American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Martha Insall Abilene, TX

I have been served well by American Home Shield. They are prompt and the one time my problem was not fixed correctly, they followed through until it was. I happily recommend American Home Shield

4 years ago

Reply from American Home Shield

Hi Martha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Damiko Akron, OH

offer alot prompt good service serviceman who came out used a mask and foot protection for my floors that showed alot of respect towards me I appreciated him and he was a good worker

4 years ago

Reply from American Home Shield

Hi Damiko. Thank you for letting us know about your experience. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 16th, 2022

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Verified Customer

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Richard W Adams Orlando, FL

My regular pool service told me that the heater is beyond it's life and not repairable, I called AHS to look at it and the heater was repaired and is now working as always. The service was prompt, professional and honest.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 16th, 2022

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Verified Customer

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Mike Masters Rockwall, TX

The trade people they have sent to my home have been professional, competent, and responsive. The website that AHS uses is not very friendly. That could be improved. Also, long hold times for phone contact continues to be the norm. That could definitely use 8mprovement.

4 years ago

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Verified Customer

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James Parks Omaha, NE

Most of my experience with AHS has been good. In the past, I have had several service requests for plumbing and appliance repairs that were completed with good results. My only negative service was when my hot water heater went out and AHS assigned to service to Showers Plumbing Company of Missouri Valley , IA. It took 11 days to replace the hot water heater, plus Showers Plumbing charged me and extra $290 installation charge. There was no extra installation effort required. No one from AHS would provide an explanation for me having to pay the extra $290.

4 years ago

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Verified Customer

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Heather McDonald Pittsburgh, PA

They have been wonderful to work with. The contractors that came out to perform the work or excellent, the communication with the representatives was extremely smooth. I couldn't be happier with the service I received..

4 years ago

Reply from American Home Shield

Hi Heather. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Feb. 10th, 2022

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Verified Customer

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TYhornton P Edwards Colora, MD

Had problems with my dishwasher : so I had a AHS schedule a serviceman to my home to investigate. It was determined that it could not be repaired,so I was contacted by AHS to proceed with a replacement. Very happy!

4 years ago

Reply from American Home Shield

Hi Tyhornton. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Feb. 10th, 2022

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Verified Customer

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KATHLEEN Z BROWN Kapolei, HI

Response by subcontractors is usually quick but if there's a broken appliance, it seems to take forever to get fixed or replaced. AHS did not stand by me when I had to pay for damage a subcontractor did to my ceiling though they said they fired the company.

4 years ago

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Verified Customer

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April Harrisburg, PA

Very poor communication, blame is put on the contractors when items are late when ordered even though American Home Shield completed the ordering, EXTREMELY difficult to speak to a supervisor and NOT at all helpful when I did, appointments were set up by American Home Shield for contractors to come to my house and I was NEVER informed and the times were during my work hours! I had to make all the phone calls and do all the leg work when a job took WAY longer than it should have due to the wrong parts being ordered and I sat and waited almost 3 weeks for a new hot water heater and was NEVER called once by a customer service rep. With an update!

4 years ago

Reply from American Home Shield

Hi April. Thank you for taking time to let us know about your experience. We do hate to hear that there was an issue with communication and scheduling. I would be happy to speak with you to address this matter further.

Feb. 10th, 2022

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Verified Customer

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Walter Pittman Fremont, CA

We can get items that are covered fixed whenever there is a problem. We receive very professional, courteous, friendly, knowledgeable, caring, and quick service from American Home Shield.

4 years ago

Reply from American Home Shield

Hi Walter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 2nd, 2022

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Verified Customer

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Anthony Santiago Chicago, IL

Bath tub had a stoppage, once I informed AHS they took action and made sure they sent someone out as soon as possible to get the problem solved for me and my family. Very professional.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for the 5 star review. We are so glad to hear that the pluming issue was resolved to you satisfaction. We understand how important it is to our members to provide dependable service. Thank you for trusting AHS.

Feb. 1st, 2022

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Verified Customer

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Kathryn Boyd Ocala, FL

I paid my $100. They scheduled my repair. The plumber came, told me I needed a whole new hot water heater and pan. He submitted the information to AHS. I ended up having to scramble to come up with $350 for the installation charge that I wasn't expecting. Loved the plumber and the job he did, for, that AHS approved the new hot water heater. BUT was not happy with the unexpected outlay of $350.

4 years ago

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Verified Customer

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James Perry Savannah, GA

I feel nicely protected. My refrigerator problem was taken care of 100%. I have an oven problem in which AHS offered a fix that would leave us without an oven for weeks or provide us only with about 15% of replacement which left us in somewhat of a bind.

4 years ago

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Verified Customer

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Darrel Smith Boonville, IN

Our heat went out on a Sunday night late and we called and they put in the order right away . The furnace guy called the next day, he called and came around noon and fixed the problem.

4 years ago

Reply from American Home Shield

Hi Darrel. Thank you for such a positive review. It is our goal to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Jan. 25th, 2022

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Verified Customer

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Alison Mayfield Atlanta, GA

My service order was executed in a timely manner. Once it was determined that my appliance needed to be replaced it only took a couple of days and I received my Lowes voucher via email. It was a seamless experience.

4 years ago

Reply from American Home Shield

Hi Alison,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 25th, 2022

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Verified Customer

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Abiodun Alade Bristol, CT

My experience was excellent. The vendors are polite, and they are willing come back if there is need for them to comeback again. Excellent service is received from the vendors sent so far.

4 years ago

Reply from American Home Shield

Hi Abiodun,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 18th, 2022

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Verified Customer

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Leslie owens Jacksonville, FL

I am not very happy. So my first experience was great but after that it was very bad. I had a blockage, called and got quick service no problem. 2 weeks later my dryer stopped so I called and it was going to be 3 weeks before they could send someone to fix it. So I paid out of pocket for the repair. It was only 130.00 so at that point I was still not bothered too much. But then I had a leak on Christmas Day and the nightmare started. My house was flooding due to a blockage I just bought the house and did not know where the shutoff valve was located. Called ahs and got hung up on without speaking to anyone. Finally got connected after trying again but no one came on the line. Could hear kids and yelling but no one spoke to me. Tried again and got someone, explained the situation. They said they would get someone and expedite. They assigned a company that was closed. Now my house is flooding and they want me to wait until the plumbing company opens Monday. So I call around and find an emergency plumber who comes out. And turns off the water and tells me what the problem is. A blocked line. My question is this what am I paying ahs for if I have to find my own service repair service and pay out of pocket for repairs 2 out of 3 times. My house was literally flooding from the blockage and had to hire my own emergency plumber. And I had to hire my own appliance technician.

4 years ago

Reply from American Home Shield

Hi Leslie. Thank you for bringing your concerns to our attention. We do hate to hear that you had to call your own vendors and pay out of pocket for the service. I would be happy to speak with you to address this issue further.

Jan. 12th, 2022

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Verified Customer

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Geraldine Web Thomaston, GA

I feel that services are to slow when there is an issue with an appliance. In my case, I placed a work order on 1/7/22 and an appointment was schedule for the next day. I was excited because my refrigerator was not cooling properly. Services had previously being done and all I thought was great. But that was not the class. At this time, I have not heard from anyone from American Home Shield. y.

4 years ago

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Verified Customer

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Peter Breimhurst Saint Paul, MN

Great warranty company that actually covers what they say they will cover. I have had appliances serviced through them a few times and they have been easy to work with. The only reason I did not give 5 stars is that they make it very hard to exit the contract.

4 years ago

Reply from American Home Shield

Hi Peter,
I appreciate your feedback regarding your AHS contract and hope you continue to enjoy American Home Shield!

Jan. 20th, 2022

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Verified Customer

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Felicia Brown Rockford, IL

I haven't had a problem so far trying to see how long this service call will take to get my fan exhaust repaired at this point it seems to be going okay but haven't got the job repaired yet

4 years ago

Reply from American Home Shield

Hi Felicia. Thank you for taking time to let us know you have not had any problems so far. We appreciate your patience while waiting to have the issue with your fan completed. We want you to know you can count on AHS as your home warranty company.

Jan. 12th, 2022

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Verified Customer

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Ronald Lorenz Southlake, TX

My service was not really completed as defect was not repaired, only made to function. Parts where unavailable on my A/C so they wired around the circuit board, disabling part of the system to make the unit work. Not really fixing the root problem. I suppose the service co had to close the ticket as it had already gone on for several months trying to get a part. Why was unit not replaced if parts could not be found to make it fully operational?

4 years ago

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Verified Customer

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Cherie Tompkins Bethany, OK

Good response with tech for dryer and plumbing but not pleased at all with call on refrigerator as nothing done by others sides and time lapsed.. told I would have to pay for another call if I wanted to try again to see what could be done.ng issues. Had also a call om

4 years ago

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Verified Customer

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Kristine Childers Denton, NE

During the coldest part of winter so far my heat went out on a Sunday, also on the week of Christmas. I sent in a service request and they said someone would contact me the next day. A company came out the next day and they said they didn't work on my type of furnace (modular home?). So on Tuesday another company came out and reported to me they had to order the part. Part was ordered and installed 2 days before Christmas. I had borrowed 4 space heaters from different family & friends to try and keep warm & pipes from freezing.

4 years ago

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Verified Customer

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Marla Marshall, MI

My furnace went out recently. A repairman was here within 24 hours and had the furnace fixed before he left. The temperatures in my area were really cold, and I appreciated that he made my service call a priority.

4 years ago

Reply from American Home Shield

Hi Marla. Thank you for letting us know about your experience. It is great to know the issue with your furnace was resolved so quickly and efficiently. We look forward to taking care of your future repair needs as well.

Jan. 12th, 2022

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Verified Customer

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Chad St. Aubin Littleton, CO

My whole family has American Home Shield. We are all starting to notice the customer service is declining. People don't do what they say they will and it must followed up by repeated phone calls. I had a broken dryer for almost two weeks and they even escalated it. Lastly, they have insulated the supervisors very very well. There is no way to to talk to a supervisor when you call in according to the call takers.

4 years ago

Reply from American Home Shield

Hi Chad,
I hate to hear about the delay in service to have the dryer repaired through AHS. I would be glad to speak with you to reach a resolution.

Jan. 7th, 2022

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Verified Customer

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Ellen Austin Rockford, IL

AHS overall has been very hood. In one instance the local business would not return calls about a replacement of an air conditioner. After five unsuccessful callsi vontacyed my realtor who ultimately contacted AHS - who had the problem solved almost immefiately.

4 years ago

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Verified Customer

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Michael Lovato Colorado Springs, CO

American Home Shield is great, but we are having issues with the repair company coming back out because the repairs were not done correctly. I have left 2 messages and have called three times with no response.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to let us know that you have been pleased with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Dec. 31st, 2021

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Verified Customer

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Janet Mission Viejo, CA

We have been with them for many years and have always received prompt and expert service. They are always responsive to any complaints and work to correct any problems with vendors or scheduling.

4 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Gregory Keller North Las Vegas, NV

So far, they responded quickly with a knowledgeable technician who solved my problem. My only concern is , will they replace my quality appliances or fixtures with "Cheap Crap"? That is a concern!

4 years ago

Reply from American Home Shield

Hi Gregory,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Cherie Newell McKinleyville, CA

We received fast, excellent service right before after all of the outlets in our kitchen were tripped off due to starting an appliance. I submitted a request and, within two days, the repairs were completed.

4 years ago

Reply from American Home Shield

Hi Cherie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Connie Cronin Nixa, MO

A service person contacted me on the same day that I made the request. They conducted service later the same day - including a round trip to a parts store in and adjacent city.

4 years ago

Reply from American Home Shield

Hi Connie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Mark Edmonds Hinesville, GA

Recent sign up had a stove problem which was resolved quickly and efficiently. No stress, no confusing or misleading info just straight talk to the point customer service. Refreshing experience. Thank you.

4 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Eloise Chocalas Seffner, FL

I have had AHS on 5 homes. While this was the only time that I have had to "use" them, the response was quick and the problem addressed. I appreciate being able to give feedback on the service and technicians.

4 years ago

Reply from American Home Shield

Hi Eloise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Rick Blough Sierra Vista, AZ

As posted in a previous survey, I am very pleased with American Home Shield and the quality of service they provide through third party services. My wife and I have not had a bad experience yet.

4 years ago

Reply from American Home Shield

Hi Rick,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Keykavous Parang Irvine, CA

Some technicians are good. However, we called for cleaning the duct for the dry cleaner and the technicians asked us to pay more than $75 and then cancel the order with American Home Shield and pay them directly for doing additional service.

4 years ago

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Verified Customer

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Tammy Carden Canton, GA

Someone is always dispatched as soon as possible if I have a problem. We have had a couple of contracted companies that haven't had great service, but HSA always sent another company to replace.

4 years ago

Reply from American Home Shield

Hi Tammy. Thank you for taking time to let us know about your service experiences. We understand the importance of prompt and dependable service for our members. It makes us very happy to know that you have been pleased HSA.

Dec. 15th, 2021

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Verified Customer

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Lisa Walker Oak Forest, IL

I have an issue twice where I needed to call AHS. Customer Service Representatives we're very tentative to my issues and went above and beyond to help find someone to repair the issue right away.

4 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Denise Wayand Bethel Park, PA

I have been trying to get my new replacement dishwasher for over 2 weeks. It was delivered to a 3rd party contractor that no one can get hold of and they have very BAD reviews on social media. Additionally when my stove was repaired before Thanksgiving, that contractor scratched my wooden floor. I contacted the warranty company and they said they were going to reach out to the contractor and get back to me. I have not heard anything. Lastly I signed up for a furnace check and 3 weeks later it was cancelled because they were unable to find anyone to perform the "check-up" in my area.

4 years ago

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Verified Customer

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Daniel Baker Apache Junction, AZ

For the most part it's been a good experience biggest issue I have with AHS is if you're going to accept me as a customer with a home that's 20 + years old then don't try and disqualify repairs because the local building codes have been updated.

4 years ago

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Verified Customer

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Cynthia Gottshall Macon, GA

They have always been responsive to my service needs. They assign a business to handle service need quickly, provide me with contact information, and make it easy for work to be completed.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Howard Friesner Tonopah, NV

I've had a claim for a Repair on my dryer and we agreed that since I'm in a remote location that they would just replace it because the cost would be too high to get a service guy to my house So after I paid the 75 dollar service fee American Home Shield somebody thought it might be funny to send me a check for $204 instead of the full refund value of the dryer

4 years ago

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Verified Customer

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Ericka Sanders Philadelphia, PA

Nice and courteous and always seem to get the job done,this is why I rated them so high thats all I have to say for now if you want more information please feel free to call me

4 years ago

Reply from American Home Shield

Hi Ericka. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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susan G Howland Carson City, NV

experience and professionalism. Requested a plumber and an electrician. Very satisfied with both. they went out of their way to fix the problem and advise me on other issues.

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Jennifer Harrison Tucson, AZ

They seem to cover the bare minimum. 2 recent claims A/C for the second year in a row had to be "repaired" and after paying an exorbitant amount for parts not covered by the "warranty" it went out again 2 weeks later. It is a HUGE fight to get AHS to do what they advertise "if we can't fix it, we'll replace it". Had an above ground plumbing issue they refused to repair because they considered it outside the foundation, per the rude, unprofessional, tattooed "tech" the company sent who took all of 30 seconds to provide "service". They were quick to deduct the service charge and flat out refused to refund it. When I called the company, the AHS service representative was clearly working from home, I heard roosters/chickens and other farm animals in the background. I received absolutely zero assistance other than "read the fine print again slowly with the customer service representative with a language barrier. My air conditioner is still inoperable after 2 years of paying to have the same issue fixed, the plumbing issue was paid for out of pocket due to the opinion of an unprofessional technician that apparently did not feel like being there. I have 2 policies with this company, and I truly feel I am not seeing value in my annual investment. I am looking for another warranty company that is true to their word and provides the service I am paying for.

4 years ago

Reply from American Home Shield

Hello Jennifer. Thank you for your feedback regarding your service experience. I do hate to hear that you feel you are not seeing the value in your home warranty coverage. I would be happy to speak with you regarding any unresolved issue.

Dec. 8th, 2021

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Verified Customer

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Rose Mary Espinoza Port Hueneme, CA

I was always very happy with American Home shield. But my recent repair was partially denied. We were ok with that but when we got an estimate from the electrical company it was over $2000. Originally they quoted $1300.and you had said you would cover some of it.

4 years ago

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Verified Customer

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Lynn Compton Nicholasville, KY

We've been pleased with the response from the company. They have repairmen here within 2 or 3 days. We had a refrigerator we had had issues with since we bought it. They fixed it, but when it had problems again they replaced it.

4 years ago

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Verified Customer

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Ryan Coleman/Ebony Coleman Alexandria, LA

I am a real estate investors with multiple policies with American Home Shield. American home shield doesn't acknowledge my multiple polices (6) and treats me as a ordinary customer when I'm paying more than must residential customers. They should have a business department that handles larger customers. I'll have over 100 doors in the near future and will find someone who acknowledges me as a business customer.

4 years ago

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Verified Customer

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Daniel B Budziak West Chicago, IL

Thank so much for money for a new washer. The only thing I didnt like about the experience was the people from india on the line in the beginning. I couldnt understand what they were saying and it delayed getting so.eone out. We need people working here in the US.

4 years ago

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Verified Customer

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Christie Bankston Crossville, AL

Good service! Washer broke down. Did send someone out to fix. Now waiting on part to come on. Just takes time between waiting on repairmen and then waiting for part then repairmen to come back out! But warranty is worth it to me!

4 years ago

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Verified Customer

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William Walters Lincoln, NE

I placed a request for service on-line. As part of that request, I paid for the service using a card. Within 24 hours, the service was completed, thoroughly, rapidly, professionally. Ten days later, I received notice I had not paid the bill. So, I went on-line to find my invoice/bill, which was not there. I paid the bill using my card, but I could not log out without pressing the "Pay Now" button a second time. After logging out, I received two separate e-mails reporting that I had paid. So did I pay 3 times for one service? Very confusing.

4 years ago

American Home Shield Reviews