American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Dale West Orlando, FL

Still waiting on them to approve fixing the drywall that the plumbers they sent created when they did a re-pipe. It has been 2 weeks and I'm getting the runaround

4 years ago

Reply from American Home Shield

Hi Dale. I am sorry to hear that the drywall issue still has not been addressed. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 30th, 2021

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Verified Customer

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Yasmine Johnson Compton, CA

From the request of service to the repair was within a good time frame

4 years ago

Reply from American Home Shield

Hi Yasmine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Dwayne Bedwell West End, NC

AC trouble, very responsive this time. Easy to submit on line, not very responsive on phone

4 years ago

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Verified Customer

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Dana Farley Denison, TX

We have had good service from all the technicians who have worked on our issues.

4 years ago

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Verified Customer

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Bryan Front Royal, VA

It was great. Prompt service and fixed my issue right away.

4 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2021

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Verified Customer

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Eugene Las Vegas, NV

Exce;;ent response by AHS staff to my request and then follow-ups.

4 years ago

Reply from American Home Shield

HI Eugene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Ruby Adkins, TX

AMAZING ALL AROUND on point will recommend to all my family and friends

4 years ago

Reply from American Home Shield

Hi Ruby,
Your feedback is more than appreciated and we thank you for the referrals.

Jul. 21st, 2021

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Verified Customer

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Sally Wiggins Monument, CO

Have had someone out to the house two times and both vendors were greatly.

4 years ago

Reply from American Home Shield

Hi Sally. It is so wonderful that your repair needs were taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Jul. 21st, 2021

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Verified Customer

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Sherry Stewart Kansas City, MO

Very professional good to have coverage. The worker knew what he was doing

4 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Steve Summers Lumberton, TX

Technicians did a great job, but disappointed I had to pay $75 dollars call out and $595 for work done.

4 years ago

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Verified Customer

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Steven Villareal Grants Pass, OR

Great. They are very fast and right in it. They are very easy to file a claim.

4 years ago

Reply from American Home Shield

Hi Steven. We are so happy that you took time to let us know about your repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Tabatha Dauphin Island, AL

Fast and courteous service. Responded quick with appointment for service.

4 years ago

Reply from American Home Shield

Hi Tabitha. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 21st, 2021

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Verified Customer

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Theresa Beverly Saint Leonard, MD

Problems are always resolved, but sometimes the wait can be longer.

4 years ago

Reply from American Home Shield

Hi Theresa. We greatly appreciate your time to provide a review of your experience. It's so good to hear that your problems have always been resolved. We appreciate your patience when wait times can be longer than anticipated.

Jul. 21st, 2021

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Verified Customer

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Tomika Jones Baltimore, MD

American Home shield is good and willing to correct their mistakes.

4 years ago

Reply from American Home Shield

Hi Tomika. We appreciate your time to review your experience with AHS. We value your feedback and opinion and look forward to taking care of your next repair need. Please continue to let us know how we are doing.

Jul. 21st, 2021

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Verified Customer

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vincent diaz San Bernardino, CA

They were quick and did the job with excellence. Friendly as well.

4 years ago

Reply from American Home Shield

Hi Vincent,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Cecilia Chavez Vista, CA

Always great customer service and they always handle my problems.

4 years ago

Reply from American Home Shield

Hi Cecilia. Thank you for your positive review. We are delighted to hear about your experience and to know your problems were always taken care of to your satisfaction. Thank you for choosing AHS.

Jul. 22nd, 2021

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Verified Customer

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Christi Swing Cincinnati, OH

They were helpful and got us exactly what we needed to get our A/C fixed.

4 years ago

Reply from American Home Shield

Hi Christi,
I am pleased to hear about the prompt service that you've experienced to have the AC fixed and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Crisp Martinsville, VA

Quick response and professional customer service representatives

4 years ago

Reply from American Home Shield

Hi Crisp,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Currie The Colony, TX

Responsive when I need them. But sometimes takes a long time to get someone on the phone.

4 years ago

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Verified Customer

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David Whitfield Queen Creek, AZ

Fast schedule and timely repair. The repair company exceded my expection.

4 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to write a review. We aim to provide prompt and efficient service for our members. It makes us very happy to know we could do that for you. We look forward to providing you with this same level of service again.

Jul. 22nd, 2021

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Verified Customer

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Frederica Hondras Round Lake, IL

AHS notified professional company in which they give excellent service

4 years ago

Reply from American Home Shield

Hi Frederica,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 21st, 2021

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Verified Customer

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Glenn M Clubb Casa Grande, AZ

Good service prompt response nce of calls quick scheduled service

4 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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I Spann Darien, IL

It was simple, easy and fast. We did have a slight glitch but it all worked out.

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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J Gentry Mesa, AZ

I found Consolidated Mechanical ok to deal with. I chose not to use AHS, but not because of Consolidaed.

4 years ago

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Verified Customer

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JAMSHID AHMADPOUR Rancho Santa Margarita, CA

I had problem with my refrigerator they fix it without any question.

4 years ago

Reply from American Home Shield

Hi Jamshid,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Jason Tamlin Conroe, TX

Have had 2 repairs and home shield has been amazing. Great response time

4 years ago

Reply from American Home Shield

Hi Jason,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2021

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Verified Customer

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Joyce Dumas Vero Beach, FL

Prompt service tech appointment. The service was done quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Karen Ford Humble, TX

Have always been veru accomodating. Have had AHS since 1998

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. We look forwar to working with you and providing you with great service for many more years to come.

Jul. 21st, 2021

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Verified Customer

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karen haralson Roanoke, VA

Great service and easy to use will share with friends and family

4 years ago

Reply from American Home Shield

Hi Karen. We are so glad to hear that you are happy with the service we are providing. We really appreciate your time in sharing your experience. Thank you for being our valued home warranty member.

Jul. 21st, 2021

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Verified Customer

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Keefee Conyers, GA

Great service call them the next they were there problem solve

4 years ago

Reply from American Home Shield

Hi Keefee. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 21st, 2021

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Verified Customer

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Kristopher Spearman Windsor Mill, MD

Pretty good I usually have the best experiences know complaints here.

4 years ago

Reply from American Home Shield

Hi Kristopher. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We can't wait to take care of your next repair need.

Jul. 21st, 2021

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Verified Customer

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Marilyn Mudge San Jose, CA

Still waiting fir repair man to come out and put in the part that was orderd

4 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for letting us know that there is a repair that has not been completed. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

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Verified Customer

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Mark Highley Red Bluff, CA

Our air conditioner quit. It was 114% It was fixed within 36 hours

4 years ago

Reply from American Home Shield

Hi Mark. This is so great to hear. We know how important it is to have your air working especially with extreme temperatures. We can't wait to provide your with great service for your next repair need as well. Please continue to let us know how we are doing.

Jul. 21st, 2021

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Verified Customer

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Michael Todd Rathdrum, ID

Quick service and found a provider to get my A/C back in service.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for the positive service review. it is very good to hear your air is back up and working. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 21st, 2021

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Verified Customer

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Milit Kumar Fountain Hills, AZ

Excellent service. Prompt and prices are very reasonable.

4 years ago

Reply from American Home Shield

HiMilit,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 21st, 2021

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Verified Customer

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Rick Vant Hof Annapolis, MD

Great, quick reply with contractor, and always good service providers

4 years ago

Reply from American Home Shield

Hi Rick,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Ashley Campbell Clinton Township, MI

Great company! Easy to work with. Great coverage. Helped me out a few times.

4 years ago

Reply from American Home Shield

Hi Ashley,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

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Verified Customer

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Austin Hensel Tallahassee, FL

Double charged me for a continuation of single work item. Contacted support and they refused to refund my money for this error.

4 years ago

Reply from American Home Shield

Hi Austin. I am sorry to hear that you did not receive a refund if you were double charged for a service repair. I would be happy to speak with you and assist with resolving this issue.

Jul. 23rd, 2021

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Verified Customer

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B Alicea Georgetown, TX

Contractors not the best. Do not take time to examine where issues are occurring. Walk away when issues still unresolved.

4 years ago

Reply from American Home Shield

Hi B Alicea,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to assist with a possible resolution.

Jul. 22nd, 2021

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Verified Customer

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Ellen Krause York, SC

Very good experience. I had no problem at all with their customer service.

4 years ago

Reply from American Home Shield

Hi Ellen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jul. 20th, 2021

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Verified Customer

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Joyce Rouse-Ware Killeen, TX

Every time I call the workers are courteous and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Joyce. It is wonderful to hear that you are pleased with the service you are receiving. We appreciate you letting us know how we are doing and we can't wait to take care of your next repair need.

Jul. 20th, 2021

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Verified Customer

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KENNEDY Henderson, NV

Immediately repair service on AC units and other items in need of repair.

4 years ago

Reply from American Home Shield

Hi Kennedy. Thank you so much for letting us know how quick and effective the repair service was for your AC. We do our best to resolve your repair needs as qucikly as possible. We are so happy to hear we were able to do this for you. Thank you for trusting AHS.

Jul. 20th, 2021

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Verified Customer

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Christopher Jared Costley Montgomery, AL

They had my request put in right away with a company to come to my home.

4 years ago

Reply from American Home Shield

Hi Christopher. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 13th, 2021

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Verified Customer

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Tracy Frisco, TX

Response time and techs are great. I've been happy with the warranty

4 years ago

Reply from American Home Shield

Hi Tracey. We really appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We will do our very best to continue to make you happy as valued member of American Home Shield.

Jul. 13th, 2021

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Verified Customer

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Gary Whyte Joplin, MO

Quick response, having qualified contractors that does great work.

4 years ago

Reply from American Home Shield

Thank you Gary. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 13th, 2021

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Verified Customer

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Angelo Lake Mary, FL

All techs are very professional. There still room for faster service response

4 years ago

Reply from American Home Shield

Hi Angelo. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences with the technicians, and we look forward taking care of your next repair need with a faster response.

Jul. 13th, 2021

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Verified Customer

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Andrea. Marlow Salida, CA

Great company to do business with. Always helpful and quick service calls.

4 years ago

Reply from American Home Shield

Thank you, Andrea. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for choosing American Home Shield.

Jul. 14th, 2021

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Verified Customer

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Ariella Majors Louisville, KY

Some repairs are slow but they do have good quality replacements

4 years ago

Reply from American Home Shield

Thank you, Ariella, for letting us know how we are doing. We value your opinion and feedback. It helps us know what areas we may need to improve. We are glad you are satisfied with the quality of replacements and we look forward to providing you with faster service for your next repair need.

Jul. 14th, 2021

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Verified Customer

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Kevin Burke Delavan, WI

ease of use for getting our garbage disposal serviced on line

4 years ago

Reply from American Home Shield

Hi Kevin. It is always good to hear about the good experiences members have with using the on line service. We look forward to taking the hassle out of your next repair need as well. Thank you for choosing AHS.

Jul. 14th, 2021

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Verified Customer

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Caroline loy Simpsonville, SC

If they can't fix it they replace it and the technicians that they send over

4 years ago

Reply from American Home Shield

Hi Caroline. We are so happy to hear that you are enjoying the coverage we offer. Thank you for allowing AHS the opportunity to service your home repair needs. We look forward to providing you with great service in the future as well.

Jul. 14th, 2021

American Home Shield Reviews