American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Patrick Neville Pittsburgh, PA

Never had a fake experience with the platform or the people that they hire. I have always had an honest solution and price presented. It was kind of a breath of fresh air in being a first time home owner.

4 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 1st, 2021

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Timothy Mallory Elizabethtown, KY

The rep was scheduled to come out, called 5 or 10 mins before he was to arrive at my resident and said he would be there in an hour to an hour and a half. Mind you I waited on him all morning to arrive and cancelled an appointment to make sure I was home. Other then that I am pleased with the service.

4 years ago

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Verified Customer

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Sheila M Wilmeth Siloam Springs, AR

They always get me in quickly, never had a problem with them repairing things, the guys that come are always super nice and the lady that calls before and after is always so nice. This is a great company.

4 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Sandra Manzari Fort Mill, SC

After parts for my 12 year old refrigerator weren't able to be obtained, I was provided with an opportunity to select one of several new refrigerators, OR put a substantial amount toward a refrigerator of my choice.

4 years ago

Reply from American Home Shield

Hi Sandra,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Lois Thomas Desoto, TX

When I bought this home the previous owner had it I decided to keep the service so glad I did their service is excellent I had to get a new air-conditioned I called the problem was solved

4 years ago

Reply from American Home Shield

Hi Lois,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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Karen Hoyt Gainesville, GA

We scheduled a tune up for our furnace. When they got there they told us we needed a part because the furnace wasn't working effectively. They knew exactly which part. Instead of just ordering it-they told us to put a work order in with HSA. The next company came out and we had to pay another $100 so they could order the same part. Then we had to schedule another appointment to install the part. 3 visits later and $175 we were complete.

4 years ago

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Verified Customer

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Thomas Edward Holloway Harker Heights, TX

I only have one negative thing to say---Waiting 24 plus hours after a repair request is made on something that should be considered as an "Emergency" is unacceptable! If your have a water leak, HVAC issue etc... Water leak can lead to catastrophic damage and depending on the situation an HVAC issue can be life threatening!!

4 years ago

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Verified Customer

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Lizia Erazo Orange Park, FL

I had a few issues with my house, it took only 1 call to fix them all. I am very please not only by the quick response but also by the efficiencyand professionalism of the technicians!

4 years ago

Reply from American Home Shield

Hi Lizia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Britni Hill Norman, OK

It's easy to utilize their services, fairly priced, and quick to respond to service requests. My only complaint is related to our refrigerator repair. Our part was back ordered and they offered to reimburse up to a certain amount towards a new refrigerator which is great! But they process is slightly tedious. Overall, we've been happy.

4 years ago

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Verified Customer

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Deanna Hasford Fairborn, OH

Everytime something went wrong that was listed on my warranty, they had someone there to fix it within a couple days. I'm so glad I bought the warranty. On an older house, it's a must! Thank you!

4 years ago

Reply from American Home Shield

Hi Deanna,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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GeeGee Florissant, MO

AHS, attempts to be professional and timely;however there are time when I have lost contact with a representative and, after holding and waiting for a while and the rep did not call me back. Several times I could not understand the rep very well and at least time the rep hung up on me. Otherwise, I would have given a five rating.

4 years ago

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Verified Customer

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Karen Berger Ockner Bloomfield Hills, MI

Every conversation I had with AHS was good but there was a delay in getting an answer and moving forward as I was not notified timely of a decision. However, when I did speak with someone, they were very helpful and I am awaiting a new dishwasher so I will be better able to rate them once I receive it :)

4 years ago

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Verified Customer

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Steve Kuhn Beaumont, CA

Several attempts to get ac fixed , took over a week , 7days to get appointment . Finally scheduled tech , came out , lack of communication with tech , no call , had to call , shows up right at 1pm . Spends 20 min . Gets blower working , doesn't check or wait around to see if it's cooling . Had to call American Home Shield to report issues , took 3 days to finally beg for appointment , now another 7 days . American Home Shield or Right Tech care , just want monthly fee and $100 service charge . Every time i ask for supervisor nothing happens , same issue every time I have had repair done , there is no urgency . Took 3 months to fix oven . Had electrical issue and never resolved , even tried to report it ? No response , once my ac is fixed , will be revisiting if I continue my contract or look for another ,

4 years ago

Reply from American Home Shield

Hi Steve. Thank you for taking time to let us know about your concerns. I am sorry to hear the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this issue.

Nov. 17th, 2021

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Verified Customer

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Kathleen Engle Kingsport, TN

They were very friendly, and got my claim started quickly and efficiently. My situation was fixed in a positive, timely manner and I would highly recommend them to family and friends.

4 years ago

Reply from American Home Shield

Hi Kathleen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Judith Tinturin Capistrano Beach, CA

Got here early, found the problem, referred us back to AHS for a Plumber, AHS responded right away and we have a plumber coming on Friday. Very satisfied with the experience thus far!

4 years ago

Reply from American Home Shield

Hi Judith. Thank you so much for the positive feedback. We are really glad to hear that you are satisfied with the service you are receiving. We look forward to working with again and providing excellent service.

Nov. 17th, 2021

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Verified Customer

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Maria El Centro, CA

When I requested a service they have answered back quickly and have fixed the problems I have very quickly too. No complains. I appreciate their help, thanks alot. Great company.

4 years ago

Reply from American Home Shield

Hi Maria. We really appreciate your positive feedback. We are so happy that your repair needs have been met through your warranty coverage. We hope you continue to find the value in being an AHS member.

Nov. 17th, 2021

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Verified Customer

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Margaret M Watkins Las Vegas, NV

I was able to obtain help quickly. The phone in system appears to be greatly improved. In the past it was frustrating to wait for an assistant this issue appears to be resolved.

4 years ago

Reply from American Home Shield

Hi Margaret. We are so happy that you took time to let us know about your experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Nov. 17th, 2021

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Verified Customer

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Charles E Hill Rancho Cucamonga, CA

My claim was acknowledged quickly and a technician was assigned. Unfortunately, the 1st tech wasn't qualified to make the repair. A second tech was assigned only after I called to he knew the process of my repair. This caused a significant delay getting my refrigerator repaired

4 years ago

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Verified Customer

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Genevieve Rene Glenn Dale, MD

The process has been very easy thebpast year. I did have a problem with a company that was sent last year. This year I had the same issue, thankfully another company came out and found the source.

4 years ago

Reply from American Home Shield

Hi Genevieve. We appreciate your feedback regarding your service experience. It is good to hear that another vendor was sent to take care of the problem and we appreciate your patience while waiting to have your repair need met. We look forward to providing you with an even better experience in the future.

Nov. 16th, 2021

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Verified Customer

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Eyad Kadri Mesa, AZ

American Home Shield (AHS) has been responsive to my requests for repairs. The assigned repair companies and their technicians weee appropriately chosen responded in prompt manner.

4 years ago

Reply from American Home Shield

Hi Eyad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Ginny Davis. Valparaiso, IN

Everything was outstanding about the repair & dealing with company. We opted to take the cash to buy our own dishwasher. We still have not received the check. It's been at least 2 weeks. I called & they said it was on the way. That was last week.

4 years ago

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Verified Customer

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Steveland Haynes Philadelphia, PA

This s based on my experience with your company and the contractor you use. I have a work order that was put in since September and haven't got my washer and dry fixed. More importantly have been able to g thin contact with the contractor to get an update on when it's going to be fixed. This is inconvenient me to have to go to a laundromat for the past few weeks as I wait, not knowing when my washer and dryer will be fixed.

4 years ago

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Verified Customer

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Olivia Armendariz Harlingen, TX

We had a problem with one of our appliances, we had to go through quite a lot of supervisors & managers until we came to an agreement they would refund amount of appliance. What we didn't agree was we had to install the appliance ourselves.

4 years ago

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Verified Customer

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Jill S. Minnetonka, MN

They response to my service request very quickly and the contractors have contacted me within 24 hours to set up a time to fix my problem. Very happy with their service so far.

4 years ago

Reply from American Home Shield

Hi JIll,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Tamara Dawn Sacramento, CA

My American Home Shield Warranty has repaired my garage door, my dryer, my ice maker, lighting issues is 3 rooms. I know without AHS it would have cost me a lot of money and I am so glad I had their coverage!

4 years ago

Reply from American Home Shield

Hi Tamara. Thank you for taking time to let us know about your service experiences. It is wonderful to know you are finding the value in the coverage and service we provide. We are so happy that you chose AHS to take the hassle and worry out of your home repair needs.

Nov. 16th, 2021

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Verified Customer

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Jessica Hunter Cabot, AR

Because they resolved my AC issue quickly but I have called 3-4 times about my range issue. Everytime I'm told I will be called in 24-48 hours and no one calls then I have to call. The last time they said my issue was being escalated to some upper level because the contractor hasn't issued a report and I want a second opinion. This was supposed to take 48 hours it's been over a week!

4 years ago

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Verified Customer

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Linda Carver Spokane, WA

Because of Backups it did take a couple of weeks to get our washer back up and running, but once the parts were here, the repair person got right on it and fixed the washer in a timely manner.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We appreciate your patience while we resolved the issue with your washer. We look forward to providing your with an even better experience in the future. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Tara Knoxville, TN

They make it so easy to request service- just log on anytime and they assign someone quickly. I've never had to wait long for someone to come out, and the issue is always fixed.

4 years ago

Reply from American Home Shield

Hi Tara. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being an American Home Shield member.

Nov. 9th, 2021

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Verified Customer

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Patricia Organ-Hurd Cleveland, OH

Our tech was respectable, nice, knowledgeable and give tips. However, there was a part that he said he was going to put in to have replaced and AHS never contacted us to say if it was approved or not. So, I don't know if he put it in or not, but, we pay too much money to this warranty company not to have our issues addressed.

4 years ago

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Verified Customer

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Kathryn Gillette Appleton, WI

good coverage satisfied with contractors sent to service call. Web site is difficult to navigate to send a service request In the recent past some of the AHS agents have been abrupt on the phone months later my contractor who did the service didn't get a response from AHS. navigates also taking a video of the damaged part is

4 years ago

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Verified Customer

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LaShaunta Pugh Portsmouth, VA

With American Home Shield, we feel that there at times is no sense of urgency. Last year our furnace went out in the middle of winter. Our concern more than anything was our daughter who was 7 years old at the time. We called to request someone to come out to take a look at it. My husband called the first time and he spoke to someone who barely spoke English and he said he could hear chickens in the background. I called and was given an appointment a week to 2 weeks out. I called back several times begging for someone to come out sooner because it was literally freezing cold in the house. We had space heaters set up in every room. Our daughter slept in the bed with me while my husband slept in a spare bedroom with a space heater in each just so we could be warm. We ate in the bedrooms and could barely step out into the hallway without being fully dressed in a hoodie, sweatpants and a coat. No matter how many times we called to complain we were told everytime nothing could be scheduled sooner because that was the contractor's first available. I asked to have another contractor found and was told that was the first listing to pop up and that there was no way to search for another. It was a completely HORRIBLE situation! Because of this my husband and I discussed leaving this company and finding another. This will probably be our last year as customers of American Home Shield.

4 years ago

Reply from American Home Shield

Hi LaShaunta. Thank you for bring your concerns to our attention. I am sorry to hear that your issue with the furnace was not taken care of sooner. I would be happy to speak with you to address this issue further.

Nov. 10th, 2021

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Verified Customer

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Heather Adams Sarasota, FL

They're always very responsive, and the technicians are scheduled quickly. My most recent experience, however, had everyone making incorrect assumptions about who I needed to communicate with and what I needed to do which left me having to push to get results and without hot water for 2 weeks

4 years ago

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Verified Customer

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Thomas Melville San Diego, CA

HomeShield is an easy to use and readily available service. They frequently offer seasonal incentives to assist with maintenance, and getting a service scheduled is extremely easy.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you so much for letting us know how easy it has been to request service. We love to take the hassle and worry out of home repairs. Thank you for choosing AHS to do so for you.

Nov. 8th, 2021

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Verified Customer

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S G Medler Saint Louis, MO

They are professional. Easy to deal with. They repair-don't throw out stuff. Most of the people they send are excellent. One wasn't good. It's a fair deal to both them and the customer.

4 years ago

Reply from American Home Shield

Hi SG,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 9th, 2021

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Verified Customer

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Sean Green Bay, WI

The only reason AHS lost a star was because I had specifically stated that a contractor acted unprofessional and never wanted to work with them again - the following time I called for service an appointment was set with that contractor. This situation has since been rectified and I feel their services are a good value for the money.

4 years ago

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Verified Customer

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BRIAN CULLEN King, NC

Easy to request service, technicians are assigned almost immediately and they use good, quality service people. My experience has been that they will cover most small repairs, which usually wouldn't cost much more than the co-pay. The negative is that even though they say pre existing conditions are covered, this is definitely NOT the case. They will find a way not to cover any big item, and they have perfected double talk. But you can establish good relationships with the technicians for when you decide it's not worth staying with American Home Shield anymore.

4 years ago

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Verified Customer

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Zariffe Denegri San Francisco, CA

They didn't give up trying to find a plumber for us. We did have to wait 3 days but they checked up on our situation and immediately fixed the issue. Plumber arrived early and got started on the work. Professional and nice.

4 years ago

Reply from American Home Shield

Hi Zariffe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Ann Griffin Mesa, AZ

Our request for help was filled quickly, and the electrician who came to our home was very helpful, friendly, and spotted the unusual problem quickly, which he then fixed for us.

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Frederick F Schulz Bristow, VA

Responsive, fast service. All repair service companies that they have assigned to make the repair have been professional, timely with appointments and have repaired all my home appliances in short-order.

4 years ago

Reply from American Home Shield

Hi Frederick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Ali Riche Sugar Land, TX

AC problems- 1st technician reported evaporator is leaking and condenser is leaking, however his report did not mention condenser. 2nd opinion technician stated condenser is leaking and evaporator has blockage and need to be changed, however his company report didn't mention the evaporator- AHS is sticking to 2nd opinion report and refuse to have 3 way conference with technician, it is clear the contractor wants to make more money by doing 2 repairs and discharging R22 to environment by doing the work twice and causing customer to pay more money and putting AHS in position as not a responsible care company who cares for environment. another work order to repair washing machine is still open for 6 weeks, repair contractor made 3 visits and each time he claims more parts are needed, been washing our cloths outside the house for the last 5 weeks which is very disruptive specially with current covid 19 pandemic and the risk of contamination.

4 years ago

Reply from American Home Shield

Hi Ali. Thank you for your feedback regarding your service experiences with the ac and clothes washer. I am sorry to hear the problems have not been resolved. I would be happy to speak with you to address these issues further.

Nov. 10th, 2021

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Verified Customer

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Gina Patton Downers Grove, IL

I was disappointed that our first claim was not covered! The laundry room injector pump needed replaced, fine print- that's not covered. The plumber, Peter was great! He did give us a good price. He had pump and all parts with him and got it replaced in short amount of time.

4 years ago

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Verified Customer

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Glenn M Castello Ewa Beach, HI

AHS has always been prompt with arranging for service.....website is easy to use.....customer service is pleasant and helpful. Any complaints or issues I have had with a vendor have been easily and promptly resolved by AHS.

4 years ago

Reply from American Home Shield

Hi Glenn. Thank you so much for your feedback. It is our goal to address your needs and take the hassle and worry out of unexpected repairs each time you contact us. We are so happy to have provided you with great service and can not wait to do so again.

Nov. 1st, 2021

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Verified Customer

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Cynthia Regier North Newton, KS

The last experience was so bad that I am looking to change companies! After submitting a work rider three days later I had not been assigned a company to come and fix m caged kitchen sink. I had dirty dishes everywhere and no help in sight. I called again and spoke to customer service and was assured something would be done about it. By the next Monday nothing had been done! We hired a local plumber and demanded my copay amount returned! I'm just waiting for the credit to drop then am finding anther company!,,

4 years ago

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Verified Customer

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KayC Pierce West Chester, PA

It is a two step review...they had to come back twice as the two toilets fixed were not fixed. First technician said both were fixed and left. Next day one toilet wouldn't even flush toilet paper (let along anything heavier) and the second toilet handle stuck and ran all night. The vendor was wonderful and sent a second tech who identified both problems, repaired them and they both work perfectly. This shouldn't have taken two visits.

4 years ago

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Verified Customer

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Janice C Dunn Pike Road, AL

I like the services provided. It's like an insurance policy. I dislike the rate increases and copay increase. At 77, I have limited income; however, I have no choice except to pay both increases.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Janice. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 2nd, 2021

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Verified Customer

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Rita Kay Thomas Kansas City, MO

I am unhappy with my last service call.APW Plumbing and Heating is charging me an additional $100 on top of the $100 AHS charged. The work order is #24578. I do not feel I should pay this. Please respond as to whom I should talk with at AHS.

4 years ago

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Verified Customer

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Glenda B Hart

AHS has responded to my repair needs quickly and I have had positive results on repairs.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Glenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Elaine Hodges Phoenix, AZ

Brad was great. Very knowledgeable about his job. Took care of everything that needed to be done to fix the washer. He is kind, considerate, caring. It was a pleasure to have his help to get the washer running again.

4 years ago

Reply from American Home Shield

Hi Elaine. It is so wonderful to hear about your experience and well your repair need was met with your washer. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 1st, 2021

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Verified Customer

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Mathew Griswould Anniston, AL

Staff is always professional and courteous when I call to make a service request. Staff tend to work with you as far as getting the service technician contacted as soon as possible as if it was their own issue.

4 years ago

Reply from American Home Shield

Hi Mathew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Leon Poulson Abington, PA

I've used AHS for over 10 years. Not sure what changed but it's definitely good because quality diminished over the last few years and didn't even want to use them. But that's all changed and service is back to A1 for me.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Leon,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Nov. 2nd, 2021

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