American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Vince Maggio

I like American Home Shield. I have been using them for our rental properties and our residence for the past 5 years. It is nice not to have to worry about anything major breaking down, knowing it will be fixed or replaced. Their contractors have all been professional, courteous , and honest .

4 years ago

Reply from American Home Shield

Hi Vince,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Robert S. Atlanta, GA

I have had AHS coverage on at least 7 houses. When something needs to be replaced, there is no problem having them agree and paying the cash value. They also use usually very good repair people who come quickly. Overall, I have been happy with AHS and would never own a home without AHS coverage.

4 years ago

Reply from American Home Shield

Hi Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Della Rene' Watts Hobbs, NM

Work order requests are turned in on-line. AHS is quick to notify the repair company & email me of which company has been assigned. But if you want to talk to a person on the phone, forget it. I have never had any success. I have been on hold for up to 1 hour on several occasions. The work has always been completed in a timely manner and I have never been charged more than the agreed upon $75 per repair order fee. Over all I am satisfied. But I would be extremely satisfied if the option to speak with a human was there.

4 years ago

Reply from American Home Shield

HI Della,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

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Geraldine Ruiz Rex, GA

Stand by their name and keep customers happy by guaranteeing services provided. Also contractors that have been assigned to our home were very knowledgeable of their work. Also they told us everything they were doing to repair our items.

4 years ago

Reply from American Home Shield

Hi Geraldine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Verified Customer

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Linda Tadlock

AHS has always been quick to assign companies to make my repairs. This new step of having me take pictures of the issue and the tag with serial and model numbers is absolutely genius!!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Linda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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Marcy O'Rourke Marysville, CA

The technicians have arrived quickly, done their job perfectly, and we have never had an issue with the repairs done. They are unfailingly polite and professional, and ourvservicecwithbthem is far better than any local company we have used in the past.

4 years ago

Reply from American Home Shield

Hi Marcy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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Kim New Albany, OH

Hard to contact and get answers. Called on one job of 3 and wanted 30 minutes to talk to rep got disconnected and had to call back and wait for another 35 min. Technician can put 3 weeks ago and was going to send another technician, never heard back, called and had to wait another week, that guy was new to company and didn’t know what he should do, was suppose to call me back, I called on Monday said they were waiting for approval. That was went I called. Approval was submitted on a Wednesday and as of Monday nothing was done towards approval. I told technician on first visit what the issue was, needed gree on which is the same thing done for the last 3 years

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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C Murray

It’s late spring in NC it’s averaging 80 degrees a day and our air went out. We only had to be without it for 2 days thanks to the timely service scheduling through American HomeShield. We recommend it to everyone. Best investment as a homeowner we saved $1000’s on this call

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi C Murray,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Frank Natividad Austin, TX

The coverage is great for the cost but, I find it annoying that they won’t cover repair costs for damage that is necessary for a repair. For example....some time ago I had a second story tub repaired. The plumber cut a 3’x3’ hole in my ceiling, did the repair and left. American Home Shield wouldn’t cover the cost either. I’m putting this out there because it was an eye opener for me and if they ever begin covering these types of cost they will get 5 stars from me.

4 years ago

Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Verified Customer

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Richard Douglas Thompson Brentwood, CA

we recently had a refrigerator failure and they handled it very quickly and professionally even while we were under "Shelter in Place" guidelines. The repairs were going to be very costly so they offered a "Buyout" and the amount that we got is extremely fair. So far we are VERY pleased with American Home Shield

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Joe

Great customer service , in one phone call they handled all my concerns, the company which came to take care of the problem was very knowledgeable the plumber found the problem with my water heater fixed it in less then 30 minutes, then I got hot water back , what else could I have asked for .

4 years ago

Reply from American Home Shield

Hi Joe,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjoy!

Jun. 2nd, 2020

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Verified Customer

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Robert C. Ripley

Great response to repair request. Called for service on a Friday afternoon. Received call from service provider on Sat. And got appointment on Tues noon to 2pm. Tech arrived early at 11:30am and fixed problem. Done about 12:15pm. Easy to work with and would definitely use Nice Guys Appliance Repair again.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Jessica A Yost

They have great customer service team who is always willing to get the problem fixed right away. Our oven went out and they replaced it. It was nice and we love it! Just recently our ice maker and hose went out. It was fixed as soon as the part came in. We are grateful that we have this warranty company!

4 years ago

Reply from American Home Shield

Good afternooon Jessica,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 2nd, 2020

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Verified Customer

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Felicia R Thimas Douglasville, GA

I received a call in less than an hour, the same day that I submitted a claim online for my air conditioner. My appointment was scheduled for the next morning, the representative called me before coming and was right on time. He was quick and thorough and explained to all details of the service to me and my husband.

4 years ago

Reply from American Home Shield

Hi Felicia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 5th, 2020

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Verified Customer

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Kathy Spencer Arvada, CO

Usually gets the job done pretty quickly. The only problem I have is when they were supposed to take my spouse off my account and instead charged my x's credit card instead of mine. Usually all service gets done quickly. M - th is best times to make a service call. If you make a service call that is an emergency on f - Su. Usually you wint get a call back from the company coming to do the work because they have a 48 hour leeway to call you back.

4 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for your feedback about your AHS experience!

Jun. 7th, 2020

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Verified Customer

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Carl Toland

During the 7 plus years we have been with AHS, we have utilized the policy for several HVAC issues and two issues with our kitchen range. The tradespeople associated with AHS are professional, trustworthy and as prompt as they can be under the given circumstances. AHS staff are just courteous, but the online scheduling process is nice also.

4 years ago

Reply from American Home Shield

Good morning Carl,
You patronage to American Home SHield is more than appreciated! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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susan

Overall, AHS has been great and we have been with this company for over 15 years. A friend recommended AHS when we lived in our townhouse. now that we own a home, we continue to benefit from the value of having this home warranty. eras

4 years ago

Reply from American Home Shield

Good morning Susan,
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 15 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May. 20th, 2020

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Verified Customer

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Robert Ringenberg

For the most part I have been happy with their service. The only problem I have experienced is with one of their technician subcontractors who was awful. When my washing machine broke, the tech AHS sent out reported it was a control board but since they no longer made that control board they replaced the washing machine. And they replaced it with a very nice model. So I will keep AHS and feel better about what I will do if something in my home breaks.

4 years ago

Reply from American Home Shield

Good morning Robert,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 22nd, 2020

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Verified Customer

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Connie Scarbrough

I have submitted 5 service request and American Home Sheild responses in minutes! We have great service professionals with every request! We live on a tight budget, and it is peace of mind knowing I wont be hit with an unexpected repair! I would recommend AHS for every home owner!!

4 years ago

Reply from American Home Shield

Good morning Connie,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Ruth Trushin Tucson, AZ

Efficient, prompt, reliable. About 3 hours after I filed a claim, I got a call from an AC Company and made an appointment for the next day. A couplr of hours later they called and said they could come out that same afternoon. They came, found the problem and fixed it. Great service!it.

4 years ago

Reply from American Home Shield

Hi Ruth,
Thank you for providing us with feedback about your AHS experience to have the AC repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Inez White Norfolk, VA

At first, my experience with AHS did not look promising. Sometimes I would get the runaround from the receptionist because she didn't understand me. You have to be patient and wait to be connected to a more knowledgeable person. At the end of the day, everything worked out good.

4 years ago

Reply from American Home Shield

Hi Inez,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2020

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Verified Customer

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antoinette figliola rios North Olmsted, OH

We are extremely satisfied with the many service calls we've had since the purchase of our home less than 2 years ago. We knew many of the appliances were at the end of their life cycle and were very fortunate or realtor included this coverage with the purchase of our home. This policy has saved us tremendously!

4 years ago

Reply from American Home Shield

Hi Antoinette,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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Verified Customer

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Mrs. Daphne Sherring

AHS has always been quick to respond to our requests for repairs over the years. During Covid 19 an appliance went out and their patient customer service helped us quickly get our kitchen running smoothly again. We are so happy to have American Home Shield backing us up.

4 years ago

Reply from American Home Shield

Hi Mrs. Sherring,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Apr. 20th, 2020

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Verified Customer

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Lipano

Had 2 issues they didnt approve.ONE WAS MY FURNACE THATVWAS BROKE FOR 8 DAYS AND FINALLY CAME OUT THEN STILL COULDNT FIX WAS TOLD TO GO TO COMPANY OF MY CHOICE I DID AND THEY DIDNT COVER IT!!!!!NEXT ONE WAS WASHER SAID I OVERLOADED IT BUT ONLY HAD A NLANKET IN IT AND SHOULDNT OF BROKE.I DONT KNOW HOW OLD IT WAS WHEN WE MOVED IN SO COULD HAVE BEEN WORN OUT ALREADY Y

4 years ago

Reply from American Home Shield

Hi Lipano,
We appreciate your feedback and hope you continue to enjoy. I would be glad to speak with you and discuss the denied claims.

Apr. 21st, 2020

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Verified Customer

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Marla Santos

Because they are very good giving service, solving problems quickly, answer the phone when needed, the Contractors they use are good. I am very satisfied with the service they provide. That the reason I recommend them to all my family, friends and clients.

4 years ago

Reply from American Home Shield

Hi Marla,
I hope you continue to enjoy the prompt and professional service AHS provides!

Apr. 16th, 2020

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Verified Customer

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Charles Stokes

One of the electric motors on the gas furnace was making noise and obviously wearing out. Technician came the very day I contacted American Home Shield, agreed that it needed to be replaced. Motor was replaced about three days later. Furnace sounds fine now.

4 years ago

Reply from American Home Shield

Charles,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Debbie Vertrees

I have been with them 20 years, during this time I have had items fo our on me. I guess only having 1 bad experience is pretty good for 20 years, but you know how it is, people always remember the bad. It was a language barrier, still upsets me to this day. Why can't they get English speaking associates? Other than that issue they would of been 5 stars! I want to talk to someone in English, they understand English & don't sound like they're reading from the script they do read from.

4 years ago

Reply from American Home Shield

Hi Debbie,
Your patronage of 20 plus years is more than appreciated! Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Apr. 17th, 2020

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Verified Customer

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Lynn

The service professional's work was great. However, the service reps for home shield were hard to understand and they didn't seem to grasp what the repair entailed. It ended up not being covered after a couple of phone calls from service techs that said they didn't do that work. It was frustrating. The garage door issue was handled promptly, tho.

4 years ago

Reply from American Home Shield

Good morning Lynn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Jim & Vickie Herrera

We have needed your services approximately 4 times. After the $100 deductabe of each situation, your company has followed through with either paying for broken or replacement parts or if necessary, replaced the defective appliance. We are happy to work with American Home Shield

4 years ago

Reply from American Home Shield

Good evening Jim & Vickie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Verified Customer

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Karen Lackey

They were there the next morning, they assessed the damage, removed water heater, showed me the damage to Sheetrock in garage & how it affected inside as well! Large fans , dehumidifiers & air purifier machine all the same day!! Now THATS FAST!

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your expedited AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Verified Customer

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Danny Pittsburg, KS

After two failed attempts to repair my washer the repairman determined it needed to be replaced. Home Shield made the replacement purchase exceptionally easy and their replacement allowance was very reasonable, allowing us to get a new washer within a couple days. Very happy with the service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Danny.

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Fran Tamayo

The service is excellent. But the company needs to have more english speaking people answering the phones. I'm severely ard of hearing and it's difficult to understand someone with a heavy accent. The person had trouble understanding me also.

4 years ago

Reply from American Home Shield

Fran,
Thanks for your feedback. We are working to improve your overall experience and we thank you for your patience during this time.

Mar. 17th, 2020

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Verified Customer

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Mary Crawford

there are a lot of technicalities where a repair isn't really covered by American Home Shield. When they send a repair person out they try to up sell you for exuberant prices. For example, I had garage door coverage, but when the repair person got to my home I found that the coverage was for the garage door opener only. I had already paid the $100 service charge so I thought it would be cheaper to have him make the repair. The spring had broken on my garage door. His estimate was another $650. I called a local, reputable garage door company and the charge was $170. This kind of price gouging has happened three times.

4 years ago

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Verified Customer

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Michelle & Bryan Whiting

American Home Shield is fast and responsive when you file your claims. They provide top quality contractors to complete the work. Finally they are very transparent and everything they cover and do not cover, which there is not much that they do not cover.

4 years ago

Reply from American Home Shield

Hi Michelle & Bryan,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Mario V.

Prompt friendly service all around . From the time you report an issue the company representative gathers the relevant data and once everything is verified a service company is assigned. That company then makes contact for the service call . This transition takes minutes if not just a few hours so no long wait.

4 years ago

Reply from American Home Shield

Hi Mario,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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Newer customer

Repeatedly asked company to not use a 1 star rated repair company, they would not listen to my reasoning. Ended up taken 2 months of frustration before paying for my new stove during the Holiday season. I was frustrated with the repair company (that I requested not to use). The second time Ibhad to use that same company for my refrigerator that company provided excellent service. I would have liked American Home Shield to listen better.

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your most recent AHS experience. We are glad to hear about the repairs that were completed and would be glad to speak with you and discuss the issues that occurred.

Feb. 26th, 2020

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Verified Customer

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Rochelle Washington

My experience with AHS has been excellent. You can expect attentive, reliable customer service, serviceman arrive promptly, workmanship detailed and the company is interested in a high level of customer satisfaction. Yes, it has been great.

4 years ago

Reply from American Home Shield

Good morning Rochelle,
I am pleased to hear about your service experience with American Home Shield. It is our main goal to provide you with an excellent experience each time. I am overjoyed to hear about the level of customer service that was exceeded.

Jan. 27th, 2020

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Verified Customer

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CASSANDRA HENRY

If a product is repaird over 4 times which is $100, per repair. AHS needs to replace the item.

2 months ago

Reply from American Home Shield

Hi Cassandra, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Roxanne

Took WAY too long to get my refrigerator situation taken care of. I was promised a second $50 reimbursement on my service call, but never got it.

2 months ago

Reply from American Home Shield

Hi Roxanne, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Maliha

I liked that they find a contractor. What I do not like are the exclusions and the contractor wislity

2 months ago

Reply from American Home Shield

Hi Maliha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Dia

AHS has not helped in resolving my issue. The company is not getting back to me and the repairs still need to be made.

2 months ago

Reply from American Home Shield

Hi Dia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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C.M

Too limited on coverage. Example, only paying $5.00 for a liter/ pound of freon when the charge is over $85.00

2 months ago

Reply from American Home Shield

Hi C.M., I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Adie

I got excellent and prompt response and service for my air-conditioning

2 months ago

Reply from American Home Shield

Hi Adie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

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Verified Customer

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Paula Haselden

Prompt professional convenient thorough inexpensive peace of mind

2 months ago

Reply from American Home Shield

Hi Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rodney

If you want broken things in your house for 6 months and you have pto to burn to take multiple days off to let the hacks they send into your house then use this service.

2 months ago

Reply from American Home Shield

Hi Rodney, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rufus

VERY HELPFUL FAST AND EFFICIENT AND HELPFUL AND VERY PROFESSIONAL

2 months ago

Reply from American Home Shield

Hi Rufus, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Holly

AHS doesn't try to get out of paying for repairs or replacement like another company I tried.

3 months ago

Reply from American Home Shield

Dear Holly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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George and Wanda

We have been waiting for over 80 days to either have my central air conditioning fixed or replaced. American Home Shield has given us the run around and nothing has been done.

3 months ago

Reply from American Home Shield

Hi George & Wanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Haley

No local contractors. Can't seem to get customer service to understand when there's a serious leak or concern that requires urgency. No follow through when I'm told I'll receive a call back numerous times.

3 months ago

Reply from American Home Shield

Hi Haley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Manuel

They always solve your problems no matter how small it is and also they’re always friendly.

3 months ago

Reply from American Home Shield

Hi Manuel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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