American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Bob W

We started having an problem with our refrigerator after having AHS for only a few months. We requested service and repair process went quickly and without a glitch from start to finish.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star_border star_border

Michelle Scarborough

For what I pay per month, I would expect a company coming to my home for a service call to be one that I would recognize. I have had people show up for a service call in their own cars or trucks unmarked. I have told them before when I called for service please don't send me anyone working out of their car with no company markings on the vehicles. I think they are contracting with the lowest bidder.

5 years ago

Reply from American Home Shield

Hi Michelle,
Your feedback is appreciated to help us improve our service.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Walter C Stewart III

Standing by their word and dedication. The response time was within 24 hours. I want lie. I have heard a lot of horror stories about home warranty companies. I am convinced I have the right one and I have no regrets!

5 years ago

Reply from American Home Shield

Hi Walter,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Shirley Plunk

They have good coverage & great company’s to make the repairs. They’re fast to respond to your requests & the company’s doing the repairs are fast to respond with an appointment.

5 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 19th, 2020

check_circle

Verified Customer

star star star star star

Janice Tucker

The system is easy to use; the work is always with professionals and efficient; and I like the terms of the contract. I have been with them for many years, and I have never been disappointed.

5 years ago

Reply from American Home Shield

Good morning Janice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Michael Severi

I've had a few other home warranty companies over the years. This was my first time using AHS, and other than an extremely long time on hold on the phone, the process was smooth and I have no complaints.

5 years ago

Reply from American Home Shield

Hi Michael,
It's great to hear that you have had a five-star experience with American Home Shield! We hope you continue to enjoy the service we provide!

May. 20th, 2020

check_circle

Verified Customer

star star star star_border star_border

Unsatisfied customer due to $150 increase from last year and other companies cover total refrigerant

I will refer you to people that can afford your new high premiums. I've Always have had excellent, fast service. unfortunately,you have forced me to discontinue my coverage with AHS , I cannot afford your policy increase of $150 higher than last years policy of which I made no claims.Sorry to loose you , but I cannot afford you anymore. I have found another company with service calls of $75 with refrigerant totally covered and all other items matched the same as AHS. Sorry, this was your choice .

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about the policy increase that you recently experienced. I would be glad to speak with you about the repairs.

May. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Terry

I had a hot water heater put in ..they should of payed for everything that has to do with the hot water heater getting it up and going ..hooking up cold and hot water side and relief valve..I had to pay a lot of money after work was done ..not right

5 years ago

Reply from American Home Shield

Hi Terry,
Thank you for letting us know know about this. Your feedback helps us get better.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Maria

So easy to use website to request service and good value for services provided. I had submitted a request at 5:20 pm (after business hours) and had the appointment and repair done in less than 24 hours.

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Jennifer

At this time of Covid19 technicians to is tall the microwave came without mask or gloves. This happened on two diferente visits. I did not felt dafe when they came over. It was a risk for my family with all this crisis happen right now. Also I was charged 2 times for the $75 fee when I was told I was going to be charged only one time $75

5 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for providing AHS with feedback about your experience. I would be glad to speak with you about the service fee charge.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Lee Sarvis

Because I have never had a problem with home shield not standing by their word. They're an outstanding home warranty company. I would recommend them to anyone. Thanks Home Shield!

5 years ago

Reply from American Home Shield

Good morning Lee,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Juliana Ramos Jacksonville, FL

I was able to change my contract to better suit my needs. Fortunately it was in the time period of my renewal but was not cancelled. I recommend that something be sent to clients annually to give them the option to assess their current contract to upgrade or even change to meet their needs.

5 years ago

Reply from American Home Shield

Hi Juliana,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield!

May. 8th, 2020

check_circle

Verified Customer

star star star star star

Timothy Zuppinger Inverness, FL

Dependability, great response to our concerns, great value, it also gives my wife and myself piece of mind to know if anything breaks , AHS will be there to repair or replace the effective item!

5 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide to your family!

May. 8th, 2020

check_circle

Verified Customer

star star star star star

Charles Chelsea, AL

The technician was excellent. He mentioned the cure for the problem on the first attempt to fix the microwave; however, he was just brain storming and it was a long shot to be true. He was an impressive person!

5 years ago

Reply from American Home Shield

Hi Charles,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 6th, 2020

check_circle

Verified Customer

star star star star star

david pacheco Pasadena, CA

coverage and service are excellent!! they respond quickly, send someone out, and replace broken parts. the preventative services are not very good, but if something breaks they will fix it.

5 years ago

Reply from American Home Shield

Hi David,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the contractors and service we provide!

Apr. 27th, 2020

check_circle

Verified Customer

star star star star star

Kirby Yap Voorhees, NJ

good response. like that every step of the way are communicated in email and text. My claims are taken care of right away and the contractor that did the repair did a good job and went above and beyond!

5 years ago

Reply from American Home Shield

Hi Kirby,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star_border

F. Vivelo

AHS makes it difficult to have person-to-person telephone interaction. AHS prefers customers request service online, which limits the information shared to pre-programmed responses and allows no choice in assigning the service contractor.

5 years ago

Reply from American Home Shield

Hi F. Vivelo,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

check_circle

Verified Customer

star star star star star

Carol S.

When I sent a request for service it was promptly addressed. The service company was a great representation of the warranty company as I have dealt with other warranty companies over the years.

5 years ago

Reply from American Home Shield

Good morning Carol,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star

Walter Richardson

Professional and rapid response. The assigned service company, Busy Bee Appliance, was oustanding. Arrive ahead of schedule and diagnosed issue with dryer and solved the issue in 20 minutes!! Awesome!!

5 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Phillips

Techs are great and very Efficient doing their job. Not happy with the company though because I decided to raise my deductible from $75 to 100 I didn't feel the need to discuss it with me poor judgment on the company's part especially with your faith for customers

5 years ago

Reply from American Home Shield

Hi Phillips,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star

Gail

Prompt response to service request. Selected service companies did a great job. Professional and timely service. AHS stayed responded promptly and provided courteous service.

5 years ago

Reply from American Home Shield

Hi Gail,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 6th, 2020

check_circle

Verified Customer

star star star star star

Carol Rutherford

They have taken very good care of me. They were prompt and courteous in scheduling my repairs. Appliance Purchasing Dept. was excellent to work with in getting a new dryer installed. Thank you so much!

5 years ago

Reply from American Home Shield

Good afternoon Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

James Tibbetts Marietta, GA

Overall service has been good. There have a few times communication has been ruff. Agents do not communicate in English very well and is frustrating to have explain over and over again. Overall once I get to a person that understands and is willing to provide good customer service it works.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi James,
I would like to thank you for sharing your experience with us and giving AHS insight on how we can improve your service request moving forward. I would be glad to speak with you and discuss the issues that have occurred.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Elisha Whiteley

Overall, this is a great value for any homeowner. There have been times that it took longer than I would have liked in order to get a contractor to my house, but overall I would recommend American Home Shield to protect your home assets.

5 years ago

Reply from American Home Shield

Hi Elisha,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star

Lorraine Zelinski

Consistently amazing, reliable service.... for years. AHS has ALWAYS been fair and honorable, even covering expensive repairs. Its rare to be able to say you trust a company, but I trust AHS, and I reccomend you to everyone!

5 years ago

Reply from American Home Shield

Hi Lorraine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Richard West

since I bought my home, I have had to call American shield quite a few times, and each time, the service was always fast, on time. Most of all the job was always completed and done right.

5 years ago

Reply from American Home Shield

Hi Richard,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 4th, 2020

check_circle

Verified Customer

star star star star star

Sandra Voigt

I have used American Homeshield for more than 25 years and they have always been very responsive to my calls The contractors have been excellent and my service requirements were quickly and efficiently repaired.

5 years ago

Reply from American Home Shield

Hi Sandra,
We can't thank you enough for your patronage to American Home Shield over the past 25 years. It is always great news to hear about the repairs that are completed in a timely manner. We hope you continue to enjoy the level of service we exude!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Ross

Great people and service!! I would highly recommend

2 months ago

Reply from American Home Shield

Hello Ross,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. AHS strives to be the best for our members.
Best regards,
Timari H.
American home shield

Oct. 3rd, 2025

check_circle

Verified Customer

star star star star star

Renee

Professional, polite, knowledgeable and resolved my issue.

2 months ago

Reply from American Home Shield

Hello Renee,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.

Best regards,

Timari H.

American home shield

Sep. 18th, 2025

check_circle

Verified Customer

star star star star star

Carlene Leonard Payne

Quickness of response to set up tech for repairs.

2 months ago

Reply from American Home Shield

Hello Carlene Leonard Payne,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

check_circle

Verified Customer

star star star star star

Donabel

They soo awesome and nice .They do there job good

2 months ago

Reply from American Home Shield

Hello Donabel,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,
Timari H.
American home shield

Sep. 11th, 2025

check_circle

Verified Customer

star star star star star_border

Claudia Dilks

This summer my air conditioner broke down in the middle of the summer, it was fived in one day.

3 months ago

Reply from American Home Shield

Hello Claudia Dilks,

Thank you for reaching out to us. We are happy you reached out to us regarding AHS. We understand your air conditioning went down and was fixed in one day. AHS strives to give their members great service. We are happy to know you had quick service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

check_circle

Verified Customer

star star star star star

Les

Everything has gone very well. Great service, response, and communication.

3 months ago

Reply from American Home Shield

Hello Les,

Thank you for reaching out to us. We appreciate you taking the time to let us know you are satisfied with what AHS has to offer. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 28th, 2025

star star star star star

1stmarine1 Miami, FL

I had no problem setting an appointment for service. The service tech was at my home on time the next day to solve my leaking plumbing issue. He was mannerly, clean in his company uniform, demonstrated professional knowledge of the service he was providing and spoke with me in clear English, I like that. When leaving, he looked over his shoulder to insure the area was clean and of course insuring he had all of his tools. lol I am very pleased with the service. I have been anti home warranties after a not so pleasant experience with a past work order with a different provider. That's no longer the case. I have used the Home shield warranty twice now, both times top shelf. Give them a shot if you are contemplating a service for your home. They actually show up and do the job requested without, "Well, that's good enough". If you ever hear that, the job is not quality; run those guys off. Gary

2 years ago

Reply from American Home Shield

Dear 1stmaine1, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

star star star star star

Eugenio Houston, TX

My husband is a Vietnam Veteran, and we are both senior citizens. He is blind from one eye and has cancer. It is unacceptable and no one should be put through this torturous situation. American Home Shield has been very informative and professional to call and keep us updated. However, we have been without a working AC for almost I believe three weeks. It has been very hot. We have been recommended that we should pay $14,000 out of pocket from another company which they know who it is to install a new system. As of right now, we cannot afford such great amount for a new air condition. We are not here to blame anyone but forgot sake please fix our AC. We will continue to sleep on the floor and sofa. I pray for this situation to be settled soon. 🥲

2 years ago

Reply from American Home Shield

Eugenio, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

star star star star star

Carol Mahon McKinney, TX

We cannot say enough about AHS s customer service. Our refrigerator required two calls to repair the problem and in the end it could not be fixed. Throughout the entire process AHS was on it, made sure everything was done promptly and never hesitated when the service provider determined it wasn't fixable to replace our refrigerator with a new one. They didn't give us a hard time at any point in this process. In fact quite the opposite, they went out of their way to be accommodating. We feel like we have the best home insurers in the world and they have lived up to that reputation. We recommend them to everyone all the time and will be customers for as long as they allow us that honor. Tom and Carol Mahon

2 years ago

Reply from American Home Shield

Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Timothy Buffalo, NY

I am new to American home shield. I need advice of a friend of mine, everything I’ve had to deal with American home shield I found to be above outstanding they recently replaced my central air conditioner that would not work at the beginning of summer. They truly made it very easy for me Customer experience along with their service department/interstate heating and cooling was impeccable. I would highly recommend American home shield to all of my friends which I have already done sole and will continue getting business for American home shield. American home shield stands true to their offers their service and their home warranty , I am so glad that a family member told me to sign a contract for a home warranty through your company

2 years ago

Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star

Rebeca Garcia Chicago, IL

As a home owner we get enough stress by fixing one thing and another is a never ending story. When my husband and I heard about American Home Shield we did a little research on this company and decided to try and from the moment we contacted the customer service was so helpful and great, very professional they were able to answer all our questions about what they offered depending on your needs or how much do you want to get covered in your house or appliances. When ever we need help with one of the furnaces (we have 3) I love that we get someone to help the same day or next day but no more then 48 hrs. We love having this company and recommended to everyone. Great customer service and fast service.

2 years ago

Reply from American Home Shield

Good evening Rebeca, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 27th, 2023

check_circle

Verified Customer

star star star star star

KIM Albany, NY

My husband & I are new to Home Shield. I have to admit the process was simple...it didn't require us to call around for estimates. We simply logged in, entered our appliance issue and we had an immediate day & time when a tech would come thru. Sears techs came to our home...they were VERY pleasant. Explained what the issue was, ordered the part and as soon as it arrived, they were at our home to install. I've never had an appliance issue and this process was simple, fast & convenient. We were pleasantly pleased with the whole process. Thankful to Home Shield who have taken the stress out of our situation. Thanks!!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

MELISSA McLean, VA

When I called to schedule a technician to come look at my dryer my call was answered with no hold time. A company was assigned to contact me and they immediately contacted me to schedule a next day appointment. The technician came out first thing the next day and when it was determined that there was no longer a part to fix the dryer I was sent a link to purchase a new dryer. American Home Shield was amazingly efficient in getting my problem resolved in the fastest and best way possible. This is no ordinary warranty company where you have to practically beg for someone come out to look at your appliance and are then given a million loopholes on why they can't cover the appliance. With the last company I was covered by I had a broken garbage disposal and it took a week to schedule a technician and I was told they would give me $50 toward a new disposal. So I was out the $50 fee to have someone come diagnose the problem then I had to buy a new disposal and pay someone to come install the new disposal. I would recommend AHS to everyone. They back up their promises and they are efficient and professional. Amazing customer service.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

star star star star star

T. Reid Salem, MO

like: Calls are generally answered quickly. Customer service is generally quite polite and pleasant. I don't think I have ever had anything but pleasaness from the customer service personnel. Service requests are generally assigned fairly rapidly, and usually completed in a timely manner. Good to have one call to make to get service or repairs, so I don't have to "shop around" to find a company to do whatever work. It is a good savings for any homeowner. dislike: I dislike that the customer service calls seem to get routed to an Indian or Asian answering service, and, while the service is not really a problem, the "scripts" they apparently work from are annoying. These representatives seem to repeat things like "please hold while we check on this" and "we will do everything we can", and "we appreciate your business" (generalizations, not necessarily what they actually say), repeating these messages, worded in different ways, in a somewhat annoying manner. For example, I can understand "please hold while I check on this" just fine, I don't need to have it repeated in 5 different ways before I am put on hold. Or have it take 3-5 minutes of "thank you for calling" repeated in a dozen different ways of wording it before the call is ended. Just a bit of a pet peeve of mine, I suppose.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

Terry Nierode Las Vegas, NV

Over the almost 3-yrs working with AHS, I have nothing but good to say about the Customer Reps. I have had an ongoing problem with my HVAC the entire time, and AHS always seemed to send out quality HVAC service companies. Sure, more times than not, the HVAC service would put a "bandaid" on the problem and it would overall "work" for a period of time, but always seemed Id end up calling time and again. Mind you, the problem was my heat pump was the original to the community and my home, since 1988. The Customer Reps, were always understanding and patient, willing to listen and do the best job they could at the time.

2 years ago

Reply from American Home Shield

Hi Terry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 8th, 2023

star star star star star

Jacqueline Martin Utica, NY

As a new home owner in New York I hesitated getting a warranty just because I did not want to spend the money. But soon realize that it was the best decision I made especially picking American Home Shield ! The homes in New York is by far have low standards in construction than in California. With that said our heater, air condition even our stove was service and both the air conditioner and the furnace needed to be replace and they used their own contractor which by the way American Home Shield chose the best ! Very kind and considerate and had the best man on the job! I have confidence that I am protected. Thank you so much !

2 years ago

Reply from American Home Shield

Hi Jacqueline, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2023

star star star star star

Shari Bitterman Washington, DC

My husband and I are happy with American Home Shield (AHS). We find it to be well worth the cost. As we had a washer that broke down this year, the plan has already paid for itself. Once we called AHS, we got an appointment with a repair company within a few days. Shortly after the company diagnosed the problem, we were sent a list of several models of quality washing machines that we could choose from to replace our existing machine. The new machine was delivered and installed within just a few weeks. Whenever we had questions during the process, we called an AHS representative and our questions/concerns were promptly addressed. We are very happy with the service provided by AHS and plan on continuing to use their coverage.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star

Mark G

I almost never purchase any type of warranty, but a friend told me about AHS and convinced me to try it. I’ve had AHS for approximately 5 years now, and im pretty satisfied with them. That have covered, fixed or replaced everything I’ve called submitted. I was even surprised to find out they would cover a pipe leaking from my bathtub. My one complaint is it has become impossible to reach a representative when you want to speak to someone. The last time I used them I was forced to use the virtual assistant tool, but it did work well. I would just much rather speak to a real person and preferably someone from this country. When I first started with AHS, I could call and get someone from Customer Service who was located in the US. Worked great. Then it went to calling and getting someone from another country. Not so great. Very hard to understand and they basically had a set of lines they would read over and over again, never really helping with your questions or concerns. Now they’ve moved on to a virtual assistant tool. I much preferred being able to call and speak to a real person who understood me.

2 years ago Edited September 3, 2024

Reply from American Home Shield

Mark, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 7th, 2023

star star star star star

KELLI Elizabethtown, KY

This is by far the BEST thing I have done as a home owner - Purchasing American Home Shield home protection. I am a single mom of three and own my own home. By purchasing the shield if something goes wrong, help is just a phone call away. My water heater just recently went out and after filling out the on line request for services - I was contacted and serves were rendered in such a fast and convient way it literally blew my mind. I encourage anyone who own's a home to seriously consider purchasing American Home Shield as they most definitely have a shield of protection over you and your family and your home. Best decision I ever made as a home owner!!!!

2 years ago

Reply from American Home Shield

Hi Kelli, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 2nd, 2023

star star star star star

BARBARA Selbyville, DE

So far my experience replacing my 16 year old stove that died has been wonderful. The repairman was at my home 2 days after I asked for the repair. Very nice gentleman. He immediately reported the condition of my stove to AHS. The resolution to fully replace the appliance came the next day. I was given several options for replacement including a check for the full price of a new model the same make and with the same functions as mine. I chose a check for the purchase price of the new model. So far I haven’t received the check but I’m confident it will come in the time frame they promised.

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2023

star star star star star

Bob Stein San Jose, CA

Honestly, they outlined the benefits of the program, but they go out of their way to not deliver on them. If you read the policy, you think you are getting that set of benefits, but they have small print exceptions that are their "out" for not fixing an appliance properly. Also if you have a big-ticket item like a home heater fail, they are not going to pay what you think they will pay because they do not cover the largest percentage of the replacement cost, and that is all the building code improvements that are required. Also if you have a beloved vintage appliance, and they determine it is cheaper to replace it with a cheapo Home Depot appliance, rather than paying to repair your high-end $10,000 refrigerator, they won't repair it and will tell you to accept a cheapo refrigerator or take a cash out that is a small fraction of the value of your high-end refrigerator. I thought I was so lucky when my heater failed and had to be replaced. Well my part of the cost was $7,000. I don't think they paid much of anything. Their policy may say "we will pay up to $xxxx to repair or replace your dishwasher" but if you have a Bosch dishwasher, and the can't get parts, you are NOT getting another bosch dishwasher. You will get a cheapo low end Home Depot knock off brand. You can't argue with the agents. They won't budget. You can't reach a supervisor, although I did once and he would replace my dishwasher, even though I had paid for 7 - yes 7 - appliance repair visits at $100 each. That is $700. The last time it broke down, I said replace it already, but they said their policy is "as long as the appliance repair company says it can be repaired, you MUST accept the repair and pay the $100 service fee. It can be an endless cycle. They do what they can to get you to go buy yourself a new dishwasher, which runs counter to the concept of a home repair contract.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star star

NICHALAS

the person that handled my claim was very nice, knowledgeable, awesome didn't make me feel like a nobody understood my problem that had according to what i was claiming i love this company beautiful people very highly fast response's unbelievable because its rear to find companies that have all 10 stars, thanks to all American home shield people and contractors. only the one person out of all the people I've spoken to Sam, was awesome and then ending of the claim he seemed to give up on my claim. i would ask him to explain what he meant by what he replied back with after sending Mutiple emails back with different answers that where in the same category of question asked he would just spam the almost exact email back every time i would had to call him and ask him just to get my confused unknowing feedback of what he was needing is the only thing I've had a issue with other than my computer problem

2 years ago

Reply from American Home Shield

Good morning Nichalas,
We appreciate you sharing your most recent American Home Shield experience. We strive to provide you with the best customer service experience as well as contractors to complete the repairs.

Jan. 24th, 2023

star star star star star

David Gorski

I decided to purchase a home warranty because my home was approaching 10 years of age and the HAVC systems and water heater were reaching the end of their useful lives. I Googled "Best Home Warranty" programs in the Valley (Phoenix/Scottsdale) and AHS was very highly rated. Coupling that with their then current offer of the 1st year at a reduced premium and I signed up. Roughly 30 days after the warranty went into effect, one of my furnaces stopped responding to calls for heat. I called the 800 number, answered a few questions about the service required and within a few hours I received a call from the local service company to schedule an appointment for the service representative to come out. Within 2 days the furnace was repaired at no charge to me other than the $125 Service Call fee and the repair was valued at a minimum of $800 depending on what other companies would charge!

2 years ago

Reply from American Home Shield

David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

American Home Shield Reviews