American Home Shield Reviews

• On 6/16/24, my freezer stopped working. I immediately submitted a claim with American Home Shield (AHS). Note that as of today, 66 days later, it still does NOT WORK!!! Not only does the freezer not work, NOW as of 8 days ago, my Fridge does NOT WORK! Both are at room temperature. My family and I have no way to store any perishable food, are forced to eat out and have thrown away hundreds of dollars of food that has spoiled. • About 7 days after the first claim was filed on 6/16, AHS hired a company called ADA to come out. At that appointment, the ADA tech said that the compressor is likely dead as there is likely a freon leak and told me that ADA will NOT WORK on my unit and not to mention this to AHS. I do not know why he said don’t tell AHS and honestly I don’t care. • It then took an additional 2 weeks for AHS to get second company out. At that appointment, Alpha (the 2nd company) said they could work on it and would order parts. I immediately called AHS and they told me that yes Alpha’s request for parts / labor to fix my fridge was approved and that I should call Alpha to find out an estimate for a date that the parts would be in. I called AHS to reconfirm because I was concerned that the same thing would happen with Alpha as it did with ADA. IT DID. • On August 10, I spoke with Alpha. They told me to call them on August 19 as that’s the likely first date the parts would come in and then we would schedule a repair date finally. • On August 12, unbeknownst to me, AHS CANCELLED Alpha (likely because they didn’t want to pay). I WAS NEVER INFORMED OF THIS and so from August 10-19 while my Fridge was starting to fail, NOTHING was done. AHS didn’t attempt to find another company to come out NOR inform me that Alpha has been fired. This alone cost me 10 days. Seriously???? • After speaking with Alpha on August 19, I called AHS again. In fact, I was on the phone for 3 hours that day (mainly listening to hold music). The first incompetent person at AHS I spoke to actually tried to reassign ADA – the first company again!!! I said to him over and over, why AHS they told me to my face that they wouldn’t work on my unit. He said not to worry that ADA would be able to help me!! Unbelievable incompetence!! • Later that day on August 19, I called AHS for the 4th time that day because I realized that allowing ADA to come out a second time would only result in another 2-3 weeks of getting nothing accomplished and I have NO REASON TO TRUST AHS. On that call, a different company was assigned me Sears. They told me don’t worry, Sears will work on built in GE Profile refrigerators. Sears called this AM the day of the appointment no less (8/21) and said, NO they do not work on built ins. This represents the 3rd company AHS tried to hire to fix my fridge that doesn’t work on the unit that I have!!!! The Sears debacle cost me at least another week! This is nothing less than gross negligence and utter incompetence on behalf of AHS!! • AHS has now identified a 4th potential company to come out. I asked the woman who set this one up – DID YOU CALL this company to find out if they work on GE Profile built in fridges? – she claimed she tried but got no answer. No appointment has been set for them to even come out nor do I have the information to call myself. When they finally do assign someone, I am going to have to do AHS’ job and call this company to find out (1) do they work on built in’s and (2) how often does AHS deny their submissions for repair due to cost. • As of today, 8/21/24, 66 days after the initial claim was submitted, I am no closer to getting my freezer fixed than I was on 6/16, my fridge is now also 100% dead, I have thrown out hundreds of dollars of food, my family and I have no fridge or freezer and are forced to eat out! • DO NOT USE American Home Shield, they only hire 4th rate companies to cheaply work on anything that is broken. They have NO customer service line, they will NOT let you speak to a manager, they outsource most of the people who answer the phone when you call – most of which have very thick accents and are hard to understand, they play games with you, they do not inform you of status changes (like when they fired Alpha). Worst home warranty company I have ever had!!!!!

I have been a client of AHS for the past 9 years. I purchased my property in July 2015 and AHS was the home warranty service provided by the seller at the time of purchase. I have continued the service with no break in payment since 2015. At the time I was pleased with their service, but over the last couple of years the customer service side has been less than responsive. This last service request has pushed me beyond the point of frustration to real anger. I know your customer service employees are limited in their ability to resolve conflict or dispute but I had yet to hear one of them reassure me - as a client for 9 years and many thousands of dollars spent - that I shpuld recieve the benefit of the doubt. They need to be able to stop reading from a script at some point and escalate to the appropriate department - in this case the Authorization authority - and allow me to resolve the dispute. I just became more furious when the poor guy said "I understand but . . . " As it stands, I have been assured that "someone" will reach out to me in the next 24-48 business hours. Unacceptable. I've submitted my complaint to the BBB for the following: "08/05 - Repair or replace a ceiling fan. Coverage denied. Claimed that a guest house on my property was not part of "covered property". American Home Shield has made covered repairs on the totality of my property - including the guest house - since the purchase of this property in July 2015. Now they are claiming that the guest house no longer qualifies because it is not "revealed" as part of my "covered property" as is not "foundationally connected" to the primary residence. That is only now an issue when I requested this one repair/replace service on 8/5/24. I paid the $100 service fee up front. Their authorization department denied my claim. They never have denied a covered service in the past when I requested service to the guest house as long as it was a covered service. I have the records to prove this. I have had no break in contract with them since the original seller purchased the plan for the sale of the property July 2015. I have read the contract. I have a copy of the contract which I will provide. They are breaking the original terms of the contract as it was established in July 2015" I will maintain my low rating until I have some resolution or decide to seek out a home warranty service that values the word and integrity of their clients. Mary

It has been 1 and 1/2 months that my air conditioning unit was broken by American home shield inspections and has not been fixed. They sent seven different opinion company to come see my unit. It's still not fixed. Every company come with different ideas and they offering me after 1 and 1/2 month. $275 to fix my AC. I was in the hospital. My wife was in the hospital they send technician to do the inspection yearly and then they broke my unit and said your coil evaporator has been broke and need to be replaced since then. Everyday I call my call goes to Philippine and they do not fix my problems I have request 17 time to speak to supervisor. I have not got any respond from the company. Every time I call customer service saying we are apologize. We know how you frustrated and we will make sure we will take care of you the next day the same the next week. The same no respond. I am taking American home shield to the court of law and then I will make sure I will put every proof I have to the social media. This company shouldn't be exist the way they treating customers. I am so frustrated with their policy and I hope the consumer affair or better Business bureau look it to this complaint. I did complain to the BBB and I will call my local congressman and attorney general office

Very professional people they new what to do