American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Annette Williams Kerrville, TX

The work always gets done right. The call always comes with in 24 hours from a repair company who specialized and whatever it is you need fixed.They come as soon as they can and are always so polite.

5 years ago

Reply from American Home Shield

Hi Annette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Paula E W Carey-Moore Saint Louis, MO

When our Air Conditioner broke down, we were able to get it replaced with a minor investment. Read the fine print on costs not covered. However, we still saved a significant amount of money.

5 years ago

Reply from American Home Shield

Hi Paula,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Michael D. Poole Newport News, VA

They do what they promise every time. Service requests are handled promptly and online twenty fours a day. The service is provided professionally by approved technicians. American Home Warranty is the best at what they do.

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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john schiavone Alpharetta, GA

Overall they are good but could definitely improve customer service on the call in features. Long, long, long wait times then you get to deal with a scripted foreign representative who is very courteous but unable to handle anything out of the script.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Iowa Hawkeye Iowa City, IA

American Home Shield is at the mercy of the contractors with whom it recruits. In rural or smaller metro areas, where there are fewer competent contractors...well, let's just say minimum expectations are frequently met with disappointment.

5 years ago

Reply from American Home Shield

Hi Iowa,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Jul. 15th, 2020

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Verified Customer

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Linda Stateline, NV

American Home Shields has always been there for us if needed. We refer all of our neighbors to the AHS services as they come in handy from time to time. It's comforting to know that we have this service.

5 years ago

Reply from American Home Shield

Hi Linda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 25th, 2020

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Verified Customer

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Truesdell Miami, FL

My experiences with American Home Shield have been very positive. I especially like their prompt response, the quality of the appliances, and professionalism of the technicians.

5 years ago

Reply from American Home Shield

Hi Truesdell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Amy Miller Arnold, MD

We had excellent service for our dishwasher repair company but awful service with the air conditioner company. We've been trying to get our air conditioner fixed for several weeks now. The first contractor made us wait 2 weeks then canceled for another two weeks so AHS got us another contractor who hasn't gotten back to us yet to schedule an appointment!

5 years ago

Reply from American Home Shield

Hi Amy,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Steve Shaw Orlando, FL

American Shield's from start to finish was easy and fast. We had no problems setting up the appointment for the service. They came out next day snd was done in a day and cleaned up. Thank you

5 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Jeff Richards Tempe, AZ

They always send a repairman out, but the quality of the repair company is always suspect. I had an issue with my heat pump a couple weeks ago and I had to call the same company for the forth time TODAY! I also understand that if it can’t be repaired due to lack of Freon then they will not replace the unit. I will have to pay for it. They will always do what they can to repair before replacing a unit.

5 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Latasha Hargrove Baker, LA

When I got my home warranty, 41 days later my A/C unit went out. Needed a new compressor and Freon. I was asked no question. Paid my deductible and they sent someone out to diagnose the Plm. They fixed it immediately.

5 years ago

Reply from American Home Shield

Hi Latasha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Margrett Patton Rancho Cordova, CA

Received service with no surprise cost. First technician that came did not fix the problem when I called AHS they set up for another company to come out I was happy i was not charged again however was not happy I had to wait another 2 weeks to get my air conditioner fixed

5 years ago

Reply from American Home Shield

Hi Margrett,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Dorothey Las Vegas, NV

When things go well, it’s great. Many problems with LG refrigerators and too many different vendors to fix. That said ,it has been very cost effective And a life saver when AC went out and brilliant help with water heater.

5 years ago

Reply from American Home Shield

Hi Dorothey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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Andrew Gentry, AR

Overall, they are great to work with. When I have to call in, it's usually difficult to understand the other person I'm speaking with, yet they are usually polite. I do wish that they would select companies closer to my residence though.

5 years ago

Reply from American Home Shield

Hi Andrew,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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roberto d santana Houston, TX

They're fast and reliable! Every time we have an issue that is covered by our policy all we need to do is call or get online and the problem is resolved within a short time. I'm very happy I have American Home Shield.

5 years ago

Reply from American Home Shield

Hi Roberto,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Tom Vranish

Our most recent experience with AHS has been an unmitigated disaster. We originally reported a problem with our AC not cooling on 16 May. A technician responded promptly and serviced with Freon but did no further investigation. The AC again failed to perform at the next hot spell and we reported it on 25 May. The technician responded on 26 May and determined the air handler needed to be replaced. This is where things get squirrly. The service company said they submitted their report to AHS approvals Dept on 26 May. AHS customer service says it wasn’t received until 29 May. I know the web site and work order said approval in process of words to that effect on 27 May. The parts were finally ordered on 1 June with an estimated 5-7 day shipping time. On 9 Jun I called the contractor and left several voice mails. I also called AHS and after waiting on hold for nearly an hour got a customer service representative who was about as helpful as a rock. She was very friendly but all she could tell me was that the estimated delivery date at the service company was Monday 8 June. She said she had no way of knowing if the parts had arrived or where they were. I asked for the name of the shipping company and/or a tracking or PRO number. She said she couldn’t access that information but the service company had it all. It is now the evening of June 9. We have been limping along with a barely working AC afraid to cook indoors of food laundry for fear of adding heat in the house since May 25th and I can’t get a straight answer from AHS of their selected repair source as to when the problem will be fixed. Oh yea, in the call to AHS customer service today I was suddenly informed that herd were $800 in “hidden charges” that I would be responsible for. Needless to say I am disgusted with the whole operation. We have recommended AHS to several friends and relatives because our previous experiences have been trouble free. Whatever has happened within the company or the service center servicing our part of Virginia is truly disgusting.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Tom,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 22nd, 2020

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Verified Customer

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Clayton Petrosky Danbury, TX

Prohibitive cost. On a fixed income, it's very hard to make ends meet. I have to have a home warranty because I can't afford a new appliance. But the cost per month is the same as paying for new appliances by the month. Only...you are not going to find a place (with a fixed income) that will finance your purchase. So in stuck.

5 years ago

Reply from American Home Shield

Hi Clayton,
Your feedback is greatly appreciated at American Home Shield!

Jun. 12th, 2020

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Verified Customer

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Carolyn L Robinson Corona, CA

Unless you have time the wait time to ininiate a service call, then you have to do online... wait time ridiculous. Understand the wait time because of Covid-19 but you know that so why not put extra representatives on during this time?

5 years ago

Reply from American Home Shield

Good evening Carolyn,
Thank you for your feedback regarding the hold time during the pandemic.

Jun. 5th, 2020

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Verified Customer

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Traci Los Banos, CA

Prompt service. Saves me money in the long run. Used service several times throughout Last 3 years. Before that we had to pay thousands out of pocket. Worth having Home Shield.

5 years ago

Reply from American Home Shield

Good morning Traci,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2020

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Verified Customer

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KJ Chaska, MN

It was a good experience overall. I wasn't the biggest fan of the automated system but the service I received from the man they sent was amazing. He knew his stuff, he was kind, and professional.

5 years ago

Reply from American Home Shield

Hi KJ,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2020

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Verified Customer

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Sheila Robinson Harrah, OK

professional, thorough, attentive. My issues were addressed, although going through the process was a bit daunting on a major issue, AHS came through. I will always have AHS. It's a great comfort and value for the money.

5 years ago

Reply from American Home Shield

Hi Sheila,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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Verified Customer

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Sandra Mansfield, TX

Excellent customer service always! Any time I have a problem, I submit my request online, and the technicians are assigned quickly. I have never had problems with coverage in the 9 years I’ve had American Home Shield.

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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Verified Customer

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Michael Seguin, TX

ease of requesting a service repair. The contractor they sent to my home was very professional, friendly and on time. He did this as an emergency repair and I was grateful he was able to squeeze me in last minute

5 years ago

Reply from American Home Shield

Hi Micheal,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2020

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Verified Customer

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WALTER Litchfield Park, AZ

Excellent service. The contractors that do service with the company are reliable and knowledgeable. I had several issues during the shelter at home order and everything went smoothly.

5 years ago

Reply from American Home Shield

Hi Walter,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 3rd, 2020

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Verified Customer

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Jerry Tidd Grand Island, NY

I'm generally pleased with American home shield, and that's why I've stayed with them for years. But in this most recent incident, I found their service lacking. I've been waiting over 2 weeks for them to send out a contractor to do the drywall repairs for the plumbing work that was on the initial trouble ticket. I've had to call them over five times, and now I have to resort to going to social media to get their attention. There should be no reason why a customer has to call more than once to get the entire issue resolved. It saves your staff time, and stays your customers aggravation.

5 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to speak with you and reach a resolution for the drywall.

Jun. 7th, 2020

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Verified Customer

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Angela

Was super easy to submit my request, HVAC company called me the next day to schedule the work just like they said. Repair company showed up promptly, gentleman was very courteous and thoroughly explained everything.

5 years ago

Reply from American Home Shield

Hi Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Bob W

We started having an problem with our refrigerator after having AHS for only a few months. We requested service and repair process went quickly and without a glitch from start to finish.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Michelle Scarborough

For what I pay per month, I would expect a company coming to my home for a service call to be one that I would recognize. I have had people show up for a service call in their own cars or trucks unmarked. I have told them before when I called for service please don't send me anyone working out of their car with no company markings on the vehicles. I think they are contracting with the lowest bidder.

5 years ago

Reply from American Home Shield

Hi Michelle,
Your feedback is appreciated to help us improve our service.

May. 26th, 2020

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Verified Customer

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Mike

For Arizona, AHS does not work very fast when it comes to AC repairs. They aren't based in AZ and so we are treated as if we can simply go 4-6 days without AC when it breaks down. That doesn't work well when its 117 degrees outside. Also, my second year contract jumped 13.50 per month without an explanation, simply here's your new monthly fee and you can cancel at any time. Thanks a lot AHS.

5 years ago

Reply from American Home Shield

Hi Mike,
Thank you for your feedback. I would be glad to speak with you if you are experiencing a current issue.

May. 23rd, 2020

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Verified Customer

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Carol Stone

They were polite and helpful on the problem and set up a repairman and not charge the second time at no charge to me. The first repairman did not fix the problemphone to resolve the problem

5 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Walter C Stewart III

Standing by their word and dedication. The response time was within 24 hours. I want lie. I have heard a lot of horror stories about home warranty companies. I am convinced I have the right one and I have no regrets!

5 years ago

Reply from American Home Shield

Hi Walter,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Shirley Plunk

They have good coverage & great company’s to make the repairs. They’re fast to respond to your requests & the company’s doing the repairs are fast to respond with an appointment.

5 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 19th, 2020

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Verified Customer

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Janice Tucker

The system is easy to use; the work is always with professionals and efficient; and I like the terms of the contract. I have been with them for many years, and I have never been disappointed.

5 years ago

Reply from American Home Shield

Good morning Janice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Michael Severi

I've had a few other home warranty companies over the years. This was my first time using AHS, and other than an extremely long time on hold on the phone, the process was smooth and I have no complaints.

5 years ago

Reply from American Home Shield

Hi Michael,
It's great to hear that you have had a five-star experience with American Home Shield! We hope you continue to enjoy the service we provide!

May. 20th, 2020

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Verified Customer

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Maria

So easy to use website to request service and good value for services provided. I had submitted a request at 5:20 pm (after business hours) and had the appointment and repair done in less than 24 hours.

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Jennifer

At this time of Covid19 technicians to is tall the microwave came without mask or gloves. This happened on two diferente visits. I did not felt dafe when they came over. It was a risk for my family with all this crisis happen right now. Also I was charged 2 times for the $75 fee when I was told I was going to be charged only one time $75

5 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for providing AHS with feedback about your experience. I would be glad to speak with you about the service fee charge.

May. 26th, 2020

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Verified Customer

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Lee Sarvis

Because I have never had a problem with home shield not standing by their word. They're an outstanding home warranty company. I would recommend them to anyone. Thanks Home Shield!

5 years ago

Reply from American Home Shield

Good morning Lee,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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Terry

I had a hot water heater put in ..they should of payed for everything that has to do with the hot water heater getting it up and going ..hooking up cold and hot water side and relief valve..I had to pay a lot of money after work was done ..not right

5 years ago

Reply from American Home Shield

Hi Terry,
Thank you for letting us know know about this. Your feedback helps us get better.

May. 26th, 2020

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Verified Customer

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Unsatisfied customer due to $150 increase from last year and other companies cover total refrigerant

I will refer you to people that can afford your new high premiums. I've Always have had excellent, fast service. unfortunately,you have forced me to discontinue my coverage with AHS , I cannot afford your policy increase of $150 higher than last years policy of which I made no claims.Sorry to loose you , but I cannot afford you anymore. I have found another company with service calls of $75 with refrigerant totally covered and all other items matched the same as AHS. Sorry, this was your choice .

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about the policy increase that you recently experienced. I would be glad to speak with you about the repairs.

May. 26th, 2020

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Verified Customer

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Timothy Zuppinger Inverness, FL

Dependability, great response to our concerns, great value, it also gives my wife and myself piece of mind to know if anything breaks , AHS will be there to repair or replace the effective item!

5 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide to your family!

May. 8th, 2020

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Verified Customer

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Juliana Ramos Jacksonville, FL

I was able to change my contract to better suit my needs. Fortunately it was in the time period of my renewal but was not cancelled. I recommend that something be sent to clients annually to give them the option to assess their current contract to upgrade or even change to meet their needs.

5 years ago

Reply from American Home Shield

Hi Juliana,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield!

May. 8th, 2020

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Verified Customer

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Charles Chelsea, AL

The technician was excellent. He mentioned the cure for the problem on the first attempt to fix the microwave; however, he was just brain storming and it was a long shot to be true. He was an impressive person!

5 years ago

Reply from American Home Shield

Hi Charles,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 6th, 2020

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Verified Customer

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david pacheco Pasadena, CA

coverage and service are excellent!! they respond quickly, send someone out, and replace broken parts. the preventative services are not very good, but if something breaks they will fix it.

5 years ago

Reply from American Home Shield

Hi David,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the contractors and service we provide!

Apr. 27th, 2020

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Verified Customer

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Kirby Yap Voorhees, NJ

good response. like that every step of the way are communicated in email and text. My claims are taken care of right away and the contractor that did the repair did a good job and went above and beyond!

5 years ago

Reply from American Home Shield

Hi Kirby,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

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Verified Customer

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F. Vivelo

AHS makes it difficult to have person-to-person telephone interaction. AHS prefers customers request service online, which limits the information shared to pre-programmed responses and allows no choice in assigning the service contractor.

5 years ago

Reply from American Home Shield

Hi F. Vivelo,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

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Verified Customer

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Walter Richardson

Professional and rapid response. The assigned service company, Busy Bee Appliance, was oustanding. Arrive ahead of schedule and diagnosed issue with dryer and solved the issue in 20 minutes!! Awesome!!

5 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

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Verified Customer

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Carol S.

When I sent a request for service it was promptly addressed. The service company was a great representation of the warranty company as I have dealt with other warranty companies over the years.

5 years ago

Reply from American Home Shield

Good morning Carol,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

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Verified Customer

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Phillips

Techs are great and very Efficient doing their job. Not happy with the company though because I decided to raise my deductible from $75 to 100 I didn't feel the need to discuss it with me poor judgment on the company's part especially with your faith for customers

5 years ago

Reply from American Home Shield

Hi Phillips,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Verified Customer

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Gail

Prompt response to service request. Selected service companies did a great job. Professional and timely service. AHS stayed responded promptly and provided courteous service.

5 years ago

Reply from American Home Shield

Hi Gail,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 6th, 2020

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Verified Customer

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Carol Rutherford

They have taken very good care of me. They were prompt and courteous in scheduling my repairs. Appliance Purchasing Dept. was excellent to work with in getting a new dryer installed. Thank you so much!

6 years ago

Reply from American Home Shield

Good afternoon Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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