American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Kathryn Gillette Appleton, WI

good coverage satisfied with contractors sent to service call. Web site is difficult to navigate to send a service request In the recent past some of the AHS agents have been abrupt on the phone months later my contractor who did the service didn't get a response from AHS. navigates also taking a video of the damaged part is

4 years ago

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Verified Customer

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Linda Carver Spokane, WA

Because of Backups it did take a couple of weeks to get our washer back up and running, but once the parts were here, the repair person got right on it and fixed the washer in a timely manner.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We appreciate your patience while we resolved the issue with your washer. We look forward to providing your with an even better experience in the future. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Tara Knoxville, TN

They make it so easy to request service- just log on anytime and they assign someone quickly. I've never had to wait long for someone to come out, and the issue is always fixed.

4 years ago

Reply from American Home Shield

Hi Tara. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being an American Home Shield member.

Nov. 9th, 2021

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Verified Customer

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Patricia Organ-Hurd Cleveland, OH

Our tech was respectable, nice, knowledgeable and give tips. However, there was a part that he said he was going to put in to have replaced and AHS never contacted us to say if it was approved or not. So, I don't know if he put it in or not, but, we pay too much money to this warranty company not to have our issues addressed.

4 years ago

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Verified Customer

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Thomas Melville San Diego, CA

HomeShield is an easy to use and readily available service. They frequently offer seasonal incentives to assist with maintenance, and getting a service scheduled is extremely easy.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you so much for letting us know how easy it has been to request service. We love to take the hassle and worry out of home repairs. Thank you for choosing AHS to do so for you.

Nov. 8th, 2021

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Verified Customer

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LaShaunta Pugh Portsmouth, VA

With American Home Shield, we feel that there at times is no sense of urgency. Last year our furnace went out in the middle of winter. Our concern more than anything was our daughter who was 7 years old at the time. We called to request someone to come out to take a look at it. My husband called the first time and he spoke to someone who barely spoke English and he said he could hear chickens in the background. I called and was given an appointment a week to 2 weeks out. I called back several times begging for someone to come out sooner because it was literally freezing cold in the house. We had space heaters set up in every room. Our daughter slept in the bed with me while my husband slept in a spare bedroom with a space heater in each just so we could be warm. We ate in the bedrooms and could barely step out into the hallway without being fully dressed in a hoodie, sweatpants and a coat. No matter how many times we called to complain we were told everytime nothing could be scheduled sooner because that was the contractor's first available. I asked to have another contractor found and was told that was the first listing to pop up and that there was no way to search for another. It was a completely HORRIBLE situation! Because of this my husband and I discussed leaving this company and finding another. This will probably be our last year as customers of American Home Shield.

4 years ago

Reply from American Home Shield

Hi LaShaunta. Thank you for bring your concerns to our attention. I am sorry to hear that your issue with the furnace was not taken care of sooner. I would be happy to speak with you to address this issue further.

Nov. 10th, 2021

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Verified Customer

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Sean Green Bay, WI

The only reason AHS lost a star was because I had specifically stated that a contractor acted unprofessional and never wanted to work with them again - the following time I called for service an appointment was set with that contractor. This situation has since been rectified and I feel their services are a good value for the money.

4 years ago

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Verified Customer

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Ann Griffin Mesa, AZ

Our request for help was filled quickly, and the electrician who came to our home was very helpful, friendly, and spotted the unusual problem quickly, which he then fixed for us.

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Ali Riche Sugar Land, TX

AC problems- 1st technician reported evaporator is leaking and condenser is leaking, however his report did not mention condenser. 2nd opinion technician stated condenser is leaking and evaporator has blockage and need to be changed, however his company report didn't mention the evaporator- AHS is sticking to 2nd opinion report and refuse to have 3 way conference with technician, it is clear the contractor wants to make more money by doing 2 repairs and discharging R22 to environment by doing the work twice and causing customer to pay more money and putting AHS in position as not a responsible care company who cares for environment. another work order to repair washing machine is still open for 6 weeks, repair contractor made 3 visits and each time he claims more parts are needed, been washing our cloths outside the house for the last 5 weeks which is very disruptive specially with current covid 19 pandemic and the risk of contamination.

4 years ago

Reply from American Home Shield

Hi Ali. Thank you for your feedback regarding your service experiences with the ac and clothes washer. I am sorry to hear the problems have not been resolved. I would be happy to speak with you to address these issues further.

Nov. 10th, 2021

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Verified Customer

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Zariffe Denegri San Francisco, CA

They didn't give up trying to find a plumber for us. We did have to wait 3 days but they checked up on our situation and immediately fixed the issue. Plumber arrived early and got started on the work. Professional and nice.

4 years ago

Reply from American Home Shield

Hi Zariffe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Frederick F Schulz Bristow, VA

Responsive, fast service. All repair service companies that they have assigned to make the repair have been professional, timely with appointments and have repaired all my home appliances in short-order.

4 years ago

Reply from American Home Shield

Hi Frederick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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BRIAN CULLEN King, NC

Easy to request service, technicians are assigned almost immediately and they use good, quality service people. My experience has been that they will cover most small repairs, which usually wouldn't cost much more than the co-pay. The negative is that even though they say pre existing conditions are covered, this is definitely NOT the case. They will find a way not to cover any big item, and they have perfected double talk. But you can establish good relationships with the technicians for when you decide it's not worth staying with American Home Shield anymore.

4 years ago

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Verified Customer

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Gina Patton Downers Grove, IL

I was disappointed that our first claim was not covered! The laundry room injector pump needed replaced, fine print- that's not covered. The plumber, Peter was great! He did give us a good price. He had pump and all parts with him and got it replaced in short amount of time.

4 years ago

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Verified Customer

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Cynthia Regier North Newton, KS

The last experience was so bad that I am looking to change companies! After submitting a work rider three days later I had not been assigned a company to come and fix m caged kitchen sink. I had dirty dishes everywhere and no help in sight. I called again and spoke to customer service and was assured something would be done about it. By the next Monday nothing had been done! We hired a local plumber and demanded my copay amount returned! I'm just waiting for the credit to drop then am finding anther company!,,

4 years ago

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Verified Customer

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Glenn M Castello Ewa Beach, HI

AHS has always been prompt with arranging for service.....website is easy to use.....customer service is pleasant and helpful. Any complaints or issues I have had with a vendor have been easily and promptly resolved by AHS.

4 years ago

Reply from American Home Shield

Hi Glenn. Thank you so much for your feedback. It is our goal to address your needs and take the hassle and worry out of unexpected repairs each time you contact us. We are so happy to have provided you with great service and can not wait to do so again.

Nov. 1st, 2021

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Verified Customer

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Glenda B Hart

AHS has responded to my repair needs quickly and I have had positive results on repairs.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Glenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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KayC Pierce West Chester, PA

It is a two step review...they had to come back twice as the two toilets fixed were not fixed. First technician said both were fixed and left. Next day one toilet wouldn't even flush toilet paper (let along anything heavier) and the second toilet handle stuck and ran all night. The vendor was wonderful and sent a second tech who identified both problems, repaired them and they both work perfectly. This shouldn't have taken two visits.

4 years ago

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Verified Customer

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Elaine Hodges Phoenix, AZ

Brad was great. Very knowledgeable about his job. Took care of everything that needed to be done to fix the washer. He is kind, considerate, caring. It was a pleasure to have his help to get the washer running again.

4 years ago

Reply from American Home Shield

Hi Elaine. It is so wonderful to hear about your experience and well your repair need was met with your washer. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 1st, 2021

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Verified Customer

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Janice C Dunn Pike Road, AL

I like the services provided. It's like an insurance policy. I dislike the rate increases and copay increase. At 77, I have limited income; however, I have no choice except to pay both increases.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Janice. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 2nd, 2021

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Verified Customer

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Rita Kay Thomas Kansas City, MO

I am unhappy with my last service call.APW Plumbing and Heating is charging me an additional $100 on top of the $100 AHS charged. The work order is #24578. I do not feel I should pay this. Please respond as to whom I should talk with at AHS.

4 years ago

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Verified Customer

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Mathew Griswould Anniston, AL

Staff is always professional and courteous when I call to make a service request. Staff tend to work with you as far as getting the service technician contacted as soon as possible as if it was their own issue.

4 years ago

Reply from American Home Shield

Hi Mathew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Leon Poulson Abington, PA

I've used AHS for over 10 years. Not sure what changed but it's definitely good because quality diminished over the last few years and didn't even want to use them. But that's all changed and service is back to A1 for me.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Leon,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Nov. 2nd, 2021

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Verified Customer

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Chloe Van Slyke Bothell, WA

If the work order is able to be taken care of by the AHS vendor on the first visit and the vendor is responsive on scheduling, then AHS is okay at best (AHS doesn't do a very good job of screening vendors). If return visits are needed or any other additional issue, refund, or service that requires speaking with AHS, the customer service line is atrocious and then we, the client, need to follow up with both AHS and the vendor for weeks to get anything done. Often, AHS does not have the relevant update from the vendor, and vice versa, and it takes weeks to get anything approved through AHS. Not worth the time and energy spent, in my opinion.

4 years ago

Reply from American Home Shield

Hi Chloe. We appreciate you letting us know about your repair experiences. I do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address your concerns further.

Nov. 2nd, 2021

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Verified Customer

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Meas Gold Morrow Keller, TX

Every time we did a service called they took care us very good, fast and responsible. One time they can't fix our washer and dryer they just let us choose a brand new one. There services are excellent

4 years ago

Reply from American Home Shield

Hi Meas. Thank you for the 5 star review. We understand how important it is to our members to have prompt and reliable service when needed. It is our goal to provide you with this same level of service each time you reach out to us. Thank you for being a valued member of AHS.

Nov. 1st, 2021

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Verified Customer

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Carol Jackson West Covina, CA

Timely response to issues. Need to read exclusions carefully. Most contractors have been great but a few contractors I'd never want in my home again. They are expensive monthly and then $75 service charge but if you want a low hassle experience when things break then it works.

4 years ago

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Verified Customer

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Toni Hendricks Saratoga Springs, UT

I recently have had my upright washer and dryer worked on. Both of these required more than one visits to solve the problem. Last week, I had my furnace tuned up. The technician was quick and did a wonderful job.

4 years ago

Reply from American Home Shield

Hi Toni. Thank you for telling us about your experiences. We love to take the hassle and worry out of unexpected home repairs. We are so glad that you chose AHS and we look forward to providing you with another great experience.

Oct. 26th, 2021

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Verified Customer

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Tinie Riverview, FL

Great service. This company so far answer your call with a human being not a machine, you never have a long wait time to talk to someone, this company has someone out the same day or next day.

4 years ago

Reply from American Home Shield

Hi Tinie. Thank you for letting us know about the great service you have received. We love to provide our members with service they can count on. We are so happy that you chose American Home Shield as your home warranty company.

Oct. 26th, 2021

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Verified Customer

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Cynthia W Mabry Mobile, AL

My microwave/vent hood went out over a month ago! It took 6 days for anyone to call me from K & S Appliance so it was over a week before anyone came to the house to confirm it is broken!! I am not an idiot! I refused to let him come back so it was another week before someone from Mac's showed up but he refused to install my new one because he did not have a hammer drill to drill through the ceramic backsplash. I was given the name of Big Bill's Appliance Repair and called them immediately and scheduled for today. I was confirming my appointment for today before 1pm and was told by Angie that she called AHS last week to say she was unable to keep today's appointment because of illness in the family. This is understandable but why in the world did AHS not contact me!! I am not pleased at all with AHS!!!! When is this claim going to be taken care of????

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to let us know that your microwave repair has not been completed. I would be happy to speak with you to assist with resolving this issue.

Oct. 26th, 2021

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Verified Customer

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Josie Larrabee Rio Rancho, NM

Good. Easy to get service done. Service companies call the next day. Wait time for parts is a little long, especially when it involved no heat in the middle of the coldest winter.

4 years ago

Reply from American Home Shield

Hi Josie. Thank you for taking time to let us know how we are doing. and that you have been pleased with the service you received. We always do our best to provide prompt and efficient service for our members so I am sorry to hear that you had to wait longer than expected for a part when your heat was out. We can't wait to provide you with a better experience for your future repair needs.

Oct. 26th, 2021

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Verified Customer

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STEVEN Carson, CA

It took six months to repair my leaky faucets after calling AHS at least eight times. Finally sending another plumber to do the simple repair of replacing the handles & stems. AHS was very helpful, but somehow couldn't resolve the repair within 1 or 2 weeks. AHS never contacted me to report the problem solved to this day nor has the plumber. But wants me to give a review of their service. It would be very businesslike to at least contact the owner of the property by either phone or email. Overall AHS seems very slow in resolving issues. I give AHS another try if I have another repair later on, other than that I was ready to replace AHS for another home warranty service.

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for your feedback. I am sorry to hear how long it took to complete the plumbing repair. I would be happy to speak with you to address this issue further.

Oct. 26th, 2021

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Verified Customer

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Bill Graziano Scottsdale, AZ

AHS has been good, but your contractor Runyon Appliance Repair is the WORST!! Did not fix refrigerator after 2 visits (we are on the 3rd today)! Came to look at microwave and broke a piece that has taken 2 weeks to get. Now says it can't be fixed and needs replacement. Please find other repair companies or we will not renew again!

4 years ago

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Verified Customer

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Tange Colunga Hemet, CA

I not impressed with the amount of time it has taken to get some of the repairs done. You give the impression that a repair will be done and someone will be out that day when it's an emergency. You don't. Also we sold our property and had to leave a repair request open because the vendor couldn't get the part. We were gone a month and the dryer was just repaired. The new owners decided they wanted the washer looked at too. They called AHS & put in a request on my contract that I didn't authorize. Then AHS charged my credit card for the repair request. That was fraud! I'm still considering pressing charges. I've since closed that contract and then your company is now charging me to cancel my contract...

4 years ago

Reply from American Home Shield

Hi Tange. I am very sorry to hear that you were not pleased with the service you received. I would be happy to speak with you to discuss your concerns further.

Oct. 26th, 2021

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Verified Customer

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Emma Gelacek Millbury, OH

I was so impressed with AHS on our last home that I paid for it again on our current home! They are prompt, friendly and knowledgeable! I tell everyone I know to be sure and get AHS!

4 years ago

Reply from American Home Shield

Hi Emma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Shaleeat Marshall New Orleans, LA

Awesome! I've been dealing with Ahs for a minute and I haven't had a problem with them yet. Only the time when the storm ida hit it was hard getting my part into New Orleans, but other than that they are great

4 years ago

Reply from American Home Shield

Hi Shaleeat. Thank you so much for letting us know how pleased you have been with your home warranty. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Oct. 26th, 2021

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Verified Customer

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Joel Summer Tucson, AZ

The technicians have been successful fixing everything that has broken. The website is easy to use. Technicians have been dispatched relatively quickly. Based on our discussions with friends and family who have other warranty insurance, AHS seems to be a better choice.

4 years ago

Reply from American Home Shield

Hi Joel. Thank you for the positive feedback. We are so glad to hear that you have been able to use the website and have your service needs met with ease. We look forward to taking care of next repair need as well. Thank you for choosing AHS.

Oct. 25th, 2021

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Verified Customer

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Suzanne Henderson, NV

My first experience with American Home Shield was good. Actually, once they assigned my problem to a repair company, I did not work with American Home Shield again. I was very happy with the assigned repair company and my leaky kitchen faucet was repaired to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Suzanne. We really appreciate you letting us know your plumbingissue was resolved to your satisfaction. We love to take the hassle out of home repairs. We are so glad you chose American Home Shield.

Oct. 25th, 2021

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Verified Customer

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Audrey Kay Prewitt Paso Robles, CA

AHS generally does what it says it will. However, communication can take weeks, and in one recent experience months. I am currently waiting for an authorized reimbursement. It has ben 3 weeks and I dont kno if they recieved my email with the needed reciept attatched. My fingers are crossed. When I call the wait times are often over 30 minutes. However, despite the delay and kavk of communication AHS has come through in the past so my fingers are crossed.

4 years ago

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Verified Customer

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Teolonda Miller Madison, AL

American Home Shield is a great company, I didn't have to wait long to have my appliance serviced. I would definitely recommend their home warranty services to all my family and friends.

4 years ago

Reply from American Home Shield

Hi Teolonda. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Diana Shaw Glen Allen, VA

Recently had 2 claims put in. The service providers responded quickly and appointments were made within a reasonable time frame. Handled professionally and workers were friendly.

4 years ago

Reply from American Home Shield

Hi Diana. It is really wonderful to hear that you got a response so promptly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 18th, 2021

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Verified Customer

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Eric Phillips Dallas, TX

We had 2 service requests in the last few months since we started the service. The first request was fine, no issues. The second was requested on 9/28/2021 regarding our dryer. We had no contact from the contractor for a week. I tried calling them and the number always rings to a generic voicemail and the calls are never returned. I called AHS again and was told that they would change the contractor that day. It never has been changed. Finally I called yesterday and had AHS refund the service charge. I don't know what the problem is but this is not good for our second interaction with AHS. We were gifted a subscription that ends later this year an d we're already looking for alternatives.

4 years ago

Reply from American Home Shield

Hi Eric. Thank you for taking time to let us know about your service experience. I do hate to hear that the issue with your dryer has not been resolved. I would be happy to speak with you to further address this issue.

Oct. 20th, 2021

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Verified Customer

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Melissa Thomas Littleton, CO

AHS is very timely with responding to our calls for service. I wish there was more space given for us to more accurately describe the problem, and to also name a secondary contact (or first) as our renter is who needs to be the contact person.

4 years ago

Reply from American Home Shield

Hi Melissa,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Oct. 19th, 2021

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Verified Customer

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Imad Washington, DC

Outstanding customer service, quick response and fully understanding of customers need. The agent resolved the misunderstanding between me and the contractor in one phone call.

4 years ago

Reply from American Home Shield

Hi Imad. Thank you for your feedback. We are very happy to hear that the issue was resolved to your satisfaction. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Oct. 18th, 2021

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Verified Customer

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Cheryl Wong Kaneohe, HI

Customer service response time could be a little quicker. There was some confusion about septic coverage from when I was a new member to a renewal member. I thought the coverage was also renewed but not the septic system. I don't believe I was informed that it was going to expire or else I would have paid for the add on to the policy.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 29th, 2021

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Verified Customer

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James Bistany Las Vegas, NV

Garage door opener service was a breeze from start to finish. Professional and competent. As to my first experience I am comfortable with giving you 5 stars. We'll see what's what going forward.

4 years ago

Reply from American Home Shield

Hi James. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Travis Emerson Cedar Rapids, IA

Plumbing and dishwasher replacement. Both times a professional showed up timely and performed good repairs. The dishwasher was at the end of it's life and was replaced with an equivalent dishwasher.

4 years ago

Reply from American Home Shield

Hi Travis. Thank you for letting us kow how your service experience was. We are so glad to know your appliances were replaced. We you to know you can always count on us when need us. We can't wait to work with you again.

Oct. 18th, 2021

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Verified Customer

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Don E Connolly Byram, MS

I continually recommend that my friends avoid the high repair costs they will eventually experience if they fail to insure their plumbing, appliances, HVAC, and other features of their home that will require maintenance.

4 years ago

Reply from American Home Shield

Hi Don. Thank you for letting us know about your experiences with AHS. It is so great to hear that you have been happy with the service we provide. We really appreciate your recommendation and thank you for being our valued member.

Oct. 18th, 2021

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Verified Customer

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Deborah J Smith

I feel their response time needs to be quicker. They say for the clients to contact the service if you have not heard from the company in 24 hours. America Home Shield takes their time getting back in touch with me.

4 years ago Edited January 10, 2024

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Verified Customer

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Adam Brice Crump Saint Johns, FL

I have used them once since initiating a warranty service 5 months ago. So far, so good. The only reason I chose 4 stars versus 5 is the customer svc contact approach -it's an automated system and you have to select "sales" prompt just to get a human on the phone. Other than that, I highly recommend.

4 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Verified Customer

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Jeff P Grunau Fresno, CA

Prompt service. Contractors solve the problem. The only issue I have is the auto renewal. I have some adjustments to make and the renewal process has skipped past me twice.

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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TMartin Lithonia, GA

I’m a longtime customer and have been with the AHS company for over 20 years. I know and trust that they will take care of any problems or issues I have with my home. The are solid!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi TMartin. It is so wonderful that your plumbing issue was taken care of with ease. We can't wait to provide you with excellent service again for your next repair.

Oct. 18th, 2021

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