American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Regina Lukosik Goldsboro, NC

They do not always listen when you make a complaint about a company they sent to do repair work.

3 years ago

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Verified Customer

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Krisha L Jackson Flint, MI

Very knowledgeable about what the problem was and took care of it

3 years ago

Reply from American Home Shield

Thank you, Krisha. We are so happy to hear your repair issue was resolved effectively. We always want our members to be confident in the service we provide. We look forward to taking care of next repair as well.

Jun. 4th, 2021

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Verified Customer

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Barnett Norcross, GA

Great response - came out promptly. But have not heard back on promised followup.

3 years ago

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Verified Customer

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W. Comeaux Houston, TX

for professionalism and being on time and getting the problem solved.

3 years ago

Reply from American Home Shield

Hi W. Comeaux,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Edward Moore Stokesdale, NC

Problem corrected fast. No problems in getting a plumber to respond.

3 years ago

Reply from American Home Shield

Hi Edward,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Janet Hayes Marietta, GA

Fast service and Quality Companies you can trust working on your appliances

3 years ago

Reply from American Home Shield

Hi Janet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Theodore Jones San Antonio, TX

AHS quickly selects highly qualified contractors for the job at hand.

3 years ago

Reply from American Home Shield

Hi Theodore,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Doug Crestview, FL

They are good and very trustworthy. I would recommend them to anyone

3 years ago

Reply from American Home Shield

Hi Doug,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 8th, 2021

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Verified Customer

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Neil Atkinson Lake Havasu City, AZ

Great service for the money and they refer professional service technicians

3 years ago

Reply from American Home Shield

Hi Neil,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Joyce Staggers Prattville, AL

Always prompt service. Fixes the problem that same day, if possible.

3 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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N.Haugen Pompano Beach, FL

Ease of problem resolution, timeliness in a service technician responding,

3 years ago

Reply from American Home Shield

Hi N. Haugen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Michelle M Sutton Houston, TX

Great customer service. AMS does what they say their going to do.

3 years ago

Reply from American Home Shield

Hi Michelle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Bonnie Hafen Saint George, UT

The young man who came to do the job was very nice and polite.

3 years ago

Reply from American Home Shield

Bonnie, thank you so much for taking time to rate your repair experience. We are very pleased the technician was nice and polite. We can't wait to provide you with a greast experience again in the future.

Jun. 7th, 2021

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Verified Customer

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Monique Casey Emmaus, PA

Because when i truly needed them they were there to make things easy for me.

3 years ago

Reply from American Home Shield

Hi Monique. It is wonderful to hear that we met your repair needs with ease. We want to make sure we provide you with confidence in your AHS warranty and provide the best service possible. Thank you for choosing AHS!

Jun. 7th, 2021

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Verified Customer

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lanetta mendez Amarillo, TX

They usually get some one out by the next day. It saves a lot of money

3 years ago

Reply from American Home Shield

Lanetta, thank you for taking time to let us know about your AHS experience. We are so happy that you are finding value in your home warranty. It is our goal to take the hassle out of home repairs. Thank you for allowing us to do that for you!

Jun. 7th, 2021

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Verified Customer

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Beverly OConnor Las Vegas, NV

They no longer offer you a list of contractors. You are forced to buy a service at a predetermined price, rather than negotiating with various vendors.

3 years ago

Reply from American Home Shield

Hi Beverly,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution.

Jun. 7th, 2021

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Verified Customer

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Casey K Oakdale, CA

Quick Responses and quality fixes on each of our repair requests so far!

3 years ago

Reply from American Home Shield

Casey, thank you for taking time to rate your service experience with AHS. We are very pleased to hear you received prompt quality service. We look forward to providing you with exceptional service for your future repair needs.

Jun. 2nd, 2021

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Verified Customer

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Juanita Muscolo Las Vegas, NV

Great company but way too many calls and emails about setting up the service when I already had it.

3 years ago

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Verified Customer

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LeeAnn Morton Lawrenceville, GA

Very timely with response, but once in a while the contractors they send out are not as helpful

3 years ago

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Verified Customer

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Bruce San Jose, CA

Poor communication skills, Coverage is a shell-game. Vendors are not reliable. The service charges are too high for the quality of vendors

3 years ago

Reply from American Home Shield

Hi Bruce,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution.

Jun. 7th, 2021

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Verified Customer

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Onetha Gilliard Miami, FL

No hassle when there is an item broken and it needs repair.

3 years ago

Reply from American Home Shield

Hi Onetha. Thank you for providing us with feeback of your service experience with AHS. We know how important it is for us to meet the standards of our members when it comes to your repair needs. We value you as an AHS member.

Jun. 3rd, 2021

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Verified Customer

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Jimmy Davis Fayetteville, GA

They have answered the call quickly and efficiently each time

3 years ago

Reply from American Home Shield

Hi Jimmy. We are excited to hear how well your AHS experience was. Thank you for taking the time to let us know. We will do our best to provide you with the same prompt and reliable service in the future.

Jun. 3rd, 2021

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Verified Customer

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Joe G Natchez, MS

Response on needed repairs and contract clarifications when needed

3 years ago

Reply from American Home Shield

Hi Joe. Thank you for taking time to tell us about your positive experience with AHS. Our goal is to provide you with prompt and reliable service. We look forward to working with you again for your repair needs.

Jun. 3rd, 2021

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Verified Customer

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LS Hammond Savannah, GA

Efficiency (Cost and time), Informative and Customer Service

3 years ago

Reply from American Home Shield

Thank you for taking time to let us know about your service experience with AHS. We are so happy that we have met your expectations and look forward to doing so again in the future.

Jun. 3rd, 2021

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Verified Customer

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Julie Andres Manassas, VA

I have never had a problem getting my appliances looked at .Within 2 days

3 years ago

Reply from American Home Shield

Hi Julie. Thank you for taking time to rate your AHS service experience. It is so good to hear when our members are satified with the response time for repairs. We look foward to working with you again in the future and taking care of your repair needs.

Jun. 2nd, 2021

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Verified Customer

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Lynda Underwood Amarillo, TX

They are quick to send repairmen and the quality of service is great!

3 years ago

Reply from American Home Shield

Hi Lynda, thank you for letting us know about your repair experience with AHS. We are very happy to hear how pleased you are with the quality of service and response time. We hope that you continue to enjoy your home warranty coverage.

Jun. 2nd, 2021

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Verified Customer

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Rebecca Rush Tulsa, OK

Prompt response and follow through. Repairmen that they send are professional

3 years ago

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Verified Customer

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RONNY MITCHELL Sarasota, FL

Easy Website to navigate. Company responds quickly to schedule a contractor

3 years ago

Reply from American Home Shield

Hi Ronny, thank you for letting us know that you are able to enjoy the convenience of the website. We know how valuable your time is so we are also very glad to hear how quickly the contractor scheduled with you. Please continue to let us know how we are doing.

Jun. 2nd, 2021

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Verified Customer

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Paige Gant Lake Elsinore, CA

They respond quickly and professionally. They are very dependable

3 years ago

Reply from American Home Shield

Paige, we trully appreciate your time to let us know about your AHS experience. It is always important to receive reliable and prompt service. We will strive to continue to meet your repair needs in the future as well.

Jun. 2nd, 2021

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Verified Customer

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Sherry Mccullouch Mansfield, TX

I like the service they provided, the tech were always very friendly

3 years ago

Reply from American Home Shield

Sherry, thank you for taking time to let us know how your repair service went. We value and appreciate your feedback and look forward to providing you with exceptional service in the future.

Jun. 2nd, 2021

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Verified Customer

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Christi Pipersville, PA

I have been waiting almost 2 months for my oven to be fixed. I have called every day for weeks without a resolutions and they will never allow me to speak with a manager.

3 years ago

Reply from American Home Shield

Christi, thank you for taking time to let us know that the issue with your oven has not been resolved. We can imagine how inconvenient it is to not have a working oven. We would be happy to speak with your further to resolve this matter.

Jun. 3rd, 2021

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Verified Customer

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Colleen Barry Maysville, NC

Quick responsiveness of agents and prompt service from companies they contact

3 years ago

Reply from American Home Shield

Colleen, we appreciate your positive rating. We know that fast and dependable service is of key importance to our members. We are very happy to hear that you had a good service experience with our agents as well as the repair company.

Jun. 2nd, 2021

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Verified Customer

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Debra Diaz Las Vegas, NV

I can't get anyone to respond to my complaint and you can't get a number to their corporate office.

3 years ago

Reply from American Home Shield

HI Debra,
I hate to hear about your most recent experience with AHS. I would be glad to assist with your issues and reach a resolution.

Jun. 9th, 2021

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Verified Customer

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Mario Citrus Heights, CA

It took almost 2 weeks to get the item installed but after installed unit worked very well

3 years ago

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Verified Customer

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F Holloway Douglasville, GA

Service Response Time, problem resolution, and options given

3 years ago

Reply from American Home Shield

Thank you for providing feedback on the service you received. We know that your time is very valuable and we are glad to hear your repair needs were met. We look forward to working with you again in the future.

Jun. 2nd, 2021

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Verified Customer

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David Daniels Germantown, TN

AHS responds promptly and contracts with good repair companies

3 years ago

Reply from American Home Shield

David, thank you for rating your repair service with AHS. We are very pleased to hear the service was prompt and dependable. We look forward to taking care of your repair needs again in the future.

Jun. 2nd, 2021

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Verified Customer

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Carol Centerville, TX

quick and easy to use, since i can do it at my convenience online

3 years ago

Reply from American Home Shield

Hi Carol. Thank you for the positive feed back. We value your opinion. We are excited that you are able to enjoy the convenience of the website. We understand how valuable your time is and look forward to meeting your expectations for future repair needs.

Jun. 2nd, 2021

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Verified Customer

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J. Cruz Las Vegas, NV

Convenient to use. Most companies they use are commendable.

3 years ago

Reply from American Home Shield

Thank you for letting us know how we are doing. It is always good to hear when our members enjoy the convenience of their AHS warranty coverage. We know how important it is to meet your repair needs and look forward to meeting your expectations in the future.

Jun. 2nd, 2021

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Verified Customer

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Sheryl R Eagle Butler, PA

It took them two trips and two different days but they did get it fixed.

3 years ago

Reply from American Home Shield

Hi Sheryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Marc Gurevitch Nicholasville, KY

The claim system is prejudiced against person-to-person contact. And the voice prompt system is poorly designed.

3 years ago

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Verified Customer

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George Vernon Pembroke Pines, FL

It may take more than one visit, but they always get it right.

3 years ago

Reply from American Home Shield

Hi George. Thank you for taking time to let us know how your repair visit went. We know that your time is valuable and we appreciate your understanding when it took more than one visit to resolve the issue. We look forward to meeting your expectations for future repair needs.

Jun. 2nd, 2021

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Verified Customer

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Mark White Indianapolis, IN

The Website is very user freindly and customer service is Awesom!!

3 years ago

Reply from American Home Shield

Hi Mark, thank you so much for taking time to rate your service experience. We are so happy to hear that you can enjoy using the convenience of the website and that our customer service team has meet your expectations. We hope you continue to enjoy your warranty coverage.

Jun. 2nd, 2021

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Verified Customer

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Michael Frend Cleveland, OH

Fast response and very helpful. I have used them twice for my rental

3 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 8th, 2021

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Verified Customer

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Caryn Wolchuck Lake Forest, CA

Reliable and efficient. A bit hard to understand his English.

3 years ago

Reply from American Home Shield

Hi Caryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Roger Deshaies Tucson, AZ

Responsive and professional. Services provided are excellent

3 years ago

Reply from American Home Shield

Hi Roger,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Robert S Sims Hamilton, OH

They have covered each of our claims quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Robert. Thank you for letting us know about the fast and professional service you received. It is always important that we meet your repair needs as promptly and effectively as possible. We are excited about working with you again in the future.

Jun. 3rd, 2021

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Verified Customer

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Kevin Hanigan Harpers Ferry, WV

Communication, dedication, and customer service was fantastic!

3 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for your feedback and patronage to AHS. We will continue to provide you with quality coverage and customer service!

Jun. 8th, 2021

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Verified Customer

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Patrick Ronald Inskeep Brownsville, TX

The contractors that they have working for them are professional

3 years ago

Reply from American Home Shield

Hi Patrick,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Terry Louise Gooding Poquoson, VA

Professional, quick response, service is provided by qualified staff

3 years ago

Reply from American Home Shield

Hi Terry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Carlos Gomes Watertown, CT

they are fast, quick and no trouble having my items fixed or replaced

3 years ago

Reply from American Home Shield

Hi Carlos,
Thank you for sharing your most recent AHS experience with us. We will continue to service your home and provide a quick resolution for repairs.

Jun. 8th, 2021

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