American Home Shield: Read 34,902 User Reviews From Real Homeowners

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J. Burgess Suffolk, VA

Customer service needs a lot of improvement. They don't call you. My experience shows that I have to do all the follow-up calling. No one reaches out to keep you abreast as to developments with your service call. When I call, the customer service rep wants to apologize. Well, apologizing isn't good customer service. Being proactive with effective communication is far better than a weak apology that doesn't change or improve the problematic situation. No discounts are offered, but delays mount. I've been dealing with getting the same problem resolved for over four months.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Aziz K Lawrenceville, GA

They do what the promise to do, I do not have to worry about anything! I have used them 2x this past year, and the communication, turnaround time, and quality of work has been amazing!

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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G. Henderson Winchester, VA

When I call, they are quick with giving me the name and number of the company that will be servicing a particular appliance. I have been pleased with the service companies that they have on their list.

5 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are glad to hear you were satisfied with the vendors we sent out.

Mar. 29th, 2021

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Verified Customer

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KIM H. WILLIAMS Belding, MI

The claim initiation process could be streamlined. Finding an available vendor can be a lengthy process. (I recently filed a claim for a leaking water heater and from the time of the initial call until the water heater was replaced was 8 days) I don't know why I have to pay $100 up front before a vendor can even be located

5 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Meghan Bernier La Plata, MD

Excellent customer service. Good problem resolution in a timely manner. However, maybe a better process when picking contractors. Having to pay 75.00 more than once for the same call due to an error not in my control wasn’t fun.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Tamika North Las Vegas, NV

The few times that we have used AHS. They have provided prompt courteous service. We have not waited longer than 24 hours to have a representative contact us and have a technician at our door.

5 years ago

Reply from American Home Shield

Hi Tamika,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Nita Oklahoma City, OK

Easy and efficient to use. The services that I have used have been very professional and easy to understand. They have have scheduled all appointments within 24 hours and I have never paid more than the service call.

5 years ago

Reply from American Home Shield

Hi Nita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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P. Childs Lexington, MS

It was an okay process to get service. American Home Shield should have it to where you don't have to pay 100.00 until they actually come to the house to do the service. Because the guy didn't even call me I had to call him and he couldn't find my info.

5 years ago

Reply from American Home Shield

Thanks for sharing. We apologize is there was a delay with your appointment. The service fee is due any time the request is entered regardless of the appointment date. If there is an issue where the appointment was never set or met, please follow up with us for a refund.

Apr. 5th, 2021

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Verified Customer

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Joshua Foster Citrus Heights, CA

We use American Home shield for our house here is what I like they never give us the run around if something breaks I submit a claim they take my 100$ and it’s fixed within a few days . I don’t have any dislikes

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joshua,
I am glad to hear about the speedy repairs and hour turn around time.

Mar. 31st, 2021

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Verified Customer

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Pete Buford, GA

I have had all my issues resolved in a timely manner. Important for me has been to get qualified service without spending hours browsing web reviews. AHS has been working very well for me.

5 years ago

Reply from American Home Shield

Hi Pete,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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Kimberly Brickers Cleveland, OH

my first service concern with ahs was with my washer and dryer service request began in November2020 parts orderedand came back after parts arrived still partially fixed more parts ordered return and install ordered parts to dryer its running but still stalling when turned on cant get dryer to work so order more parts cant locate parts call ahs and they say looking for parts cant find after weeks of calling ahs now says parts on back order will be available March2021 so now its March 2021 and there are still no parts not understanding why i have gotten the run around and my washer and dryer have not been replaced i have used ahs for plumbing and electrical work but do to this experience it takes away for my over all opinion of ahs as for now i have a very poor and untrustworthy opinion on this home warranty service two thumbs down

5 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for bringing this ongoing issue with the dryer to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Apr. 1st, 2021

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Verified Customer

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Josh H Spokane, WA

They always quickly respond to my homes needs weather my A/C not blowing cold air to my hot water heater leaking water everywhere there quick to get service technician to fix my home break downs .

5 years ago

Reply from American Home Shield

Hi Josh,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your AC home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Henry Cram Long Branch, NJ

I’ve had three instances where I used this service. The local service provider assigned was excellent. All three repairs were resolved to my satisfaction, in a timely fashion and in accordance with my contract.

5 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Joseph Lynch San Antonio, TX

If appliance needs to be replaced, it is difficult to get in touch with the department to begin process. It can also take 4 to 6 weeks to get appliance. The replacement amount given is on the low end for the appliances I have replaced but it is better than nothoing.

5 years ago

Reply from American Home Shield

We apologize that you had difficulty reaching us and a delay in getting your appliance. With all that has went on within the last year, there was a strain on us getting shipment in a timely fashion. We appreciate your patience.

Mar. 19th, 2021

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Verified Customer

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Pete W Fredericksburg, VA

Good value for the money. We've needed to use them a few times in the past and the cost is worth the piece of mind. We had one expensive repair that recouped the annual cost easily.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Monika Zuccaro California City, CA

Love American Home Shield 💕 they are very professional, send their technicians timely. Rates are very reasonable considering everything they cover. Am very pleased with them.

5 years ago

Reply from American Home Shield

Thanks for letting us know we reached your expectations and please let us know if you need us in the future.

Mar. 19th, 2021

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Verified Customer

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Jaime Beltran Salinas, CA

I’m a new homeowner, and I got the home warranty as a gift. This is the gift that has kept our house going as far as replacing appliances replacing fans and have a great service.

5 years ago

Reply from American Home Shield

Hi Jaime,
I hate to hear about your most recent experience to have the appliances repaired. I hope you continue to enjoy!

Mar. 11th, 2021

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Verified Customer

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Frank Barreca Saint Augustine, FL

This was included with a recent home purchase. We used them when the AC failed. They provided am excellent company to do the replacement and the total out of pocket was reasonably priced

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Frank, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Richard Price Grayson, GA

The times that I've had to call about my ac unit, garbage disposal or electrical issue they've always come through with skilled technicians and quick, thorough resolution. Definitely worth the cost.

5 years ago

Reply from American Home Shield

Hi Richard,
We are pleased to hear about your overall experience and the technicians that have serviced your home.

Mar. 17th, 2021

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Verified Customer

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Chas Len Louisville, KY

Because the door on my microwave did not have a replacement part the service person checked and said that they would have to replace the microwave because there was no repair. American Home Shield asked if the door would still close . The service person said yes however the bushings were worn out. AHS said that they would have to get a second oponion

5 years ago

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Verified Customer

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Sheila Martin Garland, TX

After being a client since 2007, this year our coverage of home appliances was inadvertently discontinued. Supposedly, that is a change that only I (as the contract holder) can make. I called for service on our washing machine, only to be told that we did not have that included in our coverage! I attempted to talk with one supervisor after another with promises that they would check in to it and call me back...I've never heard back from anyone!! The issue has never been resolved! That is extremely poor customer service, but they were certainly happy to collect my annual payment! This experience has definitely left a bad taste in our mouths.

5 years ago

Reply from American Home Shield

Hi Sheila,
l hate to hear about your most recent experience to have the washer machine repaired. I would be glad to speak with you and get the issues resolved!

Mar. 15th, 2021

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Verified Customer

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Aminna Berndt Lathrop, CA

Everything was great except the response time of getting somebody out here to look at my refrigerator. It took three weeks to get somebody out here and another two weeks to get them back out to actually fix it. The company that came out was very professional and prompt.

5 years ago

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Verified Customer

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Clayton Savage, MN

American Home Shield is easy to contact and quick to help but sometimes their list of what they won't cover is frustrating. Most of our repairs were fixed quickly and the cost is covered but a few times they wouldn't cover some common parts.

5 years ago

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Verified Customer

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John Hampton, VA

I had a terrible time spending literally hours fighting for a claim to be honored. We had a leak under our home that the warranty company sent 3 separate plumbers out for. None of the 3 were equipped to do the job. I had to hire a 4th plumber and came out of pocket $11,300 for a slab leak. I notified the warranty company every step of the way however they refused to pay anything. Even though the contract clearly stated they would pay an aggregate amount of no more than $500 for a slab leak. I was even told by one of the reps that it wouldn't be covered because my home owners warranty should cover it. Long story short eventually after much frustration they agreed to pay $425.

5 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent American Home Shield experience and the slab leak repair that was not covered. I would be glad to speak with you about your experience.

Mar. 8th, 2021

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Verified Customer

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Janice F Oviedo, FL

Toilet repair covered, sewer repair inside house covered, but toilet flange cost me $300 above my service fee if $75. Told flange repair not covered??? Nowhere in my contract does it say that. This happened in both my bathrooms.

5 years ago

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Verified Customer

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Nishan Las Vegas, NV

Fast friendly service, I called to have my dishwasher fix and they had someone out two days later and he fixed it on the first visit!! The tech was professional and knowledgeable of the unit.

5 years ago

Reply from American Home Shield

Hi Nishan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 25th, 2021

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Verified Customer

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Prefer not to state. Salinas, CA

I‚Äôm torn here because, on the one hand they did replace important items for me so that was amazing. On the other hand, I went without heat for 30 days in the winter. It wasn‚Äôt entirely their fault, since at that point a third party contractor is in control, but there is something very wrong with their system to force me to go without heat for 30 days. Nobody cared.

5 years ago

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Verified Customer

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Amanda Boucher Jacksonville, FL

Fast and efficient amazing service! Anytime I needed something I could easily go online and put in the request and within minutes I had a service repair person contacting me and setting up appointment right away!

5 years ago

Reply from American Home Shield

Hi Amanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 25th, 2021

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Verified Customer

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Carmen Ziegler Van Nuys, CA

I have had American Home Shield more than 20 years, their choice of contractors is outstanding. Never had aproblem. Every operator I had from American HomeShield was an expert in his field anddida perfect job.

5 years ago

Reply from American Home Shield

Hi Carmen,
It is always a pleasure to hear about our long time customers and 20 plus years is one to celebrate! We hope you continue to enjoy AHS and the service we provide!

Feb. 26th, 2021

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Verified Customer

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Thomas Grant Nehm Fort Worth, TX

Have a hard time dealing with computer generated answering. Have had good people here to service and you are not talking to a person so you end up with someone else. Don't like that. Remember is used to be a person you talked to.

5 years ago

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Verified Customer

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Krista L Portland, OR

AHS has really been an amazing company‚Äîthey are very helpful, prompt and have great contractors available. I have only good things to say about them and totally recommend them to anyone who has a house to take care of.

5 years ago

Reply from American Home Shield

Hi Krista,
We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Charlie Hendricks Winchester, KY

Very quick to setup consultants and address the problem. I‚Äôm in the middle of getting new double oven Very happy even in this time covid. Getting oven very quickly compared to box stores

5 years ago

Reply from American Home Shield

Thanks for the awesome review, Charlie! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Mar. 3rd, 2021

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Verified Customer

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Rose Medina, OH

Assigned a company that provided me with the service I needed to fix my problem quickly and professionally and in a timely manner. Would recommend HSA because it provided me with the services I needed.

5 years ago

Reply from American Home Shield

Hi Rose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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Manuel Bastrop, TX

Because they don‚Äôt follow their policy I have been having problems with my garbage disposal and I think I have had issue about 3 times every time they send someone to fix it they say that the problem has been solved. Problem continue and I called for service request plumber said garbage disposal is old but American Home Shield won‚Äôt authorize a replacement until it breaks and doesn‚Äôt work any more.

5 years ago

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Verified Customer

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Dave Livermore, CA

I was not happy when there was an Emergency flood water in my master bathroom. Called them 3 times to find a plumber ASAP. Coz the 1st olbet they called they hang up the phone on me. The second call they will come to fix after 3 days. I insist they need to find a plumber for us. They send a company Cal home construction and they did show up on time. Max was very knowledgeable. He fix everything. Thank you Max!

5 years ago

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Verified Customer

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Laura Poway, CA

Agents varied in ability to help. I had a refrigerator issue. The first service was in May. I was promised a call back from then since it could not be repaired. I never received a phone call. I had several phone calls(over an hour) to resolve the issue. Finally, I was told a certified Samsung repair man would be needed to confirm that nothing else could be done. One was to call me but never did. When I called him using the phone number given me by AHS, the man who answered said he was not a certified Samsung repair person. Needless to say it was frustrating. I called and got an agent who spend nearly an hour finding one for me and had me stay in the phone until I had a confirmed appointment. She was great. The Samsung repairman was great. However, the refrigerator remained in repairable. He told me an AHS adjuster would call me. I got no call. Frustratingly I had to call and repeat the entire saga to a new agent. He was not sharp. Said I needed new parts. Finally, he understood and put me through to purchasing. They sent an email and I got some compensation. So that part was ok. 1 follow through, 1 communication , mixed ability repair people. All in all it took almost 7months.

5 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for taking the time to share your review about your ongoing issue for 7 months to have the refrigerator repaired and customer service experience to have the claim resolved.

Feb. 11th, 2021

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Verified Customer

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Shannon Alston Conway, SC

They are an absolute blessing for single women that have to have repairs and other work done around their house. I have already recommended AHS to my mom and my son for their houses.

5 years ago

Reply from American Home Shield

Hi Shannon,
We appreciate your kind words and hope to continue to be a blessing to you and your home repair needs.

Feb. 12th, 2021

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Verified Customer

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TravisS Phoenix, AZ

Three claims now since owning my home and every one of them was held quickly and satisfactorily. I literally have not a single complaint. My last repair was completed within about four hours of submitting the claim online.

5 years ago

Reply from American Home Shield

Hi Travis,
I am pleased to hear about the excellent service you have received to have all three claims repaired. I hope you continue to enjoy!

Feb. 11th, 2021

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Verified Customer

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Lizabeth Davis Chicago, IL

I have been without heat for over a week I spoke to a rep on 1/27, he stated my furnance should be here by 2/2. No furnance and now I'm told my furnance will not arrive until Friday 2/5. In my area this weekend we are expecting sub zero temps.

5 years ago

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Verified Customer

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Marcella Glendale, CA

Because the quality of the services are spotted. I had the last 2 wonderful plumbers but the previous guy that came to fix the kitchen fan was an absolute nightmare. I called you company to put the complaint 3 times snd as of today no one has called back

5 years ago

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Verified Customer

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amanda slivenski Crum Lynne, PA

Plumbers were super nice. When I called about the problem I was a little uneasy having to wait so long for the service call. When they came out they were really fast and nice. And, my water bill wasn't as bad as I thought it would be from the leak they repaired.

5 years ago

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Verified Customer

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Carrie Mchenry Strong, AR

They word is their bond,and they are on time to do the work.if they have to order a part or item they let u know the soonest it will come in.i have not had any problem with them

5 years ago

Reply from American Home Shield

Hi Carrie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Joe munoz Redding, CA

I've had American home shield for years and every time I have a problem they get it fixed for me and it's worth every penny of what I pay monthly thank you American home shield

5 years ago

Reply from American Home Shield

Hi Joe,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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De Anna Maize, KS

They got a worker out here heating and air. Because you can smell something like wires burning and he said it was not a job for him. He wasn't here 5 minutes and I still had to pay $100 for the visit. And $100 for the next guy who said that he can't do anything without an error code present. So that visit was only less than 5 minutes.

5 years ago

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Verified Customer

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Cleveland Prince Newark, CA

Timeliness, professionalism, courtesy. Their response time and expertise took care of my urgent need. I recommend this company to my friends who are looking for home warranties.

5 years ago

Reply from American Home Shield

Hi Cleveland,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Connie Laws Stanley, NC

They replaced my oven and it has needed to be repaired about 4 times since being installed. The last time there were two wires that were burnt in half when they came to prepare it. We had to do without hot water for two days because the had to turn off the gas to repair oven. It is also to get customer service to understand what needs to be repaired and what is wrong with it.

5 years ago

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Verified Customer

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J W Jones Laurel, MD

They are so thorough/complete. They Offer and supply cover your entire home. This includes electrical and technology. They are prompt, on schedule, they call ahead to be sure you're home.

5 years ago

Reply from American Home Shield

Hi JW Jones,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Sultan Ahmed Austin, TX

I have been with AHS for over ten years and I have always received great service. Their policies are clear and fair. I also tried to be a fair and reasonable customer. The relationship works out great.

5 years ago

Reply from American Home Shield

Hi Sultan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Subhash Bothra Lake Bluff, IL

Whenever my things break, I raise a request online. They send technician in reasonable time; would either fix or replace. No question asked, no matter how old your appliances are!!

5 years ago

Reply from American Home Shield

Hi Subhash,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Kevin Elburn, IL

Have used the repair services for dishwasher repairs and to replace a 75 gallon hot water heater and for furnace repairs. AHS warranty has paid for itself many times over and service is always reliable and efficient.

5 years ago

Reply from American Home Shield

Hi Kevin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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