American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Peter Joseph Wayne, NJ

Problem got solved repair people called in advance and came in time

5 years ago

Reply from American Home Shield

Hi Peter,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

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Verified Customer

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Allan Owens Pflugerville, TX

From start to finish in the whole process was seemless and timely!

5 years ago

Reply from American Home Shield

Hi Allan,
Your feedback is greatly appreciated and we hope you continue to enjoy American Home Shield.

Mar. 2nd, 2021

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Verified Customer

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Hern√°n Apex, NC

They provide on-time service and resolve issues in a timely fashion.

5 years ago

Reply from American Home Shield

Hi,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

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Verified Customer

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Ken Prescott, AZ

quick responses; proven repair folk; honest repairs; professional demenour.

5 years ago

Reply from American Home Shield

Hi Ken,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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Bill Canonsburg, PA

Easy to submit claim and quick response from service provider

5 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 12th, 2021

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Verified Customer

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Melvin Herbert Lithonia, GA

dispute with service repair was handled very professional and successful

5 years ago

Reply from American Home Shield

Hi Melvin,
We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Feb. 12th, 2021

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Verified Customer

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anonymous Lewes, DE

Difficult and convoluted phone system; overcharging for repeat repairs for same problem; non-local repair companies;

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Feb. 10th, 2021

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Verified Customer

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Watford Fayetteville, NC

Had to come out multiple times, saying that it was something different each time.

5 years ago

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Verified Customer

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Larry San Diego, CA

Prompt attention to water leak prevented it from becoming a catastrophe.

5 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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Gale Durham, NC

The technicians are so nice, and want to give their best service

5 years ago

Reply from American Home Shield

Hi Gale,
We hope you continue to enjoy AHS and the technicians we provide!

Feb. 11th, 2021

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Verified Customer

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Maria Christine Thompson Houston, TX

Easy to submit repairs, timely response 5 service. Well worth the price

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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Leona Bond Harrisburg, PA

Michele G:she is absolutely professional GREAT customer service!

5 years ago

Reply from American Home Shield

Hi Leona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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J. McCoy Oceanside, CA

Prompt and efficient. 5 Knowledge of plumbing and home construction.

5 years ago

Reply from American Home Shield

Hi J. McCoy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 11th, 2021

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Verified Customer

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Caleb Denton, TX

He was on time and friendly. Any questions asked he had answers

5 years ago

Reply from American Home Shield

Hi Caleb,
We strive to provide you with the best team of technicians to service your home repair needs!

Feb. 12th, 2021

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Verified Customer

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Verl Naber Litchfield Park, AZ

on time and 5 service. Easy to get ahold of and set appointments

5 years ago

Reply from American Home Shield

Hi Verl,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 12th, 2021

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Verified Customer

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Samuel Maryville, TN

3 response and efficient. Helpful and pleasant to work with.

5 years ago

Reply from American Home Shield

Hi Samuel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 12th, 2021

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Verified Customer

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Ross Newport News, VA

When reporting an issue, the assigned company provided a timely response.

5 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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KG Mosley Saint Petersburg, FL

Service has been of quality. Placing a claim is easy and painless.

5 years ago

Reply from American Home Shield

Hi KG,
We hope you continue to enjoy AHS and our competitive prices!

Feb. 12th, 2021

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Verified Customer

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Cliff Nishikawa Mililani, HI

Very easy to schedule a repair service and prompt service by repair technician.

5 years ago

Reply from American Home Shield

Hi Cliff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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Linda Madruga Citrus Heights, CA

Responds within minutes, assigns a servicer and and schedules

5 years ago

Reply from American Home Shield

Hi Linda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 12th, 2021

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Verified Customer

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Jay Smith Media, PA

They use competent and responsive contractors, but some take some time to complete.

5 years ago

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Verified Customer

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debra smith Gaffney, SC

iv had this warranty for 17 year, my heat system went out they paid 500.00 the all the extras they dont cover , duct work, ditch, permits so on and so forth i paid 3940.00

5 years ago

Reply from American Home Shield

Good morning Debra,
Your patronage over the past 17 years is more than appreciated. I owuld be glad to speak with you about the noncovered cost.

Feb. 11th, 2021

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Verified Customer

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Natalie Middletown, NJ

I like their service most of the time but not all the time. Their prices keep going up every year by a lot.

5 years ago

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Verified Customer

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Katie Slatton Alvin, TX

Still waiting on my reimbursement for a microwave we purchased and sent in our receipt for. It's been 3 months

5 years ago

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Verified Customer

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Violet Jones Fontana, CA

A part for my Furnace was not cove so besides the $100 service call I ended paying almost Two hundred dollar extra

5 years ago

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Verified Customer

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Zach D Euless, TX

1 customer service, they look for any excuse not to fix issues and you have to fight with them to get anything repaired.

5 years ago

Reply from American Home Shield

Hi Zach,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Verified Customer

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Don Whiteman Norman, OK

Incorrect tech diagnosis. Could not get AHS call reps to understand the problem. 20 day delay in getting a follow up service call from tech who could find the problem.

5 years ago

Reply from American Home Shield

Hi Don,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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Priya Apte Laurel, MD

Overall it was a 4 experience. The service 4 the tech was very efficient.

5 years ago

Reply from American Home Shield

Hi Priya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Deby Richardson Abingdon, VA

They have honored most request. AHS has always sent someone out within a timely fashion. By

5 years ago

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Verified Customer

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David Pahrump, NV

5 so far. We'll see how they do when an expensive appliance needs to be replaced. i.e. AC

5 years ago

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Verified Customer

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Patrick Caprioli Bakersfield, CA

Work satisfaction, customer service and friendly repair personnel.

5 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Verified Customer

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Cynthia Dawson Chesapeake, VA

always had 3 service with them and they work in a timely manner

5 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Ronda Paducah, KY

They do what they say they will do. Easy to call and make a claim

5 years ago

Reply from American Home Shield

Hi Ronda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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Cecilia Farias Sacramento, CA

Because of quick service they have on the phone with a REAL PERSON

5 years ago

Reply from American Home Shield

Hi Cecilia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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Naveena San Jose, CA

They listen to customer, respond accordingly, over all 3 service.

5 years ago

Reply from American Home Shield

Hi Naveena,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Lillian Rivers Livonia, MI

Always works with the client which is a rarity with many companies!

5 years ago

Reply from American Home Shield

Hi Lillian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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Verified Customer

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Devonna James Woodway, TX

They make it easy to file a work order, & keep me posted on progress.

5 years ago

Reply from American Home Shield

Hi Devonna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Henry Casamayor Springdale, AR

Timeliness, and Customer a service and the level of coverage is great

5 years ago

Reply from American Home Shield

Hi Henry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Redenna Robinson Fresno, TX

The service is 4. Works very fast to resolve customers issues.

5 years ago

Reply from American Home Shield

Hi Redenna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Jim reilly Providence Forge, VA

Got the job done no hassles set up gooud vendor communication was 3

5 years ago

Reply from American Home Shield

Hi Jim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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Homer Kabir Rancho Cucamonga, CA

very fast respond . great customer service you guys are 5 ...

5 years ago

Reply from American Home Shield

Hi Homer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Stacie Sawvell Edmond, OK

Great service. On time and professional. Friendly. Solve the problems.

5 years ago

Reply from American Home Shield

Hi Stacie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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Verified Customer

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Suzanne Land Fort Worth, TX

I rarely have a problem wit a claim. When I do, it is quickly resolved.

5 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Patty Smelcer Mahomet, IL

Easy process and true to word. Made stressful situation so much easier

5 years ago

Reply from American Home Shield

Hi Patty,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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J Joley Fort Wayne, IN

Always professional and contact you immediately. I recommend them highly

5 years ago

Reply from American Home Shield

Hi J Joley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 5th, 2021

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Verified Customer

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Amy Arlington, TX

Very professional and helpful. Easy to schedule service. Quick to respond.

5 years ago

Reply from American Home Shield

Hi Amy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Marie Virginia Beach, VA

Whenever I call I have no hassle, my situation is taken care of right away.

5 years ago

Reply from American Home Shield

Hi Marie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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Verified Customer

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L. Armstrong Garner, NC

They have always been consistent and the contractors are very knowledgeable.

5 years ago

Reply from American Home Shield

Hi L. Armstrong,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

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Verified Customer

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Tajon Florissant, MO

From the time I called with my claim, the process was very smooth and easy.

5 years ago

Reply from American Home Shield

Hi Tajon,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Shelley Trela Saint Augustine, FL

prompt and courteous and completed the work quickly with no mess to clean up

5 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

American Home Shield Reviews