American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Jack Lyons

Because you people are like the 'Pizza Man' you always deliver! Porfirio my repairman you sent was very knowledgeable, quick and very professional. al and a keeper. He is very knowlegdable , quick and professional

3 years ago

Reply from American Home Shield

Hi Jack. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Armen Enkababian

all work done timely and professionally. They assign companies to do the work needed. In my experience, being a user of their service for more than 30 years, I have always been pleased with their choice of provider.

3 years ago

Reply from American Home Shield

Hi Armen. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many more years to come.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Marion Sylvester hills

Because they are the American Home Shield Warranty are professional with clientele that keeps them very busy with problem solving and troubleshooting the affected appliance and or sysytem in the home..

3 years ago

Reply from American Home Shield

Hello Marion. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Magaly Guzman

When I call for a service request they respond quickly and always very courteous. Do receive the service request response in a reasonable time. The service providers sent to my home have done a fantastic job. Thank you.

3 years ago

Reply from American Home Shield

Hi Magaly. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Kevin Beauchamp

AHS replaced my 26 year old central air system with no problems. The compressor went out on the old one and the contractor said it would not be worth fixing because of the old r-22 components. I highly recommend AHS

3 years ago

Reply from American Home Shield

Hi Kevin. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jason Gatewood

For really simple claims, AHS comes through all the time, every time. But if you get into something complex that will seemingly cost time and money, they try to cheap out on the contractors and scrutinize the wording of the inspection to finagle their way out of the claim. ALWAYS be your best advocate, choose your own contractor (they keep a list so you do not need to go with whoever they stick you with initially if needed), and know your contract verbatim so you can recite it down to the letter if you need your job escalated.

3 years ago

check_circle

Verified Customer

star star star star star

Sandra Wilson

I'm a fairly new customer of AHS and have used their repair service network twice (for kitchen faucet and for dryer). I have been pleased both times with the service. Very professional and prompt.

3 years ago

Reply from American Home Shield

Hi Sandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Maria

I've been with them for a few years, and sometimes there was a disconnect between my issue, the contractor sent, and billing. However, the last 12 months have improved greatly in large part due to the website updates and the ability to do video calls beforehand.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Rochelle

The company has been good to work with my only problem is the amount of time it takes from the time you contact them with an issue to the amount time it takes for a person to come out and address the problem. It seems that the repair person is in such a rush that they misdiagnosed the problem or repair it incorrectly and then they have to come out again.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael LaChapelle

I'm not had the best experience with how a past request was handled. The most recent one I'm very happy with. They used a real quality heating and cooling service provider local to me. The electric was not local and was so Jen too big to fit in my crawl space. It was on me "to provide a path to allow the technician to work" I couldn't help him lose weight or cut a hole in my floor to fit him somewhere.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Teresa P Hall Opelika, AL

It's all in the contractors. We've used them for HVAC and the contractor was top notch. We've used them for plumbing and one star isn't low enough. (They came three times, never snaked our drain, left us with three inches of raw sewage backed up into a shower, then never came back. AHS kept telling us we had to wait on the plumber to return. He never did. We called RotoRooter. No apology or followup from AHS.)

3 years ago

check_circle

Verified Customer

star star star star star

Eileen Van Dielen San Manuel, AZ

When my hot water heater needed repair there someone here to fix it within a resale time frame. Company they send was very good. Explained what needed to be fixed. .Tell others about you.

3 years ago

Reply from American Home Shield

Hi Eileen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star

Janie Burns Canonsburg, PA

A real person that I could understand, answered the phone and helped me.I was directed to a plumbing company. The company contacted me immediately and scheduled the work. All done perfectly and neatly.

3 years ago

Reply from American Home Shield

Hi Janie, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star

Thomas Carlisle, PA

AHS came through in the clutch when my furnace went out in the middle of winter. They expedited the initial service call and ensured the servicing company quickly repaired the furnace.

3 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

check_circle

Verified Customer

star star star star star

Cydney Carbondale, IL

It was so easy. I really appreciate the quick response to my initial payment of my deductible. I've told my family and friends about how great it was. My brother recommended American Home Shield to me.

3 years ago

Reply from American Home Shield

Hi Cydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

check_circle

Verified Customer

star star star star star

Kanwal Nadeem Abilene, TX

Every time which we have needed AHS, they have sent competent and very nice technicians. The insurance has saved us a lot of money and kept us from experiencing the hassle of finding someone trustworthy to complete the job.

3 years ago

Reply from American Home Shield

Hi Kanwal. We are delighted to hear that you have been pleased with the service and coverage from AHS as well as the technicians. We want you to know you can always count on AHS as your home warranty company. Thank you for being our valued home warranty member.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Dennis Prochazka Belton, MO

Our heater quit when during the coldest stretch this year. They communicated with the vendor and had us back up and running in 24 hours. This is amazing because they had to have the repair part shipped in.

3 years ago

Reply from American Home Shield

Hi Dennis. Thank you so much for the positive review. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your heat. Thank you for trusting AHS.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Jimmie Lane Florissant, MO

Been with them 17 yrs quality lacking have to speak with representatives out of US at least it seems that way hard to understand their English they only have one company assignment to an area they changed their contact which they have a right to do just don't feel as good about AHS as I did when I joined my recent experience was horrible not with them but with the only company associated with my area had to hire other company to remedy my problem

3 years ago

check_circle

Verified Customer

star star star star star

Maya Gardner Danville, CA

I had an urgent issue with an appliance down, first service provider couldn't come for 2 weeks! AHS helped find me another provider that showed up the next day, excellent service.

3 years ago

Reply from American Home Shield

Hi Maya,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Brian Normile Dayton, OH

Dennis did an excellent professional job of installing a new faucet in the kitchen. We would be glad to have his services again. It is reassuring to have a seasoned plumber in your property.

3 years ago

Reply from American Home Shield

Hi Brian, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Linda W. Ocala, FL

I would have given them a 5 but I have only used their services once. They were very prompt in replying to my request They sent a technician out right away when I called for an AC spring check up. The technician Kevin was prompt and professional.

3 years ago

check_circle

Verified Customer

star star star star star

Pablo Perez El Paso, TX

The service was very good. An appointment was set up for me right away for both my dishwasher and my tiolet. The technicians arrived as scheduled. They did a good job of solving the problems.

3 years ago

Reply from American Home Shield

Hi Pablo. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Mar. 25th, 2022

check_circle

Verified Customer

star star star star star

Linda Yeckel Glendale, AZ

American Home Shield has come to my rescue many times to fix the issues I've had with my home. Very efficient, found the repair company needed and problem solved. I've recommended AHS to my friends.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Vivian Atkinson Wilson, NC

When I called they informed me of the company that was coming to repair my appliances, but when I did not hear from them they contacted the company and also gave me the number to contact the company.

3 years ago

Reply from American Home Shield

Hi Vivian. Thank you for taking time to write a review of your service experience. We really appreciate you letting us know that you were pleased with the service you received. We look forward to taking care of next repair need and providing you with an exceptional service experience.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star star

Robert I Marshall Hope Mills, NC

Well, because of the service, and the performance of that employee for my AC, I had read up on the AC problems with my unit, and he said exactly hat I had to good repairman, I am happy with his service.

3 years ago

Reply from American Home Shield

Hi Robert. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 16th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Daniel Fitzgerald Abington, PA

In November of 2021 a Plumber sent to my home by AHS added an additional charge of $400 to the repair that he performed. He claimed the additional cost was was authorized by AMH. After reviewing his invoice and comparing it to my contract with AHS I found that the $400 charge was in error. After several phone conversations with AHS about this issue I have been told that my case was referred to "The Escalation Department." It is currently over three month since I payed the $400 and I'm still waiting for a reimbursement. I've made numerous inquiries into the status of this issue and have gotten no response!

3 years ago

Reply from American Home Shield

Hi Daniel. Thank you for bring this matter to our attention. I am sorry to hear that no one followed up with you regarding your request for a reimbursement. I would be happy to look into this issue further and contact you.

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Paul Ziniti Henderson, NV

AHS reps and Service Providers were all courteous, professional and responsive. Two of three Reps were difficult to understand . Service work was completed to a satisfactory level but not perfectly. One service call had to be repealed 3 times before adequate repair was achieved.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Costella David Bowie, MD

I have been trying to get the heat fixed in my condo in Conway South Carolina since the beginning of February. They have been I believe now for tickets written to four different companies none of which have been able to rectify the issue. I called American home shield two days ago I spoke with Celine and she said she was going to get a company and call me back she has not done so yet. This is becoming very frustrating.

3 years ago

check_circle

Verified Customer

star star star star star

Mario J Recchioni Russellville, TN

Very good service. Had a claim for a washer, it could not be fixed, they got me a brand new one. Have had issues with my heat pump, technican was out the best day and corrected my oroblem fixed within an hour.

3 years ago

Reply from American Home Shield

Hi Mario. Thank you for your positive review and feedback. It is our goal to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Susan Diane Crawford-Jones Washington, DC

The repair company did an excellent job of fixing my drainage issue, however, the delay from the time I initiated the service request from AHS to when the company completed the repair took 3 days. I actually had to call AFS to find out the status of my claim instead of being updated from them.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Glossie M Carpenter Corona, CA

Concorde was sent out to fix the two burners in my oven. The guy was Unlicensed and had many complaints filed online. He did nothing. My garage door opener went out November 17, 2021. They have sent two guys for a total of five visits to my home. If the garage door is not opening and closing at the time that they get here they can't replace it because they don't see the problem. I paid $100 the first time it was not fixed. And I paid $100 a second time and it still is not fixed. The guy who came out for my dishwasher fix it in one visit he was excellent. They are a mediocre company at best. They monitor what the person can fix and cannot fix where is a reputable dealer that has come out that many times would have put a replace my garage door opener

3 years ago

Reply from American Home Shield

Hi Glossie. Thank you for taking time to let us know about your experience. I am sorry to hear that the issue with your garage door opener has not been resolved. I would be happy to follow up with you to discuss this matter further.

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star

Relly viray Hayward, CA

Excellent customer service after we had a problem with our washer. Quick response and decision was made that a replacement of nee washer is needed instead of repairing the problem.

3 years ago

Reply from American Home Shield

Hi Relly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Michael Leviston Phoenix, AZ

I have had issues with my appliances ans every time the service ans the response time is excellent . No shady contractors or overcharging , I use pay the deductible and the service gets done

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair need as well.

Mar. 10th, 2022

check_circle

Verified Customer

star star star star star

Jo Ann Hahn Desoto, TX

No issues and timely response. We have had three issues that we needed a professional. All three times, we had no issues and our issues were resolved quickly. All contractors have been very helpful and friendly.

3 years ago

Reply from American Home Shield

Hi Jo Ann. Thank you so much for your feedback. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 12th, 2022

check_circle

Verified Customer

star star star star star

Elaine Mattia Pittsburgh, PA

Loved that we could request an appointment online, received a call from repair company within minutes and an appointment scheduled within days. Tyrell, the repair person was professional and fast.

3 years ago

Reply from American Home Shield

Hi Elaine. Thank you for letting us know you enjoy the convenience of requesting service online. We are so happy to hear how well the repair was taken care of as well. We look forward to providing you with a great service experience for your next repair need.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star star

Annie OBrien Mesquite, NV

I request service for whatever reason, I get a call from someone to schedule an appointment, they arrive on time , decide what needs to be done, then that do it. I couldn't be more pleased.

3 years ago

Reply from American Home Shield

Hi Annie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star star_border

Sherry Chicago, IL

I had a problem with my account concerning changing to a higher plan, but the employee working on my account did not follow through with what was suppose to be done. I requested a call from a supervisor on several occasions but NEVER received a call back.

3 years ago

check_circle

Verified Customer

star star star star star

Cynthia Callas Kempton, IL

Fast, reliable response to my calls. I was referred to, and contacted by a service company within a day to schedule an appt. for repair. Work was completed within a few days of my call.

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Eric Fruithandler Coppell, TX

On lime scheduling is good but if you want a specific repair company that you have used in the past and need to call customer service the oversea's representatives are awful. Hard to understand and if you ask to speak to a supervisor or a US based representative they will NOT allow you access. This is a horrible way to work with US customers. Have spent hours on the phone with them.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

David A Garcia Valparaiso, IN

During the middle of Covid, we had a breakdown of our washing machine. It took months of attempting to resolve this issue. We seldom call in anything, but when we do the need to have a reliable service respond is necessary. AHS failed I don't want to hear excuses about Covid, because when AHS wanted their money for my contract their reps were readily available.

3 years ago

check_circle

Verified Customer

star star star star star

Janet Brown Findlay, OH

I have been a member of AHS for over 5+ years and whenever I have an issue it is quickly resolved. That timeliness and not having to scramble to find service makes it a five star for me.

3 years ago

Reply from American Home Shield

Hi Janet, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Michelle Kruse Saint Paul, MN

My furnace problem was addressed immediately and someone was assigned to take care of it. They agreed to replace my furnace with no argument and the replacement was delivered in a very timely manner.

3 years ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Teresa Yakima, WA

I have found American homeshield to always come in handy when I least expected it! An appliance breaks down and instead of replacing an expensive appliance or huge cost to fix my warranty covers it!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Teresa. We are so happy that you took time to let us know about service experience. We are here to take the hassle and worry out of your home repairs. Thank you for trusting AHS to do that for you.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Joel chapa Brownsville, TX

Service is excellent staff monitoring of the the company completing the job assignment and the people they have contracted are very knowledgeable and professional I have had homeshield and I'm proud I do.

3 years ago

Reply from American Home Shield

Hi Joel. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Willie Wooley Laveen, AZ

You sent a company to repair a leak in bathroom faucet. They came one time and did return to replace faucet. It too FOUR calls to YOU before you sent another company. One month and a half with a leaky fsucet. You finally sent another company.i ask for help and your reps did nothing. You finally sent a company to fix it. I have been with you for eight years, but I am very upset that it took one month and a half to get help.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Sherry Southall Midlothian, VA

We've been with AHS for years. And we had to replace our heat pump that has been in the house since 1979. There was a crack in the line and needed 3 pounds of coolant which is not malefactor anymore so it is quite expensive. We decided it was time to upgrade the old heat and AHS did not help us replace it or give us the value for it. I would not recommend AHS to anyone else.

3 years ago

check_circle

Verified Customer

star star star star star

Belinda Tyler, TX

The first plumber recommended was not available until the next day. When I expressed my concerns to AHS, they contacted another plumber who was available and at my door the same morning I needed them.

3 years ago

Reply from American Home Shield

Hi Belinda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy to hear the issue was resolved to your satisfaction.

Mar. 9th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Patricia Paradise, TX

The contractor came out and found a wire at the back off, but my oven when I tried to use it still wasn't heating up like it was suppose to! With an oven thermometor I set the oven at 350 and the oven never got higher than 350. I called AHS back and told them and I had to do a video of the inside of my oven and show the serial number/model. I couldn't hardly understand the girl I was talking to and got very frustrated with everything I was having to do since I lost signal and had to start over again. I didn't have to do all this the first time I called and they sent out a contractor without any problems, so why did I have to do all this on my second call for the same oven and the same problem?

3 years ago

Reply from American Home Shield

Hi Patricia. Thank you for bringing your concern to our attention. We are sorry to hear about the problem you had with the virtual appointment. I would be happy to speak with you to discuss this issue further.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Patricia Coleman San Diego, CA

Quick response, for a leaking toilet. Luis was polite, friendly and very professional. Completed the repair, cleaned up trash and water. He also gave me warranty info. Also advised to contact him for any future problems.

3 years ago

Reply from American Home Shield

Hi Patricia. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star

Joyce Valadez Schertz, TX

Every contractor AHS has sent to us have done exceptional work. My husband and I are seniors and AHS has saved us a lot of money and we can be assured of not being taken.s saved us a lot of money by

3 years ago

Reply from American Home Shield

Hi Joyce. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to know that you are finding the value in the coverage we offer. Thank you for choosing AHS.

Mar. 9th, 2022

American Home Shield Reviews