American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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Sharon

Love my new havc Works great. Don’t know what I would have done with out insurance

3 months ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Gustavo

On July 2 my refrigerator broke down, all the food went to the garbage, is July 30 and still nothing is fix, I have spend more money going to restaurants.

3 months ago

Reply from American Home Shield

Dear Gustavo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ashley Parkinson

It's on the verge of being too expensive. Not only do you have a monthly fee, you have to pay for the contractor visit.

3 months ago

Reply from American Home Shield

Hi Ashley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Nh

Worst The guy is gave me false estimate for simple work just replacing flange [ i told if flange not covered i can buy it - please do the job rewaxing He gave me 800 dollars estimate In addition AH coverage I suffered 4-5 days then hire a man fixed the whole thing only for 200 dollars. Please save your elderly customers from this robbery. Please I urged you .

2 months ago

Reply from American Home Shield

Hi NH, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Mohammad

It has been 1 and 1/2 months that my air conditioning unit was broken by American home shield inspections and has not been fixed. They sent seven different opinion company to come see my unit. It's still not fixed. Every company come with different ideas and they offering me after 1 and 1/2 month. $275 to fix my AC. I was in the hospital. My wife was in the hospital they send technician to do the inspection yearly and then they broke my unit and said your coil evaporator has been broke and need to be replaced since then. Everyday I call my call goes to Philippine and they do not fix my problems I have request 17 time to speak to supervisor. I have not got any respond from the company. Every time I call customer service saying we are apologize. We know how you frustrated and we will make sure we will take care of you the next day the same the next week. The same no respond. I am taking American home shield to the court of law and then I will make sure I will put every proof I have to the social media. This company shouldn't be exist the way they treating customers. I am so frustrated with their policy and I hope the consumer affair or better Business bureau look it to this complaint. I did complain to the BBB and I will call my local congressman and attorney general office

3 months ago

Reply from American Home Shield

Hi Mohammad, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Matthew Lewis

Well, it has been 32 days, 5 visits, and 3 motors and my AC still isn't fixed. There's also now a giant 3x3' hole where my ceiling fell in due to the AC drip pan for the upstairs unit overfilling. AHS won't cover that as it is "secondary damage" despite the fact it was caused by the upstairs unit struggling to keep up with no downstairs unit for a month now in 90-degree weather. They also charged me a second service charge to have the tech look at the hole in the ceiling. Then told me it was not covered. After reporting them to the BBB they decided to refund the charge they conned me into as compensation. All bait and switch and they can translate the contract however they see fit. The technician ordered the wrong motor twice, and the one time he got the right one, he ran the ground wire on top of the unit and screwed it into painted metal so it fried the system. I'm lucky the house didn't catch fire. Meanwhile, AHS has been denying any wrongdoing, claiming the repair is on track to the BBB. Do not trust this company, they will not support you. Oh, and three different AHS employees told me the hole was covered. Fourth said it wasn't but they would review calls and if I was told it is covered, they would cover it. The escalation person admitted that I was misinformed on all four phone calls and they would not be doing anything for me. Rather, I was informed they would be disciplining the four employees. I wasn't trying to get someone written up. I just want the service I paid for to actually get done.

3 months ago

Reply from American Home Shield

Dear Matthew, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Ritchie Vaughan

Very disappointed in this company. First time I called them for an HVAC repair, it turned out they don't cover my repairs, so I paid their guy $550 out of pocket to charge the system. I would rather have found my own HVAC technician because that was way too expensive. Second time I had to call AHS for my fridge, it took their guy 8 days to get to my house. He then showed me the fridge and explained that it's a sealed system that is not meant to be serviced. It took AHS another 72 hours to process his report.... at which point AHS told me that the system was serviceable but was missing a part, so it was outside of my warranty. Then they told me that, for another $45, the part could be installed and the fridge could be fixed. I told them that, yes, of course I want to spend $45 to fix my fridge. They never sent the technician. So I called again, got the same lecture, and was told a technician would come out for $45. Once again, nobody followed up. So I called a third time. This time, AHS told me that I was outside of the warranty, so the HVAC company would not come out and would not install a port... but that I could pay AHS another $100 for a second opinion. At this point, I've been without a fridge for 3 weeks, and it's already been diagnosed as a sealed system that has no port for charging. This is clearly just a scam meant to make me go away so that AHS doesn't have to replace my broken fridge.

5 months ago

Reply from American Home Shield

Dear Ritchhie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 23rd, 2024

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Verified Customer

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Blake Mount Vernon, WA

I like the process however, I did tell the agent about my dishwasher -the fact that I have Multiple Sclerosis and when I turned , I fell into the dishwasher causing the door to be damaged. The agent knew at the time when. Su m supervisor spoke the repair person and told him that the company does not pay for someone can z?!

11 months ago

Reply from American Home Shield

Dear Blake, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 20th, 2023

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Verified Customer

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Angelia San Diego, CA

American Home Shield a great company. Service providers respond almost immediately. Customer service is pleasant and knowledgeable. I do feel the price is a little expensive.

11 months ago

Reply from American Home Shield

Dear Angella, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 20th, 2023

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Verified Customer

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Kiya Bey Charlotte, NC

When anything major happens, we have to come out of our pocket with alot of noney still. We pay monthly, we pay before they come out, and then we have to pay a big price when anything major happens. So why even have this service? Everything we are paying adds up to the cost of what's to be fixed in the end. So why even continue to have this? I'm feeling taken advantage of

11 months ago

Reply from American Home Shield

Dear Kiya, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 15th, 2023

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Verified Customer

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Phyllis St Louis, MO

I don't like Home sheild sending inexperienced repair men out that lie about the problem and cost us additional money y hiring some one to fix the problem when Home shield could have done it. Home shield need to follow up on their people they send out and report that the problem is not fixable. Many cases its not true.

11 months ago

Reply from American Home Shield

Phyllis, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 9th, 2023

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Verified Customer

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Laurie Cicotello Aurora, CO

I had my swamp cooler replaced by C&R Plumbing on 5/19/2023. They did a shoddy job and breached my roof, causong more than $10,000 in damages to my home. I discovered during this time that C&R Plumbing has a consistant ONE STAR rating thru the Better Business Bureau. Had this been revealed to me upfront, I would have NEVER NEVER NEVER trusted them with something as critical as the installation of my very expensive swamp cooler that I had waited YEARS to replace. State Farm is trying to resolve the claim and asked for an itemized receipt for the work American Home Shield (AHS, like the horror series…) contracted C&R Plumbing to do in replacing my swamper. Ugh. I reached out to American Home Shield for a fourth time this week. First person: We'll have that bill to you in 24hrs. That was six days ago. Second person: Yes. The form on your file says it'll be there in there in 24 hours. That was four days ago. Third person: Hung up on me. Fourth person: Played "20 Questions" with me until I snapped and they hung up on me. (i.e. "I'm going to reverify the same basic info ad nauseum until Laurie loses it...and then hang up") Fifth person: "Please just get me to your supervisor." They put me on hold for said person. The "Supervisor" is not actually a "Supervisor" but another rep for a different company representing American Home Shield. That person is authorized to "submit a form to Accounting requesting an itemized bill. It'll be sent to....is your email xxx@xxxx.xxx?" Me: 🤬 This is my TedTalk for the night. 😬😬😬

11 months ago

Reply from American Home Shield

Dear Laurie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Nov. 8th, 2023

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Verified Customer

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Michael Laney Fayetteville, GA

This is the second call out for the same problem and the technician ordered the part today, so I will have to schedule another a third visit to repair my refrigerator. This was a different tech and more knowledgeable than the first, but he didn't have the parts either.

11 months ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Jilean Houston, TX

So glad we chose AHS. Had to use them almost right away when our garage door opener broke. They had a guy out the next day! Very friendly service reps.

11 months ago

Reply from American Home Shield

Dear Jilean, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Anne

The technicians they sent have been overall knowledgeable and pleasant and when they weren’t they were replaced and the finished work/repair was very successful.

11 months ago

Reply from American Home Shield

Dear Anne, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Hillard Wheeler

It is a good service but expensive to keep up. You pay 100.00 plus per month, but if you need a service request, you pay another deductible 100.00 for a call. I see the value, but suppose I do not need a call within the year.

2 weeks ago

Reply from American Home Shield

Hi Hillard, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Tracy

So far every problem I’ve had has been covered.

1 month ago

Reply from American Home Shield

Hi Tracy, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 3rd, 2024

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Verified Customer

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Deborah

Prom, courteous, on task. Didn’t take a long time.

1 month ago Edited October 2, 2024

Reply from American Home Shield

Hi Deborah, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Sam

can not actually speak to a person for customer service problems that aren't on the web site.

1 month ago

Reply from American Home Shield

Dear Sam,
Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Victoria

Sep. 9th, 2024

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Verified Customer

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Daniel

During my 14 months of using Home Shield, I had two issues. Both of them were not resolved. This last one took the cake. I have a modular home. In repairing a deck in my back yard, I found that when they originally put in the house and installed the brick foundation wall, they failed to properly integrate the heat pump drainage pipe. The folks who put in the wall just poked a hole through the vent and set the pipe on the wall - letting the output just run down the wall. When the home shield folks sent and HVAC person, they agreed that the HVAC was installed properly at the factory and that this was a foundation wall issue. Unfortunately, that person never filed a report or responded to the Home Shield folks. So, they sent another HVAC person. He agreed that it was an issue with the wall on integrating the pipe properly. Then I receive a notice that Home Shield determined my issues was 'partly' covered and my out of pocket expense was $400. I asked them to clarify what part they were covering and received no answer. After a couple more requests for clarification, I received a phone call that told me that the service was not covered, as it was a problem with the HVAC installation of the drain pipe, which is not covered. The service was $400, and I had to pay it all. This is a modular home. The HVAC was installed in the house in a factory FAR away from my address. The faulty installation happened when the house was put on the property and they cheated when they made the wall. The two HVAC experts that appeared at my home both agreed this was an issues with the wall installation, and the HVAC was fine. They went against the advice of the vendors they hired when they saw they could get away with not spending money on a legitimate claim. I have stopped using Home Shield. All I have for using this service is a lot of headaches getting a straight answer. I'm out two service fees and all the monthly fees with nothing to show for my money other than receipts.

2 months ago Edited September 9, 2024

Reply from American Home Shield

Hi Daniel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Sachin Rana

It has been great choice for us in terms of getting security against wrong happenings , since our neighborhood is not a good one . I consistently worried about the security of my home items but American home shield really solved the problem of getting robbed or things being broken. Technicians are well trained and provides excellent support too.

3 months ago

Reply from American Home Shield

Dear Sachin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Jackson

American Home Shield. I like it because I and my family like the way they monitor their products to me. I had problem on water heater and I called technician from American Home Shield and I was helped and I was very happy with this company.

8 months ago

Reply from American Home Shield

Dear Jackson,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Mar. 6th, 2024

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Verified Customer

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Victoria Auburn, CA

I am still waiting for the rep to call me tomorrow regarding another company certified to get on the roof, for my likely vent problem ..the first did not have tat. The agent today sounded like she would follow through

1 year ago

Reply from American Home Shield

Victoria, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Clint TX

Hello, Both times I have used AHS I leave all information with the Sears office with the model and serial numbers of my appliances. They never have any of the parts to fix it when they arrive the first visit. They have to order the parts and arrive on the second visit close to 2 week’s after I call the issue in to AHS. If my Air Conditioner goes out ever in the Summer and it takes almost 2 weeks to fix, this would force me to cancel my service with AHS. Service has to keep a much better stock of parts to help the customer!

1 year ago

Reply from American Home Shield

Dear Clint, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Nella Bigelow, AR

I have had great success on repairs till my last request . I have put in a work order for gas furnace and I keep getting the run around that there is no one in my area . Fbr has worked on my issues before and did a great job . They are still in the area so not sure what is going on . It is 19 degrees here and I’m afraid my house will freeze and my tenants will move out .

1 year ago

Reply from American Home Shield

Dear Nella, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Chad Johnson Tulsa, OK

Overall, we’ve gotten more benefit than cost with AHS. We’ve had several plumbing issues and beside the $100 fee the rest has been covered saving us thousands of dollars. However, it seems some of the companies contracted are less than stellar and we have been without AC since August 20th. I have been frustrated with the communication and lack of information about this delay.

1 year ago

Reply from American Home Shield

Dear Chad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 2nd, 2023

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Verified Customer

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D Dem Charlotte, NC

For the most part, AHS is a good value. Unfortunately, my hot water heater leaked. I called AHS for ER service as my heater is in the garage, which I paid extra for ER service. AHS was unable to find someone so they advised me I could use my own contractor. We were out of town, but a friend knew a plumber who agreed to come over the weekend. When we returned home, the problem was fixed. I submitted my invoice and was then told AHS needed to approve the work/cost prior to repairs and they refused to cover the cost $1700. Still upset about that.

1 year ago

Reply from American Home Shield

Dear D Dem, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Heriberto Palm Bay, FL

the company circle that fix my water heater charge me $573.00 for the fix .The guy stay for 30 minute and part. cost between labor and part $200.00 they charge me $573.00 1000% more that company is to expensive for u customer.I feel robe by that company. The local company charge lest. or AHS DON'T CARE.

1 year ago

Reply from American Home Shield

Dear Heriberto, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Frederick Beadenkopff McLean, VA

American Home Shield replaced my entire Water Heater which I was assuming that I would have to pay more then the required fee for reporting a problem. Boy they surprised the hell out of me, Thank you AHS,

1 year ago

Reply from American Home Shield

Dear Frederick, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Brenda Belleville, IL

The guy that fixed leaking our roof did a great job! I wish they also had someone who could have repaired the ceiling that had fallen in underneath I had to hire someone else and it cost me way more money

1 year ago

Reply from American Home Shield

Brenda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Dave D Washington, DC

Honestly... claims are handled quickly and most stuff is covered. Every once in a while I'll have to pay more than the deductible, but that doesn't happen very often. Good company

1 year ago

Reply from American Home Shield

Dave, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Gail Eden Prairie, MN

The water heater wasn’t the problem. We had Apollo plumbing install a new water heater. They had come out two times to determine the problem. Apparently the problem is was the dip stick which they replaced two times and the water continues to run cold. I’m seeking reimbursement for the water heater. The plumber is coming back out after he contacts your company. Please advise how we can resolve this issue.

1 year ago

Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Nancy

Have not received the check yet for the receipt I sent for a new clothes washer. AHS has always done what they said they would, so I am eagerly awaiting the letter and the check.

1 year ago

Reply from American Home Shield

Nancy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 31st, 2023

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Verified Customer

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Amelia Duram Jenison, MI

The repair tech was kind and thoughtful, he fixed the washer and it has been working ever since. I was happy that he showed up in the morning first thing as I had laundry to do. Thank you!

1 year ago

Reply from American Home Shield

Dear Amelia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Cathy Wheaton Compton, CA

I dislike the fact that your customers have to pay two months in advance in order to change a billing date many and almost all of my other companies. Don’t make you change your due date paying two months in advance. That’s ridiculous. That is my only problem with American Home Shield.

1 year ago

Reply from American Home Shield

Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Bobbette Denver, CO

Fast response time when you have a problem, they get a company that is reliable and their people know what they Are doing. Very pleasant to work with We have American Home Shield. For several years! Good company!

1 year ago

Reply from American Home Shield

Dear Bobbette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Fred Glendale, AZ

The whole procedure over the phone and the visit from the company went very well......... the young man took care of our problem and was very knowledgeable and courteous......

1 year ago

Reply from American Home Shield

Dear Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Melissa Bradfield Eugene, OR

Service was fast and great. I'm not sure I really saved a lot of money, but I'm fairly certain I didn't pay more. AND the convenience of calling and having them come so fast to do the repair made it ALL worth it!

1 year ago

Reply from American Home Shield

Melissa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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David Owens Hagerstown, MD

It took about 4 to 5 days for the technician to come out. I would have liked it to be sooner than that. Otherwise, the level of service was good. The technician was very knowledgeable and repaired my appliance. It was a good value having American Home Shield.

1 year ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Joey Stephens Birmingham, AL

Microwave was not repairable AHS decided in lest than 30 seconds to replace unit and trim ring. No Hassle!! Glad I bought this policy, will keep it going!! You will NOT be sorry for choosing AHS

1 year ago

Reply from American Home Shield

Dear Joey, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Janice Roberts Seattle, WA

They were able to get a service contractor out here and unfortunately my appliance was deemed nonrepairable. Within a week the new appliance was ordered and put in and working great.

1 year ago

Reply from American Home Shield

Dear Janice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Debbie Browder Calumet City, IL

Overall Home Shield has come through with really good contractors to take care of our home breakdowns...some contractors better than others, but for the most part really good service.

1 year ago

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Jef W Frisco, TX

I am disappointed that AHS is allowing the plumbing contractor to add excessive costs to the replacement of my water heater. $765 in my costs including up charges on city permit and $90 for foam insulation. This is a $1.78 foam piece that can be cut and installed in less than 2-3 minutes. Overall I like AHS but would like that AHS works on behalf of their customers to control the pricing of a repair like this. AHS has the line prices. Customers are held hostage when in need of hot water for washing and cleaning.

1 year ago

Reply from American Home Shield

Dear Jef, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Molly San Diego, CA

1 year ago

Reply from American Home Shield

Molly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Guy Honolulu, HI

Overall great coverage and easy to work with Only downfall is that their prices keep going up, sometimes I was not aware and they do not give any discounts or lower prices; even if you are a long term customer.

1 year ago

Reply from American Home Shield

Guy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Lanre Ola

The service repair guy Steve was very knowledgeable and he was able to resolve the issues immediately the parts arrived. Very courteous and he explained the whole process and was on time too. Overall service from the insurance/ coverage was impressive

1 year ago

Reply from American Home Shield

Dear Lanre, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Teresa Salisbury, NC

So easy to use when something goes wrong, and it always does sooner or later. They always send professional people to work on problem areas, and make things so easy to get help. I tell everyone about AHS!!

1 year ago

Reply from American Home Shield

Dear Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Dena Phoenix, AZ

Their app is very user friendly. The service techs that AHS sent were always professional, respectful and kind. I liked that they offered a sliding scale to fit into any budget.

1 year ago

Reply from American Home Shield

Dear Dena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Geri Romeoville, IL

The fact that he knew what the problem was immediately, ordered the part. However, because the problem still existed this part had to be reordered; which has been ordered. Just waiting for JD to replace the defected item

1 year ago

Reply from American Home Shield

Dear Geri, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Faye Austin, TX

AHS responses quickly but the companies they assign are over booked. It takes a week or more for their technicians to have the first visit and if there needs to be a return visit that takes weeks. AHS raised monthly rates without my consent .

1 year ago

Reply from American Home Shield

Faye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

American Home Shield Reviews