American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Christi Swing Cincinnati, OH

They were helpful and got us exactly what we needed to get our A/C fixed.

4 years ago

Reply from American Home Shield

Hi Christi,
I am pleased to hear about the prompt service that you've experienced to have the AC fixed and hope you continue to enjoy it!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Crisp Martinsville, VA

Quick response and professional customer service representatives

4 years ago

Reply from American Home Shield

Hi Crisp,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Currie The Colony, TX

Responsive when I need them. But sometimes takes a long time to get someone on the phone.

4 years ago

check_circle

Verified Customer

star star star star star

David Whitfield Queen Creek, AZ

Fast schedule and timely repair. The repair company exceded my expection.

4 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to write a review. We aim to provide prompt and efficient service for our members. It makes us very happy to know we could do that for you. We look forward to providing you with this same level of service again.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Frederica Hondras Round Lake, IL

AHS notified professional company in which they give excellent service

4 years ago

Reply from American Home Shield

Hi Frederica,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Glenn M Clubb Casa Grande, AZ

Good service prompt response nce of calls quick scheduled service

4 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star_border

I Spann Darien, IL

It was simple, easy and fast. We did have a slight glitch but it all worked out.

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

J Gentry Mesa, AZ

I found Consolidated Mechanical ok to deal with. I chose not to use AHS, but not because of Consolidaed.

4 years ago

check_circle

Verified Customer

star star star star star

JAMSHID AHMADPOUR Rancho Santa Margarita, CA

I had problem with my refrigerator they fix it without any question.

4 years ago

Reply from American Home Shield

Hi Jamshid,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jason Tamlin Conroe, TX

Have had 2 repairs and home shield has been amazing. Great response time

4 years ago

Reply from American Home Shield

Hi Jason,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Joyce Dumas Vero Beach, FL

Prompt service tech appointment. The service was done quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Karen Ford Humble, TX

Have always been veru accomodating. Have had AHS since 1998

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. We look forwar to working with you and providing you with great service for many more years to come.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

karen haralson Roanoke, VA

Great service and easy to use will share with friends and family

4 years ago

Reply from American Home Shield

Hi Karen. We are so glad to hear that you are happy with the service we are providing. We really appreciate your time in sharing your experience. Thank you for being our valued home warranty member.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Keefee Conyers, GA

Great service call them the next they were there problem solve

4 years ago

Reply from American Home Shield

Hi Keefee. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Kristopher Spearman Windsor Mill, MD

Pretty good I usually have the best experiences know complaints here.

4 years ago

Reply from American Home Shield

Hi Kristopher. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We can't wait to take care of your next repair need.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Marilyn Mudge San Jose, CA

Still waiting fir repair man to come out and put in the part that was orderd

4 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for letting us know that there is a repair that has not been completed. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Mark Highley Red Bluff, CA

Our air conditioner quit. It was 114% It was fixed within 36 hours

4 years ago

Reply from American Home Shield

Hi Mark. This is so great to hear. We know how important it is to have your air working especially with extreme temperatures. We can't wait to provide your with great service for your next repair need as well. Please continue to let us know how we are doing.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Michael Todd Rathdrum, ID

Quick service and found a provider to get my A/C back in service.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for the positive service review. it is very good to hear your air is back up and working. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Milit Kumar Fountain Hills, AZ

Excellent service. Prompt and prices are very reasonable.

4 years ago

Reply from American Home Shield

HiMilit,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Rick Vant Hof Annapolis, MD

Great, quick reply with contractor, and always good service providers

4 years ago

Reply from American Home Shield

Hi Rick,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Ashley Campbell Clinton Township, MI

Great company! Easy to work with. Great coverage. Helped me out a few times.

4 years ago

Reply from American Home Shield

Hi Ashley,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Austin Hensel Tallahassee, FL

Double charged me for a continuation of single work item. Contacted support and they refused to refund my money for this error.

4 years ago

Reply from American Home Shield

Hi Austin. I am sorry to hear that you did not receive a refund if you were double charged for a service repair. I would be happy to speak with you and assist with resolving this issue.

Jul. 23rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

B Alicea Georgetown, TX

Contractors not the best. Do not take time to examine where issues are occurring. Walk away when issues still unresolved.

4 years ago

Reply from American Home Shield

Hi B Alicea,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to assist with a possible resolution.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ellen Krause York, SC

Very good experience. I had no problem at all with their customer service.

4 years ago

Reply from American Home Shield

Hi Ellen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Joyce Rouse-Ware Killeen, TX

Every time I call the workers are courteous and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Joyce. It is wonderful to hear that you are pleased with the service you are receiving. We appreciate you letting us know how we are doing and we can't wait to take care of your next repair need.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

KENNEDY Henderson, NV

Immediately repair service on AC units and other items in need of repair.

4 years ago

Reply from American Home Shield

Hi Kennedy. Thank you so much for letting us know how quick and effective the repair service was for your AC. We do our best to resolve your repair needs as qucikly as possible. We are so happy to hear we were able to do this for you. Thank you for trusting AHS.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Christopher Jared Costley Montgomery, AL

They had my request put in right away with a company to come to my home.

4 years ago

Reply from American Home Shield

Hi Christopher. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Tracy Frisco, TX

Response time and techs are great. I've been happy with the warranty

4 years ago

Reply from American Home Shield

Hi Tracey. We really appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We will do our very best to continue to make you happy as valued member of American Home Shield.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Gary Whyte Joplin, MO

Quick response, having qualified contractors that does great work.

4 years ago

Reply from American Home Shield

Thank you Gary. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Angelo Lake Mary, FL

All techs are very professional. There still room for faster service response

4 years ago

Reply from American Home Shield

Hi Angelo. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences with the technicians, and we look forward taking care of your next repair need with a faster response.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Andrea. Marlow Salida, CA

Great company to do business with. Always helpful and quick service calls.

4 years ago

Reply from American Home Shield

Thank you, Andrea. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for choosing American Home Shield.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Ariella Majors Louisville, KY

Some repairs are slow but they do have good quality replacements

4 years ago

Reply from American Home Shield

Thank you, Ariella, for letting us know how we are doing. We value your opinion and feedback. It helps us know what areas we may need to improve. We are glad you are satisfied with the quality of replacements and we look forward to providing you with faster service for your next repair need.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Kevin Burke Delavan, WI

ease of use for getting our garbage disposal serviced on line

4 years ago

Reply from American Home Shield

Hi Kevin. It is always good to hear about the good experiences members have with using the on line service. We look forward to taking the hassle out of your next repair need as well. Thank you for choosing AHS.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Caroline loy Simpsonville, SC

If they can't fix it they replace it and the technicians that they send over

4 years ago

Reply from American Home Shield

Hi Caroline. We are so happy to hear that you are enjoying the coverage we offer. Thank you for allowing AHS the opportunity to service your home repair needs. We look forward to providing you with great service in the future as well.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Deana Doney Beaverton, OR

Like AHS and service received and/or correction of problems.

4 years ago

Reply from American Home Shield

Hi Deana. Thank you for your positive review. We look forward to providing you with a great experience for your next repair need.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Robert DeMarco Camarillo, CA

Great service and huge savings! i would highly recommend to anyone!

4 years ago

Reply from American Home Shield

Hi Robert. We are so thrilled to hear that you are finding the value in your warranty coverage. Thank you for your recommendation and for being a valued member of American Home Shield.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Evelyn Childs Stockbridge, GA

they're the best! Great customer service and quality of care

4 years ago

Reply from American Home Shield

Hi Evelyn. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Norman Kelley Austin, TX

Easy and convenient with prompt service. I have three houses covered.

4 years ago

Reply from American Home Shield

Hi Norman. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for being a valued member of American Home Shield.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

John Parkin Burlingame, CA

Timely repair, professional technician, diagnostic quickly done

4 years ago

Reply from American Home Shield

Hi John. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need. Thank you for trusting American Home Shield.

Jul. 13th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Karen Walaitis Reno, NV

I hate dealing with the foreign call centers that read from a script and can't help solve difficult problems that deviate from their script.

4 years ago

Reply from American Home Shield

Hi Karan. I am sorry to hear that your problem was not address when calling American Home Shield. We are here to assist you. I would be happy to speak with you to see how I may help in resolving the matter.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Michael L & Anita L Haney Saint Cloud, FL

Quick approval and repair completed. Happy with the results.

4 years ago

Reply from American Home Shield

Hi Michael & Anita. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and we are so excited that you allowed us the opportunity to do that for you. Please continue to let us know how we are doing.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Alexis Gainesville, FL

So far have been great. Servicemen tidy, polite, & efficient

4 years ago

Reply from American Home Shield

Hi Alexis. Thank you for taking time to let us know about the effectiveness of your repair experience. Please continue to let us know how we are doing and we will do our very best to provide you with this same level of service for all your warranty repair needs.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Prosper Gasu Oklahoma City, OK

Great and trustworthy people. Prompt in response to request

4 years ago

Reply from American Home Shield

Hi Prosper. We appreciate your time in reviewing your experience with AHS. It is very important to American Home Shield that our members know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Jeffrey M Hill Glenside, PA

good response time, good replacement options, excellent customer service.

4 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for letting us know about your experiences with AHS. We strive to provide dependable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Ron Orlando Coldspring, TX

They are always there when I need them. Great follow-up on claims.

4 years ago

Reply from American Home Shield

Hi Ron. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your warranty coverage.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star_border

Sue Bradley Oklahoma City, OK

Everything was done in a timely manner land everyone was courteous and knowledgeable

4 years ago

Reply from American Home Shield

Hi Sue,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

check_circle

Verified Customer

star star star star star

Anthony Marana, AZ

Very good customer service. Works well with unique situations or requests

4 years ago

Reply from American Home Shield

Thank you, Anthony. It is always so good to hear about our members good service experiences. We thank you for taking time to let us know how we are doing. We look forward to taking care of your next repair need.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Sarela Carreon Tucson, AZ

Low pricing. Hassle free claims. Fast service. Quality work

4 years ago

Reply from American Home Shield

Hello Sarela. We are so happy that you took time to let us know about your warranty experience. We are here to take the hassle out of home repairs. We look forward to providing you with an exceptional service experience for your next repair need.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Sherif Awad Fresno, CA

Very accommodating and the vendors they have contracted with are top notch.

4 years ago

Reply from American Home Shield

Thank you, Sherif. We really appreciate your feedback. It is so good to know that you are happy with AHS as well as our service contractors. We thank you for trusting AHS to take care of your home repair needs.

Jul. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Stacie Mclaurin Windsor Mill, MD

I'm not pleased with AHS. They seem to try and get over and find every loop Boole to avoid fixing your appliance, or problem

4 years ago

Reply from American Home Shield

Hi Stacie. I am sorry to hear that you are not pleased with your recent service experience. We are here to address your concerns. I would be happy to speak with your further regarding this matter.

Jul. 19th, 2021

American Home Shield Reviews