American Home Shield: Read 34,905 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Karen Green Stone Mountain, GA

Renters were pleased with service I was not present but air conditioner was repaired

5 years ago

check_circle

Verified Customer

star star star star star_border

Pam Geffinger Henderson, NV

They don't replace like they used to, so some things just need fixing over and over.

5 years ago

check_circle

Verified Customer

star star star star star

Terry Hewitt Dolores, CO

We’ve been very pleased with the service we have received.

5 years ago

Reply from American Home Shield

Hi Terry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Brenda Davis Lindale, TX

Ease, speed of service and professional would recommend to anyone!

5 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Shanda Rogers Corona, CA

The process was fast and simple to follow. The service was great.

5 years ago

Reply from American Home Shield

Hi Shanda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

J Morrison Dallas, TX

Quick response and professional, timely and great follow up

5 years ago

Reply from American Home Shield

Hi J Morrison,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Mary Beth Neiman Cherry Hill, NJ

Very good, but had to go through a few service companies to finally get my washer fixed

5 years ago

check_circle

Verified Customer

star star star star star_border

Pam Omaha, NE

I have been asked about 10 times to review my ONE ever service call, which was excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Rebecca Zerbe Bear, DE

Fast service and never any problems with getting replacements.

5 years ago

Reply from American Home Shield

Hi Rebecca,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Lauren Milligan Thousand Oaks, CA

They immediately responded to a concern I had about a vendor

5 years ago

Reply from American Home Shield

Hi Lauren,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Karen Hoffman Opelika, AL

Quick service, prompt, friendly. Website is easy to make an appointment.

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Yolanda Jackson Huntsville, AL

Very professional. Arrived on and customer service is very helpful

5 years ago

Reply from American Home Shield

Hi Yolanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Kevin Fort Worth, TX

Hassle free, worry free, fast, professional, easy to use app.

5 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sandra Roddy Calimesa, CA

It’s nice knowing that I have backup if something goes wrong

5 years ago

Reply from American Home Shield

Hi Sandra,
I appreciate your feedback and hope you continue to enjoy American Home Shield!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

John Garcia Del Solar Cameron, NC

Excellent service, very few issues with all service provided

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Ellenwood, GA

Contractors they assign suck, they take 1 and a half weeks to come out then when they do another 1 week to orders parts that they sell at home depot

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience with the technician and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Judith Augustine Plano, TX

Not real good at problem solving. I keep getting told that "somone else" will be reviewing my claim and get back to me.

5 years ago

check_circle

Verified Customer

star star star star star

Paul Moreno Valley, CA

My first experience with them was my hot water heater and things went great.

5 years ago

Reply from American Home Shield

Hi Paul,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Marion O'Brien Charlotte, NC

Over 11+ years with AHS, Problems with my AC. Told it wasn't covered. Cost me $5500 to get it fixed. The company was from AHS.

5 years ago

Reply from American Home Shield

Hi Marion,
Your patronage over the past 11 years is more than appreciated! I would be glad to speak with you about the non covered AC cost to get the issues resolved.

May. 12th, 2021

check_circle

Verified Customer

star star star star star

Esekia Motu Killeen, TX

Always have a great customer and always delivery what been said on the phone.

5 years ago

Reply from American Home Shield

Hi Esekia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Nikki Courtney Naples, FL

The up front fee is higher than other companies. The monthly payments go up every year.

5 years ago

check_circle

Verified Customer

star star star star star

Ariana Rocha Kerman, CA

The service was excellent. Definitely exceeded my expectations!

5 years ago

Reply from American Home Shield

Hi Ariana,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Aniello DeSantis Centreville, VA

They have been reliable and have provided excellent service and vendors.

5 years ago

Reply from American Home Shield

Hi Aniello,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Angie District Heights, MD

Always respond in a timely manner. The professionalism is always spot on.

5 years ago

Reply from American Home Shield

Hi Angie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Alberto Sokol Arlington, TX

AHS has done everything they promised in a very professional manner.

5 years ago

Reply from American Home Shield

Hi Alberto,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Kathy Bellamy Lockhart, TX

AFS is responsive to my needs and has done well during the pandemic.

5 years ago

Reply from American Home Shield

Hi Kathy,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Linda Pollock Mulberry, FL

Always gets our service problems taken care of in a timely manner

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Maria Herrera Palmdale, CA

Best customer service, and I get service within a day or two.

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Rita Caruso Covington, KY

I had a plumbing problem and it was repaired with 24 hours.

5 years ago

Reply from American Home Shield

Hi Rita,
I appreciate your feedback and hope you continue to enjoy American Home Shield!

May. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Michelle New Orleans, LA

They are helpful and make getting house repairs completed without a lot of hassle

5 years ago

check_circle

Verified Customer

star star star star star

Gregory Lewis Tomball, TX

Honesty and helpful options given, punctual and professional.

5 years ago

Reply from American Home Shield

Hi Gregory,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Marshall Raleigh, NC

I like the response time, professionalism, courteousness, and commitment.

5 years ago

Reply from American Home Shield

Hi Marshall,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Chuck Charlotte, NC

Went through the automated process then had to do it all over again with a representative

5 years ago

check_circle

Verified Customer

star star star star star

Janet Marshall Hampton, VA

The people came on time, completed the work, and cleaned up after themselves.

5 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Terra Crews Prescott Valley, AZ

Responsive to claims however they need more contractors so they can respond quicker.

5 years ago

check_circle

Verified Customer

star star star star star

Mr Johns Lawton, OK

Best service and timeliness throughout each request for service.

5 years ago

Reply from American Home Shield

Hi Mr Johns,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

SRC Las Vegas, NV

I have had good experience before but most recent one was a nightmare, just plain horrible and contractor was combative and rude.

5 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience with the technician and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

check_circle

Verified Customer

star star star star star

Bob San Jose, CA

Very fast service, great coverage for the price. Low monthly rates.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Molina Tucson, AZ

They take care of situation within an appropriate amount of time

5 years ago

Reply from American Home Shield

Hi Molina,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sheila Alvarez Plano, TX

There are too many things not covered, a bit pricey, and don't send out highest quality companies or techs.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Eli Middletown, DE

Not realiable and customer not educated on the products they sell. They do not cover for a lot of things in the household.

5 years ago

Reply from American Home Shield

Hi Eli,
I hate to hear about the poor customer service experience. I would be glad to speak with to reach a resolution.

May. 12th, 2021

check_circle

Verified Customer

star star star star star

Patricia Hokett Goldsboro, NC

Very polite and knowledgeable, and they showed concern about my situation.

5 years ago

Reply from American Home Shield

Hi Patricia,
We strive to provide you with knowledgeable techs to repair your home repairs!

May. 7th, 2021

check_circle

Verified Customer

star star star star star

LaVette Mehess Salem, OR

Takes them awhile but nice to have a way to get items fixed.

5 years ago

Reply from American Home Shield

Hi LaVette,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Gregg Chambliss Amarillo, TX

We have always had great service, and they are usually very prompt with the scheduled service call.

5 years ago

check_circle

Verified Customer

star star star star star

E Buesing Minneapolis, MN

They were quick to respond and very helpful with explaining everything.

5 years ago

Reply from American Home Shield

Hi E,
Thank you for your feedback!

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Lisa Palestine, TX

Excellent company, great customer service, affordable pricing

5 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2021

check_circle

Verified Customer

star star star star star

Carmen Moore Mabelvale, AR

They are very professional, reliable, and timely with their services.

5 years ago

Reply from American Home Shield

Hi Carmen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Daniel Leesburg, VA

Great home appliances warranty. Very responsive and quality worth your money

5 years ago

Reply from American Home Shield

Hi Daniel,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Dan Guzman Medford, OR

I was a small bit frustrated with having to work with their definition of urgent, and not mine.

5 years ago

check_circle

Verified Customer

star star star star star

Frederick Sanford, FL

Great service, value, customer service. Thanks so much, you guys rock!

5 years ago

Reply from American Home Shield

Hi Frederick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

American Home Shield Reviews