American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Lzam McAllen, TX

Service has been excellent. Service orders are taken care of quickly

4 years ago

Reply from American Home Shield

Hi Lzam,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Lee North Las Vegas, NV

Easy to report issue and repair scheduling with prompt service

4 years ago

Reply from American Home Shield

Hi Lee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Fred Wood Boulder, CO

The services was very timely, generally easy to navigate and fair

4 years ago

Reply from American Home Shield

Hi Fred,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Sandi Inman De Bary, FL

They gave very fast response and used very polite and knowledgeable technicians

4 years ago

Reply from American Home Shield

Hi Sandi,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Cynthia Polanco Round Rock, TX

AHS process is fast to respond. Their service is affordable and fair.

4 years ago

Reply from American Home Shield

Hi Cynthia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Diane Kinlaw San Antonio, TX

I’ve been a customer for about 11 years and over the last several years their response time has been longer and contractors subpar

4 years ago

Reply from American Home Shield

Hi Diane,
Thank you for making us aware of your most recent service experience with an AHS. Your patronage of 11 plus years is greatly valued. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Bert College Station, TX

Prompt response and service. Very friendly customer service.

4 years ago

Reply from American Home Shield

Hi Bert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Patrick Wong Campbell, CA

excellent, punctual, value pricing, professional appointment and service

4 years ago

Reply from American Home Shield

Hi Patrick,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Judy Hymer Broken Arrow, OK

Only used them once so far but they came quickly and got the problem fixed.

4 years ago

Reply from American Home Shield

Hi Judy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Verified Customer

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Larry Moore Palmdale, CA

Always great service 😊 they're polite and fast on servicing there customers.

4 years ago

Reply from American Home Shield

Hi Larry,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Earl Mannoia

Stop hiring offshore service reps. They don't have a clue! They can't help with escalation and only read from a script. I shouldn't have to rely on the co tractor to tell me what my A/C upgrade options are, ortoget status on my unit upgrade. Ridiculous.

4 years ago Edited January 10, 2024

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Verified Customer

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BILL JOLLUCK Hampton, GA

Prompt response to my situation with a great referral, High Priority Plumbing.

4 years ago

Reply from American Home Shield

Hi Bill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Wilbur Brower Trenton, NC

I have had difficulty getting some repairs made, and the customer service leaves a lot to be desired.

4 years ago

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Verified Customer

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Melissa Davis Blooming Grove, TX

Professional, stayed in contact throughout the entire process

4 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Richard Tehachapi, CA

Easy to request a service call by computer o via a phone call.

4 years ago

Reply from American Home Shield

Richard, thank you for your review. We are so glad to hear you were able to requst the service you needed with ease. We understand the importance of our members being able to reach us when needed and look forward to providing the same experience for your future service needs.

May. 28th, 2021

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Verified Customer

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Gary Statesboro, GA

Always a quick response, good technicians, problems resoved without any hassle.

4 years ago

Reply from American Home Shield

Hi Gary,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Verified Customer

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Melissa Robinson Columbia, SC

Timely service and resolutions. We have always had excellent service with AHS.

4 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Ramzan Haq Stafford, VA

Professional and fastest response. The premium is affordable.

4 years ago

Reply from American Home Shield

Hi Ramzan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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Doug H. Alma, MI

Their response was swift with highly reliable and satisfactory results.

4 years ago

Reply from American Home Shield

Doug, thank you for taking the time to write such a positive review. We value our members opinions and we are very glad to hear your service issue was a taken care of quickly and to your satisfaction.

May. 28th, 2021

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Verified Customer

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Jose Sanchez Corona, CA

Excellent customer service, quality of service, best company, and value.

4 years ago

Reply from American Home Shield

Hi Jose,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Shelley Phoenix, AZ

Very responsive and easy to file claims. Comapnies they send are reliable and professional.

4 years ago

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Verified Customer

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Marilyn Hankins Kerrville, TX

I like a timely manner for AHS to respond to my particular problem!

4 years ago

Reply from American Home Shield

Hi Marilyn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Lou Polk City, FL

they have taken care of issues as promised, and make it easy to file a claim

4 years ago

Reply from American Home Shield

Thank you, Lou, for taking time to let us know your issue was resolved with satisfaction. It is our goal to fulfill our members expectations and make the process as easy as possible. We look forward to providing you with a great experience again soon.

May. 28th, 2021

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Verified Customer

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Erika Orr Corona, CA

They are quick to take care of any problems that may come up.

4 years ago

Reply from American Home Shield

Hi Erika,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 27th, 2021

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Verified Customer

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Michelle Whitlatch Gilbert, AZ

Quick to respond, techs knowledgeable. They are professional.

4 years ago

Reply from American Home Shield

Hi Michelle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Agnes Dublin, CA

The technician that did the repair with our heater did an excellent job

4 years ago

Reply from American Home Shield

Hi Agnes,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Mark D Danielsville, PA

Quick Response and delivered the kind of service I would expect!

4 years ago

Reply from American Home Shield

hI mARK,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 27th, 2021

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Verified Customer

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Mary Singleton Charleston, SC

When I needed their service they were on time and did a great job no problem.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Amy Van Dyne West Chester, OH

Very helpful customer service and D and P plumbing was awesome!

4 years ago

Reply from American Home Shield

Thank you Amy, for letting us know about the quality of service from D andP plumbing and we are so glad our customer service agents were helpful. We value your opinion and feedback.

May. 28th, 2021

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Verified Customer

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T. SHELTON Lincoln, DE

Friendly, expedient service. Could not have been more simple.

4 years ago

Reply from American Home Shield

Hi T. Shelton,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

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Verified Customer

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Lorrie Mercer Saint Louis, MO

Very quick turnaround with good quality companies providing service

4 years ago

Reply from American Home Shield

Hi Lorrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Sara Gilbert Leonard - 410 919-7578 - can you help me? Neenah, WI

My stove has been broken for 5+ months and they are not addressing the issue with a repair person that can actually fix it to offer to provide replacement.

4 years ago

Reply from American Home Shield

Sara, thank you for letting us know that the issue with your stove still has not been resolved. I'm sure it has been very inconvenient to be without your stove for over 5 months. I will be happy to speak with you regarding this matter and assist with getting the it resolved.

Jun. 2nd, 2021

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Verified Customer

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Milton Forman Burkburnett, TX

Got great service from them. They had a repair man out in 24 hours.

4 years ago

Reply from American Home Shield

Milton, thank you for taking the time to let us know how your service experience was. It is always important that we provide prompt and reliable service for our members. We look forward to taking care of your service needs in the future as well.

May. 28th, 2021

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Verified Customer

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A loyal customer Waldorf, MD

Always professional have used them for every home; quick and positive

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Adrienne Jarrett Hurst, TX

Always on time, companies that come out are polite, and knowledgeable.

4 years ago

Reply from American Home Shield

Adrienne, thank you very much for such a positive review. We know how important it is for our members to receive prompt and good quality service. We are so happy that you have been pleased with the companies that were sent to your home for your repair needs.

May. 28th, 2021

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Verified Customer

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Bruce Rehoboth Beach, DE

Rapid turnaround, professional service. I feel confident the job will be done.

4 years ago

Reply from American Home Shield

Hi Bruce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Darren Fair Oaks, CA

Easy to use and great coverage for almost all items in your house

4 years ago

Reply from American Home Shield

Hi Darren,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 26th, 2021

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Verified Customer

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John Bowles El Dorado Hills, CA

4 years ago

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Verified Customer

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Stacey Livingston Saint Louis, MO

No hassles! Once I pay my deductible the repairman is on the way

4 years ago

Reply from American Home Shield

Hi Stacey,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2021

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Verified Customer

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Cindy Roragen Bixby, OK

AHS delivers what they promise! They get these issue fixed fast

4 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Mary Maywood, IL

Did a good job, very professional. Job was done in good timelines

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Ryan Yuma, AZ

Been easy to work with thus far, but their coverage for AC units is not great at all

4 years ago

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Verified Customer

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Susan E Dean Las Vegas, NV

It is sometimes difficult to do what I need to do on the portal. Otherwise, they've been good.

4 years ago

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Verified Customer

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Thoma Evans Harker Heights, TX

Always there for you. Makes you happy when the job is finished

4 years ago

Reply from American Home Shield

Hi Thoma.

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Eduardo Visalia, CA

They are clear on what is covered and filing a claim is quick and easy.

4 years ago

Reply from American Home Shield

Hi Eduardo,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Joe Las Vegas, NV

A good company, but at times needs some pushing towards the most helpful action for the client

4 years ago

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Verified Customer

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Jeanne Ward Naples, FL

Replaced my AC when it was evident that was the only answer.

4 years ago

Reply from American Home Shield

Hi Jeanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

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Verified Customer

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Elizabeth Schultz Westlake, OH

I've called for service twice now and both times my issues were not resolved. Yet I still paid $100.00 each time.

4 years ago

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Verified Customer

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Andy Kingsville, TX

Great service. Accountability punctual dependable. Great company

4 years ago

Reply from American Home Shield

Hi Andy,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

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Verified Customer

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Tracie Magnolia, TX

Prompt and professional contractors each and every time I've used them.

4 years ago

Reply from American Home Shield

Hi Tracie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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