American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Gerardo Austin, TX

Opening an incident is easy. Their vendors are of good quality. Support is useful. I only wish it had more useful features for landlords, such as allowing for tenant contact info, and making it easier to manage contracts for multiple properties.

2 years ago

Reply from American Home Shield

Dear Gerardo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Roger Dennison Lindale, TX

AHS does not always choose effective service providers. I have been waiting in excess of 48 hours for a scheduling call from a service provider. I called AHS back to report this and they assured me I would get that call today. The office for that service provider is now closed for the day, so we are past the max of 48 hours. …in the meantime my A/C continues to be non-functional.

2 years ago

Reply from American Home Shield

Roger, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Albert Lady Lake, FL

AHS has followed thru on every promise made since I signed up 15 to 18 years ago. I am having trouble completing this survey because I have changed my e-mail address since signing on.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Albert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Willie McNeal Spring Hill, FL

Prompt assignment of appropriate technician to my case. Follow-up to make sure Company assigned had made contact with me arranged an appointment. I am thoroughly satisfied so far. Money well spent. 🙂

2 years ago

Reply from American Home Shield

Dear Willie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Alicia James

The company sends sub-par repair people to fix equipment. "Fix it" well enough to last past the 30 days then it brakes again. When we get actual highly qualifies people to come they point out how the other repair people did awful work. Example, after paying over 400 (100 esch visit) to get my refrigerator repaired. We finally got AHS to send out a different repair person. That person said the refrigerator should have never been repaired from day one. It should have been replaced. In the mean time I had to continually pay 100 each time I requested a repair person to come out. This does not include the 100's of dollars of food that we had to throw out each time it broke again. Nor does it include the time spend leaving work so the person could come out order an unneeded part, come back 3-4 weeks later when then part was in and put in said unneeded part. A second example is my dryer. The very low qualified repair person has been out 3 times to "fix" my dryer. ($100 each time). Each time he would replace one part. It would run for 45-60 days then break. This last time we requested a new person. That person came out and said we actually need 4 new parents and the ladt part that was just replaced us already damaged because it was not installed properly.

2 years ago

Reply from American Home Shield

Dear Alicia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Maria Iannicelli Pearland, TX

I like the way you’re always able to reach costumer services. They send out help as soon as they can! Never had any issues with them, they always send somebody that knows the job, and get it done right the first time!!

2 years ago

Reply from American Home Shield

Dear Maria, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Debra Des Moines, IA

I haven't had my dryer repair finished yet. The service tech has been to my house four times so far with a 5th appointment set up for next week. Needed to get another part. My dryer hasn't worked for a month. I can review better when service is complete. thank you!

2 years ago

Reply from American Home Shield

Debra, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Joan Murray Tucson, AZ

Service has been very good. There has been a 3-7 day wait for service, but once it's done, we have been pleased. Currently disappointed that a payment agreement made several months ago has not been honored by AHS. If you will look at the call record, you will see the several calls I've made to follow-up on this issue. Thank you.

2 years ago Edited July 5, 2023

Reply from American Home Shield

Joan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Robert Arcata, CA

Having American Home Shield gave me peace of mind knowing should any of the house-hold items covered had a problem, it would be met with either a necessary repair or replacement at a fair and reasonable price.

2 years ago

Reply from American Home Shield

Dear Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Miriam Streeter Hesperia, CA

AHS has always come through for us. The latest was replacement of a washing machine without any cost to me. When they say if they can’t fix it they replace iit they mean what they say. Worth the service cost.

2 years ago

Reply from American Home Shield

Dear Miriam, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Susan Euclid, OH

Anytime I have called with an issue it is taken care of instantly. All the companies have been terrific!!! Love American Home Shield, gives you piece of mind knowing you are dealing with professionals.

2 years ago

Reply from American Home Shield

Dear Susan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Rusty Shackelford Stanwood, WA

The technician was professional and friendly. He kept us "in the loop" with phone calls. The parts arrived on time, and he returned to complete the repair when he said he would. Thank you!

2 years ago

Reply from American Home Shield

Rusty, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Eileen Cypress, TX

AHS has been very professional and prompt with their service. All the contractors they've sent to my house have been professional, courteous and prompt. Our issues were resolved quickly.

2 years ago

Reply from American Home Shield

Hi Eileen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Joshua Elkhart, IN

Honestly at this point it’s getting a little frustrating. I’ve had an open project for over a month and haven’t heard anything from AHS or Whitney services which is the service that’s supposed to be fixing my A/C. We tried to take care of things before it got real hot, but it’s still not dealt with, nor has there been any communication, and it’s getting hot in my home with my family. Hoping to resolve this soon.

2 years ago

Reply from American Home Shield

Dear Joshua, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Kathy Pugeda WA

I like it because it helps me get my applications repaired with little our of pocket cost. I don't like how I get charged $20 more then my original payment every month and not be told why.

2 years ago

Reply from American Home Shield

Kathy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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scoopypoo4u Prescott, AZ

First. With so many local companies to choose from, AHS sent a company who is not rated by the BBB any longer with an F rating. Second. It took over a week to be contacted. Third. The repairman was discrediting another company who told me that I needed to have my AC looked at because of the noise it was making. Fourth. He said that my AC only was 9 years old and I "should " get at least 15 years out of it. He heard the noise, but said it was because it didn't have a compressor heater and needed one, which he installed. Fifth. Since he installed it, the sound never went away, but now my thermostat is acting up and occasionally my lights dim momentarily as the AC comes on. Sixth. Afterwards I attempted to contact the technician who never returned my calls. So, finally Seventh. I still have a problem and would like a second opinion from a BBB registered company who can let me know "if" anything can be done to resolve this before my unit possibly just stops working.

2 years ago

Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Maryn Boess

For this service call everything went very smoothly and quickly. The tech quickly assessed that the freezer/fridge would need to be replaced, and one week later (one week!) we'd ordered the new fridge AND it was installed.

2 years ago

Reply from American Home Shield

Maryan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Roger Williamson

I love the peace of mind that most issues will be covered. However, there times when services are needed immediately, such as A/C goes down in the middle of Florida’s summer, when we have to wait sometimes a week before we get someone here to fix the issue. I wish you had some way to identify emergencies.

2 years ago

Reply from American Home Shield

Roger, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 20th, 2023

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Verified Customer

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Bunny Mallory Philadelphia, PA

I love this company, whenever something goes and I report the issue they jump right on it and in a matter of less then a week the issue has be resolved. I have recommended to all my family, friends and neighbors!

2 years ago

Reply from American Home Shield

Dear Bunny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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AA G Clayton, NC

I have been a member with american Home Shield close to 10 years. I think its a great warranty program. However, annually they need to speak with customers to keep them totally aware of their coverage. Specifically, if they can increase coverage for a minimal increase and how benificial it would be overall would be helpful.

2 years ago Edited June 28, 2023

Reply from American Home Shield

Dear AA G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Emmanuel Washington Lexington, KY

I give AHS 4.5 Stars for the following reasons: 1. It saves you money and headache, 2. the high quality of the techs/vendors they provide are good, 3. the parts provided for repair or replacement are excellent, and 4. the swift no-hassle approval process.

2 years ago

Reply from American Home Shield

Dear Emmanuel, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Stephanie Cheeseman Sun City West, AZ

Placing a claim is very easy and I like the companies they recommend. Customer service, although a little difficult to understand with language barrier, is usually very kind and helpful.

2 years ago

Reply from American Home Shield

Stephanie, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Billie

I have been a customer of American Home Shield for a long time and all I can truly say is that they are a dependable company, they are their when you need them and I would not take anything for them.

2 years ago

Reply from American Home Shield

Billie, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Rebecca Independence, KY

The contact with American Home Shield was excellent. The company that was assigned to me was prompt with contacting me and setting the appointment to determine what the problem involved.

2 years ago

Reply from American Home Shield

Dear Rebecca, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Sherron Baltimore, MD

The technician was very professional and very knowledgeable when it came to the products. I would definitely use the Best Company team in the future and I would recommend them to friends as well.

2 years ago

Reply from American Home Shield

Sherron, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Claudia Reno, NV

My washing machine broke on May 25 and I put in a service request. Today is June 27 and I still don't have a washing machine to use. The appliance repair company needs to order a part that won't be available until August 5. I cannot wait until that date to have a working washing machine and requested a cash out for my washer on June 17. I have not received any notification from AHS as to the cash out amount. I've placed 4 calls to customer service and have received 4 different answers about when I can expect resolution to this problem . As I type this review, I am once again on hold with AHS as they verify with the appliance repair company the expected arrival date for the needed part. To say I'm frustrated is an understatement!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Claudia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 12th, 2023

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Verified Customer

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Monica Milan, TN

The peace of mind and service is beyond compare. Each company who has been previously dispatched has been the best; absolute professionals. We're on a fixed income and having AMERICAN HOME SHIELD has truly been a Godsend.

2 years ago

Reply from American Home Shield

Monica, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Barbara Shockley Basile, LA

We have been a member for about 504 6 years. It very easily worth the membership. All our claims have been settled and the pros they send out have been worth it. I recommend AHS to anyone who has a home.

2 years ago

Reply from American Home Shield

Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Jim Murray Grants Pass, OR

They get to the problem right away, if the first contractor cant fix it they allow a second to try, if they cant fix it they pay to replace the item (prorated), always seems to be fair, been using them for many years.

2 years ago Edited June 16, 2023

Reply from American Home Shield

Jim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Joel

Love the plan but from initial service to approval time to actual work to repair takes longer that we expected The company that help us with our AC was top notch. No complaints with them. They were friendly and effective Thank you Moreno plumbing and Heating awesome job.

2 years ago

Reply from American Home Shield

Dear Joel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Tanya Ramey

AHS promptly responded to my online request for plumbing services, and a contractor was immediately assigned. The contractor was personable and professional and swiftly identified and resolved the plumbing issue.

2 years ago

Reply from American Home Shield

Tanya, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Sandra Moyle Pawleys Island, SC

The response time is good, the repair people are professional and courteous, the work is generally good ( although I’m currently coping with a repair I that failed). I don’t think it is worth the cost because I’ve paid thousands of dollars for the warranty for the last decade but have never needed to replace anything major. The $75 service fee is nice for repairs and parts replaced but I’ve paid quadruple that amount in yearly payments.

2 years ago

Reply from American Home Shield

Sandra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Kathleen Marie Teson

I dont mind the $100 dollar fee for repairman to make a service call , it seems like a fair price. The last three calls were good, technician explaining the problem & possible resolution. Each of them were professinal, respectful and friendly.

2 years ago

Reply from American Home Shield

Kathleen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Livia Indianapolis, IN

Representatives speak from a location with a lot of background noise. Representatives deliver a standard speech/ response to questions that most of the times do not answer the question customer poses. Many representatives do not speak a good English and are hard to understand. When requesting the card number to place payment, not all representatives disclosed they would pause session recording for my safety.

2 years ago

Reply from American Home Shield

Livia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Val Honor

So far things have been fine. I had no say in choosing AHS. I was in escrow when AHS bought out One Guard. One Guard covered Water softeners, AHS does not. One thing I don’t care for is when a service call is requested I have no say over what company is dispatched. I wish I was given a choice so that ai could vet that company. See what their overall ratings are

2 years ago

Reply from American Home Shield

Val, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Tyce Bell Bel Air, MD

The customer service is difficult sometimes because on the initial call it is usually someone in another country and they don't always understand what you are trying to communicate to them.

2 years ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Douglas Los Angeles, CA

I'm very disappointed with AHS. Their insurance coverage is supposed to replace comparable value of appliances that have to be replaced. However, they nickel and dime you to the extent that you eventually have to settle for much less than actual replacement value. They are very typical of many insurance companies that wear you out about paying for fair market replacement value. If they continue to operate like this, they will end up losing customers. Additionally, they hire customer service representatives with very poor English-speaking skills. Consequently, it is very difficult to understand what the customer service individual is saying which is very frustrating, as well as it wastes a lot of time.

2 years ago

Reply from American Home Shield

Hi Douglas, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Steven Schrater

I was worried that i may have to buy a new washing machine. I was very happy to know that my recent purchase of this American Home Shield plan covered the repairs and all i have to pay was my deducible.

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Steve Young Kingwood, TX

I requested services because both of my dishwasher racks were rusting in a total of over 20 places. The service was promptly scheduled. The service was approved and after awhile the racks were installed. Great outcome!

2 years ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great revieew and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Carla Olive Branch, MS

AHS has always been responsive to my home needs and repairs. They stay on the phone with me to first try and troubleshoot the issue and then find a contractor in the area to come immediately for repairs.

2 years ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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James Forney, TX

Take to long to get a live on the phone. I have two a/c condenser when I call for repair The The technician refuse to check the other one. He says you have to get authorization from american homeshield. Why can’t he check all units while he is here without charge? It is obviously a ploy to get more money out of the consumer. Inconvenience and a waste of time .

2 years ago

Reply from American Home Shield

I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Louise Yuma, AZ

They had a company here in 24 hr, witch was a big deal I live in AZ and it was my air I had problems with . 100 degrees out side 90 in side I need help fast and they were right on it.

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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David Snyder Coraopolis, PA

Bast HVAC was great. Jim, the technician explained the problem and fixed it. I also found the furnace has a small crack in the heat exchanger. He gave me a quote with a good price. He also explained home warranty will only replace the furnace with the cheapest one of the same size.

2 years ago

Reply from American Home Shield

David, We are so happy that you enjoyed your experience with us! We appreciate the great revieew and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Kevin New Braunfels, TX

the original contractor did not repair correctly so I requested a refund of my fee which was done and scheduled another repair, done by Sears which found the part needed to be replaced.

2 years ago

Reply from American Home Shield

Kevin,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 26th, 2023

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Verified Customer

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Marie

Our monthly payment has gone up more than $20/month in the last year, and that is after several years of going up a few dollars each year. We have been customers for many years, with AHS coverage on two houses for several of those years, and we have had minimal claims. We just paid $350 for 3 service calls this month: our kitchen sink was snaked, one running toilet fixed, one toilet adjusted, and an exhaust fan “looked at” but deemed “still working”. We had our fridge ice maker looked at on May 3rd, but are still waiting for you to ship the part to Able so they can install it. I am not really happy right now; considering we will pay nearly $900 in monthly amount this year and the $350 in service fees, that is a lot for the minimal fixes we received.

2 years ago

Reply from American Home Shield

Hi Marie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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joyce gaines Hot Springs Village, AR

I've had AHS for 23 years. They've replaced a couple of hot water heaters and provided small repairs. But when my 30+ year AC needed to be replaced, all they'd do is continue to band-aid it...for months and months. Finally, due to chronic lung issues, I had to pay over $7,000 for a new unit and AHS only reimbursed me a couple of hundred. (Without a dependable AC unit, I'd likely end up being hospitalized. Lung patients don't fare well without AC in the heat of the summer in Texas.)

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Jack Vo Orlando, FL

It’s a hit or miss. Sometimes, AHS is fast and other times they are slow. One time they denied wrongfully my service request. My refrigerator door rubber seal is broken and leaking air, and they said it’s not covered by the contract. I pointed out in the contract it covers all parts and components of a refrigerator. AHS said a rubber seal is not a part or a component (!?!?) the only choice left to use mediation but it would take too much time of mine.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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T New York, NY

They were responsive to my latest call and got a contractor on immediately, who was reliable and efficient. On a previous call, they had assigned an untrustworthy contractor and wouldn’t change to another one when requested.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Ashley Temecula, CA

Very disappointed in contractor assigned to our claim for dryer repair. Showed up half our past 5pm window first time, "repair" only made it worse to the point we can't even use it. 5 days of laundry backed up, then called at 5:15pm today to say he'll be here in 20 minutes. Time window was 3pm -5pm. Told them can't have them here so late and move us to first appointment tomorrow . We'll see ...

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Timothy Fort Wayne, IN

I rarely worry about in home repairs. The AHS partners are professionals that ask the questions needed to fix the issues quickly with complete explanation of the work done or why it may take longer.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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