American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Mrs. Daphne Sherring

AHS has always been quick to respond to our requests for repairs over the years. During Covid 19 an appliance went out and their patient customer service helped us quickly get our kitchen running smoothly again. We are so happy to have American Home Shield backing us up.

5 years ago

Reply from American Home Shield

Hi Mrs. Sherring,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Apr. 20th, 2020

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Verified Customer

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Lipano

Had 2 issues they didnt approve.ONE WAS MY FURNACE THATVWAS BROKE FOR 8 DAYS AND FINALLY CAME OUT THEN STILL COULDNT FIX WAS TOLD TO GO TO COMPANY OF MY CHOICE I DID AND THEY DIDNT COVER IT!!!!!NEXT ONE WAS WASHER SAID I OVERLOADED IT BUT ONLY HAD A NLANKET IN IT AND SHOULDNT OF BROKE.I DONT KNOW HOW OLD IT WAS WHEN WE MOVED IN SO COULD HAVE BEEN WORN OUT ALREADY Y

5 years ago

Reply from American Home Shield

Hi Lipano,
We appreciate your feedback and hope you continue to enjoy. I would be glad to speak with you and discuss the denied claims.

Apr. 21st, 2020

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Verified Customer

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Marla Santos

Because they are very good giving service, solving problems quickly, answer the phone when needed, the Contractors they use are good. I am very satisfied with the service they provide. That the reason I recommend them to all my family, friends and clients.

5 years ago

Reply from American Home Shield

Hi Marla,
I hope you continue to enjoy the prompt and professional service AHS provides!

Apr. 16th, 2020

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Verified Customer

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Charles Stokes

One of the electric motors on the gas furnace was making noise and obviously wearing out. Technician came the very day I contacted American Home Shield, agreed that it needed to be replaced. Motor was replaced about three days later. Furnace sounds fine now.

5 years ago

Reply from American Home Shield

Charles,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Debbie Vertrees

I have been with them 20 years, during this time I have had items fo our on me. I guess only having 1 bad experience is pretty good for 20 years, but you know how it is, people always remember the bad. It was a language barrier, still upsets me to this day. Why can't they get English speaking associates? Other than that issue they would of been 5 stars! I want to talk to someone in English, they understand English & don't sound like they're reading from the script they do read from.

5 years ago

Reply from American Home Shield

Hi Debbie,
Your patronage of 20 plus years is more than appreciated! Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Apr. 17th, 2020

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Verified Customer

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Lynn

The service professional's work was great. However, the service reps for home shield were hard to understand and they didn't seem to grasp what the repair entailed. It ended up not being covered after a couple of phone calls from service techs that said they didn't do that work. It was frustrating. The garage door issue was handled promptly, tho.

5 years ago

Reply from American Home Shield

Good morning Lynn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Jim & Vickie Herrera

We have needed your services approximately 4 times. After the $100 deductabe of each situation, your company has followed through with either paying for broken or replacement parts or if necessary, replaced the defective appliance. We are happy to work with American Home Shield

5 years ago

Reply from American Home Shield

Good evening Jim & Vickie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Verified Customer

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Karen Lackey

They were there the next morning, they assessed the damage, removed water heater, showed me the damage to Sheetrock in garage & how it affected inside as well! Large fans , dehumidifiers & air purifier machine all the same day!! Now THATS FAST!

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your expedited AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Verified Customer

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Danny Pittsburg, KS

After two failed attempts to repair my washer the repairman determined it needed to be replaced. Home Shield made the replacement purchase exceptionally easy and their replacement allowance was very reasonable, allowing us to get a new washer within a couple days. Very happy with the service.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Danny.

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Fran Tamayo

The service is excellent. But the company needs to have more english speaking people answering the phones. I'm severely ard of hearing and it's difficult to understand someone with a heavy accent. The person had trouble understanding me also.

5 years ago

Reply from American Home Shield

Fran,
Thanks for your feedback. We are working to improve your overall experience and we thank you for your patience during this time.

Mar. 17th, 2020

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Verified Customer

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Mary Crawford

there are a lot of technicalities where a repair isn't really covered by American Home Shield. When they send a repair person out they try to up sell you for exuberant prices. For example, I had garage door coverage, but when the repair person got to my home I found that the coverage was for the garage door opener only. I had already paid the $100 service charge so I thought it would be cheaper to have him make the repair. The spring had broken on my garage door. His estimate was another $650. I called a local, reputable garage door company and the charge was $170. This kind of price gouging has happened three times.

5 years ago

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Verified Customer

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Michelle & Bryan Whiting

American Home Shield is fast and responsive when you file your claims. They provide top quality contractors to complete the work. Finally they are very transparent and everything they cover and do not cover, which there is not much that they do not cover.

5 years ago

Reply from American Home Shield

Hi Michelle & Bryan,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Mario V.

Prompt friendly service all around . From the time you report an issue the company representative gathers the relevant data and once everything is verified a service company is assigned. That company then makes contact for the service call . This transition takes minutes if not just a few hours so no long wait.

5 years ago

Reply from American Home Shield

Hi Mario,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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Newer customer

Repeatedly asked company to not use a 1 star rated repair company, they would not listen to my reasoning. Ended up taken 2 months of frustration before paying for my new stove during the Holiday season. I was frustrated with the repair company (that I requested not to use). The second time Ibhad to use that same company for my refrigerator that company provided excellent service. I would have liked American Home Shield to listen better.

5 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your most recent AHS experience. We are glad to hear about the repairs that were completed and would be glad to speak with you and discuss the issues that occurred.

Feb. 26th, 2020

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Verified Customer

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Rochelle Washington

My experience with AHS has been excellent. You can expect attentive, reliable customer service, serviceman arrive promptly, workmanship detailed and the company is interested in a high level of customer satisfaction. Yes, it has been great.

5 years ago

Reply from American Home Shield

Good morning Rochelle,
I am pleased to hear about your service experience with American Home Shield. It is our main goal to provide you with an excellent experience each time. I am overjoyed to hear about the level of customer service that was exceeded.

Jan. 27th, 2020

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Mark

He showed us how to turn on the faucet but he didn't check the battery. It stoped working again after he left but we finally figured out that it needed a new battery. I was hoping he wasn't in such a hurry and checked everything! I paid $100.00 for him to show us how to turn it on! Very disappointed.

1 month ago

Reply from American Home Shield

Hello Mark,

Thank you for reaching out to us. We are appreciate you taking the time to reach out to us regarding your experience with AHS. If you have a similar situation or a different one please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 24th, 2025

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Verified Customer

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Yvonne

Poor customer service and slow processing claim. Every time you spoke to a company representative the story was changed. Unacceptable what customers have to experience to get serviced.

3 months ago

Reply from American Home Shield

Hello Yvonne,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize the unsatisfactory experience you had with AHS. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 6th, 2025

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Verified Customer

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Andrew

Ease of Service Request, the professionalism and knowledge of the technicians sent by AHS and Peace of Mind

5 months ago

Reply from American Home Shield

Hello Andrew, We appreciate you taking the time to let us know about the your AHS experience. AHS does its best to send their members the best technicians to their home. We are glad AHS was able to send you professional and nonweldable technicians. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Tammie

I like everything about the plan. Customer service is great. The gentleman that come out was great!

5 months ago

Reply from American Home Shield

Hello Tammie,

Thank you for reaching out to us to let us know you are happy with AHS and the service AHS is providing you. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Verified Customer

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Jennifer

I had doubts to begin with, but when I needed service, it was perfect! I couldn't have asked for a better experience.

5 months ago

Reply from American Home Shield

Hello Jennifer,

Thank you for taking the time to reach out regarding your experience with AHS and leave a positive review. We appreciate your feedback. We are glad your needs were met.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

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Verified Customer

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Chris Brown

Most service calls are answered in a timely fashion. However, I've been waiting for a resolution and second opinion on my HVAC. This has been ongoing for a while now since your customer service is a AI text line.

8 months ago

Reply from American Home Shield

Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Mar. 24th, 2025

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Verified Customer

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Michelle

I cannot select the technician I want to complete the service

3 weeks ago

Reply from American Home Shield

Hello Michelle,

Thank you for taking the time to send us a review of your experience with AHS. We understand you can not select the technician you want to have servicing the home on a particular work order. Allow AHS agent to assist you. Please contact us at the email address Socialmedia@ahs.com.

Best regards,
Timari H.
Social media

Nov. 12th, 2025

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Verified Customer

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Bruce

Too much reliance on policy versus customer's needs

3 weeks ago

Reply from American Home Shield

Hello Bruce,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see were we can improve. Thank you for being apart of AHS. If you need to contact us please use the email address Socialmedia@ahs.com.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Fe

Nothing has been done so far on my request for electrical repairs

4 weeks ago

Reply from American Home Shield

Hello Fe,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are stating the electrical work order is still not complete. Please contact AHS by using the email address Socialmedia@ahs.com.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Marian

Deeply Regret having such warranty , took you 3 months to replace a stove to much lesser value

4 weeks ago

Reply from American Home Shield

Hello Marian,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand it took 3 months to replace the stave and the stove replacement was not what you expected. If you still need understand or assistance please contact AHS by using the email address Socialmedia@ahs.com.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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James

I really had a great experience this is my first house I ever owned your staff was very professional and very understanding. Response time was very quick issue fixed within 24 hours. Thank you!

5 months ago

Reply from American Home Shield

Hello James,

Congratulations on your new home. We are happy to know you have chosen AHS to service your new home. Thank you for reaching out to us to let us know about the professional and prompt services performed by AHS and the AHS Pros. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Verified Customer

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Ron

Good with any Breakdown issue...UNLESS ITS PLUMBING.. American Home Shield Purchases its OWN Hot Water Heaters that Must be Used if your Hot Water Heater Breaks down and you must Wait until the Vendor receives it to Proceed Even if it means 3 weeks without Hot Water....Uses Sub -Par Plumbing Vendors and their findings can not be Challenged Even Though Their Wrong OR if you Refuse to Pay an Exorbitant amount of Money to Quote Bring it to Code.. HOW can you Bring It To Code without a City Or County Inspection. What A Sham. The Guy didnt even Inspect the Water Diverter Valve and said that its out of Warranty because he Thinks a Brass Valve has issues because the hous has Galvanized Pipes....Never even Turned the Valve.. I wound up purchasing and Installing my Own Diverter valve and Guess What My Shower Now Works.... AMERICAN HOME SHIELD has no one Checkng its Vendors And They are Ruthless.. Dont want to Pay the Exorbitant Fees Then Go Cash in Lieu.... Wait for it Cash in Lieu only pays for the Labor to do the Job Not the Hot Water Heater Thats Right You dont get the Hot Water Heater that thy Own and setting in Their Warehouse somewhere. DO NOT WASTE YOUR TIME WITH THIS COMPANY..Ever since they were Bought out by a larger Company a couple years ago they were a Class Act. I was a Loyal Customer for 7 Years. Do NOT waste your $$$$ the Headache and Drama is Not Worth the Price of Admission

9 months ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Alicia

Their policy on getting second opinions is bullshit. I paid my fee of 125$ and their plumber couldn’t fix the issue. I had another plumber come in and do the same work and it’s fixed. But it cost me another 205$ and they refuse to refund any of it. Why pay for their “warranty” if their contracted people can’t fix the issue and then they don’t help you fix the issue?!

9 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Walter Willis

Everything is fine with this policy. I would just like to have everything that is transpired. Email to my address is listed with the company. That’s all I need..

9 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Keith

Service was fine. Unfortunate that it took two tries to get my furnace to work. Still concerned about the new furnace being quite smaller than the one it replaced but we'll see what happens over time.

9 months ago

Reply from American Home Shield

Hi Keith,
Thank you for sharing your AHS feedback!

Feb. 11th, 2025

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Verified Customer

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Gary

Many items seem to be excluded from the warranty. All they could tell me about my electrical issue was that there was an electrical issue. They said replace the 4 exterior down lights and let us know if you still have an issue. So in essence I still don’t know if I have an issue until I install the lights. Which I’ll need to get an electrician to do.

10 months ago

Reply from American Home Shield

Hi Gary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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MB

The timing of this request for a review is unfortunate. When you have a quick turnaround for an easy repair (like a leaking faucet or a garage spring) the process works well and your repair goes smoothly. Currently we have been without a working refrigerator since 12/30. For 4.5 weeks and still unresolved we’ve had the assigned technician out probably 8 times to “repair”. Each time it works for a day, the repair fails and then goes out again. Then the process has to start all over. We wait for the technician to come out (again) to find the next problem, then wait for AHS for the estimate, then we wait for a part. This has caused so much stress to our family with 3 kids. We’ve now been waiting for a part going on 8 days now. Any update from AHS? NOPE! Would I recommend AHS? Probably not. What if this was our furnace in the middle of the Midwest winter? AHS seems not to even care how they treat their customers or how this impacts people. It’s very frustrating dealing with AHS when you need to and something really goes wrong.

10 months ago

Reply from American Home Shield

Hi MB, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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Gianna

Disappointed by the selection and service of companies dispatched. Limited follow through to make sure things are complete. Has taken months to get things somewhat resolved for multiple issues even after numerous called to find out the status of service request outcomes.

10 months ago

Reply from American Home Shield

Hi Gianna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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Rodd

I have been with AHS for over 20 years. This may be my last year with them. I have always referred people to AHS. For the last few years, they seem to nitpick whether they will cover an issue. The last one, my pool circuit/power box that runs the pump gave up the ghost. I live beachside in Florida and it was a plastic box in full sun. It deteriorated, cracked and broke open. This is in an area just off the pool, a few feet from the fence and garden. Nothing else is near. Either the tech or AHS decided that a tree had fallen on it and denied the claim. I called because they had never updated me or let me know days later and I needed the pool pump to be running. When I called, I was informed that since a tree fell on it, it would not be covered. I said, "a tree did not fall on it". She said, "well the report said it looked like a tree fell on it". I said, "ok, but since there has never been a tree near there, a tree could not have fallen on it". She said we will send out another tech, but if confirmed you will have to pay twice". They sent out a tech and he confirmed that the plastic had just worn with age and cracked open. AHS Denied it again, and I paid that same tech to do the actual repairs to replace the box for close to $900. Disappointing. Poor coverage, poor communication, and I still have not gotten the final report. They just told the service that it would not be covered.

10 months ago

Reply from American Home Shield

Hi Rodd, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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Maria

The issue with my appliances was resolved, and even though we had to call back for the water heater, the company selected came address the issue in a very timely manner

10 months ago

Reply from American Home Shield

Hi Maria,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Marci

In October 2024, I purchased a home warranty with American Home Shield Warranty Services. The warranty states I have a $125 deductible and then provides coverage limits per category. For the HVAC/furnace repair/replacement category, coverage is $5,000. On January 6, 2025, I filed a claim as my furnace had stopped working. They dispatched their chosen HVAC dealer for Columbus, OH, Red's HVAC. The technician from Red's arrived after office hours, spent 3 minutes at my furnace and came in to my home and told me the secondary heat exchanger was bad and while the part was covered under a recall by Carrier (furnace manufacturer), the labor was not and their recommendation was a new furnace for $10,000, which left me with a $5,000 out of pocket expense in addition to my claim limit of $5,000 to be paid by American Home Shield. I requested the dispatch of another HVAC company for a second opinion as well as additional quotes for comparison. American Home Shield's response on their customer service line was that they could not do that and they hung up on me. I procured additional quotes on my own of equivalent carrier furnaces to prove that that their chosen contractor, Red's HVAC in Marion OH was fraudulently inflating costs to force customers to pay more than what their home warranty covered. Because it was 20 degrees in Oh and I was already 3 days without heat and American Home Shield refused to connect me with someone who could resolve, I contracted with one of the quotes I myself procured and paid entirely out of my pocket for a new equivalent furnace at a total cost of $6,000. If American Home Shield had provided multiple quotes or reviewed what I had provided, it would have cost $6,000 versus the $10,000 they were demanding for an equivalent furnace replacement. As they would not and they forced me to procure out of my own pocket, I requested a reimbursement of all funds paid out of my own pocket which included the $5,000 maximum and the $125 deductible. No response.

10 months ago

Reply from American Home Shield

Hi Marci, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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David

The last home visit was complicated by two technicians visiting my home for the same issue? Very frustrating that one technician was not able to fix the issue and the other technician was? Very disappointed

10 months ago

Reply from American Home Shield

Dear David,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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John

My monthly premium has increased substantially over the past few years and is higher than some of your competitors for the same coverage by $50 a month. I feel it fair to inform you that I will be looking for a different provider this year. I am happy with the coverage and service you have provided, but it is getting too expensive.

11 months ago

Reply from American Home Shield

Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Beverly

This last year, the HVAC companies were good. Is there a way after 21 plus years with AHS that my monthly payment can be lowered or change the fee of my service call. Thx.

11 months ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Richard Oettel

I got my appointment right away... The person that answered my call heard me an understood my problem that was a leek on my kitchen ceiling during a storm

11 months ago

Reply from American Home Shield

Hi Rchard, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Deborah K Roe

I have Been with this company for many years and I depend on them to help me on any broken down item I have. I've NOT BEEN DISAPPOINTED!! Thank you AHS!!!

11 months ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

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Verified Customer

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Terry Londenberg

Very fast service this time. Washer unfortunately was not repairable but received a bit of a credit towards a new one. Not the same level as what we had but helped.

11 months ago

Reply from American Home Shield

Hi, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Pamela

Zero. They don't read their reviews they have somebody they pay to go right stupid stuff as replies. It's called reputation management. American Home Shield is the crappiest company ever because there's no American in the name. If you try to call her headquarters you'll get sent to Chinese outsourcers. When you call the headquarters you will discover that there are three or four other crappy warranty companies that they also handle. I know they don't read them and they don't care because I get these everyday in my email and you would think all the bad reviews left by me which is probably about 30 by now they would have responded. But they don't they just keep sending me emails for more reviews so I will generate bad reviews automatically with my AI checking my email every time they come in and I won't be bothered by it. They're by generating more bad reviews that they deserve

11 months ago

Reply from American Home Shield

Hi Pamela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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James

Ilike the service ,that you provide ,I think your price you charge per month is a little too high . If you could bring the price down it would help.

11 months ago

Reply from American Home Shield

Hi James, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Raymond

I like the easy to use application to put in work requests. Also, they did a good job of connecting me with a company that could quickly fix or replace my appliances. I am very satisfied with the service I received.

2 weeks ago

Reply from American Home Shield

Raymond,
Your satisfaction means a lot to us! We’re glad to hear the app makes requesting service easy and that you’re happy with the service. Thank you for being a valued AHS member!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

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Alberto

Great service when we need you! We've had three occasions to us AHS in the last. Each the issue was addressed and resolved expediently. This is important when you need your HVAC & water heater working!

1 month ago

Reply from American Home Shield

Hi Alberto,
We're so pleased to hear that your AHS home warranty has been helpful with both your HVAC and water heater repairs. Thank you for sharing your positive experience!

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Tosha

Fast at service repair reasonable prices

1 month ago

Reply from American Home Shield

Thank you, Tosha! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Deven

Although interactions with agents have improved, I still need to follow up on certain promises made. For instance, I recently had to follow up to inquire about a recent dispatch that was not coded as a ‘second opinion’. The agent reviewed the notes and confirmed that it should have been (indicating their adherence to service notes, which is commendable). However, they failed to fulfill their stated obligations. Given that the dispatch was intended as a ‘second opinion’ and the second vendor did not identify the same issues as the first vendor, I should not have been charged $100 for service. Earlier in the cycle, I had to follow up frequently regarding the status of my cooktop. AHS consistently indicated that they were awaiting the vendor’s notes. After one month had elapsed, AHS was still awaiting the vendor’s response. I felt that AHS could have been more proactive and, perhaps, enforced any contractual obligations they had with their vendor regarding the timely submission of service reports. Another instance is my email correspondence with Candice W. It took approximately three follow-ups before she finally acknowledged a response. Subsequently, the company denied my request for reimbursement for work that was deemed necessary. This outcome corroborated my online research regarding AHS’s denial of claims and its reluctance to consider them until legal action or media attention is brought forth.

1 year ago

Reply from American Home Shield

Hi Deven, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 4th, 2024

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Verified Customer

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Melanie Pena

Every time I’ve had a service request, they’ve quickly sent someone out to take care of the problem. The process is easy and efficient, and I appreciate the reliable service!

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Verified Customer

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Huck

Working with the American Home Shield has not been bad , I 've had a couple of times where things did not go as I thought they would or should, but I'm still satisfied with the overall service

1 year ago

Reply from American Home Shield

Hi Huck. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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