American Home Shield: Read 34,306 User Reviews From Real Homeowners

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Verified Customer

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Nirmal Nandakumar West Bloomfield, MI

Any time we have had any communication it has been friendly and very helpful. We have been served very effectively and made to feel like we are real people not just a voice on the phone.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Mark Boyd Terre Haute, IN

AHS immediately responds to my maintenance needs. Very important is the fact that AHS seem to be contracting very reliable, professional service providers to diagnose and fix client's home maintenance needs.

2 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Cynthia Howlett Cherry Hill, NJ

At first I was getting the service I felt I was paying for.But once I got connected with Ms S everything went great. She responded to my email and called back when she said she would. She made me feel like she wanted to help me and that's the service I pay for.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Susan Barnett Kyle, TX

When an appliance is not working or old I think sometimes it is better to replace it quickly rather than spend hundreds of dollars trying to fix it. If they don't wanna pay for the whole thing they can give at least an allowance towards it six

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Verified Customer

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Christie Lyons Tulare, CA

On previous filing of claims the techs sent out were incompetent and/or AHS refused to listen to the tech when he repeatedly told them something couldn't be fixed therefore dragging out the process and causing me and my family to suffer by not having a fridge or a washing machine. The last request for dryer repair was excellent. The tech new exactly what was wrong , located the part in a timely manner and repaired the clothes dryer the very next day. I wish AHS would listen to its customers more and take us seriously.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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LAURIE SLOAN Fresno, CA

I rent my house. In the past month, I've had two issues with the AC unit and microwave. The regulator with the AC unit will need to be replaced. Why it was just "repaired" and not replaced is beyond me. It will be another $75. service charge.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Barbara Waco, TX

When I signed up, I was told that include was a free pre-season HVAC tune up. Ot was in writing with my account summary page in mt contract. When I cslled the first time to schedule, i was told it had not been set upp in my area and to call back in a couple of days which i did. Now the associate told me i was not covered. I asked to eascalate to her supervisor. He then told me the promotion was over and no longer available. I never received any dead lines and it specifically stated in my account summary it was included. The supervisor did not provide any alternatives and did not care if I canceled

2 years ago

Reply from American Home Shield

Hi Barbara, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 11th, 2022

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Verified Customer

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Thomas J. Betlyn Ellwood City, PA

I started having plumbing problems on a Sunday night and I reached out to American Home Shield and requested a plumber and paid my deductible that same day. A plumber did come to my home Monday morning and was only there a few minutes and said that someone from his company would call me later that day after they reached out to American Home Shield to discuss my problem with them though I had not been told anything about the problem. It was after 5 pm and I had not heard anything from the Plumbing company or AHS and so I called the plumbing company and was told that AHS would send me an email with information about what they were going to do to resolve the problem but after not hearing anything 24 hours later and being unable to use the bathrooms in my home I called a local plumber who came 24 hours later and made the necessary repairs at a cost of $2,400.00. This seems to be how AHS deals with issues that can't wait to be fixed. AHS knows the homeowner will resolve the problem and pay for the repairs which makes having this service just another added cost to me.

2 years ago

Reply from American Home Shield

Hi Thomas, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Reginald Johns Temple Hills, MD

AHS did a quick and good job having my microwave assessed and replaced. The installation did not happen because company that delivered would not hook up external exhaust. The microwave replacement had external exhaust as the original one did but the delivvery folks said "they do not do that" so I had to go through the expensive and time to hire someone who did.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 11th, 2022

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Verified Customer

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Cozette Hodo West Chicago, IL

AHS is always prompt to assist, and helpful putting in requisition orders in a timely manner. Very helpful, and professional. I've been very satisfied with my service, and have recommended to several people.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Kirsten Hildreth Derby, KS

They were quick with my incident I had to call after things were not repaired back to full working status. And they were very quick to get the company back to me and get my hvac working correctly.

2 years ago

Reply from American Home Shield

Hi Kirsten, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Smith Orlando, FL

There were two occasions this summer when we needed a/c service and they could not get someone out for several days. I explained that we have two very fluffy dogs that could not tolerate an un air conditioned house but they were very unsympathetic and made no effort to try and get us a quicker appt. I ended up calling my own a/c contractor who came the same day and I paid out of pocket.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Jacie Gulack Hampstead, MD

I've been very satisfied, but I needed my microwave replaced and the model they selected didn't match my kitchen. I opted to purchase my own but had no idea they wouldn't help me in arranging the install. It's been a huge hassle, but overall, it's a good company.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Felton Morris Oklahoma City, OK

There is a competition AHS & the contractors. Contractors have become salesmen. Contractors do limited repairs knowing there is still a problem. I've had contractors throw parts that AHS bought for the repair drown in the trash over the years with AHS.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Amanda Alvey Port Tobacco, MD

Jackie C, a rep in your appliance dept, was OUTSTANDING. She was extremely helpful and courteous. Unfortunately, your other reps were lacking in knowledge and yawning on phone calls. Complete unprofessional conduct. Again, Jackie C, was the one who helped me the most.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Shirley Ballard Dallas, TX

Because you still owe me 100.00 for a service i paid twice for a pipe leak and never received my refund. I paid within 2 days of service. The parts had to be ordered and i thought i had to pay again because the tech came back once the parts came in.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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ARM Tampa, FL

The technicians that were sent out were quick and efficient. 1 st tech recommend replacement of the dryer vs the cost of parts necessary for repair, 2nd tech sent out because they needed a 2nd opinion because of cost. Well parts got ordered and a month later parts were still on order and finally American Home Shield stepped up and offered a replacement option. Service was good, it just took to long for a resolution on this appliance. I had a previous appliance that failed and the service was very quick and efficient.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Sandra Fortner Louisville, KY

I filed a claim regarding furnance and company that was selected by AHS - Fast Response Heating & Cooling were terrible! This company has had awful reviews from customers consistently and understandably so as they are awful. Even after multiple complaints to the company's owner and AHS. I do not understand why AHS still continues to use them as a vendor? That alone has made me question if I want to continue with AHS.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Alecia M Barnett Redding, CA

It took them a long time to conact me back to replace the product. They did not try to contact me for re-placement , I had t contact them a couple of ti9mes, however once I contacted them they representative move the process along.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

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Verified Customer

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Megumi Elkins Sylmar, CA

Out of three appliances request, only one was completed successfully.One was declined unceremoniously and perhaps fraudeulently ie the frigde! The main issue the HVAC with duct work was not honored after been dragged out for months and after i have invested my own money to make sure i get repair done! i already paid for the first part of the repair by self and the second part the vendor refused to come back after giving flimsy excuses a nd wrong diagnoses for over months. AHS is aware, read the notes! Even then i was given the go ahead to do repair by your rep as vendor refuses to come back and i paid $602 for it and i am yet to be compensated, yet you want to keep charging me monthly without doing your part

2 years ago

Reply from American Home Shield

Hi Megumi, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 23rd, 2022

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Verified Customer

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Ani Sacramento, CA

because i have been having problems with my refrigerator for some time until it finally went out all together and i lossed everything in it the freezer too hundreds of dollars of food that i had just bought and i don't have the money to go buy more right nowthey should of at lest reimbursed me for some of it there are other home warrantys out there that do

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

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Verified Customer

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JOYCELINE SMITH Port Saint Lucie, FL

Your customer service department needs help. You have the worst customer service I have ever dealt with. They like to make sure that you don't take surveys by staying on the phone line so you hang up and don't give them a rating. If you don't hang up they will call you on another line to try to make you click over and not get the survey or transfer you to a voicemail. I have had this happen at least three times. You need a different method of getting customer call ratings cause the current method you have is garbage and flawed.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 27th, 2022

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Verified Customer

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Philip Burlingame San Antonio, TX

The electrician you all was very patient and allowed me to watch him work all the time he was in my home. The ceiling light in my kitchen is running fine now. Would I use AHS again?? Yes!!

2 years ago

Reply from American Home Shield

Hi Philip, We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Verified Customer

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Mika Rice Bakersfield, CA

The vendors they use are horrible. They half want to work. They want to charge prices under the table to customers. When talking AHS about it they did nothing. My refrigerator still don't work. The replacement program is horrible. We have two accounts and receive no discount. Customer service has went completely down and they are rude. We have had services with AHS for years and have seen how service in recent times have not been up to standard

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Sep. 20th, 2022

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Verified Customer

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Michelle Woodstock, GA

We wanted one of our ac units to get a tune up and the AC company said there was a leak and claimed that it was a pre existing condition which I don't know how they could make that claim when we didn't know about it. So American Home Shield said they wouldn't cover it because of some BS that a lazy ac technician made up and we paid $100 and he didn't even do a tube-up cleaning just said there was a problem and said we could call them to fix it. Kind of disappointed that we get a home warranty and they don't take care of the problem

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 20th, 2022

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Verified Customer

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Jose Sangrona Pineville, NC

Their plans work for home appliances, plumbing and electrical. Unfortunately, they decided to outsource the electronics protection plans to Allstate, and Allstate outsourced to Squaretrade, and long story short, the latter is simply a waste a of time and you won't get anything done with them, therefore, the electronics plan are no longer feasible via AHS. Sorry.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Lisa Visone North Las Vegas, NV

We had a plumber come out and they left to say they would need an authorization to fix the toilet. They never fixed the other two leaks we had in the master bath sink and tub. I called and still no one came out to fix them but the $100 was taken out of our account. Then we get a call and said you don't cover and it would be like $500 to fix it. We have this warranty to help us and this didn't help us and the bathroom is still not fixed and the other bathroom leaks are not fixed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 20th, 2022

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Verified Customer

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Ram Karamchandani Austin, TX

I put in a ticket for an issue. The person assigned did not come on the agreed upon day/time. When he finally came, he cussed at me in my home. I called to American Home Shield to complain about the service and escalate the issue. They claimed they escalated it on two different times in the system, it never was. The original ticket was opened early May, 2022 - and resolved finally by mid August, 2022, after I called again to escalate it - they said a manger would call - they never did - then whomever I spoke with, maybe the escalation team put in a new ticket which I was reimbursed for and that new assigned company came out to service my house. No discussion on if that other company was followed up with and an investigation took place to find out how they can treat their customers that way. I was very dissatisfied with the service first go round and how AHS acted - took 3 months to get resolved but they kept calling me to renew my contract. Very unhappy! Everytime I called AHS, I reached someone in Asia - they could not understand what I was saying, was on the phone for 30-40 minutes every time to escalate my issue but apparently it was never recorded. Just unhappy across the board.

2 years ago

Reply from American Home Shield

Hi Ram, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution for the ongoing work order.

Sep. 16th, 2022

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Verified Customer

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Timothy S Ralph Fort Mitchell, AL

My AC went in the dead if summer, I called after hours and their automated system was still able to schedule me an appointment less than 24 hours after. The tech they sent was able to fix the issue within an hour.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Brenda Anthony Dallas, TX

Came a few days after I called and it was terribly hot so everybody else was also calling, then placed the order that day. It took two weeks to come in but the install was done within an hour of arriving.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Alvin Brown Holly Ridge, NC

American home ahield takes good care of their customer. Some of the contractors not so much. It's been a month since I submitted a claim during the hottest time of the summer and my AC is still not fixed

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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ANITA K HARRILL Addison, TX

The compressor went out on my LG referigerator; after the failure of the replacement compressor, they were very quick to offer me a replacement frig or a check to purchase the frig of my choice.

2 years ago

Reply from American Home Shield

Hi Anita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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Donna Bensen-Kennedy Johns Island, SC

American Home Shield has always responded promptly to our calls for service. If there is any delay in completion, it is usually due to either our needs, or delays from the servicers or manufacturers.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Cynthia Wilson Dumfries, VA

It took several trips to my home to solve the problems on my clothes dryer and air conditioner. They both needed repairs within a couple of weeks of each other. To your credit, you kept sending repair people ( very nice ones by the way) until both problems were resolved.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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William Byers Pensacola, FL

They are very timely. However we got a 2nd opinion after w were told it was going to cost us out of piket to repair our AC, our 2nd opinion ended up costing 185.00 to totally fix the problem. The contractors they send I think are out just for the money & don't care about the customer.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Eli Perez Mabank, TX

They have not taken feedback on companies that give poor service. I have used C&S Plumbing through this policy many times. They almost always have to be called back within 24 hours to fix the same issue. That gets frustrating. They finally stopped using them for heating and air which is fantastic. But we still get them for plumbing. The plumbing side has not improved.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Gwen Apperson Reva, VA

The contractor's were great; what was not good at all was the poor customer service - you explain the problem and they just kept coming back to me with what I felt like were excuses - it cost me an additional $1000.00 due to this. I paid to have something done that they said was not covered by the warranty and it made no change and due to the delays and issues all summer (literally months) I had to purchase a portable air conditioner so that we could work and sleep in our home. And then I had to come up with 3600 +- for the new unit, which again the warranty is a bit misleading - it needs to be much more consumer friendly. Your legal team has covered AHS rear for sure but not very well stated for the lay man. Then they ordered the wrong unit - twice - I will say, it is cooling the house down now but the unit is larger than the older unit and loud - loud like you are sitting in the back of a jet. The contractor came out and lowered the fan to its lowest setting but it is still very loud. Now I have an electrical issue which I can't prove is due to the larger unit but whenever it comes on the lights flicker - an electrician came out but we still have the flickering going on. What was discovered is that there are some issues but nothing that AHS covers. Which sucks cause it wasn't a problem before but now it is.

2 years ago

Reply from American Home Shield

Hi Gwen, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Debbie Schmidt Lancaster, CA

HVAC stopped working. Sent James out to put in panel. James explained how my HVAC works. Explained the wiring inside and outside. Very professional. ahs located parts quickly.

2 years ago

Reply from American Home Shield

Hi Debbie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Cynthia M Swiker Philadelphia, PA

Each time I've had to place a service request i have had response the same day with a provider. Service is usually scheduled within 7 days. Any issues have been resolved quickly after service provider visit.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Marjorie A Penner Lancaster, CA

Technician was right on time. They managed to get us an appointment on a very busy day. He solved the problem immediately and stayed until he was sure everything was back on track.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Mark Hanson Denver, CO

There were no problems with the service technician nor issues with the final outcome of the problem. My washer was replaced with an excellent replacement unit. (How machines have changed in 15 years)

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Ronnie Somerville-Hasty Kearneysville, WV

Professionalism listening and timely. The scheduling staff were understandable and knowledgeable of the company policies. I have had reliable companies to provide excellent service.

2 years ago

Reply from American Home Shield

Hi Ronnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Brad jarvis Imperial, CA

Our AC broke on Monday evening and they got it fixed within a week. Marcus/Tyler the technicians were respectful and quick! April the dispatcher was very accommodating and got the techs out quickly!

2 years ago

Reply from American Home Shield

Hi Brad, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Norma M Ballentine Cable Isle of Palms, SC

I have been with AHS for over 20+ years NEVER been short changed, disappointed and I have been pleased with service and performance of companies sent out to service my appliances.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Stephen Chun Decatur, GA

AHS solved my problems with my refrigerator and cooktop. Although it took longer than I hoped, I understand it's partly due to the constraints on logistics caused by pandemics.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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McGregor Marty Elizabethtown, KY

American Home Shield takes care of all my household needs for a very reasonable rate and the ease of doing business with them is wonderful. I have had put in several claims and have had nothing but positive experiences.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Vinz O Tolentino Oxnard, CA

Just like on the Tv News, y'all had me dying in the heat a couple years ago, my garage guy you sent said y'all wouldn't cover the actual opener cause it was damaged by door, I was out $100 deductible & I got the part from the local company & my buddy & me fixed it are selfs, y'all hit & miss you eventually fixed my A/C, my pool pump couple years ago I do save money just wished it was as easy like when y'all replaced my ceiling fans. Quick & effective Good Luck.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Melissa Cline Las Vegas, NV

I appreciate the options for service on the website, as well as the seasonal guide. However, as a new homeowner, I'm oftentimes confused; I'd like to have more FAQs/guidelines on the website. As well, for certain services (e.g. HVAC) I'd like to see a way to recommend that a locally-recommended service provider could be nominated for participation/coverage through AHS.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Judy Bowers Green Valley, AZ

My first service request was for a hot water heater and it was denied die to age, even though they say age appliance doesn't matter. They even let me get a second opinion for another service fee, knowing full well they were going to deny it. So $250 later I had to hire my own plumber to fix my hot water heater. The company never sent me an email that was promised bt 3 representative s saying why it was denied.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Chad Ward Thomasville, GA

They are finding cheapest methods to Honor their contract and don't take priority of life as emergencies. I personal own a brokerage that has referred hundreds of families to them an 3 personal accounts myself and the last three service calls have been outrageous and ridiculous to say the least. Shopping for competition currently to serve families for me going forward.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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