American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Bob Torrey

They are professional, fast, caring , and a class act.... A++++++++

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Abraham Rey

They have responded to and taken care of problems right away.

5 years ago

Reply from American Home Shield

Hi Abraham,
Your feedback is more than appreciated and we hope you continue to enjoy!

May. 6th, 2021

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Verified Customer

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Patrice Daniels

Because they try very hard to find anything to missing off the item you report to not repair or replace it.

5 years ago

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Verified Customer

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Betty H Petersen

I have an ongoing problem with AmericanHome Shield and until it is resolved I will not upgrade my experience with them.

5 years ago

Reply from American Home Shield

Hi Betty,
Thank you for bringing your issues with American Home Shield to our attention. I would be glad to speak with you to assist with a resolution.

Aug. 26th, 2021

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Verified Customer

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Jeff

They don't disclose all of the exclusions of your contract up front. They need a larger pool of contractors so you don't have to wait so long for service

5 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your most recent experience to have the repairs completed. I would be glad to look into the issues and assist with a resolution.

Jan. 19th, 2021

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Verified Customer

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Alissa

IMHO all of these home warranty companies are shady, but this one seems to be a little better than most.

5 years ago

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Frances Lowe

Had to have a second call regarding my dishwasher and now they tell me I can't get it fixed till Jan 9th

5 years ago

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Verified Customer

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debbie j riddle

they would good and helpful they don't have enough choices for repair companys to choses from

5 years ago

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Verified Customer

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ben

speedy service; uses competent repair companies with discounted rates

5 years ago

Reply from American Home Shield

Hi Ben. It is so wonderful to hear that you received fast and dependable service. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 16th, 2021

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Verified Customer

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Julia

wait times are INSANE- I literally waited 2hrs 11 minutes on the phone to ask about the appliance discount.

5 years ago

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Verified Customer

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Diane Prince

customer service and communication with me regarding appointment

5 years ago

Reply from American Home Shield

Hi Diane,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sandra Williams

They've done everything they were supposed to do as a warranty company so far

5 years ago

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Verified Customer

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Peter J Vander Velde

Excellent customer service/professional/timely service response

5 years ago

Reply from American Home Shield

Hi Peter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Nancy

I have never had an issues when filing a claim. It's fast and easy.

5 years ago

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Verified Customer

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Todd S.

They have made it easier to put claims thru and good follow up

5 years ago

Reply from American Home Shield

Hi Todd,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 19th, 2021

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Verified Customer

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Linda Whitlow

On Time. Knowledgeable. Aware of Vovid policy and were mask.

5 years ago

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Verified Customer

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MAHMOOD

Excellent Services ,quick response and professional approach.

5 years ago

Reply from American Home Shield

Hi Mahmood,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 19th, 2021

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Verified Customer

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Kissaou Tchedre

professional work and good work, professional work and good work

5 years ago

Reply from American Home Shield

Hi Kissaou, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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evelyn

good service, reliable ,good for the money, best buy ,customer service

5 years ago

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Verified Customer

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Ira

Easy to work with. Reputable companies are used as technicians.

5 years ago

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Verified Customer

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L. Ratliff

Easy to work with. Most of the vendors are prodfessional and courteous.

5 years ago

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Verified Customer

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Rose Sulistio

Very easy to connect to them and the technicians are more responsive.

5 years ago

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Verified Customer

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Matteo

Warranty coverage pretty good. Saved us a lot of money on some major repairs and replacements

5 years ago

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Verified Customer

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Andrew Wiseman

Generally very good, but often have to wait up to one week for initial service call.

5 years ago

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Verified Customer

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John E Garten-Shuman

Service calls are easy to request and providers show up as scheduled.

5 years ago

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Verified Customer

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Apurva Pandey

My dishwasher broke. AHS got it inspected and replaced without any issues

5 years ago

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Verified Customer

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Robert Rediker

prompt service. no fighting over coverage. strong vendors

5 years ago

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Verified Customer

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Pat

Professional and competent. Next day service and always a job well done.

5 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Kathleen

I have been waiting over 2 months for a resolution of a problem. There is NO communication from them. I have to chase everything down. VERY disappointed.

5 years ago

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Verified Customer

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Janet Padron

Speedy service, gets the job done reliably and very good customer service!

5 years ago

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Verified Customer

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Garry Tate

Trouble understanding dialect. Not English as I am accustomed. More like spanglish or thai ish

5 years ago

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Verified Customer

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Linda

Quick service and quick response.We had someone come out within a day!

5 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Gene

They take care of the issues in a professional manner and they respond quickly.

5 years ago

Reply from American Home Shield

Hi Gene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Linda Vasquez

Ease of website , prompt response time, price is competitive

5 years ago

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Verified Customer

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Denise Rossiter

Responsive to any calls I have put into them. Good service providers sent out.

5 years ago

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Verified Customer

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David Shepherd

Garbage Disposal went out called they had somebody out the next day

5 years ago

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Verified Customer

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Mike

Reliable, efficient, timely, and affordable. Good customer service

5 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Marisa L Reising

Because they are good. Customer Service is very knowledge of the product.

5 years ago

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Verified Customer

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Earl Pridgen

It was easy to request an appointment and the service providers were thorough in their work

5 years ago

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Verified Customer

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Kenneth Redding

Great customer service and always is responsive to our needs.

5 years ago

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Verified Customer

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Paul

The service arrived on time and was able to fix the problem within a hour.

5 years ago

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Verified Customer

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Wendy Reno

Integrity - if something is on need of repair, it gets repaired or replaced!

5 years ago

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Verified Customer

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Allen Strassner

Good customer service and reliability. Wide range of coverage.

5 years ago

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Verified Customer

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Cynthia Tarpley

The excellent professionalism that they show towards their customers

5 years ago Edited January 10, 2024

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Verified Customer

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Dana Soria

They are very helpful in checking my heater and gave me alot or information

5 years ago

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Verified Customer

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Karen Lassiter

Professional representatives, helpful & outstanding service providers.

5 years ago

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Verified Customer

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James Ricapito

Always satisfied with every experience I've had. Good product for the money.

5 years ago

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Verified Customer

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Fred Pennington

Great response to isse Responsr time was awesome.. c&K fixed issue on the spot

5 years ago

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Verified Customer

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Tonya

Only used them once but the service was quick and done right.

5 years ago

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Verified Customer

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Stacey Koconis

They have been reliable and helpful in covering items and my home

5 years ago

American Home Shield Reviews