American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Raj

I've had a couple of issues with my heater and AC, but thankfully, both problems were resolved! I'm very happy with the service I received!

6 months ago

Reply from American Home Shield

Hello Raj,

Thank you for reaching out to us. We appreciate you taking the time to let us know You are satisfied with AHS service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

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Verified Customer

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Larry

Phone communication was fine and accomodating but I felt the decision making and repair analysis time was a little slow. Still the issue was taken care of eventually.

7 months ago

Reply from American Home Shield

Hello Larry,

Thank you for reaching out to us. We appreciate you taking the time to let us know where AHS is doing great and where AHS can strive to improve. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 27th, 2025

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Verified Customer

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Mary

I had my first service call in a year, plumber, diagnosed and repaired my problem in a very timely manner.. tech was helpful and a very nice, thoughtful young man..

9 months ago

Reply from American Home Shield

Hello Mary, We are glad you had a great experience using AHS. We love to hear theta the contractor we sent to your location was was helpful and a very nice, thoughtful young man that fixed the issue in a timely manner. AHS loves their customers and we find the best qualified professionals to send to your home. Thank you so much again for the positive feedback.

Best Regards,

Timari H.

American Home Shield

Jun. 18th, 2025

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Verified Customer

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Nakisha

Even though the price has gone up over the years, the added services has made it worth while. Being able to video talk with a professional has been such a welcome change. Customer service has always been wonderful.

9 months ago

Reply from American Home Shield

Hello Nakisha,

Thank you for contacting best company and providing such wonderful and positive feedback. We appreciate you for taking the time to contact us and inform us of your experience with AHS. We are glad AHS was able to meet your expectations with services and to know AHS was money well spent. If you need us for anything please feel free to reach out to us again at bestco@ahs.com.
Best Regards,

Timari H.

American Home Shield

Jun. 18th, 2025

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Verified Customer

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Raul

So far, we have used AHS three times, once for a refrigerator problem, once for a dryer problem and once for an HVAC issue.. All issues resolved. I recommend AHS to anyone considering a home warranty company.

1 year ago

Reply from American Home Shield

Hi Raul, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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k Baker

I would have given a 10 rating if not for previous service calls to address a water leakage issue with our refrigerator. The flooring in the area around the frigerator suffered extreme water damage. It was such a dissapointment that it took numerous service calls to get the issue resolve.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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James

Great service totally met our needs no questions asked and they were very helpful. All the service technicians and all the people that installed our refrigerator and our dishwasher was a great overall experience.

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Jennifer

It’s impossible to get a human from AHS when you need help. It’s also ridiculous that the service company has no off hours for when there is an emergency and I have to wait 3 days to have someone contact me to schedule a visit when it’s an emergency.

1 year ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Lisa

It's unfortunate that companies such as AHS entice customers to sign up for warranty plans, offering incentives like your Refer A Friend promotion. However, when a friend is referred, it is so incredibly difficult to then get your supposed reward. I signed up in November and referred my niece a month or so later. Your promotion clearly states that both of us would receive a $100 Amazon gift card. We only received $25, and when my niece attempted to redeem her card, there was only $7 on it. We spoke with a representative in your member resolutions department who assured us that the information was now correctly input in your system and that we would receive our rewards soon. To this date, we have received nothing. AHS needs to act in good faith on their promotions. As such, I will hesitate to refer anyone else.

1 year ago

Reply from American Home Shield

Hi Lisa, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Derrik

It greatly reduces of anxiety of the unknown costs of repairs. The service was quickly scheduled and the contractor was here within days. Contractor was professional and worked quickly.

1 year ago

Reply from American Home Shield

Hi Derrik,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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Robert Truskey

American Home Shield is slow, at times, to respond when an appliance needs to be replaced. I currently have an issue with my washer. The assigned contractor has serviced my washer four times, ordered two parts and still hasn't resolved the issue. AHS advertises replacement of appliances, but, it's a slow process when it becomes apparent that the contractor can't fix the issue. It appears to me the contractor is just throwing darts and hoping something sticks. This is bad service.

1 year ago

Reply from American Home Shield

Hi Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Jennifer

Dewayne H was very professional and cordial. He explained everything well and put me in touch with his supervisor to complete my repair. I was not super impressed with the repair guarantee or the sales pitch given by the supervisor and went with a different company.

1 year ago

Reply from American Home Shield

Hi Jennifer,
Your feedback is greatly appreciated to help us provide you with a great customer service experience!

Feb. 11th, 2025

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Verified Customer

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Sybrina

This was such an excellent experience. They handled everything. We paid what we needed to AHS and they handled everything else. Fast and very responsive service. I recommend them.

1 year ago

Reply from American Home Shield

Dear Sybrina
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Leroy

The rating would be 5 stars if it hadn’t taking a full month to get my Washer Repaired. The Washer Maintenance personnel was great with the diagnosis and repair but the time between getting the technician out and ordering the parts and repair was entirely too long. It needs to a faster response and repair time because I was without a washer from 12/7/2024 until 1/2/2025

1 year ago

Reply from American Home Shield

Hi Leroy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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HGN

The biggest problem is the quality of the service technicians they use where a lot of them are terrible and they continue to use them in spit of numerous complaints about the quality of their work and instructions to not assign a particular contractor to any request for service and it happens anyway. On the positive side, they have replaced many appliances and other home systems like our hot water heater(more than once) and pool heater, and other items that come with an old house that can pay for the cost of having the home warranty.

1 year ago

Reply from American Home Shield

Hi,
We appreciate the feedback regarding your most recent American Home Shield experience. We would be glad to speak with you and discuss your coverage.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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egorucu@yahoo.com

I'm not happy with the service provided by J&L Plumbing & Air Although I paid $150 for a wayerheater drain pan and drain pipe, they didn't install a drain pipe. If there is a leak when I'm not home it will go into my shed. When I asked the pro who provided the service said I can but a piece of hose etc. ? And the wayerheater J&L Plumbing is a base model of a cheap brand.

1 year ago

Reply from American Home Shield

Hi, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Buck

We love the service, someone is assigned to our requests quickly. We've had very good service for most of our appliances. The only problem was pool repair, we had a leak in our pool heater, the contract stated it would cover it but they wouldn't after several attempts and reviewing the contract with them. The support person (a manager) could only say they were told it wouldn't be supported, could not explain why that was opposite of what the contract clearly stated. I could have sued them over this.

1 year ago

Reply from American Home Shield

Hi Buck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Lana

When calling for service, the receptionists are very professional, patient and quickly find the right companies to solve the problems. We have been using American Home Shield for almost 30 years.

1 year ago

Reply from American Home Shield

Dear Lana,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Ann

I am a Real Estate agent and offer the warranties to my clients however the past year I have had issues with the contractors that have been dispatched. The Co Climate Masters was TERRIBLE! I had no A/C for 2 weeks in the middle of a heat wave and they were not responsive. The office did not return phone calls or text messages. They didn't show when they were supposed to install. After I googled them (Awful reviews ) I tried to get AHS to reassign it but they would not. I was able to get a cell phone for one of the techs (it was listed on google as the office #). Once I had the techs # he got things scheduled. After install (3 months later) my electric panel kept tripping and of course Climate Masters wouldn't return phone calls so I put in a service request for a new service call. Once the electrician came he said the HVAC wired everything wrong. After speaking to other Companies I have discovered the AHS does not pay them well hence the shitty Companies. I also cringe when I have to call AHS as I can't understand the CSR and they cant understand me. Not only that the constant apologizing they are required to do is so annoying. Takes up precious time so make it STOP. I have 2 warranties for 2 houses and I WON"T be renewing.

1 year ago

Reply from American Home Shield

Hi Ann, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Floyd

American Home Shield Representative told me you ordered a new Carrier Brand 4 ton gas Furnace. They sent a unit with crane ECO TEMP. This is not a Carrier brand nor manufactured by Carrier. It is another company that I understand is a subsidiary company of Carrier. I’m disappointed that someone in American Shield sent me a unit from another brand that you told me you ordered for me. I have been a customer of American Home Shield over fourteen years and have always received what you said until this time.

1 year ago

Reply from American Home Shield

Hi Floyd, I understand your frustration and appreciate your feedback. Please feel free to contact us at @ahs.com bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Christine

My heating system broke down. When I called for help, it turned out that no technician was available for a week. But I explained my circumstances further, and the scheduler worked on finding me help sooner - which was great.

1 year ago

Reply from American Home Shield

Hi Christine, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Ruth

I like the customer service, usually like the 3rd party companies which come out, What I dot like about the pluming co was they guess at what the issue may be without wanting to do any kind of service.

1 year ago

Reply from American Home Shield

Hi Ruth, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 17th, 2024

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Verified Customer

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Lisa

1 year ago

Reply from American Home Shield

Hi Lisa, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Jeanne

Works well about 50 percent of the time which is pretty poor for any product or services. The other half of the time, so many things can go wrong. Takes a long time to book an appointment, either first appointment or follow up appointment. No response to understand outcome of the first checkup. Coverage is spotty. Get a quote to fix things after checkup with no explanations. No response to get more details. The quote to fix is usually way more than if I just had it done through someone on yelp.

1 year ago

Reply from American Home Shield

Hi Jeanne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Kyly

This is our second time having AHS on a new house. The first time we had very little issues getting work done, items fixed. This time one appliance has been fixed with now issue but our biggest concern and problem item continues to be an issue. We’ve called the company out twice. Having to pay out of pocket hundreds of dollars only for the issue to still not be resolved.

1 year ago

Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Deven

Although interactions with agents have improved, I still need to follow up on certain promises made. For instance, I recently had to follow up to inquire about a recent dispatch that was not coded as a ‘second opinion’. The agent reviewed the notes and confirmed that it should have been (indicating their adherence to service notes, which is commendable). However, they failed to fulfill their stated obligations. Given that the dispatch was intended as a ‘second opinion’ and the second vendor did not identify the same issues as the first vendor, I should not have been charged $100 for service. Earlier in the cycle, I had to follow up frequently regarding the status of my cooktop. AHS consistently indicated that they were awaiting the vendor’s notes. After one month had elapsed, AHS was still awaiting the vendor’s response. I felt that AHS could have been more proactive and, perhaps, enforced any contractual obligations they had with their vendor regarding the timely submission of service reports. Another instance is my email correspondence with Candice W. It took approximately three follow-ups before she finally acknowledged a response. Subsequently, the company denied my request for reimbursement for work that was deemed necessary. This outcome corroborated my online research regarding AHS’s denial of claims and its reluctance to consider them until legal action or media attention is brought forth.

1 year ago

Reply from American Home Shield

Hi Deven, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 4th, 2024

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Verified Customer

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Melanie Pena

Every time I’ve had a service request, they’ve quickly sent someone out to take care of the problem. The process is easy and efficient, and I appreciate the reliable service!

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Verified Customer

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Huck

Working with the American Home Shield has not been bad , I 've had a couple of times where things did not go as I thought they would or should, but I'm still satisfied with the overall service

1 year ago

Reply from American Home Shield

Hi Huck. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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Verified Customer

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Robert

It is really just an insurance policy like auto or life. The conundrum is do you want to have services to make the expenditure worth while? I don't, but this way I can budget for the biggies and sleep at night.

1 year ago

Reply from American Home Shield

Dear Robert,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Carla

Easy to open a claim, good customer service response are the top reasons I continue my plan. Limited vendors and small ( mom and pop) vendors is a problem and source of frustration

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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Verified Customer

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Deedra

The vendors were kind and courteous but the company is terrible-it takes 3 months to complete any job from no hot water to no air conditioning during the worst months of the summer and no oven for months -from May u til September this year-Last year during the hottest 3 months of the year my husband was on hospice and dying and we had no air-There was zero consideration about what we were going through!I refused to give in because I had paid years of premiums and it was the responsibility of AHS to pay for it!I have decided you hold off hoping the customer will just hire someone themselves and the reimbursement is a joke -the 2 stars received is for the service guys that actually were trying to fix the problem and kept getting halted from AHS

1 year ago

Reply from American Home Shield

Hi Deedra, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Tanya

I like that they have covered a lot of the repairs. It’s very helpful to not come up with the cash for the full fix at once. However some of the contractors are hard to deal with. I have had one excellent contractor as well.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Steve

The entire process was professional and completed on a timely basis. One call to report it one call for the appointment. The repair man showed up on time completed. The work was cleaned up and gone well done

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Tony

It’s really a no hassle process. It’s legit. If your appliance breaks some one will come fix it and it doesn’t cost anything except the $100.00 service fee. American home shield is an awesome program

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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Verified Customer

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Vicki

I have always received excellent customer service from both AHS and the service contractors that have repaired my service requests. i would highly recommend American Home Shield to anyone needing a plan from them!!!

1 year ago

Reply from American Home Shield

Thanks Vicki. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Verified Customer

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Charles

I’m so glad we have this protection plan — this is our 2nd claim in 4 years that’s resulted in an appliance being replaced. The only reason I didn’t give 5 stars is because I wish AHS would speed up the process a bit — the administrative side of the process is slow.

1 year ago

Reply from American Home Shield

Thanks Charles. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Verified Customer

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J Michael

AHS makes it easy to request service. The biggest challenge I have faced is that the service contractors they use can vary in responsiveness. However, AHS is always helpful in addressing service issues.

1 year ago

Reply from American Home Shield

Hi J Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Tom

Fast enough. Replaced furnace with quality new furnace. I found it hard to find a human to talk to when there was a claim issue from American Home Shield. The communication from the local provider was exceptional.

1 year ago

Reply from American Home Shield

Hi Tom, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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JeffP

I dislike the fact that they have outsourced their customer service function to the Philipines. Many of the agents you deal with barely speak understandable english. In addition, they are more interested in reading from their script than actually listening to your problem. I also dislike that AHS has only one contractor in the entire Milwaukee area for heating and air conditioning services. I like that some of their contractors are able to schedule a service visit timely.

1 year ago

Reply from American Home Shield

Hi Jeff, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Verified Customer

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lucy rauch

Most techs were polite and helpful and explained why the repair and/or replacement was needed. Working with customer service, while sometimes challenging due to language difficulties, was smooth and efficient.

1 year ago

Reply from American Home Shield

Hi Lucy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Diane

I have to say they have been good to me. I just replaced my HVAC system through their program Frontdoor Pro ----Program. Everything from start to finish went very smoothly and such kind people throughout the process.

1 year ago

Reply from American Home Shield

Diane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Meghan

1 year ago

Reply from American Home Shield

Thanks Meghan. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 23rd, 2024

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Verified Customer

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Anil

When it comes to approval of items AHS find excuses not to cover and contractors work for them and write things in favor of AHS, and force customers to pay non covered items even items are not bad to ripping customers and AHS and their contractors are very dishonest. Some contractors don’t give you any appointments for weeks and parts comes they do the same come to fix after weeks. Contractors don’t give priority to AHS customers.

1 year ago

Reply from American Home Shield

Hi Anil, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Antwaunette

I I have had American hound shoe since I purchased my home and when things had broken down or needed repairs or replace they were right on the spot. I think this is such a great company.

1 year ago

Reply from American Home Shield

Thanks, Antwaunette. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Heather

I have had to fight with AHS for every service request I've made with the exception of one. I've had to write a letter because the plumber they sent told me one thing then lied on the report he sent to AHS. AHS sided with the report, telling me they don't cover equipment that's making noise if it hasn't failed. Just two days ago, the call center rep told me my tankless water heater wasn't covered because it's installed on the exterior wall of my house. Aside from inside a garage possibly, where else does one install a tankless water heater? Now I have to fight about this. It is clear to me the company looks for ways to not cover warrantied items initially, unless it is absolutely cut and dry and undeniable. I have no peace of mind or confidence that AHS will find some way to say no. This company also outsources its call center to countries where the employees seem trained to blow smoke in your face.

1 year ago

Reply from American Home Shield

Hi Heather, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Matthew

The contract is great and has covered a lot of work for me. The only reason I am not rating at 5 stars is that for rural communities the number of in-network service providers through AHS is limited and this has resulted in a few delays getting some items fixed.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Matthew. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Hillard Wheeler

It is a good service but expensive to keep up. You pay 100.00 plus per month, but if you need a service request, you pay another deductible 100.00 for a call. I see the value, but suppose I do not need a call within the year.

1 year ago

Reply from American Home Shield

Hi Hillard, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Joan

There was a very quick response when my air conditioning stopped working.I called American Home Shield and they sent a service man that day. It was up and running early the next morning.

1 year ago

Reply from American Home Shield

Hi Joan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Mike

AHS quickly assigned a company to fix my issue. However once they did the assessment and estimate I was out of the loop. So I have no idea what was or was not covered. The cost for the repair included expenses I had to cover, but I never got all the info.

1 year ago

Reply from American Home Shield

Hi Mike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Dr. Frederick Schaefer

I have had American Home Shield coverage for about 2.5 years and it’s been a lifesaver. Everyone has been efficient and all problems solved in timely manners. Strongly recommend!

1 year ago

Reply from American Home Shield

Thanks Dr. Schaefer, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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