American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Rayland Alexandria, LA

Have had two items serviced by them and no complaints on handling

4 years ago

Reply from American Home Shield

Hi Rayland,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Stephen Rand Chesapeake, VA

The companies' employees are knowledgeable very respectable get the job done

4 years ago

Reply from American Home Shield

Hi Stephen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Surinderjeet Bajwa Hayward, CA

Prompt response and quick arrangement with the technicians to come.

4 years ago

Reply from American Home Shield

Hi Surinderjeet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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K Northridge, CA

Before we get the service, we have to go through a hard process and we must pay before we get the service. Their customer service sucks.

4 years ago

Reply from American Home Shield

Hi K,
Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.

Apr. 8th, 2021

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Verified Customer

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Eleanor Fones Lusby, MD

Consistently on time with professional people to answer calls for repair

4 years ago

Reply from American Home Shield

Hi Eleanor,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Debbie Stearley Saint Augustine, FL

Got service on 11/5/20 still waiting on refund from Feron, contacted MANY times still no refund

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Donna Jackson Baltimore, MD

They were very efficient with my problem and help me resolve it quickly.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 8th, 2021

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Verified Customer

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Diane McCrory Atlanta, GA

Quick response, knowledgeable technicians, and complete coverage

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on.

Apr. 8th, 2021

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Verified Customer

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Loretta Mission, TX

Good coverage, quick appointments, repairs completed quickly.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2021

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Verified Customer

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Jeanette Barnes Orland Park, IL

Easy to work with and schedule appoints with. Vendors are reliable

4 years ago

Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Apr. 13th, 2021

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Verified Customer

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Della Hargrove Upper Marlboro, MD

Because over the time that I have been with AHS, I only had one problems years ago.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 13th, 2021

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Verified Customer

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Jim Morgan Folsom, CA

When something needs replacing, you only get construction grade regardless of the grade of the item being replaced.

4 years ago

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Verified Customer

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Donald McGee Floresville, TX

Excellent response time, very professional attitude, contractors very responsive

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Apr. 13th, 2021

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Verified Customer

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Kristin McKay Edmond, OK

Made sure the job was completed even when it wasn’t fixed the first time.

4 years ago

Reply from American Home Shield

Hi Kristin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2021

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Verified Customer

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Lynn Schmid Brentwood, CA

Great service, especially with the recent replacement of my refrigerator

4 years ago

Reply from American Home Shield

Hi Lynn,
Thank you for providing us with feedback about the refrigerator replacement that AHS completed.

Apr. 9th, 2021

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Verified Customer

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Samuel Niswonger Laura, OH

Had a small issue on my first fix, but have 2 more issue and they where timely and fixed correctly.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS.

Apr. 9th, 2021

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Verified Customer

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Dwight Mojay Harker Heights, TX

They are truly professional and efficient. Always respond quickly.

4 years ago

Reply from American Home Shield

Hi Dwight,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Doug and Patricia Coltrane Liberty, MO

Excellent service with the repair guys and it was so easy to file the claim.

4 years ago

Reply from American Home Shield

We're glad the process was easy for you.

Apr. 9th, 2021

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Verified Customer

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Chris Wichita, KS

I depend on them to provide the best service for repairs. This they have done.

4 years ago

Reply from American Home Shield

I am glad we have lived up to your expectations.

Apr. 13th, 2021

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Verified Customer

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Angenette Jones Clearwater, FL

Customer service perfection and time management skills were accommodating.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 13th, 2021

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Verified Customer

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FortunEnterprise Sun City, CA

Communication with them is great. The cash out option is great.

4 years ago

Reply from American Home Shield

Thanks for your feedback.

Apr. 13th, 2021

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Verified Customer

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Yalanda Thompkins Fresno, CA

Slow in refunding and sending out service tech who do not do a good job and constantly requesting service for the same appliances.

4 years ago

Reply from American Home Shield

Hi Yalanda,
I hate to hear about your most recent customer service experience to have the appliance repaired.

Apr. 14th, 2021

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Verified Customer

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Leslie San Tan Valley, AZ

Always very fast to react to problems. Service companies always top-notch

4 years ago

Reply from American Home Shield

Hi Leslie,
We appreciate your feedback and hope you continue to enjoy!

Apr. 9th, 2021

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Verified Customer

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Ed B Lexington Park, MD

Always responsive and technicians are of the highest quality

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 13th, 2021

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Verified Customer

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Barbara Hertford, NC

We have had 3 repair calls and they have all been prompt and resolved

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us.

Apr. 13th, 2021

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Verified Customer

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Juan A Gonzalez Bakersfield, CA

They were quick to respond. The service guy was friendly and very pleasant.

4 years ago

Reply from American Home Shield

Hi Juan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 13th, 2021

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Verified Customer

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Mona Rivera Austin, TX

Customer service is great. Quick resolution once claim is started.

4 years ago

Reply from American Home Shield

Hi Mona,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 13th, 2021

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Verified Customer

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Carolyn Morse Houston, TX

The service for repair is good, the replacement service is usually lower than what I already have.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 16th, 2021

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Verified Customer

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DL Raleigh, NC

Customer service representatives have limited knowledge and it takes several calls for appliance repair

4 years ago

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Verified Customer

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Bonnie Houston, TX

They will get your request by phone or online to request service.

4 years ago

Reply from American Home Shield

Hi Bonnie,
I am pleased to hear about the excellent service you have received via phone and online. I hope you continue to enjoy!

Apr. 13th, 2021

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Verified Customer

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Morris Oceanside, CA

They're a good company. I think they could more prepared if they had inventory of home appliances.

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 16th, 2021

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Verified Customer

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Rhonda Woodbridge, VA

My monthly rate basically doubled and I was not notified. I’m actually looking forward a new warranty company

4 years ago

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Verified Customer

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Janesta Moore San Antonio, TX

Prompt courteous service. Friendly staff and very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Janesta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 13th, 2021

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Verified Customer

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Marvin Reed Mesa, AZ

Had washing machine problems, Home Shield sent a repair man, right away..

4 years ago

Reply from American Home Shield

Hi Marvin,
We are pleased to hear about the washer machine problems.

Apr. 13th, 2021

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Verified Customer

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Jefferson Dowling Ladys Island, SC

Non responsive, scripted answers, poor customer service, unable to contact supervisor, impossible to get assistance, always uses out of town vendors, will not return calls

4 years ago

Reply from American Home Shield

Hi Jefferson,
I hate to hear about your most recent customer service experience to have the issues resolved. I owuld be glad to speak with you at your convenience.

Apr. 13th, 2021

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Verified Customer

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Fred Herauf Allen, TX

Excellent referals to contractors who provide excellent service

4 years ago

Reply from American Home Shield

Hi Fred,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2021

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Verified Customer

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Dennis Omaha, NE

Prompt and friendly, the tech knew what he was doing, didn't leave any mess

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Barry Stafford, VA

Very professional and quick to get service support to the customer

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Dianne San Antonio, TX

So far, the repairs we have needed have been handled in a timely manner.

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Leonor Hernandez Fresno, CA

Great service and they get you connected with the right services needed

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day

Apr. 1st, 2021

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Verified Customer

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Mike C. Roswell, GA

Just a great company to work with & great prices & services

4 years ago

Reply from American Home Shield

We're glad you see the benefit in your membership with us.

Apr. 1st, 2021

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Verified Customer

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Ayu Noviatri Mc Kinney, TX

They were able to connect me with local contractor and resolve issue quickly

4 years ago

Reply from American Home Shield

We aim to resolve your issue. Thanks for letting us know that we did.

Apr. 1st, 2021

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Verified Customer

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Patricia Fritchie West Sacramento, CA

I trust them. I've always been quite satisfied with their service

4 years ago

Reply from American Home Shield

We are happy to have earned your trust. Please continue to share your experience.

Apr. 2nd, 2021

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Verified Customer

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Laurie Meadville, PA

Very professional and came back several times to help us out!

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Kathi Deaton Cedar Park, TX

Quick to get techs out. So far have been good companies who fixed issue quickly

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Joseph Conboy Kearney, MO

Companies were assigned very quickly and companies were of high competency.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Kim Nolensville, TN

Excellent communication and repairs were handled within a day!

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Lisa Manassas, VA

They have good customer service reps. Easy to submit a claim.

4 years ago

Reply from American Home Shield

We're glad the process has been easy for you.

Apr. 1st, 2021

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Verified Customer

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Mr T R Glenside, PA

Fast reply , customer service very good, prices for service very good

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Marlene Cherry Bethesda, MD

They take care of who to call to fix your broken items in a timely fashion.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

American Home Shield Reviews