American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Marvin Reed Mesa, AZ

Had washing machine problems, Home Shield sent a repair man, right away..

5 years ago

Reply from American Home Shield

Hi Marvin,
We are pleased to hear about the washer machine problems.

Apr. 13th, 2021

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Verified Customer

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Jefferson Dowling Ladys Island, SC

Non responsive, scripted answers, poor customer service, unable to contact supervisor, impossible to get assistance, always uses out of town vendors, will not return calls

5 years ago

Reply from American Home Shield

Hi Jefferson,
I hate to hear about your most recent customer service experience to have the issues resolved. I owuld be glad to speak with you at your convenience.

Apr. 13th, 2021

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Verified Customer

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Fred Herauf Allen, TX

Excellent referals to contractors who provide excellent service

5 years ago

Reply from American Home Shield

Hi Fred,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2021

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Verified Customer

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Dennis Omaha, NE

Prompt and friendly, the tech knew what he was doing, didn't leave any mess

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Barry Stafford, VA

Very professional and quick to get service support to the customer

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Dianne San Antonio, TX

So far, the repairs we have needed have been handled in a timely manner.

5 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Leonor Hernandez Fresno, CA

Great service and they get you connected with the right services needed

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day

Apr. 1st, 2021

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Verified Customer

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Mike C. Roswell, GA

Just a great company to work with & great prices & services

5 years ago

Reply from American Home Shield

We're glad you see the benefit in your membership with us.

Apr. 1st, 2021

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Verified Customer

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Ayu Noviatri Mc Kinney, TX

They were able to connect me with local contractor and resolve issue quickly

5 years ago

Reply from American Home Shield

We aim to resolve your issue. Thanks for letting us know that we did.

Apr. 1st, 2021

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Verified Customer

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Patricia Fritchie West Sacramento, CA

I trust them. I've always been quite satisfied with their service

5 years ago

Reply from American Home Shield

We are happy to have earned your trust. Please continue to share your experience.

Apr. 2nd, 2021

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Verified Customer

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Laurie Meadville, PA

Very professional and came back several times to help us out!

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Kathi Deaton Cedar Park, TX

Quick to get techs out. So far have been good companies who fixed issue quickly

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Joseph Conboy Kearney, MO

Companies were assigned very quickly and companies were of high competency.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Kim Nolensville, TN

Excellent communication and repairs were handled within a day!

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Lisa Manassas, VA

They have good customer service reps. Easy to submit a claim.

5 years ago

Reply from American Home Shield

We're glad the process has been easy for you.

Apr. 1st, 2021

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Verified Customer

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Mr T R Glenside, PA

Fast reply , customer service very good, prices for service very good

5 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Marlene Cherry Bethesda, MD

They take care of who to call to fix your broken items in a timely fashion.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Jameika Billingsley Euclid, OH

Reliable and the contractors they work with are always knowledgeable.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Ruthie Malone Oakland, TN

Affordable, professional and get the job done in a timely manner

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Louis Gable Fort Pierce, FL

American Home Shield was great they did everything they promised.

5 years ago

Reply from American Home Shield

We pride ourselves on holding our word. Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Marquita Dobbins Holland Philadelphia, PA

Excellent customer service. Explained the services very thoroughly.

5 years ago

Reply from American Home Shield

We try to be completely transparent. Thanks.

Apr. 2nd, 2021

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Verified Customer

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Debra Eaglin Spring, TX

Appointing companies to do the work . Aim to get the job done

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Debra Garland Dallas, TX

Very quick response. Companies affiliated are quick, efficient and professional

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Christeen Oellrich Bolingbrook, IL

AHS has come long way rather than saying no now has alternative.

5 years ago

Reply from American Home Shield

We are happy you see the improvements we have been working on. Thanks for your honesty.

Apr. 2nd, 2021

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Verified Customer

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Jerry Caskey Batavia, IL

Fast service, knowledgeable service people, helped understand our furnace

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Verified Customer

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Henderson Las Vegas, NV

Was hoping to get refrigerator part ordered and repaired sooner but the job is done!

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Dawn Morgan Virginia Beach, VA

We used it twice and had a plumber sent to our house quickly

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 5th, 2021

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Verified Customer

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Debra Clifton Loveland, OH

They do not disappoint and have repair services contacted in a quick manner.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 5th, 2021

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Verified Customer

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Joni Daemen Wichita, KS

Service is great, but automated phone is tricky if you don’t listen carefully

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Elizabeth Clovis, NM

They have consistently covered my items when I have made a claim.

5 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Larry Stevens Four Oaks, NC

Outstanding Service, Customer Service and Product. Very affordable

5 years ago

Reply from American Home Shield

We are glad to know you are happy with your service.

Apr. 2nd, 2021

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Verified Customer

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Mike Cary, NC

They respond quickly and the folks who come are professional

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Craig Johnson Minneapolis, MN

Always been easy and prompt when I use the online service request

5 years ago

Reply from American Home Shield

Thanks for sharing your online experience.

Apr. 2nd, 2021

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Verified Customer

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Ken Avon, IN

Good service, could be a bit faster. A heat emergency deserves a quicker responce.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Luis Corpus Christi, TX

Should have more companies to refer for repair. Service at night needs improvement.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Natalie Shears Pascagoula, MS

Easy to schedule services when needed and service has always been good.

5 years ago

Reply from American Home Shield

Thanks for sharing that our process is pretty easy.

Apr. 5th, 2021

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Verified Customer

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Janice Bonner Nashville, TN

They are great getting professional repair people to my home

5 years ago

Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Terri Gig Harbor, WA

They get the job done The contractors are efficient and timely

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 5th, 2021

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Verified Customer

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Betty Tankersley Brookeland, TX

Good people explain what the problem could be and what the problem is.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Apr. 5th, 2021

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Verified Customer

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Rebecca Huntington Beach, CA

Customer service is responsive. Companies AHS contracts with are experienced.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Jacqueline Burns Covington, GA

I haven't had any problems so far. They service always on point.

5 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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CJ Martin, TN

AHS answers my questions and complaints and offers helpful solutions.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Martha Anderson Choctaw, OK

I have always had all of my problems repaired or replaced in a timely manner.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Deneen Sharon Green Mc Kinney, TX

Very good service and punctual on time clean workmanship and thoughtfulness with completing task

5 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Ort Reno, NV

Quick service, arrive on time and gives a good estimate of repair time.

5 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 26th, 2021

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Verified Customer

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Dr. Otto Papp San Antonio, TX

Very Professional, knowledgeable, and great customer service.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Darlene Bester Arlington, TX

The company provides great service, and has a good network.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Jody Dallas, OR

It was a little hard to get the order adjusted when my original item was out of stock

5 years ago

Reply from American Home Shield

We apologize for the inconvenience you experienced. We are here if you need us.

Mar. 26th, 2021

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Verified Customer

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Francis Hickman Sierra Vista, AZ

They’re very professional & really quick to do their work

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Greg New Orleans, LA

Their phone agents and their service technicians are outstanding.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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