American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Pat Hicken Salt Lake City, UT

Darren the plumber came the next day and did what appears quality work. American home shield recommended Quick dry for clean up. She never gave me a quote and put me off until Monday on Friday. I called to get the quote and never heard back from her. I was totally snubbed.

4 years ago

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Verified Customer

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John Schumacher Lake Zurich, IL

If they covered my above ground 24' diameter pool & above ground hot tub as well as, not waiting till something breaks COMPLETELY down before replacing it. Even if you raise the premium. I would have paid. Then I would give 5 stars. Otherwise, be content with 4. Just my 2 cents.

4 years ago

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Verified Customer

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Tammy C. Charleston, SC

Everyone I speak with is incredibly helpful, understands my reason for calling, and accurately fulfill my request. And I got a new washing machine for the price of a service call! So happy!

4 years ago

Reply from American Home Shield

Hi Tammy,

Thank you for providing us with feedback about your AHS experience and the washer machine replacement. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Melody Waller Cordova, TN

I only gave a 4 because I had made a request for an AC issue and never heard from the contractor to fix it and cancelled the request.Then the problem started again and I made another request and still had to call but then did show up and fixed the problem.

4 years ago

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Verified Customer

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Seth Martinsburg, WV

The claims process has been fast, easy, and efficient for both items I had issues with. Also, the vendors they dispatched were top notch, and equally as fast, friendly, and efficient.

4 years ago

Reply from American Home Shield

Hi Seth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2021

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Verified Customer

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Lorenzo Davis Lancaster, TX

Today I’m not to happy because of plumbing contractor . I asked him why my toilet flushes so slow and he told me I needed a completely new toilet bowl! When I googled the slow flushing problem I found out I need a new Flushing valve and drain flap because the bowl is not filling up with enough water to force a good flush. So my toilet is still backing up

4 years ago

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Verified Customer

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KMB Fresno, CA

Generally AHS has been reliable; it's been 10 years this August. HOWEVER, sometimes the assigned labor contractor was a sub-standard business. Difficult to contact, schedule, sent junior technicians who made mistakes, hard to reschedule, very frustrating. took forever to resolve

4 years ago

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Verified Customer

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Ana Gamez Portland, OR

For the most part they have been amazing. I was not happy about scheduling my routine ac through them. When the ac repair person found an issue I had to call in a service request and pay another fee. Seems like I should have just called in a repair instead of paying twice.

4 years ago

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Verified Customer

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Ellis Rankin Olive Branch, MS

I used the service in was pleased. We had a very noise fan in the exhaust system for the roof my wife was having a hard time dealing with it, so they sent a company out in they fixed it. In now I have a happy wife.

4 years ago

Reply from American Home Shield

Hi Ellis,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Sheila Eberlin Wiggins, MS

The second time I called with an issue on my dryer, the response time was excellent. My first time trying to use their service was in the first year of having my contract. I was having issues with my septic tank, but they were unable to find someone to service it. I called the company that put in our septic and had the issue fixed ourselves.

4 years ago

Reply from American Home Shield

Hi Sheila,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

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Verified Customer

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Neelam Verma Troy, MI

Very good customer service by call center and that is the only good thing I am giving stars for. There is no communication coming from company beyond call center employee, no follow up, no connection with actual people making decision regarding the service and no communication coming from company on why the decision was made. Poor call center people try to do their best to explain but they have their hands tied and can't really help beyond certain point.

4 years ago

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Verified Customer

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Stephanie Martinez Lincoln, NE

Resolution of problems quickly and for an affordable amount of money. Their coverage is more than adequate for the amount you are charged monthly and at time of service request.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Griselda Mendez Bakersfield, CA

There is not a number where you can call to talk to a Supervisor if needed. They only have representatives outside of the country and aren't able to transfer the call to a supervisor. You either speak to a representative outside of the country or you speak to someone in states that only can speak to you about joining American Home Shield or billing questions but not help you if have a problem with your account.

4 years ago

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Verified Customer

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Beryl Belcher Philadelphia, PA

Good service, timely and efficient! Available to hear your concerns and acts quickly on them. They make it easy to file your complaint. And give you all the info to connect to your service provider.

4 years ago

Reply from American Home Shield

Hi Beryl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Anton Davis Leonardtown, MD

A erican Home Shield is a good home warranty company. I've used them with my other two homes. However, this time I had trouble with a particular company. It almost a month to get may oven range repaired and that's unacceptable.

4 years ago

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Verified Customer

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Karen E. Hammersley Virginia Beach, VA

They are easy to get in touch with. They send really good repair people to do the job. I have had a dish disposal replaced and an AC checkup and both technicians were stellar!

4 years ago

Reply from American Home Shield

Hi Karen,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Sandy S. Brooklyn, MD

The service is impeccable. The service representatives are professional and knowledgeable. The wait time for a service call is short and the contractors assigned to the job are great.

4 years ago

Reply from American Home Shield

Hi Sandy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Julie Renton, WA

Unless their policies change I have had very good luck with them. I have had a couple of little hiccups in dealing with them but for the most part I can't complain. I recommend them to family and friends.

4 years ago

Reply from American Home Shield

Hi Julie,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Verified Customer

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George North Hills, CA

For companies like this they are only as good as the companies they send out. It would be nice if you can chose which company gets assigned becuase some can be better than others. They dont let you chose which company you get.

4 years ago

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Verified Customer

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Jairo Castillo Lynwood, CA

Right after the waiting period, issues occurred with my appliances, Home Shield was there for me, they expedite my services request, as American I don't have enough words to to show my sincere appreciation.

4 years ago

Reply from American Home Shield

Hi Jairo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

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Verified Customer

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Linda F Courtright Independence, MO

I just think of the money they have saved me over the years regarding appliances, A/C and so on. Seriously it is a no brainer. It's certainly a peace of mind knowing if something breaks down we have help !!!!

4 years ago

Reply from American Home Shield

Hi Linda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Donna Martin Dothan, AL

I had American Home Shield before years ago and they were always so prompt, polite and gave great service. I actually saw an add on Facebook the end of last year. I immediately signed up again and have used them once.

4 years ago

Reply from American Home Shield

Hi Donna,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Katherine B McDonald Leander, TX

American Home shield was prompt to come and fix my appliance that was not working. In the process, the worker broke a part of another of my appliances, but were quick to replace the broken part.

4 years ago

Reply from American Home Shield

Hi Katherine,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Verified Customer

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Godwin Killeen, TX

AHS is very reliable and up to date company, used them for years and I'm satisfied with service, only reason for 4 stars and not 5 is because sometimes answering service is not the up to standard and prices are higher than other similar companies but reasonable

4 years ago

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Verified Customer

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Jose Collazo North Las Vegas, NV

I've never had an issue with requesting a service call. Their rates are reasonable and issues are resolved quickly. Placing a service request by phone or on the website is very easy.

4 years ago

Reply from American Home Shield

Hi Jose,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Verified Customer

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Machell A Grant Hilmar, CA

they always send the best people for the task at hand. they follow up with a phone call when the service is completed. they are speedy at getting back to you when you request a service and I appriciate this

4 years ago

Reply from American Home Shield

Hi Machell,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Tamara Kyriakoulis Interlachen, FL

My central air went out, I contacted American Home shield, and they had a technician out to my home the next day, the technician was very knowledgeable and repaired it within 1 hour

4 years ago

Reply from American Home Shield

Hi Tamara,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Michele Luna North Port, FL

Very nice and pleasant staff . If I have issues they’re here in a timely fashion and always call me back too see if everything is to my liking and satisfaction. I’m happy to have chosen this company.

4 years ago

Reply from American Home Shield

Hi Michele,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Teri Drapeau Washoe Valley, NV

I have gone with 3 warranty companies (Sears then Liberty Mutual who were both such a hassel to deal with at times I came out of my own pocket) AHS is how all warranty companies should treat their customers

4 years ago

Reply from American Home Shield

Hi Teri,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Kimberly M. Lawrence Memphis, TN

I have been with American Home Shield since I purchased my home. They have always provided the best service ever. They are professional, friendly and they try their best to make sure their customers are happy.

4 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Orlando Sanford, FL

At times, they’ve prompt with repair responses, for ex this past three months 2 out of three repairs were fast enough for me not to suffer from the damage utility, the other I had to stay without water supply in the entire household because of an incompetent representative that was supposed to put the claim urgent and did not do so.

4 years ago

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Verified Customer

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Joanne Przybylski Hoschton, GA

We have had two items that needed to be fixed and they were on got them fixed right away. We weren't happy with the first hvac company so they sent another company out and they fixed the problem.

4 years ago

Reply from American Home Shield

Hi Joanne,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Christine Ritchie Tucson, AZ

When service is needed they are quick and efficient with excellent servicemen. The only problem I ever had was trying to get a hold of someone by phone at the company itself.

4 years ago

Reply from American Home Shield

Hi Christine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Derrick Webster South Holland, IL

I give them this rating because of their professionalism, reliability, timely response, the team of problem solving professionals that honestly excess the problem and resolve the problems!!

4 years ago

Reply from American Home Shield

Hi Derrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Verified Customer

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Kari Mellenkamp Chesapeake, VA

Great service. Quick response to online service request. They allow you to put cost of repair towards a new unit if you want to. Only negative is wait time if you actually need to speak to someone, but it is rare that I have a need to.

4 years ago

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Verified Customer

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Leigh Penny Silver Spring, MD

AHS has been responsive to my requests for service in a timely manner for many years. When contacted my concern or issue is taken care of right away. I appreciate this type of customer service very much!

4 years ago

Reply from American Home Shield

Hi Leigh,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Laura Cordova, TN

I've been a customer since 1996 and I can truly say that I've gotten my money's worth from American Home Shield. Every time I needed them, I was always pleased with the results.

4 years ago

Reply from American Home Shield

Hi Laura,
thank you so much for taking the time to provide feedback. Your patronage is more than appreciated. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Laurel Lawrence Oregon City, OR

The service is good. It's equal to that of a previous home warranty company I used for a prior new home. The only issue I have is that I have to constantly follow up and chase some of the contractors who get assigned. I still have no resolution to an electrical issue and a broken ceiling fan.

4 years ago

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Verified Customer

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Pat Orlando, FL

Warranty came with purchase of home. I got emails from AHS when my renewal was coming due with a cost close to what I had. When I called to renew the rep said that my renewal cost was over $200 more that the email was for new customers they would not honor the price in the email they kept sending me. So I told them I would go elsewhere I wasn't interested in plan at the new higher price. I got another email 2 days later site offering me the lower cost saying it would not start for 30 days from date of application so I filled it out showing the lower price and got an email confirming the application later that showed the higher price which I didn't fill out would be charged. So I'll have to call and cancel again

4 years ago

Reply from American Home Shield

Hi Pat,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Verified Customer

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Amanda Mahoney Wilmington, DE

Phone customer service is polite, but mechanical and disingenuous in tone & somewhat patronizing. I want to feel like I'm talking to an American, not someone overseas who seems disconnected to my concerns. I also had an issue with getting a contractor. It worked out, but it should not have required me calling a service provider or me getting an email telling me to contact the one that was initially referred.

4 years ago

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Verified Customer

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Kathleen Turner Las Vegas, NV

They came out right away... returned 3 times to check problem... The tech Matt was on time and knew exactly what he was doing. Problem may still exist but it has been cold so we haven't had AC on.

4 years ago

Reply from American Home Shield

Hi Kathleen,
I appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

May. 5th, 2021

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Verified Customer

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Mack J Julien Killeen, TX

I am very pleased with American Home Shield, after being with them for over 15 years, I have never had any problems with them or the vendors that are assigned to service my home!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mack,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Verified Customer

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P. Gordon Manteca, CA

It would be 5 star if they had a central scheduling system. Waiting for individual services to get back to you is not good. The services from these individual companies has always been more than satisfactory. AHS as a provider is lacking the customer service touch.

4 years ago

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Verified Customer

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Margaret Laskey Lynchburg, VA

I have had a contract with AHS for several years. They have provided above average services. My biggest critique is at times they don't always have the top contractors. I don't necessarily blame the company as you have to have the people willing to provide qualified services.

4 years ago

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Verified Customer

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Morgan Baskerville Meriden, CT

The technicians are always professional, friendly, and on time. I appreciate when they call, introduce themselves and set up a good time to come by. It's easy and fast service!

4 years ago

Reply from American Home Shield

Hi Morgan,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the technicians we provide!

May. 4th, 2021

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Verified Customer

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Teresa Brower Boerne, TX

I find it very challenging to talk to someone about the breakdown or warranty work needed. The individual that answers the calls are not aware of the situation and it requires excessive hold times, multiple phone calls and transfers to be able to discuss the work order/dispatch item. Each repair has had modification charges which should not apply. For instance replacing an old outdate hose should not be called a modification. (verified by a plumber its a requirement to be replaced) when you replace a water heater. My water heater was covered to be replaced under the warranty, in order to make money the plumbing company added what they called code requirements modifications. Basically charging me for the installation. they knew nothing about the county ordinances and well requirements. Its become very frustrating with the plumbers they contract with.

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for bringing this to our attention. I hate to hear about the water heater issues and modification cost. I would be glad to speak with you.

May. 14th, 2021

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Verified Customer

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Holly Oconnor Chagrin Falls, OH

At times it has become difficult to get though to someone and difficult to communicate. The process of replacing a broken item is not always convenient. Often a long wait time to repair an item or they offer to give a lesser amount than the value of the applicable to replace. The overall service may be worthy the hassle but we are often tempted to cancel.

4 years ago

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Verified Customer

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Cheryl Chance Houston, TX

The serviceman deliver the promised service in a consistent and accurate manner. Assurance - the knowledge level and politeness of the employees and to what extend they create trust and confidence.

4 years ago

Reply from American Home Shield

Hi Cheryl,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Dawn Kapolei, HI

They are on top of things. As soon as I call for a repair they let me know right away who will be contacting me. With in hours a repair person calls and sets up an appointment. It’s great!!

4 years ago

Reply from American Home Shield

Hi Dawn,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Lori A Pedrini Myrtle Beach, SC

The Best Service and Value. Have used other Company due to home purchase and were very unsatisfied!! Have always used AHS in the past and as soon as our contract was over with the other Company we went back to AHS.

4 years ago

Reply from American Home Shield

Hi Lori,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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