American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Martha Preboth Lawrence, KS

I called about my garage door opener. They communicated with my and worked into my schedule. They sent an experienced technician. I had to have additional work done on the door itself. Now I barely hear when the door opens.

3 years ago

Reply from American Home Shield

Hi Martha. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 25th, 2022

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Verified Customer

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Lorna Prudhomme Stockton, CA

Each time I hv requested service AHS was quick to get someone out to my residence. Most of the contractors that I have worked with have been pleasant and know what they are doing.

3 years ago

Reply from American Home Shield

Hi Lorna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Craig Durrance Dover, FL

So far they have honored their word for service and or replacement, my only concern is how long it is taken to diagnose my cooktop, but I understand the technical issues also that causes the delay.

3 years ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Carol Wendel

Still on the ledge as to whether I will continue service with them. You really have to spend an enormous amount of time convincing them that certain things they say are not covered are covered according to the contract. The contractors they send are far from the best in service and properly diagnosing and fixing an issue on the first or even second visits. I have had a few repair orders that were resolved.

3 years ago

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Verified Customer

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Larry cantu Poteet, TX

We were under the impression that our entire household was covered, yet when our freezer went out, suddenly we learned that freezers were excluded and we would need to purchase more coverage to have it covered, which was way too late after we lost every bit of our saved food. Since we never received any policy in writing, it was difficult to understand how our freezer was not part of our household.

3 years ago

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Verified Customer

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Sheila Perry Red Lion, PA

They are a little pricey compared to others, BUT, for any problem that i have needed them for: furnace, AC, fridge, the repair crew are professional and courteous. AHS people always have gotten back to me with in 24 hours, with email reminders for pending services.

3 years ago

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Verified Customer

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Bethanie Harmon Brooklyn, MI

When I made a service request to have my water fixed, and even though you were the ones that helped me get this same water heater just a year and a half ago, you did not tell me up front that you were unable to service it because it is under warranty. It was only after you had a contractor come twice and we had been without hot water for 1 week that you told us this. The warranty contact info you gave me was incorrect so I had to look that up myself. Then I had to get someone else to install my part even though our warranty only covers parts not labor because of your stupid non-customer friendly policy.

3 years ago

Reply from American Home Shield

Hi Bethanie. Thank you for bringing this issue to our attention. I am sorry to hear you were not happy with the service you received. I would be happy to speak with discuss this matter further.

Apr. 22nd, 2022

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Verified Customer

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Susan A Walton

They are responsive to their customers. I am unsure if calls are outsourced because once my requests did not match the technicians work order which cost me another trip charge.

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Jack Lyons

Because you people are like the 'Pizza Man' you always deliver! Porfirio my repairman you sent was very knowledgeable, quick and very professional. al and a keeper. He is very knowlegdable , quick and professional

3 years ago

Reply from American Home Shield

Hi Jack. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Armen Enkababian

all work done timely and professionally. They assign companies to do the work needed. In my experience, being a user of their service for more than 30 years, I have always been pleased with their choice of provider.

3 years ago

Reply from American Home Shield

Hi Armen. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many more years to come.

Apr. 15th, 2022

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Verified Customer

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Marion Sylvester hills

Because they are the American Home Shield Warranty are professional with clientele that keeps them very busy with problem solving and troubleshooting the affected appliance and or sysytem in the home..

3 years ago

Reply from American Home Shield

Hello Marion. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 15th, 2022

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Verified Customer

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Magaly Guzman

When I call for a service request they respond quickly and always very courteous. Do receive the service request response in a reasonable time. The service providers sent to my home have done a fantastic job. Thank you.

3 years ago

Reply from American Home Shield

Hi Magaly. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

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Verified Customer

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Kevin Beauchamp

AHS replaced my 26 year old central air system with no problems. The compressor went out on the old one and the contractor said it would not be worth fixing because of the old r-22 components. I highly recommend AHS

3 years ago

Reply from American Home Shield

Hi Kevin. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Apr. 15th, 2022

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Verified Customer

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Jason Gatewood

For really simple claims, AHS comes through all the time, every time. But if you get into something complex that will seemingly cost time and money, they try to cheap out on the contractors and scrutinize the wording of the inspection to finagle their way out of the claim. ALWAYS be your best advocate, choose your own contractor (they keep a list so you do not need to go with whoever they stick you with initially if needed), and know your contract verbatim so you can recite it down to the letter if you need your job escalated.

3 years ago

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Verified Customer

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Sandra Wilson

I'm a fairly new customer of AHS and have used their repair service network twice (for kitchen faucet and for dryer). I have been pleased both times with the service. Very professional and prompt.

3 years ago

Reply from American Home Shield

Hi Sandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Maria

I've been with them for a few years, and sometimes there was a disconnect between my issue, the contractor sent, and billing. However, the last 12 months have improved greatly in large part due to the website updates and the ability to do video calls beforehand.

3 years ago

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Verified Customer

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Rochelle

The company has been good to work with my only problem is the amount of time it takes from the time you contact them with an issue to the amount time it takes for a person to come out and address the problem. It seems that the repair person is in such a rush that they misdiagnosed the problem or repair it incorrectly and then they have to come out again.

3 years ago

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Verified Customer

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Michael LaChapelle

I'm not had the best experience with how a past request was handled. The most recent one I'm very happy with. They used a real quality heating and cooling service provider local to me. The electric was not local and was so Jen too big to fit in my crawl space. It was on me "to provide a path to allow the technician to work" I couldn't help him lose weight or cut a hole in my floor to fit him somewhere.

3 years ago

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Verified Customer

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Teresa P Hall Opelika, AL

It's all in the contractors. We've used them for HVAC and the contractor was top notch. We've used them for plumbing and one star isn't low enough. (They came three times, never snaked our drain, left us with three inches of raw sewage backed up into a shower, then never came back. AHS kept telling us we had to wait on the plumber to return. He never did. We called RotoRooter. No apology or followup from AHS.)

3 years ago

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Verified Customer

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Eileen Van Dielen San Manuel, AZ

When my hot water heater needed repair there someone here to fix it within a resale time frame. Company they send was very good. Explained what needed to be fixed. .Tell others about you.

3 years ago

Reply from American Home Shield

Hi Eileen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 31st, 2022

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Verified Customer

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Janie Burns Canonsburg, PA

A real person that I could understand, answered the phone and helped me.I was directed to a plumbing company. The company contacted me immediately and scheduled the work. All done perfectly and neatly.

3 years ago

Reply from American Home Shield

Hi Janie, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Thomas Carlisle, PA

AHS came through in the clutch when my furnace went out in the middle of winter. They expedited the initial service call and ensured the servicing company quickly repaired the furnace.

3 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Cydney Carbondale, IL

It was so easy. I really appreciate the quick response to my initial payment of my deductible. I've told my family and friends about how great it was. My brother recommended American Home Shield to me.

3 years ago

Reply from American Home Shield

Hi Cydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Kanwal Nadeem Abilene, TX

Every time which we have needed AHS, they have sent competent and very nice technicians. The insurance has saved us a lot of money and kept us from experiencing the hassle of finding someone trustworthy to complete the job.

3 years ago

Reply from American Home Shield

Hi Kanwal. We are delighted to hear that you have been pleased with the service and coverage from AHS as well as the technicians. We want you to know you can always count on AHS as your home warranty company. Thank you for being our valued home warranty member.

Mar. 23rd, 2022

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Verified Customer

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Dennis Prochazka Belton, MO

Our heater quit when during the coldest stretch this year. They communicated with the vendor and had us back up and running in 24 hours. This is amazing because they had to have the repair part shipped in.

3 years ago

Reply from American Home Shield

Hi Dennis. Thank you so much for the positive review. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your heat. Thank you for trusting AHS.

Mar. 23rd, 2022

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Verified Customer

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Jimmie Lane Florissant, MO

Been with them 17 yrs quality lacking have to speak with representatives out of US at least it seems that way hard to understand their English they only have one company assignment to an area they changed their contact which they have a right to do just don't feel as good about AHS as I did when I joined my recent experience was horrible not with them but with the only company associated with my area had to hire other company to remedy my problem

3 years ago

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Verified Customer

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Maya Gardner Danville, CA

I had an urgent issue with an appliance down, first service provider couldn't come for 2 weeks! AHS helped find me another provider that showed up the next day, excellent service.

3 years ago

Reply from American Home Shield

Hi Maya,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Brian Normile Dayton, OH

Dennis did an excellent professional job of installing a new faucet in the kitchen. We would be glad to have his services again. It is reassuring to have a seasoned plumber in your property.

3 years ago

Reply from American Home Shield

Hi Brian, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Linda W. Ocala, FL

I would have given them a 5 but I have only used their services once. They were very prompt in replying to my request They sent a technician out right away when I called for an AC spring check up. The technician Kevin was prompt and professional.

3 years ago

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Verified Customer

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Pablo Perez El Paso, TX

The service was very good. An appointment was set up for me right away for both my dishwasher and my tiolet. The technicians arrived as scheduled. They did a good job of solving the problems.

3 years ago

Reply from American Home Shield

Hi Pablo. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Mar. 25th, 2022

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Verified Customer

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Linda Yeckel Glendale, AZ

American Home Shield has come to my rescue many times to fix the issues I've had with my home. Very efficient, found the repair company needed and problem solved. I've recommended AHS to my friends.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Vivian Atkinson Wilson, NC

When I called they informed me of the company that was coming to repair my appliances, but when I did not hear from them they contacted the company and also gave me the number to contact the company.

3 years ago

Reply from American Home Shield

Hi Vivian. Thank you for taking time to write a review of your service experience. We really appreciate you letting us know that you were pleased with the service you received. We look forward to taking care of next repair need and providing you with an exceptional service experience.

Mar. 28th, 2022

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Verified Customer

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Robert I Marshall Hope Mills, NC

Well, because of the service, and the performance of that employee for my AC, I had read up on the AC problems with my unit, and he said exactly hat I had to good repairman, I am happy with his service.

3 years ago

Reply from American Home Shield

Hi Robert. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 16th, 2022

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Verified Customer

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Daniel Fitzgerald Abington, PA

In November of 2021 a Plumber sent to my home by AHS added an additional charge of $400 to the repair that he performed. He claimed the additional cost was was authorized by AMH. After reviewing his invoice and comparing it to my contract with AHS I found that the $400 charge was in error. After several phone conversations with AHS about this issue I have been told that my case was referred to "The Escalation Department." It is currently over three month since I payed the $400 and I'm still waiting for a reimbursement. I've made numerous inquiries into the status of this issue and have gotten no response!

3 years ago

Reply from American Home Shield

Hi Daniel. Thank you for bring this matter to our attention. I am sorry to hear that no one followed up with you regarding your request for a reimbursement. I would be happy to look into this issue further and contact you.

Mar. 22nd, 2022

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Verified Customer

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Paul Ziniti Henderson, NV

AHS reps and Service Providers were all courteous, professional and responsive. Two of three Reps were difficult to understand . Service work was completed to a satisfactory level but not perfectly. One service call had to be repealed 3 times before adequate repair was achieved.

3 years ago

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Verified Customer

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Costella David Bowie, MD

I have been trying to get the heat fixed in my condo in Conway South Carolina since the beginning of February. They have been I believe now for tickets written to four different companies none of which have been able to rectify the issue. I called American home shield two days ago I spoke with Celine and she said she was going to get a company and call me back she has not done so yet. This is becoming very frustrating.

3 years ago

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Verified Customer

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Mario J Recchioni Russellville, TN

Very good service. Had a claim for a washer, it could not be fixed, they got me a brand new one. Have had issues with my heat pump, technican was out the best day and corrected my oroblem fixed within an hour.

3 years ago

Reply from American Home Shield

Hi Mario. Thank you for your positive review and feedback. It is our goal to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 16th, 2022

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Verified Customer

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Susan Diane Crawford-Jones Washington, DC

The repair company did an excellent job of fixing my drainage issue, however, the delay from the time I initiated the service request from AHS to when the company completed the repair took 3 days. I actually had to call AFS to find out the status of my claim instead of being updated from them.

3 years ago

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Verified Customer

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Glossie M Carpenter Corona, CA

Concorde was sent out to fix the two burners in my oven. The guy was Unlicensed and had many complaints filed online. He did nothing. My garage door opener went out November 17, 2021. They have sent two guys for a total of five visits to my home. If the garage door is not opening and closing at the time that they get here they can't replace it because they don't see the problem. I paid $100 the first time it was not fixed. And I paid $100 a second time and it still is not fixed. The guy who came out for my dishwasher fix it in one visit he was excellent. They are a mediocre company at best. They monitor what the person can fix and cannot fix where is a reputable dealer that has come out that many times would have put a replace my garage door opener

3 years ago

Reply from American Home Shield

Hi Glossie. Thank you for taking time to let us know about your experience. I am sorry to hear that the issue with your garage door opener has not been resolved. I would be happy to follow up with you to discuss this matter further.

Mar. 22nd, 2022

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Verified Customer

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Relly viray Hayward, CA

Excellent customer service after we had a problem with our washer. Quick response and decision was made that a replacement of nee washer is needed instead of repairing the problem.

3 years ago

Reply from American Home Shield

Hi Relly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Michael Leviston Phoenix, AZ

I have had issues with my appliances ans every time the service ans the response time is excellent . No shady contractors or overcharging , I use pay the deductible and the service gets done

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair need as well.

Mar. 10th, 2022

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Verified Customer

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Jo Ann Hahn Desoto, TX

No issues and timely response. We have had three issues that we needed a professional. All three times, we had no issues and our issues were resolved quickly. All contractors have been very helpful and friendly.

3 years ago

Reply from American Home Shield

Hi Jo Ann. Thank you so much for your feedback. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 12th, 2022

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Verified Customer

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Elaine Mattia Pittsburgh, PA

Loved that we could request an appointment online, received a call from repair company within minutes and an appointment scheduled within days. Tyrell, the repair person was professional and fast.

3 years ago

Reply from American Home Shield

Hi Elaine. Thank you for letting us know you enjoy the convenience of requesting service online. We are so happy to hear how well the repair was taken care of as well. We look forward to providing you with a great service experience for your next repair need.

Mar. 11th, 2022

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Verified Customer

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Annie OBrien Mesquite, NV

I request service for whatever reason, I get a call from someone to schedule an appointment, they arrive on time , decide what needs to be done, then that do it. I couldn't be more pleased.

3 years ago

Reply from American Home Shield

Hi Annie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Mar. 11th, 2022

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Verified Customer

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Sherry Chicago, IL

I had a problem with my account concerning changing to a higher plan, but the employee working on my account did not follow through with what was suppose to be done. I requested a call from a supervisor on several occasions but NEVER received a call back.

3 years ago

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Verified Customer

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Cynthia Callas Kempton, IL

Fast, reliable response to my calls. I was referred to, and contacted by a service company within a day to schedule an appt. for repair. Work was completed within a few days of my call.

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Eric Fruithandler Coppell, TX

On lime scheduling is good but if you want a specific repair company that you have used in the past and need to call customer service the oversea's representatives are awful. Hard to understand and if you ask to speak to a supervisor or a US based representative they will NOT allow you access. This is a horrible way to work with US customers. Have spent hours on the phone with them.

3 years ago

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Verified Customer

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David A Garcia Valparaiso, IN

During the middle of Covid, we had a breakdown of our washing machine. It took months of attempting to resolve this issue. We seldom call in anything, but when we do the need to have a reliable service respond is necessary. AHS failed I don't want to hear excuses about Covid, because when AHS wanted their money for my contract their reps were readily available.

3 years ago

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Verified Customer

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Janet Brown Findlay, OH

I have been a member of AHS for over 5+ years and whenever I have an issue it is quickly resolved. That timeliness and not having to scramble to find service makes it a five star for me.

3 years ago

Reply from American Home Shield

Hi Janet, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Michelle Kruse Saint Paul, MN

My furnace problem was addressed immediately and someone was assigned to take care of it. They agreed to replace my furnace with no argument and the replacement was delivered in a very timely manner.

3 years ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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