American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Alan Scott Kissimmee, FL

Professional, informative and quick to respond to the repeated issue

5 years ago

Reply from American Home Shield

Hi Alan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 26th, 2021

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Verified Customer

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PO Pearland, TX

Took four months to resolve my microwave issue. No one in the area that handles appliances would answer the phone. Wait times were HOURS long, if answered at all.

5 years ago

Reply from American Home Shield

Hi PO,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Dan Scottsdale, AZ

Good service except that an appliance has be totally broken before you can get it replaced

5 years ago

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Verified Customer

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Patricia Brown Tucson, AZ

their responsiveness to resolve your issues are professional and thorough.

5 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Mike Oro Valley, AZ

Great service and excellent technicians sent to fix problems.

5 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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John Phillis Albuquerque, NM

Very difficult to make contact - sometimes I've literally spent hours waiting in the queue for a representative.

5 years ago

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Verified Customer

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Deron Hobbs, NM

Timely service, quality job, problem solving and professional approach.

5 years ago

Reply from American Home Shield

Hi Deron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Clayton and Louise Fulton Las Vegas, NV

The customer is able to select from a choice of contractors approved by AHS

5 years ago

Reply from American Home Shield

Hi Clayton,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Kristi Medeiros Carson City, NV

They are very easy to work with and Professional. Great Customer Service

5 years ago

Reply from American Home Shield

Hi Kristi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Sandra Boyer Saint Charles, MO

they see that the problem is sent to the correct dependable company

5 years ago

Reply from American Home Shield

Hi Sandra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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John Colomy Lees Summit, MO

Decades of prompt, professional response to solve the problem.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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John Buckley Andover, KS

Professionalism and responsiveness are true characteristics of AHS

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Cindy Hot Springs Village, AR

All issues have been resolved by courteous and professional companies.

5 years ago

Reply from American Home Shield

Hi Cindy,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

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Verified Customer

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Gail Paris, TX

They have come through with everything they said they would.

5 years ago

Reply from American Home Shield

Hi Gail,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Karen R Fort Worth, TX

Easy process; excellent customer service and great repair/service man

5 years ago

Reply from American Home Shield

Hi Karen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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a smith Copperas Cove, TX

Been good so far. Don't know about any future service I will be needing.

5 years ago

Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2021

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Verified Customer

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Davis Houston, TX

The professionalism in which they answer my calls for service.

5 years ago

Reply from American Home Shield

Hi Davis,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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Susi G Magnolia, TX

Great coverage, great contract companies, always courteous and professional

5 years ago

Reply from American Home Shield

Hi Susi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

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Verified Customer

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David Junco Hollywood, FL

He was knowledgeable and helpful. He arrived early and finished timely

5 years ago

Reply from American Home Shield

Hi David,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Andrea Fort Lauderdale, FL

Great Service. They came on time and fixed the problem really fast.

5 years ago

Reply from American Home Shield

Hi Andrea,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Verified Customer

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Siva G Windermere, FL

Solves the purpose why we have warranty service. Timeliness and quality.

5 years ago

Reply from American Home Shield

Hi Siva,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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James Allen Mobile, AL

Always got everything repaired or replaced in a timely manner

5 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Louise Turner Mobile, AL

Cost effective service with prompt response to repair needs

5 years ago

Reply from American Home Shield

Hi Louise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Emma Memphis, TN

Always fix the problem. Timely and professional technitions.

5 years ago

Reply from American Home Shield

Hi Emma,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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MS customer Southaven, MS

Prompt service. Satisfied with quality of repair and knowledge of technicians.

5 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Marlena Burkhead Elizabethtown, KY

Reliability and coverage of services. Speed of claim processing.

5 years ago

Reply from American Home Shield

Hi Marlena,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Marlene Barrett Toledo, OH

Still waiting on a leak to be fixed that dates back to November! It is now January, and still nothing has been done!

5 years ago

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Verified Customer

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Liz North Olmsted, OH

The contractors are the best part of this company. The core employees, especially when you have to call in are horrible, substandard at best

5 years ago

Reply from American Home Shield

Hi Liz,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Kenneth Jackson Dayton, OH

Service was good and timely with completion of order, mask worn and worker was efficient

5 years ago

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Verified Customer

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Gener Guzman Minneapolis, MN

Excellent service, excellent customer service and good pricing

5 years ago

Reply from American Home Shield

Hi Gener,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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DEBORAH IVESTER & DAVID IVESTER Pfafftown, NC

prompt and courteous. Recommended and excellent company for our a/c repairs.

5 years ago

Reply from American Home Shield

Hi Deborah & David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Joan Barber Durham, NC

Use efficient contractors who respond in a very timely manner.

5 years ago

Reply from American Home Shield

Hi Joan,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Ramona Brown Charlotte, NC

All of my claims have been resolved quickly and efficiently

5 years ago

Reply from American Home Shield

Hi Ramona,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Karen Richards Raeford, NC

Requesting service calls is very easy. The service is very good.

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Troye Hinson Oak Island, NC

good service prompt, problems solved, good customer service

5 years ago

Reply from American Home Shield

Hi Troye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Suzann Graf Winnabow, NC

Because they were fast and efficient. Cold showers are horrible!

5 years ago

Reply from American Home Shield

Hi Suzann,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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I. Kirksey Stockbridge, GA

Excellent coverage plans, service providers and customer service.

5 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Debra Godley Ellenwood, GA

Each one of my calls for service was met in a professional and timely manner,

5 years ago

Reply from American Home Shield

Hi Debra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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George Scholz Atlanta, GA

I made a mistake by not calling them first for a plumbing issue and they refused to help me with the cost.

5 years ago

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Verified Customer

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Harold Foshee Jr Kingsland, GA

Service, profession job, prompt response and help when needed!

5 years ago

Reply from American Home Shield

Hi Harold,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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L. R. Norman Billerica, MA

Very timely in handling claims. Works to solve any issues that come up.

5 years ago

Reply from American Home Shield

HI L.R,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Ian Roberts Bear, DE

I had two interactions this year and it was handled very professionally

5 years ago

Reply from American Home Shield

Hi Ian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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Jean Johnson-Haynes Bowie, MD

AHS has NOT completed the job. I'm still waiting for a part for my dishwasher and dryer. They are not working and I pay for protection each month.

5 years ago

Reply from American Home Shield

Hi Jean,
I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

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Verified Customer

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Mary Lawton, OK

They have been very quick to respond and send someone to help me

5 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Guy Ponca City, OK

Very Quick response, assigning of repairman, and speedy repair

5 years ago

Reply from American Home Shield

Hi Guy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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P. Dean Houston, TX

The contractor companies that are used needs to be checked out more BEFORE they are issued out for service.

5 years ago

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Verified Customer

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robert m schwartz San Antonio, TX

they provide excellent service and save me the high cost of repairs

5 years ago

Reply from American Home Shield

Hi Robert,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 14th, 2021

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Verified Customer

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Robert S Marana, AZ

The coverage is great however the communications with a service representative are very poor.

5 years ago

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Verified Customer

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Judy Rivero Truckee, CA

Promptness. Always available. Do need more options on the website, though.

5 years ago

Reply from American Home Shield

Hi Judy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 14th, 2021

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Verified Customer

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Sajjad Washington, DC

American Home Shield does not take responsibility of their contractors, above that they trust contractors word instead of customers word.

5 years ago

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