American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Linda Clinton, LA

Because they move very fast .They came out to fix it the next day.

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Mike and Sharon Maccombs Reynoldsburg, OH

Usually we wait until we've been with a company longer before we give them a perfect score.

4 years ago

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Verified Customer

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Maria G Herrera Forney, TX

They are friendly, and have orders submitted in a timely manner !

4 years ago

Reply from American Home Shield

Good morning Maria,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Maricela Blythe, CA

They help me fast and with no problems, I was happy with the service

4 years ago

Reply from American Home Shield

Hi Maricela,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Martin Petrey Fredericksburg, VA

Excellent customer service and they stand behind their product.

4 years ago

Reply from American Home Shield

Hi Martin,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 22nd, 2021

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Verified Customer

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Mariya Sonoma, CA

Professionalism, easy to make an appointment, always answering phone.

4 years ago

Reply from American Home Shield

Hi Mariya. Thank you for taking time to rate your experience with AHS. We are here to take the hassle out of home repair needs and it is so great to hear that we have been able to do that for you. We will contine to strive to do so in the future as well.

Jun. 23rd, 2021

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Verified Customer

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Kelli martin Brooksville, FL

Fantastic service. Repair or replace contract is phenomenal. No issues.

4 years ago

Reply from American Home Shield

Hi Kelli,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Carrie Haworth Tucson, AZ

Because they always send someone who knows how to fix my problem

4 years ago

Reply from American Home Shield

Hi Carrie,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

Jun. 24th, 2021

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Verified Customer

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Cathy Hightower Dallas, TX

Love the convenience of just requesting a service call. I'm

4 years ago

Reply from American Home Shield

Hi Cathy,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Kevin Trapnell Evans, GA

need more Contractor option when requesting service. Need options to choose from based on prior experiences.

4 years ago

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Verified Customer

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Ellen Pavela Humble, TX

Speedy service from contractor who was called to fix my air conditioner,

4 years ago

Reply from American Home Shield

Hi Ellen,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Brandon Hartley Birmingham, AL

They don't hold their contractors accountable. I also never heard from AHS after they said my issue with contractor was under review. My frig is still broke after 9 MONTHS!

4 years ago

Reply from American Home Shield

Good morning Brandon,
I hate to hear about the ongoing delay in service to have the refrigerator issues repaired. I would be glad to speak with you to reach an immediate resolution.

Jun. 23rd, 2021

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Verified Customer

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Frank C Lopez Phoenix, AZ

They were prompt on making sure that we were help and satisfied

4 years ago

Reply from American Home Shield

Hi Frank,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Michele Arquette-Palermo Fort Myers, FL

Horrible customer service and crappy coverage. Tried to cancel but agent harassed me after an hour of trying I gave up and will try again with another agent.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michele,
I hate to hear about the three-week delay that has been experienced to get the air conditioner repaired. I would be glad to speak with you in order to reach a resolution.

Jun. 24th, 2021

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Verified Customer

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Shirlene Holmes Conyers, GA

The service was prompt and the problem was solved swiftly, professionally

4 years ago

Reply from American Home Shield

Hi Shirlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Stanley Canales Catawba, NC

Good service communication via email or on line make it easy to manage

4 years ago

Reply from American Home Shield

Hi Stanley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Terry Cotton Prescott Valley, AZ

They responded to an issue only a few days into the warranty

4 years ago

Reply from American Home Shield

Hi tERRY,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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Laurie Thelen Cedar Park, TX

Excellent technicians who respond very quickly to my AC problem

4 years ago

Reply from American Home Shield

Hi Lauire,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Mike Yarbrough Bend, OR

responsive, professional, reasonable price, reasonable cost service call

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Belinda Smith Oklahoma City, OK

Always handle my needs in a professional and proficient manner.

4 years ago

Reply from American Home Shield

Good morning Belinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Akash Mehta Hayward, CA

Service Call Pricing was hidden when talking to an agent. Also pricing does not match the service for something as simple as rekey a lock

4 years ago

Reply from American Home Shield

Hi Akash,
Thank you for bringing the rekey issue to our attention. I would be glad to speak with you to reach a resolution.

Jun. 23rd, 2021

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Verified Customer

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Alicia rodriguez Henderson, NV

The technician was very knowledgeable and fast to fix the problem

4 years ago

Reply from American Home Shield

Hi Alicia,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Mutsumi Angevine Walnut Creek, CA

Follows through to fix problems; requires wait 24 business hours or so each between contact persons

4 years ago

Reply from American Home Shield

Hi Mutsumi,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Armishia WILEY ADAMS Riverdale, GA

Quick service of referring me to a good company for services

4 years ago

Reply from American Home Shield

Hi Armishia,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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towannah Spring, TX

Are very quick to get a tech scheduled appointment to my home

4 years ago

Reply from American Home Shield

Hi Towannah,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Audrey A Thomas Antioch, TN

good quality service very professional projects are done in timely manner

4 years ago

Reply from American Home Shield

Hi Audrey,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Dan Beam Severn, MD

Their response was excellent, and the contractor they choose was excellent.

4 years ago

Reply from American Home Shield

Hi Dan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Bennie Williams Fuquay-Varina, NC

The timely scheduling of the right contractor for the right job.

4 years ago

Reply from American Home Shield

Hi Bennie,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Wm Taylor Fairless Hills, PA

The repair person showed a whole day early after calling to ok

4 years ago

Reply from American Home Shield

Hi Wm,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Bala N. Aiyer Sugar Land, TX

They are very prompt in giving service and sending proper workers.

4 years ago

Reply from American Home Shield

Hi Bala,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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quinn

Because they always been good to me and gotten things done quickly.

4 years ago

Reply from American Home Shield

Hi Quinn,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Brenda West Des Moines, IA

Fast and easy to use, always on time, very good customer service

4 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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William T Scott Schertz, TX

Timely and fast response, Fixed and completed the job right the first time

4 years ago

Reply from American Home Shield

Hi William.
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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C Ban Saint Louis, MO

Satisfied first service call. Serviceman very knowledgeable.

4 years ago

Reply from American Home Shield

Hi C Ban,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Crystal Carter Heathsville, VA

Great experience and service with the providers sent to my home

4 years ago

Reply from American Home Shield

Hi Crystal,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Chris Chappuie Shakopee, MN

They were able to dispatch a repair tech quickly when my AC went out.

4 years ago

Reply from American Home Shield

Hi Chris,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Chuck Wingo Lakemont, GA

AHS has been very prompt with their follow up & the contractors seem compitent.

4 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Claudia Mendoza Davenport, FL

AHS contracts professional and experienced companies in a timely manner.

4 years ago

Reply from American Home Shield

Hi Claudia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Carol Brown McDonough, GA

Excellent / timely service. I highly reccomend this company

4 years ago

Reply from American Home Shield

Hi Carol,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Christine Saint Charles, MO

It has been 3 weeks without a refrigerator. With no relief in site..this is totally unacceptable. Will think real hard about signing up again.

4 years ago

Reply from American Home Shield

Hi Christine,
I hate to hear about your less than satisfactory service experience to have the refrigerator repaired. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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Sarah E Herndon, VA

Service was fast, and the item was fixed as soon as the parts were shipped.

4 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Daniel Joanis Richmond, KY

I have used them almost 10 years. They are responsive to my needs.

4 years ago

Reply from American Home Shield

Hi Daniel,
Your patronage of 10 plus years is more than appreciated! We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Kevin J Orlando, FL

Excellent service so far. Fast response when calls, always had answers

4 years ago

Reply from American Home Shield

HI Kevin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 14th, 2021

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Verified Customer

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Marion Smith North Ridgeville, OH

responded quickly to my issue, helped us find the right professional quickly

4 years ago

Reply from American Home Shield

Hi Marion,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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G Rosenberg, TX

Great value, agent went above and beyond to keep my business

4 years ago

Reply from American Home Shield

Hi G. That is so greast to hear. We are so happy to have you as an AHS member and will do our best to continue to provide you with service you can count on.

Jun. 15th, 2021

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Verified Customer

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Norma Garza-Escobedo Fort Worth, TX

Every time I have needed them, they have responded quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Norma,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2021

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Verified Customer

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nancy halinski Lake Orion, MI

Handy to have when something breaks down - they have a list of vetted contractors

4 years ago

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Verified Customer

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Stewart A Marshall Pine Bluff, AR

They do not cover what you think they may. AC system drip line leaked ruined my floor will not cover secondary damage. What are they supposed to cover?

4 years ago

Reply from American Home Shield

Hi Stewart. I can imagine how upsetting it can be if there is damage to your floors. I would be happy to speak with you regarding your coverage to better address this issue with you.

Jun. 15th, 2021

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Verified Customer

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Rhonda Harvey Forest Hill, LA

American Home Shield is on time with all our needs and questions,

4 years ago

Reply from American Home Shield

Hi Rhonda, thank you so much for letting us know about the prompt service your have received. We are so happy to hear that we have been able to address your repair needs. Thank you for choosing AHS.

Jun. 15th, 2021

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Verified Customer

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rohit gupta Newark, CA

Worst Customer Service ever.. Support team is not in US and takes more than 40-50 mins to reach them.. Already paid 3 times for the same service

4 years ago

Reply from American Home Shield

Hi Rohit,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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