American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Jay Smith Media, PA

They use competent and responsive contractors, but some take some time to complete.

4 years ago

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Verified Customer

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debra smith Gaffney, SC

iv had this warranty for 17 year, my heat system went out they paid 500.00 the all the extras they dont cover , duct work, ditch, permits so on and so forth i paid 3940.00

4 years ago

Reply from American Home Shield

Good morning Debra,
Your patronage over the past 17 years is more than appreciated. I owuld be glad to speak with you about the noncovered cost.

Feb. 11th, 2021

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Verified Customer

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Natalie Middletown, NJ

I like their service most of the time but not all the time. Their prices keep going up every year by a lot.

4 years ago

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Verified Customer

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Katie Slatton Alvin, TX

Still waiting on my reimbursement for a microwave we purchased and sent in our receipt for. It's been 3 months

4 years ago

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Verified Customer

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Violet Jones Fontana, CA

A part for my Furnace was not cove so besides the $100 service call I ended paying almost Two hundred dollar extra

4 years ago

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Verified Customer

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Zach D Euless, TX

1 customer service, they look for any excuse not to fix issues and you have to fight with them to get anything repaired.

4 years ago

Reply from American Home Shield

Hi Zach,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Verified Customer

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Don Whiteman Norman, OK

Incorrect tech diagnosis. Could not get AHS call reps to understand the problem. 20 day delay in getting a follow up service call from tech who could find the problem.

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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Priya Apte Laurel, MD

Overall it was a 4 experience. The service 4 the tech was very efficient.

4 years ago

Reply from American Home Shield

Hi Priya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Deby Richardson Abingdon, VA

They have honored most request. AHS has always sent someone out within a timely fashion. By

4 years ago

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Verified Customer

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David Pahrump, NV

5 so far. We'll see how they do when an expensive appliance needs to be replaced. i.e. AC

4 years ago

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Verified Customer

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Patrick Caprioli Bakersfield, CA

Work satisfaction, customer service and friendly repair personnel.

4 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Verified Customer

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Cynthia Dawson Chesapeake, VA

always had 3 service with them and they work in a timely manner

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Ronda Paducah, KY

They do what they say they will do. Easy to call and make a claim

4 years ago

Reply from American Home Shield

Hi Ronda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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Cecilia Farias Sacramento, CA

Because of quick service they have on the phone with a REAL PERSON

4 years ago

Reply from American Home Shield

Hi Cecilia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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Naveena San Jose, CA

They listen to customer, respond accordingly, over all 3 service.

4 years ago

Reply from American Home Shield

Hi Naveena,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Lillian Rivers Livonia, MI

Always works with the client which is a rarity with many companies!

4 years ago

Reply from American Home Shield

Hi Lillian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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Verified Customer

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Devonna James Woodway, TX

They make it easy to file a work order, & keep me posted on progress.

4 years ago

Reply from American Home Shield

Hi Devonna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Henry Casamayor Springdale, AR

Timeliness, and Customer a service and the level of coverage is great

4 years ago

Reply from American Home Shield

Hi Henry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Redenna Robinson Fresno, TX

The service is 4. Works very fast to resolve customers issues.

4 years ago

Reply from American Home Shield

Hi Redenna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Jim reilly Providence Forge, VA

Got the job done no hassles set up gooud vendor communication was 3

4 years ago

Reply from American Home Shield

Hi Jim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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Homer Kabir Rancho Cucamonga, CA

very fast respond . great customer service you guys are 5 ...

4 years ago

Reply from American Home Shield

Hi Homer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Stacie Sawvell Edmond, OK

Great service. On time and professional. Friendly. Solve the problems.

4 years ago

Reply from American Home Shield

Hi Stacie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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Verified Customer

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Suzanne Land Fort Worth, TX

I rarely have a problem wit a claim. When I do, it is quickly resolved.

4 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Patty Smelcer Mahomet, IL

Easy process and true to word. Made stressful situation so much easier

4 years ago

Reply from American Home Shield

Hi Patty,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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J Joley Fort Wayne, IN

Always professional and contact you immediately. I recommend them highly

4 years ago

Reply from American Home Shield

Hi J Joley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 5th, 2021

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Verified Customer

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Amy Arlington, TX

Very professional and helpful. Easy to schedule service. Quick to respond.

4 years ago

Reply from American Home Shield

Hi Amy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Marie Virginia Beach, VA

Whenever I call I have no hassle, my situation is taken care of right away.

4 years ago

Reply from American Home Shield

Hi Marie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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L. Armstrong Garner, NC

They have always been consistent and the contractors are very knowledgeable.

4 years ago

Reply from American Home Shield

Hi L. Armstrong,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

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Verified Customer

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Tajon Florissant, MO

From the time I called with my claim, the process was very smooth and easy.

4 years ago

Reply from American Home Shield

Hi Tajon,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Shelley Trela Saint Augustine, FL

prompt and courteous and completed the work quickly with no mess to clean up

4 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Pamela 2banks Indian Wells, CA

Every repair I have requested has been done in a timely an 5 manner.

4 years ago

Reply from American Home Shield

Hi Pamela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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D. L. Troy, MO

They did exactly as they said they would do and the response was very quick.

4 years ago

Reply from American Home Shield

Hi D.L., Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

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Verified Customer

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Steve servold Scottsdale, AZ

Timing and ability to to call ahead of time to let you know they were coming

4 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 5th, 2021

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Verified Customer

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Luis Luna Pasadena, TX

Quick prompt resolution to issues I have with my home. Glad I had the Shield!

4 years ago

Reply from American Home Shield

Hi Luis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Andy Britt San Antonio, TX

Each time I have called, no hassle, no runaround, and great customer service

4 years ago

Reply from American Home Shield

Hi Andy,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 4th, 2021

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Verified Customer

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Deanna Johnson Chesapeake, VA

Timely service and professionalism. Contractors are friendly and professional

4 years ago

Reply from American Home Shield

HI Deanna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Gail Herman-Holt Las Vegas, NV

They do what they say in a very timely fashion. 5 service, great company.

4 years ago

Reply from American Home Shield

Hi Gail,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Richard Gary, IN

5 SERVICE, VERY PROFESSIONAL, EXTREMELY FRIENDLY, AND HEARTFELT PERSONNEL

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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Verified Customer

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Glenda Aparicio Henderson, NV

They have been efficient, and fixed the problem as promised.

4 years ago

Reply from American Home Shield

Hi Glenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Loretta Maria Walton Sacramento, CA

They go over and above one getting someone out to assist you

4 years ago

Reply from American Home Shield

Hi Loretta,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 5th, 2021

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Verified Customer

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Diggy San Diego, CA

They are easy to get ahold of and their service is accurate.

4 years ago

Reply from American Home Shield

Hi Diggy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Verified Customer

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Debra Barber Capitol Heights, MD

Because they come do the job you want done in a timely manner

4 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Elisa Ingram Franklin, TN

Always quick response, partner with very reliable companies.

4 years ago

Reply from American Home Shield

Hi Elisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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R Harris Dripping Springs, TX

Request for service easy to do and taken care in timely manner

4 years ago

Reply from American Home Shield

Hi R Harris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Roy Griffin Waco, TX

Dependable and efficient always gets me a great contractor!!!!

4 years ago

Reply from American Home Shield

Hi Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Luis DeLeon Brentwood, CA

Ease of asking for help when something at home is not working.

4 years ago

Reply from American Home Shield

Hi Luis,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Verified Customer

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Nelson A. Dallas, TX

Always been able to respond to my requests/concerns and quickly

4 years ago

Reply from American Home Shield

Hi Nelson,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Enrique A Ervesun Fishers, IN

They were very professional and efficient in solving the problem

4 years ago

Reply from American Home Shield

Hi Enrique,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Sonia Greenberg Marietta, GA

Very professional and knowledgeable. Always on time, never late.

4 years ago

Reply from American Home Shield

Hi Sonia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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Verified Customer

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Juanita Juaita Mebane, NC

very reliable and prompt, which means alot when you have no heat

4 years ago

Reply from American Home Shield

Hi Juanita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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