American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Francis Nwosu Washington, DC

very good company that responds to any problem you might have

4 years ago

Reply from American Home Shield

Hi Francis,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Jade Garrett Trabuco Canyon, CA

American Home Shield is easy to navigate and communication is excellent

4 years ago

Reply from American Home Shield

Hi Jade,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Timothy Thomas Cordova, TN

Never heard anything about my refrigerator and it's been over a year! And my air is out they were supposed to be here between 12 and 5 and no one has showed up yet!

4 years ago

Reply from American Home Shield

Hi Timothy. Thank you for letting us know you have an unresolved issue with your refrigerator and air conditioning. I can see why this would be upsetting. I would be happy to speak with you to try and get these issues resolved.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Samuel S Humble, TX

Quick response and professional experts to take care of the problem

4 years ago

Reply from American Home Shield

Hi Samuel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Sue Edwards Manor, TX

I have been without central AC for 10 days now. When calling customer svc, long wait time and heavy accents.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Teddy Northridge, CA

Their contractors are not good. They are finding cause to reject the claim. You have to wsit over week to get a service.

4 years ago

Reply from American Home Shield

Hi Teddy,
I hate to hear about your less than satisfactory service experience with AHS. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Charles Vindon

I rates timeliness, AHS assigned a services n the vendor on contacting me for a good well date.

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Sonoma Jordan Woodbridge, VA

So far the experience has be good. I think my get valued service for the money I pay.

4 years ago

Reply from American Home Shield

Hi Sonoma,
Your feedback is greatly appreciated!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

William Howells Ridgefield, WA

Fast and effective and doesn't force low quality providers on us.

4 years ago

Reply from American Home Shield

Good morning William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Wolf Mojica Las Vegas, NV

Because they have saved me $hundreds in repairs and replacements.

4 years ago

Reply from American Home Shield

Hi Wolf,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

yolanda roy Lafayette, LA

I had no problems. Thwy were very quick to respond to my ac problem.

4 years ago

Reply from American Home Shield

Yolanda, thank you for taking time to provide such a positive review of your AHS experience. We know how valuable your time is and we are so happy that your problem was resolved so quickly. Thank you for trusting AHS.

Jun. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Las Vegas, NV

Always takes several calls to get questions answered, the company always finds a way of getting our of fixing things that are broken or no longer work. So many reasons

4 years ago

Reply from American Home Shield

Hello and thank you for taking time to let us know about your AHS experience. We hate to hear that your repair needs have not been met. I would be happy to speak with you to try and resolve your concerns.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sally White Shawnee, OK

Excellent response time Customer service was also extremely satisfying

4 years ago

Reply from American Home Shield

Hi Sally,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Anonymous Dripping Springs, TX

Great coverage at a reasonable price. Quick service. Reliable contractors.

4 years ago

Reply from American Home Shield

Hello and thank you so much for taking time to make such a positive review of your AHS experience. We are so excited you are finding the value in your home warranty coverage.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sami A. Evansville, IN

Great customer service and response time. Follow up is great too.

4 years ago

Reply from American Home Shield

Hi Sami, we are so delighted that you took time to let us know how great your experience has been with AHS. We look forward to taking care of your repair needs with the same level of service in the future.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

JB Waco, TX

The gentleman was professional prompt polite and knowledgeable

4 years ago

Reply from American Home Shield

Hi JB,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Carla Laird San Antonio, TX

Quick appointment scheduling & professional service companies.

4 years ago

Reply from American Home Shield

Hi Carla,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Denise Manon West Des Moines, IA

They always have taken good care of us in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Denise,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ebony Williams Park Forest, IL

Terrible, 3 months to fix bathroom issues. I had to pay $678 to clean my air conditioner. I'm not saving anything. They fixed a hole and didn't paint. Everything is bad..

4 years ago

Reply from American Home Shield

Hi Ebony. I really hate to hear that you have not had good experiences with having your repair needs met. I would be happy to speak with you and see how I may further assist you.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

James E Wilkerson Sr Saint George, UT

Because this need I had was promptly and professionally handled very well

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Gary L Hartlage Titusville, FL

They were very courteous and professional. Quickly handled my claim.

4 years ago

Reply from American Home Shield

Hi Gary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Julie Las Vegas, NV

quick and efficient service; they arrived at the time quoted

4 years ago

Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

John H Weber Brooksville, FL

Quick and easy solutions when problems raise their heads in the home

4 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and will continue to provide you with quick and easy solutions.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Jean Marie Hecker Cleveland, OH

Service was great. The technicians were on time, very nice and helpful.

4 years ago

Reply from American Home Shield

Hi Jean,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Jeffrey Kane Tucson, AZ

Very responsive and to my needs and getting the service technicians dispatched.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Dawn Mount Phoenix, AZ

I've been pleased with the promptness and quality of recent vendor techs.

4 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Monica Lemmon Pueblo, CO

Reliable, affordable and they cover what they say they will.

4 years ago

Reply from American Home Shield

Hi Monica,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

John Cumming, GA

Quick response and quality service. Good replacement options.

4 years ago

Reply from American Home Shield

Hi JOhn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Carnino Kimberling City, MO

Prompt action and no hassles. Easy to work with and follow up

4 years ago

Reply from American Home Shield

Hi Carnino,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Georgia Aoki Fresno, CA

Very easy to reach a person & very efficient in their service.

4 years ago

Reply from American Home Shield

Good morning Georgia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Linda Clinton, LA

Because they move very fast .They came out to fix it the next day.

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Mike and Sharon Maccombs Reynoldsburg, OH

Usually we wait until we've been with a company longer before we give them a perfect score.

4 years ago

check_circle

Verified Customer

star star star star star

Maria G Herrera Forney, TX

They are friendly, and have orders submitted in a timely manner !

4 years ago

Reply from American Home Shield

Good morning Maria,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Maricela Blythe, CA

They help me fast and with no problems, I was happy with the service

4 years ago

Reply from American Home Shield

Hi Maricela,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Martin Petrey Fredericksburg, VA

Excellent customer service and they stand behind their product.

4 years ago

Reply from American Home Shield

Hi Martin,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Mariya Sonoma, CA

Professionalism, easy to make an appointment, always answering phone.

4 years ago

Reply from American Home Shield

Hi Mariya. Thank you for taking time to rate your experience with AHS. We are here to take the hassle out of home repair needs and it is so great to hear that we have been able to do that for you. We will contine to strive to do so in the future as well.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Kelli martin Brooksville, FL

Fantastic service. Repair or replace contract is phenomenal. No issues.

4 years ago

Reply from American Home Shield

Hi Kelli,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Carrie Haworth Tucson, AZ

Because they always send someone who knows how to fix my problem

4 years ago

Reply from American Home Shield

Hi Carrie,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Cathy Hightower Dallas, TX

Love the convenience of just requesting a service call. I'm

4 years ago

Reply from American Home Shield

Hi Cathy,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Kevin Trapnell Evans, GA

need more Contractor option when requesting service. Need options to choose from based on prior experiences.

4 years ago

check_circle

Verified Customer

star star star star star

Ellen Pavela Humble, TX

Speedy service from contractor who was called to fix my air conditioner,

4 years ago

Reply from American Home Shield

Hi Ellen,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brandon Hartley Birmingham, AL

They don't hold their contractors accountable. I also never heard from AHS after they said my issue with contractor was under review. My frig is still broke after 9 MONTHS!

4 years ago

Reply from American Home Shield

Good morning Brandon,
I hate to hear about the ongoing delay in service to have the refrigerator issues repaired. I would be glad to speak with you to reach an immediate resolution.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Frank C Lopez Phoenix, AZ

They were prompt on making sure that we were help and satisfied

4 years ago

Reply from American Home Shield

Hi Frank,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Michele Arquette-Palermo Fort Myers, FL

Horrible customer service and crappy coverage. Tried to cancel but agent harassed me after an hour of trying I gave up and will try again with another agent.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michele,
I hate to hear about the three-week delay that has been experienced to get the air conditioner repaired. I would be glad to speak with you in order to reach a resolution.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Shirlene Holmes Conyers, GA

The service was prompt and the problem was solved swiftly, professionally

4 years ago

Reply from American Home Shield

Hi Shirlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Stanley Canales Catawba, NC

Good service communication via email or on line make it easy to manage

4 years ago

Reply from American Home Shield

Hi Stanley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Terry Cotton Prescott Valley, AZ

They responded to an issue only a few days into the warranty

4 years ago

Reply from American Home Shield

Hi tERRY,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Laurie Thelen Cedar Park, TX

Excellent technicians who respond very quickly to my AC problem

4 years ago

Reply from American Home Shield

Hi Lauire,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Mike Yarbrough Bend, OR

responsive, professional, reasonable price, reasonable cost service call

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Belinda Smith Oklahoma City, OK

Always handle my needs in a professional and proficient manner.

4 years ago

Reply from American Home Shield

Good morning Belinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

American Home Shield Reviews