American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

shelly long Grapevine, TX

it is a convenient easy process when requesting service and the servicer is very quick to respond

5 years ago

check_circle

Verified Customer

star star star star star

Ronda Braga Stillwater, OK

They respond immediately and send qualified contractors for repairs

5 years ago

Reply from American Home Shield

Hi Ronda,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Raymond W Kearney Bakersfield, CA

They have been a good economic match for our life style and aging appliance and infrastructures

5 years ago

check_circle

Verified Customer

star star star star star

Valerie Bergman Cooper Georgetown, SC

Very easy to work with and they send qualified, professional companies

5 years ago

Reply from American Home Shield

Hi Valerie,
We hope you continue to have a great experience with AHS and the companies we provide!

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Jackie Terrell Primos, PA

Good customer services, agents that listen and try to resolve your issue

5 years ago

Reply from American Home Shield

Hi Jackie,
We are pleased to hear about your customer service experience and the agents that listened effectively to resolve your issue,

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Charles Sitzes Farmersville, TX

We are new to AHS but the problem we had they took care of immediately.

5 years ago

Reply from American Home Shield

Hi Charles,
Thank you for joining the AHS family! We hope you continue to enjoy the service we provide!

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Lynda Clarkridge, AR

Always professional, helpful and I never have to wait on a response.

5 years ago

Reply from American Home Shield

Hi Lynda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Melvn Chance Tarboro, NC

I really like their service it means so much to have a quality service my

5 years ago

Reply from American Home Shield

Hi Melvn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Norfolk, VA

I asked for a tech to come and check and fix my hvac unit,they told me it will be about 10 days before they could get back and fix the unit,I'm still waiting.

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

check_circle

Verified Customer

star star star star star

Ricky Riverview, FL

Always ready to assist and their subcontractor are of superior quality.

5 years ago

Reply from American Home Shield

Hi Ricky,
We appreciate your feedback about the prompt responsiveness of American Home Shield.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Jason LaCoste Palmetto, GA

They are good, they come when you call. They usually fix the problem at q controlled cost to me

5 years ago

Reply from American Home Shield

Hi Jason,
Thank you for sharing your feedback about your AHS experience. It is our goal to ease the cost home home repairs.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Byrell Sloat Rosenberg, TX

will try to deny coverage, or if it covered there is something that is not covered that need to be paid by the customer

5 years ago

check_circle

Verified Customer

star star star star star

David Plainwell, MI

Problem solved quickly and with the right repair professional

5 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Dwane Brooks Lawrenceville, GA

Had a problem and they sent some one right to fix it and it was done.

5 years ago

Reply from American Home Shield

Hi Dwane,
I am glad to hear about the repairs our tech completed in a timely manner.

Mar. 8th, 2021

check_circle

Verified Customer

star star star star star

Luna Felix Santa Fe, NM

had a excellent expierence with plumber coming to my house when I had a leak.

5 years ago

Reply from American Home Shield

Hi Luna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Lisa Richardson Saint Louis, MO

The AHS agent was amazing and really through for us when our furnace failed.

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience and the furnace repairs. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Michael Glendale, AZ

I like speaking with people and the robo portion of my calls have been very frustrating.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Egan East Hampton, CT

Five stars for Mike the serviceman and AHS's very quick response.

5 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Tom Ziebert Fort Worth, TX

Quick response. Quick to get you referred to have problems scheduled.

5 years ago

Reply from American Home Shield

Hi Tom,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick response to all of your home warranty needs.

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Jerry L San Dimas, CA

They have always taken care of my needs in a very timely manner.

5 years ago

Reply from American Home Shield

Hi Jerry,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Tommie Pochard Norfolk, VA

It is often difficult to get through.Sometimes the person has an accent so thick it is hard to communicate with them.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Earl Charleston, SC

The customer service is not very helpful and hard to understand. The cost is higher than other programs.

5 years ago

check_circle

Verified Customer

star star star star star

B Pesch Brandon, SD

Quick response, and quick resolution / repair by the local contractor.

5 years ago

Reply from American Home Shield

Hi B Pesch,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

melinda Canyon Lake, TX

American Home Shield has always been quick to respond to our needs

5 years ago

Reply from American Home Shield

Hi Melinda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Linda Long New Braunfels, TX

The response was timely and service people were friendly and professional.

5 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Mary Ann Los Gatos, CA

AHS is on top of getting appts set up and making sure they get it done

5 years ago

Reply from American Home Shield

Hi Mary,
We can’t thank you enough for the kind words about [product/service]. Your review means a lot to us and lets us know we’re on the right track!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Joseph Helmle Davenport, IA

Have never fail me in getting the repairs completed in a timely fashion.

5 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Sandra Moselle El Sobrante, CA

Coverage quick response. Reliable affiliates. Good value monthly payment.

5 years ago

Reply from American Home Shield

Hi Sandra,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

check_circle

Verified Customer

star star star star star_border

fay mauga San Jose, CA

referred service takes about 1 whole week for emergency case. No shower for a week

5 years ago

check_circle

Verified Customer

star star star star star

N/A Fort Washington, MD

The company they sent out so far has corrected our problem.

5 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your feedback!

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Michael Higgins Hyattsville, MD

I've had the technician visit twice and the issue is still not completely repaired.

5 years ago

check_circle

Verified Customer

star star star star star

Joseph Burke Bakersfield, CA

Always handle our calls efficiently. Service within a few days!

5 years ago

Reply from American Home Shield

Hi Joseph,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Jakub K. Arlington Heights, IL

Easy and fast scheduling. No questions asked. 99% of expense covered.

5 years ago

Reply from American Home Shield

Hi Jakub,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Lynda Brown Apache Junction, AZ

great service and very reliable. The problem was fixed promptly. thank you

5 years ago

Reply from American Home Shield

Hi Lynda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Suzanne Fresno, CA

We have had 2 issues which have both been solved to our satisfaction.

5 years ago

Reply from American Home Shield

Hi Suzanne,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Emory Cooper Parsonsburg, MD

Excellent service. Always fast to respond with a good tech to fix problem

5 years ago

Reply from American Home Shield

Hi Emory,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

D'Ete Meacham Sioux City, IA

Quick resolution of claim, professional service, quality service person

5 years ago

Reply from American Home Shield

Hi D'Ete,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Mr. customer Miccosukee Cpo, FL

No local contractors, and I live in the capital city of Florida.To fix the air conditioner plumbing it takes at least a week

5 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to address the plumbing issues.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

Michael R. Cronin Manlius, NY

professional, on time, they pick up when the job is finished.

5 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

kathleen garlock Pekin, IL

professionalism and quality of work. scheduling was easy and timely.

5 years ago

Reply from American Home Shield

Hi Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

62 Broken Arrow, OK

They respond quickly to requests and send quality repair technicians.

5 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Leslie Borghini West Palm Beach, FL

Fast and efficient service. Follows through on what they say

5 years ago

Reply from American Home Shield

Hi Leslie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2021

check_circle

Verified Customer

star star star star star

Ira Sorkin Ventura, CA

I've never been disappointed. Proffesional, friendly, efficient.

5 years ago

Reply from American Home Shield

Hi Ira,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2021

check_circle

Verified Customer

star star star star star

Angela Candee Fort Mill, SC

They are responsive, send good vendors and resolve the issue with no fuss.

5 years ago

Reply from American Home Shield

Hi Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Lorrie Bass Memphis, TN

The service was great and they handled my issue in timely manner

5 years ago

Reply from American Home Shield

Hi Lorrie,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Becky Harris Newport News, VA

Response and speed of service. Pleasant customer representatives

5 years ago

Reply from American Home Shield

Hi Becky,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star

Patty Boise, ID

They are quick and professional. And they seem to care about my needs.

5 years ago

Reply from American Home Shield

Hi Patty,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

check_circle

Verified Customer

star star star star star

Joe Martelli Redondo Beach, CA

prompt service, good communication, knowledgeable technicians

5 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Kristen Filer Tucson, AZ

sometimes the wait time on the phone to contact American Home Shield can be an hour wait.

5 years ago

check_circle

Verified Customer

star star star star star

Tricia Laguna Niguel, CA

Fixing the problem in a timely manner. Tech was very professional.

5 years ago

Reply from American Home Shield

Hi Tricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

American Home Shield Reviews