American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Joe G Natchez, MS

Response on needed repairs and contract clarifications when needed

4 years ago

Reply from American Home Shield

Hi Joe. Thank you for taking time to tell us about your positive experience with AHS. Our goal is to provide you with prompt and reliable service. We look forward to working with you again for your repair needs.

Jun. 3rd, 2021

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Verified Customer

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LS Hammond Savannah, GA

Efficiency (Cost and time), Informative and Customer Service

4 years ago

Reply from American Home Shield

Thank you for taking time to let us know about your service experience with AHS. We are so happy that we have met your expectations and look forward to doing so again in the future.

Jun. 3rd, 2021

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Verified Customer

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Julie Andres Manassas, VA

I have never had a problem getting my appliances looked at .Within 2 days

4 years ago

Reply from American Home Shield

Hi Julie. Thank you for taking time to rate your AHS service experience. It is so good to hear when our members are satified with the response time for repairs. We look foward to working with you again in the future and taking care of your repair needs.

Jun. 2nd, 2021

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Verified Customer

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Lynda Underwood Amarillo, TX

They are quick to send repairmen and the quality of service is great!

4 years ago

Reply from American Home Shield

Hi Lynda, thank you for letting us know about your repair experience with AHS. We are very happy to hear how pleased you are with the quality of service and response time. We hope that you continue to enjoy your home warranty coverage.

Jun. 2nd, 2021

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Verified Customer

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Rebecca Rush Tulsa, OK

Prompt response and follow through. Repairmen that they send are professional

4 years ago

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Verified Customer

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RONNY MITCHELL Sarasota, FL

Easy Website to navigate. Company responds quickly to schedule a contractor

4 years ago

Reply from American Home Shield

Hi Ronny, thank you for letting us know that you are able to enjoy the convenience of the website. We know how valuable your time is so we are also very glad to hear how quickly the contractor scheduled with you. Please continue to let us know how we are doing.

Jun. 2nd, 2021

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Verified Customer

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Paige Gant Lake Elsinore, CA

They respond quickly and professionally. They are very dependable

4 years ago

Reply from American Home Shield

Paige, we trully appreciate your time to let us know about your AHS experience. It is always important to receive reliable and prompt service. We will strive to continue to meet your repair needs in the future as well.

Jun. 2nd, 2021

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Verified Customer

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Sherry Mccullouch Mansfield, TX

I like the service they provided, the tech were always very friendly

4 years ago

Reply from American Home Shield

Sherry, thank you for taking time to let us know how your repair service went. We value and appreciate your feedback and look forward to providing you with exceptional service in the future.

Jun. 2nd, 2021

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Verified Customer

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Christi Pipersville, PA

I have been waiting almost 2 months for my oven to be fixed. I have called every day for weeks without a resolutions and they will never allow me to speak with a manager.

4 years ago

Reply from American Home Shield

Christi, thank you for taking time to let us know that the issue with your oven has not been resolved. We can imagine how inconvenient it is to not have a working oven. We would be happy to speak with your further to resolve this matter.

Jun. 3rd, 2021

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Verified Customer

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Colleen Barry Maysville, NC

Quick responsiveness of agents and prompt service from companies they contact

4 years ago

Reply from American Home Shield

Colleen, we appreciate your positive rating. We know that fast and dependable service is of key importance to our members. We are very happy to hear that you had a good service experience with our agents as well as the repair company.

Jun. 2nd, 2021

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Verified Customer

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Debra Diaz Las Vegas, NV

I can't get anyone to respond to my complaint and you can't get a number to their corporate office.

4 years ago

Reply from American Home Shield

HI Debra,
I hate to hear about your most recent experience with AHS. I would be glad to assist with your issues and reach a resolution.

Jun. 9th, 2021

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Verified Customer

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Mario Citrus Heights, CA

It took almost 2 weeks to get the item installed but after installed unit worked very well

4 years ago

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Verified Customer

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F Holloway Douglasville, GA

Service Response Time, problem resolution, and options given

4 years ago

Reply from American Home Shield

Thank you for providing feedback on the service you received. We know that your time is very valuable and we are glad to hear your repair needs were met. We look forward to working with you again in the future.

Jun. 2nd, 2021

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Verified Customer

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David Daniels Germantown, TN

AHS responds promptly and contracts with good repair companies

4 years ago

Reply from American Home Shield

David, thank you for rating your repair service with AHS. We are very pleased to hear the service was prompt and dependable. We look forward to taking care of your repair needs again in the future.

Jun. 2nd, 2021

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Verified Customer

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Carol Centerville, TX

quick and easy to use, since i can do it at my convenience online

4 years ago

Reply from American Home Shield

Hi Carol. Thank you for the positive feed back. We value your opinion. We are excited that you are able to enjoy the convenience of the website. We understand how valuable your time is and look forward to meeting your expectations for future repair needs.

Jun. 2nd, 2021

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Verified Customer

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J. Cruz Las Vegas, NV

Convenient to use. Most companies they use are commendable.

4 years ago

Reply from American Home Shield

Thank you for letting us know how we are doing. It is always good to hear when our members enjoy the convenience of their AHS warranty coverage. We know how important it is to meet your repair needs and look forward to meeting your expectations in the future.

Jun. 2nd, 2021

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Verified Customer

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Sheryl R Eagle Butler, PA

It took them two trips and two different days but they did get it fixed.

4 years ago

Reply from American Home Shield

Hi Sheryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Marc Gurevitch Nicholasville, KY

The claim system is prejudiced against person-to-person contact. And the voice prompt system is poorly designed.

4 years ago

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Verified Customer

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George Vernon Pembroke Pines, FL

It may take more than one visit, but they always get it right.

4 years ago

Reply from American Home Shield

Hi George. Thank you for taking time to let us know how your repair visit went. We know that your time is valuable and we appreciate your understanding when it took more than one visit to resolve the issue. We look forward to meeting your expectations for future repair needs.

Jun. 2nd, 2021

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Verified Customer

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Mark White Indianapolis, IN

The Website is very user freindly and customer service is Awesom!!

4 years ago

Reply from American Home Shield

Hi Mark, thank you so much for taking time to rate your service experience. We are so happy to hear that you can enjoy using the convenience of the website and that our customer service team has meet your expectations. We hope you continue to enjoy your warranty coverage.

Jun. 2nd, 2021

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Verified Customer

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Michael Frend Cleveland, OH

Fast response and very helpful. I have used them twice for my rental

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 8th, 2021

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Verified Customer

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Caryn Wolchuck Lake Forest, CA

Reliable and efficient. A bit hard to understand his English.

4 years ago

Reply from American Home Shield

Hi Caryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Roger Deshaies Tucson, AZ

Responsive and professional. Services provided are excellent

4 years ago

Reply from American Home Shield

Hi Roger,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Robert S Sims Hamilton, OH

They have covered each of our claims quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for letting us know about the fast and professional service you received. It is always important that we meet your repair needs as promptly and effectively as possible. We are excited about working with you again in the future.

Jun. 3rd, 2021

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Verified Customer

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Kevin Hanigan Harpers Ferry, WV

Communication, dedication, and customer service was fantastic!

4 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for your feedback and patronage to AHS. We will continue to provide you with quality coverage and customer service!

Jun. 8th, 2021

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Verified Customer

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Patrick Ronald Inskeep Brownsville, TX

The contractors that they have working for them are professional

4 years ago

Reply from American Home Shield

Hi Patrick,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Terry Louise Gooding Poquoson, VA

Professional, quick response, service is provided by qualified staff

4 years ago

Reply from American Home Shield

Hi Terry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Carlos Gomes Watertown, CT

they are fast, quick and no trouble having my items fixed or replaced

4 years ago

Reply from American Home Shield

Hi Carlos,
Thank you for sharing your most recent AHS experience with us. We will continue to service your home and provide a quick resolution for repairs.

Jun. 8th, 2021

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Verified Customer

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Rich B. McKeesport, PA

Fast, efficient, courteous. Took care of my issues quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Rich,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Margie Sanders Placentia, CA

They came early and handled the problem quickly, politely, and professionally.

4 years ago

Reply from American Home Shield

Hi Margie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Curtis Kniffen Bakersfield, CA

Professionalism and follow through. They are amazing at what they do.

4 years ago

Reply from American Home Shield

Hi Curtis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Troy Hamilton Orangevale, CA

Great customer service and willing to work with my hectic schedule

4 years ago

Reply from American Home Shield

Hi Troy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Verified Customer

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Fan Yu Renton, WA

Easy to get help, fast responding. Customer service is good.

4 years ago

Reply from American Home Shield

Hi Fan Yu,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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LtanyaFaulk Muskogee, OK

Got job done in a timely manner this time, I feel much better

4 years ago

Reply from American Home Shield

Hi Ltanya,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Mauricio Guzman Riverside, CA

Professionalism, clear communications and expectations set.

4 years ago

Reply from American Home Shield

Mauricio,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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LARRY D. ALCORN Quincy, IL

Very courteous and prompt. Very accommodating service professionals.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Thomas j Welsh Jr Memphis, TN

The job got done to the fullest. I feel like I am saving money.

4 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the service we provide!

May. 25th, 2021

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Verified Customer

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Bridget Thomas Pikesville, MD

I have always had my appliances looked at quickly & repaired efficiently.

4 years ago

Reply from American Home Shield

Hi Bridget,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Blanca Uribe Camas, WA

I have been having an on going issue for 1.5 yrs on my washer with not the result I want for my CA home. My WA home I have had good results.

4 years ago

Reply from American Home Shield

Hi Blanca,
Thank you for bringing the ongoing issues with the washer machine to our attention. I will be contacting you to assist with a resolution.

May. 27th, 2021

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Verified Customer

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Tomas McKinleyville, CA

American Home Sheild is easy to use and good customer services.

4 years ago

Reply from American Home Shield

Hi Tomas,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the service we provide!

May. 25th, 2021

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Verified Customer

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Glenda Hewlin Baltimore, MD

Technician showed up and repaired my refrigerator handle within minutes very professional.

4 years ago

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Verified Customer

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Dana Mundelein, IL

Technicians were knowledgeable n AHS lived up to their contract promises.

4 years ago

Reply from American Home Shield

Hi Dana,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2021

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Verified Customer

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William Morrison Galt, CA

Quick and complete service. Great repair and service personnel.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the service we provide!

May. 25th, 2021

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Verified Customer

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Harold May Glendale, AZ

The company that is assigned to our need always does a good job.

4 years ago

Reply from American Home Shield

Hi Harold,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Crystal Alexander North East, MD

I have had good and bad experiences with the service the have provided. Some of their contractors are questionable.

4 years ago

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Verified Customer

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Carol Elkins Cincinnati, OH

Had to call numerous times to get a response. Seems there was a computer glitch and it delayed my service request. It was very frustrating.

4 years ago

Reply from American Home Shield

Hi Carol,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Julie Tucker Taylorsville, NC

Their service is wonderful. Their value is worth the money.

4 years ago

Reply from American Home Shield

Hi Julie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Robert Blackman Evansville, IN

Easy to do business with. Do what they advertise they will do.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for your feedback!

May. 25th, 2021

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Verified Customer

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Jim Cofer Colleyville, TX

If your issue is an easy fix everything is great. If you have a problem with a vendor or an issue, it is impossible to get a resolution complete nightmare

4 years ago

Reply from American Home Shield

Hi Jim,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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David Johnson Crawfordsville, IN

They were on time and fixed the problem like the pro they are.

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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