American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Al Prado

in July/August of 2023 American Home Shield (AHS) sent a contactor (Upland Pool Supply) to replace our Salt Cell (saltwater pool). IT failed again in June of this year. I contacted the manufacture of the Salt Cell and Control Panel, via a series of phone calls, emails and pictures, they informed me the Salt Cell Upland Pool Supply installed was not the correct one for my Controller. I opened a new ticket with AHS, they sent our Upland Pool Supply again, I showed them the documentation I had from the manufacturer. They diagnosed the issue as being the Flow Sensor, which AHS deemed it was not covered, as it was not a critical component; their logic was that I can add chlorine manually. Not adding chlorine is one of the main advantages of having a saltwater pool. I have filed a complaint with the CA Department of Insurance and have begun the arbitration process with ARB.

3 years ago Edited August 23, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Brandon

Last 2 service calls were handled efficiently and was resolved above my satisfaction.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Gilbert Lawrence Jr Toledo, OH

The tech that showed up at my house was awesome. Unlike the guy that came last year and didn't do anything. He cleaned everything. Checked all the levels. Made sure everything was in good working condition.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Wanda Decatur, GA

they solved all my home warranty issues quickly and the vendors (repair people) that have come are top notch. They always cover their shoes and explain things in simple terms.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Lourdes Gutierrez

It would have taken them contractors 2 weeks to come but because we had an urgent need for help because of a very sick family member, AHS agent themselves reached out another contractor to come out asap.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Reathea Benner Colorado Springs, CO

Everytime I have anything happen, we call and immediately get the help we need !! My dad has the company as well and helped him above and beyond when the upstairs bathroom flooded into his dinning room.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Hyde Kazmi Montclair, CA

Every time I've had to make a service request, AHS has responded quickly and the contractors they have assigned to complete the service request have done so in a timely and professional manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Hosford Galveston, TX

I prefer phone support when setting up appointments and the reps have always been professional. My experiences with the companies assigned to my jobs have always been good.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Riley Sweeney Dubuque, IA

Well they paid for replacement of house hold item, but the you the costumer will have to pay the reminder of the replacement bill. It's feels that you are working with a auto mobile warranty, they paid for the park of the out plus you end up paying for labor and extra part.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Sang Kim Chester, SC

I would rather have a different way to purchase an appliance rather then being given a gift card for Lowe's. I am having a difficult time getting an appliance from them. I have been rescheduled or the appliance is not available. I would rather be given a Visa card instead.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Lenore Brown Gilbert, AZ

Very happy with how quickly I was able to get my washer fixed. But had an electrical issue with washer after technician installed a new motherboard for washer. It kept tripping the outlet out, so we had to plug in another outlet. When I tried to get an electrician, they charged me another fee. But it was still for completion of washer issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Cindy Berryman Arnold, MO

I have been with them for approx. 10 years and have had a good experience most of that time. But I do not like there new policy of having to do a video! Why should I do that when I pay a monthly fee for the insurance and then pay $110 for the service call?

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Bobby McKey Gulf Breeze, FL

Well AHS did send someone to fix my plumbing issue but the people that came stated they need to order a part that will take a couple of days but it has been three weeks and follow up from AHS or the plumber that they provided, I reached out to the plumber and left a voicemail but have not received a call back and when I contacted AHS was indicated that my service request was closed but i'm still having issues

3 years ago

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Elise Isaia Universal City, TX

Rating of a three because when it comes to heating and air conditioning companies the ratings the companies get is a 1.5 to 2.5 out of 5. We have had several issues over the last year with our air conditioning unit and do not necessarily believe the 2 companies they have sent out to do the service really have do that much to resolve an issue. We have had to have them come back out for the same problem several times.

3 years ago

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Verified Customer

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Omotayo Oladejo Evergreen Park, IL

AHS Quick response and Professionalism are great. AHS follows up with customers whenever you have to replace any item. They have staff that answers your questions and assigns contractors quickly when needed.

3 years ago

Reply from American Home Shield

Hi Omotayo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Dwanna Winkler Emory, TX

When service contractors are available in my area, service has been prompt and efficient. Sometimes the wait and/approval for service contractors in rural areas has been long"but AHS has always come through in the end.

3 years ago

Reply from American Home Shield

Hi Dwanna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Jackie Cantrell Woodstock, GA

During a very hot season, our air conditioner malfunctioned. AHS was quick to assign a contractor that I contacted and as busy as all HVAC folks are right now, a contractor was at my home within a very reasonable time.

3 years ago

Reply from American Home Shield

Hi Jackie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Lisa Melendez Murfreesboro, TN

I've used AHS for years. For a brief period I tried a different company (because it was less expensive) and was quickly disappointed. I went back to AHS. They have always had my best interest in mind, and have never failed.

3 years ago

Reply from American Home Shield

Hi Lisa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Christina Zayak Edwardsburg, MI

Our air went out in the middle of the night. I booked an appointment at 7 am and service guy was here 2 days later. He fixed the problem and checked everything else before leaving.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Enrique Rodriguez Fort Worth, TX

Our two service calls at our two homes went exceptionally well. Both the AC TECH and the washing machine tech were extremely professional, informative and efficient. Thanks AMERICAN HOME SHIELD!!!

3 years ago

Reply from American Home Shield

Hi Enrique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Laura Oedekerk Mishawaka, IN

I called and had someone out here two days later to Look at my dryer. When they decided it was not repairable two days later I had everything ready to go and hopefully a check on the way

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Brian Owens Harvest, AL

The technician was very professional. Found the issue in record time and fixed the water leak! Also very polite and fast! I would recommend this service for family and friends!

3 years ago

Reply from American Home Shield

Hi Brian, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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JOE PETRYSHYN Palmdale, CA

The first call was to replace a water faucet. Had problem s with contractor. After months the contractor apologized. The second was a dishwasher part failure. Excellent service

3 years ago

Reply from American Home Shield

Hi Joe, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Barbara Peltier Lake Havasu City, AZ

I went on the app to explain that I need someone to come over having a leak in hot water heater they answered back quickly with a plumming company who will call following day which they did everything went so smoothly

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Polly Graves Ladys Island, SC

I have real estate clients that have purchased plans, I also have plans on two of our houses. I have never had a bad experience other than when a contractor cannot be located for the requested repair.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Richard Smith Florissant, MO

I've always got good service don't have anything bad to say about American Home Shield contractors always got back in touch with me in a timely matter and fix my problem no matter what it was.

3 years ago

Reply from American Home Shield

Hi Richard, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Barry Traynor Las Vegas, NV

I called and put in my claim. I was immediately assigned a company to do the repair. A tech was at my house in a couple of hours to diagnose and repair was completed the next morning

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Don Allen Henderson, NV

Filing a claim and setting up an appointment was easy,The technician was professional and knowledgeable

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Crystal Lynton Dallas, TX

Service providers made contact in quicker time than in the past; AHS responded immediately when informed that one appliance could not be repaired; 2 service requests taken care of promptly with only one issue.

3 years ago

Reply from American Home Shield

Hi Crystal, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Angie Aguirre Fresno, CA

They have been good, but I had one bad experience. When my refrigerator couldn't be fixed it and needed replacement it was my responsibility to call AHS three times so they could call the repair company. I don't understand why it's the customers responsibility.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Tiffani Kline San Clemente, CA

I had a bathroom leak and unfortunately had a difficult time trying to get it addressed over the weekend. Then I needed a second opinion and that was difficult too. The help center was located out of the country and there was a bit of a language barrier.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Jerry DArcy Belmont, CA

All in all a reliable company, but 3 days for a water heater replacement is below standard in my book Hot water is essential. I have been paying premiums for years and would expect next day replacement. To make matters worse, I lost wages because I was told my water heater would be replaced on Friday. It wasn't.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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DeeDee Fairburn, GA

Sometimes my calls aren't returned to handle business, work hasn't been complete in timely fashion. Also, items should've been replaced, that have been broken, for months, and Tech(s)/repair people have been to my home for weeks.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Ralph DiLeone Kure Beach, NC

the automated attendant is worthless, esp. if your issue is not in the prompts, and it takes forever to reach a real person; those who do answer the phone are very hard to understand - reshore it back to the USA. We have an HVAC problem at our beach house and it appears that nothing will be done until the unit dies in the very near future - very frustrating.

3 years ago

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Verified Customer

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Tom Starcher Cumming, GA

I have been a customer of American Home Shield for several years and during that time have had few instances in which I needed their assistance. This year, I had the air conditioner go out and needed a new evaporator coil. I paid my $75 required to start the process and ended up paying the compay that did the repair work another $2,300 and to this day, have no idea what American Home Shield paid. I have been very disappointed that American Home Shield never broke out the costs for the repairs; that is, what they paid and why I incurred such a high cost.

3 years ago

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Verified Customer

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Connie Erwin Fairfield, CA

The knobs on my stove fell off on the clock, I cannot use the clock or oven cleaning. Not covered. When I had my hot water heater replaced it cost much more than I expected for "parts not covered". I have the Top coverage where all parts and labor are covered.. not so! I've been with AHS so long it's silly for me to quit now. My appliances are 30-40 years old.

3 years ago

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Verified Customer

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Casey Alvarado Bakersfield, CA

Can't for the life of me get my ice machine fixed. The company used has flaked several times and not shown up. The reps at AHS that I speak to keep telling me to call them. They don't return my call. I can't tell you how much of my time has been spent trying to get hep from AHS and trying to get a hold of the appliance company. Frustrating. Nobody has the drive to resolve this issue.

3 years ago

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Verified Customer

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Paola Mogle Sebring, FL

My first claim was taken care of. My second one I paid my visit fee at the beginning of June. We are in July and my request hasn't been solved. CNC is the contractor, the first visit was a no call no show. The second they didn't do anything as they needed to submit a quote to American Shield. As of July 3rd we still haven't received our service. There is no easy way to communicate with American Shield Amer

3 years ago

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Verified Customer

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Ivonelly Camacho Glenolden, PA

It's been almost a month and the contractor company has not completed the repair. I had to contact them to schedule them to come out because they didn't reach out. They said the business was really busy. I understood and scheduled the appointment. The tech came out to assess, but didn't have a part that was needed to complete the repair. He stated it could take up to two weeks to receive the part, and that they would reach out. I called after 3 weeks and I was told that they had the part however, they weren't scheduling until later on the in the evening. Three days later, I am still waiting. I will have to give them a call again. Needles to say I am very disappointed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Susan Andrews Birmingham, AL

Buying my American Home Shield Warranty has been a life-saver. The contrators that partner with AHS are great. I've saved a lot of money in repairs over the past few years, thanks to my warranty!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Eugene Harper Westerville, OH

I've been with AHS for many years and my experiences have always been positive with outstanding results. I've told several friends, both in state and out and they now have AHS!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Jacqueline R Irvin Cleveland, OH

I made a service request and a repairman was sent out in a few days and he came early and took care of the problem and was very professional very impressed with my 1st service request.

3 years ago

Reply from American Home Shield

Hi Jacqueline, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Johnny Columbus, MS

They where able to find and fix the issue quick. They had to order the part and was able to fix it in a week. The person who came out was able to do a temporary patch that held until it could be replaced

3 years ago

Reply from American Home Shield

Hi Johnny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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James R Edwards Baconton, GA

The folks I talked to THIS TIME were very courteous and I could actually understand what they were saying. They made and effort to ensure they understood what I needed in order to provide me with the right person to help!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Lonie Lambert South Jordan, UT

Great service. Fast service. Tech was very knowledgeable and efficient explained all he had checked and did a excellent job very friendly would recommend American Home Sheild to family and friends

3 years ago

Reply from American Home Shield

Hi Lonie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Shelly Sutton Cedar Rapids, IA

The last gentleman that took my call was highly patient with me. I swore AHS had charged me twice for the same service call and when indeed I had 2 separate service calls. Can't apologize enough.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Indu Gurung Ewa Beach, HI

Very reliable and customer friendly. American home shield was convenient, prompt, and worth the penny. I would highly recommend any home owners to get the AHS appliances and plumbing coverage.

3 years ago

Reply from American Home Shield

Hi Indu, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Dawn New Orleans, LA

They are quick to get a company to fix your appliance which is great. It would be better though if we could see how much we saved per visit. For example, an invoice showing this is what you would pay without AHS. This would prove value and would help AHS attract new and retain current customers

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Teresa ONeill King George, VA

I wish people would answer the phone and/or that the service tickets are always closed out. 1 of my original tickets was not properly closed, so the system would not let me request a recall, this caused a week 2-3 week delay in getting our AC unit properly diagnosed and on its way to being fixed, we are into week 3 now.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Linda Rafla Crestwood, KY

The agents at American Home Shield have always been professional and helpful. We are happy with our interactions with them. The only negative thing that we have had is that some of the technicians that are assigned to our jobs are not honest, some not certified or licensed and others not competent. Other han that we have been pleased.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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