American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Amy WellsDavis Kalkaska, MI

SLOW! Unresponsive! 2 to 4 hour hold times to speak Only with Overseas representatives! My 1st claim on June 11, 2020 has still not been resolved after almost 4 months!

4 years ago

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Angela Houston, TX

the quality of service - completed in timely manner and did a good job

4 years ago

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Angela Friendswood, TX

Wait time on hold is terribly long! I waited 3 1/2 hours on the phone because we had issues that needed to be addressed regarding our refrigerator.

4 years ago

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Anita Thompson Austell, GA

Prompt response and association with professional service people

4 years ago

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Carlos Kyle, TX

I appreciated their fast response in sending someone to resolve my issue.

4 years ago

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Cheryl Wilson Katy, TX

Technician was professional and repair was taken care of without any hassle.

4 years ago

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Colleen Thebert Kalamazoo, MI

excellent customer service, prompt feedback, polite communication.

4 years ago

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Ella Wattigney Saint Louis, MO

When I needed them they were there and performed the job professionaly.

4 years ago

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Erik Penaranda North Las Vegas, NV

Very easy. Just log on to website and there you. Done. Service will contact you asap.

4 years ago

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Adam Dayton, OH

Fixing my refrigerator was quick and painless with the warranty

4 years ago

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Mary Walsh Wheeling, IL

Easy to work with and get ahold of them either via phone or email.

4 years ago

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Nancy Mandeville, LA

Professional & Efficient Responded with 24 hours and Repaired

4 years ago

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Alain Pierce Bossier City, LA

Always a good experience. Have been very helpful if I had any issues

4 years ago

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Desamah Broken Arrow, OK

American home shield is always attentive and prompt to resolving problems

4 years ago

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Sean Perkins Prosper, TX

Quick Response To Repair Requests As Well As Value of Policy

4 years ago

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John Steele Roanoke, TX

Did everything possible to find immediate emergency help on a Sunday

4 years ago

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Dennis Sherman League City, TX

Very fast response time to an urgent problem with Air Conditioning.

4 years ago

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Paul Zabal Leander, TX

they covered what was promised. The turn time to get help was also timely.

4 years ago

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Valli Taylor Amarillo, TX

Always quick and helpful good service from AHS not always the contractors

4 years ago

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Brian N Littleton, CO

Easy and well worth the money. I believe I saved both time and money overall.

4 years ago

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Brenda Stevenson Buckeye, AZ

Very poor customer service. I called for help with a service request and ended up on hold for 2 hours 12 minutes. Unacceptable!

4 years ago

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Gina Thompson Yuma, AZ

Immediate feedback and communications every time I have used my warranty.

4 years ago

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Patricia Roberts Las Vegas, NV

I liked that they had my hot water heater in the next day will

4 years ago

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Jose Las Vegas, NV

They are quick to respond, professional and sensitive to ones needs

4 years ago

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Mark Riserbato Carlsbad, CA

Quick response from AHS. Technicians dispatched are very good.

4 years ago

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shadra Wallace Lake Elsinore, CA

Good customer service. Never had any problems with AHS. Quick response

4 years ago

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Dawn Coventry, RI

they have been fast and efficient for my repairs I have needed

4 years ago

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Clover Vienna, VA

Never able to reach them when you have a question. They do not provide a dashboard that shows expenses you have incurred, etc. (They claim they do but they don't)

4 years ago

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Saul M. Reiss Woodbridge, VA

They act quickly to process a claim and recommend excellent services

4 years ago

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Lowry Reed Black Mountain, NC

Cannot contact them via email or must wait on hold for an hour or more! Online only allows you to request service

4 years ago

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MICHAEL SWORDS Jacksonville, FL

good service good service good service good service good service good service

4 years ago

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OVaca Fort Lauderdale, FL

They get the problem fixed. It might take longer than I wish but..

4 years ago

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Bryan Smith Apollo Beach, FL

The turn around time when a covered item is down is terrible. We were out of hot water for two weeks before our hot water heater was replaced

4 years ago

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Krystle Reid Arlington, TN

It was good service. Really like how fast the guy fixed our dryer

4 years ago

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Andrea Yeager Gulfport, MS

Service this time was awesome. Prompt. Technician knew just what problem was.

4 years ago

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Bob Warrenton, VA

I've used them once for a blown capacitor on my AC unit and the response was quick and on point

4 years ago

Reply from American Home Shield

Hi Bob,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Verified Customer

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Beverly Wicker Holly Springs, NC

The service is fast and they will assign someone soon. Their site is easy to access as well.

4 years ago

Reply from American Home Shield

Hi Beverly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Verified Customer

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Huy Vu Sarasota, FL

Quick response to service request, dispatch excellent contractor

4 years ago

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Thomas Misasi Kansas City, MO

Because they took care of my situation so fast, it was great.

4 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Robert Yervasi Plano, TX

Timely and professional job completed technician was very polite

4 years ago

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Mike Overton Mesquite, TX

ease of getting service requests, Excellent customer service

4 years ago

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Eddene Smith Huntsville, TX

They get my problems solved even though it sometimes takes a day or so.

4 years ago

Reply from American Home Shield

Hi Eddene, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 19th, 2020

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Verified Customer

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Richard Rehmj Las Vegas, NV

They respond quickly and get your repairman scheduled immediately

4 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 19th, 2020

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Verified Customer

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Betty valle. Van Nuys, CA

Very effective responsable snd quick to respond to take care of a problem.

4 years ago

Reply from American Home Shield

Hello Betty, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2020

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Elaina Padilla El Dorado Hills, CA

They have great response time and I like that they ask for a rating of the vendor at the end

4 years ago

Reply from American Home Shield

Hi Elaina, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to serve you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 18th, 2020

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Verified Customer

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Michael Reynolds Longview, TX

Quickness to respond and integrity of contractors employed.

4 years ago

Reply from American Home Shield

Hello Michael, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Verified Customer

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Roger Walls Katy, TX

Responsive. Good technicians. Call out system for service is easy and fast

4 years ago

Reply from American Home Shield

Hi Roger, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2020

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Verified Customer

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Ms.E. Thomas Waldorf, MD

I have been with them since 1998 and they have stand by their contract

4 years ago

Reply from American Home Shield

Hell Ms. Thomas, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Sara Davis Big Lake, MN

Reaction time exceeds expectations. Very happy with overall value

4 years ago

Reply from American Home Shield

Hello Sara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2020

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Verified Customer

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Glen Ruark Tahlequah, OK

Quick, efficient, and courteous. Job completed in timely manner

4 years ago

Reply from American Home Shield

Hi Glen, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

American Home Shield Reviews