American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Narayanan Balagopal Ladera Ranch, CA

Good coverage and good service. also a good network of contractors

4 years ago

Reply from American Home Shield

Hi Narayanan,
We are pleased to hear about the coverage American Home Shield has provided you. We hope you continue to enjoy the contractors that we provide as well.

Feb. 23rd, 2021

check_circle

Verified Customer

star star star star star

Betsy richards Philadelphia, PA

they are a very reliable company. they keep their word and their promises.

4 years ago

Reply from American Home Shield

Hi Betsy,
We strive to provide you with the best experience and keep our word to deliver you with great service!

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Dianne Miller Semmes, AL

They did a great job. Called 1 day they were here the next!!

4 years ago

Reply from American Home Shield

Thank you so much for your kind words, Dianne. We really appreciate you taking the time out to share your experience with us!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Jen Marietta, GA

They have met my needs for the repairs that I have had in a timely manner

4 years ago

Reply from American Home Shield

Hi Jen,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Jon Hewitt, TX

Always take care of problem. They send a repairman quickly.

4 years ago

Reply from American Home Shield

Hi Jon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Garry Stanis Austin, TX

Fast, fixed right first time, no hassle, great communication

4 years ago

Reply from American Home Shield

Hi Garry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Charline S Atkinson Montgomery, TX

Have not denied any of my requests, and are very professional,

4 years ago

Reply from American Home Shield

Hi Charline,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Janeffa Hall Daytona Beach, FL

Excellent co. To work with. Dependable.They use very good contractors.

4 years ago

Reply from American Home Shield

Hi Janeffa,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Marcelo Orlando, FL

Very good service but could improve by having contractors for same day emergency service.

4 years ago

check_circle

Verified Customer

star star star star star

John Garcia Plainfield, IL

24 years, no issues. Always ready and no questions. They just send help.

4 years ago

Reply from American Home Shield

Good morning John,
24 years of patronage to American Home Shield is more than appreciated! We hope you continue to have a wonderful customer service experience.

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Leslie G McAllen, TX

very helpful so far and have followed through with their coverage

4 years ago

Reply from American Home Shield

Hi Leslie,
We are glad to hear that you have enjoyed AHS and the coverage we provide!

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

R. E. Ferry Bedford, TX

Been using them for years and they always fix the problem I'm calling about.

4 years ago

Reply from American Home Shield

Hi R.E,
We appreciate your feedback and hope you continue to enjoy!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Ericka Bronson Beaumont, TX

Excellent service and fulfills promise to replace if item can‚Äôt be fixed

4 years ago

Reply from American Home Shield

Hi Ericka,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

R. Eubanks Waldorf, MD

I have received excellent service on every service called placed.

4 years ago

Reply from American Home Shield

Hi,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Derek Scottdale, GA

The website makes it very easy to put in and track requests.

4 years ago

Reply from American Home Shield

Hi Derek,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Pamela B Dayton, OH

Always cooperative and meets my needs and follows up on the job being worked on

4 years ago

Reply from American Home Shield

Hi Pamela, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Trevor Olympia Fields, IL

The service was really great and the response time was excellent.

4 years ago

Reply from American Home Shield

Hi Trevor,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Alexandria Hernandez Las Vegas, NV

Prompt and efficient! i havent had to pay anything out of pocket!

4 years ago

Reply from American Home Shield

Hi Alexandria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

check_circle

Verified Customer

star star star star star

Nelli Rancho Cordova, CA

Great service. Friendly and professional. Answers my questions with knowledge

4 years ago

Reply from American Home Shield

Hi Nelli,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

check_circle

Verified Customer

star star star star star

Noe Henriquez Victorville, CA

They have great customer service. Repairs were fast and satisfactory.

4 years ago

Reply from American Home Shield

Hi Noe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Joe Venetia, PA

Fast service and customer care. Customer service rep was excellent to work with

4 years ago

Reply from American Home Shield

Hi Joe,
I am pleased to hear about the excellent customer service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

David Altmeyer Valleyford, WA

My oven hasnt worked for 2 months and American Home Sheild will not order the parts that maintainance company supplied to Am home sheild

4 years ago

Reply from American Home Shield

Hi David,
I will be contacting you to assist and get the oven repairs completed.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

martha lockley Heber Springs, AR

Fast and professional and I felt very comfortable with them in my home

4 years ago

Reply from American Home Shield

Good afternoon Martha,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

paula arceo Oxnard, CA

They came right-of-way and fix it in an hour. Thank you very much

4 years ago

Reply from American Home Shield

Hi Paula,
We are pleased to hear about the fast response from our AHS contractors.

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Sara Matthews Bakersfield, CA

Always very kind and respectful. Always on time and easy to work with.

4 years ago

Reply from American Home Shield

Hi Sara,,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Cathleen J Mattoon Hauula, HI

I have always experienced prompt, efficient, complete service.

4 years ago

Reply from American Home Shield

Hi Cathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Debbie compton Yadkinville, NC

Great service and very prompt. I would highly recommend them

4 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

check_circle

Verified Customer

star star star star star

Scott Huntington, TX

All repairs are done in a timely manner. Quick assignment of contractors.

4 years ago

Reply from American Home Shield

Hi Scott,
We strive to provide you with the best team of professional contractors and complete repairs in a timely manner. We hope you continue to enjoy AHS!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Linda Schuk San Antonio, TX

They come through every time. There has only been one not great vendor.

4 years ago

Reply from American Home Shield

Hi Linda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Janet Henshaw Sarasota, FL

Great company. Great response time. Knowledgeable contractors

4 years ago

Reply from American Home Shield

Hi Janet,
We strive to provide you with the best team of knowledgeable contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Peter Joseph Wayne, NJ

Problem got solved repair people called in advance and came in time

4 years ago

Reply from American Home Shield

Hi Peter,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Allan Owens Pflugerville, TX

From start to finish in the whole process was seemless and timely!

4 years ago

Reply from American Home Shield

Hi Allan,
Your feedback is greatly appreciated and we hope you continue to enjoy American Home Shield.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Hern√°n Apex, NC

They provide on-time service and resolve issues in a timely fashion.

4 years ago

Reply from American Home Shield

Hi,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Ken Prescott, AZ

quick responses; proven repair folk; honest repairs; professional demenour.

4 years ago

Reply from American Home Shield

Hi Ken,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Bill Canonsburg, PA

Easy to submit claim and quick response from service provider

4 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 12th, 2021

check_circle

Verified Customer

star star star star star

Melvin Herbert Lithonia, GA

dispute with service repair was handled very professional and successful

4 years ago

Reply from American Home Shield

Hi Melvin,
We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Feb. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

anonymous Lewes, DE

Difficult and convoluted phone system; overcharging for repeat repairs for same problem; non-local repair companies;

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Watford Fayetteville, NC

Had to come out multiple times, saying that it was something different each time.

4 years ago

check_circle

Verified Customer

star star star star star

Larry San Diego, CA

Prompt attention to water leak prevented it from becoming a catastrophe.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Gale Durham, NC

The technicians are so nice, and want to give their best service

4 years ago

Reply from American Home Shield

Hi Gale,
We hope you continue to enjoy AHS and the technicians we provide!

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Maria Christine Thompson Houston, TX

Easy to submit repairs, timely response 5 service. Well worth the price

4 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Leona Bond Harrisburg, PA

Michele G:she is absolutely professional GREAT customer service!

4 years ago

Reply from American Home Shield

Hi Leona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

J. McCoy Oceanside, CA

Prompt and efficient. 5 Knowledge of plumbing and home construction.

4 years ago

Reply from American Home Shield

Hi J. McCoy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Caleb Denton, TX

He was on time and friendly. Any questions asked he had answers

4 years ago

Reply from American Home Shield

Hi Caleb,
We strive to provide you with the best team of technicians to service your home repair needs!

Feb. 12th, 2021

check_circle

Verified Customer

star star star star star

Verl Naber Litchfield Park, AZ

on time and 5 service. Easy to get ahold of and set appointments

4 years ago

Reply from American Home Shield

Hi Verl,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 12th, 2021

check_circle

Verified Customer

star star star star star

Samuel Maryville, TN

3 response and efficient. Helpful and pleasant to work with.

4 years ago

Reply from American Home Shield

Hi Samuel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 12th, 2021

check_circle

Verified Customer

star star star star star

Ross Newport News, VA

When reporting an issue, the assigned company provided a timely response.

4 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

KG Mosley Saint Petersburg, FL

Service has been of quality. Placing a claim is easy and painless.

4 years ago

Reply from American Home Shield

Hi KG,
We hope you continue to enjoy AHS and our competitive prices!

Feb. 12th, 2021

check_circle

Verified Customer

star star star star star

Cliff Nishikawa Mililani, HI

Very easy to schedule a repair service and prompt service by repair technician.

4 years ago

Reply from American Home Shield

Hi Cliff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Linda Madruga Citrus Heights, CA

Responds within minutes, assigns a servicer and and schedules

4 years ago

Reply from American Home Shield

Hi Linda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 12th, 2021

American Home Shield Reviews