American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Ericka Horton Littleton, CO

I have have very good experiences so far. Phone calls are the low part for me. Tedious ridiculous hold times, and very hard to get someone to help with what you actually need (for example, requesting NOT to have a specific company return to my house, etc).

4 years ago

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J. Suzette Amaya Las Vegas, NV

Every time I have to use my warranty, AHS sends out a company with poor customer service and poor quality work. The last time I used them I never got a call from the company that was supposed to come out to fix my garbage disposal, when I called AHS back to tell them I can't even get a hold of them, I asked them to send out a plumber, he couldn't even get a hold of them company to release my claim. He did transfer it to a plumbing company. And for the first time since we have been a customer from 1999 this was the first company that has ever come on time and gave excellent customer service. AHS should monitor who they are using, not just except anyone to service their customer. We are paying for a service and that's what we should get.

4 years ago

Reply from American Home Shield

Thank you J. Suzette for your feedback and for taking time to let us know about your experience. I am sorry to hear that the issue was not resolved sooner. I would be happy to speak you to further address your concerns.

Aug. 4th, 2021

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Jason Bressler Scotch Plains, NJ

I've had 2 experiences with AHS where I had issues with an attic fan and an air conditioner. For the air conditioner, I forgot to call AHS and had the AC repair company I've used in the past replace the unit. After arguing with AHS that it was an honest mistake and trying to submit the invoice for a partial payment, I was told no. It was an honest mistake, but AHS wasn't willing to work with me. The repairs would have cost a large amount if I did use AHS. I just forgot to call AHS first.

4 years ago

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Justin D Lee Dallas, TX

When AHS works the way it's supposed to it is amazing. What it comes down to is not enough oversight of the vendors they have locally and no follow through from custom service or supervisors. I have has no washing machine or refrigerator since April 24 it 's now June 27th and just today I finally got my refrigerator replaced. Sti no word on washing machine.

4 years ago

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Verified Customer

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Kathy Cenci Humble, TX

Had issue with drier, they kept me informed about when and who the repairmen was and he fixed the drier for me, he didn't have to contact the warranty company to see if it was covered.

4 years ago

Reply from American Home Shield

Good morning Kathy,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishe

Aug. 4th, 2021

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Verified Customer

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LaVern Schielke Lincoln, NE

called them once and they had a company call back right away...Fixed my problem andI was well satisified... I have a another company that I use on my other house in MO... I switched it to AHS just yesterday

4 years ago

Reply from American Home Shield

Good morning LaVern,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2021

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Verified Customer

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NICHOLE LEE Harrisburg, PA

It took a LONG time to get the company to come out. (3 weeks??). And then when they needed to come out a second time , because it wasn't fixed the first time, I had to pay the company $250 because the item wasn't covered.the

4 years ago

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Verified Customer

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Patty Henderson Pismo Beach, CA

We had an extended warranty on our refrigerator the people that came to repair it, 4 or 5 times and never fixed it you came out once, replaced a part they never did and it is working, so far.

4 years ago

Reply from American Home Shield

Hi Patty,
Thank you for taking the time to provide a rating about the refrigerator, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 4th, 2021

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Verified Customer

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Kathleen Wigglesworth Zephyr Cove, NV

The technician did a great job fixing the dishwasher. We are still waiting for the freezer to be fixed, as the ice cube maker still needs a part to make the ice and it needs a new light bulb.

4 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for letting us know the issue with your dishwasher was resolved to your satisfaction. We understand how important your time is and appreciate your patience while waiting for the refrigerator repairs to be completed. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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Sharron Shockley Damon, TX

American home shield has been great for us! Each time we have required their assistance it has been quickly forthcoming. Repairs have been done on a timely, professional basis by excellent companies.

4 years ago

Reply from American Home Shield

Hi Sharron. Thank you so much for letting us know about your experiences with AHS. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle and worry out of your home repair needs.

Aug. 3rd, 2021

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Verified Customer

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JENNIFER GORMAN Hot Springs National Park, AR

I am the last person you should be wanting feedback for at this time. I have been with AHS for more than 30 years for 7 houses in 3 state. I am so discusted with the way your C.S. has gone down in the last few years. I am still waiting resolution on a payout for a fridge since last october. I have called your C.S dept at least 25 times and get cut off. I am told they have to speak to someone else and they will call back. Put on hold for 30 45 minutes at a time. The language barrier compounds the frustration. My last call I was told a supervisor from the payout dept would call me by the end of the day. I am still waiting....back

4 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for letting us know that you still have not received the cash out for your refrigerator. I would be happy to speak with you and assist with resolving this issue.

Aug. 4th, 2021

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Verified Customer

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Lynn Marie Persi Rochester, NY

My last experience was awful and I had to write the CEO whose rep was awesome and finally moved things along. The CS off shore staff was the worst I experienced in ages. Please stop off shoring. I was hung up on twice and when I told the rep how hot it was in VEGAS and how I was suffering she actually checked the temp herself to be sure I wasn't lying. As a retired CS executive this service was appaling.

4 years ago

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Verified Customer

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GAYLE PACE Mobile, AL

Prompt service, problems resolved, recall service makes sure that your items are repaired if by some chance the work did not completely solve the problem. You are not charged for recall service

4 years ago

Reply from American Home Shield

Hi Gayle. Thank you for such a positive review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Aug. 3rd, 2021

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Verified Customer

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David T Eckhardt Florence, OR

I have used them for years to take care of problems that can escalate without the fear of costs getting out of hand. Most of their providers are very good at what they do. The ones who aren't are dealt with promptly.

4 years ago

Reply from American Home Shield

Hi David. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many more years to come.

Jul. 30th, 2021

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Verified Customer

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Ali Cheaito Dearborn, MI

Created a request for a blockage in sewer line. First plumber recommended hydro jetting since he couldn‚Äôt get through with the snake. AHS changed the service request to ‚Äòpipe leak‚Äô and sent another plumber. He was dumbfounded when i told him he‚Äôs here to jet the line, said that his company doesn‚Äôt do that and he‚Äôll tell AHS they sent the wrong guy. Next day, service request was marked ‚Äòresolved‚Äô. Called AHS and they said the second plumber reported that there is no blockage in the sewer line. I explained the situation and that the plumber didn‚Äôt check a thing, but they said he‚Äôll provide proof in 24 business hours and they‚Äôll get back to me. 48 business hours later, I still have a blocked sewer line and had to leave the house because of a lying plumber and AHS, who haven‚Äôt called yet

4 years ago

Reply from American Home Shield

Hi Ali. Thank you for letting us know about your plumbing experience. I am sorry to hear that the issue was not addressed to your satisfaction. I would be happy to speak with you to address this issue further.

Jul. 31st, 2021

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Verified Customer

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Christina Reyna-Carrillo Fowler, CA

Response was timely, representative from service company was timely but problem still continued. Had a second call but hadn't called me back so called another private company who was able to fix problem.

4 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Carla Gonzales, LA

American Home Shield can be hit or miss. But, I must say, when contacted AHS on July 5, I was super impressed. The customer rep was very kind, patient and understanding. He got me an a/c repairman immediately in the dead of summer!

4 years ago

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Verified Customer

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Richard Bland Ambridge, PA

Other than waiting on the shipper, the Refer I got was better than the one it replaced. After going through Angies list for a Plummer, I got someone who knew what they were doing.

4 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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Verified Customer

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Ryan Schroeder Wichita, KS

I have needed light switches and a garbage disposal replaced. Set up claims on line and was in contact with contractor almost immediately. Contractors were polite and did good work. Very happy with the whole process so far.

4 years ago

Reply from American Home Shield

Hi Ryan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 4th, 2021

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Verified Customer

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Jeff Gust Menomonie, WI

File claim online. Got notified of a contractor who didn‚Äôt cover our area, then got one that did. The contractor was great and did a great job. Have heard absolutely nothing from AHS except for surveys. You really need to make follow up calls to your clients!

4 years ago

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Verified Customer

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Julio San Diego, CA

I definitely enjoyed the ability to request service! My only suggestion would be to have the choice of service providers because the first vendor was not available for mid/highrises but the request automatically goes to that vendor.

4 years ago

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Verified Customer

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Cantrell Frayer Port Saint Lucie, FL

Probably a 4.5 because sometimes the wait times are long. Also it may require a few calls to get an issue resolved. When they get everything lined up for you, the process is usually smooth. I like the emails and text to keep you in the loop.

4 years ago

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Verified Customer

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Earnest Pittman Winchester, CA

I have had two costly experiences with warranty service. The first time was being charged extra for a plumbing leak because the repairman stated it had limited access that turned out repairing the leak in three minutes. The second time was using the solicited air conditioner tune up program and when the repairman showed up, he found a defective part. Cost me $370 to have that repairman replace the part that should have covered under the warranty. The repairman never elevated the defected part to AHS and told me to write him a check on the spot because he didn'taccept credit card. Note the repairman could not give me a bill identifying the defected part because he said he had to take the check back to the office and wait for the check to clear. I never received the bill from the repairman. I complained to AHS and I was told that I should have initiated a new workorder when the defective part was noted.

4 years ago

Reply from American Home Shield

Hi Earnest,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Mary A. Bowles Rogers, AR

I needed A/C repair in June...AHS was unable to find someone to help me and I ended up finding my own repair person. They told me they would refund the $80+ money I paid to make the appt. I not received it ! Also, no local repair companies would work under AHS because every time you call, you have to wait online for over an hour. This is true, I did it 4 times !

4 years ago

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Verified Customer

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DeCenzo Las Vegas, NV

While I love the responsiveness of AHS, I am not as impressed with all of the contractors. While one contractor called me almost immediately, the second contractor took almost 12 hours and then can't come out for 3 days.

4 years ago

Reply from American Home Shield

Hi DeCenzo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Verified Customer

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Alyse Kobus Sacramento, CA

It's been just ok so far. I don't like that you have the option to say "still not fixed" and then the new service request it creates charges you, even if you're within the 30 day guarentee. That's not ok, also it was extremely hard to hear the customer service representative that I spoke to on the phone. She was helpful mostly, but I couldn't hear half of what she was asking or saying to help answer her questions.

4 years ago

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Verified Customer

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Angie Martinez El Paso, TX

We have been with AHS for over 10 years and have had great service but in the past couple of years the companies that AHS has chosen to work with have done fair to poor jobs with customer service and repairs. We still use AHS because they do cover what we need but the quality we had in the beginning of our working relationship has declined.

4 years ago

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Verified Customer

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Nellie Suffolk, VA

My hot water tank was leaking. I called them late one evening, they called me with a plumbing company and I had an appointment the next morning at 10 for them to come look at it! It was ixed within a week!

4 years ago

Reply from American Home Shield

Hi Nellie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Lorraine Gayden Summit, MS

I have never been disappointed. Sometimes it has taken a bit longer than I expected, but that's because I live in a small town where technicians are not available or not qualified to provide the services.

4 years ago

Reply from American Home Shield

Hi Lorraine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Verified Customer

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William Alford Milan, IN

It was great. Within 48 hours they had a contractor contact us with an appointment to repair our AC. The repair man was knowledgable about the problem and within an hour he had it fixed.

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent AC experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Tom Floodeen Longmont, CO

I entered my request online. Within minutes a vendor was assigned. Shortly after the vendor contacted me. I sent them some photos. They ordered parts. They came and fixed the problem

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Rodney Vair Henderson, NV

Great insurance to have., I would not have any other home plans. The does excellent work and they do it in a timely manner. they are very knowledgeable in their line of work. I would recommend you to new and old home owners.

4 years ago

Reply from American Home Shield

Hi Rodney,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Juanita DeShazior Alexandria, VA

Each time I have called they have been responsive to my repair needs. My last experience found it difficult to locate a repairman, however theyw orked until they found one to do the job.

4 years ago

Reply from American Home Shield

Hi Juanita. Thank you so much for your feedback. We value your opinion and appreciate your patience with your recent service experience. Thank you for trusting AHS to get the job done.

Jul. 21st, 2021

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Verified Customer

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Laurie Koch

There was a glitch between delivery and installation. My stove was delivered and sat in my kitchen with no install scheduled. Thank goodness my husband is a licensed contractor and could do it. I‚Äôve also received 2 checks and have no idea why

4 years ago Edited January 10, 2024

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Richard Brackin Milner, GA

We have had one positive experience, and one negative - so I chose to vote right in the middle. Our first experience ended with us having to come completely out of pocket thousands of dollars and repair damage potentially done by the contractor HSA sent out to fix the issue. Our second experience was wonderful, we were very satisfied with the customer support and technician.

4 years ago

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Verified Customer

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KT Saratoga Springs, UT

I have done one claim with them so far and it was surprisingly easy which I appreciate. The last thing you need when you have a problem with something in your hone is a difficult claim process.

4 years ago

Reply from American Home Shield

Hi KT. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Joseph. Cascia Cave Creek, AZ

I had a good experience with your repair person and he helped me understand a few things about the refrigerator that I did not know since it was here when I bought the house. I did appreciate it

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 22nd, 2021

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Verified Customer

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Andrew K Dupree Seneca, MO

To start, I filed that my dishwasher quit drying in February of this year, AHS gave me an 800 number to call for sears service. Every time I called their prescribed number, I got some one I couldn't understand and they eventually hang up with me while on hold. In June of this year, I call AHS for some other service , they found me Joplin Appliance Repair which is local to me. 1st appt. was June 18th, Richard showed up at 08:05, said there was a bad switch and that he would have to order, left at 08:10am. Called to return and install failed temperature switch Monday 6/28 at 08:45 when appt. was set for 07:00. Richard was onsite a total of 20minutes. No, Teat check was done, so I ran a load of dishes and still no heating cycle. I called AHS again that issue had not been resolved. Joplin Appliance rescheduled for July1st between 08am and noon. Richard called me and said that he failed to reset the dish washer and that he could talk me through the sequence to do so. I did. I then ran a cycle through my dish washer with the same NO Drying results. Called and left messages with Joplin Appliance for a returned call... crickets!! So. in closing, I have paid my 100$ deductible and AHS has paid Joplin Repair $200.25, the dish washer has been in service for 3years and depreciated value verse amount already spent is of equal or lesser value. I am about ready to cancel AHS and go to a more reputable Home Warranty group. Andy Dupree

4 years ago

Reply from American Home Shield

Hi Andrew. I am sorry to hear that you were not pleased with the service you received for your dishwasher. I would be happy to speak with you and assist with a resolution to this problem with your appliance.

Jul. 23rd, 2021

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Verified Customer

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Toby Goldstein Cincinnati, OH

It's great to feel protected in case something fails in your home that is not covered by Homeowner's insurance. AHS has been there for us when we needed AC service as well as plumbing issues. The choice of service providers is not always the best, however.

4 years ago Edited January 10, 2024

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Verified Customer

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Barbara Ludwig Malvern, PA

I do like that they have improved the scheduling an appointment needed. It is still difficult to get vendors to call back in a timely manner for appointments. it takes too long to get a vendor to answer an appointment, especially when it is an applicance as air conditioning or heating. This is needed quickly in many cases and waiting for 3-4 days is not satisfactory.

4 years ago

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Verified Customer

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Frances L Britten Kailua, HI

4th call on my refrigerator inside 2 wks, tech had no report or knowledge of previous calls. No way on website to contact AHS for personal service or to make complaint. Six months delay in dishwasher repair with very little follow-up or communication. Sometimes language barrier issues. Difficult to reach a human being. Customer service NEEDS A LOT OF IMPROVEMENT.

4 years ago

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Verified Customer

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Lysbeth M Hasegawa Pence Castro Valley, CA

I am satisfied with services received but I would like to review my contract at renewal time, when I initially purchased it was $30+, now $50. I am a widow on a limited income.

4 years ago

Reply from American Home Shield

Hi Lysbeth. We are really glad to hear that you are satisfied with the service you are receiving. We would be happy to review options with you for your upcoming renewal. Thank you for choosing American Home Shield as your home warranty company.

Jul. 13th, 2021

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Verified Customer

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Khea Johnson Frederick, MD

I'm please that my co-pay is less than a visit, but unhappy that I still have to pay out of pocket when I use the service-- for the air-conditioner freon. I'm also unhappy that AHS doesn't offer credits for upgrading things that are broken and can't be fixed... freon leak. Also, very unhappy that United Air lied and said you offer $1K in credit toward an upgrade (but only during "authorization", so Customer Services knows nothing about it. You should stop contracting with United Air because David lies.

4 years ago

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Verified Customer

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Jonathan Biloxi, MS

AHS could improve by allowing the customers to choose a particular contractor to fix things that are covered. Sometimes the contractor they automatically choose is booked up for several days. When customers are filing for a service it is usually an emergency.

4 years ago

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Johnny Barron Fairburn, GA

In the past, we never had any problems with things being repaired. But this is the first time that we had to wait too long to get a water heater replaced. We finally will tomorrow after a week delay. Very displeased with the time frame. No hot water for a week.

4 years ago

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Verified Customer

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Maydine Hill Grapeland, TX

The first time I called about a cash option I chose, the representative wasn't helpful. I call back July 7 and had a much better experience. The first person listened and referred me to another department/person, who was helpful in submitting needed info that was required for the cash payment option I choose to be processed. I'm grateful. Thanks

4 years ago

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Verified Customer

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Constance Gaines Las Vegas, NV

More attention should be paid as to whether requested repairs were done vs someone showing up to tell you they can't perform the task Your deductible is gone and the repair still needs to get done. Also the requested work eligibility should be verified BEFORE sending someone out to tell you that it's not civered. Again deductible is gone. Money wasted, customer frustration and dissatisfaction. This happened to me twice.

4 years ago

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Verified Customer

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Julie Waltrip Las Vegas, NV

Had a hiccup with our first claim. The plumber called and said that AHS wouldn't pay to fix a leak that was I. The main line. They also said AHS would just keep our money. We hired a plumber ourselves and got it taken care of. Since then we had both a/c units go out. Called AHS and it ran smooth as silk.

4 years ago

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Fredria C. Lewis-Hawkins Evans, GA

The technicians were professional. We have 2 units. Both were down in the beginning. The upstair unit was fixed quickly. The downstair unit was down for about a week. It is working now, but after about a week in a half, the upstair unit is not cooling. All in all, the work is good for the money. I'll just put in another issue.

4 years ago

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Verified Customer

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Richard Stearns Fishers, IN

I like the ease in which claims can be filed and the legwork of finding the companies to do the work is already done for you. That said, AHS should have an option where the home owner can pay more per month to have lower deductibles.

4 years ago

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