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American Home Shield Reviews

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8.9

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Happy Customer Bowling Green, KY

Responsiveness, Communication, Prompt & Effective Resolution

3 years ago

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Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Lekale carver Indianapolis, IN

They take care of everything that I need and there are fast at it.

3 years ago

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Reply from American Home Shield

Hi Lekale,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Jamie Chaska, MN

Claims are processed in a timely manner and service has been very professional.

3 years ago

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Reply from American Home Shield

Hi Jamie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 26th, 2021

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Raju Aurora, IL

Timely and professional, the service has been done next day itself

3 years ago

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Reply from American Home Shield

Hi Raju,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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William Mullen Mandeville, LA

Easy to schedule service and the service companies have been terrific thus far.

3 years ago

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Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Ray Minkle Fort Smith, AR

They were very responsive and got my problem fixed the day I called!

3 years ago

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Reply from American Home Shield

HI Ray,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Ralph Pearland, TX

American Home shield is very timely and is very good in resolving issues.

3 years ago

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Reply from American Home Shield

Hi Ralph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Tiffany Minneapolis, MN

I had fast friendly service when our tech came out to fix the heater

3 years ago

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Reply from American Home Shield

Hi Tiffany,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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William granger Centralia, IL

They do what they say on repairing or replacing items in the home

3 years ago

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Reply from American Home Shield

Hi William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Liane Locke Lubbock, TX

Timely turnaround and worth the money when you have to make an expensive replacement.

3 years ago

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Pamela Du Bois Caldwell, ID

They have always been good to me. A mixup here and there, but they always make it right.

3 years ago

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William Dean Port Ludlow, WA

Convenience to quickly get appliances back to running properly!

3 years ago

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Reply from American Home Shield

Hi William,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Melinda Cliffwood, NJ

My first experience with them was seamless and the service was excellent

3 years ago

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Reply from American Home Shield

Hi Melinda,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Narayan San Ramon, CA

it took a long time to get hold of their purchasing rep. Other than that everything is smooth.

3 years ago

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G. Lyons Santa Rosa, CA

Quick, reliable service, great service and competent repair people.

3 years ago

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Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 1st, 2021

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George Blumetti Farmingdale, NJ

can be better at contacting the service people they always say they didn't get the work order

3 years ago

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Roxanne Baltimore, MD

The technician was respectful and provided the best way if this happens again

3 years ago

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Reply from American Home Shield

Hi Roxanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Robert Brinkley Hendersonville, NC

Performance in securing vendors and replacing defective appliances

3 years ago

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Reply from American Home Shield

Hi Robert,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 1st, 2021

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Ed. Ladson, SC

AHS issues prompt responses to my problems through very professional companies.

3 years ago

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Reply from American Home Shield

Hi Ed,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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rich sullivan Rock Hill, SC

good service and prompt service and proper staffing or required services

3 years ago

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Reply from American Home Shield

Hi Rich Sullivan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Kenny Angona Bradenton, FL

very efficient/easy to coordinate with/very good communication

3 years ago

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Reply from American Home Shield

Hi Kenny,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Alan Scott Kissimmee, FL

Professional, informative and quick to respond to the repeated issue

3 years ago

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Reply from American Home Shield

Hi Alan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 26th, 2021

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PO Pearland, TX

Took four months to resolve my microwave issue. No one in the area that handles appliances would answer the phone. Wait times were HOURS long, if answered at all.

3 years ago

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Reply from American Home Shield

Hi PO,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Dan Scottsdale, AZ

Good service except that an appliance has be totally broken before you can get it replaced

3 years ago

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Patricia Brown Tucson, AZ

their responsiveness to resolve your issues are professional and thorough.

3 years ago

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Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Mike Oro Valley, AZ

Great service and excellent technicians sent to fix problems.

3 years ago

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Reply from American Home Shield

Hi Mike,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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John Phillis Albuquerque, NM

Very difficult to make contact - sometimes I've literally spent hours waiting in the queue for a representative.

3 years ago

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Deron Hobbs, NM

Timely service, quality job, problem solving and professional approach.

3 years ago

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Reply from American Home Shield

Hi Deron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Clayton and Louise Fulton Las Vegas, NV

The customer is able to select from a choice of contractors approved by AHS

3 years ago

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Reply from American Home Shield

Hi Clayton,


Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Kristi Medeiros Carson City, NV

They are very easy to work with and Professional. Great Customer Service

3 years ago

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Reply from American Home Shield

Hi Kristi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Sandra Boyer Saint Charles, MO

they see that the problem is sent to the correct dependable company

3 years ago

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Reply from American Home Shield

Hi Sandra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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John Colomy Lees Summit, MO

Decades of prompt, professional response to solve the problem.

3 years ago

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Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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John Buckley Andover, KS

Professionalism and responsiveness are true characteristics of AHS

3 years ago

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Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Cindy Hot Springs Village, AR

All issues have been resolved by courteous and professional companies.

3 years ago

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Reply from American Home Shield

Hi Cindy,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

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Gail Paris, TX

They have come through with everything they said they would.

3 years ago

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Reply from American Home Shield

Hi Gail,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Karen R Fort Worth, TX

Easy process; excellent customer service and great repair/service man

3 years ago

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Reply from American Home Shield

Hi Karen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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a smith Copperas Cove, TX

Been good so far. Don't know about any future service I will be needing.

3 years ago

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Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2021

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Davis Houston, TX

The professionalism in which they answer my calls for service.

3 years ago

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Reply from American Home Shield

Hi Davis,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Susi G Magnolia, TX

Great coverage, great contract companies, always courteous and professional

3 years ago

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Reply from American Home Shield

Hi Susi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

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David Junco Hollywood, FL

He was knowledgeable and helpful. He arrived early and finished timely

3 years ago

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Reply from American Home Shield

Hi David,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Andrea Fort Lauderdale, FL

Great Service. They came on time and fixed the problem really fast.

3 years ago

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Reply from American Home Shield

Hi Andrea,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Siva G Windermere, FL

Solves the purpose why we have warranty service. Timeliness and quality.

3 years ago

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Reply from American Home Shield

Hi Siva,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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James Allen Mobile, AL

Always got everything repaired or replaced in a timely manner

3 years ago

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Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Louise Turner Mobile, AL

Cost effective service with prompt response to repair needs

3 years ago

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Reply from American Home Shield

Hi Louise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Emma Memphis, TN

Always fix the problem. Timely and professional technitions.

3 years ago

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Reply from American Home Shield

Hi Emma,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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MS customer Southaven, MS

Prompt service. Satisfied with quality of repair and knowledge of technicians.

3 years ago

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Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Marlena Burkhead Elizabethtown, KY

Reliability and coverage of services. Speed of claim processing.

3 years ago

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Reply from American Home Shield

Hi Marlena,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Marlene Barrett Toledo, OH

Still waiting on a leak to be fixed that dates back to November! It is now January, and still nothing has been done!

3 years ago

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Liz North Olmsted, OH

The contractors are the best part of this company. The core employees, especially when you have to call in are horrible, substandard at best

3 years ago

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Reply from American Home Shield

Hi Liz,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Kenneth Jackson Dayton, OH

Service was good and timely with completion of order, mask worn and worker was efficient

3 years ago