American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Susan Pena Daly City, CA

I find some of their contractors are not as good/knowledgeable about the service you called for.

3 years ago

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Verified Customer

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Denise Boyer-Branigan Philadelphia, PA

the company is reliable, When I call they assign someone right away.

3 years ago

Reply from American Home Shield

Hi Denise,
We strive to provide you with a technician to repair your needs within a 24 to 48 hour time frame.

Apr. 24th, 2021

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Verified Customer

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Hillory Halbardier Schertz, TX

Service has been good so far except one minor issue with my renewal price last year.

3 years ago

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Verified Customer

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Susan E. Clinton, TN

Always respond quickly and the companies who respond do excellent work.

3 years ago

Reply from American Home Shield

Hi Susan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Lara Silver Spring, MD

Requests are dealt with promptly. The servicemen have been very professional.

3 years ago

Reply from American Home Shield

Hi Lara,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Pat Schafer Maricopa, AZ

Vendors responded in a timely fashion and were very courteous.

3 years ago

Reply from American Home Shield

Hi Pat,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Rose Saka Saint Petersburg, FL

I have been waiting to fix my refrigerator for almost 2 months. No good communication from them. I kept calling. No body hardly know what's going on

3 years ago

Reply from American Home Shield

Hi Rose,
Thank you for bringing the delay in service to our attention. I owuld be glad to speak with you to get the refrigerator resolved.

Apr. 28th, 2021

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Verified Customer

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Iren Timof Fremont, CA

Service on time and good quality. I hope on AHS trustworthiness

3 years ago

Reply from American Home Shield

Hi Iren,
Thank you for sharing your feedback with AHS. We strive to provide you with great service with a quick turnaround time.

Apr. 24th, 2021

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Verified Customer

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K Ryan Johns Island, SC

AHS contacted us almost immediately after we placed the order for leaking faucet in kitchen...

3 years ago

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Verified Customer

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Johanna Nunez San Angelo, TX

Professional, courteous and the job at hand was done in a timely manner

3 years ago

Reply from American Home Shield

Hi Johanna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 23rd, 2021

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Verified Customer

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Deanna Atwater, CA

They were prompt and got the job done quickly. Good communications and service. I would recommend.

3 years ago

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Verified Customer

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Thomas DeNicola Naples, FL

They are quick to respond. They get the job done. Good job.

3 years ago

Reply from American Home Shield

Hi Thomas,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Anonymous Edmond, OK

Most of the time they have good service and follow through. Gotten better over time.

3 years ago

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Verified Customer

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Victor Fowler Abilene, TX

Easy, no hassle claims. Customer service is always pleasant.

3 years ago

Reply from American Home Shield

Hi Victor,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Gail Hackson Snellville, GA

They claim they replace your products if they can’t fix and if you have an older product you only get the value. That could be $100

3 years ago

Reply from American Home Shield

Hi Gail,
I hate to hear about your most recent AHS experience and the replacement value cost. I would be glad to speak with you to get the issues resolved.

Apr. 23rd, 2021

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Verified Customer

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Kristen Horst Troy, MO

No problems so far. Fast response every time I make a claim

3 years ago

Reply from American Home Shield

Hi Kristen,
We hope you continue to enjoy American Home Shield and the service we provide!

Apr. 22nd, 2021

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Verified Customer

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Gabe F. Ogden, UT

Great service. I had issue and they took care of me quick. Highly recommended.

3 years ago

Reply from American Home Shield

Hi Gabe,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Rick Birmingham, AL

They always get done what I want done, on time and professionally.

3 years ago

Reply from American Home Shield

Hi Rick,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Joyce Hutchinson Amelia, OH

They are very efficient and come when they have the appointment

3 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Linda Michelle Hargett Macon, MS

Because they do what they say they will do. No hassles. No questions.

3 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

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Verified Customer

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Antonio Bertino Northwood, NH

Because they are always there to help and get you service ASAP.

3 years ago

Reply from American Home Shield

Hi Antonio,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Jeff Castro Novato, CA

Good service quality of the service and ease of setting appts

3 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

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Verified Customer

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Laurra Duran Crest Hill, IL

I have saved thousands on home appliance repair cost through AHS

3 years ago

Reply from American Home Shield

Hi Laurra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Michael Las Vegas, NV

Fast scheduling and getting parts if needed, then repairing the system

3 years ago

Reply from American Home Shield

Hi Michael,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Christy Hamby Fort Worth, TX

Great customer service, responsive. Used them 3 times in past 2 years. Not a single complaint.

3 years ago

Reply from American Home Shield

Hi Christy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 23rd, 2021

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Verified Customer

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Fred Infortunio Tomball, TX

Professional, mostly timely with excellent suppliers/vendors.

3 years ago

Reply from American Home Shield

Hi Fred,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Reyna A. Perez Austin, TX

They don't have enough providers so I have been waiting with a broken dryer for 8 weeks now. This is the second time that the dryer dies.

3 years ago

Reply from American Home Shield

Hi Reyna,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Verified Customer

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Dominique Cobb Tampa, FL

Hardest time getting someone on the phone. Also you ask not to get a company that has caused more issues.. they continue to pair you with that company. Would not recommend

3 years ago

Reply from American Home Shield

Hi Dominique,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the issues.

Apr. 30th, 2021

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Verified Customer

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Pat North Las Vegas, NV

I've used them several times & have been very happy with the results.

3 years ago

Reply from American Home Shield

Hi Pat,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Edgar Molina Fredericksburg, VA

Limited coverage in HVAC coverage. I got charge for a service call twice without having the service performed.

3 years ago

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Verified Customer

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Dennis McCurdy Pottsboro, TX

They always have good people to do the work we need and their service is quick

3 years ago

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Robert Lamb Birmingham, AL

Technician took very little time to diagnose problem and make the repair.

3 years ago

Reply from American Home Shield

Hi Robert,
We are pleased to hear about the technician who service your home repair needs while providing you with a timely and professional service experience.

Apr. 23rd, 2021

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Verified Customer

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Lois Miller Florissant, MO

You have always done an excellent job and responded quickly.

3 years ago

Reply from American Home Shield

Hi Lois,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Sharon Orme Riverside, CA

I like the service I receive from AHS. And the speed of mechanics

3 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Satisfied Customer Inwood, WV

Peace of mind! Great service , They use qualified contractors

3 years ago

Reply from American Home Shield

Hi,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Tom Morris Broken Arrow, OK

AHS gives us the peace of mind that most of our appliances can be serviced/fixed or replaced.

3 years ago

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Verified Customer

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Faith McClain-Hickey Centerville, GA

Speedy service and very friendly and trustworthy. Always on time.

3 years ago

Reply from American Home Shield

Hi Faith,
Thank you for providing us with insight to your American Home Shield experience! We hope you continue to the fast and friendly service we provide!

Apr. 22nd, 2021

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Verified Customer

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Tracey McFarland Little Elm, TX

Technicians professionalism, knowledge and determination to resolve the issue

3 years ago

Reply from American Home Shield

Hi Tracey,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Sylvia De La Garza San Antonio, TX

Great customer service and reliable. Service calls were done before 24 hours

3 years ago

Reply from American Home Shield

Hi Sylvia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Edward

I have always gotten good and prompt service when I have called.

3 years ago

Reply from American Home Shield

Hi Edward,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Barbara Bottom Fountain, CO

They listen to the problem and ready to fix it what was needed

3 years ago

Reply from American Home Shield

Hi Barbara,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Karen Hart Mineral Wells, TX

They have taken care of us as customers for 20 years, very dependable.

3 years ago

Reply from American Home Shield

Hi Karen,
Your patronage over the past 20 years is more than appreciated and we hope you continue to enjoy dependable service from AHS!

Apr. 22nd, 2021

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Verified Customer

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Rayland Alexandria, LA

Have had two items serviced by them and no complaints on handling

3 years ago

Reply from American Home Shield

Hi Rayland,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Stephen Rand Chesapeake, VA

The companies' employees are knowledgeable very respectable get the job done

3 years ago

Reply from American Home Shield

Hi Stephen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Surinderjeet Bajwa Hayward, CA

Prompt response and quick arrangement with the technicians to come.

3 years ago

Reply from American Home Shield

Hi Surinderjeet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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K Northridge, CA

Before we get the service, we have to go through a hard process and we must pay before we get the service. Their customer service sucks.

3 years ago

Reply from American Home Shield

Hi K,
Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.

Apr. 8th, 2021

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Verified Customer

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Eleanor Fones Lusby, MD

Consistently on time with professional people to answer calls for repair

3 years ago

Reply from American Home Shield

Hi Eleanor,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Debbie Stearley Saint Augustine, FL

Got service on 11/5/20 still waiting on refund from Feron, contacted MANY times still no refund

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Donna Jackson Baltimore, MD

They were very efficient with my problem and help me resolve it quickly.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 8th, 2021

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Verified Customer

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Diane McCrory Atlanta, GA

Quick response, knowledgeable technicians, and complete coverage

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on.

Apr. 8th, 2021

American Home Shield Reviews