American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Tonio G

Quick service, Respectful customer service, and stands behind coverages

4 years ago

Reply from American Home Shield

Hi Tonio,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 19th, 2021

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Verified Customer

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Anonymous

The techs were very professional, and took care of my problems

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Emily Alvarez

Always done everything said, call and get company out there right away

4 years ago

Reply from American Home Shield

Hi Emily,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 20th, 2021

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Verified Customer

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Edward Freeth Jr

They quickly assigned a service contractor so repairs could be made quickly.

4 years ago

Reply from American Home Shield

Hi Edward,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 19th, 2021

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Verified Customer

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Ramon Layer

They are professional and always available when you need them

4 years ago

Reply from American Home Shield

Hi Ramon,
I hope you continue to enjoy tour AHS home warranty and the professionalism we provide!

Feb. 25th, 2021

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Verified Customer

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Angela Adams

Stand by their word, excellent customer service, very trustworthy company

4 years ago

Reply from American Home Shield

Good morning Angela,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Tom D

Well worth the money! Has paid for itself many times over for our family.

4 years ago

Reply from American Home Shield

Hi Tom,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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rich catalano

The quick response He took his time and fixed the problem with our gas furnace

4 years ago

Reply from American Home Shield

Hi Rich,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Smith

Repairs are great, replacement for a continuing failing appliance would be better.

4 years ago

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Verified Customer

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Winston Lewis

Fixed my problems. Twice. Very pleased. Will recommend to other

4 years ago

Reply from American Home Shield

Hi Winston. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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Janice,Ivy

Generally quick and good service. Competent repair companies.

4 years ago

Reply from American Home Shield

Hi Janice,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Doris

Always dependable. Every problem has been fixed to our satisfaction.

4 years ago

Reply from American Home Shield

Hi Doris,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 19th, 2021

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Verified Customer

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Sukesi addison

Fast act , fast come ,don't have any problem & problem resolved

4 years ago

Reply from American Home Shield

Hi Sukesi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Kathy Foster

Very responsive and helpful, they ask to questions needed to get you the help you need.

4 years ago

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Verified Customer

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Michael B herrada

There professional and they get the job done when we need them too

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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CWW

Prompt and courteous service. Minimal wait time and thorough follow-up.

4 years ago

Reply from American Home Shield

Hi CWW,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Bob Torrey

They are professional, fast, caring , and a class act.... A++++++++

4 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Abraham Rey

They have responded to and taken care of problems right away.

4 years ago

Reply from American Home Shield

Hi Abraham,
Your feedback is more than appreciated and we hope you continue to enjoy!

May. 6th, 2021

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Verified Customer

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Patrice Daniels

Because they try very hard to find anything to missing off the item you report to not repair or replace it.

4 years ago

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Verified Customer

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Betty H Petersen

I have an ongoing problem with AmericanHome Shield and until it is resolved I will not upgrade my experience with them.

4 years ago

Reply from American Home Shield

Hi Betty,
Thank you for bringing your issues with American Home Shield to our attention. I would be glad to speak with you to assist with a resolution.

Aug. 26th, 2021

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Verified Customer

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Jeff

They don't disclose all of the exclusions of your contract up front. They need a larger pool of contractors so you don't have to wait so long for service

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your most recent experience to have the repairs completed. I would be glad to look into the issues and assist with a resolution.

Jan. 19th, 2021

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Verified Customer

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Alissa

IMHO all of these home warranty companies are shady, but this one seems to be a little better than most.

4 years ago

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Verified Customer

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Frances Lowe

Had to have a second call regarding my dishwasher and now they tell me I can't get it fixed till Jan 9th

4 years ago

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Verified Customer

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debbie j riddle

they would good and helpful they don't have enough choices for repair companys to choses from

4 years ago

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Verified Customer

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ben

speedy service; uses competent repair companies with discounted rates

4 years ago

Reply from American Home Shield

Hi Ben. It is so wonderful to hear that you received fast and dependable service. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 16th, 2021

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Verified Customer

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Julia

wait times are INSANE- I literally waited 2hrs 11 minutes on the phone to ask about the appliance discount.

4 years ago

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Verified Customer

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Diane Prince

customer service and communication with me regarding appointment

4 years ago

Reply from American Home Shield

Hi Diane,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sandra Williams

They've done everything they were supposed to do as a warranty company so far

4 years ago

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Verified Customer

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Peter J Vander Velde

Excellent customer service/professional/timely service response

4 years ago

Reply from American Home Shield

Hi Peter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Nancy

I have never had an issues when filing a claim. It's fast and easy.

4 years ago

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Verified Customer

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Todd S.

They have made it easier to put claims thru and good follow up

4 years ago

Reply from American Home Shield

Hi Todd,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 19th, 2021

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Verified Customer

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Linda Whitlow

On Time. Knowledgeable. Aware of Vovid policy and were mask.

4 years ago

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Verified Customer

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MAHMOOD

Excellent Services ,quick response and professional approach.

4 years ago

Reply from American Home Shield

Hi Mahmood,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 19th, 2021

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Verified Customer

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Kissaou Tchedre

professional work and good work, professional work and good work

4 years ago

Reply from American Home Shield

Hi Kissaou, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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evelyn

good service, reliable ,good for the money, best buy ,customer service

4 years ago

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Verified Customer

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Ira

Easy to work with. Reputable companies are used as technicians.

4 years ago

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Verified Customer

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L. Ratliff

Easy to work with. Most of the vendors are prodfessional and courteous.

4 years ago

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Verified Customer

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Rose Sulistio

Very easy to connect to them and the technicians are more responsive.

4 years ago

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Verified Customer

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Matteo

Warranty coverage pretty good. Saved us a lot of money on some major repairs and replacements

4 years ago

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Verified Customer

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Andrew Wiseman

Generally very good, but often have to wait up to one week for initial service call.

4 years ago

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Verified Customer

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John E Garten-Shuman

Service calls are easy to request and providers show up as scheduled.

4 years ago

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Verified Customer

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Apurva Pandey

My dishwasher broke. AHS got it inspected and replaced without any issues

4 years ago

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Verified Customer

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Robert Rediker

prompt service. no fighting over coverage. strong vendors

4 years ago

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Verified Customer

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Pat

Professional and competent. Next day service and always a job well done.

4 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Kathleen

I have been waiting over 2 months for a resolution of a problem. There is NO communication from them. I have to chase everything down. VERY disappointed.

4 years ago

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Verified Customer

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Janet Padron

Speedy service, gets the job done reliably and very good customer service!

4 years ago

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Verified Customer

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Garry Tate

Trouble understanding dialect. Not English as I am accustomed. More like spanglish or thai ish

4 years ago

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Verified Customer

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Linda

Quick service and quick response.We had someone come out within a day!

4 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Gene

They take care of the issues in a professional manner and they respond quickly.

4 years ago

Reply from American Home Shield

Hi Gene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Linda Vasquez

Ease of website , prompt response time, price is competitive

4 years ago

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