American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Keefee Conyers, GA

Great service call them the next they were there problem solve

4 years ago

Reply from American Home Shield

Hi Keefee. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 21st, 2021

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Verified Customer

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Kristopher Spearman Windsor Mill, MD

Pretty good I usually have the best experiences know complaints here.

4 years ago

Reply from American Home Shield

Hi Kristopher. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We can't wait to take care of your next repair need.

Jul. 21st, 2021

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Verified Customer

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Marilyn Mudge San Jose, CA

Still waiting fir repair man to come out and put in the part that was orderd

4 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for letting us know that there is a repair that has not been completed. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

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Verified Customer

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Mark Highley Red Bluff, CA

Our air conditioner quit. It was 114% It was fixed within 36 hours

4 years ago

Reply from American Home Shield

Hi Mark. This is so great to hear. We know how important it is to have your air working especially with extreme temperatures. We can't wait to provide your with great service for your next repair need as well. Please continue to let us know how we are doing.

Jul. 21st, 2021

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Verified Customer

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Michael Todd Rathdrum, ID

Quick service and found a provider to get my A/C back in service.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for the positive service review. it is very good to hear your air is back up and working. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 21st, 2021

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Verified Customer

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Milit Kumar Fountain Hills, AZ

Excellent service. Prompt and prices are very reasonable.

4 years ago

Reply from American Home Shield

HiMilit,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 21st, 2021

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Verified Customer

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Rick Vant Hof Annapolis, MD

Great, quick reply with contractor, and always good service providers

4 years ago

Reply from American Home Shield

Hi Rick,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Ashley Campbell Clinton Township, MI

Great company! Easy to work with. Great coverage. Helped me out a few times.

4 years ago

Reply from American Home Shield

Hi Ashley,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

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Verified Customer

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Austin Hensel Tallahassee, FL

Double charged me for a continuation of single work item. Contacted support and they refused to refund my money for this error.

4 years ago

Reply from American Home Shield

Hi Austin. I am sorry to hear that you did not receive a refund if you were double charged for a service repair. I would be happy to speak with you and assist with resolving this issue.

Jul. 23rd, 2021

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Verified Customer

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B Alicea Georgetown, TX

Contractors not the best. Do not take time to examine where issues are occurring. Walk away when issues still unresolved.

4 years ago

Reply from American Home Shield

Hi B Alicea,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to assist with a possible resolution.

Jul. 22nd, 2021

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Verified Customer

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Ellen Krause York, SC

Very good experience. I had no problem at all with their customer service.

4 years ago

Reply from American Home Shield

Hi Ellen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jul. 20th, 2021

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Verified Customer

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Joyce Rouse-Ware Killeen, TX

Every time I call the workers are courteous and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Joyce. It is wonderful to hear that you are pleased with the service you are receiving. We appreciate you letting us know how we are doing and we can't wait to take care of your next repair need.

Jul. 20th, 2021

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Verified Customer

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KENNEDY Henderson, NV

Immediately repair service on AC units and other items in need of repair.

4 years ago

Reply from American Home Shield

Hi Kennedy. Thank you so much for letting us know how quick and effective the repair service was for your AC. We do our best to resolve your repair needs as qucikly as possible. We are so happy to hear we were able to do this for you. Thank you for trusting AHS.

Jul. 20th, 2021

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Verified Customer

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Christopher Jared Costley Montgomery, AL

They had my request put in right away with a company to come to my home.

4 years ago

Reply from American Home Shield

Hi Christopher. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 13th, 2021

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Verified Customer

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Tracy Frisco, TX

Response time and techs are great. I've been happy with the warranty

4 years ago

Reply from American Home Shield

Hi Tracey. We really appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We will do our very best to continue to make you happy as valued member of American Home Shield.

Jul. 13th, 2021

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Verified Customer

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Gary Whyte Joplin, MO

Quick response, having qualified contractors that does great work.

4 years ago

Reply from American Home Shield

Thank you Gary. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 13th, 2021

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Verified Customer

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Angelo Lake Mary, FL

All techs are very professional. There still room for faster service response

4 years ago

Reply from American Home Shield

Hi Angelo. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences with the technicians, and we look forward taking care of your next repair need with a faster response.

Jul. 13th, 2021

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Verified Customer

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Andrea. Marlow Salida, CA

Great company to do business with. Always helpful and quick service calls.

4 years ago

Reply from American Home Shield

Thank you, Andrea. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for choosing American Home Shield.

Jul. 14th, 2021

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Verified Customer

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Ariella Majors Louisville, KY

Some repairs are slow but they do have good quality replacements

4 years ago

Reply from American Home Shield

Thank you, Ariella, for letting us know how we are doing. We value your opinion and feedback. It helps us know what areas we may need to improve. We are glad you are satisfied with the quality of replacements and we look forward to providing you with faster service for your next repair need.

Jul. 14th, 2021

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Verified Customer

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Kevin Burke Delavan, WI

ease of use for getting our garbage disposal serviced on line

4 years ago

Reply from American Home Shield

Hi Kevin. It is always good to hear about the good experiences members have with using the on line service. We look forward to taking the hassle out of your next repair need as well. Thank you for choosing AHS.

Jul. 14th, 2021

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Verified Customer

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Caroline loy Simpsonville, SC

If they can't fix it they replace it and the technicians that they send over

4 years ago

Reply from American Home Shield

Hi Caroline. We are so happy to hear that you are enjoying the coverage we offer. Thank you for allowing AHS the opportunity to service your home repair needs. We look forward to providing you with great service in the future as well.

Jul. 14th, 2021

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Verified Customer

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Deana Doney Beaverton, OR

Like AHS and service received and/or correction of problems.

4 years ago

Reply from American Home Shield

Hi Deana. Thank you for your positive review. We look forward to providing you with a great experience for your next repair need.

Jul. 14th, 2021

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Verified Customer

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Robert DeMarco Camarillo, CA

Great service and huge savings! i would highly recommend to anyone!

4 years ago

Reply from American Home Shield

Hi Robert. We are so thrilled to hear that you are finding the value in your warranty coverage. Thank you for your recommendation and for being a valued member of American Home Shield.

Jul. 14th, 2021

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Verified Customer

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Evelyn Childs Stockbridge, GA

they're the best! Great customer service and quality of care

4 years ago

Reply from American Home Shield

Hi Evelyn. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 14th, 2021

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Verified Customer

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Norman Kelley Austin, TX

Easy and convenient with prompt service. I have three houses covered.

4 years ago

Reply from American Home Shield

Hi Norman. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for being a valued member of American Home Shield.

Jul. 14th, 2021

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Verified Customer

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John Parkin Burlingame, CA

Timely repair, professional technician, diagnostic quickly done

4 years ago

Reply from American Home Shield

Hi John. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need. Thank you for trusting American Home Shield.

Jul. 13th, 2021

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Verified Customer

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Karen Walaitis Reno, NV

I hate dealing with the foreign call centers that read from a script and can't help solve difficult problems that deviate from their script.

4 years ago

Reply from American Home Shield

Hi Karan. I am sorry to hear that your problem was not address when calling American Home Shield. We are here to assist you. I would be happy to speak with you to see how I may help in resolving the matter.

Jul. 15th, 2021

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Verified Customer

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Michael L & Anita L Haney Saint Cloud, FL

Quick approval and repair completed. Happy with the results.

4 years ago

Reply from American Home Shield

Hi Michael & Anita. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and we are so excited that you allowed us the opportunity to do that for you. Please continue to let us know how we are doing.

Jul. 13th, 2021

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Verified Customer

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Alexis Gainesville, FL

So far have been great. Servicemen tidy, polite, & efficient

4 years ago

Reply from American Home Shield

Hi Alexis. Thank you for taking time to let us know about the effectiveness of your repair experience. Please continue to let us know how we are doing and we will do our very best to provide you with this same level of service for all your warranty repair needs.

Jul. 13th, 2021

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Verified Customer

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Prosper Gasu Oklahoma City, OK

Great and trustworthy people. Prompt in response to request

4 years ago

Reply from American Home Shield

Hi Prosper. We appreciate your time in reviewing your experience with AHS. It is very important to American Home Shield that our members know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 13th, 2021

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Verified Customer

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Jeffrey M Hill Glenside, PA

good response time, good replacement options, excellent customer service.

4 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for letting us know about your experiences with AHS. We strive to provide dependable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 13th, 2021

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Verified Customer

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Ron Orlando Coldspring, TX

They are always there when I need them. Great follow-up on claims.

4 years ago

Reply from American Home Shield

Hi Ron. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your warranty coverage.

Jul. 13th, 2021

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Verified Customer

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Sue Bradley Oklahoma City, OK

Everything was done in a timely manner land everyone was courteous and knowledgeable

4 years ago

Reply from American Home Shield

Hi Sue,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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Anthony Marana, AZ

Very good customer service. Works well with unique situations or requests

4 years ago

Reply from American Home Shield

Thank you, Anthony. It is always so good to hear about our members good service experiences. We thank you for taking time to let us know how we are doing. We look forward to taking care of your next repair need.

Jul. 13th, 2021

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Verified Customer

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Sarela Carreon Tucson, AZ

Low pricing. Hassle free claims. Fast service. Quality work

4 years ago

Reply from American Home Shield

Hello Sarela. We are so happy that you took time to let us know about your warranty experience. We are here to take the hassle out of home repairs. We look forward to providing you with an exceptional service experience for your next repair need.

Jul. 15th, 2021

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Verified Customer

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Sherif Awad Fresno, CA

Very accommodating and the vendors they have contracted with are top notch.

4 years ago

Reply from American Home Shield

Thank you, Sherif. We really appreciate your feedback. It is so good to know that you are happy with AHS as well as our service contractors. We thank you for trusting AHS to take care of your home repair needs.

Jul. 15th, 2021

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Verified Customer

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Stacie Mclaurin Windsor Mill, MD

I'm not pleased with AHS. They seem to try and get over and find every loop Boole to avoid fixing your appliance, or problem

4 years ago

Reply from American Home Shield

Hi Stacie. I am sorry to hear that you are not pleased with your recent service experience. We are here to address your concerns. I would be happy to speak with your further regarding this matter.

Jul. 19th, 2021

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Verified Customer

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Zach C. Virginia Beach, VA

Quick response to request, professional technicians. Problem fixed.

4 years ago

Reply from American Home Shield

Hi Zach. Thank you for the 5 star rating. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 14th, 2021

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Verified Customer

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juan El Paso, TX

All claims take a long time to resolve, I've been with out A/C for.almost 1 month and it's almost triple digits

4 years ago

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Verified Customer

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Kelvin Tillage Vidalia, LA

The response time from the call to the company to the contractor is fast.

4 years ago

Reply from American Home Shield

Hi Kelvin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 16th, 2021

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Verified Customer

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Leanne L Newman Woodway, TX

Good coverage. Professional service providers. Usually prompt service.

4 years ago

Reply from American Home Shield

Hi Leanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Lisa Scott Riverside, CA

Responsive and professional. Customer service is top notch.

4 years ago

Reply from American Home Shield

HiLisa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 16th, 2021

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Verified Customer

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Marissa Jimenez San Antonio, TX

Super efficient and great service. The Appt took less than 20 minutes.

4 years ago

Reply from American Home Shield

Hi Marissa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Michael Holt Salt Lake City, UT

waited 45 minutes on hold to take to someone, and he did not help. Very upset, it has been a month waiting for my micro wave to be fixed!!

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for your feeback and letting us know you still need help with your microwave. We are here to assist you. I would be happy to speak with you and address this matter further.

Jul. 20th, 2021

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Verified Customer

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Nimitt S Thakore Buffalo Grove, IL

Good. Value for Money. Would Definitely Recommend to Friends and Family.

4 years ago

Reply from American Home Shield

Hi Nimitt,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Oneida Holman Valrico, FL

I like their responsiveness and the quality of their vendors.

4 years ago

Reply from American Home Shield

Hi Oneida,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Venita Walker Richmond, VA

Everything prompt efficent and proffesional and price reaonable.

4 years ago

Reply from American Home Shield

Hi Venita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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William Salomon Beaufort, SC

Great customer service, and value for the money. Coverage is fantastic.

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Ambra Napier Valley, AL

They were prompt. Had our air conditioning unit repaired fast.

4 years ago

Reply from American Home Shield

Hi Ambra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 16th, 2021

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Verified Customer

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Beverly Dorsey Atlanta, GA

There follow through is excellent. Have recommended them to friends

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

American Home Shield Reviews