American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Nelda Villafuerte San Jose, CA

Great service, service person continued to check how my appliance was working.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Margaret Wingfield Norfolk, VA

They do their best to with your household problems and are easy to deal with.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Venus Mundy Cincinnati, OH

I would have like to receive a courtesy call as to why my service was delayed and to offer another choice.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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ANDRIA PALMER Fairburn, GA

the service was excellent the job was done in a timely manner

3 years ago

Reply from American Home Shield

Hi Andria,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Ron McCain Maricopa, AZ

Awesome thanks great service and good product that they offer.

3 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Huey Hardy Hazlehurst, MS

Quality service was on point. Repair company highly qualified.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Kelson Pflugerville, TX

Very good value for the price. They have responded promptly to our requests for service.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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Barbara Harms Englewood, FL

All of our problems have been dealt with quickly and efficiently

3 years ago

Reply from American Home Shield

Hi Barbara,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Norma Kramoski Henderson, NV

Very efficient and don't take very long to get the job done.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Debbie Florence Union, WA

Great response to our request and the work was completed in a timely manner.

3 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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Barbara Hughes Fairburn, GA

Appointment made in a timely matter and called if there were any problems

3 years ago

Reply from American Home Shield

Hi Barbara,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Patricia Holtz Queen Creek, AZ

They were very prompt in getting service to my house immediately

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Carlos Rustia Palm Springs, CA

Great coverage. Easy to reach. Very responsive to my requests. Timely service..

3 years ago

Reply from American Home Shield

Hi Carlos,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Lou North Las Vegas, NV

Excellent service by contractors referred. Reasonable contract selections.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Jennifer Lim Killeen, TX

Excellent service, very prompt in getting the requested service done.

3 years ago

Reply from American Home Shield

Hi Jennifer,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Brent Gastonia, NC

The Service and availability was great, experience was valued

3 years ago

Reply from American Home Shield

Hi Brent,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Ronald Hirschfield Boynton Beach, FL

They replaced my cooktop stove which couldn’t be repaired for full value.

3 years ago

Reply from American Home Shield

Hi Ronald,
It was a pleasure servicing you. I really appreciate you taking the time to share your feedback about the replacement.

Mar. 30th, 2021

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Verified Customer

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Kevin Williams Las Vegas, NV

They have been there from day 1 and got the job done when called.

3 years ago

Reply from American Home Shield

Hi Ken,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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MG Waco, TX

Some of the repair companies look for loophole not to repair service , but they still get the $100.00 serviced call money.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Madeleine Tampa, FL

always get problem fixed, easy to use and schedule, cost effective !!

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Mike Greenbackville, VA

I appreciate the easy process of placing a request for a repair.

3 years ago

Reply from American Home Shield

Thanks for sharing that our process was easy.

Mar. 29th, 2021

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Verified Customer

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Thomas Walker Round Rock, TX

There was a quick response during the ice/snow storm a few weeks ago.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs during all seasons.

Mar. 30th, 2021

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Verified Customer

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Renee' Calumet City, IL

I've been with AHS for years. They are very professional and easy to schedule service requests.

3 years ago

Reply from American Home Shield

Thanks for your loyalty.

Apr. 5th, 2021

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Verified Customer

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Jean Louisville, KY

Responsive, Good Customer Service Team. Vendors are reliable

3 years ago

Reply from American Home Shield

Hi Jean,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Junetta Turnage Accokeek, MD

They make promises they do not keep. They are difficult to reach. They tell customers different info than they tell the contractors.

3 years ago

Reply from American Home Shield

Hi Junetta,
Thank you for making us aware of your most recent experience. I would be glad to speak with you to get the electrical issues resolved.

Apr. 1st, 2021

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Verified Customer

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Cathy Mauricio Oklahoma City, OK

They’re trustworthy, great customer service, great value for the cost

3 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Gina Peters Haymarket, VA

Some contractors are good, others not so good and there isn't support if contractors are not doing the job needed.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 5th, 2021

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Verified Customer

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Veronica Davis & Danny Parker Louisville, KY

Any time we’ve had an issue it has been resolved in a day or Two.

3 years ago

Reply from American Home Shield

Hi Veronica & Danny,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 31st, 2021

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Verified Customer

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Gregory Jones Massillon, OH

Good company they cover all my dishwasher stove ac washer dryer

3 years ago

Reply from American Home Shield

Hi Gregory,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Rick Hood Jacksonville, FL

Easley to place service request and promptly handled service call

3 years ago

Reply from American Home Shield

Hi Rick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Sarah C. Southgate, MI

They solved our problem quickly and were able to fix it ahead of schedule.

3 years ago

Reply from American Home Shield

Hi Sarah,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Bernard J Rabalais Covington, LA

Great service when needed at a fair price when needed the most

3 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Michael Tehachapi, CA

They provide very good protection and very good service contractors

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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Tammy Gressman Bakersfield, CA

Great service, covers a lot of means. Very good response time.

3 years ago

Reply from American Home Shield

Hi Tammy,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Jeffrey cook Covington, GA

They had a company call me one day after I put in the request

3 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 1st, 2021

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Verified Customer

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Carlos Echevarria Annapolis, MD

Very easy to use. Very courteous and professional help desk.

3 years ago

Reply from American Home Shield

Hi Carlos,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Buddy Bayless Pompano Beach, FL

Efficient, fast and honest service. I've had them for several years.

3 years ago

Reply from American Home Shield

Hi Buddy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Marty Felesena Manteno, IL

Timely and affordable service. Quick response and quality providers.

3 years ago

Reply from American Home Shield

Hi Marty,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Sandy Louisville, KY

They honor the contract and get repairmen out as soon as possible

3 years ago

Reply from American Home Shield

Hi Sandy,
Thanks for placing your trust in us and your willingness to share. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Aaron Burnett Owings Mills, MD

Lately my experience has been very bad by not honoring original assigned repair contractor GE and reassignment to another substandard contractor

3 years ago

Reply from American Home Shield

Hi Aaron,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Gallon Daigle Bossier City, LA

Prompt, courteous, and lived up to the contract for many years.

3 years ago

Reply from American Home Shield

Hi Gallon,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Dale Mortensen Kenosha, WI

Fast professional care.every time I have called for service.

3 years ago

Reply from American Home Shield

Hi Dale,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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A D West Palm Beach, FL

Prompt and efficient service. Plumbing repaired day after my request.

3 years ago

Reply from American Home Shield

Hi AD,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Gail Hund San Diego, CA

Responded to my claim request with a timely and appropriate call.

3 years ago

Reply from American Home Shield

Hi Gail,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2021

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Verified Customer

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Anonymous Waipahu, HI

Honesty, professional, friendly,ontime, effective communication

3 years ago

Reply from American Home Shield

Hi,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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ALTE Upper Marlboro, MD

Coverage on most items in the home, including electricity, plumbing, and appliances

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 7th, 2021

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Verified Customer

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Charles Garrett Oxon Hill, MD

Everything was done on time. The service we received was very good

3 years ago

Reply from American Home Shield

Hi Charles,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Elmer Harris Joliet, IL

Because they are relieable and timely about getting your problem handel

3 years ago

Reply from American Home Shield

Hi Elmer,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Lisa Marion, AR

They prices are reasonable and the work is done professedly

3 years ago

Reply from American Home Shield

Hi Lisa,
We strive to provide you with a great contract at an affordable price.

Apr. 1st, 2021

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Verified Customer

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Connie Duran

Hear in Alaska it some times takes time to get the service, but over all good service.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Connie,
Thank you for your feedback!

Apr. 1st, 2021

American Home Shield Reviews