American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Delphine Rhodes Mocksville, NC

Efficient, knowledgeable. Always explain what the problem is, and what needs to be done.

4 years ago

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Verified Customer

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Jane Lethlean Freeport, IL

They have excellent service. They responded to my problem in a timely manner.

4 years ago

Reply from American Home Shield

Hi Jane,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2021

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Verified Customer

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Ben Baltimore, MD

Reliable stand up company that offers you a good rate and adequate protection.

4 years ago

Reply from American Home Shield

Hi Ben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Dannielle Jasper Cincinnati, OH

Very easy to schedule service and the company that serviced my issue was very knowledgeable.

4 years ago

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Verified Customer

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Jim De Lancey, NY

good timely service with telephone follow-up if there are issues

4 years ago

Reply from American Home Shield

Hi Jim,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Cynthia Castle Las Vegas, NV

They were very efficient in getting the problem taken care of.

4 years ago

Reply from American Home Shield

Hi Cynthia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Deb Surowiec-Montgerard Lake Havasu City, AZ

Prompt and courteous service. They are easy to work with and friendly

4 years ago

Reply from American Home Shield

Hi Deb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

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Verified Customer

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Debra Annapolis, MD

4 years ago

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Verified Customer

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C. Arrington-Thomas Columbia, SC

Because, I notice they always get the best Technicians and Service People to get the job done.

4 years ago

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Verified Customer

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Wes Byas Waco, TX

When service has been requested it was provided quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Wes,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Mark Bonanni Jupiter, FL

The contractors have been good and AHS makes it easy to put in a request.

4 years ago

Reply from American Home Shield

Thank you, Mark for taking time to write a review of your service experiences. We understand the level of service our members expect from AHS and our vendors. We hope to meet your repair needs in the future with the same level of quality service.

May. 28th, 2021

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Verified Customer

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Judith May Tempe, AZ

Very prompt service, have been with them many years and never had a problem.

4 years ago

Reply from American Home Shield

Hi Judith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Jo Hartt Brookeland, TX

They always solve our problem. When we call, it's gets done!

4 years ago

Reply from American Home Shield

Jo, thank you for taking the time to let us know how we have handled your service needs. We aim to provide professional and efficient service for our members. Please continue to let us know how we are doing.

May. 28th, 2021

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Verified Customer

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M Donovan Sarasota, FL

Price and successful service. Response to service has been prompt

4 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Wayne Bishop Hesperia, CA

Fast, efficient, and professional service, and technicians. Very pleased!

4 years ago

Reply from American Home Shield

Hi Wayne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Shari Byrd Midland, TX

No matter what kind of service I need. They always know who to contact.

4 years ago

Reply from American Home Shield

Shari, thank you for sharing your positive service experience. We are very happy to hear how pleased you are with our company. We will aim to reach this same standard of service for you in the future.

May. 28th, 2021

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Verified Customer

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Jovian Joppa, MD

They are fast and help me very quickly. Wish they could have helped me with a undated appliance.

4 years ago

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Verified Customer

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Karen Green Stone Mountain, GA

Renters were pleased with service I was not present but air conditioner was repaired

4 years ago

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Verified Customer

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Pam Geffinger Henderson, NV

They don't replace like they used to, so some things just need fixing over and over.

4 years ago

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Verified Customer

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Terry Hewitt Dolores, CO

We’ve been very pleased with the service we have received.

4 years ago

Reply from American Home Shield

Hi Terry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2021

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Verified Customer

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Brenda Davis Lindale, TX

Ease, speed of service and professional would recommend to anyone!

4 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Shanda Rogers Corona, CA

The process was fast and simple to follow. The service was great.

4 years ago

Reply from American Home Shield

Hi Shanda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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J Morrison Dallas, TX

Quick response and professional, timely and great follow up

4 years ago

Reply from American Home Shield

Hi J Morrison,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Mary Beth Neiman Cherry Hill, NJ

Very good, but had to go through a few service companies to finally get my washer fixed

4 years ago

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Verified Customer

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Pam Omaha, NE

I have been asked about 10 times to review my ONE ever service call, which was excellent.

4 years ago

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Verified Customer

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Rebecca Zerbe Bear, DE

Fast service and never any problems with getting replacements.

4 years ago

Reply from American Home Shield

Hi Rebecca,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Lauren Milligan Thousand Oaks, CA

They immediately responded to a concern I had about a vendor

4 years ago

Reply from American Home Shield

Hi Lauren,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Karen Hoffman Opelika, AL

Quick service, prompt, friendly. Website is easy to make an appointment.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Yolanda Jackson Huntsville, AL

Very professional. Arrived on and customer service is very helpful

4 years ago

Reply from American Home Shield

Hi Yolanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Kevin Fort Worth, TX

Hassle free, worry free, fast, professional, easy to use app.

4 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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Sandra Roddy Calimesa, CA

It’s nice knowing that I have backup if something goes wrong

4 years ago

Reply from American Home Shield

Hi Sandra,
I appreciate your feedback and hope you continue to enjoy American Home Shield!

May. 5th, 2021

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Verified Customer

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John Garcia Del Solar Cameron, NC

Excellent service, very few issues with all service provided

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Anonymous Ellenwood, GA

Contractors they assign suck, they take 1 and a half weeks to come out then when they do another 1 week to orders parts that they sell at home depot

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience with the technician and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Judith Augustine Plano, TX

Not real good at problem solving. I keep getting told that "somone else" will be reviewing my claim and get back to me.

4 years ago

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Verified Customer

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Paul Moreno Valley, CA

My first experience with them was my hot water heater and things went great.

4 years ago

Reply from American Home Shield

Hi Paul,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

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Verified Customer

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Marion O'Brien Charlotte, NC

Over 11+ years with AHS, Problems with my AC. Told it wasn't covered. Cost me $5500 to get it fixed. The company was from AHS.

4 years ago

Reply from American Home Shield

Hi Marion,
Your patronage over the past 11 years is more than appreciated! I would be glad to speak with you about the non covered AC cost to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Esekia Motu Killeen, TX

Always have a great customer and always delivery what been said on the phone.

4 years ago

Reply from American Home Shield

Hi Esekia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 7th, 2021

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Verified Customer

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Nikki Courtney Naples, FL

The up front fee is higher than other companies. The monthly payments go up every year.

4 years ago

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Verified Customer

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Ariana Rocha Kerman, CA

The service was excellent. Definitely exceeded my expectations!

4 years ago

Reply from American Home Shield

Hi Ariana,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Aniello DeSantis Centreville, VA

They have been reliable and have provided excellent service and vendors.

4 years ago

Reply from American Home Shield

Hi Aniello,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Angie District Heights, MD

Always respond in a timely manner. The professionalism is always spot on.

4 years ago

Reply from American Home Shield

Hi Angie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Alberto Sokol Arlington, TX

AHS has done everything they promised in a very professional manner.

4 years ago

Reply from American Home Shield

Hi Alberto,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Kathy Bellamy Lockhart, TX

AFS is responsive to my needs and has done well during the pandemic.

4 years ago

Reply from American Home Shield

Hi Kathy,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

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Verified Customer

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Linda Pollock Mulberry, FL

Always gets our service problems taken care of in a timely manner

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Maria Herrera Palmdale, CA

Best customer service, and I get service within a day or two.

4 years ago

Reply from American Home Shield

Hi Maria,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Rita Caruso Covington, KY

I had a plumbing problem and it was repaired with 24 hours.

4 years ago

Reply from American Home Shield

Hi Rita,
I appreciate your feedback and hope you continue to enjoy American Home Shield!

May. 5th, 2021

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Verified Customer

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Michelle New Orleans, LA

They are helpful and make getting house repairs completed without a lot of hassle

4 years ago

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Verified Customer

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Gregory Lewis Tomball, TX

Honesty and helpful options given, punctual and professional.

4 years ago

Reply from American Home Shield

Hi Gregory,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Verified Customer

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Marshall Raleigh, NC

I like the response time, professionalism, courteousness, and commitment.

4 years ago

Reply from American Home Shield

Hi Marshall,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Chuck Charlotte, NC

Went through the automated process then had to do it all over again with a representative

4 years ago

American Home Shield Reviews