American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Ulysses Shields Melbourne Beach, FL

Excellent customer service delivery when called for services

5 years ago

Reply from American Home Shield

Hi Ulysses,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Margaret Gallagher Winston-Salem, NC

They have always responded quickly to any problem I have had.

5 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback is appreciated and we hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Carolyn Naranjo Mesa, AZ

TOTALLY AMAZING COMPANY THAT DOES EXACTLY WHAT THEIR CONTRACT PROMISES!

5 years ago

Reply from American Home Shield

Hi Carolyn,
We really appreciate you being a customer and making us aware of your service experience!

Mar. 4th, 2021

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Verified Customer

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Donny simpson Tampa, FL

Professional technicians came on time and resolved the problem

5 years ago

Reply from American Home Shield

Hi Donny,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2021

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Verified Customer

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Yvette Mcdonald Prattville, AL

American Home Sheild provides excellent prompt service at a reasonable rate

5 years ago

Reply from American Home Shield

Hib Yvette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Robert Olson Chesterfield, MO

Great Service, Great Coverage, Fair Price, Excellent Preferred Contractor.

5 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Albert Woodbridge, VA

Way they explain to me all my questions and schedule appointments

5 years ago

Reply from American Home Shield

Hi Albert,
It is our goal to provide you with a smooth process and home repair coverage.

Mar. 8th, 2021

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Verified Customer

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Nancy Vienna, VA

I have aways received good service and have been happy with the repairs

5 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for your feedback!

Mar. 5th, 2021

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Verified Customer

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Deuce Cumming, GA

Quick and reliable service that is appreciated by our entire family.

5 years ago

Reply from American Home Shield

Hi Deuce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Debra Dlabaj Waxahachie, TX

Always prompt. I recommend AHSa and tell everyone about them

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Isabel Williams Fontana, CA

Every time I request service the call is put in and the work gets done.

5 years ago

Reply from American Home Shield

Hi Isabel,
Thank you for your feedback!

Mar. 8th, 2021

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Verified Customer

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Jonathan West Palm Beach, FL

Above and beyond getting the right product and replaced what was broken

5 years ago

Reply from American Home Shield

Hi Jonathan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2021

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Verified Customer

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Will Feathers Tucson, AZ

Once information is entered into a work request and sent AHS responds quickly and follows through.

5 years ago

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Verified Customer

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Jennifer Pagels Richmond, VA

They promptly set an appointment for us. The repairman showed up on time!

5 years ago

Reply from American Home Shield

Thank you for the kind words, Jennifer! We’re so happy your visit at went so smoothly.

Mar. 3rd, 2021

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Verified Customer

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Julia Lake Forest, CA

It took more than 3 months to repair my dryer, some of the vendors they work with are not professional

5 years ago

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Verified Customer

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Sally Festus, MO

Replaced my conpactor but not with the same model. It doesn't seam to be the same quality.

5 years ago

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Verified Customer

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Laura Langford Peachtree City, GA

excellent service but I would love to talk to a person when scheduling an appointment.

5 years ago

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Verified Customer

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John B Canton, GA

It just doesn't feel like they select the best contractors to handle some of their service calls.

5 years ago

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Verified Customer

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Kristin Salinas, CA

So far they seem to be a great company and are quick to handle a claim we had

5 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Gary Honea Fallon, NV

Last claim has taken over a month to get parts to fix a 2 year old dishwasher. That doesn‚Äôt make sense.

5 years ago

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Verified Customer

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Narayanan Balagopal Ladera Ranch, CA

Good coverage and good service. also a good network of contractors

5 years ago

Reply from American Home Shield

Hi Narayanan,
We are pleased to hear about the coverage American Home Shield has provided you. We hope you continue to enjoy the contractors that we provide as well.

Feb. 23rd, 2021

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Verified Customer

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Betsy richards Philadelphia, PA

they are a very reliable company. they keep their word and their promises.

5 years ago

Reply from American Home Shield

Hi Betsy,
We strive to provide you with the best experience and keep our word to deliver you with great service!

Mar. 5th, 2021

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Verified Customer

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Dianne Miller Semmes, AL

They did a great job. Called 1 day they were here the next!!

5 years ago

Reply from American Home Shield

Thank you so much for your kind words, Dianne. We really appreciate you taking the time out to share your experience with us!

Mar. 3rd, 2021

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Verified Customer

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Jen Marietta, GA

They have met my needs for the repairs that I have had in a timely manner

5 years ago

Reply from American Home Shield

Hi Jen,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 4th, 2021

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Verified Customer

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Jon Hewitt, TX

Always take care of problem. They send a repairman quickly.

5 years ago

Reply from American Home Shield

Hi Jon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Garry Stanis Austin, TX

Fast, fixed right first time, no hassle, great communication

5 years ago

Reply from American Home Shield

Hi Garry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Mar. 2nd, 2021

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Verified Customer

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Charline S Atkinson Montgomery, TX

Have not denied any of my requests, and are very professional,

5 years ago

Reply from American Home Shield

Hi Charline,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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Janeffa Hall Daytona Beach, FL

Excellent co. To work with. Dependable.They use very good contractors.

5 years ago

Reply from American Home Shield

Hi Janeffa,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Marcelo Orlando, FL

Very good service but could improve by having contractors for same day emergency service.

5 years ago

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Verified Customer

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John Garcia Plainfield, IL

24 years, no issues. Always ready and no questions. They just send help.

5 years ago

Reply from American Home Shield

Good morning John,
24 years of patronage to American Home Shield is more than appreciated! We hope you continue to have a wonderful customer service experience.

Mar. 5th, 2021

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Verified Customer

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Leslie G McAllen, TX

very helpful so far and have followed through with their coverage

5 years ago

Reply from American Home Shield

Hi Leslie,
We are glad to hear that you have enjoyed AHS and the coverage we provide!

Mar. 5th, 2021

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Verified Customer

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R. E. Ferry Bedford, TX

Been using them for years and they always fix the problem I'm calling about.

5 years ago

Reply from American Home Shield

Hi R.E,
We appreciate your feedback and hope you continue to enjoy!

Mar. 3rd, 2021

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Verified Customer

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Ericka Bronson Beaumont, TX

Excellent service and fulfills promise to replace if item can‚Äôt be fixed

5 years ago

Reply from American Home Shield

Hi Ericka,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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R. Eubanks Waldorf, MD

I have received excellent service on every service called placed.

5 years ago

Reply from American Home Shield

Hi,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Derek Scottdale, GA

The website makes it very easy to put in and track requests.

5 years ago

Reply from American Home Shield

Hi Derek,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2021

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Verified Customer

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Pamela B Dayton, OH

Always cooperative and meets my needs and follows up on the job being worked on

5 years ago

Reply from American Home Shield

Hi Pamela, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 4th, 2021

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Verified Customer

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Trevor Olympia Fields, IL

The service was really great and the response time was excellent.

5 years ago

Reply from American Home Shield

Hi Trevor,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Alexandria Hernandez Las Vegas, NV

Prompt and efficient! i havent had to pay anything out of pocket!

5 years ago

Reply from American Home Shield

Hi Alexandria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Nelli Rancho Cordova, CA

Great service. Friendly and professional. Answers my questions with knowledge

5 years ago

Reply from American Home Shield

Hi Nelli,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

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Verified Customer

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Noe Henriquez Victorville, CA

They have great customer service. Repairs were fast and satisfactory.

5 years ago

Reply from American Home Shield

Hi Noe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Joe Venetia, PA

Fast service and customer care. Customer service rep was excellent to work with

5 years ago

Reply from American Home Shield

Hi Joe,
I am pleased to hear about the excellent customer service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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David Altmeyer Valleyford, WA

My oven hasnt worked for 2 months and American Home Sheild will not order the parts that maintainance company supplied to Am home sheild

5 years ago

Reply from American Home Shield

Hi David,
I will be contacting you to assist and get the oven repairs completed.

Feb. 27th, 2021

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Verified Customer

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martha lockley Heber Springs, AR

Fast and professional and I felt very comfortable with them in my home

5 years ago

Reply from American Home Shield

Good afternoon Martha,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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paula arceo Oxnard, CA

They came right-of-way and fix it in an hour. Thank you very much

5 years ago

Reply from American Home Shield

Hi Paula,
We are pleased to hear about the fast response from our AHS contractors.

Mar. 5th, 2021

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Verified Customer

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Sara Matthews Bakersfield, CA

Always very kind and respectful. Always on time and easy to work with.

5 years ago

Reply from American Home Shield

Hi Sara,,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

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Verified Customer

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Cathleen J Mattoon Hauula, HI

I have always experienced prompt, efficient, complete service.

5 years ago

Reply from American Home Shield

Hi Cathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Debbie compton Yadkinville, NC

Great service and very prompt. I would highly recommend them

5 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Scott Huntington, TX

All repairs are done in a timely manner. Quick assignment of contractors.

5 years ago

Reply from American Home Shield

Hi Scott,
We strive to provide you with the best team of professional contractors and complete repairs in a timely manner. We hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Linda Schuk San Antonio, TX

They come through every time. There has only been one not great vendor.

5 years ago

Reply from American Home Shield

Hi Linda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 5th, 2021

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Verified Customer

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Janet Henshaw Sarasota, FL

Great company. Great response time. Knowledgeable contractors

5 years ago

Reply from American Home Shield

Hi Janet,
We strive to provide you with the best team of knowledgeable contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

American Home Shield Reviews