American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Miranda Pethtel

There are many warranty programs that make you feel like you have to jump through a million hoops to get help with your issues but AHS was not like that at all! I'm already stressed about what's going on at my house, I don't need to worry that the program I pay for is going to make that difficult. AHS gave me true piece of mind.

5 years ago

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Verified Customer

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Victor A. Sorey

They were on time when I needed them. A time when they assigned me someone for a job and told them how long it would take before they could do the job, they sent another company to do the job in a more timely manner. Very good service and every good customer service. Thank you.

5 years ago

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Verified Customer

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kay

I have had only one experience with them and it was very good. I have friends who say they won't be without them. This rating applies only to my very limited experience. A cost-benefit is in order and the outcome would surely be determined by the going rates for repairs in a specific area.

5 years ago

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Verified Customer

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Barbara Williams

I like that you can leave a message twenty-four hours a day and they get back with you with an appointment in know time. There's never been a problem or an issue, I've had several things taken care of from a minor Plumbing problem to a major air conditioning problem. it's all been handled and in a timely manner.

5 years ago

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Verified Customer

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Lorraine

They promptly respond to my calls. However, I needed three calls for repair on an appliance. After five weeks, the second repair company had still not repaired the issue and a third company was sent as a replacement to get the repair finished. And I am not going to continue typing a "review" in this format! Re-design an easier way to submit a review or this will be my last one.

5 years ago

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Verified Customer

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Susan Sanders

Our hot water heater sprung a leak and was flooding our garage. American Home Shield connected us with an excellent plumbing service and had our water heater repaired very quickly. They did an excellent job. We are new to the area and without American Home Shield we wouldn't have known where to look.

5 years ago

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Verified Customer

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Halina Wong

Nice coverage except for a few exception regarding Fire Alarms. But hold times, online options for listing things in detail are lacking. Transparency with what the vendors write is not seen and this is a big negative because they often are not thorough in checking the items and sometimes DO NOT get the list (so they claim) then they leave and walk away. Because I do not see what they report there's no way for me to challenge them unless I call and wait for 45-1 hr to speak to a rep. Please update this important step. Otherwise I am very happy with the customer service rep's professionalism and friendliness. AHS has done an amazing job training the fleet of rep who answer the phone and alway remain pleasant and professional and helpful. Thank you.

5 years ago

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Verified Customer

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Loreena Pedersen

You recently sent someone from SSEC in Sierra Vista AZ to my house to fix an electrical problem. They came out quickly and told me they had "fixed" the problem. I was happy and I rated them a 5star rating. It was premature. Later that day, I realized that the guy had fixed NOTHING!!! After 6 more trips back to our home, my husband helped the guy fix it. Don't send anyone from SSEC to us again, PLEASE! Rate them 0!

5 years ago

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Verified Customer

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Elizabeth

It's been really easy to put in work orders, and for the most part the companies they've contracted with have been timely and reliable. Unfortunately one time there was a communication error with a contractor and they never showed up for their scheduled appointment. The status of my work order was that the company had tried to contact me and couldn't (which wasn't true). In this situation, there was no good way to contact AHS to fix the problem. I had to cancel the work order and restart

5 years ago

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Verified Customer

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Casey

I have had to call on American Home Shield twice since I've got this policy. Never had a problem either time. I'm very pleased with the work that was done and with the way in which the technicians handled themselves. So far so good I really like American Home Shield service.

5 years ago

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Verified Customer

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Kaushik kothari

We’ve had this company’s warranty for shy of 2 years and this was the first time we had to use them! Customer Service was great and everything was complete and backup running, ac, in less then a week! And the company they used is GREAT and very Professional! Thanks so much

5 years ago Edited September 14, 2021

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Verified Customer

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Madeline San Antonio, TX

Because they do not reach out to the customer. For example my property manager calls to schedule a service but then tells them that I have to call to authorize the transaction, which is fine, but why is AHS not calling the landlords right then and there instead of having them call to be on hold for an hour to get through. Also when a transaction didn't go through and the service is canceled why is AHS not reaching out to say that your transaction didn't go through can we try again, I have to find out from my PM that found out from my tenant. People as taking time off from work for services for AHS not to catch it before an appointment is canceled is unacceptable. It's bad customer service.

5 years ago

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Verified Customer

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Geraldine Weatherspoon Markham, IL

Good customer service! I was not satisfied with a company, RYCO, that came out to service my Ceiling Fans. AHS, gave me the option to get a second opinion and the Technician from AlsupElectric, came right out and resolved the issue right away!

5 years ago

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Verified Customer

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James Thompson San Antonio, TX

American Home Shield, AHS, has always handled all my home warranties very efficiently as I've moved from State to State with my work. Now, that we're finally settled and retired AHS continues to provide excellent Customer Service.

5 years ago

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Verified Customer

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Andrew Buda, TX

Anything I needed to have repaired it was done. However, trying to reach out to AHS over the phone is an ordeal. You can't speak to who you need to speak to and no one calls you back. I've been trying to reach the CIL group for over a month and a half to no avail. Plus before you can ever speak to anyone who can't help you it will take over 2 hours on hold before you ever get to a live person, who won't be able to assist you and will transfer you to another number that will take another couple of hours and if they answer one or two things will happen (1) they won't be able to give you any answers, and (2) they'll pick up the phone and it will go dead. As far as the contractors they hire that can be questionable.

5 years ago

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Verified Customer

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David Sorenson Oconomowoc, WI

Very responsive for arranging repair person. We had two cases: 1) dishwasher repair completed via one repair person; 2) refrigerator was a nightmare because it required an authorized GE repair person, eventually had to have firm that installed it do the repair and pay them ourselves, but we were reimbursed. HOWEVER, THEIR RENEWAL RATE IS A HUGE INCREASE OVER THE RATE FOR FIRST YEAR. WON'T RENEW AT THAT RATE.

5 years ago

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Verified Customer

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Steven J Nelson Coatesville, PA

Professionalism. Their representatives have your best interests at heart however the last plumber:All City Plumbing (Eric) was very unprofessional, cursing at my neighbors because he was in their parking space they parked behind him & he was upset because he felt that they didn't move in a timely manner.

5 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Alice E. Watson Washington, DC

Because they are the absolute Best .They give efficient service , They respond to your request ASAP, They have the greatest respect for their clients and I never have to worry about a recall on any service that has bee. rendered to. me. Satisfaction guaranteed.

5 years ago

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Verified Customer

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Dexter Williams Clinton, MD

Easy claim process and quick response, July 2020 I had 3 claims AC, Sump Pump (Flooded Basement) & Hot Water Heater motor on AC replaced no charge, sump pump replaced no charge and hot water heater replaced with some out of pocket cost to plumber but understood as it needed to be brought up to code.

5 years ago

Reply from American Home Shield

Hi Dexter,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Verified Customer

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Julian R Willis Tyler, TX

I've only been a member/subscriber for last 4 months. I've requested repair service on 2 separate system and/or appliance needs in that 4 months. Everything has worked as advertised by AHS in both incidents. Smooth as silk in client's reporting of repair needs, AHS's scheduling a repair service provider, AHS incident follow-up, and AHS's wrap-up processes. In adfition, the services providers performance in both incidents has been sterling.

5 years ago

Reply from American Home Shield

Hi Julian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 20th, 2020

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Verified Customer

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John Jonea Gulfport, MS

The prices are great. You can build your own to suit your needs and having it already saved me from paying more for service I recently had. It's like having a great full coverage insurance on a vehicle. Always better to have it for when it's needed!

5 years ago

Reply from American Home Shield

Hi John, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 4th, 2020

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Verified Customer

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Deborah Mead Chico, CA

I'm new to American Home Shield, but so far they've shown me to be an excellent choice for a home warranty. I did a lot of research, and they're the ones who stood out as the best. They have since proven to live up to their great reputation.

5 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Paulette Watson

Whatever problem we've had in our home, one call to American Home Shield and the problem was solved. We've never had a company that was do fast and efficient in getting my problem taken care of in a few days. They are truly the best !!!!

5 years ago

Reply from American Home Shield

Hi Paulette, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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Lily

Overall service is great. Service person explained the procedure clearly. Provided me with local plumber contracted for the job. I called local plumber and was able to get appointment the next day. I am very happy not to wait more than one day for plumbing problem.

5 years ago

Reply from American Home Shield

Hi Lily,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Judy Nester South Jordan, UT

American Home Shield has helped me with alot of things in my home in the last few years, I contacted them, told them what the problem was and they had someone contacting me the same day or the next. Everyone they have sent out has been wonderful to work with and American Home Shield makes sure I am satisfied.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Judy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

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Verified Customer

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Dee

I appreciate being able to request service online, huge convenience for a working from home with a spirited 6 yr old boy. To get immediate confirmation with the name of the local company that will complete the job is the cherry on top, done off to the next thing on the to do list.

5 years ago

Reply from American Home Shield

Hi Dee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Karen stinchcomb

I've had AHS off and on for over 17 years. They get a rep out quickly! If the object can't be repaired they replace. But I am waiting on a replacement now. Can't get anyone on the phone! Each time i call it's over an hour hold time!!

5 years ago

Reply from American Home Shield

Hi Karen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Lyndia Womble

They where when I needed them, I will continue to have them as my home warranty company, customer service was fast, the company they sent out there technical support was fast and the customer service was as good as American Sheild

5 years ago

Reply from American Home Shield

Hi Lyndia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Vince Maggio

I like American Home Shield. I have been using them for our rental properties and our residence for the past 5 years. It is nice not to have to worry about anything major breaking down, knowing it will be fixed or replaced. Their contractors have all been professional, courteous , and honest .

5 years ago

Reply from American Home Shield

Hi Vince,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Robert S. Atlanta, GA

I have had AHS coverage on at least 7 houses. When something needs to be replaced, there is no problem having them agree and paying the cash value. They also use usually very good repair people who come quickly. Overall, I have been happy with AHS and would never own a home without AHS coverage.

5 years ago

Reply from American Home Shield

Hi Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Della Rene' Watts Hobbs, NM

Work order requests are turned in on-line. AHS is quick to notify the repair company & email me of which company has been assigned. But if you want to talk to a person on the phone, forget it. I have never had any success. I have been on hold for up to 1 hour on several occasions. The work has always been completed in a timely manner and I have never been charged more than the agreed upon $75 per repair order fee. Over all I am satisfied. But I would be extremely satisfied if the option to speak with a human was there.

5 years ago

Reply from American Home Shield

HI Della,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

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Geraldine Ruiz Rex, GA

Stand by their name and keep customers happy by guaranteeing services provided. Also contractors that have been assigned to our home were very knowledgeable of their work. Also they told us everything they were doing to repair our items.

5 years ago

Reply from American Home Shield

Hi Geraldine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Verified Customer

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Linda Tadlock

AHS has always been quick to assign companies to make my repairs. This new step of having me take pictures of the issue and the tag with serial and model numbers is absolutely genius!!!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Linda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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Kim New Albany, OH

Hard to contact and get answers. Called on one job of 3 and wanted 30 minutes to talk to rep got disconnected and had to call back and wait for another 35 min. Technician can put 3 weeks ago and was going to send another technician, never heard back, called and had to wait another week, that guy was new to company and didn’t know what he should do, was suppose to call me back, I called on Monday said they were waiting for approval. That was went I called. Approval was submitted on a Wednesday and as of Monday nothing was done towards approval. I told technician on first visit what the issue was, needed gree on which is the same thing done for the last 3 years

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Marcy O'Rourke Marysville, CA

The technicians have arrived quickly, done their job perfectly, and we have never had an issue with the repairs done. They are unfailingly polite and professional, and ourvservicecwithbthem is far better than any local company we have used in the past.

5 years ago

Reply from American Home Shield

Hi Marcy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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C Murray

It’s late spring in NC it’s averaging 80 degrees a day and our air went out. We only had to be without it for 2 days thanks to the timely service scheduling through American HomeShield. We recommend it to everyone. Best investment as a homeowner we saved $1000’s on this call

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi C Murray,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Frank Natividad Austin, TX

The coverage is great for the cost but, I find it annoying that they won’t cover repair costs for damage that is necessary for a repair. For example....some time ago I had a second story tub repaired. The plumber cut a 3’x3’ hole in my ceiling, did the repair and left. American Home Shield wouldn’t cover the cost either. I’m putting this out there because it was an eye opener for me and if they ever begin covering these types of cost they will get 5 stars from me.

5 years ago

Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Verified Customer

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Richard Douglas Thompson Brentwood, CA

we recently had a refrigerator failure and they handled it very quickly and professionally even while we were under "Shelter in Place" guidelines. The repairs were going to be very costly so they offered a "Buyout" and the amount that we got is extremely fair. So far we are VERY pleased with American Home Shield

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Robert C. Ripley

Great response to repair request. Called for service on a Friday afternoon. Received call from service provider on Sat. And got appointment on Tues noon to 2pm. Tech arrived early at 11:30am and fixed problem. Done about 12:15pm. Easy to work with and would definitely use Nice Guys Appliance Repair again.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Jessica A Yost

They have great customer service team who is always willing to get the problem fixed right away. Our oven went out and they replaced it. It was nice and we love it! Just recently our ice maker and hose went out. It was fixed as soon as the part came in. We are grateful that we have this warranty company!

5 years ago

Reply from American Home Shield

Good afternooon Jessica,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 2nd, 2020

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Verified Customer

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Joe

Great customer service , in one phone call they handled all my concerns, the company which came to take care of the problem was very knowledgeable the plumber found the problem with my water heater fixed it in less then 30 minutes, then I got hot water back , what else could I have asked for .

5 years ago

Reply from American Home Shield

Hi Joe,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjoy!

Jun. 2nd, 2020

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Verified Customer

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Felicia R Thimas Douglasville, GA

I received a call in less than an hour, the same day that I submitted a claim online for my air conditioner. My appointment was scheduled for the next morning, the representative called me before coming and was right on time. He was quick and thorough and explained to all details of the service to me and my husband.

5 years ago

Reply from American Home Shield

Hi Felicia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 5th, 2020

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Verified Customer

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Kathy Spencer Arvada, CO

Usually gets the job done pretty quickly. The only problem I have is when they were supposed to take my spouse off my account and instead charged my x's credit card instead of mine. Usually all service gets done quickly. M - th is best times to make a service call. If you make a service call that is an emergency on f - Su. Usually you wint get a call back from the company coming to do the work because they have a 48 hour leeway to call you back.

5 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for your feedback about your AHS experience!

Jun. 7th, 2020

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Verified Customer

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Carl Toland

During the 7 plus years we have been with AHS, we have utilized the policy for several HVAC issues and two issues with our kitchen range. The tradespeople associated with AHS are professional, trustworthy and as prompt as they can be under the given circumstances. AHS staff are just courteous, but the online scheduling process is nice also.

5 years ago

Reply from American Home Shield

Good morning Carl,
You patronage to American Home SHield is more than appreciated! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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susan

Overall, AHS has been great and we have been with this company for over 15 years. A friend recommended AHS when we lived in our townhouse. now that we own a home, we continue to benefit from the value of having this home warranty. eras

5 years ago

Reply from American Home Shield

Good morning Susan,
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 15 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May. 20th, 2020

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Verified Customer

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Robert Ringenberg

For the most part I have been happy with their service. The only problem I have experienced is with one of their technician subcontractors who was awful. When my washing machine broke, the tech AHS sent out reported it was a control board but since they no longer made that control board they replaced the washing machine. And they replaced it with a very nice model. So I will keep AHS and feel better about what I will do if something in my home breaks.

5 years ago

Reply from American Home Shield

Good morning Robert,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 22nd, 2020

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Verified Customer

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Connie Scarbrough

I have submitted 5 service request and American Home Sheild responses in minutes! We have great service professionals with every request! We live on a tight budget, and it is peace of mind knowing I wont be hit with an unexpected repair! I would recommend AHS for every home owner!!

5 years ago

Reply from American Home Shield

Good morning Connie,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Ruth Trushin Tucson, AZ

Efficient, prompt, reliable. About 3 hours after I filed a claim, I got a call from an AC Company and made an appointment for the next day. A couplr of hours later they called and said they could come out that same afternoon. They came, found the problem and fixed it. Great service!it.

5 years ago

Reply from American Home Shield

Hi Ruth,
Thank you for providing us with feedback about your AHS experience to have the AC repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Inez White Norfolk, VA

At first, my experience with AHS did not look promising. Sometimes I would get the runaround from the receptionist because she didn't understand me. You have to be patient and wait to be connected to a more knowledgeable person. At the end of the day, everything worked out good.

5 years ago

Reply from American Home Shield

Hi Inez,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2020

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Verified Customer

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antoinette figliola rios North Olmsted, OH

We are extremely satisfied with the many service calls we've had since the purchase of our home less than 2 years ago. We knew many of the appliances were at the end of their life cycle and were very fortunate or realtor included this coverage with the purchase of our home. This policy has saved us tremendously!

5 years ago

Reply from American Home Shield

Hi Antoinette,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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