American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Laura Poway, CA

Agents varied in ability to help. I had a refrigerator issue. The first service was in May. I was promised a call back from then since it could not be repaired. I never received a phone call. I had several phone calls(over an hour) to resolve the issue. Finally, I was told a certified Samsung repair man would be needed to confirm that nothing else could be done. One was to call me but never did. When I called him using the phone number given me by AHS, the man who answered said he was not a certified Samsung repair person. Needless to say it was frustrating. I called and got an agent who spend nearly an hour finding one for me and had me stay in the phone until I had a confirmed appointment. She was great. The Samsung repairman was great. However, the refrigerator remained in repairable. He told me an AHS adjuster would call me. I got no call. Frustratingly I had to call and repeat the entire saga to a new agent. He was not sharp. Said I needed new parts. Finally, he understood and put me through to purchasing. They sent an email and I got some compensation. So that part was ok. 1 follow through, 1 communication , mixed ability repair people. All in all it took almost 7months.

3 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for taking the time to share your review about your ongoing issue for 7 months to have the refrigerator repaired and customer service experience to have the claim resolved.

Feb. 11th, 2021

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Verified Customer

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Shannon Alston Conway, SC

They are an absolute blessing for single women that have to have repairs and other work done around their house. I have already recommended AHS to my mom and my son for their houses.

3 years ago

Reply from American Home Shield

Hi Shannon,
We appreciate your kind words and hope to continue to be a blessing to you and your home repair needs.

Feb. 12th, 2021

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Verified Customer

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TravisS Phoenix, AZ

Three claims now since owning my home and every one of them was held quickly and satisfactorily. I literally have not a single complaint. My last repair was completed within about four hours of submitting the claim online.

3 years ago

Reply from American Home Shield

Hi Travis,
I am pleased to hear about the excellent service you have received to have all three claims repaired. I hope you continue to enjoy!

Feb. 11th, 2021

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Verified Customer

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Lizabeth Davis Chicago, IL

I have been without heat for over a week I spoke to a rep on 1/27, he stated my furnance should be here by 2/2. No furnance and now I'm told my furnance will not arrive until Friday 2/5. In my area this weekend we are expecting sub zero temps.

3 years ago

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Verified Customer

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Carrie Mchenry Strong, AR

They word is their bond,and they are on time to do the work.if they have to order a part or item they let u know the soonest it will come in.i have not had any problem with them

3 years ago

Reply from American Home Shield

Hi Carrie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Joe munoz Redding, CA

I've had American home shield for years and every time I have a problem they get it fixed for me and it's worth every penny of what I pay monthly thank you American home shield

3 years ago

Reply from American Home Shield

Hi Joe,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Marcella Glendale, CA

Because the quality of the services are spotted. I had the last 2 wonderful plumbers but the previous guy that came to fix the kitchen fan was an absolute nightmare. I called you company to put the complaint 3 times snd as of today no one has called back

3 years ago

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Verified Customer

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amanda slivenski Crum Lynne, PA

Plumbers were super nice. When I called about the problem I was a little uneasy having to wait so long for the service call. When they came out they were really fast and nice. And, my water bill wasn't as bad as I thought it would be from the leak they repaired.

3 years ago

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Verified Customer

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De Anna Maize, KS

They got a worker out here heating and air. Because you can smell something like wires burning and he said it was not a job for him. He wasn't here 5 minutes and I still had to pay $100 for the visit. And $100 for the next guy who said that he can't do anything without an error code present. So that visit was only less than 5 minutes.

3 years ago

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Verified Customer

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Cleveland Prince Newark, CA

Timeliness, professionalism, courtesy. Their response time and expertise took care of my urgent need. I recommend this company to my friends who are looking for home warranties.

3 years ago

Reply from American Home Shield

Hi Cleveland,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Connie Laws Stanley, NC

They replaced my oven and it has needed to be repaired about 4 times since being installed. The last time there were two wires that were burnt in half when they came to prepare it. We had to do without hot water for two days because the had to turn off the gas to repair oven. It is also to get customer service to understand what needs to be repaired and what is wrong with it.

3 years ago

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Verified Customer

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J W Jones Laurel, MD

They are so thorough/complete. They Offer and supply cover your entire home. This includes electrical and technology. They are prompt, on schedule, they call ahead to be sure you're home.

3 years ago

Reply from American Home Shield

Hi JW Jones,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Sultan Ahmed Austin, TX

I have been with AHS for over ten years and I have always received great service. Their policies are clear and fair. I also tried to be a fair and reasonable customer. The relationship works out great.

3 years ago

Reply from American Home Shield

Hi Sultan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Subhash Bothra Lake Bluff, IL

Whenever my things break, I raise a request online. They send technician in reasonable time; would either fix or replace. No question asked, no matter how old your appliances are!!

3 years ago

Reply from American Home Shield

Hi Subhash,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Kevin Elburn, IL

Have used the repair services for dishwasher repairs and to replace a 75 gallon hot water heater and for furnace repairs. AHS warranty has paid for itself many times over and service is always reliable and efficient.

3 years ago

Reply from American Home Shield

Hi Kevin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Cindy East Wenatchee, WA

I have had to call 3 times now and have been pleased with service. Home repair was my biggest concern about being a homeowner and this service has given me the security to not have to worry when something breaks down.

3 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Patricia Arnett Boynton Beach, FL

I give 2 stars only because the last encounter was was positive however the previous issue has never been resolved and I don't see a resolution in sight. My pool filter is a covered item but the technician just put epoxy on an obvious crack twice instead of replacing it. Naturally the filter cracked completely and drained my entire pool damaging my new landscaping. I called AHS immediately and they still haven't gotten back to me or sent the technician out. I got it repaired and have called several times for resolution without success. When someone (after an hour each time) answers, they are located in the Philippines and give me false information. The first one gave me a bogus number to call which was a scam number trying to sell promo items. The next person wouldn't give me any way to speak with anyone in authority but said that he would send an email to a ‚Äúhigher authority ‚Äú. Naturally I haven't heard anything back. I would give a one star and call the concept a scam except for the fact that I had an issue with my garbage disposal and the technician came quickly and replaced it and it was a great experience. So I am very confused as to how they can be so bad and good at the same time.

3 years ago

Reply from American Home Shield

Hi Patricia,
I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jan. 29th, 2021

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Verified Customer

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Patricia Mira Tampa, FL

Provided qualified & experienced professionals to fix an electrical problem in our home & to repair our microwave. Both companies complied with CDC requirements regarding COVID.

3 years ago

Reply from American Home Shield

Hi Patricia,
We are pleased to hear about your AHS experience and the professionalism that our technicians have shown during COVID.

Jan. 22nd, 2021

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Verified Customer

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Terry Bullhead City, AZ

1. On hold for obscene amount of time i.e 3 hours, not once, but three different times. This is with an open claim. Interestingly enough, I spend no time on hold when ordering a new policy. We have several rentals & our own home with them over the years. We have been cancelling each property's coverage. 2. Sub-standard contractors are used about 70% of the time in our experience. 3. Trying to get a replacement appliance felt like we had to become our own lawyer, just to get a comparable replacement (basic warrant). To say the least of the amount of time waiting for approvals & waiting on the phone (20+ hours).

3 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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T Barlow Las Vegas, NV

Quick and easy service. Our furnace went out right before Christmas and the service company was out the next day. I have a friend who has another warranty company. It took her forever for service.

3 years ago

Reply from American Home Shield

Hi T Barlow,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

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Verified Customer

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Diann Spencer Jupiter, FL

They do exactly what they say. Unfortunately, my water heater failed right after I had joined and it was covered and the company did a better installation then the previous company.

3 years ago

Reply from American Home Shield

Hi Diann,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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D. Smith Upper Marlboro, MD

I sent in a plumbing claim (leaky pipe) through the website. The claim was processed immediately and the plumber was at my home within 2 hours repairing the problem. Just Awesome!

3 years ago

Reply from American Home Shield

Hi D,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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D Williams Wake Forest, NC

We have a warranty primarily for major issues like HVAC and appliances. However, when we needed Freon, we had to pay an additional out-of-pocket expense. My father also has AHS and his heat pump needed replacing, but the warranty only covered 20% of replacement cost. For major repairs,there are too many out-of-pocket expenses on top of your $80 service charge

3 years ago

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Verified Customer

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Mehmet Bayar Maysville, NC

They are always there when I need them. My last call to them was right as we were getting ready for Christmas holiday, yet they found an electrian that came the very next day.

3 years ago

Reply from American Home Shield

Hi Mehmet,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Adam Loganville, GA

We had a great experience. Service technician arrived within 3 hours and diagnosed the problem with out water heater. He ordered the parts immediately and installed them <48 hours later. Awesome.

3 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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James T. Harris, Sr. Stone Mountain, GA

I need to speak with a live person at AHS and cannot seem to do this. The service request company assigned to our request is AMTEC SERVICES, INC> As of yet they havenot contacted me to schedule a discussion or visit, and I have called 770-248-0010 at least 15 times and have been put on hold for long periods of time with loud music in my ears. I would like to discuss a problem with AHS but cannot speak to a live person.

3 years ago

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Verified Customer

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Caffie risher Haledon, NJ

Quality of Product/ServiceTrustworthiness Trustworthiness Poor Trustworthiness Fair Trustworthiness Good Trustworthiness Very Good Trustworthiness Excellent Customer Service

3 years ago

Reply from American Home Shield

Hi Caffie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Vance Cureton Lexington, SC

The first time I used my contract was when my refrigerator failed. This was almost three years ago but I believe it took them between two and three weeks to get the issue resolved but they replaced the unit with a new one. The extended time frame was my only issue, otherwise they did a great job!

3 years ago

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Verified Customer

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Marion DeWitt Mullins Boaz, AL

AHS refused our claim on plumbing citing the notes from their plumber and his estimate of $13700 to perform the job. We canceled out contract with them and contacted a local plumbing company with excellent reviews. Their estimate to do the exact same thing was $3950, nearly a $10000 difference. We were mildly upset with a previous electrical claim that took way too long to complete.

3 years ago

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Verified Customer

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G.M. Cleveland, OH

Resolving issues in a timely manner, using professional technician, resolving any uncomfortable issues it's nice to have an American home shield insurance as a back up plan for unexpected problem.

3 years ago

Reply from American Home Shield

Hi G.M.,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Janet Boucher

I have had multiple claims over the past 23 years and they have never failed me. The claims process is easy, the rates are competitive and I have recommended them to family and friends for many years.

3 years ago

Reply from American Home Shield

Hi Janet,
Your patronage over the past 23 years is more than appreciated . I hope you continue to enjoy American Home Shield and the ease of use we make the claims process.

Mar. 31st, 2021

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Verified Customer

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jerry

fast, friendly, fair and very efficient.....my last service call was PERFECT.....service technician Isiah and helper were outstanding, please commend them for me.......5 stars definately

3 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Chao/Brenda

Great coverage but horrible at replacing appliances. Also the call center overseas in the Philippines has some employees that don't understand your issue or how to assist with it. Should be able to transfer to US customer service if they can't help you

3 years ago

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Verified Customer

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William Griffin

Most technically astute company. I have never had a serious challenge that they could not overcome in terms of my warranty coverage. Always professional, I would not hesitate to recommend them to my friends and family.

3 years ago

Reply from American Home Shield

Hi William,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Monty Qualls

It appears some of the companies AHS contract with aren't that great. Meaning, if you check reviews such as Yelp or Google; the companies appear not to be on top of their game. Definitely, hit or miss with some of the contracted companies.

3 years ago Edited January 10, 2024

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Verified Customer

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REJIE Aquino

Provide immediate response after contractor was not responding after initial visits. Contractor was great and did an awesome job repairing the problem. Would highly recommend AGAPE AC on next repair. Perfessionialism is on point

3 years ago

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Verified Customer

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Jesus Rodriguez

Fast service call .on time, technicians were about to service my A/C and determine it was not my A/C by my breaker and call in for a electrician to come over and replace the breaker.

3 years ago

Reply from American Home Shield

Hi Jesus,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2021

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Verified Customer

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Darlene Rogers

My last problem with my main heat and air unit was handled and resolved in a 4 week time period which was ok and thankfully we were not in the dead of winter when it happened !!

3 years ago

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Verified Customer

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Thomas Rockwell

I have to call them 2 times and I have always gotten a fast response. One time the electrical company they sent could not find the problem, so they sent another one that took care of the problem quickly.

3 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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sgw

Problem resolution is usually good, but it takes a long time. They hook you up with a vendor right away, but there still might be a week of waiting for them to get you in, or they will come and diagnose then need a part and it's another week.

3 years ago

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Verified Customer

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Beth O

Easy to schedule service. Tried to change a contractor and that was a nightmare. The person on the phone couldn't understand what I was asking. All I wanted was a different company to come out than the one assigned. It was an awful experience.

4 years ago

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Verified Customer

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Catharine Nenoff

The Company has the Highest Respect for their Customer's. They already Vet the Companies they use so we do not have to worry. I have been bragging about this company since I started to use them and will continue to do so.

4 years ago

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Verified Customer

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Karen and Christopher Prather

When needing to request a repair claim, AHS is easy to request and convenient to do through the website. We have always had good service technicians that are knowledgeable, professional and friendly.

4 years ago

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Verified Customer

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Jeffrey Moffat

They get contractors for your problem out BUT I dont think they do well with following up with that contractor regarding the degree of satisfaction between the homeowner and the contractor. I also think some of the wording in the fine print of the ahs agreement needs to be worded differently, it's misleading. I've lived in my house 12yrs I've had AHS coverage since day 1. I've paid every month and also paid the service calls, but yet I still have the same problems. I chose to have coverage because the way I understood it was that if ahs had to be contacted 3-5 times over the same issue, that issue would be resolved by 1 a cash out settlement for me to replace the issue or #2 for ahs to remedy the issue by providing a new system. 12 yrs of service calls and ahs annual premiums I myself could have used that money and bought myself a brand new system. I'll be discontinuing my contract with ahs after my latest problem is resolved on the same system.

4 years ago

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Verified Customer

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Sherri Newby

I have been with this company for years now and they have never let me down. I tell everyone I know about how valuable it is to have American Home Shield, especially if you are one that value our home and everything in it.

4 years ago

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Verified Customer

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Ms. W.

My ratings comes from the politeness and care that you get on a call. It did not take anytime to get an appointment for a Tech to come out to my home to access my appliance. This is real professional Service.

4 years ago

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Verified Customer

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Amy Avalon

So far, so good, although I have only been in my new home a month. Long hold times on the phone, but you can schedule online. Unfortunately, my gas fireplace wasn't covered - it isn't working and so that is a big disappointment. They are generally friendly on the phone. Response times from the professionals they hire are very good, and the issues have been resolved quickly. I am glad I purchased the warranty!

4 years ago

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Verified Customer

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Jennifer

Everyone has been very helpful and super nice when we have had a claim. The only reason they are not 5 stars is due to the wait time on the phone. I understand that they are busy but so are we. Six hours waiting on the phone in one day is way too much. Maybe a call back system would be better.

4 years ago

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Verified Customer

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Warren Moore

AHS has always reacted quickly to our service requests. The technicians they provided have been well prepared and very knowledgeable and have solved our problems quickly and professionally.

4 years ago

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Verified Customer

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Lana Barr-Sanders

They have replaced appliances when needed and fixed some as good as new! Good quality repair people who are safe wearing masks shoe covers and gloves. I am very happy with this service!

4 years ago

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