American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Susan E Dean Las Vegas, NV

It is sometimes difficult to do what I need to do on the portal. Otherwise, they've been good.

3 years ago

check_circle

Verified Customer

star star star star star

Thoma Evans Harker Heights, TX

Always there for you. Makes you happy when the job is finished

3 years ago

Reply from American Home Shield

Hi Thoma.

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Eduardo Visalia, CA

They are clear on what is covered and filing a claim is quick and easy.

3 years ago

Reply from American Home Shield

Hi Eduardo,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Joe Las Vegas, NV

A good company, but at times needs some pushing towards the most helpful action for the client

3 years ago

check_circle

Verified Customer

star star star star star

Jeanne Ward Naples, FL

Replaced my AC when it was evident that was the only answer.

3 years ago

Reply from American Home Shield

Hi Jeanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Elizabeth Schultz Westlake, OH

I've called for service twice now and both times my issues were not resolved. Yet I still paid $100.00 each time.

3 years ago

check_circle

Verified Customer

star star star star star

Andy Kingsville, TX

Great service. Accountability punctual dependable. Great company

3 years ago

Reply from American Home Shield

Hi Andy,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Tracie Magnolia, TX

Prompt and professional contractors each and every time I've used them.

3 years ago

Reply from American Home Shield

Hi Tracie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Delphine Rhodes Mocksville, NC

Efficient, knowledgeable. Always explain what the problem is, and what needs to be done.

3 years ago

check_circle

Verified Customer

star star star star star

Jane Lethlean Freeport, IL

They have excellent service. They responded to my problem in a timely manner.

3 years ago

Reply from American Home Shield

Hi Jane,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Ben Baltimore, MD

Reliable stand up company that offers you a good rate and adequate protection.

3 years ago

Reply from American Home Shield

Hi Ben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

check_circle

Verified Customer

star star star star star_border

Dannielle Jasper Cincinnati, OH

Very easy to schedule service and the company that serviced my issue was very knowledgeable.

3 years ago

check_circle

Verified Customer

star star star star star

Jim De Lancey, NY

good timely service with telephone follow-up if there are issues

3 years ago

Reply from American Home Shield

Hi Jim,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Cynthia Castle Las Vegas, NV

They were very efficient in getting the problem taken care of.

3 years ago

Reply from American Home Shield

Hi Cynthia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Deb Surowiec-Montgerard Lake Havasu City, AZ

Prompt and courteous service. They are easy to work with and friendly

3 years ago

Reply from American Home Shield

Hi Deb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

check_circle

Verified Customer

star star star star star_border

Debra Annapolis, MD

3 years ago

check_circle

Verified Customer

star star star star star_border

C. Arrington-Thomas Columbia, SC

Because, I notice they always get the best Technicians and Service People to get the job done.

3 years ago

check_circle

Verified Customer

star star star star star

Wes Byas Waco, TX

When service has been requested it was provided quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Wes,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Mark Bonanni Jupiter, FL

The contractors have been good and AHS makes it easy to put in a request.

3 years ago

Reply from American Home Shield

Thank you, Mark for taking time to write a review of your service experiences. We understand the level of service our members expect from AHS and our vendors. We hope to meet your repair needs in the future with the same level of quality service.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Judith May Tempe, AZ

Very prompt service, have been with them many years and never had a problem.

3 years ago

Reply from American Home Shield

Hi Judith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Jo Hartt Brookeland, TX

They always solve our problem. When we call, it's gets done!

3 years ago

Reply from American Home Shield

Jo, thank you for taking the time to let us know how we have handled your service needs. We aim to provide professional and efficient service for our members. Please continue to let us know how we are doing.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

M Donovan Sarasota, FL

Price and successful service. Response to service has been prompt

3 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Wayne Bishop Hesperia, CA

Fast, efficient, and professional service, and technicians. Very pleased!

3 years ago

Reply from American Home Shield

Hi Wayne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Shari Byrd Midland, TX

No matter what kind of service I need. They always know who to contact.

3 years ago

Reply from American Home Shield

Shari, thank you for sharing your positive service experience. We are very happy to hear how pleased you are with our company. We will aim to reach this same standard of service for you in the future.

May. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Jovian Joppa, MD

They are fast and help me very quickly. Wish they could have helped me with a undated appliance.

3 years ago

check_circle

Verified Customer

star star star star star_border

Karen Green Stone Mountain, GA

Renters were pleased with service I was not present but air conditioner was repaired

3 years ago

check_circle

Verified Customer

star star star star star_border

Pam Geffinger Henderson, NV

They don't replace like they used to, so some things just need fixing over and over.

3 years ago

check_circle

Verified Customer

star star star star star

Terry Hewitt Dolores, CO

We’ve been very pleased with the service we have received.

3 years ago

Reply from American Home Shield

Hi Terry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Brenda Davis Lindale, TX

Ease, speed of service and professional would recommend to anyone!

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Shanda Rogers Corona, CA

The process was fast and simple to follow. The service was great.

3 years ago

Reply from American Home Shield

Hi Shanda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

J Morrison Dallas, TX

Quick response and professional, timely and great follow up

3 years ago

Reply from American Home Shield

Hi J Morrison,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Mary Beth Neiman Cherry Hill, NJ

Very good, but had to go through a few service companies to finally get my washer fixed

3 years ago

check_circle

Verified Customer

star star star star star_border

Pam Omaha, NE

I have been asked about 10 times to review my ONE ever service call, which was excellent.

3 years ago

check_circle

Verified Customer

star star star star star

Rebecca Zerbe Bear, DE

Fast service and never any problems with getting replacements.

3 years ago

Reply from American Home Shield

Hi Rebecca,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Lauren Milligan Thousand Oaks, CA

They immediately responded to a concern I had about a vendor

3 years ago

Reply from American Home Shield

Hi Lauren,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Karen Hoffman Opelika, AL

Quick service, prompt, friendly. Website is easy to make an appointment.

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Yolanda Jackson Huntsville, AL

Very professional. Arrived on and customer service is very helpful

3 years ago

Reply from American Home Shield

Hi Yolanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Kevin Fort Worth, TX

Hassle free, worry free, fast, professional, easy to use app.

3 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sandra Roddy Calimesa, CA

It’s nice knowing that I have backup if something goes wrong

3 years ago

Reply from American Home Shield

Hi Sandra,
I appreciate your feedback and hope you continue to enjoy American Home Shield!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

John Garcia Del Solar Cameron, NC

Excellent service, very few issues with all service provided

3 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Ellenwood, GA

Contractors they assign suck, they take 1 and a half weeks to come out then when they do another 1 week to orders parts that they sell at home depot

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience with the technician and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Judith Augustine Plano, TX

Not real good at problem solving. I keep getting told that "somone else" will be reviewing my claim and get back to me.

3 years ago

check_circle

Verified Customer

star star star star star

Paul Moreno Valley, CA

My first experience with them was my hot water heater and things went great.

3 years ago

Reply from American Home Shield

Hi Paul,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Marion O'Brien Charlotte, NC

Over 11+ years with AHS, Problems with my AC. Told it wasn't covered. Cost me $5500 to get it fixed. The company was from AHS.

3 years ago

Reply from American Home Shield

Hi Marion,
Your patronage over the past 11 years is more than appreciated! I would be glad to speak with you about the non covered AC cost to get the issues resolved.

May. 12th, 2021

check_circle

Verified Customer

star star star star star

Esekia Motu Killeen, TX

Always have a great customer and always delivery what been said on the phone.

3 years ago

Reply from American Home Shield

Hi Esekia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Nikki Courtney Naples, FL

The up front fee is higher than other companies. The monthly payments go up every year.

3 years ago

check_circle

Verified Customer

star star star star star

Ariana Rocha Kerman, CA

The service was excellent. Definitely exceeded my expectations!

3 years ago

Reply from American Home Shield

Hi Ariana,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Aniello DeSantis Centreville, VA

They have been reliable and have provided excellent service and vendors.

3 years ago

Reply from American Home Shield

Hi Aniello,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Angie District Heights, MD

Always respond in a timely manner. The professionalism is always spot on.

3 years ago

Reply from American Home Shield

Hi Angie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Alberto Sokol Arlington, TX

AHS has done everything they promised in a very professional manner.

3 years ago

Reply from American Home Shield

Hi Alberto,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

American Home Shield Reviews