American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Carolyn D Williams Detroit, MI

Last month, I called AHS regarding an issue with my hot water heater. The pilot light went out, and It needed to be re-lit. AHS promptly sent a technician to my home the same day, and he re-lit my hot water heater with no probblem. Thanks AHS.

3 years ago

Reply from American Home Shield

Hi Carolyn,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Larraine Schwab Eugene, OR

I had a ceiling leak on 7/25 and they sent a Plumber out right away. I was pleased. However he discovered that the leak was my air conditioning and that company couldn't come out until 8/11 which is tomorrow. Whew! I have called them everyday for a cancellation, to no avail.

3 years ago

Reply from American Home Shield

Hi Larraine,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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L. Lewis Arlington, TX

All of these years I’ve been a customer and can say I’ve had only 2 bad experiences with service providers; however when I notified AHS about the issue, they rectified it. The only other thing is that I wish AHS let the customer choose the provider they want to come out to their home. As well there needs to be more vetting done if the service providers!

3 years ago

Reply from American Home Shield

Hi L. Lewis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

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Verified Customer

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Fernando Diaz Lawton, OK

I was told by other people that AHS takes forever to send out a service call, but when my AC went down Sunday night and I put the service request in, I had someone at my house fixing it by Monday afternoon. Don’t believe everything you hear. I have had to only utilize them once so far and they exceeded my expectations.

3 years ago

Reply from American Home Shield

Hi Fernando. We are so happy to hear about your experience. We really appreciate you allowing AHS the opportunity to take care of your repair need. We strive to provide prompt and reliable service for our members. Thank you for trusting AHS.

Aug. 10th, 2021

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Verified Customer

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Deloris Ashworth Anderson, SC

Both of my incidents involved my fridge, the icemaker went out and AHS took care of it immediately! then several weeks later the mother board died AHS took care of that ASAP. both times they kept in touch and made sure I was satisfied and happy. I am a proud member of AHS

3 years ago

Reply from American Home Shield

Hi Deloris,
It was a pleasure to read your review about the refrigerator repairs that were completed through AHS. I hope you continue to enjoy the service and technicians we provide.

Aug. 10th, 2021

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Verified Customer

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Michelle Decker Apopka, FL

During our latest AC problem, the 1st company came and fixed it for 2 hours. My husband is 80 and has heart and respiratory problems. AHS got a new company who came and fixed the problem.So after 3 days my husband didn't have to sleep on the floor downstairs. Thank you AHS.

3 years ago

Reply from American Home Shield

Hi Michelle. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you so that your husband could be comfortable in his home again. Thank you for trusting AHS.

Aug. 11th, 2021

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Verified Customer

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James Honeyman Pasco, WA

We’ve had to submit 3 claims to AHS in the last year and a half. AHS quickly responded, arranging for a service technician to look at the problem within 2-3 days. All problems were resolved to our satisfaction, although we did have to wait on replacement parts to be ordered and shipped.

3 years ago

Reply from American Home Shield

Hi James,
It was a pleasure to read your review about the three claims that were completed through AHS. I hope you continue to enjoy the service and technicians we provide.

Aug. 10th, 2021

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Verified Customer

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Lisa Philadelphia, PA

Overall it’s been good but the communications at times with some agents lately has been extremely frustrating. Or takes more to explain things. I have to request to speak with a supervisor. I understand your call center is not here in the states and I try to be patient. Most times things have been fine but as few times they have made a already stressful situation of needing service, even more stressful. Last week I had water back up in my basement and still progressing. The agent told me to wait 2 days. I was already upset that the request for a return repair I submitted on Saturday was canceled out by your system because it didn’t read it as a return. Monday I was expecting a call for service so I called myself and that’s when I came across this agent that told me to wait another 2 days. We didn’t realize it was still accumulating over the weekend. Slow but still steadily. I could not wait 2 days. He first told me he didn’t see any calls for the toilet to begin with even though a ahs plumber had already been out 3 times. I asked for a supervisor. He told me one wasn’t available. We went back and forth. I told him them get someone else to get on the phone. He kept telling me to call back in. I refused because I didn’t want to start all over again. Eventually someone must have helped him because he pulled up the visits for the toilet and finally said he would put the repair in as expedited. Luckily the plumber was familiar And they squoze me in the next day.

3 years ago

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Verified Customer

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Tracey Norwood Cumming, GA

Great customer service. First contractor sent out for hot water tank repair inflated repair charge. American Home Shield offered another option for the repair. The replace repair was completed by another company at less than half of the initial quoted repair charge.

3 years ago

Reply from American Home Shield

Hi Tracey,
thank you so much for taking the time to provide feedback about the water tank repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 9th, 2021

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Verified Customer

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Alisa Mosby Atlanta, GA

When I needed help with my air conditioner they found me this company that wouldn't bend to my emergency. That company was going to take a week to come to me. When I went back to AHS they found me another company that cared about my concerns and I only had to wait a day. Thank you AHS.

3 years ago

Reply from American Home Shield

Hi Alisa. Thank you so much for your positive response. We are so happy to hear that you received the help you needed with your air conditioning. We want you to know you can always count on the service we provide. Thank you for trusting AHS.

Aug. 9th, 2021

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Verified Customer

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Paul Laws

I was worried about jumping through a lot of hoops, but AMS was the easiest experience I can imagine. I contacted them on a Monday, had an appointment with a repair person on Tuesday. The washing machine couldn't be repaired, so I selected a brand new replacement on Wednesday. The following Wednesday, the new washer was delivered and installed.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Paul,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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Verified Customer

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robert coffee jr San Jose, CA

requested service got quick response , had repair done called a week later to vendor as repair didn't work called ahs they did not follow up just put in request to same vendor its now been over two weeks and no response I feel like I've been ghosted not happy with your lack of follow up with your vendor if they wont honor their work I should be assigned another vendor and not be charged

3 years ago

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Verified Customer

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Melani Rose Rockford, IL

We have been with AHS for over 13 years. We had multiple repairs and 6 replacements. AHS takes the worry out of trying to find a professional and getting the job done efficiently and correct. My sister and I recommend AHS. Especially to people who wouldn't know where to start or afford the repairs.

3 years ago

Reply from American Home Shield

Hi Melani,
Your patronage over the past 13 years is more than appreciated!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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SHANE BARADO Diamondhead, MS

The only problem I have is that we know there's a leak in our A/C system. According to the company, we had to go through steps by filling up our A/C and having to pay $200 for it, before we can even order the parts to replace and fix where the leak is. The company knew we had a leak but now this process takes longer and my family is without A\C longer because we have to wait for the part all because of this unnecessary step.

3 years ago

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Verified Customer

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John Schlank Granada Hills, CA

I've used them several times in the last year. I always got contacted quickly by the tradespeople who came here and fixed the problems. I've more than gotten my money's worth, especially calling for plumbers and electricians, both of which, even counting the $100 fee per call, would have cost more than the yearly cost of AHS.

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Joyce Miles North Las Vegas, NV

The Tech that was sent to my home was very professional, personable and knowledgeable. His work very efficiently, and vert fair with their pricing and he spoke very respectfully, especially considering, I'm the least handing person out there and will naturally have questions.

3 years ago

Reply from American Home Shield

Good morning Joyce,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Dennis Williams Bakersfield, CA

Fairly good. Only one issue, and it's a BIG one. Three weeks without air conditioning. No reason for that!! Customer service has been extremely slow. In addition to that, the customer service agent couldn't explain why the "out of pocket" price was so high. Stated that I needed to contact the air conditioning company and ask "why the charges are so high"? When I contacted the company and asked that very question, it was simply that my policy didn't cover the refrigerant. Why couldn't American Home Shield tell me that? It would be nice to speak with a representative that was easier to understand as well!

3 years ago

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Verified Customer

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Ericka Forney Pfafftown, NC

I've never had a problem reaching out to the company about any problem. Although this time it took over a week for a tech to come out to repair the HVAC. Thank goodness I was leaving to go out of town for 8 days, other than that dependable and hassle free.

3 years ago

Reply from American Home Shield

Hi Ericka,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Marty Colorado Springs, CO

I recently had to replace my refrigerator. I opted to get reimbursed because the area where fridge had to go was very tight. I felt better about selecting the fridge. The check was received within a week. Hardest part of talking with American Home Shield is when I get a representative on the line that has very broken English.

3 years ago

Reply from American Home Shield

Hi Maty,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 3rd, 2021

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Verified Customer

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LeeAnn Lantrip Kalispell, MT

My dishwasher was not working properly so I called for service. Within 48 hours, a contractor had inspected the unit and determined the problem. From there, AHS decided to replace the unit instead of repairing it. Great experience!

3 years ago

Reply from American Home Shield

Hi LeeAnn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 4th, 2021

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Verified Customer

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Lauren Brooks Conroe, TX

We really liked them last year. We had a couple of appliance problems, and they were really great with good customer service. This year, our AC went out, and it was a completely different experience. The AC company that they work with is extremely shady. The guy who came to go over numbers with us was the most bullying salesman I have ever encountered, and was so rude and off-putting that I got rather contentious with him. Once he figured out that he couldn't take advantage of us, it was clear he was ready to leave. Then, he told us that AHS would be paying $2000 (and was still going to charge us a huge amount out-of-pocket), but when we went to ask for a cash-in-lieu offer from them (because we didn't trust him to do the work or give us a fair price), they said that he invoiced them for $340, so that's all they would give us. They had no process for appealing or changing that number. I think that the AC contractor (Air Dynasty) is charging them practically nothing so that they will continue working with him while trying to get all the cash out of the customer, but telling the customer that AHS is paying a lot more so that they don't feel unfairly treated. I could never get them to understand that or even to send me the invoice that he had sent them, so all I got out of them for a $10,000 AC replacement was $340. I would say, if someone has old appliances, it may be worth the investment, but with issues involving more labor such as AC and plumbing, it is not worth it.

3 years ago

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Verified Customer

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Keith Hildebrant Wills Point, TX

We have used AHS 5 times. Each time, they were fast and efficient. I have had no issues. They go above and beyond to make sure the customer is happy. Our AC went on mid July in Texas. They had a company out who had the part replaced in 2 hours. I cannot brag enough

3 years ago

Reply from American Home Shield

Thank you, Keith for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Jul. 29th, 2021

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Verified Customer

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Felicia King Bellwood, IL

The experience I had they sent out masterpro to my home bad service they kept stating it was the lint screen and I told them that was not it. I purchase a new one and dryer still did not dry call masterpo manager said because I gave her service tech bad review he will not come back out and she as a manager rude which I did not want that tech back out he was here like 15 minutes. That company American shield sent out there should drop them and read the reviews with company and manager one star. When I tried to to speak with manager at American took three days kept getting the run around until my son tried and told them we not hanging up. After all that American shield got A E factory out and Dave service tech was excellent and he died the problem and it's like I have a new dryer.

3 years ago

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Verified Customer

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Louise Akers Nashville, AR

Initially I had a bad experience, but overall american shield has been great. In our rural area it's hard to find plumbers, electricians, appliance repair, etc. American Home has their home contractors and I don't have to wait weeks or months for someone to get here.

3 years ago

Reply from American Home Shield

Hi Louise. We are so pleased that you took time to express your thoughts about the service your have received. We really appreciate your patience with us when you had a bad experience and we look forward to meeting your expectations and providing great experiences for your future repair needs.

Jul. 29th, 2021

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Verified Customer

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Ronald Bransford Schertz, TX

Generally on simple request AHS does well. Now trying to replace a water heater recently it has taken almost two weeks for AHS to move on the issue. I spent countless hours trying to resolve issues with overseas call centers that were useless. AHS essential has customer service agents that must work in closets without any contact to other AHS departments and can only read from scripts. Worse if you call more than once the narrative changes. The call center agents have no understanding of the issue or how to resolve it. The customer has no means to recitify a problem with an AHS decision of repair. The customer agent doesn't apparently have that tool either. Corporate resolution is not possible since the executive staff is insulated from the customer. While after doggedly pursuing a resolution the service provder was able to convince AHS to change their decision of repair.

3 years ago

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Verified Customer

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Eva Narvaez Dickinson, TX

Very conflicted on my answers, up until recently I have felt very positive about AHS, but issues with an air conditioner claim has rapidly changed my outlook. I have spoken with a customer rep twice and both were polite but seemed limited on the information they could share with me. I have requested copy of my contract and copy of cost of materials neede for repair and have yet received them. I would love to be able to speak with a person authorized to address my questions but it seems difficult to do so and this causes trust issues. We have heard some unfavorable stories of other‚Äôs experiences and I am hoping for better results!!!

3 years ago

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Verified Customer

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Lorraine Yucaipa, CA

My first call to AHS was for a garbage disposal. It was replaced, no issue. While I had the plumber at my house, I asked him why my water pressure was so low. He checked and told me my water regulator needed to be replaced. He said he couldn't replace it because he didn't have my type on his truck, but to call AHS and request they send out this same plumber. I put in another claim for the regulator and asked for the same plumbing company because they were aware of the problem and knew what I needed. Instead they sent another company that came out and said they needed to replace the regulator but added more things. AHS would only pay a certain amount to replace it. I spoke with someone at AHS, they said it wasn't covered. The person I spoke did not speak English very well and wasn't sure what a regulator was. I asked to speak to a supervisor, in the U.S. They said I would have to call back and hope to get someone in the US. What a runaround. They finally agreed they would pay me a certain amount if I wanted to go to a plumber of my choice. The amount would not cover the cost of the part and the service charge. There were so many rules for them to give me the amount that I declined their offer. I chose to have a friend replace the item for a fraction of the amount a plumber would have charged.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lorraine. I am sorry to hear that you were not able to have your service needs met when calling. I would be happy to speak with you to address your concerns further.

Jul. 30th, 2021

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Verified Customer

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Mark Cumberbatch Sherwood, AR

Air Conditioning fan went out with temps in the upper 80's. Called in to AHS. A technician was quickly assigned and the malfunction corrected with little fanfare. There is/was an older person in the home so this expedited service was much appreciated.

3 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Bonnie Cody Charlotte, NC

I have used AHS for over 30 years. I enjoy the security of knowing my major appliances and inground pool is well taken care of. The service and work I get to maintain my home is fast, reliable and true to my yearly contract.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bonnie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Dee Wayman Aurora, CO

We have had American Home Shield for over 20 years and they have been great. If they need to replace rather than fix, they do not argue or try to take short cuts. You go pick out your new appliance. We hope to always have them.

3 years ago

Reply from American Home Shield

Hi Dee,
I would like to thank you for your patronage to American Home Shield over the past 20 years. It is more than a pleasure to have loyal customers such as yourself. I hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

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Verified Customer

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Gary Carson

We had a problem, called American Home Shield. We paid a small deductible and the repair was over $8,500! It was handled so quickly. No wuestions, no problems. Very very grateful that we have this warranty! Will absolutely recommend to others!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Gary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Patricia Bury Marietta, GA

Usually good repair people. However, some do not explain things very well & Customer must insist on invoice for work done. AHS must make sure contractor follows contract with AHS. In the past I have been given an invoice copy, without asking. Lately I've been told that "everything is paperless". Some contactors have emailed the invoice copy to me. Others have not; which means I must call contactor & request it & report that their employee did not follows AHS contract.

3 years ago

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Verified Customer

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Andrew Harrell Holton, KS

5 stars for on e my realtor gave me the district managers info. Once I got ahold of her it was smooth sailing. Customer service kept telling me there was nobody available in my area anymore and said there were no more options. Somehow options presented themselves the moment the DM took over.

3 years ago

Reply from American Home Shield

Hi Andrew,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 21st, 2021

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Verified Customer

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Antonio Buitureida Katy, TX

So far I've made 2 different claims and very satisfied. But this month my monthly rate change from $41 to $53 and didn't expect this changing rate ! I don't know how I'm going to go with rate since I'm in a tide budget since I'm unemployed.

3 years ago

Reply from American Home Shield

Hi Antonio,
Thank you for your feedback bout your AHS service experience.

Jul. 22nd, 2021

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Verified Customer

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Kathy Davis Nacogdoches, TX

The first time I tried to use AHS it was great - Crockett Lock rekeyed my house and they were very nice. The second time i needed AHS concerned my air conditioner It was on a Saturday and our AC wasn't cooling. I called and they charged me the $75 and gave me a provider and they wouldn't be open till Monday. My husband had a stroke 1 1/2 years ago and its hard for him to be without air. I called AHS back and they ( after about 1 hour of questioning) gave me permission to call another AC company that could come right out. They said that they weren't on their bad list ! I called McWilliams and Sons ( the approved company) and they said that they could come right out BUT that they didn't work with AHS and that we would have to pay the service charge of $80. We did and they came and fixed it. I tried to get my money back from AHS since I had to pay the other company. When I called I just got the run around. The next time I tried to use AHS I had a problem with the gas line to my gas stove. I called and they said that wasn't covered even though I had been told that they covered that. I hope we don't have a problem with our gas heater - they probably won't cover that either ! I did my research and really thought this was a good company BUT I am very disappointed in the service that I have gotten so far. Everyone that I have talked to when I called in was VERY hard to understand.

3 years ago

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Verified Customer

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Tyrone Upper Marlboro, MD

Always there for my needs. After problems with my refrigerator several parts were replaced. What ever was going on it did not fix problem. So they came back out for assessment. Spoke with someone in procurement and they replaced refrigerator.

3 years ago

Reply from American Home Shield

Tyrone, thank you for letting us know about the experience with your refrigerator. We are so glad that the issue was resolved to your satisfaction. We look forward to taking care of your next repair need with the same level of service.

Jul. 13th, 2021

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Verified Customer

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Patricia Cuevas Katy, TX

AHS has been Amazing to my home. Every time I submit a request there are extremely on point and makes sure a professional will be available to reach out and schedule an appt. Long wait times on the phone are the only thing I would say needs to be worked on.

3 years ago

Reply from American Home Shield

Thank you, Patricia. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well. We appreciate your patience while we work to improve the phone wait times.

Jul. 13th, 2021

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Verified Customer

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M Gable San Antonio, TX

Happy with company for the most part. I received assistance when needed but serveral times I had yo speak to customer service and manager to get issues resolved. It is very difficult to get a manager and to understand customer service. One of the issues is a language barrier. Also, monthly rate change annual. I was with another company and the rate never changed.

3 years ago

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Verified Customer

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Lou J Stokan Atlanta, GA

When my residence developed an electrical problem, finding an American Home Shield electrician went very smoothly. Electrical Service Professionals did an excellent job in resolving my problem. Their electricians were friendly, knowledgeable, and professional.

3 years ago

Reply from American Home Shield

Hi Lou. We are so happy to hear that your electrical problem was resolved so effectively. We value you as an American Home Shield member and we are so glad to have the opportunity to take care of your home repair needs.

Jul. 13th, 2021

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Verified Customer

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Carla Burnett Columbus, OH

We are happy. We had two things to go out on us at the same time. The plumbing issue is resolved and we are still waiting on parts for our central air. Once that's repaired we will be very pleased. We've experienced some extremely hot days this June and July.

3 years ago

Reply from American Home Shield

Hi Carla. Thank you for taking time to let us know about your repair experiences. We are happy that you have been pleased with the service you are receiving. Thank you for trusing AHS. We look forward to completing the job for your air conditioning soon as well.

Jul. 14th, 2021

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Verified Customer

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Justin Antoine Longview, TX

The company is nice and was quick to send someone to check out the problem; however after the person came out they did not contact my wife and myself to let us know that there would be a 500+ fee for the company to come out and fix the issue. Also American Home Shield customer service is not in the US it is in India it would seem and seems a little off to be american home shield and no american customer service reps. All in all was a pretty good expierence and my problem got taken care of efficiently

3 years ago

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Verified Customer

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Bernie Ravenelle Green Valley, AZ

I have had multiple issues with my Kenmore refrigerator and two open calls were made and there was an issues with obtaining parts, so American Home Shield determined that they could not fix appliance after a number of months. So they purchased a new refrigerator. Amazing service!!!

3 years ago

Reply from American Home Shield

Hi Bernie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 16th, 2021

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Verified Customer

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Mary Fried Vineland, NJ

The service techs were knowledgeable and professional. They thoroughly checked the heater and advised it is safe for now. The small crack will eventually get bigger but for now I can continue to use the heater. I appreciate their honesty

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Erika Jeffery Bloomington, IL

Our first experience with American home shield was when we purchased our first home and we have loved them ever since. Since first interaction we have on four properties and all have been covered by American home shield and we have never had any real issues that they were not willing to solve.

3 years ago

Reply from American Home Shield

Hi Erika,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Mike Armstrong Pearland, TX

AHS has been great to me and my family when it comes to the services needed to maintain the instruments needed to keep my home operation and safe. We truly appreciate what you all stand for and how impeccable the timing has been.

3 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Marie Hafen Saint George, UT

So far, I no complaints. Great Customer Service: My questions are always answered; The approved Technicians are respectful and very knowledgeable and the replacements appear to be good quality (except for not having a white dishwasher, so I had to chose stainless - I still wish it was white.

3 years ago

Reply from American Home Shield

Hi Marie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

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Verified Customer

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Rebecca Carter Springtown, TX

We like the company and the services. Some of their contractors are awful and don't want to work. Thankfully they are far and few between. The ones who want to do a good job are professional and efficient at their job. I dont want to put anyone off. Just be aware. Call AHS back and they will make sure you are taken care of. I have had several home warranties and this is hands down the best company.

3 years ago Edited January 10, 2024

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Verified Customer

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Jessica Baird Waco, TX

The online service request process is very easy but I did not like that I had multiple issues with the same type of service provider needed but it would not allow me to request service for multiple issues without filling out a new request. And the provider could not address the issue without a new service request. It seems like a waste of time, money, and resources.

3 years ago

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Verified Customer

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B Donohue Ojai, CA

They always seem to find a way not to cover items. Plumbing repair: they send out inexperienced plumbers/contractors who on many occasions incorrectly misdiagnosed a problem, said it was not covered, I had to personally fix the problem at my own expense. It was a simple fix which only required a change of cartridge. It took time and youtube videos to figure it out. Be aware of the lazy high water pressure diagnosis by their subcontractors. I have 2 houses and they used it on both. Of course AHS will not cover, however the subcontractor will offer to fix at a cost between $250.00 to $800.00 depending on the company. The customer service is poor. Typically, I spoke to someone and there was a language barrier. They don't record prior problems well, so every time you have to rehash the problem. On a positive note, I have had great experience with their appliance subcontractors and that is why I have kept the policy.

3 years ago

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Verified Customer

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Peggy Hemet, CA

Fast and wonderful service providers. We left our other home warranty because of poor service and their service providers were horrible. We had our first service request with AHS in over a year and what a difference. So glad we made the change and will highly recommend them to others.

3 years ago

Reply from American Home Shield

Good afternoon Peggy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 7th, 2021

American Home Shield Reviews