your work. AHS is a excellent company and stand by their mission of quality service. I am grateful to them.

While AHS is a great homeowner warranty company, I believe that they need to do a little more "vetting" of their contractors: AirTech (Airconditioning). The crew was great and completed the work as appropriate, but their office manager, I believe her name is Ashley is so rude to customers. I requested a detailed breakdown of my Airconditioner repair and she gave me such a hard time speaking all over me and not hearing out my request. I reported it to AHS and apparently they contacted Airtech. She sent my invoice via fax but not what I asked for (A DETAILED breakdown of my costs/charges) Especially the cost of the Freon. So I called her back to request the detail breakdown her response: "We charge at a "FLAT RATE". Not true; they sent AHS the cost of Freon at $70.00 per pound but charged me $100.00 per pound which they added (at least they say they added 10 pounds). But other than that, so far, so good AHS has met my expectations.

We received a year of home warranty coverage through our realtor. AHS was a wonderful first time home owner investment. The claim process is easy to navigate and getting things fixed is very simple. Our coverage was very comprehensive; really helped us as we navigated our first year of homeownership and learned about our house’s quirks and needs. We also met a lot of really great businesses whenever we needed something serviced. Being new to the area that was great to have a roledex of reputable businesses when something that wasn’t covered broke or needed repair. It’s easy to schedule an appointment online and whenever I interacted with customer service they were courteous and helpful.

We have had AHS for a number of years on both our home as well as a rental property. I think there has only been one year that we did not "use" our benefit. This is especially true if you have an old home / appliances. We just had to replace our dishwasher and didn't want the one they recommended as part of the package, so I ordered the one we wanted and they sent a check for $565 to my home. We only paid the difference for the extras we wanted. After the recent storms on the East Coast, it has been difficult getting through on the phone, but you can do everything online in less than 5 minutes. Great company and I recommend them highly.

I've had a AHS service contract for 12 years. Of course over the years my premiums have increased as-well-as the service trade fee. During the time with AHS, I've only experienced favorable customer service; either by phone or website claim submission. Over the years , I've had one hot water heater replaced with a new one, a range and ceiling fan repaired, AC serviced numerous times and numerous plumbing repairs performed. For each of the services described, I only paid the trade fee. No fuss, no hassle, no phone tag! And all the work was performed timely by very professional craftsmen. But the major repair was a total replacement of the return air system located in the attic. The system failed from rust and corrosion, and drain pan totally rusted out. I called in a service claim to AHS and they sent a AC tech out the following day. He discovered the situation I described above. He stated the system was beyond repair and would need totally replacement. This system is custom fabricated with various parts and sheet metal to fit the size needed for the home. It was summer time and a little over two weeks without AC before recovery. Again we only had to pay the trade fee. I'm sure the wait in the warm temperature was far less painful than that bill was to replace that system. AHS has been well worth the investment!

This company is a joke. Complete garbage service. I have been a member for 6 years in my current home and for years prior to that in a different home. We have literally paid them multiple thousands of dollars. Our furnace went out and so far, we have been getting the runaround for over a month (while the cold weather is setting in at night). The issue is the expense of the parts required to fix the furnace. They don’t want to pay it. You will only be able to speak to a customer service representative or the escalation department. Both just make excuses and nothing gets done. You will never speak to the authorization department or a manager. They shield them from all of this. I cannot tell you how many hours I’ve spent on the phone with them but I can tell you that they are a complete nightmare to work with. Buyer beware!!

To Whom It May Concern, I am writing to express my outrage and disgust at the shameful way American Home Shield has treated both myself and your customer. I was called to complete a plumbing repair after the company you sent out flatly refused to complete the service. They took your customer's money without hesitation, only to leave them with unfinished work and water damage—a situation that has now left them broke and living in a home that’s still in disrepair. What’s even more appalling is that after taking the customer’s money for a service you agreed to, you have now refused to fund the necessary repairs. This is unconscionable. How can you sleep at night knowing that your company is deliberately taking people’s money and then refusing to honor the contract by denying any reasonable accommodations or service? You have left an individual who trusted you in a damaged home, with water damage worsening by the day, and with no recourse to fix it. Let me be very clear: this is not just poor customer service. This is fraud. You are knowingly allowing your customers to be taken advantage of and leaving them in a vulnerable position, all for the sake of squeezing out every last dime. You clearly have no concern for the people who rely on your services—people who trusted you to provide basic, essential repairs. Instead, you’re just adding insult to injury, refusing to provide the help you promised, and leaving customers in financial ruin. I am demanding a full explanation of how you plan to rectify this situation immediately. How do you justify continuing to operate under these circumstances, knowing full well that your company is perpetuating deliberate negligence and exploitation? If this is how you choose to conduct business, then you have absolutely no right to be in this industry. Your company’s behavior is disgraceful, and it’s time you take responsibility for the misery you’ve caused. If there’s any shred of integrity left in your organization, you will correct this immediately and ensure that the customer gets the service they paid for, with no more delays or excuses. I look forward to your immediate response. It’s time you own up to your actions and stop taking advantage of those who depend on your company.