American Home Shield Reviews

I’m so upset over 2 months ago I put in a ticket for my stove, refrigerator and microwave. It took forever for me to get my stove and refrigerator fixed and I’ve never received anything for my microwave. This is the worst to pay for services and get treated like this.

After being a customer for one year and paying them consistently, I can honestly say American Home Shield is not professional at all. During the time I actually needed them, they sent the worst technicians. The issues were never properly fixed. Instead of solving the problem, they kept charging additional service fees. One repair they did failed again right after the 30-day period. The dishwasher they “fixed” was never truly repaired. In fact, the situation became worse. When I contacted customer service, they basically told me they are not responsible. After paying for a full year, this is extremely disappointing. Please do not contract with them. Save your money and find a company that stands behind their service and takes responsibility for their work.

All we get is the runaround. Washer never got fixed from March work order and we are still trying to get our AC fixed that’s been out for about 2 months now. Out of all the vendors they have sent out only ONE was decent. The rest seem to “bandage” a lot, or at least the vendors say AHS tells them to and don’t really fix or replace anything. Would not recommend!

I've had a couple of issues with my heater and AC, but thankfully, both problems were resolved! I'm very happy with the service I received!

Phone communication was fine and accomodating but I felt the decision making and repair analysis time was a little slow. Still the issue was taken care of eventually.

I had my first service call in a year, plumber, diagnosed and repaired my problem in a very timely manner.. tech was helpful and a very nice, thoughtful young man..

Even though the price has gone up over the years, the added services has made it worth while. Being able to video talk with a professional has been such a welcome change. Customer service has always been wonderful.

Works pretty well and gets service completed in timely manner. Did have an issue once when our fridge went out and they deposited the wrong amount for replacement and expected us to wait up to 30 days for a check to replace our fridge. Also the deductible for the hot water tank was incredibly high.

Good with any Breakdown issue...UNLESS ITS PLUMBING.. American Home Shield Purchases its OWN Hot Water Heaters that Must be Used if your Hot Water Heater Breaks down and you must Wait until the Vendor receives it to Proceed Even if it means 3 weeks without Hot Water....Uses Sub -Par Plumbing Vendors and their findings can not be Challenged Even Though Their Wrong OR if you Refuse to Pay an Exorbitant amount of Money to Quote Bring it to Code.. HOW can you Bring It To Code without a City Or County Inspection. What A Sham. The Guy didnt even Inspect the Water Diverter Valve and said that its out of Warranty because he Thinks a Brass Valve has issues because the hous has Galvanized Pipes....Never even Turned the Valve.. I wound up purchasing and Installing my Own Diverter valve and Guess What My Shower Now Works.... AMERICAN HOME SHIELD has no one Checkng its Vendors And They are Ruthless.. Dont want to Pay the Exorbitant Fees Then Go Cash in Lieu.... Wait for it Cash in Lieu only pays for the Labor to do the Job Not the Hot Water Heater Thats Right You dont get the Hot Water Heater that thy Own and setting in Their Warehouse somewhere. DO NOT WASTE YOUR TIME WITH THIS COMPANY..Ever since they were Bought out by a larger Company a couple years ago they were a Class Act. I was a Loyal Customer for 7 Years. Do NOT waste your $$$$ the Headache and Drama is Not Worth the Price of Admission

Their policy on getting second opinions is bullshit. I paid my fee of 125$ and their plumber couldn’t fix the issue. I had another plumber come in and do the same work and it’s fixed. But it cost me another 205$ and they refuse to refund any of it. Why pay for their “warranty” if their contracted people can’t fix the issue and then they don’t help you fix the issue?!

Everything is fine with this policy. I would just like to have everything that is transpired. Email to my address is listed with the company. That’s all I need..

Service was fine. Unfortunate that it took two tries to get my furnace to work. Still concerned about the new furnace being quite smaller than the one it replaced but we'll see what happens over time.

Many items seem to be excluded from the warranty. All they could tell me about my electrical issue was that there was an electrical issue. They said replace the 4 exterior down lights and let us know if you still have an issue. So in essence I still don’t know if I have an issue until I install the lights. Which I’ll need to get an electrician to do.

The timing of this request for a review is unfortunate. When you have a quick turnaround for an easy repair (like a leaking faucet or a garage spring) the process works well and your repair goes smoothly. Currently we have been without a working refrigerator since 12/30. For 4.5 weeks and still unresolved we’ve had the assigned technician out probably 8 times to “repair”. Each time it works for a day, the repair fails and then goes out again. Then the process has to start all over. We wait for the technician to come out (again) to find the next problem, then wait for AHS for the estimate, then we wait for a part. This has caused so much stress to our family with 3 kids. We’ve now been waiting for a part going on 8 days now. Any update from AHS? NOPE! Would I recommend AHS? Probably not. What if this was our furnace in the middle of the Midwest winter? AHS seems not to even care how they treat their customers or how this impacts people. It’s very frustrating dealing with AHS when you need to and something really goes wrong.

Disappointed by the selection and service of companies dispatched. Limited follow through to make sure things are complete. Has taken months to get things somewhat resolved for multiple issues even after numerous called to find out the status of service request outcomes.

I have been with AHS for over 20 years. This may be my last year with them. I have always referred people to AHS. For the last few years, they seem to nitpick whether they will cover an issue. The last one, my pool circuit/power box that runs the pump gave up the ghost. I live beachside in Florida and it was a plastic box in full sun. It deteriorated, cracked and broke open. This is in an area just off the pool, a few feet from the fence and garden. Nothing else is near. Either the tech or AHS decided that a tree had fallen on it and denied the claim. I called because they had never updated me or let me know days later and I needed the pool pump to be running. When I called, I was informed that since a tree fell on it, it would not be covered. I said, "a tree did not fall on it". She said, "well the report said it looked like a tree fell on it". I said, "ok, but since there has never been a tree near there, a tree could not have fallen on it". She said we will send out another tech, but if confirmed you will have to pay twice". They sent out a tech and he confirmed that the plastic had just worn with age and cracked open. AHS Denied it again, and I paid that same tech to do the actual repairs to replace the box for close to $900. Disappointing. Poor coverage, poor communication, and I still have not gotten the final report. They just told the service that it would not be covered.

The issue with my appliances was resolved, and even though we had to call back for the water heater, the company selected came address the issue in a very timely manner

In October 2024, I purchased a home warranty with American Home Shield Warranty Services. The warranty states I have a $125 deductible and then provides coverage limits per category. For the HVAC/furnace repair/replacement category, coverage is $5,000. On January 6, 2025, I filed a claim as my furnace had stopped working. They dispatched their chosen HVAC dealer for Columbus, OH, Red's HVAC. The technician from Red's arrived after office hours, spent 3 minutes at my furnace and came in to my home and told me the secondary heat exchanger was bad and while the part was covered under a recall by Carrier (furnace manufacturer), the labor was not and their recommendation was a new furnace for $10,000, which left me with a $5,000 out of pocket expense in addition to my claim limit of $5,000 to be paid by American Home Shield. I requested the dispatch of another HVAC company for a second opinion as well as additional quotes for comparison. American Home Shield's response on their customer service line was that they could not do that and they hung up on me. I procured additional quotes on my own of equivalent carrier furnaces to prove that that their chosen contractor, Red's HVAC in Marion OH was fraudulently inflating costs to force customers to pay more than what their home warranty covered. Because it was 20 degrees in Oh and I was already 3 days without heat and American Home Shield refused to connect me with someone who could resolve, I contracted with one of the quotes I myself procured and paid entirely out of my pocket for a new equivalent furnace at a total cost of $6,000. If American Home Shield had provided multiple quotes or reviewed what I had provided, it would have cost $6,000 versus the $10,000 they were demanding for an equivalent furnace replacement. As they would not and they forced me to procure out of my own pocket, I requested a reimbursement of all funds paid out of my own pocket which included the $5,000 maximum and the $125 deductible. No response.

The last home visit was complicated by two technicians visiting my home for the same issue? Very frustrating that one technician was not able to fix the issue and the other technician was? Very disappointed

My monthly premium has increased substantially over the past few years and is higher than some of your competitors for the same coverage by $50 a month. I feel it fair to inform you that I will be looking for a different provider this year. I am happy with the coverage and service you have provided, but it is getting too expensive.

This last year, the HVAC companies were good. Is there a way after 21 plus years with AHS that my monthly payment can be lowered or change the fee of my service call. Thx.

I got my appointment right away... The person that answered my call heard me an understood my problem that was a leek on my kitchen ceiling during a storm

I have Been with this company for many years and I depend on them to help me on any broken down item I have. I've NOT BEEN DISAPPOINTED!! Thank you AHS!!!

Very fast service this time. Washer unfortunately was not repairable but received a bit of a credit towards a new one. Not the same level as what we had but helped.

Zero. They don't read their reviews they have somebody they pay to go right stupid stuff as replies. It's called reputation management. American Home Shield is the crappiest company ever because there's no American in the name. If you try to call her headquarters you'll get sent to Chinese outsourcers. When you call the headquarters you will discover that there are three or four other crappy warranty companies that they also handle. I know they don't read them and they don't care because I get these everyday in my email and you would think all the bad reviews left by me which is probably about 30 by now they would have responded. But they don't they just keep sending me emails for more reviews so I will generate bad reviews automatically with my AI checking my email every time they come in and I won't be bothered by it. They're by generating more bad reviews that they deserve

Ilike the service ,that you provide ,I think your price you charge per month is a little too high . If you could bring the price down it would help.

AHS had a service firm quickly respond with a date a rep would arrive. They continually kept me aware of that time. The repair was quick and complete.

i have been with AHS FOR 30 years and never had a problem until now. The service was horrible and the communication was very hard to understand. Why do I have to Guiana AFRICA for and American issues with my home very sad for sure. My Georgia Plummer was great and outstanding service 5 stars for them

For us the value wasn't there. We had an AC claim that we had to pay $125 service fee and $850 in freon. Not to mention we were without AC for 3.5 weeks. We had 3 claim. I ther than Sears, in general you use contractors with the absolutely lowest ratings. If AHS would read the reviews on each contractor on your list you would see they have low rates because of the huge number of complains the contractor recieves regarding AHS. Lastly my last claim did it for me. I established the claim over the phone and told the rep it was for a paddle fan on my back porch and a light on my eve. AHS took my $125 and set me up with a 3.3 rated electrician. 2.5 weeks later the electrician said he was recommending replacement and I would need to buy the fans I wanted and would get a credit and he would come back and install them. Same for the light. I called for an update and your reply told me the electrician notes said the items weren't covered. Originally your rep should not have taken my $125 if thise items aren't covered. And finally, the electrician company emailed me offering to install the fans and lights on my dime. Kind of stincky. Overall I am left with a feeling of ill will and $125 lighter. I told the rep, Richmond, if the $125 were refunded by Monday i would consider keeping the service. No concession was made by AHS. Im done and I will warn everyone I can that the service is not worth the cost or all the fricking hassle.

Request easy to make and companies respond quickly. Two repairs not fully covered and the rules can be confusing. My 11 year old washer has had 2 repairs in a month for same thing and currently not working. This is very difficult now. Laundromats expensive and inconvenient

I am still waiting for the repair to be done. The installer is still waiting for the AHS provided parts. AHS claims that regular and normal changeover parts to complete the repair are "modifications" which is completely ridiculous. They refused to send me a copy of the "modifications" in question. I would not recommend American Home Sheild to anyone. I have their best policy which is "exclusion only" coverage. They don't tell you that ordinary parts will be excluded, but they will definitely do so. I was warned by some people that they will cover minor issues, no problem, which I found to be true, but when tgere was a major repair, they deny most of it. This has proven to be the case. Beware of American Home Shield!!!

We have had the insurance on our home for 13 years. We have had many repairs and replacements and have found the service to be a good value. I do not like their current IVR implementation otherwise a five

The vendor was very professional and a did a thorough job.Home Shield did a great job of contacting the vendor and getting on the job in a timely manner.

. We are often quite busy so it’s such a relief knowing AHS will find the right people for you so you don’t have to stress looking or doing the work yourself.

It takes a week to get a job done that would have been done same day without the insurance red tape. AHS representative a little hard to understand on the phone. But, overall, I'm mostly satisfied with the experience!

I have always been happy with your company. Not this time, my furnace went out and the Fox company whom you sent to my house was trying to scam both your company and me. I called your customer service and they called them and told them that my transducer mother and control board were water damaged. The fox company told me if I worked with them they would not send those pictures of the water damage. I just had a local company look at it it needs a new control panel. Why isn’t your company concerned with the vendors you send out that are trying to scam your customers.

The company you sent miss diagnosed the problem. I called utility department and cleared the pipe. I do not want to use this company. I wasted $100.00 . I do not appreciate wasting money I do not have

Ouick response! Keeping in contact letting me know when to expect service. The technician knew how to fix the garage door. He came a the time the appt was set up .

We love having a reputable company that we can rely on when something goes awry out of nowhere. Sink clogs, appliance repair, electrical problems, call AHS and get fast and professional service.

I have been trying to get my refrigerator fixed since September 24th. The first contractor never showed up. The second contractor showed up on October 2nd and stated a part was needed to get my refrigerator working. I called GM Appliance over several times and left voicemail messages. They do not answer the phones or return calls. I called American Home Shield and they have escalated the issue and refund my $125.00 and someone from escalation support is going to reach out to me and no one has. I need my refrigerator to be fixed. I have been without a refrigerator for a month. I have children who are on medication that needs to be in the refrigerator. This is a huge inconvenience and poor customer. I am considering canceling and going with another company who can better serve.