American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Elias Elmur Austin, TX

Always ready to take care of any issues, and not find excuses not to.

5 years ago

Reply from American Home Shield

Hi Elias,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2021

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Verified Customer

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Wayne Pinkney Hillsboro, OR

I found this service to be Efficient Courteous and professional

5 years ago

Reply from American Home Shield

Hi Wayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Verified Customer

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Rita C. Las Vegas, NV

They have been professional, timely and accurate with their decisions.

5 years ago

Reply from American Home Shield

Hi Rita,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Virginia Williams Durham, NC

Most of the contractors are good, but every once in a while, I get someone who is not so good.

5 years ago

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Verified Customer

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Daniel Ponce Gilbert, AZ

They are ok overall. Difficult to cancel with. Scheduling is easy. Quality of repair companies is questionable.

5 years ago

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Verified Customer

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Prasanna Nair Temple, TX

Weather related damage is not covered. Other loopholes, you identify only when the need arises.

5 years ago

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Verified Customer

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Rufus N Montgomery, Sr Prince George, VA

Quick response to fix problems. Express strong desire to satisfy customer.

5 years ago

Reply from American Home Shield

Hi Rufus,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Ashley Wilson Greenville, SC

Service request was fulfilled quickly. Contractor was friendly.

5 years ago

Reply from American Home Shield

Hi Ashley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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connie Custer, WA

RESPONSE HAS BEEN QUICK AND PROJECT COMPLETED IN A TIMELY MANNER

5 years ago

Reply from American Home Shield

Hi Connie,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Verified Customer

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Donald Greenway Cleveland, TX

Within hours there had been someone assigned to my request for service

5 years ago

Reply from American Home Shield

Hi Donald,
We are pleased to hear about the speedy repairs that were completed.

Mar. 22nd, 2021

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Verified Customer

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Mildred Crawford Johnson City, TN

The monthly rate has got so expensive and copay increased by 40 dollars hard to afford on medicare

5 years ago Edited January 10, 2024

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Verified Customer

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roland kaeser Schaumburg, IL

my limited experience has been good service people are very curteous

5 years ago

Reply from American Home Shield

Hi Roland,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 24th, 2021

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Verified Customer

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Skip Brooks Oklahoma City, OK

They use Philippines as answering service - terrible. Once you get the service booked, AHS is wonderful

5 years ago

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Verified Customer

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Ben_There Grants Pass, OR

Most referrals response and follow through expeditiously. Jobs always get finished correctly.

5 years ago

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Verified Customer

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Bernice Clemons Saint Louis, MO

I have gotten good service from a vendor that is schedule to come to my home.

5 years ago

Reply from American Home Shield

Hi Bernice,
We are pleased to hear about the vendor that was assigned to repair the home issue.

Mar. 17th, 2021

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Verified Customer

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Suresh L Ashburn, VA

When the repair of the machine not doable they immediately replaced

5 years ago

Reply from American Home Shield

Hi Suresh,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 17th, 2021

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Verified Customer

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Jack Bickle Ben Wheeler, TX

No problems with them, follow thru, very professional, quick to respond

5 years ago

Reply from American Home Shield

Hi Jack,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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james m owens Roanoke, VA

I've used them 2 times, first time contractor wasn't knowledgeable, 2 time contractor was great

5 years ago

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Verified Customer

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Ken Ames, IA

When needed has been easy to work with and very prompt and professional.

5 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Richard McDuff Olivehurst, CA

It is easy to setup a clam and they always have somebody available

5 years ago

Reply from American Home Shield

Hi Richard,
It is our goal to make your AHS experience simple and easy! We hope you continue to have a good experience!

Mar. 22nd, 2021

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Verified Customer

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EdBales Ball Ground, GA

Easy to request service and know who has been assigned fast.

5 years ago

Reply from American Home Shield

Hi Ed,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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EStacia Mehta Tracy, CA

Fast, responsive, easy and affordable. Great solution and great service.

5 years ago

Reply from American Home Shield

Hi EStacia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Karen Krout Findlay, OH

Always prompt service. Quality repair people and companies.

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Rose Kinchen Shreveport, LA

Because they have always recommended the best company to get the job done

5 years ago

Reply from American Home Shield

Hi Rose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2021

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Verified Customer

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Jacqueline M Hillman Louisville, KY

the company responds and acts upon my needs in a timely fashion, whoot, whoot!!

5 years ago

Reply from American Home Shield

Hi Jacqueline,
We are pleased to hear about the service you received from American Home Shield within a timely fashion.

Mar. 18th, 2021

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Verified Customer

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Lonnie Foster Katy, TX

Quick Response and Great Service. The Company Sent out was very professional.

5 years ago

Reply from American Home Shield

Hi Lonnie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 11th, 2021

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Verified Customer

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L M Lewis Slidell, LA

So far, all my issues have been resolved in a timely manner.

5 years ago

Reply from American Home Shield

Hi LM,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Verified Customer

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Charles and Philomene Meriwether Dadeville, AL

AHS gave us quick service. And they show concern for us as their customer.

5 years ago

Reply from American Home Shield

Hi Charles & Philomene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Renee Beaman Wilmington, DE

efficient response and all of the work had been excellently by the contractors.

5 years ago

Reply from American Home Shield

Hi Renee,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Victor Villarreal Aurora, CO

Quick and thorough visit very sensitive to Covid protocols.

5 years ago

Reply from American Home Shield

Hi Victor,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Elizabeth Dames Fort Worth, TX

Because they are very quick to respond when there is an issue with your home!

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for sharing your experience with American Home Shield and we hope you continue to enjoy!

Mar. 22nd, 2021

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Verified Customer

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Katherin Canton Sacramento, CA

Because the app and website are easy to use; service was efficient and timely

5 years ago

Reply from American Home Shield

Hi Katherine,
I am glad to hear that you found the online portal easy to use. I hope you continue to enjoy AHS and the services we provide!

Mar. 22nd, 2021

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Verified Customer

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robert adams Milton, DE

in the past year they have vastly improved used to wait. hours on the phone

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for sharing your feedback about your overall experience for the past year. I hope you continue to enjoy AHS!

Mar. 18th, 2021

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Verified Customer

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Samson Libertyville, IL

Timely service, professional approach, explained issues with specific parts id

5 years ago

Reply from American Home Shield

Hi Samson,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Verified Customer

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Samantha SelbyKarney Allen, TX

Awesome service, quick, respectful, responsive, and fix our problem

5 years ago

Reply from American Home Shield

Hi Samantha,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 17th, 2021

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Verified Customer

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Cyndy Oxendine Perry, GA

Everything was so fast from my phone call to dishwasher replacement.

5 years ago

Reply from American Home Shield

Hi Cyndy,
We appreciate your feedback about the dishwasher repairs and hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Philip Brown McKinleyville, CA

They respond to our service calls quickly, effeciently and effectively.

5 years ago

Reply from American Home Shield

Hi Philip,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Scott Forest Hill, MD

Great service they always send a technician within 24 hours

5 years ago

Reply from American Home Shield

Hi Scott,
I am pleased to hear that American Home Shield has provided you with fast service within 24 hours.

Mar. 16th, 2021

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Verified Customer

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shelly long Grapevine, TX

it is a convenient easy process when requesting service and the servicer is very quick to respond

5 years ago

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Verified Customer

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Ronda Braga Stillwater, OK

They respond immediately and send qualified contractors for repairs

5 years ago

Reply from American Home Shield

Hi Ronda,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Raymond W Kearney Bakersfield, CA

They have been a good economic match for our life style and aging appliance and infrastructures

5 years ago

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Verified Customer

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Valerie Bergman Cooper Georgetown, SC

Very easy to work with and they send qualified, professional companies

5 years ago

Reply from American Home Shield

Hi Valerie,
We hope you continue to have a great experience with AHS and the companies we provide!

Mar. 23rd, 2021

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Verified Customer

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Jackie Terrell Primos, PA

Good customer services, agents that listen and try to resolve your issue

5 years ago

Reply from American Home Shield

Hi Jackie,
We are pleased to hear about your customer service experience and the agents that listened effectively to resolve your issue,

Mar. 17th, 2021

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Verified Customer

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Charles Sitzes Farmersville, TX

We are new to AHS but the problem we had they took care of immediately.

5 years ago

Reply from American Home Shield

Hi Charles,
Thank you for joining the AHS family! We hope you continue to enjoy the service we provide!

Mar. 18th, 2021

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Verified Customer

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Lynda Clarkridge, AR

Always professional, helpful and I never have to wait on a response.

5 years ago

Reply from American Home Shield

Hi Lynda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Melvn Chance Tarboro, NC

I really like their service it means so much to have a quality service my

5 years ago

Reply from American Home Shield

Hi Melvn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Anonymous Norfolk, VA

I asked for a tech to come and check and fix my hvac unit,they told me it will be about 10 days before they could get back and fix the unit,I'm still waiting.

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Ricky Riverview, FL

Always ready to assist and their subcontractor are of superior quality.

5 years ago

Reply from American Home Shield

Hi Ricky,
We appreciate your feedback about the prompt responsiveness of American Home Shield.

Mar. 18th, 2021

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Verified Customer

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Jason LaCoste Palmetto, GA

They are good, they come when you call. They usually fix the problem at q controlled cost to me

5 years ago

Reply from American Home Shield

Hi Jason,
Thank you for sharing your feedback about your AHS experience. It is our goal to ease the cost home home repairs.

Apr. 23rd, 2021

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Verified Customer

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Byrell Sloat Rosenberg, TX

will try to deny coverage, or if it covered there is something that is not covered that need to be paid by the customer

5 years ago

American Home Shield Reviews