American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Tommie Pochard Norfolk, VA

It is often difficult to get through.Sometimes the person has an accent so thick it is hard to communicate with them.

4 years ago

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Verified Customer

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Earl Charleston, SC

The customer service is not very helpful and hard to understand. The cost is higher than other programs.

4 years ago

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Verified Customer

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B Pesch Brandon, SD

Quick response, and quick resolution / repair by the local contractor.

4 years ago

Reply from American Home Shield

Hi B Pesch,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

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Verified Customer

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melinda Canyon Lake, TX

American Home Shield has always been quick to respond to our needs

4 years ago

Reply from American Home Shield

Hi Melinda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

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Verified Customer

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Linda Long New Braunfels, TX

The response was timely and service people were friendly and professional.

4 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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Mary Ann Los Gatos, CA

AHS is on top of getting appts set up and making sure they get it done

4 years ago

Reply from American Home Shield

Hi Mary,
We can’t thank you enough for the kind words about [product/service]. Your review means a lot to us and lets us know we’re on the right track!

Mar. 3rd, 2021

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Verified Customer

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Joseph Helmle Davenport, IA

Have never fail me in getting the repairs completed in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

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Verified Customer

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Sandra Moselle El Sobrante, CA

Coverage quick response. Reliable affiliates. Good value monthly payment.

4 years ago

Reply from American Home Shield

Hi Sandra,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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fay mauga San Jose, CA

referred service takes about 1 whole week for emergency case. No shower for a week

4 years ago

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Verified Customer

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N/A Fort Washington, MD

The company they sent out so far has corrected our problem.

4 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your feedback!

Mar. 4th, 2021

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Verified Customer

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Michael Higgins Hyattsville, MD

I've had the technician visit twice and the issue is still not completely repaired.

4 years ago

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Verified Customer

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Joseph Burke Bakersfield, CA

Always handle our calls efficiently. Service within a few days!

4 years ago

Reply from American Home Shield

Hi Joseph,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 26th, 2021

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Verified Customer

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Jakub K. Arlington Heights, IL

Easy and fast scheduling. No questions asked. 99% of expense covered.

4 years ago

Reply from American Home Shield

Hi Jakub,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Lynda Brown Apache Junction, AZ

great service and very reliable. The problem was fixed promptly. thank you

4 years ago

Reply from American Home Shield

Hi Lynda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

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Verified Customer

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Suzanne Fresno, CA

We have had 2 issues which have both been solved to our satisfaction.

4 years ago

Reply from American Home Shield

Hi Suzanne,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021

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Verified Customer

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Emory Cooper Parsonsburg, MD

Excellent service. Always fast to respond with a good tech to fix problem

4 years ago

Reply from American Home Shield

Hi Emory,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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D'Ete Meacham Sioux City, IA

Quick resolution of claim, professional service, quality service person

4 years ago

Reply from American Home Shield

Hi D'Ete,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

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Verified Customer

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Mr. customer Miccosukee Cpo, FL

No local contractors, and I live in the capital city of Florida.To fix the air conditioner plumbing it takes at least a week

4 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to address the plumbing issues.

Feb. 27th, 2021

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Verified Customer

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Michael R. Cronin Manlius, NY

professional, on time, they pick up when the job is finished.

4 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2021

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Verified Customer

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kathleen garlock Pekin, IL

professionalism and quality of work. scheduling was easy and timely.

4 years ago

Reply from American Home Shield

Hi Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

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Verified Customer

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62 Broken Arrow, OK

They respond quickly to requests and send quality repair technicians.

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 2nd, 2021

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Verified Customer

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Leslie Borghini West Palm Beach, FL

Fast and efficient service. Follows through on what they say

4 years ago

Reply from American Home Shield

Hi Leslie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2021

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Verified Customer

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Ira Sorkin Ventura, CA

I've never been disappointed. Proffesional, friendly, efficient.

4 years ago

Reply from American Home Shield

Hi Ira,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2021

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Verified Customer

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Angela Candee Fort Mill, SC

They are responsive, send good vendors and resolve the issue with no fuss.

4 years ago

Reply from American Home Shield

Hi Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2021

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Verified Customer

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Lorrie Bass Memphis, TN

The service was great and they handled my issue in timely manner

4 years ago

Reply from American Home Shield

Hi Lorrie,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 4th, 2021

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Verified Customer

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Becky Harris Newport News, VA

Response and speed of service. Pleasant customer representatives

4 years ago

Reply from American Home Shield

Hi Becky,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 5th, 2021

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Verified Customer

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Patty Boise, ID

They are quick and professional. And they seem to care about my needs.

4 years ago

Reply from American Home Shield

Hi Patty,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Joe Martelli Redondo Beach, CA

prompt service, good communication, knowledgeable technicians

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Kristen Filer Tucson, AZ

sometimes the wait time on the phone to contact American Home Shield can be an hour wait.

4 years ago

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Verified Customer

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Tricia Laguna Niguel, CA

Fixing the problem in a timely manner. Tech was very professional.

4 years ago

Reply from American Home Shield

Hi Tricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Ulysses Shields Melbourne Beach, FL

Excellent customer service delivery when called for services

4 years ago

Reply from American Home Shield

Hi Ulysses,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Margaret Gallagher Winston-Salem, NC

They have always responded quickly to any problem I have had.

4 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback is appreciated and we hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Carolyn Naranjo Mesa, AZ

TOTALLY AMAZING COMPANY THAT DOES EXACTLY WHAT THEIR CONTRACT PROMISES!

4 years ago

Reply from American Home Shield

Hi Carolyn,
We really appreciate you being a customer and making us aware of your service experience!

Mar. 4th, 2021

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Verified Customer

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Donny simpson Tampa, FL

Professional technicians came on time and resolved the problem

4 years ago

Reply from American Home Shield

Hi Donny,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2021

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Verified Customer

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Yvette Mcdonald Prattville, AL

American Home Sheild provides excellent prompt service at a reasonable rate

4 years ago

Reply from American Home Shield

Hib Yvette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Robert Olson Chesterfield, MO

Great Service, Great Coverage, Fair Price, Excellent Preferred Contractor.

4 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Albert Woodbridge, VA

Way they explain to me all my questions and schedule appointments

4 years ago

Reply from American Home Shield

Hi Albert,
It is our goal to provide you with a smooth process and home repair coverage.

Mar. 8th, 2021

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Verified Customer

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Nancy Vienna, VA

I have aways received good service and have been happy with the repairs

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for your feedback!

Mar. 5th, 2021

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Verified Customer

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Deuce Cumming, GA

Quick and reliable service that is appreciated by our entire family.

4 years ago

Reply from American Home Shield

Hi Deuce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Debra Dlabaj Waxahachie, TX

Always prompt. I recommend AHSa and tell everyone about them

4 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Isabel Williams Fontana, CA

Every time I request service the call is put in and the work gets done.

4 years ago

Reply from American Home Shield

Hi Isabel,
Thank you for your feedback!

Mar. 8th, 2021

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Verified Customer

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Jonathan West Palm Beach, FL

Above and beyond getting the right product and replaced what was broken

4 years ago

Reply from American Home Shield

Hi Jonathan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2021

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Verified Customer

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Will Feathers Tucson, AZ

Once information is entered into a work request and sent AHS responds quickly and follows through.

4 years ago

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Verified Customer

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Jennifer Pagels Richmond, VA

They promptly set an appointment for us. The repairman showed up on time!

4 years ago

Reply from American Home Shield

Thank you for the kind words, Jennifer! We’re so happy your visit at went so smoothly.

Mar. 3rd, 2021

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Verified Customer

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Julia Lake Forest, CA

It took more than 3 months to repair my dryer, some of the vendors they work with are not professional

4 years ago

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Verified Customer

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Sally Festus, MO

Replaced my conpactor but not with the same model. It doesn't seam to be the same quality.

4 years ago

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Verified Customer

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Laura Langford Peachtree City, GA

excellent service but I would love to talk to a person when scheduling an appointment.

4 years ago

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Verified Customer

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John B Canton, GA

It just doesn't feel like they select the best contractors to handle some of their service calls.

4 years ago

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Verified Customer

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Kristin Salinas, CA

So far they seem to be a great company and are quick to handle a claim we had

4 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Gary Honea Fallon, NV

Last claim has taken over a month to get parts to fix a 2 year old dishwasher. That doesn‚Äôt make sense.

4 years ago

American Home Shield Reviews