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American Home Shield Reviews

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8.8

Overall Score

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Carla Laird San Antonio, TX

Quick appointment scheduling & professional service companies.

4 years ago

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Reply from American Home Shield

Hi Carla,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Denise Manon West Des Moines, IA

They always have taken good care of us in a very timely manner.

4 years ago

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Reply from American Home Shield

Hi Denise,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Ebony Williams Park Forest, IL

Terrible, 3 months to fix bathroom issues. I had to pay $678 to clean my air conditioner. I'm not saving anything. They fixed a hole and didn't paint. Everything is bad..

4 years ago

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Reply from American Home Shield

Hi Ebony. I really hate to hear that you have not had good experiences with having your repair needs met. I would be happy to speak with you and see how I may further assist you.

Jun. 24th, 2021

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James E Wilkerson Sr Saint George, UT

Because this need I had was promptly and professionally handled very well

4 years ago

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Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Gary L Hartlage Titusville, FL

They were very courteous and professional. Quickly handled my claim.

4 years ago

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Reply from American Home Shield

Hi Gary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Julie Las Vegas, NV

quick and efficient service; they arrived at the time quoted

4 years ago

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Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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John H Weber Brooksville, FL

Quick and easy solutions when problems raise their heads in the home

4 years ago

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Reply from American Home Shield

Hi John,
We appreciate your feedback and will continue to provide you with quick and easy solutions.

Jun. 24th, 2021

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Jean Marie Hecker Cleveland, OH

Service was great. The technicians were on time, very nice and helpful.

4 years ago

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Reply from American Home Shield

Hi Jean,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Jeffrey Kane Tucson, AZ

Very responsive and to my needs and getting the service technicians dispatched.

4 years ago

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Reply from American Home Shield

Hi Jeffrey,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Dawn Mount Phoenix, AZ

I've been pleased with the promptness and quality of recent vendor techs.

4 years ago

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Reply from American Home Shield

Hi Dawn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Monica Lemmon Pueblo, CO

Reliable, affordable and they cover what they say they will.

4 years ago

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Reply from American Home Shield

Hi Monica,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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John Cumming, GA

Quick response and quality service. Good replacement options.

4 years ago

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Reply from American Home Shield

Hi JOhn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Carnino Kimberling City, MO

Prompt action and no hassles. Easy to work with and follow up

4 years ago

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Reply from American Home Shield

Hi Carnino,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Georgia Aoki Fresno, CA

Very easy to reach a person & very efficient in their service.

4 years ago

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Reply from American Home Shield

Good morning Georgia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Linda Clinton, LA

Because they move very fast .They came out to fix it the next day.

4 years ago

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Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Mike and Sharon Maccombs Reynoldsburg, OH

Usually we wait until we've been with a company longer before we give them a perfect score.

4 years ago

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Maria G Herrera Forney, TX

They are friendly, and have orders submitted in a timely manner !

4 years ago

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Reply from American Home Shield

Good morning Maria,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Maricela Blythe, CA

They help me fast and with no problems, I was happy with the service

4 years ago

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Reply from American Home Shield

Hi Maricela,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Martin Petrey Fredericksburg, VA

Excellent customer service and they stand behind their product.

4 years ago

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Reply from American Home Shield

Hi Martin,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 22nd, 2021

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Mariya Sonoma, CA

Professionalism, easy to make an appointment, always answering phone.

4 years ago

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Reply from American Home Shield

Hi Mariya. Thank you for taking time to rate your experience with AHS. We are here to take the hassle out of home repair needs and it is so great to hear that we have been able to do that for you. We will contine to strive to do so in the future as well.

Jun. 23rd, 2021

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Kelli martin Brooksville, FL

Fantastic service. Repair or replace contract is phenomenal. No issues.

4 years ago

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Reply from American Home Shield

Hi Kelli,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Carrie Haworth Tucson, AZ

Because they always send someone who knows how to fix my problem

4 years ago

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Reply from American Home Shield

Hi Carrie,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

Jun. 24th, 2021

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Cathy Hightower Dallas, TX

Love the convenience of just requesting a service call. I'm

4 years ago

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Reply from American Home Shield

Hi Cathy,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Kevin Trapnell Evans, GA

need more Contractor option when requesting service. Need options to choose from based on prior experiences.

4 years ago

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Ellen Pavela Humble, TX

Speedy service from contractor who was called to fix my air conditioner,

4 years ago

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Reply from American Home Shield

Hi Ellen,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Brandon Hartley Birmingham, AL

They don't hold their contractors accountable. I also never heard from AHS after they said my issue with contractor was under review. My frig is still broke after 9 MONTHS!

4 years ago

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Reply from American Home Shield

Good morning Brandon,
I hate to hear about the ongoing delay in service to have the refrigerator issues repaired. I would be glad to speak with you to reach an immediate resolution.

Jun. 23rd, 2021

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Frank C Lopez Phoenix, AZ

They were prompt on making sure that we were help and satisfied

4 years ago

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Reply from American Home Shield

Hi Frank,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Michele Arquette-Palermo Fort Myers, FL

Horrible customer service and crappy coverage. Tried to cancel but agent harassed me after an hour of trying I gave up and will try again with another agent.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Michele,
I hate to hear about the three-week delay that has been experienced to get the air conditioner repaired. I would be glad to speak with you in order to reach a resolution.

Jun. 24th, 2021

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Shirlene Holmes Conyers, GA

The service was prompt and the problem was solved swiftly, professionally

4 years ago

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Reply from American Home Shield

Hi Shirlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Stanley Canales Catawba, NC

Good service communication via email or on line make it easy to manage

4 years ago

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Reply from American Home Shield

Hi Stanley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Terry Cotton Prescott Valley, AZ

They responded to an issue only a few days into the warranty

4 years ago

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Reply from American Home Shield

Hi tERRY,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Laurie Thelen Cedar Park, TX

Excellent technicians who respond very quickly to my AC problem

4 years ago

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Reply from American Home Shield

Hi Lauire,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Mike Yarbrough Bend, OR

responsive, professional, reasonable price, reasonable cost service call

4 years ago

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Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Belinda Smith Oklahoma City, OK

Always handle my needs in a professional and proficient manner.

4 years ago

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Reply from American Home Shield

Good morning Belinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Akash Mehta Hayward, CA

Service Call Pricing was hidden when talking to an agent. Also pricing does not match the service for something as simple as rekey a lock

4 years ago

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Reply from American Home Shield

Hi Akash,
Thank you for bringing the rekey issue to our attention. I would be glad to speak with you to reach a resolution.

Jun. 23rd, 2021

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Alicia rodriguez Henderson, NV

The technician was very knowledgeable and fast to fix the problem

4 years ago

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Reply from American Home Shield

Hi Alicia,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Mutsumi Angevine Walnut Creek, CA

Follows through to fix problems; requires wait 24 business hours or so each between contact persons

4 years ago

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Reply from American Home Shield

Hi Mutsumi,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Armishia WILEY ADAMS Riverdale, GA

Quick service of referring me to a good company for services

4 years ago

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Reply from American Home Shield

Hi Armishia,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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towannah Spring, TX

Are very quick to get a tech scheduled appointment to my home

4 years ago

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Reply from American Home Shield

Hi Towannah,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Audrey A Thomas Antioch, TN

good quality service very professional projects are done in timely manner

4 years ago

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Reply from American Home Shield

Hi Audrey,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Dan Beam Severn, MD

Their response was excellent, and the contractor they choose was excellent.

4 years ago

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Reply from American Home Shield

Hi Dan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 23rd, 2021

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Bennie Williams Fuquay-Varina, NC

The timely scheduling of the right contractor for the right job.

4 years ago

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Reply from American Home Shield

Hi Bennie,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Wm Taylor Fairless Hills, PA

The repair person showed a whole day early after calling to ok

4 years ago

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Reply from American Home Shield

Hi Wm,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Bala N. Aiyer Sugar Land, TX

They are very prompt in giving service and sending proper workers.

4 years ago

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Reply from American Home Shield

Hi Bala,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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quinn

Because they always been good to me and gotten things done quickly.

4 years ago

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Reply from American Home Shield

Hi Quinn,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Brenda West Des Moines, IA

Fast and easy to use, always on time, very good customer service

4 years ago

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Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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William T Scott Schertz, TX

Timely and fast response, Fixed and completed the job right the first time

4 years ago

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Reply from American Home Shield

Hi William.
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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C Ban Saint Louis, MO

Satisfied first service call. Serviceman very knowledgeable.

4 years ago

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Reply from American Home Shield

Hi C Ban,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Crystal Carter Heathsville, VA

Great experience and service with the providers sent to my home

4 years ago

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Reply from American Home Shield

Hi Crystal,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Chris Chappuie Shakopee, MN

They were able to dispatch a repair tech quickly when my AC went out.

4 years ago

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Reply from American Home Shield

Hi Chris,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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