American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Earnest Pittman Winchester, CA

I have had two costly experiences with warranty service. The first time was being charged extra for a plumbing leak because the repairman stated it had limited access that turned out repairing the leak in three minutes. The second time was using the solicited air conditioner tune up program and when the repairman showed up, he found a defective part. Cost me $370 to have that repairman replace the part that should have covered under the warranty. The repairman never elevated the defected part to AHS and told me to write him a check on the spot because he didn'taccept credit card. Note the repairman could not give me a bill identifying the defected part because he said he had to take the check back to the office and wait for the check to clear. I never received the bill from the repairman. I complained to AHS and I was told that I should have initiated a new workorder when the defective part was noted.

4 years ago

Reply from American Home Shield

Hi Earnest,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Mary A. Bowles Rogers, AR

I needed A/C repair in June...AHS was unable to find someone to help me and I ended up finding my own repair person. They told me they would refund the $80+ money I paid to make the appt. I not received it ! Also, no local repair companies would work under AHS because every time you call, you have to wait online for over an hour. This is true, I did it 4 times !

4 years ago

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DeCenzo Las Vegas, NV

While I love the responsiveness of AHS, I am not as impressed with all of the contractors. While one contractor called me almost immediately, the second contractor took almost 12 hours and then can't come out for 3 days.

4 years ago

Reply from American Home Shield

Hi DeCenzo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Alyse Kobus Sacramento, CA

It's been just ok so far. I don't like that you have the option to say "still not fixed" and then the new service request it creates charges you, even if you're within the 30 day guarentee. That's not ok, also it was extremely hard to hear the customer service representative that I spoke to on the phone. She was helpful mostly, but I couldn't hear half of what she was asking or saying to help answer her questions.

4 years ago

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Angie Martinez El Paso, TX

We have been with AHS for over 10 years and have had great service but in the past couple of years the companies that AHS has chosen to work with have done fair to poor jobs with customer service and repairs. We still use AHS because they do cover what we need but the quality we had in the beginning of our working relationship has declined.

4 years ago

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Nellie Suffolk, VA

My hot water tank was leaking. I called them late one evening, they called me with a plumbing company and I had an appointment the next morning at 10 for them to come look at it! It was ixed within a week!

4 years ago

Reply from American Home Shield

Hi Nellie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Lorraine Gayden Summit, MS

I have never been disappointed. Sometimes it has taken a bit longer than I expected, but that's because I live in a small town where technicians are not available or not qualified to provide the services.

4 years ago

Reply from American Home Shield

Hi Lorraine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Rodney Vair Henderson, NV

Great insurance to have., I would not have any other home plans. The does excellent work and they do it in a timely manner. they are very knowledgeable in their line of work. I would recommend you to new and old home owners.

4 years ago

Reply from American Home Shield

Hi Rodney,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Tom Floodeen Longmont, CO

I entered my request online. Within minutes a vendor was assigned. Shortly after the vendor contacted me. I sent them some photos. They ordered parts. They came and fixed the problem

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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William Alford Milan, IN

It was great. Within 48 hours they had a contractor contact us with an appointment to repair our AC. The repair man was knowledgable about the problem and within an hour he had it fixed.

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent AC experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Juanita DeShazior Alexandria, VA

Each time I have called they have been responsive to my repair needs. My last experience found it difficult to locate a repairman, however theyw orked until they found one to do the job.

4 years ago

Reply from American Home Shield

Hi Juanita. Thank you so much for your feedback. We value your opinion and appreciate your patience with your recent service experience. Thank you for trusting AHS to get the job done.

Jul. 21st, 2021

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KT Saratoga Springs, UT

I have done one claim with them so far and it was surprisingly easy which I appreciate. The last thing you need when you have a problem with something in your hone is a difficult claim process.

4 years ago

Reply from American Home Shield

Hi KT. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Laurie Koch

There was a glitch between delivery and installation. My stove was delivered and sat in my kitchen with no install scheduled. Thank goodness my husband is a licensed contractor and could do it. I‚Äôve also received 2 checks and have no idea why

4 years ago Edited January 10, 2024

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Richard Brackin Milner, GA

We have had one positive experience, and one negative - so I chose to vote right in the middle. Our first experience ended with us having to come completely out of pocket thousands of dollars and repair damage potentially done by the contractor HSA sent out to fix the issue. Our second experience was wonderful, we were very satisfied with the customer support and technician.

4 years ago

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Joseph. Cascia Cave Creek, AZ

I had a good experience with your repair person and he helped me understand a few things about the refrigerator that I did not know since it was here when I bought the house. I did appreciate it

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 22nd, 2021

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Andrew K Dupree Seneca, MO

To start, I filed that my dishwasher quit drying in February of this year, AHS gave me an 800 number to call for sears service. Every time I called their prescribed number, I got some one I couldn't understand and they eventually hang up with me while on hold. In June of this year, I call AHS for some other service , they found me Joplin Appliance Repair which is local to me. 1st appt. was June 18th, Richard showed up at 08:05, said there was a bad switch and that he would have to order, left at 08:10am. Called to return and install failed temperature switch Monday 6/28 at 08:45 when appt. was set for 07:00. Richard was onsite a total of 20minutes. No, Teat check was done, so I ran a load of dishes and still no heating cycle. I called AHS again that issue had not been resolved. Joplin Appliance rescheduled for July1st between 08am and noon. Richard called me and said that he failed to reset the dish washer and that he could talk me through the sequence to do so. I did. I then ran a cycle through my dish washer with the same NO Drying results. Called and left messages with Joplin Appliance for a returned call... crickets!! So. in closing, I have paid my 100$ deductible and AHS has paid Joplin Repair $200.25, the dish washer has been in service for 3years and depreciated value verse amount already spent is of equal or lesser value. I am about ready to cancel AHS and go to a more reputable Home Warranty group. Andy Dupree

4 years ago

Reply from American Home Shield

Hi Andrew. I am sorry to hear that you were not pleased with the service you received for your dishwasher. I would be happy to speak with you and assist with a resolution to this problem with your appliance.

Jul. 23rd, 2021

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Toby Goldstein Cincinnati, OH

It's great to feel protected in case something fails in your home that is not covered by Homeowner's insurance. AHS has been there for us when we needed AC service as well as plumbing issues. The choice of service providers is not always the best, however.

4 years ago Edited January 10, 2024

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Lysbeth M Hasegawa Pence Castro Valley, CA

I am satisfied with services received but I would like to review my contract at renewal time, when I initially purchased it was $30+, now $50. I am a widow on a limited income.

4 years ago

Reply from American Home Shield

Hi Lysbeth. We are really glad to hear that you are satisfied with the service you are receiving. We would be happy to review options with you for your upcoming renewal. Thank you for choosing American Home Shield as your home warranty company.

Jul. 13th, 2021

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Khea Johnson Frederick, MD

I'm please that my co-pay is less than a visit, but unhappy that I still have to pay out of pocket when I use the service-- for the air-conditioner freon. I'm also unhappy that AHS doesn't offer credits for upgrading things that are broken and can't be fixed... freon leak. Also, very unhappy that United Air lied and said you offer $1K in credit toward an upgrade (but only during "authorization", so Customer Services knows nothing about it. You should stop contracting with United Air because David lies.

4 years ago

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Barbara Ludwig Malvern, PA

I do like that they have improved the scheduling an appointment needed. It is still difficult to get vendors to call back in a timely manner for appointments. it takes too long to get a vendor to answer an appointment, especially when it is an applicance as air conditioning or heating. This is needed quickly in many cases and waiting for 3-4 days is not satisfactory.

4 years ago

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Constance Gaines Las Vegas, NV

More attention should be paid as to whether requested repairs were done vs someone showing up to tell you they can't perform the task Your deductible is gone and the repair still needs to get done. Also the requested work eligibility should be verified BEFORE sending someone out to tell you that it's not civered. Again deductible is gone. Money wasted, customer frustration and dissatisfaction. This happened to me twice.

4 years ago

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Johnny Barron Fairburn, GA

In the past, we never had any problems with things being repaired. But this is the first time that we had to wait too long to get a water heater replaced. We finally will tomorrow after a week delay. Very displeased with the time frame. No hot water for a week.

4 years ago

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Maydine Hill Grapeland, TX

The first time I called about a cash option I chose, the representative wasn't helpful. I call back July 7 and had a much better experience. The first person listened and referred me to another department/person, who was helpful in submitting needed info that was required for the cash payment option I choose to be processed. I'm grateful. Thanks

4 years ago

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Frances L Britten Kailua, HI

4th call on my refrigerator inside 2 wks, tech had no report or knowledge of previous calls. No way on website to contact AHS for personal service or to make complaint. Six months delay in dishwasher repair with very little follow-up or communication. Sometimes language barrier issues. Difficult to reach a human being. Customer service NEEDS A LOT OF IMPROVEMENT.

4 years ago

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Jonathan Biloxi, MS

AHS could improve by allowing the customers to choose a particular contractor to fix things that are covered. Sometimes the contractor they automatically choose is booked up for several days. When customers are filing for a service it is usually an emergency.

4 years ago

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Taquanda Dixon White Plains, MD

Improvement could be with customer service, not getting a new agent every time you call , possibly working with the same agent if a ID number is provided for the same issue. Wait time can be horrible or even finding a vendor to supply your area. Miss communication on canceled authorizations without the customer knowing is never a good thing. They price continues to increase annually without the customer's knowledge. They continue to try to make me pay a service call twice for the same issue days after completion or incompletion of the service.

4 years ago

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Owner Chula Vista, CA

For so many years the repairman sent didnt speak English well, came in unmarked vehicles,no company logo or uniform. Rarely could fix problem. I stopped calling them and paid out of pocket. I was going to cancel but had plumbing issue...same or similar again. I thought this is, if I get the plumbers as past, I'm canceling. What a wonderful surprises when Roman's plumbing called, set up appt which worked with my schedule. Came on time, company vehicle and uniform. I didnt have to supply rags or anything. He was prepared. Ordered a new disposal, returned to install with schedule which allowed me to miss minimal work. Great job Roman's plumbing so I didnt cancel. Soon after had appliance issue, called and had similar wonderful experience. Perhaps American Home Shield is selecting qualified professionals who are interested in performing. Hope this type service from AHS continues. ontinues

4 years ago

Reply from American Home Shield

Hi,
I am sorry to hear about your American Home Shield experience to have the plumbing issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Are Brown Fort Worth, TX

They are going out of their way to not honor the contract. I have gone without air conditioning for nearly a month, on the hottest days of the year. My family was sick from the heat. The contactor came out after 3 days the first time. Claimed they could not honor the contract because there was dog urine on the outside compressor; however the outside compressor worked and is still working just fine. It is the fan motor on the unit inside of the house that is bad. First guy came out, changed the capacitor, but did not bother checking the motor. It ran for 3 hours and stopped again. A week later another company came out checked the motor, put in a new fan motor. It worked just fine for 3 days. I smelled wires burning from the unit inside and shut it off. Called AH'S for a 3rd time. This guy said I needed a new inside unit. I then hired my own outside company. They said the malfunction had nothing to do with the compressor outside, but instead the inside fan motor that had been installed was defective. I have tried to contact AH'S about this several times using the same reference number resulting in either hang ups or recording saying the request has been cancelled. I should have done my homework first. Everyone I have shared my story with said that AHS will find any kind of way not to honor the contract by doing a replacement when needed. I am retired and on a fixed income, I purchased AHS as a safety net for repairs. I've only used them twice before in the 4 years that I have been a member. I could have purchased a new unit with the money I have wasted on them. No safety net here, only got caught in The AH'S. Just waiting now for Karma to catch up with them and it will.

4 years ago

Reply from American Home Shield

Hello Are. We do hate to hear about your service experience with your air conditioning. We understand how important it is to have your air working properly. I would be happy to speak with you to address this issue further.

Jul. 19th, 2021

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Albert Jackson Forney, TX

Had technician out Saturday for broke AC. After tech left noticed sink was overflowing and clogged. Techician didn't check sink that AC drains into or they would have said something. This also should have been checked to try ensure won't happen again or fix.

4 years ago

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Patty Amato Claremont, CA

That when I need a repair, I know who to call, and that the repair is usually scheduled and completed quickly. I don't have to ask around for a dryer or heater repair person, or wonder if that person is competent and will give me a fair price

4 years ago

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Henry Wilson Campbell Monroe, LA

Generally speaking AHS is a good company but over the last year the quality of the local companies you use has dropped significantly. I doubt I will use the plumbing companies you select as the work is sub par and take too long to respond to the problem. I would strongly suggest you find better companies to perform the work in the Monroe area.

4 years ago

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Jan Seguin, TX

I wish I could request who AHS chooses to provide service when I call. It would be good to have a choice of the company! It makes it better for your customers - especially when we have had the provider before! When we develop a relationship with the provider, we feel more comfortable knowing who will be answering the call for service.

4 years ago

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Khada Khatiwada Pittsburgh, PA

Good. Customerservice is good . Helped me immediately. Thank yiu. I Still need help . Please call me and help me to fix my ac. I love working with AHS. Definitely recommend my cousins and relatives about AHS

4 years ago

Reply from American Home Shield

Hi Khada,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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MacEnzie Jackson Edmond, OK

Promptness in addressing request. Have had problem with payment. On three separate occasions AHS has indicated payment has not been made when in fact it had. Required follow up with AHC to insure correct payments were recorded.

4 years ago

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Gretchen Moore Collinsville, IL

Good coverage, as long as the homeowner understands how to fill out the form correctly. I don't like that if a homeowner logs an issue like "plumbing leak" to find out it's a "Plumbing stoppage", and have to pay a 2nd fee. Too much put on the homeowner to know exactly what the root cause problem is.

4 years ago

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C High Point, NC

My suggestion is for American Home Shied to listen to what it's customer is saying. In our case on several occasions we have been sent repair men that did horrible work resulting in us having to call back. When a customer KNOWS a company in their city affiliated with AHS we should be able to say who we want to fix our appliance!

4 years ago

Reply from American Home Shield

Hi C,
I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

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Fredria C. Lewis-Hawkins Evans, GA

The technicians were professional. We have 2 units. Both were down in the beginning. The upstair unit was fixed quickly. The downstair unit was down for about a week. It is working now, but after about a week in a half, the upstair unit is not cooling. All in all, the work is good for the money. I'll just put in another issue.

4 years ago

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Julie Waltrip Las Vegas, NV

Had a hiccup with our first claim. The plumber called and said that AHS wouldn't pay to fix a leak that was I. The main line. They also said AHS would just keep our money. We hired a plumber ourselves and got it taken care of. Since then we had both a/c units go out. Called AHS and it ran smooth as silk.

4 years ago

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Richard Stearns Fishers, IN

I like the ease in which claims can be filed and the legwork of finding the companies to do the work is already done for you. That said, AHS should have an option where the home owner can pay more per month to have lower deductibles.

4 years ago

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Siraj Haque Lombard, IL

Easy to report a problem online through the website. Lots of options to choose from. Many of my appliances or other things in my home are covered. Repairs are scheduled quickly and easily. Reasonable monthly cost.

4 years ago

Reply from American Home Shield

Hi Siraj,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Nidhish Mohun San Jose, CA

They started off at 5 Star in identifying problem and placing replacement. Then they cancelled the replacement order for some silly reason. Then was surprised with excellent service of fixing the problem by one "Joel". Final delivery was good but for a dent on the back side of the fridge. We accepted since it was not visible on placement.

4 years ago

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Carlos Castro Pflugerville, TX

Up until this month (june) i would have given AHS 5 stars. I renewed my yearly contract on june 1st & the AHS rep said he would automatically deduct my monthly premium every month. He did not do that & AHS took out the entire yearly amount on june 21st. This has put me in a VERY difficult financial situation. I called AHS on june 21st & the rep processed a SmartForm to reimburse me the money. She told me this could take up to 7 day. Well the 7th day was this past monday (june 28th) & AHS has not put my reimbursement money into my bank account. I am very upset about this whole situation. I have called everyday since monday june 28th & all the AHS reps say that the reimbursement process has gone ok on their end. I don't believe this, something is wrong because as of today (june 30th) i still don't have my money in my bank account. I've tried to talk to a supervisor of the AHS rep but the rep says i can't talk to them which is ridiculous & really pissed me off. I just don't know what else to say about this situation except it sucks. I thought i had my yearly contract renewal updated when i called on june 1st to only have my monthly premium automatically deducted from my bank account on the 18th of each month. The AHS rep who i contacted (his name was tim) obviously didn't know what the hell he was doing as again, my whole yearly premium was deducted from my bank account. I am in dire financial stress at this time due to your GROSS oversite.

4 years ago

Reply from American Home Shield

Hi Carlos. Thank you for letting us know about the billing issue you experienced. We are very sorry to hear that this has happened. I would be happy to speak with you and assist with resolving this matter.

Jul. 12th, 2021

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Ali Deerfield, IL

AHS is great in non-emergency situations. But when emergencies happen, especially on weekends, it's a cumbersome process to get the emergency situations resolved immediately. If you have an emergency, you are sometimes on your own.

4 years ago

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Charles Mark Mitchell Lake Ozark, MO

The A/C technician from New Vision HVAC was excellent: professional, polite, knowledgeable and prompt. When I talked to the owner a day pr two before' he was also very polite and businesslike.

4 years ago Edited January 10, 2024

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Marta Jaramillo Costa Mesa, CA

It's difficult to get in touch with a person. I was charged 2 times for the same service. I had my washer serviced and when the tech left the UE is still lighting up. Did an online chat and was assured a ticket would open ... nothing happened I had to open one up again for the same service and was charged another $100 ! When the tech came he said there was nothing he could do except fix the work the previous guy did. Also, now I'm waiting for the computer board to be replaced in hopes the UE sensor doesn't stop the washer. The balancers were replaced and a water pump

4 years ago

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Anonymous Montgomery, AL

When technicians are scheduled to come out home shield does not follow up to see if the visit has been completed. Instead you have to call to ask questions when you have not heard from the technician in a timely manner. Customers spends resources with American homeshield & not the technicians. Also when the job is complete a lot of times no work has actually been done but instead you are receiving advice if no work is done the customer should be refunded

4 years ago

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Larry Morris Lubbock, TX

Over the past 20+ years we have been extremely happy with AHS. However, our dishwasher was causing problems and one of the companies you contract with came out to work on our dishwasher. Your assigned company decided it was cheaper to replace the item than repair it but AHS said to repair it. Your assigned company came back to the house to start repairs and worked on it for several hours. After "repair" was completed we used the item ONE (1) time and had problems with it so we called AHS and you sent the repair person back out (taking apart the door to the item the place you put the cleaning detergent door would not close and lock). The repair person took the door apart several times but NEVER could get the door to lock. I called AHS to talk about this problem and the gentleman I spoke to said that we could asked for a buy out. Two days later I received a letter from "frontdoor" telling us our claim was denied. YOU HAVE TO BE KIDDING US!!!

4 years ago

Reply from American Home Shield

Hi Larry. I do hate to hear about the issues you have had with your dishwasher repair. I would be happy to speak with you and see how I may assist with resolving this matter.

Jul. 12th, 2021

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Verified Customer

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Qrashemia Johnson Dayton, OH

When they realized they couldn't fix my appliance they got back with me immediately with my options .. once I made a decision and bought a new appliance they reimbursed me immediately

4 years ago

Reply from American Home Shield

Hi Qrashemia,
thank you so much for taking the time to provide feedback about the appliance repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 9th, 2021

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Verified Customer

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Diana Leoncio Bellflower, CA

Customer service was very courteous and helpful. The technician arrived within the designated time frame. He was very knowledgeable and was able to fix my plumbing issues in no time.

4 years ago

Reply from American Home Shield

Hi Diana,
thank you so much for taking the time to provide feedback about the plumbing issue. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 9th, 2021

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Verified Customer

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Daniel Moseler Hillsboro, OR

We purchased an older home with this warranty and continued this service after initial coverage. It has proven very useful in obtaining services in an otherwise tight service environment.

4 years ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We are so happy to hear we have been able to take care of your repair needs. We look forward to servicing you again soon.

Jul. 6th, 2021

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