American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Louis Birdlong Ball, LA

My claim was taken care of quick and the repair man was very nice and fixed my machine in good time and he was very informative about what he was gone do and how long it would probably take

4 years ago

Reply from American Home Shield

Hi Louis. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 28th, 2022

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Verified Customer

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D. McGoodwin Dallas, TX

Very pleased with Sirius Heating /A/C. Fixed my unit hopefully it will last thru summer. Love the warranty. My tech, Cody was truly a pro! He is a real problem solver. He is welcome in my home anytime!

4 years ago

Reply from American Home Shield

Hi D. McGoodwin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Arthur Martin Millbrook, AL

OUR AHS Contract provides us with the coverage products we need Warranty on and the service contractors AHS provides us when we have an appliance needing repair are just excellent.

4 years ago

Reply from American Home Shield

Hi Arthur, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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April L. Carlson Pocola, OK

The company American Home Shield sent to fix my washing machine and microwave was terrific. They were polite, on-time, professional and got the job done. And, they cared about doing the job right!

4 years ago

Reply from American Home Shield

Hi April, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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Verified Customer

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Edward Roberts Versailles, KY

Very responsive. Dishwasher had to be replaced and the one recommended was same brand with more features. Was sent eGift card from Lowes within 2 days and purchased the dishwasher we wanted. Greatest

4 years ago

Reply from American Home Shield

Hi Edward, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Ali Beaumont, TX

Easy to deal with . Proffissionalism. Resolution dept r great people . I just don't like to deal with area reps. They thing they r indispensable. Don't return fone calls . By the way Iam a realtor and an investor's

4 years ago

Reply from American Home Shield

Hi Ali. Thank you for taking time to let us know about your experience. We are happy to know how pleased you are with the service you are receiving from AHS. I do hate to hear that you have not been pleased with the area reps. Please feel free to let us know if there is any unresolved issue you may need assistance with.

May. 2nd, 2022

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Verified Customer

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Rupert Lewis Smithville, TX

The assignment of a vender is timely however in most cases the assigned vendor schedule the repair some 5 to 10 days delay and then sometime reschedule and another delay before the repair work is completed.in most cases that part is unsatisfactory to me as a customer

4 years ago

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Verified Customer

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Nancy Soulsbyville, CA

Because your sending a company out to my house from out of town over 100 miles away. I filed a plumbing claim Dec,20 . They finally come out 6 weeks later . Looked at it and left. I called them several times said oh were waiting on approval and parts. Well they never returned or fixed the problem I wound up hir6a local plumber to fix my valves. I've had your service for years. It's not ok to leave a customer hanging for months.

4 years ago

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Verified Customer

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Debra Burdick Fairborn, OH

Difficult to speak to English speaking people in America that understand what your trying to say:eg. stopping automatic payments when you have a different bank account. They continued to bill my old account so I was charged overdraft fees . I spoke and emailed the supervisor to no satisfaction. I emailed copies of overdraft fees and accounts. Still no change

4 years ago

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Verified Customer

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Hamlin Fort Washington, MD

AHS is great for routine minor repairs. Doorbells, dishwashers etc. My issue is for repairs that might be deemed as emergencies due to weather conditions or the threat of water damage to the home. If your air conditioner fails and it's 95 degrees waiting 3 to 5 days for a contractor is too long. On the same token waiting months for parts for repairs is also excessive.

4 years ago

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Verified Customer

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Shannon Frederick Temecula, CA

I called and spent 4 hours on the phone because one of your contracted companies said they did work they didn't do, and didn't fix out problem & charged us. I had requested another company to come out instead because we still needed it fix and this company is not welcome in my home. I waited to speak with 4 managers to get another company out, it was resolved but for simple request it shouldn't have taken that long. No one seemed to care or filed a complaint that I'm aware of against the contractor.

4 years ago

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Verified Customer

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Arlene Calloway Laurel, MD

They are on time. I just have an issue with the price increases every year. It's going to be over $100 at the rate it's going and then I won't bdd we able to afford it since I'm on a fixed income as a retired individual. Maybe you can consider giving Seniors Citizrns some type of discount.

4 years ago

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Verified Customer

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Wanda L. Carter

No follow up & turfing reason for problem to scheduled contractor. Not timely for major repairs.

4 years ago Edited January 10, 2024

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Verified Customer

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Lorna Prudhomme Stockton, CA

Each time I hv requested service AHS was quick to get someone out to my residence. Most of the contractors that I have worked with have been pleasant and know what they are doing.

4 years ago

Reply from American Home Shield

Hi Lorna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Martha Preboth Lawrence, KS

I called about my garage door opener. They communicated with my and worked into my schedule. They sent an experienced technician. I had to have additional work done on the door itself. Now I barely hear when the door opens.

4 years ago

Reply from American Home Shield

Hi Martha. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 25th, 2022

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Verified Customer

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Craig Durrance Dover, FL

So far they have honored their word for service and or replacement, my only concern is how long it is taken to diagnose my cooktop, but I understand the technical issues also that causes the delay.

4 years ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Taprina Jackson Suitland, MD

Everything I have contacted them, they have resolved my issue. I have never been told that ... That's NOT Covered under your plan. My experience has been easy and carefree.

4 years ago

Reply from American Home Shield

Hi Taprina. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 25th, 2022

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Verified Customer

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Norlita Subia Tacoma, WA

So very convenient! I can go online and submit my repair request and quickly receive an email reply with the information of the company that will be contacting me for the repairs.

4 years ago

Reply from American Home Shield

Hi Norlita.
Thank you for letting us know you enjoy the convenience of requesting service online. We look forward to providing you with a great service experience for your next repair need.

Apr. 22nd, 2022

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Verified Customer

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John Rocha Land O Lakes, FL

Problem with rerigerator. Service sent. Could not be repaired..I got to go to Lowes and pickout a rerigerator of my choice with a gift card which was more than enough to get a beautiful French door refrigerator.

4 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Apr. 25th, 2022

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Verified Customer

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Charles Sm,ith Littleton, CO

it was easy to file a claim for my dishwasher, the company called me the next day and came to my house within 4 hours. They ordered the needed part and completed the work the same day the part was received

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for the 5-star review. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Apr. 25th, 2022

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Verified Customer

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Larry cantu Poteet, TX

We were under the impression that our entire household was covered, yet when our freezer went out, suddenly we learned that freezers were excluded and we would need to purchase more coverage to have it covered, which was way too late after we lost every bit of our saved food. Since we never received any policy in writing, it was difficult to understand how our freezer was not part of our household.

4 years ago

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Verified Customer

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Carol Wendel

Still on the ledge as to whether I will continue service with them. You really have to spend an enormous amount of time convincing them that certain things they say are not covered are covered according to the contract. The contractors they send are far from the best in service and properly diagnosing and fixing an issue on the first or even second visits. I have had a few repair orders that were resolved.

4 years ago

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Verified Customer

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Sheila Perry Red Lion, PA

They are a little pricey compared to others, BUT, for any problem that i have needed them for: furnace, AC, fridge, the repair crew are professional and courteous. AHS people always have gotten back to me with in 24 hours, with email reminders for pending services.

4 years ago

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Verified Customer

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Bethanie Harmon Brooklyn, MI

When I made a service request to have my water fixed, and even though you were the ones that helped me get this same water heater just a year and a half ago, you did not tell me up front that you were unable to service it because it is under warranty. It was only after you had a contractor come twice and we had been without hot water for 1 week that you told us this. The warranty contact info you gave me was incorrect so I had to look that up myself. Then I had to get someone else to install my part even though our warranty only covers parts not labor because of your stupid non-customer friendly policy.

4 years ago

Reply from American Home Shield

Hi Bethanie. Thank you for bringing this issue to our attention. I am sorry to hear you were not happy with the service you received. I would be happy to speak with discuss this matter further.

Apr. 22nd, 2022

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Verified Customer

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Jack Lyons

Because you people are like the 'Pizza Man' you always deliver! Porfirio my repairman you sent was very knowledgeable, quick and very professional. al and a keeper. He is very knowlegdable , quick and professional

4 years ago

Reply from American Home Shield

Hi Jack. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Magaly Guzman

When I call for a service request they respond quickly and always very courteous. Do receive the service request response in a reasonable time. The service providers sent to my home have done a fantastic job. Thank you.

4 years ago

Reply from American Home Shield

Hi Magaly. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

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Verified Customer

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Marion Sylvester hills

Because they are the American Home Shield Warranty are professional with clientele that keeps them very busy with problem solving and troubleshooting the affected appliance and or sysytem in the home..

4 years ago

Reply from American Home Shield

Hello Marion. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 15th, 2022

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Verified Customer

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Susan A Walton

They are responsive to their customers. I am unsure if calls are outsourced because once my requests did not match the technicians work order which cost me another trip charge.

4 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Armen Enkababian

all work done timely and professionally. They assign companies to do the work needed. In my experience, being a user of their service for more than 30 years, I have always been pleased with their choice of provider.

4 years ago

Reply from American Home Shield

Hi Armen. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many more years to come.

Apr. 15th, 2022

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Verified Customer

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Kevin Beauchamp

AHS replaced my 26 year old central air system with no problems. The compressor went out on the old one and the contractor said it would not be worth fixing because of the old r-22 components. I highly recommend AHS

4 years ago

Reply from American Home Shield

Hi Kevin. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Apr. 15th, 2022

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Verified Customer

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Jason Gatewood

For really simple claims, AHS comes through all the time, every time. But if you get into something complex that will seemingly cost time and money, they try to cheap out on the contractors and scrutinize the wording of the inspection to finagle their way out of the claim. ALWAYS be your best advocate, choose your own contractor (they keep a list so you do not need to go with whoever they stick you with initially if needed), and know your contract verbatim so you can recite it down to the letter if you need your job escalated.

4 years ago

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Verified Customer

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Sandra Wilson

I'm a fairly new customer of AHS and have used their repair service network twice (for kitchen faucet and for dryer). I have been pleased both times with the service. Very professional and prompt.

4 years ago

Reply from American Home Shield

Hi Sandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Maria

I've been with them for a few years, and sometimes there was a disconnect between my issue, the contractor sent, and billing. However, the last 12 months have improved greatly in large part due to the website updates and the ability to do video calls beforehand.

4 years ago

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Verified Customer

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Rochelle

The company has been good to work with my only problem is the amount of time it takes from the time you contact them with an issue to the amount time it takes for a person to come out and address the problem. It seems that the repair person is in such a rush that they misdiagnosed the problem or repair it incorrectly and then they have to come out again.

4 years ago

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Verified Customer

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Michael LaChapelle

I'm not had the best experience with how a past request was handled. The most recent one I'm very happy with. They used a real quality heating and cooling service provider local to me. The electric was not local and was so Jen too big to fit in my crawl space. It was on me "to provide a path to allow the technician to work" I couldn't help him lose weight or cut a hole in my floor to fit him somewhere.

4 years ago

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Verified Customer

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Teresa P Hall Opelika, AL

It's all in the contractors. We've used them for HVAC and the contractor was top notch. We've used them for plumbing and one star isn't low enough. (They came three times, never snaked our drain, left us with three inches of raw sewage backed up into a shower, then never came back. AHS kept telling us we had to wait on the plumber to return. He never did. We called RotoRooter. No apology or followup from AHS.)

4 years ago

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Verified Customer

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Eileen Van Dielen San Manuel, AZ

When my hot water heater needed repair there someone here to fix it within a resale time frame. Company they send was very good. Explained what needed to be fixed. .Tell others about you.

4 years ago

Reply from American Home Shield

Hi Eileen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 31st, 2022

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Verified Customer

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Cydney Carbondale, IL

It was so easy. I really appreciate the quick response to my initial payment of my deductible. I've told my family and friends about how great it was. My brother recommended American Home Shield to me.

4 years ago

Reply from American Home Shield

Hi Cydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Thomas Carlisle, PA

AHS came through in the clutch when my furnace went out in the middle of winter. They expedited the initial service call and ensured the servicing company quickly repaired the furnace.

4 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Janie Burns Canonsburg, PA

A real person that I could understand, answered the phone and helped me.I was directed to a plumbing company. The company contacted me immediately and scheduled the work. All done perfectly and neatly.

4 years ago

Reply from American Home Shield

Hi Janie, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Brian Normile Dayton, OH

Dennis did an excellent professional job of installing a new faucet in the kitchen. We would be glad to have his services again. It is reassuring to have a seasoned plumber in your property.

4 years ago

Reply from American Home Shield

Hi Brian, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Dennis Prochazka Belton, MO

Our heater quit when during the coldest stretch this year. They communicated with the vendor and had us back up and running in 24 hours. This is amazing because they had to have the repair part shipped in.

4 years ago

Reply from American Home Shield

Hi Dennis. Thank you so much for the positive review. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your heat. Thank you for trusting AHS.

Mar. 23rd, 2022

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Verified Customer

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Jimmie Lane Florissant, MO

Been with them 17 yrs quality lacking have to speak with representatives out of US at least it seems that way hard to understand their English they only have one company assignment to an area they changed their contact which they have a right to do just don't feel as good about AHS as I did when I joined my recent experience was horrible not with them but with the only company associated with my area had to hire other company to remedy my problem

4 years ago

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Verified Customer

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Maya Gardner Danville, CA

I had an urgent issue with an appliance down, first service provider couldn't come for 2 weeks! AHS helped find me another provider that showed up the next day, excellent service.

4 years ago

Reply from American Home Shield

Hi Maya,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Kanwal Nadeem Abilene, TX

Every time which we have needed AHS, they have sent competent and very nice technicians. The insurance has saved us a lot of money and kept us from experiencing the hassle of finding someone trustworthy to complete the job.

4 years ago

Reply from American Home Shield

Hi Kanwal. We are delighted to hear that you have been pleased with the service and coverage from AHS as well as the technicians. We want you to know you can always count on AHS as your home warranty company. Thank you for being our valued home warranty member.

Mar. 23rd, 2022

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Verified Customer

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Linda Yeckel Glendale, AZ

American Home Shield has come to my rescue many times to fix the issues I've had with my home. Very efficient, found the repair company needed and problem solved. I've recommended AHS to my friends.

4 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Linda W. Ocala, FL

I would have given them a 5 but I have only used their services once. They were very prompt in replying to my request They sent a technician out right away when I called for an AC spring check up. The technician Kevin was prompt and professional.

4 years ago

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Verified Customer

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Pablo Perez El Paso, TX

The service was very good. An appointment was set up for me right away for both my dishwasher and my tiolet. The technicians arrived as scheduled. They did a good job of solving the problems.

4 years ago

Reply from American Home Shield

Hi Pablo. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Mar. 25th, 2022

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Verified Customer

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Vivian Atkinson Wilson, NC

When I called they informed me of the company that was coming to repair my appliances, but when I did not hear from them they contacted the company and also gave me the number to contact the company.

4 years ago

Reply from American Home Shield

Hi Vivian. Thank you for taking time to write a review of your service experience. We really appreciate you letting us know that you were pleased with the service you received. We look forward to taking care of next repair need and providing you with an exceptional service experience.

Mar. 28th, 2022

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Verified Customer

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Daniel Fitzgerald Abington, PA

In November of 2021 a Plumber sent to my home by AHS added an additional charge of $400 to the repair that he performed. He claimed the additional cost was was authorized by AMH. After reviewing his invoice and comparing it to my contract with AHS I found that the $400 charge was in error. After several phone conversations with AHS about this issue I have been told that my case was referred to "The Escalation Department." It is currently over three month since I payed the $400 and I'm still waiting for a reimbursement. I've made numerous inquiries into the status of this issue and have gotten no response!

4 years ago

Reply from American Home Shield

Hi Daniel. Thank you for bring this matter to our attention. I am sorry to hear that no one followed up with you regarding your request for a reimbursement. I would be happy to look into this issue further and contact you.

Mar. 22nd, 2022

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