American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Denise Rossiter

Responsive to any calls I have put into them. Good service providers sent out.

4 years ago

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David Shepherd

Garbage Disposal went out called they had somebody out the next day

4 years ago

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Mike

Reliable, efficient, timely, and affordable. Good customer service

5 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Marisa L Reising

Because they are good. Customer Service is very knowledge of the product.

5 years ago

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Verified Customer

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Earl Pridgen

It was easy to request an appointment and the service providers were thorough in their work

5 years ago

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Verified Customer

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Kenneth Redding

Great customer service and always is responsive to our needs.

5 years ago

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Paul

The service arrived on time and was able to fix the problem within a hour.

5 years ago

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Verified Customer

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Wendy Reno

Integrity - if something is on need of repair, it gets repaired or replaced!

5 years ago

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Verified Customer

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Allen Strassner

Good customer service and reliability. Wide range of coverage.

5 years ago

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Verified Customer

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Cynthia Tarpley

The excellent professionalism that they show towards their customers

5 years ago Edited January 10, 2024

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Verified Customer

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Dana Soria

They are very helpful in checking my heater and gave me alot or information

5 years ago

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Verified Customer

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Karen Lassiter

Professional representatives, helpful & outstanding service providers.

5 years ago

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Verified Customer

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James Ricapito

Always satisfied with every experience I've had. Good product for the money.

5 years ago

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Verified Customer

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Fred Pennington

Great response to isse Responsr time was awesome.. c&K fixed issue on the spot

5 years ago

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Tonya

Only used them once but the service was quick and done right.

5 years ago

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Stacey Koconis

They have been reliable and helpful in covering items and my home

5 years ago

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Donald Wright

quickly solves problem, courteous polite people that are knows their job

5 years ago

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Patrice

They send out professional companies, they dispatch in a timely manner

5 years ago

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Sarah Sweetman

Prompt service is much appreciated for a full time employed person

5 years ago

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Jasmine Martin

Exceptional Service. It did not take long for service to be completed.

5 years ago

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Michael Thornton

Great price and great service easy to get help with home projects

5 years ago

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John Silva

Excellent service and very responsive. Great sense of Urgency

5 years ago

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Ray

It is good to have piece of mind, but once you do have repairs, they have increased their renewal rates substantially.

5 years ago

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Verified Customer

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Joe Padilla

Good customer service response and were able to get our appliance fix.

5 years ago

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Verified Customer

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Scott Stava

had a repair required on our dishwasher and it was repaired with no problems

5 years ago

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Verified Customer

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Emma Miller

Always reliable. Answers all my questions in a timely manner.

5 years ago

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Dorothea Massey

Excellent service , experience, courteous and polite technicians

5 years ago

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joyce myers

On time for appointments and precise and tell you what is needed

5 years ago

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Letitia Ricketts

Always take care of our issues and quick response to our needs

5 years ago

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Haskel Stanback

Quick response and reliable service. Vendors respond and provide multiple appointment times.

5 years ago

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Verified Customer

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Tom

Solve all of my home problems on time. Friendly customer service.

5 years ago

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Greta Ward

Prompt service, professional businesses, explanations easy to understand

5 years ago

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Gemma Orf

Easy to work with, and most of the people have been very helpful with what I needed

5 years ago

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Verified Customer

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Cengizhan Yenerim

Needed to call for one repair and it was done appropriately and quickly.

5 years ago

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Verified Customer

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Damon Mariano

They have handled every issue without some loophole excuse.

5 years ago

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Noryce Slaman

Unfortunately, being an American Company the customer service is not American! There is no supervisors to speak with concerning the many problems that I have had!

5 years ago

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Verified Customer

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Jason

Nice turnaround with getting device, but the companies aren't the best when they arrive.

5 years ago

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Verified Customer

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Y

Quick solution, good price. many option to choose from for the service.

5 years ago

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Keith

Great service/ outstanding service/ professional workmanship/trustworthy

5 years ago

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Debra Rapaport

They don't let you know about the increases in your policy. Difficult to understand customer service representatives.

5 years ago

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Mikey

Overall very good customer service and responds in a timely manner to support requests

5 years ago

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Shirley Williams

Great services , services was excellent and did not take long for services

5 years ago

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Sheridan Weinstein

available 24 hours with timely service with great contractors

5 years ago

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Marvin A Winfrey

The customer service representative was totally professional.

5 years ago

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Vicki Rushing

The timeliness of service has been great and the service has been great.

5 years ago

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Harry Reed

Provides excellent response in meeting warranty related repairs or replacement

5 years ago

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Patricia Omelogu

Response time is good and the people that are sent are friendly

5 years ago

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Tommy

Excellent response time. Have had good luck with contractors that were sent.

5 years ago

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Joan Wade

Easy to request service and pay. The contractors contact and show up quickly.

5 years ago

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Verified Customer

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Jane Tomassian

Prompt response to my service request. And prompt/next day resolution.

5 years ago

American Home Shield Reviews