American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Kathy Bellamy Lockhart, TX

AFS is responsive to my needs and has done well during the pandemic.

3 years ago

Reply from American Home Shield

Hi Kathy,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

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Verified Customer

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Linda Pollock Mulberry, FL

Always gets our service problems taken care of in a timely manner

3 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Maria Herrera Palmdale, CA

Best customer service, and I get service within a day or two.

3 years ago

Reply from American Home Shield

Hi Maria,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Rita Caruso Covington, KY

I had a plumbing problem and it was repaired with 24 hours.

3 years ago

Reply from American Home Shield

Hi Rita,
I appreciate your feedback and hope you continue to enjoy American Home Shield!

May. 5th, 2021

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Verified Customer

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Michelle New Orleans, LA

They are helpful and make getting house repairs completed without a lot of hassle

3 years ago

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Verified Customer

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Gregory Lewis Tomball, TX

Honesty and helpful options given, punctual and professional.

3 years ago

Reply from American Home Shield

Hi Gregory,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Verified Customer

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Marshall Raleigh, NC

I like the response time, professionalism, courteousness, and commitment.

3 years ago

Reply from American Home Shield

Hi Marshall,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Chuck Charlotte, NC

Went through the automated process then had to do it all over again with a representative

3 years ago

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Verified Customer

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Janet Marshall Hampton, VA

The people came on time, completed the work, and cleaned up after themselves.

3 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Terra Crews Prescott Valley, AZ

Responsive to claims however they need more contractors so they can respond quicker.

3 years ago

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Verified Customer

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Mr Johns Lawton, OK

Best service and timeliness throughout each request for service.

3 years ago

Reply from American Home Shield

Hi Mr Johns,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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SRC Las Vegas, NV

I have had good experience before but most recent one was a nightmare, just plain horrible and contractor was combative and rude.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience with the technician and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Bob San Jose, CA

Very fast service, great coverage for the price. Low monthly rates.

3 years ago

Reply from American Home Shield

Hi Bob,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Molina Tucson, AZ

They take care of situation within an appropriate amount of time

3 years ago

Reply from American Home Shield

Hi Molina,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Sheila Alvarez Plano, TX

There are too many things not covered, a bit pricey, and don't send out highest quality companies or techs.

3 years ago

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Verified Customer

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Eli Middletown, DE

Not realiable and customer not educated on the products they sell. They do not cover for a lot of things in the household.

3 years ago

Reply from American Home Shield

Hi Eli,
I hate to hear about the poor customer service experience. I would be glad to speak with to reach a resolution.

May. 12th, 2021

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Verified Customer

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Patricia Hokett Goldsboro, NC

Very polite and knowledgeable, and they showed concern about my situation.

3 years ago

Reply from American Home Shield

Hi Patricia,
We strive to provide you with knowledgeable techs to repair your home repairs!

May. 7th, 2021

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Verified Customer

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LaVette Mehess Salem, OR

Takes them awhile but nice to have a way to get items fixed.

3 years ago

Reply from American Home Shield

Hi LaVette,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Gregg Chambliss Amarillo, TX

We have always had great service, and they are usually very prompt with the scheduled service call.

3 years ago

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Verified Customer

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E Buesing Minneapolis, MN

They were quick to respond and very helpful with explaining everything.

3 years ago

Reply from American Home Shield

Hi E,
Thank you for your feedback!

May. 7th, 2021

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Verified Customer

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Lisa Palestine, TX

Excellent company, great customer service, affordable pricing

3 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 3rd, 2021

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Verified Customer

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Carmen Moore Mabelvale, AR

They are very professional, reliable, and timely with their services.

3 years ago

Reply from American Home Shield

Hi Carmen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Verified Customer

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Daniel Leesburg, VA

Great home appliances warranty. Very responsive and quality worth your money

3 years ago

Reply from American Home Shield

Hi Daniel,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Dan Guzman Medford, OR

I was a small bit frustrated with having to work with their definition of urgent, and not mine.

3 years ago

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Verified Customer

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Frederick Sanford, FL

Great service, value, customer service. Thanks so much, you guys rock!

3 years ago

Reply from American Home Shield

Hi Frederick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

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Verified Customer

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Mary McAllister Pittsburgh, PA

Dependable, timely response time and they deal with good companies.

3 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Wanda Zwahr Pasadena, TX

They were prompt in fixing our problem and very professional.

3 years ago

Reply from American Home Shield

Hi Wanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2021

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Verified Customer

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Mia Taylor Spring, TX

The few times we've had to use them, we were satisfied with the service

3 years ago

Reply from American Home Shield

Hi Mia,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

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Verified Customer

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Pamela Gray Round Rock, TX

Prompt service; quality vendor; overall excellent customer service

3 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2021

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Verified Customer

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Albert Kellar Martinsville, IN

They always have taken care of all our needs with no hassle at all.

3 years ago

Reply from American Home Shield

Hi Albert,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

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Verified Customer

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Jeremy Fresno, CA

Only had used twice one was good and they fixed the problem the other they only fixed half the problem and guy ran off.

3 years ago

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Verified Customer

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Cheree Baton Rouge, LA

My very first claim they took care of a huge problem my whole outside AC unit.

3 years ago

Reply from American Home Shield

Hi Cheree,
We will continue to provide you with great customer service and a piece of mind to your AC home repairs.

May. 7th, 2021

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Verified Customer

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PC Whitewright, TX

No problems with them so far. Quick service. Always great service.

3 years ago

Reply from American Home Shield

Hi PC,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Cathrine Bahn Ewa Beach, HI

Problems with oversees customer service twice already. I was so irritated! It took over a week to get service.

3 years ago

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Verified Customer

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Don Phipps Lenoir, NC

Fast response and very fair, makes sure you are a happy customer.

3 years ago

Reply from American Home Shield

Hi Don,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Kathleen A Cravedi Las Vegas, NV

So far always good service always been there when I needed them

3 years ago

Reply from American Home Shield

Hi Kathleen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Verified Customer

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Richard Las Vegas, NV

They help me to get the services l couldn’t otherwise afford

3 years ago

Reply from American Home Shield

Hi Richard,
Thank you for your feedback!

Apr. 24th, 2021

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Verified Customer

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Lou Smaldino Bend, OR

Excellent service and follow up on pre/post emails and calls

3 years ago

Reply from American Home Shield

Hi Lou,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 23rd, 2021

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Verified Customer

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El Boca Raton, FL

Quick service and repairs done well. Cleaned up the area when complete.

3 years ago

Reply from American Home Shield

Hi El,
Our goal is to provide you with quick service and efficient repairs. We appreciate your feedback and will continue to do just that.

Apr. 24th, 2021

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Verified Customer

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Alex Hill Bethesda, MD

You don’t have to worry about what the repair person says since it is covered.

3 years ago

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Verified Customer

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Karen Joy Tehachapi, CA

You can’t be the price and service. Very happy we found them.

3 years ago

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 24th, 2021

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Verified Customer

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Michelle North Charleston, SC

Great service no issues & prompt, knowledgeable technicians

3 years ago

Reply from American Home Shield

Hi Michelle,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 24th, 2021

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Verified Customer

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Tiffanie Turner North Hills, CA

Excellent customer service, easy to request service and quick response.

3 years ago

Reply from American Home Shield

Hi Tiffanie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 23rd, 2021

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Verified Customer

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Dave L. Shelton, WA

Great value. On time and under budget. What more could you ask for?

3 years ago

Reply from American Home Shield

Hi Dave,
We really appreciate you taking the time to share your rating with us about your experience and the warranty cost effectiveness. We look forward to servicing you again soon.

Apr. 24th, 2021

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Verified Customer

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Stacy Frank Houston, TX

Not sure why I had to pay $100.00 for someone to come put my filter in correctly. No part was ordered or anything.

3 years ago

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Verified Customer

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Debra Las Vegas, NV

They don't cover all I need covered in the house & sometimes it takes days to get a repair person out

3 years ago

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Verified Customer

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Art Abraham Flower Mound, TX

Price for service call went up. Been with you for several years and always $75. Lady said State taxes, but our State tax hasn’t changed.

3 years ago

Reply from American Home Shield

Hi Art,
We hate to hear about the contract price increase. I would be glad to speak with you to address your concerns.

Apr. 27th, 2021

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Verified Customer

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Fran Ocean View, DE

Quick service and it is solution based. Dependable each time.

3 years ago

Reply from American Home Shield

Hi Fran,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Susie Mace Carlsbad, NM

Quick to respond and quick to repair. And they worked around my schedule!

3 years ago

Reply from American Home Shield

Hi Susie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Kimberly Henderson Silver Spring, MD

great service the technician was excellent. Solved the issue right away

3 years ago

Reply from American Home Shield

Hi Kimberly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

American Home Shield Reviews