American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Laura Buchanan Crystal Lake, IL

Always prompt service. I am happy with the service people who fix my issues.

4 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Courtnee Gabey Bellaire, TX

Always provides excellent companies to complete repairs needed!

4 years ago

Reply from American Home Shield

Hi Courtnee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Wanda Zinn Columbia, MO

Help solve issue quickly. Associates are extremely friendly and helpful.

4 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Carol Dunedin, FL

Good service when needed and responsive to calling in or online

4 years ago

Reply from American Home Shield

Hi Carol. Thank you for your feedback. We are so pleased to hear that you are happy with your AHS warranty. We can't wait to provide you with a great experience for your future repair needs.

Jun. 10th, 2021

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Verified Customer

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Ruben Cruz Gretna, LA

Reliable and helpful to resolve any problems arises at your home.

4 years ago

Reply from American Home Shield

Hi Ruben, thank youfor letting us know that we have been able to meet your repair needs. We always want our members to trust in the service we provide. We are so glad you are finding the value in your AHS warranty.

Jun. 10th, 2021

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Verified Customer

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Bob Portsmouth, VA

Because they did what they were supposed to do according to contract

4 years ago

Reply from American Home Shield

Thank you, Bob for letting us know about your AHS experience. We look forward to taking care of your future repair needs. Thank you for choosing AHS.

Jun. 10th, 2021

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Verified Customer

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Harry B Virginia Beach, VA

You filled my needs and solved my problem in a professional manner

4 years ago

Reply from American Home Shield

Hi Harry. We greatly apprecite you letting us know that the service you received was professional and your problem was solved. We look forward to taking care of your repair needs in the future.

Jun. 10th, 2021

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Verified Customer

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Julie San Antonio, TX

Very fast and professional service. We’ve never had a bad experience!

4 years ago

Reply from American Home Shield

Hi Julie, this is so wonderful to hear. We strive to provide our members with fast reliable service and we are so excited to hear that is what you experienced. Thank you for taking time to let us know.

Jun. 10th, 2021

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Verified Customer

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Keya Bowie, MD

Hard to get in contact with someone that can assist and speaks fluid English. Takes forever to get large ticket items like HVAC fixed.

4 years ago

Reply from American Home Shield

Hi Keya,
I hate to hear about your most recent American Home Shield customer service experience and the HVAC delays. I would be glad to speak with you.

Jun. 10th, 2021

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Verified Customer

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Patricia Carlson Summerville, SC

So far they have been a good company to us , sometimes the wait is long , but they get it done .

4 years ago

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Verified Customer

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Shareese Vaughn Philadelphia, PA

They're bad with communicating and the contractors they hire always cancel .They're not reasonable and they never compensate you when they mess up on their end.

4 years ago

Reply from American Home Shield

HI Shareese,
I would be glad to speak with you to discuss the issues that have been ongoing and reach a resolution.

Jun. 10th, 2021

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Verified Customer

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Jose Castro Franconia, VA

Timeliness and professional , thank you for going above and beyond

4 years ago

Reply from American Home Shield

Hi Jose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Alexis Robinson Jacksonville, FL

I started my open case on my washing machine March 26, 2021. It’s now June 3, 2021 and I still don’t have a working washing machine.

4 years ago

Reply from American Home Shield

Hi Alexis,
I hate to hear about your most recent experience. I would be glad to speak with you to reach a resolution.

Jun. 14th, 2021

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Verified Customer

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V Pflugerville, TX

Great Customer service to help me get me the appointment I needed

4 years ago

Reply from American Home Shield

Thank you, V. We are so happy to hear you were able to get the appointment you needed. We understand how valuable your time is. We appreciate you taking time to rate your AHS service experience.

Jun. 10th, 2021

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Verified Customer

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Sharon Clark Windermere, FL

Professional,polite, and respond quickly to any service needs

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Alicia Letson Modesto, CA

They have always been quick to respond to all of our claims.

4 years ago

Reply from American Home Shield

Hi Alicia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Cheryl Gibson Auburn, CA

On my first repair, all went quickly and as promised. Dryer works great!

4 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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John Morse Baton Rouge, LA

They do what they say their going to do and communicate very well

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2021

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Verified Customer

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Rosemary R Gomez San Antonio, TX

They are very hard to speak to and be heard. They do not hold their service companies accountable for more than 30 days.

4 years ago

Reply from American Home Shield

Hi Rosemary,
Thank you for bringing the recall period to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 14th, 2021

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Verified Customer

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Veronica Peck Chandler, AZ

Everyone that has come out here have been very friendly and professional.

4 years ago

Reply from American Home Shield

Hi Veronica,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the friendly service we provide!

Jun. 10th, 2021

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Verified Customer

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Jim E Kailua, HI

always fast to react, and helpful. have NEVER let us down.

4 years ago

Reply from American Home Shield

Hi JIm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Laura Spatz Williamsburg, VA

Most of the time things have gone smoothly, but an occasional bump is part of the experience.

4 years ago

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Verified Customer

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William Helton Lake Elsinore, CA

The service is very efficient and the techs are very friendly and helpful.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Pat Reisterstown, MD

Completely overwhelmed with responding to my situation almost immediately.

4 years ago

Reply from American Home Shield

Hi Pat,
We really appreciate you taking the time to share your American Home Shield experience with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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mary watson Saint Louis, MO

prompt and professional care. courteous, dependable and trustworthy

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Jean Norfolk, VA

Fast and accurate response. nothing else to say outstanding service

4 years ago

Reply from American Home Shield

Hi Jean,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Verified Customer

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Janet K Jackson Apopka, FL

Great service. Fast repair technicians. Wonderful service over all

4 years ago

Reply from American Home Shield

Hi Janet,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Verified Customer

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Debbie King Los Angeles, CA

The Tech was very professional and quick in solving the problem.

4 years ago

Reply from American Home Shield

Hi Debbie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 8th, 2021

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Verified Customer

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Dave levine Bradenton, FL

Poor customer service. Everything is off shore. Lack of follow through by staff. Repair vendors are mostly poor quality cut rate hacks.

4 years ago

Reply from American Home Shield

Hello Dave. We are very sorry to hear that you have not had the best experience with American Home Shield. We strive to provide our members with positive and dependale service. If there is an unresolved issue, we would be happy to speak with you to address the matter.

Jun. 8th, 2021

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Verified Customer

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Shannon North Las Vegas, NV

Quick resolution of the issues we've reported and professional contractors.

4 years ago

Reply from American Home Shield

Hi Shannon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Howard Ball Monett, MO

Great service......no problems....great repairman...fast response..

4 years ago

Reply from American Home Shield

Hi Howard,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2021

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Verified Customer

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Debra Leivas Ontario, CA

Friendly and explained the problem so we would know if it ever happened again

4 years ago

Reply from American Home Shield

Hi Debra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2021

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Verified Customer

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Cheryl Rapid City, SD

They were quick to get tech out to diagnose & fix my washer.

4 years ago

Reply from American Home Shield

Hi Cheryl. We are so happy to hear your washer was fixed and taken care of quickly. We want our members to trust we are always available to help when these type of problems happen. We will strive to provide you with great service in the future.

Jun. 7th, 2021

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Verified Customer

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MARGARET Bloomington, IL

Fast, reliable service. The repairman who did my work was excellent.

4 years ago

Reply from American Home Shield

Hi Margaret. Thank you so much for letting us know how your repair experience was. We know how valuable it is to receive prompt and reliable service when you are in need of a repair. We look forward to providing you with great service again in the future.

Jun. 7th, 2021

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Verified Customer

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HENRY V CROSSEN Henderson, NV

Very easy to deal with. Excellent coverage and customer service.

4 years ago

Reply from American Home Shield

Hi Henry,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2021

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Verified Customer

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Cheryl Chesterfield, VA

He was outstanding and did the job very quickly to resolve my problem.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Stewart L Green Henderson, NV

They were extremely efficient and took care of our problem very promptly.

4 years ago

Reply from American Home Shield

Hi Stewart,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Gerald Wooden Valdese, NC

Responsiveness and replaced our hot water heater when it went out.

4 years ago

Reply from American Home Shield

Hi Gerald,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Denise Ponca City, OK

Service was fast and the problem with my AC was fixed. Very satisfied with AHS.

4 years ago

Reply from American Home Shield

Hi Denise,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Maria P. Phoenix, AZ

Respond very fast to my call and schedule a appointment within 2 days

4 years ago

Reply from American Home Shield

Hi Maria. We are very happy to hear that you were pleased with the response time in handling your repair issue. We thank you for taking the time to let us know and we look forward to providing you with the same level of service in the future.

Jun. 7th, 2021

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Verified Customer

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Kevin Smith Bella Vista, AR

Timelines of response from the contractor, professionalism.

4 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Kathleen Dickson Riverdale, GA

When calling they are very patient and understanding of my needs.

4 years ago

Reply from American Home Shield

Thank you, Kathleen. We are so glad you had such a positive service experience. Thank you for taking time to let us know how we are doing.

Jun. 5th, 2021

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Verified Customer

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Regina Lukosik Goldsboro, NC

They do not always listen when you make a complaint about a company they sent to do repair work.

4 years ago

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Verified Customer

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Krisha L Jackson Flint, MI

Very knowledgeable about what the problem was and took care of it

4 years ago

Reply from American Home Shield

Thank you, Krisha. We are so happy to hear your repair issue was resolved effectively. We always want our members to be confident in the service we provide. We look forward to taking care of next repair as well.

Jun. 4th, 2021

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Verified Customer

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Barnett Norcross, GA

Great response - came out promptly. But have not heard back on promised followup.

4 years ago

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Verified Customer

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W. Comeaux Houston, TX

for professionalism and being on time and getting the problem solved.

4 years ago

Reply from American Home Shield

Hi W. Comeaux,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Edward Moore Stokesdale, NC

Problem corrected fast. No problems in getting a plumber to respond.

4 years ago

Reply from American Home Shield

Hi Edward,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Janet Hayes Marietta, GA

Fast service and Quality Companies you can trust working on your appliances

4 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Theodore Jones San Antonio, TX

AHS quickly selects highly qualified contractors for the job at hand.

4 years ago

Reply from American Home Shield

Hi Theodore,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Doug Crestview, FL

They are good and very trustworthy. I would recommend them to anyone

4 years ago

Reply from American Home Shield

Hi Doug,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 8th, 2021

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