American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Gayle

Quick response, quality service. Vendors are professional.....

4 years ago

Reply from American Home Shield

Hi Gayle,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

April Tramil

Responsiveness, professionalism, customer service and handling/processing of claims.

4 years ago

Reply from American Home Shield

Hi April,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Kari

Can go online to schedule service, Quick response, good results

4 years ago

Reply from American Home Shield

Hello Kari, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Barbara Trent

They were very professional,showed up on time & fixed our problem.

4 years ago

Reply from American Home Shield

Hi Barbara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Vonetta Wilson

They addressed my problem fast, professional, and efficient.

4 years ago

Reply from American Home Shield

Hi Vonetta,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Rita Willis

I received quick response, professional and knowledgeable technicians.

4 years ago

Reply from American Home Shield

Hello Rita, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Beverly

Problem resolved by electrician but takes too darn long to get a representative on the phone.

4 years ago

Reply from American Home Shield

Hi Beverly, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Diane Myers

They help expedite work orders and try hard to get a repair done

4 years ago

Reply from American Home Shield

Hello Diane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

George Rivas

Knowledgeable And courteous technicians that can and do answer your questions

4 years ago

Reply from American Home Shield

Hello George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Dr. John D. Stone

Best investment I have made in 2020. Prompt response, good service.

4 years ago

Reply from American Home Shield

Hi Dr. John D. Stone,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Dwain Marlowe

Contractor's arrived on time, worked quickly, and cleaned up after themselves.

4 years ago

Reply from American Home Shield

Hi Dwain, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Christopher Soto

Always gets the job done. Always on time and professional at every level.

4 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Keyla

They were great, excellent customer service and very knowledgeable

4 years ago

Reply from American Home Shield

Hi Keyla,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Bill

Provide excellent service in a timely manner and have top notch contractors.

4 years ago

Reply from American Home Shield

Hi Bill,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Donna Simmons

They are always there within a couple of days and get the issue resolved.

4 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Elli Stein

I have always received quick service when I have called for service.

4 years ago

Reply from American Home Shield

Hello Elli, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

David Steele

Ultimately got good service, but initial attempt to get help was poorly handled.

4 years ago

Reply from American Home Shield

Hello Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Michele W

Because they work with great companies that get things done!

4 years ago

Reply from American Home Shield

Hi Michele, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Paul Venell

I have been very pleased as to the way they have handled my situations!

4 years ago

Reply from American Home Shield

Hi Paul, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Chris

Easier than I thought it would be , prompt repair, good attitude and had parts needed

4 years ago

Reply from American Home Shield

Good morning Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

KC Thompson

Start from contacting office to job complete less than 3 or 4 days !

4 years ago

Reply from American Home Shield

Hi KC, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Le

Ice person out even on a holiday. There when I needed help abd they got a serv

4 years ago

Reply from American Home Shield

Hi Le, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Linda Sessions

They do take care of you .. but being on hold for 45 mins was frustrating..

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for your feedback!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Chelsey

They are quick to send someone out and if an item can't be fixed they replace

4 years ago

Reply from American Home Shield

Hi Chelsey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Jeanette

It was our first experience. They were professional. I got the email in a timely manner.

4 years ago

Reply from American Home Shield

Hi Jeanette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Sukadev Lavu

Contractor didn't diagnose the problem properly and his diagnosis is still wrong. We still have the same problem.

4 years ago

Reply from American Home Shield

Hi Sukadev, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Linda Welch

With many of their service providers, I still end up paying a lot out of pocket for uncovered items.

4 years ago

Reply from American Home Shield

Hello Linda, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Sherri

Worked to change contractors to achieve repair within 48 hours versus 5 days

4 years ago

Reply from American Home Shield

Hi Sherri,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

TJ

Good folks, they speak understandable english, and they follow up on service

4 years ago

Reply from American Home Shield

Hi TJ,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Joe Stevenson

much improvement from previous years. I stayed inspire of frustrations but things have improved.

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for your feedback!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Terry DeFoor Pinehurst, NC

AHS has been responsive and professional every time I have needed them.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Terry,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Taylor

because my AC unit out of pocket is $1,575 for modification of 5 or 6 things and a replacement of a coil. almost rebuilding the AC unit instead of replacing it.

4 years ago

Reply from American Home Shield

Hi Debra,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

check_circle

Verified Customer

star star star star star

Linda Steagall

Reliable and honest and prompt in responding to appointments!

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Richard Oyer

No Problems, fast response, results has been 100%, very good repair companies.

4 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Cathy Stokes

I would like to talk to a person in some cases and u have to stay on phone for along period time

4 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for your feedback!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Sherman Whitney

I believe there is always room for improvement. I was very happy with my experience

4 years ago

Reply from American Home Shield

Hi Sherman,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Marie Satterwhite

Fast response Service in a timely matter. Professional company's are sent out

4 years ago

Reply from American Home Shield

Hi Marie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Melissa

Completely satisfied with the price and service and timeliness

4 years ago

Reply from American Home Shield

Hi Melissa,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

mrs smith

the quality of service,friendly,,timely answered my question

4 years ago

Reply from American Home Shield

Hi Mrs. Smith, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Tammy

On timely manner friendly every time I need them the come thru

4 years ago

Reply from American Home Shield

Hi Tammy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Regina Williams

A Company who completely solves your problems with satisfaction

4 years ago

Reply from American Home Shield

Hi Regina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Mary

The contractors they provide for the warranty work are great.

4 years ago

Reply from American Home Shield

Hi Mary,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Taylor Robinson

On time and sent someone experienced for the issue that we needed resolved.

4 years ago

Reply from American Home Shield

Hi Taylor, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Ellen Proal

Quick service and friendly reps. I have been with AHS for 6 years.

4 years ago

Reply from American Home Shield

Hi Ellen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Ernie Schuenaman

They have always been here for us and solved whatever problem we have.

4 years ago

Reply from American Home Shield

Hi Ernie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

J. Roosa

The last time I needed a service call, there was not a service company in the area.

4 years ago

Reply from American Home Shield

Hi J. Roosa,
We ope you continue to enjoy AHS!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Nancie Rosales

too expensive but a needed insurance for the home.Everytime I think about cancelling then I need it.

4 years ago

Reply from American Home Shield

Hi Nancie, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Don ridener

Handled problem very well after the contractor did not show up

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for your feedback!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Renay

Great Service timely response have been with them for 3 years. Great company.

4 years ago

Reply from American Home Shield

Hi Renay,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Leigh Willis

Very reliable company. I received a quick response to my claim

4 years ago

Reply from American Home Shield

Hi Leigh,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

American Home Shield Reviews