American Home Shield: Read 34,908 User Reviews From Real Homeowners

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DeeDee Fairburn, GA

Sometimes my calls aren't returned to handle business, work hasn't been complete in timely fashion. Also, items should've been replaced, that have been broken, for months, and Tech(s)/repair people have been to my home for weeks.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Jerry DArcy Belmont, CA

All in all a reliable company, but 3 days for a water heater replacement is below standard in my book Hot water is essential. I have been paying premiums for years and would expect next day replacement. To make matters worse, I lost wages because I was told my water heater would be replaced on Friday. It wasn't.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Tiffani Kline San Clemente, CA

I had a bathroom leak and unfortunately had a difficult time trying to get it addressed over the weekend. Then I needed a second opinion and that was difficult too. The help center was located out of the country and there was a bit of a language barrier.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Angie Aguirre Fresno, CA

They have been good, but I had one bad experience. When my refrigerator couldn't be fixed it and needed replacement it was my responsibility to call AHS three times so they could call the repair company. I don't understand why it's the customers responsibility.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Paola Mogle Sebring, FL

My first claim was taken care of. My second one I paid my visit fee at the beginning of June. We are in July and my request hasn't been solved. CNC is the contractor, the first visit was a no call no show. The second they didn't do anything as they needed to submit a quote to American Shield. As of July 3rd we still haven't received our service. There is no easy way to communicate with American Shield Amer

4 years ago

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Verified Customer

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Ralph DiLeone Kure Beach, NC

the automated attendant is worthless, esp. if your issue is not in the prompts, and it takes forever to reach a real person; those who do answer the phone are very hard to understand - reshore it back to the USA. We have an HVAC problem at our beach house and it appears that nothing will be done until the unit dies in the very near future - very frustrating.

4 years ago

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Verified Customer

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Casey Alvarado Bakersfield, CA

Can't for the life of me get my ice machine fixed. The company used has flaked several times and not shown up. The reps at AHS that I speak to keep telling me to call them. They don't return my call. I can't tell you how much of my time has been spent trying to get hep from AHS and trying to get a hold of the appliance company. Frustrating. Nobody has the drive to resolve this issue.

4 years ago

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Verified Customer

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Tom Starcher Cumming, GA

I have been a customer of American Home Shield for several years and during that time have had few instances in which I needed their assistance. This year, I had the air conditioner go out and needed a new evaporator coil. I paid my $75 required to start the process and ended up paying the compay that did the repair work another $2,300 and to this day, have no idea what American Home Shield paid. I have been very disappointed that American Home Shield never broke out the costs for the repairs; that is, what they paid and why I incurred such a high cost.

4 years ago

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Verified Customer

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Connie Erwin Fairfield, CA

The knobs on my stove fell off on the clock, I cannot use the clock or oven cleaning. Not covered. When I had my hot water heater replaced it cost much more than I expected for "parts not covered". I have the Top coverage where all parts and labor are covered.. not so! I've been with AHS so long it's silly for me to quit now. My appliances are 30-40 years old.

4 years ago

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Ivonelly Camacho Glenolden, PA

It's been almost a month and the contractor company has not completed the repair. I had to contact them to schedule them to come out because they didn't reach out. They said the business was really busy. I understood and scheduled the appointment. The tech came out to assess, but didn't have a part that was needed to complete the repair. He stated it could take up to two weeks to receive the part, and that they would reach out. I called after 3 weeks and I was told that they had the part however, they weren't scheduling until later on the in the evening. Three days later, I am still waiting. I will have to give them a call again. Needles to say I am very disappointed.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Susan Andrews Birmingham, AL

Buying my American Home Shield Warranty has been a life-saver. The contrators that partner with AHS are great. I've saved a lot of money in repairs over the past few years, thanks to my warranty!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Indu Gurung Ewa Beach, HI

Very reliable and customer friendly. American home shield was convenient, prompt, and worth the penny. I would highly recommend any home owners to get the AHS appliances and plumbing coverage.

4 years ago

Reply from American Home Shield

Hi Indu, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Lonie Lambert South Jordan, UT

Great service. Fast service. Tech was very knowledgeable and efficient explained all he had checked and did a excellent job very friendly would recommend American Home Sheild to family and friends

4 years ago

Reply from American Home Shield

Hi Lonie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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James R Edwards Baconton, GA

The folks I talked to THIS TIME were very courteous and I could actually understand what they were saying. They made and effort to ensure they understood what I needed in order to provide me with the right person to help!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Eugene Harper Westerville, OH

I've been with AHS for many years and my experiences have always been positive with outstanding results. I've told several friends, both in state and out and they now have AHS!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Jacqueline R Irvin Cleveland, OH

I made a service request and a repairman was sent out in a few days and he came early and took care of the problem and was very professional very impressed with my 1st service request.

4 years ago

Reply from American Home Shield

Hi Jacqueline, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Shelly Sutton Cedar Rapids, IA

The last gentleman that took my call was highly patient with me. I swore AHS had charged me twice for the same service call and when indeed I had 2 separate service calls. Can't apologize enough.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Johnny Columbus, MS

They where able to find and fix the issue quick. They had to order the part and was able to fix it in a week. The person who came out was able to do a temporary patch that held until it could be replaced

4 years ago

Reply from American Home Shield

Hi Johnny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Linda Rafla Crestwood, KY

The agents at American Home Shield have always been professional and helpful. We are happy with our interactions with them. The only negative thing that we have had is that some of the technicians that are assigned to our jobs are not honest, some not certified or licensed and others not competent. Other han that we have been pleased.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Teresa ONeill King George, VA

I wish people would answer the phone and/or that the service tickets are always closed out. 1 of my original tickets was not properly closed, so the system would not let me request a recall, this caused a week 2-3 week delay in getting our AC unit properly diagnosed and on its way to being fixed, we are into week 3 now.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Dawn New Orleans, LA

They are quick to get a company to fix your appliance which is great. It would be better though if we could see how much we saved per visit. For example, an invoice showing this is what you would pay without AHS. This would prove value and would help AHS attract new and retain current customers

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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laurie Pike Road, AL

I've been with AHS since 2014 so there are too many bad experiences to count. Your wait time has decreased so that's good, but there are still too many musunderstandings, like I'm told I'll be called back and I have to call several times to get an answer. When things happen that your initial associate can't answer I want someone who can, not another promise to be called back.

4 years ago

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Verified Customer

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Tammy Brown Broken Arrow, OK

I keep getting optimum appliances as my contractor. Anthony F super glued a part together on my ice maker so it asked a little over a month before I had to request another. He said the dishwasher was off balance and rolled the feet down but never checked to see if it was level. It ran once and then quit again. Now he won't even answer his emails, text or phone calls to come back again.

4 years ago

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Verified Customer

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Jason Calvert Saint Johns, FL

The response was understanding and immediate. My only fault noted was that the part needing replacement was not a brand for brand exchange. I had to pay the difference for a brand exchange so my system would function as it did before the part failure.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Scott Shanklin-Peterson Johns Island, SC

I have not received an approved $808.30 reimbursement for the dishwasher that was installed on February 10, but no reimbursement has been received. I have been in touch with the Cash Out department several times with no clear answers . Today I was told that the request to issue the check had never been submitted to Accounting, so they would submit it today and it will take another 21 days. Please find out what the problem is ASAP. $808.35 is a lot of money! It has now been over 4 months and I was originally told it would take only 21 days.

4 years ago

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Verified Customer

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Venida Adams Chesterfield, VA

The problem is with your appliance contractors. I'm in my 3rd week without a dryer. It took a week for the 1st assessment. It took 6 days for them to reply about the parts bring ordered. Now I have to wait another week July 1st to repair & do the job. It's ridiculous to wait this long. AHS... definitely needs more than ONE appliance company to repair for all your customers to be serviced during the summer months.

4 years ago

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Verified Customer

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Gayalene Morgan Tulsa, OK

because my ac went out and I had to pay $2,035.00 while AHS only paid $450.00 per the company that did the installment, then I called AHS on 6/21 to find out about an buy out said I would hear back 24/48 hours today is 6/25 still haven't heard back. AHS is quick to take my money I called to setup a cooling system check May 30 the company they assigned to me duleeme never once called or email I called the company 3 times before they would even give me an appt. for July but AHS has already taken my money for this service, then I get my new contract and AHS is going up. JKT Mechanical did a gret job installing my furnace 5 stars to Christian/Tech and Dalton C/Installer schedule

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 1st, 2022

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Verified Customer

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Joann Price Las Vegas, NV

ABM came to my home to check out my oven that had cough fire. He never called before he arrived Eric was in my home 6 minutes took 3 pictures of my oven and said he will order the parts. I asked him to check the computer panel to see if it works or was damaged by the fire. Without checking it he said it was fine and left. I took the panel off and you can see it was burn . I called AHS and the rep. Said the repair man is a professional and knows what he is doing. I beg to differ. I called ABM told them what happened and they said they will talk to Eric and call me back. They never did.

4 years ago

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Lori Brennen Summit, AZ

My toilet still does not work properly 4 visit from repair guys and asked to speak to a supervisor it took 3 days for that a supervisor to call me and then I couldn't answer the phone cuz it was when I was working and they called three more times all at the same hour of the day and so I couldn't answer cuz I was working you would think they would try a different time of day and try and call so they're batting zero with me I only gave him a two because the older toilet the one toilet did get replace and it works beautifully but when the two don't work the same they're still issue with the other somebody needs to fix it

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Verified Customer

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Loretta A Meyer Irvine, CA

they were efficient. spoke with auhority and when I renew in September ,because I belong to Arpe I get a 35% discount , also when i had a garbage disposal problem it was solved veru quicklyy

4 years ago

Reply from American Home Shield

Hi Loretta, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Florentino Chapa Mission, TX

American Home Shield is very well organized and provide excellent customer service.since the time I put my claim, that have guided me step by step through the process maintaining excellent communication via emails and texts.

4 years ago

Reply from American Home Shield

Hi Florentino, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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James Thigpen Johnson City, TN

American Home Shield has been nothing but professional with every encounter. Their contractors have all been very personable and professional throughout. They have done what they said they would do.

4 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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James Jordan Eastover, SC

The repairman was on time pull the washer back off dove into the problem and repair the problem the technician was very concerned and explained everything to me I would recommend these people to all my friends

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Debera L Pagala French Camp, CA

My fridge went out and they had a repair guy come to the house. He tried to repair it but the parts are no longer being made. So I was told that I could get a new one. Yay Me! The customer service is great.

4 years ago

Reply from American Home Shield

Hi Debera, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Paula Krug Mount Carmel, IL

within hours of filing a request a repair person was here and took care of the problem. was very professional and polite. very pleased. much better than the last home warranty co. we had.

4 years ago

Reply from American Home Shield

Hi Paula, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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William Pender Virginia Beach, VA

Quick response to service requests! The merchants that's come out to service my appliances were very courteous, professional, & informative. I was very pleased with All of my American Home Shield experiences.

4 years ago

Reply from American Home Shield

Hi William, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Jim Sullivan Pawleys Island, SC

The process could be smoother to authorize the additional out-of-pocket charges so that repair can be finished faster. There should also be a plan available to move to newer AC units so that the extra charges for coolant can be eventally eliminated.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Lauren Gibsonia, PA

I have used my warranty three times so far. I have used them for dishwasher and washer repair. These times my appliances were fixed in a timely manner. I'm April I paid to have an AC tune up. It has been two months and the company that was assigned still has not come. I have called AHS three times and they still have done nothing about it!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 6th, 2022

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Verified Customer

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John Stewart Spokane, WA

I have had both good and poor experiences with American Home Shield. Our latest warranty experience dealing with our refrigerator was totally positive. Conversely, our prior experience dealing with our oven took a very long period of time to get it working again.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Randy Pinter Chino Hills, CA

With AHS requesting service is very easy. Most service providers that have been assigned are very good. A few not so much. Overall, although we don't have to use AHS often (which is good) it's nice to have them there when the need does arise.

4 years ago

Reply from American Home Shield

Hi Randy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Elizabeth Cape Elizabeth, ME

The online service request needs some updating. You should be able to put more than one service request in at a time. For example, I have 2 HVAC units and when they both go at the same time there is no option to specify that technician needs to look at both.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 19th, 2022

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Verified Customer

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Kathleen Kresl Georgetown, TX

Customer service is hard to communicate with, long phone times with Ill informed reps. I also was not notified about the hvac tuneup being time sensitive until after I went back into the app to schedule it. I was later told that I ran out of time or was too late to do it. Why does it have to be done at a certain time of year if I have it in the plan?

4 years ago

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Verified Customer

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Adam Lewis Abilene, TX

I rate this last experience as a 1 but gave a three because I have had good experiences in the past. This time they were unable Unable to assign my repair to a contractordo t have enough HVAC contractors In My are, took me calli g to get a hold of a supervisor to discuss my issue. Would love to pass my concerns to senior management verbally, but I know that no one will call me.

4 years ago

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Verified Customer

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Linder D Means

Some contractors are good but, some have the cases open for years without updates !

4 years ago Edited January 10, 2024

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Verified Customer

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Bob Mattson Kennesaw, GA

Just realized when I had to make a service request that I am now being charged almost $100 per month for this service and was never made aware my monthly cost was going up. Recently priced a competitor and their rate was just over $50 per month with my same service fee amount. Also have a service request in currently and have not been contacted by service provider in three days to schedule service.

4 years ago

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Verified Customer

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Raza Hayder Kernersville, NC

I feel that American Homeshield is easily accessible on the internet. But in contrast, extremely difficult to contact by phone. Also, I've found that majority of the service providers that American Homeshield uses are fine. But, I have had concerns regarding the overall quality and workmanship from some of the service providers that American Homeshield uses. For these reasons, I did not rate American Homeshield 4 or 5 stars.

4 years ago

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Verified Customer

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Todd Caddo Mills, TX

An electrical surge damaged one of three AC Networks (AC Unit, Thermostat and Furnace) located within 10 feet of each other. The very capable technician gave a diagnosis of a power surge but could not state exactly where the surge came from (whether it was external, like a lightning strike, or internal, like a malfunction of one of the appliances in the network.) The inspection was over a week and a half ago. AHS is trying to deny the claim because the technician was unable to definitively sight the source of surge (claiming it may have been lightning.) Despite all the indicators that point to the surge originating within the single AC network (neither of the other 2 systems have any problems nor any nearby electrical systems) they are claiming it was an act of God. I've spoken with representative on 3 occasions over the past week and a half and each time they first recommend sending out another tech to get a second opinion (at my cost) - to which I make it abundantly clear that a second opinion will, like the first, be unable to provide a definitive source of surge. Each of the representative's has agreed that given the condition a second opinion would be a waste of time. They have then told me they would escalate the claim and a higher representative would contact me within 48 hours. Though each representative has been very pleasant, I am frustrated by the tactic of delay used to leverage my discomfort (no AC) in hopes that I might give up and accept their denial. I've found this delay tactice is common with AHS as I've had a similar experience with a waterheater and I find it very manipulative.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Jeffrey Foltz Matthews, NC

The expectation was to have a reasonable level of protection for our home that would mitigate the costs of repair. Our reality was that for smaller things such as our dryer, the service charge was reasonable, but when we had an issue with the water heater (a bigger item) we found the "fine print" would result in a huge cost. The cost was so high that we went ahead and replaced it ourselves" and are still being expected to provide a "professional" invoice for the service in order to receive any small ("below wholesale cost") compensation for the cost of the heater purchased from a local retail store. I find this disingenuous and not a "piece of mind" as advertised in the numerous daily ads I get from AHS. Given this set of experiences, we will be canceling our plan once we receive the cash-out offer for the water heater.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Anthony Dear Cumming, GA

Very poor customer over the phone service. Representatives are hard to understand and appear to only respond to a script before them. I called several times trying to address a situation I was having with my micro wave only to be put on extensive holds and later having the representative unable to answer my question. Once I was told I would receive an answer in a follow up e-mail which never appeared. I am questioniny how legit AHS really is and if I am being taken advantage of when I encounter a problem and am unable to get past a very poor speaking and uninformed representative without any other opportunities to have my issue properly addressed.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Rick Pogue Jackson, TN

I chose AHW because I think their the best and they cover more. Some companies put low dollar caps on items like AC, my plan does not. They also have a fast response time which is very important.

4 years ago

Reply from American Home Shield

Hi Rick, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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