American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Jeffrey Moffat

They get contractors for your problem out BUT I dont think they do well with following up with that contractor regarding the degree of satisfaction between the homeowner and the contractor. I also think some of the wording in the fine print of the ahs agreement needs to be worded differently, it's misleading. I've lived in my house 12yrs I've had AHS coverage since day 1. I've paid every month and also paid the service calls, but yet I still have the same problems. I chose to have coverage because the way I understood it was that if ahs had to be contacted 3-5 times over the same issue, that issue would be resolved by 1 a cash out settlement for me to replace the issue or #2 for ahs to remedy the issue by providing a new system. 12 yrs of service calls and ahs annual premiums I myself could have used that money and bought myself a brand new system. I'll be discontinuing my contract with ahs after my latest problem is resolved on the same system.

5 years ago

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Verified Customer

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Sherri Newby

I have been with this company for years now and they have never let me down. I tell everyone I know about how valuable it is to have American Home Shield, especially if you are one that value our home and everything in it.

5 years ago

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Verified Customer

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Ms. W.

My ratings comes from the politeness and care that you get on a call. It did not take anytime to get an appointment for a Tech to come out to my home to access my appliance. This is real professional Service.

5 years ago

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Verified Customer

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Amy Avalon

So far, so good, although I have only been in my new home a month. Long hold times on the phone, but you can schedule online. Unfortunately, my gas fireplace wasn't covered - it isn't working and so that is a big disappointment. They are generally friendly on the phone. Response times from the professionals they hire are very good, and the issues have been resolved quickly. I am glad I purchased the warranty!

5 years ago

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Verified Customer

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Jennifer

Everyone has been very helpful and super nice when we have had a claim. The only reason they are not 5 stars is due to the wait time on the phone. I understand that they are busy but so are we. Six hours waiting on the phone in one day is way too much. Maybe a call back system would be better.

5 years ago

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Verified Customer

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Warren Moore

AHS has always reacted quickly to our service requests. The technicians they provided have been well prepared and very knowledgeable and have solved our problems quickly and professionally.

5 years ago

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Verified Customer

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Michelle Schultz

I called with a leaking dishwasher. They sent out very knowledgeable technician. I'm getting a new dishwasher. It was fast and painless. So glad I have this extra protection. I'm a single mom. Money is tight. Well worth it.

5 years ago

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Verified Customer

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Joseph Orton

I have been with them for about (3) years.. always quick to respond, always get to evaluate the vendors. If a vendor does not provide excellent service.. they replace them for free.

5 years ago

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Verified Customer

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Lana Barr-Sanders

They have replaced appliances when needed and fixed some as good as new! Good quality repair people who are safe wearing masks shoe covers and gloves. I am very happy with this service!

5 years ago

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Verified Customer

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Mary Jane Maness

Customer service is very good, contractors are professional, they don't cover all expenses like is represented in their ad but they do cut the total cost of repair down, the coverage is pricey. We have used our warranty twice and we are ahead of the annual cost compared to cost of repairs

5 years ago

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Verified Customer

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Patricia Steen

I have had several things in my house repaired or replaced and I feel American Home Shield is a very good company to work with and looks to repair your device or appliance as appropriately.

5 years ago

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Verified Customer

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Anne Mullen-Smith

The workers are all great and know their product. I would like a call so I can explains my real complaint about one of the main problems which I am not happy with and looking to leave your company.

5 years ago

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Verified Customer

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anthony mclean

never a hassle.i like the contractors having to answer to someone else besides me to get things done..Alot of times when you call a contractor they just do not want to finish things.

5 years ago

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Verified Customer

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Nancy W

For 25 years, AHS has given me a feeling of security knowing that with a phone call or online contact a technician, approved by the company, will come to my home and solve the current problem. This is an excellent option for homeowners that are NOT 'fix it' people.

5 years ago

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Verified Customer

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Toni Washington

First time I used them the service was great. Submitted a claim on Saturday morning. Company called with an appt for that day, unfortunately I wasnâ€™t home came out Monday fixed my dryer.

5 years ago

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Verified Customer

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VERA SCHOLL

Replacing my broken kitchen sink faucet was an ordeal and did not cover the required removal of the broken faucet from the marble kitchen sink surface. I believe that is a humongous short-coming of your alleged complete service. It cost me an addition $160 and your alleged "great coverage" for this particular job was horribly disappointing. How can you claim to replace a broken kitchen faucet when your repair person is NOT ALLOWED TO REMOVE THE FAUCET as part of the job? HORRIBLE EXPERIENCE! EXTREMELY DISAPPOINTED WITH YOUR COVERAGE FOR THIS JOB!

5 years ago

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Verified Customer

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Ken Taitingfong

The companies that are dispatched are wonderful. I can request service online and pay my service fee, the service provider contacts me to set up an appointment. It's that easy.

5 years ago Edited September 14, 2021

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Verified Customer

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Maddie

Quick response. They called us right away once I submitted my request. Quick resolution. The guy showed up, found the problem and had what he needed to fix it, getting us back in business.

5 years ago Edited September 14, 2021

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Verified Customer

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Roberto Lopez

I have had to have 4 different home appliance repairs in the last year. In each case, the repair company responded directly to me within 24 hours and was quick and professional in making the repairs.

5 years ago Edited January 10, 2024

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Verified Customer

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Catherine Stevens

My AC went out on a Saturday and I could not reach the company with which I have a maintenance agreement. I wish I could have chosen them to come out. However, the company AHS Contacted my house within a few hours and get my AC back up and running immediately.

5 years ago

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Verified Customer

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John Over

I called, set up appointment and the came on time, fixed my garage door opener. Simply the easiest process and results of any warrante company I've ever used. I was very pleased!

5 years ago

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Verified Customer

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Linda H. Ramirez

I just purchased coverage with them and I have had one appliance break down. Someone was sent to repair but a part had to be ordered and the job is still not done. The 15th of September is the date for the repair to be done. The one complaint I have is that getting someone to answer when you call AHS is absolutely frustrating. I was told that my wait time would be 1 1/2 to 2 hours.

5 years ago

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Verified Customer

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Lisa Lewey-shields Lisa's Daycare

They have always assisted me and have work with me on my claims and the companies they have sent out to repair have been top notch. Only have things that are not covered in the plans.

5 years ago

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Verified Customer

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Danny Snyder Colorado Springs, CO

We have been with only American Home Shield and it has been for many years. In the beginning getting a service call was a bit lengthy but that aspect really improved to being very fast as can be.

5 years ago

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Verified Customer

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Ana El Paso, TX

Always need to pay out of pocket on top of the $100 fee. Phone answering take hours!!! I mean more than two hours, then they transfer me to another department, with waiting time of another 2 hours. 4 hours total in the phone to find out details of the replacement.

5 years ago

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Verified Customer

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Tina S. Greenville, TX

Service requests are handled quickly. If they are able issues are handled the same day of request or the following day. Every technician sent to my home has been courteous and knowledgeable regarding the problem.

5 years ago

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Verified Customer

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stephen stucker Inman, SC

Usually Good. Have had no-shows, no call before arrival, no answer to written complaints. Service has improved over the last couple of years. They seem to have trouble keeping their site up to date, especially service history.

5 years ago

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Verified Customer

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Kathleen Tipton Tulsa, OK

Wait time on phone is insanely long. I have had been hung up on twice once the customer service rep calls back and or being on hold for an hour. I have had two different service people out to look at the refrigerator. The second servicer charged the refrigerator and it has not held charge. I have been trying to contact AHW to let them know that the service request has not been completed and tickets keep closing on this issue. I have even gone to your web site and it is not helpful or user friendly for a service e call that has not been completed.

5 years ago

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Verified Customer

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Creig Tillotson. Foley, AL

Very Satisfied with AHS ever time I have contacted they they have responded instantly. Can't ask for better than that, and the company's they have doing the repair work are also very professional.

5 years ago

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Verified Customer

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Ray Prosek Snellville, GA

I want to talk to them about this job. When working with American Home Shield on other other jobs as the stove, refrigerator, dish washer etc everything works like it supposed to do but everytime or the 4 time companies were call for HVAC issues Home Shield seems to forget who there customer is. I'm going to elaborate more on how these companies are making up modification charges and freon amounts to collect large installation dollars.

5 years ago

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Verified Customer

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Frank Rausa Rockford, IL

Their automated system is very functional and does not lead you down the path of pushing numerals without any results. They are quick to schedule a vendor to resolve your problem.

5 years ago

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Verified Customer

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Mary Ann Shaw Millbury, MA

i have bought the Home Warranties for most of my clients and personal for many years, and they have been one of the best companies, professional, and fast responding to home issues...

5 years ago

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Verified Customer

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Pam skaltsas Valparaiso, IN

The repair people came out promptly and were very good but I wasn't aware that with my warranty I still had to pay for so much! I paid the $100 deductible, the $60 for parts and then another 500 for more work and parts- I guess I wasn't aware of the costs of everything-

5 years ago

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Verified Customer

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Rocky Walters Cedar Park, TX

Air Conditioner went out. AHS charged me $100 to have a repairman come out and and my compressor was bad. I was told I would have to pay an additional $900 as AHS does not cover the replacement of Freon or the caps. At this point I decided to purchase a new unit and it cost me over $7,000. AHS covered only $700. I was disappointed since I was already out $69 every month plus $100 for service call. So that is like I got $531 actually towards the cost of the new A/C unit. I just felt like the price for parts and labor on the compressor was more than i was given. So they maybe good on other appliances, this particular situation I was not happy with.

5 years ago

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Verified Customer

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S romo Van Nuys, CA

I love having the insurance but i hope the rate is gonna go up. I've used it once & a couple of months later the rate went from 42 to 58 dollars & this is the time of the covid.

5 years ago

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Verified Customer

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Aubrey Stephenson Goshen, KY

Prompt response when a problem comes up. Our kitchen sink was blocked and we called when we couldn't resolve ourselves. The AHS plumber was there to fix it within 2-hours. Sink was working again quickly.

5 years ago

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Verified Customer

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Comel Tiller San Antonio, TX

They are very professional and respond to service requests within one day. When I have had an issue with a contractor they are quick to get involved to bring resolution to the problem.

5 years ago

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Verified Customer

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Brian Turner Lumberton, TX

They don't put anything you have as a priority. We were without a working dryer for almost two months before I said screw it and bought a new one myself because they won't just replace it. They try every single part. Some of the contractors they use suck. They are not educated. I had a water heater element go bad and the guy didn't even order the right part. I finally got fed up and paid out of pocket for a plumbing company to come fix it. It took the company I called 3 hours when AHS hires a company that didn't even come out for a week. AHS just recently did an actual good job and sent someone out with some intelligence to fix my washer. Took a day. Maybe cause I posted so many bad reviews they are starting to get their act together. Their customer service is a joke. You call them and none of their employees know how to help you. It's like your talking to someone on their first day every time you call.

5 years ago

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Verified Customer

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Charlotte Russo

AHS has been with me since my first home purchase. Some later home purchases provided me with a different provider, which always ended bad. I always switch to AHS. Now, I ask the seller to purchase AHS specifically.

5 years ago Edited January 10, 2024

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Verified Customer

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Lynn Taylor Williamston, NC

We've paid for 3 services from our "Systems Plan" and we've received a 5 star experience for our HVAC repair. We're waiting for an electric company to return our calls over 3 weeks, and we're working on the plumbing issues currently and have not resolved yet.

5 years ago

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Verified Customer

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Jannie Columbia, MD

I had work done in the past and I was very pleased. But at this time I am very pleased with the people and service . Waiting for two-three hours to speak to a representiive was hare but once u reach a person I was very please

5 years ago

Reply from American Home Shield

Hi Jannie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 20th, 2020

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Verified Customer

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Brinda Nair Plano, TX

I wanted to place service request to repair 2 ceiling fans in my house. I was told by the contractor that I had to call AHS to include additional fans. I called AHS and was put on hold for almost 2 hours just to let AHS know that I had an additional fan also to be added to the service call. The rep took care of this however it is frustrating to have to wait for that long just to talk to a rep for such a small thing.

5 years ago

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Verified Customer

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Eileen Neiman Tucson, AZ

Because Shashona especiallyHelped me when I had a terrible time with my air conditioner and got the ball rolling with the contractor. My house was 100° and I really needed help

5 years ago

Reply from American Home Shield

Hi Eileen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Verified Customer

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Judith Shepard Desert Hot Springs, CA

Efficient. pleasant. Successful, and honest about the work that needed to be done. So very pleased and impressed with AHS..It was recommended by a friend! Iwill recommend as wellil

5 years ago

Reply from American Home Shield

Hi Judith, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Verified Customer

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RaiLynn San Angelo, TX

So far the service has been timely. I did not appreciate the woman on the phone that barely spoke English because it made the conversation VERY long. Or that the hold time was over an hour 4 times but I got to leave a message and got a call in 20 minutes?!

5 years ago

Reply from American Home Shield

Hi Railynn, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm.

Aug. 13th, 2020

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Verified Customer

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Pam Norris Mesa, AZ

Most of the companies that they have doing your repairs have owners/managers that are not professional in the way they conduct business. They don't call back, employees don't show up when they are supposed to and they don't even call to let you know that they are not coming or are late. You have to stay on hold for days to get a rep. from AHS. Don't even try!!!

5 years ago

Reply from American Home Shield

Hello Pam, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.

Aug. 13th, 2020

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Verified Customer

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Kelly Phoenix, AZ

I have only had 1 issue with them and covering a repair. It had to do with a slab leak. It didn't do enough damage to get them to pay for the complete plumbing issue.... leak happened 3 weeks later..... and they again only wanted to patch. So we ended up paying a lot of money out. But every other time it's been great!

5 years ago

Reply from American Home Shield

Hi Kelly, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 12th, 2020

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Verified Customer

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Lamont Taylor Las Vegas, NV

Great service, On time, customer service was helpful with all the questions I had to ask. The service department was on time and repaired the issue I had with no issues afterwards.

5 years ago

Reply from American Home Shield

Hi Lamont, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Whitney Newport Lake Worth, FL

Helpful. Sometimes the customer service rep isn't the friendliest. We were recommended a company for our AC because it went out and it was a 5 day wait in the middle of a FL summer. I wish they would check how busy a company is first. I called them back and they found a different company to come the same day. But we lost a whole day trying to coordinate.

5 years ago

Reply from American Home Shield

Hello Whitney, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Verified Customer

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Brenda Snipes Abingdon, MD

The wait time to talk to someone when getting a replacement appliance is way too long. I spent over 4 hours one day and then another 4 hours to let them know I would take the appliance offered. The women I spoke to were very nice and knowledgeable. No problem with the reps, just the wait times were ridiculous. I have a job too and for me to be on hold that or anybody something needs to be done there.

5 years ago

Reply from American Home Shield

Hi Brenda, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together.

Aug. 4th, 2020

American Home Shield Reviews