American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Renee' Calumet City, IL

I've been with AHS for years. They are very professional and easy to schedule service requests.

5 years ago

Reply from American Home Shield

Thanks for your loyalty.

Apr. 5th, 2021

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Verified Customer

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Jean Louisville, KY

Responsive, Good Customer Service Team. Vendors are reliable

5 years ago

Reply from American Home Shield

Hi Jean,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Junetta Turnage Accokeek, MD

They make promises they do not keep. They are difficult to reach. They tell customers different info than they tell the contractors.

5 years ago

Reply from American Home Shield

Hi Junetta,
Thank you for making us aware of your most recent experience. I would be glad to speak with you to get the electrical issues resolved.

Apr. 1st, 2021

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Verified Customer

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Cathy Mauricio Oklahoma City, OK

They’re trustworthy, great customer service, great value for the cost

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Gina Peters Haymarket, VA

Some contractors are good, others not so good and there isn't support if contractors are not doing the job needed.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 5th, 2021

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Verified Customer

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Veronica Davis & Danny Parker Louisville, KY

Any time we’ve had an issue it has been resolved in a day or Two.

5 years ago

Reply from American Home Shield

Hi Veronica & Danny,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 31st, 2021

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Verified Customer

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Gregory Jones Massillon, OH

Good company they cover all my dishwasher stove ac washer dryer

5 years ago

Reply from American Home Shield

Hi Gregory,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Rick Hood Jacksonville, FL

Easley to place service request and promptly handled service call

5 years ago

Reply from American Home Shield

Hi Rick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Sarah C. Southgate, MI

They solved our problem quickly and were able to fix it ahead of schedule.

5 years ago

Reply from American Home Shield

Hi Sarah,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Bernard J Rabalais Covington, LA

Great service when needed at a fair price when needed the most

5 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Michael Tehachapi, CA

They provide very good protection and very good service contractors

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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Tammy Gressman Bakersfield, CA

Great service, covers a lot of means. Very good response time.

5 years ago

Reply from American Home Shield

Hi Tammy,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Jeffrey cook Covington, GA

They had a company call me one day after I put in the request

5 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 1st, 2021

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Verified Customer

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Carlos Echevarria Annapolis, MD

Very easy to use. Very courteous and professional help desk.

5 years ago

Reply from American Home Shield

Hi Carlos,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Buddy Bayless Pompano Beach, FL

Efficient, fast and honest service. I've had them for several years.

5 years ago

Reply from American Home Shield

Hi Buddy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Marty Felesena Manteno, IL

Timely and affordable service. Quick response and quality providers.

5 years ago

Reply from American Home Shield

Hi Marty,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Sandy Louisville, KY

They honor the contract and get repairmen out as soon as possible

5 years ago

Reply from American Home Shield

Hi Sandy,
Thanks for placing your trust in us and your willingness to share. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Aaron Burnett Owings Mills, MD

Lately my experience has been very bad by not honoring original assigned repair contractor GE and reassignment to another substandard contractor

5 years ago

Reply from American Home Shield

Hi Aaron,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Gallon Daigle Bossier City, LA

Prompt, courteous, and lived up to the contract for many years.

5 years ago

Reply from American Home Shield

Hi Gallon,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Dale Mortensen Kenosha, WI

Fast professional care.every time I have called for service.

5 years ago

Reply from American Home Shield

Hi Dale,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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A D West Palm Beach, FL

Prompt and efficient service. Plumbing repaired day after my request.

5 years ago

Reply from American Home Shield

Hi AD,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Gail Hund San Diego, CA

Responded to my claim request with a timely and appropriate call.

5 years ago

Reply from American Home Shield

Hi Gail,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2021

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Verified Customer

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Anonymous Waipahu, HI

Honesty, professional, friendly,ontime, effective communication

5 years ago

Reply from American Home Shield

Hi,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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ALTE Upper Marlboro, MD

Coverage on most items in the home, including electricity, plumbing, and appliances

5 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 7th, 2021

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Verified Customer

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Charles Garrett Oxon Hill, MD

Everything was done on time. The service we received was very good

5 years ago

Reply from American Home Shield

Hi Charles,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Elmer Harris Joliet, IL

Because they are relieable and timely about getting your problem handel

5 years ago

Reply from American Home Shield

Hi Elmer,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Lisa Marion, AR

They prices are reasonable and the work is done professedly

5 years ago

Reply from American Home Shield

Hi Lisa,
We strive to provide you with a great contract at an affordable price.

Apr. 1st, 2021

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Verified Customer

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Connie Duran

Hear in Alaska it some times takes time to get the service, but over all good service.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Connie,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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Barbara Lima Tampa, FL

Prompt, easy to work with, professional, courteous, does a good job.

5 years ago

Reply from American Home Shield

Hi Barbara,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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M Henderson, NV

They are efficient and so are the people they send to do the work.

5 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Virginia Arlington, TX

Quick to set up service. Service companies have all been great to work with.

5 years ago

Reply from American Home Shield

Hi Virginia,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Bettie Umland Mesquite, NV

I received very quick response with arrangements made with vendor. It went very smooth.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 7th, 2021

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Verified Customer

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Anthony J Ahumada Austin, TX

Excellent customer service. Tech was professional and knowledgeable.

5 years ago

Reply from American Home Shield

Hi Anthony,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Barry Pace Russellville, AL

Prompt. Easy and open communication. Great service provided!

5 years ago

Reply from American Home Shield

Hi Barry,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Lee Millar Collierville, TN

Great service, fast response. Most of their companies do very good work.

5 years ago

Reply from American Home Shield

Hi Lee,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2021

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Verified Customer

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Lakisha Myrick Washington, DC

I have experiences with the providers sent out, whom seem to know really know what they are doing or cant fix issue.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Maurizio Rockville, MD

Good company. Great customer service. Immediate availability for repair

5 years ago

Reply from American Home Shield

Hi Maurizio,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Donna Fort Worth, TX

I give 5 Stars because of the punctuality and service performed.

5 years ago

Reply from American Home Shield

Hi Donna,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 31st, 2021

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Verified Customer

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Ted Bush Wichita, KS

Finding parts seems to take a long time. Was without a clothes dryer for almost a month.

5 years ago

Reply from American Home Shield

We apologize for the delay in getting those parts.

Apr. 16th, 2021

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Verified Customer

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Anonymous Lubbock, TX

because they take care of my needs and the companies they send are reliable

5 years ago

Reply from American Home Shield

Hi,
Thank you for your feedback!

Mar. 31st, 2021

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Verified Customer

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Chris Hogan Springfield, IL

Quick service, easy to do business with, top rate contractors

5 years ago

Reply from American Home Shield

Hi Chris,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Lynn Dewey, OK

Always there when I need them and the people are always helpful.

5 years ago

Reply from American Home Shield

Hi Lynn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2021

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Verified Customer

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ken gitter Blaine, WA

great service. AHS works in getting a contractor and setting up an appointment.

5 years ago

Reply from American Home Shield

Hi Ken,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 30th, 2021

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Verified Customer

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Ramzi Najjar New Albany, OH

they stepped up every time; never hesitated to provide service per my requests.

5 years ago

Reply from American Home Shield

Hi Ramzi,
It is our main goal at AHS to provide you with the best customer service experience!

Apr. 1st, 2021

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Verified Customer

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Leslie Camacho Mission, TX

The fastest, effective problem-solving, home warranty company out there!

5 years ago

Reply from American Home Shield

Hi Leslie.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Judith Giese Roseville, CA

They answered quickly & directed me to my help person. In my case a plumber.

5 years ago

Reply from American Home Shield

Hi Judith,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Johnnette McGee Cincinnati, OH

They do a great job of sending the person I need to fix the problem I have.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with your service. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 18th, 2021

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Verified Customer

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Lesley Millington, TN

Excellent customer service! They are always swift to send someone out!

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Take Care.

Mar. 18th, 2021

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Verified Customer

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Yvette Crosby Fairburn, GA

Each service requested was completed with accuracy and professionalism

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 18th, 2021

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Verified Customer

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Patricia Coll Northfield, NJ

Professionalism and helpfulness and always willing n patience

5 years ago

Reply from American Home Shield

Thanks for letting us know your encounter with us was satisfying.

Mar. 19th, 2021

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