American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Robin Williamson

The website is easy to use and the technicians respond quickly.

4 years ago

Reply from American Home Shield

Hi Robin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Steve Sinek

Professionalism, timeliness and selection of technical representation

4 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Michelle Reed

Prompt, complete serviceâ€” have taken care of all our problems

4 years ago

Reply from American Home Shield

Hi Michelle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Ronald Seaver

Professionalism and knowledge of the issue that is happening

4 years ago

Reply from American Home Shield

Hi Ronald,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Bruce Wells

they have always responded in a timely manner with any requests

4 years ago

Reply from American Home Shield

HI Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Laure Runkle

I think its a great plan, they have been there when I need them.

4 years ago

Reply from American Home Shield

Hi Laure,
We appreciate your feedback and hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Eva Villanueva

I call them already a few times and always get really good resluts.

4 years ago

Reply from American Home Shield

Hi Eva,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Abraham N

They are all good/professional and liable to their people and job

4 years ago

Reply from American Home Shield

Hi Abraham,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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VV

Slow to respond, keeps me on hold for one to 2 hours at a time. Eventually do assist, but very time-consuming.

4 years ago

Reply from American Home Shield

Hi VV,
Thank you for sharing your experience with us.

Jul. 29th, 2020

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Verified Customer

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Beverly W.

My problem was fixed. Technician was professional and courteous.

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Norma Turkington

Every time I've had any issues, they are quickly and successfully resolved.

4 years ago

Reply from American Home Shield

Hi Norma,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

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Verified Customer

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Anonymous

Most of the contractors they use are extremely proficient. At times AHS are slow to respond

4 years ago

Reply from American Home Shield

Hi,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Alicia Stremming

Customer Service as it relates to calling and requesting service.

4 years ago

Reply from American Home Shield

Hi Alicia,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Lori Lynne Taylor

They were good to get a company out quickly to fix our air conditioning

4 years ago

Reply from American Home Shield

Hi Lori,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Ron

Long time policy holder. Rates have escalated, and coverage had diminished over the last 10 years!

4 years ago

Reply from American Home Shield

Hi Ron,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Richardo and Sandra Purdie

Excellant work!!! Professional workers! Get the job done in a timly manner

4 years ago

Reply from American Home Shield

Hi Richardo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Anonymous

They have clear mechanisms for communicating with them and are very responsive.

4 years ago

Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 22nd, 2020

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Verified Customer

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Jennie Webb

Excellent services and very professional staff, willing to help at anytime.

4 years ago

Reply from American Home Shield

Hi Jennie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Scott

quality of service contractor and communication from contractor

4 years ago

Reply from American Home Shield

Hi Scott,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Anita Shepherd

They are quick, the process is easy and they make sure problem is resolved.

4 years ago

Reply from American Home Shield

Hi Anita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Felicia fields Crowley, TX

Love the partnership. Always reliable and on time. Always fixes the issues

4 years ago

Reply from American Home Shield

Hi Felicia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 2nd, 2020

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Verified Customer

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Terry Varacalle Las Vegas, NV

Quality work was done in short time by friendly and competent agent

4 years ago

Reply from American Home Shield

HI Terry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2020

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Verified Customer

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brian Phoenix, AZ

because so far never have had a problem getting any thing fixed

4 years ago

Reply from American Home Shield

Hi Brian,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Gregory El Cajon, CA

Great warranty coverage and simple, easy to schedule repairs or replacements

4 years ago

Reply from American Home Shield

Hi Gregory,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Dragan Runic Las Vegas, NV

They have the best contractors and excellent customer service

4 years ago

Reply from American Home Shield

Hi Dragan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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Nancy Timmons Fort Worth, TX

Consistent quality service. Replacement for items that cannot be salvaged.

4 years ago

Reply from American Home Shield

Hi Nancy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Demettria Conroe, TX

Trying to contact you by phone is next to impossible. I was always getting off and hung up on.

4 years ago

Reply from American Home Shield

Hi Demettria,
Thank you for the feedback!

Jul. 8th, 2020

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Verified Customer

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Jeanie Walls Bloomington, IL

Excellent services , professional and responsible service personnel

4 years ago

Reply from American Home Shield

Hi Jeanie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 1st, 2020

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Verified Customer

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Laurie Short Tracy, CA

Cleared a stoppage in 20 minutes. Was on time and was prepared.

4 years ago

Reply from American Home Shield

Hi Laurie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 1st, 2020

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Verified Customer

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SP Warrington, PA

Missing a star because nearly impossible to get someone on the phone. Offer call-back options!

4 years ago

Reply from American Home Shield

HI SP,

Thank you for sharing feedback about your experience!

Jul. 15th, 2020

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Verified Customer

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Sylvia Prince Frederick, MD

Fast response when you need a repair and website is easy to navigate

4 years ago

Reply from American Home Shield

Hi Sylvia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Ben Shinn Plano, TX

On time, diagnosed the problem, and promptly made the repair.

4 years ago

Reply from American Home Shield

Hi Ben,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Vanessa Lincoln, NE

Fast and courteous response, they were knowledgeable and quick to help

4 years ago

Reply from American Home Shield

Hi Vanessa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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B. O'Neal Blanchard, OK

I have only used them once and the experience was great. Quick and easy.

4 years ago

Reply from American Home Shield

Hi B. Oneal,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Verified Customer

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William Talbert Columbia, SC

Great service and fast responsive customer service representatives when needed!

4 years ago

Reply from American Home Shield

Hi William,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 7th, 2020

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Verified Customer

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S Navarre Mesa, AZ

Being on hold for a very long time before you get to talk to someone is the only negative I have.

4 years ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

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Marian Malasig San Francisco, CA

Convenient and good price. Customer service is professional.

4 years ago

Reply from American Home Shield

Hi Marian,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Asalia Trujillo Hermiston, OR

They follow the contract and make sure the customer is satisfied.

4 years ago

Reply from American Home Shield

Hi Asalia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Linda oballo Austin, TX

They always took care of my problem when I call their office

4 years ago

Reply from American Home Shield

Hi Linda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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steven Matteson, IL

professional; cost; replacement products offered; customer service

4 years ago

Reply from American Home Shield

HI Steven,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Unsatisfied Batesville, AR

They take care of things quickly. They have knowledgable people as contractors.

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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gabriel Sun City, CA

not always satisfied with service one incident was not handled in a timely manner

4 years ago

Reply from American Home Shield

Hi Gabriel,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

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Richard Tucci Las Vegas, NV

The time from AHS to the designated service provider to final resolution can be long.

4 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is more than appreciated!

Jul. 9th, 2020

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Verified Customer

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Elizabeth Taylor League City, TX

Good job get my air conditioner repaired in a timely manner.

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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P Scheinberg Scottsdale, AZ

Very responsive. Providers are of good quality and punctual.

4 years ago

Reply from American Home Shield

Hi P,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Verified Customer

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Jim Weaver Lubbock, TX

Prompt service, fair rates, trustworthy, good value, piece of mind

4 years ago

Reply from American Home Shield

Hi Jim,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Beverly Owens

The company came through for me even though I had to stay on them to get the work done

4 years ago Edited July 31, 2024

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Verified Customer

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Joy Thomas McKinney, TX

Great company but the companies they use never seem to diagnose problems uniformly.

4 years ago

Reply from American Home Shield

Hi Joy,
Thank you for your feedback!

Jul. 8th, 2020

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Verified Customer

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Clark Stiles Silver Springs, FL

Great Service and a great product that gives you peace of mind

4 years ago

Reply from American Home Shield

Hi Clark,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Verified Customer

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Janet Morgan Tampa, FL

Customer service answers all my questions. Send reliable repair person

4 years ago

Reply from American Home Shield

Hi Janet,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

American Home Shield Reviews