American Home Shield Reviews

We received a year of home warranty coverage through our realtor. AHS was a wonderful first time home owner investment. The claim process is easy to navigate and getting things fixed is very simple. Our coverage was very comprehensive; really helped us as we navigated our first year of homeownership and learned about our house’s quirks and needs. We also met a lot of really great businesses whenever we needed something serviced. Being new to the area that was great to have a roledex of reputable businesses when something that wasn’t covered broke or needed repair. It’s easy to schedule an appointment online and whenever I interacted with customer service they were courteous and helpful.

We have had AHS for a number of years on both our home as well as a rental property. I think there has only been one year that we did not "use" our benefit. This is especially true if you have an old home / appliances. We just had to replace our dishwasher and didn't want the one they recommended as part of the package, so I ordered the one we wanted and they sent a check for $565 to my home. We only paid the difference for the extras we wanted. After the recent storms on the East Coast, it has been difficult getting through on the phone, but you can do everything online in less than 5 minutes. Great company and I recommend them highly.

I've had a AHS service contract for 12 years. Of course over the years my premiums have increased as-well-as the service trade fee. During the time with AHS, I've only experienced favorable customer service; either by phone or website claim submission. Over the years , I've had one hot water heater replaced with a new one, a range and ceiling fan repaired, AC serviced numerous times and numerous plumbing repairs performed. For each of the services described, I only paid the trade fee. No fuss, no hassle, no phone tag! And all the work was performed timely by very professional craftsmen. But the major repair was a total replacement of the return air system located in the attic. The system failed from rust and corrosion, and drain pan totally rusted out. I called in a service claim to AHS and they sent a AC tech out the following day. He discovered the situation I described above. He stated the system was beyond repair and would need totally replacement. This system is custom fabricated with various parts and sheet metal to fit the size needed for the home. It was summer time and a little over two weeks without AC before recovery. Again we only had to pay the trade fee. I'm sure the wait in the warm temperature was far less painful than that bill was to replace that system. AHS has been well worth the investment!

American Home Shield Lack of Customer Support Let me tell you about an incident that occurred this week with American Home Shield (AHS) and its subcontractor Winston Garage Doors. Winston came to our house as a result of a service request we made to AHS concerning our broken garage door. Per AHS request, we had already paid the deductible when Julian, the repairman from Winston Garage Doors, arrived. After looking at our garage door mechanism, Julian commented that although the currently installed garage springs were working, they were old. He then stated that he WOULD NOT REPAIR DOOR MECHANISM without replacing the springs. However, the actual problem that was causing the garage door not to open and close was a broken chain, not a problem with the springs. We explained to Julian that we would like to retain the old springs because if they do eventually break, this would be covered by our AHS policy, and that simply replacing springs that aren't broken would not be covered by the warranty company. We stressed that we needed the garage door to be fixed promptly to enable access to our car. Again, Julian said that he would not do the repair unless we bought new springs, and quoted us a price that included them. He then left our location, advising us to "call me if you change your mind." That same afternoon, we had another garage door company come out to provide a second opinion. They examined the garage door mechanism and told us that the springs were fine and acceptable. However, this was not a company contracted with AHS. Because we did need the door fixed that day (we are seniors with health issues and not prepared to engage in a prolonged dispute), we called Julian and asked him to come back. He did the repair--and changed the springs that were still functional and not in need of replacement. He charged us $1,287 for the repair of the broken chain and installation of new springs. He then submitted the quote/bid to AHS, telling them that the customer wanted an upgrade in the springs. This was untrue; all we wanted was a functioning garage door. We did not want, nor did we ask for, new springs. Of course, AHS would not reimbursed us after the repair was completed, so we called AMS and spoke to Peter the representative at AMS. He said there was nothing he could do. I even had him talk directly with Julian which he did and heard that Julian would not complete the work without their springs. I got back on the phone with Peter and he said there was nothing he could do. There was no customer support, so this practice will go on. Both companies are taking advantage of the customer. I have never had an experience like this before and felt I needed to write this and issue a warning: BEWARE OF Winston Garage Doors. They are SCAMMERS & CHEATERS. Moreover, American Home Shield doesn't seem to mind working with them.

They started off great four years ago, then they changed for the worst! I had standing water under my refrigerator, I called them to send someone out. It took them a week to send someone, all while I'm calling daily to check the status. They finally send someone and that company did nothing said it was a different service request and not appliance (which he was). I called ASH and the poor customer service individuals who clearly read from scripts told me I just had to wait longer!!!! This is terrible service! And why is it called American anything cause nobody who I spoke with was American! I felt like I was not being heard and they did not care about my issue. Oh and not to mention, the price went up drastically from years ago. Needless to say I just cancelled my subsribition cause why have it if it doesnt serve its purpose.

like American Home Shield because it offers flexible plans, covers major home systems and appliances, doesn’t require a pre-inspection, and lets you choose your service fee based on your budget.