American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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Dale

We have had several appliance problems this year. America home shield came to our rescue and fixed all of the problems. I recommend this great company to all of my friends and relatives.

2 years ago

Reply from American Home Shield

Dale, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Jackie

I like the fact that I was contacted right away of the Company to replace my Air Conditioner. I have yet received my new Air Conditioner because American Home Shield ordered supplies through Carrier Company and from my understanding it takes at least 2 weeks for products to be delivered. Hence, I have been without air conditioning in my home for over two weeks. It is causing some problems with my refrigerator to have to work really hard to keep up. It has been up to 85 degrees almost every day and night. I feel like instead of me paying $570.00 out of my pocket (because of wear and tear on the Air conditioner unit) The Warranty Company should pay for all of the parts and labor. Although, I pay $74.00 per month for the American Home Warranty every month. When my heater went out it took about 2 weeks (in the winter) to get a heating unit placed in my home and I had too pay $600.00 of that for wear and tear of heat unit. This is the third week without Air Conditioning so far. Date: 09/25/2023

2 years ago

Reply from American Home Shield

Dear Jackie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Verified Customer

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Akara Queens, NY

They use to be a great company. I’ve heard many horror stories, but never experience. Recently, that changed. I’ve requested to have my service company changed three times because the assigned company cancelled and reschedule, leaving me with standing water in my dishwasher for a week. The agents refused to change companies. Not it’s time for me to change companies. I pay almost $100 a month for the past 7 years, and isn’t allowed to change companies when I have an issue. No thank you

2 years ago

Reply from American Home Shield

Dear Akara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Darren Eyster St. Petersburg, FL

Overall, I think the coverage is good for the price. However, I do think that once you schedule an appointment to get the issue resolved, the time it takes to order the parts, have the parts come in, and then schedule a time to fix the actual issue is quite lengthy.

2 years ago

Reply from American Home Shield

Dear Darren, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Traci Collins

For the first two years with American Home Shield, I received far more value than the premium I paid. The fact that they cover the appliances you already own regardless of their age or current value paid off for me.

2 years ago

Reply from American Home Shield

Traci, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Bonnie Linville St Louis, MO

I really never had an issue with AHS or anyone that they have sent to the house. However, I've noticed that they charge you for the service call before the person even gets to my home. I assume that's because people don't pay it when they should?

2 years ago

Reply from American Home Shield

Bonnie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Bollipalli

The service is poor and they took 65 days to fix washing machine, it was bad experience to take clothes to laundry mart every week and spent $30. Still they didn’t give me any compensation for the money I spend and the time. The help desk not allowing to talk their manager or manage my to pass my concerns. Almost I callled 15 times to them to get resolved but they called me only two times. It was frustrating experience

2 years ago

Reply from American Home Shield

Dear Bollipalli, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Danielle Forbister New Baltimore, MI

I should have heard back by now on my repair/replacement but I haven't. The HVAC technician was great, very knowledgeable this time. He was the second technician this company sent out. He figured out what the problem was fast and efficiently, showed me what was broken and what he did to diagnose the problem. Then he told me they would need to replace my HVAC system. That was 8 days ago but I hand yet to hear from AMS. I even called 4 days after the technician was here but AMS said they didn't have the report from the company yet. They said they'd get it and call me back and that was 4 days ago and I haven't heard anything from the warranty company. I was told this is the best warranty company around yet they have shown me none of that. I will call them again today to try and get the order to replace my HVAC system since they have totally dropped the ball

2 years ago

Reply from American Home Shield

Dear Danielle, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 22nd, 2023

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Verified Customer

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Carolyn Hollister, CA

The technician was knowledgeable, friendly, polite, and personable. He knew what the problem was as soon as I told him what the dryer was doing. He had it fixed quickly and showed me the old part to explain what was wrong.

2 years ago

Reply from American Home Shield

Carolyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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John Lubbock, TX

A1 plumbing came right out to check on my main bath dripping leak and fixed the problem within 20 minutes! I am very please with the company and their two service technicians!

2 years ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Pam and Bill Gilmer Arlington, TX

America home shield has always in the past been a great company until most recently. I have had a hard time even understanding the person I'm speaking with. Also have had issues with asking why I'm having to pay for something that is not in the contact as something they don't pay for. Then when they say it's there then when I ask for a copy of what they have they say we are unable to provide the information. I have been a customer of theirs for a number of years and now having multiple issues.

2 years ago

Reply from American Home Shield

Dear Pam and Bill, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Kathy Las Vegas, NV

I have been trying to get my washer repaired and now I am on my third tech that cannot arrive until Sept. 21. I called in to cancel my plan and they really encouraged me to try one one tech to make an assessment of what is going to be what I think a lost cause. The last two reports claim that I "abused" my washer by overloading it. I have owned it for 7 years and it seems if I were abusing it, this situation would happen 7 years into it's life span. Why would it take that long to break if I were abusing it over the years. The bearings are gone and that's that! If I get another rejection, then I am canceling the plan. I have no use for it going forward for the price it runs yearly, anymore. I have been a client for 21 years and have 2 policies. One for a rental we own, too.

2 years ago

Reply from American Home Shield

Dear Kathy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 13th, 2023

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Verified Customer

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Taka Yasuda Irvine, CA

Some agents are not professional and not helpful. They are almost disrespectful. However, some are extremely helpful. It is hit or miss service. One year ago, I tried to cancel the service due to extremely unprofessional and disrespectful experiences with agents and vendor, but were convinced with an extremely helpful agent. I used AHS again lately, and I experienced a same thing. Helpful and extremely genuine agent and lying and disrespectful agent. I am considering to cancel the service.

2 years ago

Reply from American Home Shield

Taka, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Stephen Houston, TX

I Like the ease of Svc call scheduling. Svc companies have been pretty good. I do not like the selectivity of what is and what is not uproot and or covered. The more expensive the repair or replacement the less likely. Obviously you are going to be granted coverage. Doesn’t seem exactly non-biased.

2 years ago

Reply from American Home Shield

Dear Stephen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Michael Allen, TX

I contacted AHS and submitted a service request for my refrigerator. Response was pretty quick. The technician was friendly and knowledgeable. They ordered the part and came back and replaced it the next week

2 years ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Cynthia Miami, FL

I requested service on my H'VAC unit on 8/4/23, but so many things went wrong with the dispatched technician and my security company's analysis of whether the problem was with the HVAC unit or the thermostat, that my air was not fully restored until 8/25/23. However, AHS did their part.

2 years ago

Reply from American Home Shield

Dear Cynthia., We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Cathy R. Dallas, TX

If I hadn't inquired on our service through chat, I would never have known our case was closed because the part needed was discontinued. So, after the chat I called and spoke to the appliance replacement rep. She was very helpful. Explained the options well. But... Never received the email to make our choice of the options.

2 years ago

Reply from American Home Shield

Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Grace Delatorre Irvine, CA

Customer service is great and the response to get a technician to fix my problem which was a leaky garbage disposal was fast and easy I would definitely recommend this company!

2 years ago

Reply from American Home Shield

Dear Grace, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Phoebe Florissant, MO

I was told my premium went up because of the many services for this year. I asked the question if my service would be lesser next year would the price go down? Didn’t get an answer yet. I asked because of what I was told which to me makes perfect sense.

2 years ago

Reply from American Home Shield

Dear Phoebe, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Chris Pineville, LA

2 years ago

Reply from American Home Shield

Chris, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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David Rost Riverside, CA

I liked that he was very friendly. And he was letting me know exactly what he was doing to fix the air conditioner. I have others come. And not say a word. Except what is wrong with it

2 years ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Val S

AHS is great in assistance in providing professional contractors to make repairs in your home. Currently, I'm waiting repairs on my AC unit I was told by the technician someone would call about a replacement part on my 34 yr old air-conditioning unit, so far its been 3 days and I've made 2 calls to the company and no one has responded back to me. I'm not blaming AHS, I realize its hot which is usually when air-conditioning malfunctions. It's 85 degrees in my home and I'm a senior citizen how long do I need to wait ?

2 years ago

Reply from American Home Shield

Dear Val, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Michael Simi Valley, CA

I am not happy with the appliance repair process or company. I sent pictures of my rusted dishwasher racks prior to them coming out. They said they needed to come out to evaluate. The technician said the racks would be replaced. Then I received an email from AHS that they would not be replaced because the technician said it was cosmetic only. There is rust in several places on both racks and based upon the amount of rust it is hazardous to my health being a cancer patient. If they knew they weren’t going to coot then why come out and charge me for the house visit. I find it very devious.

2 years ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Christy Kennesaw, GA

I have been a customer now for 4-5 months. I have contacted AHS twice regarding appliances that needed attention. The thing that I am not happy with so far, is the amount of time I have had to wait for my repairs. It took 2 weeks to have my washing machine fixed. After the parts were already ordered and available, it took a week to have a technician come in and repair. I have a microwave that I reported first for repairs and Is not operating yet! Not sure If I will continue unless I see a change soon!

2 years ago

Reply from American Home Shield

Dear Christy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Shara Stevens St Louis, MO

I like my experience with AHS so far. I am a little concerned about some of the contractors they have contracts with and have such awful reviews/ratings. However, when I asked to switch contractors they obliged. To me, a company should have good ratings to able to be contracted out on service calls.

2 years ago

Reply from American Home Shield

Dear Shara, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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James Tong Boardman, OR

Customer service has always been excellent, professional and polite. Over the decades the price of the subscription has gone up as well as the co-pay. I am hesitant to renew after decades with AHS. Feels as if AHS is less responsive in fixing issues the right way, always doing it on the cheap or using second class vendors. Much more costly to me, but I would rather pay out of pocket and have choices, and to have it fixed or replaced with quality. — Not Amazing!!

2 years ago

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Carolyn Dickerson Denver, CO

We have had good service everytime we have to have someone out. heater was done to our satisfaction, after two visits, it has worked very well. The ice maker was replaced and doing very good.

2 years ago

Reply from American Home Shield

Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Nequoia Elsey Denham Springs, LA

Qualified, professional, and efficient trades were dispatched. I was pleased with their diagnosis and eventual treatment of the appliance problems that I had been experiencing.

2 years ago

Reply from American Home Shield

Dear Nequoia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Heather Clarke

They have been very good about answering my calls when I need service and they assign a repair company immediately. The repair companies have always called within one day to set an appointment.

2 years ago

Reply from American Home Shield

Heather, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Patti Katy, TX

Overall, AHS is easy to work with and very responsive. Their prices when I first joined weren't bad but they are really getting expensive. I am also not happy that a co-worker gets free offers while I do not-why don't all their customers receive the same benefits?

2 years ago

Reply from American Home Shield

Patti, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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g dicheck Katonah, NY

Most contractors associated with Home Shield have been good. Last request was a disaster. Plumber showed up smelling of alcohol. Didn’t trust his judgment. Don’t understand why AHS contracts with this provider. Have read many bad reviews on this plumber. Why continue relationship with him.??

2 years ago

Reply from American Home Shield

Hi, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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Angela Gales TX

I have had a service request from 6/1 that has not been completed yet. They finally sent a technician on 7/7 to fix my ice maker which is one of three on my request. They are telling me that we are waiting on parts. However they are supposed to be replacing the microwave, so I don't understand why that hasn't been done. Customer service is horrible every time I call no mater what the reason.

2 years ago

Reply from American Home Shield

Angela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Beth Burnsville, MN

Piece of mind is a wonderful thing. With that said, it can be a slow process getting a service call scheduled, technician out to the home, diagnosis, approval for repair or replacement and resolution of issue. When you're working FT out of the home, scheduling appts that don't require you to leave work early is difficult. If you work from home or are retired, it's not an issue. You have that with any service call but getting someone out within a few days can be more difficult with American Home Shield. They have a limited number of providers in their network and you must use them.

2 years ago

Reply from American Home Shield

Beth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Cathleen

I’m had a terrible time with the contractor, AIRSMITH PRO. After an initial visit they would not not call me to setup a follow-up appointment. Their voice mail is full and there is little transparency on the part of AHS. I am told that AIRSMITH PRO has been called and emails sent but there was no change for days. An AHS supervisor called and told me he would call me back and nothing. I have asked for a new contractor. I was told to call today after 4 hours. I called. No change to a get better servicer. Now I am waiting for the same, original contractor AIRSMITH PRO to call me rather than getting a new company assigned and coming out to my house. My air went out 7/3. I FINALLY just got a follow-up appointment for July 18th. There must be a way to switch out contractors when the initial contractor is unable to handle the work load. I am quite upset and this opinion reflects that. I just recently had excellent service for my refrigerator. The contractors need to be better vetted!

2 years ago

Reply from American Home Shield

Cathleen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Everette Davis Carrollton, GA

This warranty company is not consistent across the board from the very beginning we had to stand our ground on the promised quote and the package amount. This company has lied about what they provide, I also just spoke with a representative who refused to allow me to speak with the cancellation department IF I was only canceling the contract TODAY is the only way she can transfer my call. This company has contracted with unprofessional vendor and due to the few contractors to choose from we did not have much choice when our hot water heater went out AHS sent out a skeptical unprofessional plumber. We waited til the day of the end of our contract to renew it because we received a $200 off offer as long as we renewed by 4/30/23 which we spoke with an agen assured us the $200 coupon would be taken off the 825.00 with the total being 625.00 we paid it in full and July we have received an unexpected bill of 200.00 deducted automatically from our checking account. In our eyes this is fraud and deception. Should this matter not be resolved within the next 48 hours. We will have to take legal action as well as file the complaints with the proper legal entities. Mr and Mrs Davis

2 years ago

Reply from American Home Shield

Everette, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 11th, 2023

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Verified Customer

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Felicia Mireles Las Vegas, NV

I have always had good experience with situations that have come up with my house as far as air conditioning and heating and have had it repaired in a timely manner with very professional customer service

2 years ago

Reply from American Home Shield

Hi Felicia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim

Jul. 10th, 2023

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Verified Customer

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Lorin Press Hoffman, NJ

American Home shield Is good value There are no issues with quality and their vendors are trustworthy. Customer service is excellent however sometimes it takes too long to get things fixed.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Lorin, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Lauren Los Angeles, CA

The company assigned, called when they said they would and followed through in a timely manner to confirm an appointment time. When they came they were knowledgeable and got the washer fixed quickly.

2 years ago

Reply from American Home Shield

Dear Lauren, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Tim San Jose, CA

I sent an Email and no one has responded. I've been without a fridge for almost a month. The repair man came out and said it was fixed but it wasn't took them almost two weeks to get back this Thursday. I'm also a real estate agent and small business owner. I would like my 70.00 dollars returned due to the inconvenience and the amount of time i have to be away from the office.

2 years ago

Reply from American Home Shield

Tim, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Mary Tyler, TX

LIKED THE WHOLE EXPERIENCE. THE TWO YOUNG MEN WHO CAME TO MY HOME WERE LIKE FRIENDS. VERY KNOWLEDGABLE AND EASY TO UNDERSTAND. THE QUALITY OF THE SYSTEM THEY INSTALLED IS EXEMPLARY!

2 years ago

Reply from American Home Shield

Mary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Catherine Ray Hoffman Estates, IL

Quick response. Reliable plumbing service sent to my home. Friendly and professional. Explained everything to me in terms I could understand. AMS is a lifesaver in terms of money saved and people I can rely on. Tahnk you

2 years ago

Reply from American Home Shield

Catherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Bob

I have been with multiple home warranty companies over the years and AHS is by far #1! No fine print where a yearly maintenance checkup is required to keep their warranty in full force.

2 years ago

Reply from American Home Shield

Bob, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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gramma Patti

We've been customers of American Home Shield for over 10 years and for the most part we've been happy with their service. But they need to do a better job at selecting the vendors who service our home. Right now we have been waiting for an air conditioning company with reviews on Google and Yelp at 1.9 and 2 because of their crappy service. We've waited all day from 8am to 12noon (the window we were given) and no one showed up or called. I blame AHS for not vetting their vendors better. Now we are considering looking into a different home warranty company at this point. AHS is very hard to get a hold of by phone when there is a problem and when you do, it's a very low level person who cannot do anything but apologize. When we asked for a manager to call us back, we were told they couldn't do that. Someone in management should ALWAYS be available to speak to their paying customers.

2 years ago Edited July 19, 2023

Reply from American Home Shield

Dear Gramma, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Douglas Miller Kaneohe, HI

Immediate assignment of a qualified contractor. Website is good but usually can also speak with a representative within a very short wait. Uses very qualified contractors who are very responsive to requests for service.

2 years ago

Reply from American Home Shield

Dear Douglas, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Odalys Farris

We just bought a condo and in the 1st month the refrigerator stopped working. We called AHS and they set up a repairman that came out and fixed it for just our deductible. Glad we had it

2 years ago Edited July 5, 2023

Reply from American Home Shield

Dear Odalys, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Leah Novak Hillsdale, MI

Over the course of the years we've had a home warranty with them, we've received quality customer service and good contractors coming to our home to help with servicing and fixes on our appliances and other issues. This last time we used them was no different. Thank you!

2 years ago

Reply from American Home Shield

Leah, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Michael Stein Atlanta, GA

After calling AHS to put in a service request a service provider was immediately assigned to make the repairs to my A/C. Very quick response from that provider that I had used before.

2 years ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Mom 24/7 Cartersville, GA

Not what they used to be. My parents had AHS decades ago and were always happy with them. Now claims are rarely covered. You pay your monthly premium then make a claim, pay your $100 deductible and (most of the time) AHS sends a "bottom of the Barrel" contractor out. Then the contractor tells you AHS will not cover it. Example: Had a toilet that was rocking and leaking. Made a claim; paid the $100 deductible. A plumber came out said He thinks the flange is broken but AHS won't pay for him to pull the toilet to verify that its broken. Contractor tells me He will pull the toilet and fix it for $450. Called AHS second plumber comes out, looks at the toilet, calls AHS and says that AHS will not cover it. I told this fellow the runaround I was getting from AHS and he actually felt bad for me. He pulled the toilet fixed the flange which stopped the leak. (He did it because he was a good man with a conscience.) I kept his contact info and will go straight to him with plumbing issues next time. Example: Microwave stops working. Made a claim, paid $100 deductible. Electrician comes out. Says that he thinks the Microwave may be a "counter top" model which was built in to my kitchen but he cant tell without cutting away the trim around it... Yep... you guessed it... AHS will not pay for that. I have other examples but am not going to invest any more time with AHS. Two properties covered by AHS for 3+ years. I'm going to cancel.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hello, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Barbara Fleishman Port Saint Lucie, FL

I called AHS and got a call from the contractor they assigned the same day. He scheduled me for the next day, showed up on time and completed the job in a professional manner. Great job all around!

2 years ago

Reply from American Home Shield

Barbara, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 30th, 2023

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Sheri Thomas Vallejo, CA

Very easy to deal with. Prompt service. The service person who came out was very professional and knowledgeable about my dryer. I am extremely glad I decided to join AHS. Should have done it years ago.

2 years ago

Reply from American Home Shield

Sheri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 30th, 2023

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