American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Stephanie Dean Richmond, VA

The representatives do not listen to hear and they have challenges understanding the customer's needs as evidenced by poor throughput.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for letting us know of your concerns when contacting our company. I am sorry to hear that your service needs were not met. I would be happy to speak with you to further address your concerns.

Aug. 10th, 2021

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Verified Customer

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Walter Wieland

Still haven’t recieved my refund from cancellation of the stove request order July 26th 2021

4 years ago

Reply from American Home Shield

Hi Walter,
I hate to hear about the delay in service that has been experienced to receive the reimbursement. I would be glad to speak with you to reach a resolution.

Aug. 11th, 2021

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Verified Customer

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James Pierce Frederick, OK

AHS took care of my air conditioner issue in a timely manner.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Alvin Williams Spring, TX

Good, fast service for my electrical issue. The technician was knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Alvin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Amanda McNeil Kingsport, TN

My experience with AHS has been good so far. My issue has typically been with contractors.

4 years ago

Reply from American Home Shield

Hi Amanda. Thank for letting us know that you have had good experiences. We want our members to know they can trust in the service we provide. Please let us know if there is any unresolved issue that we can further assist with. Thank you for choosing AHS.

Aug. 13th, 2021

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Verified Customer

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Angel Rosa Houston, TX

Having AHS had been important to have in a new old house. The respond is fast and good.

4 years ago

Reply from American Home Shield

Hi Angel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 13th, 2021

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Verified Customer

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Art Maxwell Gilbert, AZ

Its been great. Service was reasonably fast and solved our problems.

4 years ago

Reply from American Home Shield

Hi Art,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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CARMEN Chacon Houston, TX

Real professional people Never have to wait for a repair person

4 years ago

Reply from American Home Shield

Hi Carmen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Charles D Rennard Yuba City, CA

Very good service and would really recommend them to anyone

4 years ago

Reply from American Home Shield

Hi Charles. This is really great to hear. We appreciate the positive review and the recommendation. We love to know when our members find the value in the service and coverage that we offer. Thank you for trusing AHS.

Aug. 11th, 2021

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Verified Customer

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Crystal Smith Metairie, LA

Left us with an unresolved plumbing problem and would not work with us to reimburse for repairs we had to pay out of pocket to a plumber we had to hire on our own.

4 years ago

Reply from American Home Shield

Hi Crystal. Thank you foryour feedback regarding your plumbing experience. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Aug. 11th, 2021

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Verified Customer

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Cynthia Thomas Carrollton, GA

Great customer service. The people who come out do an excellent job

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Debra G Matthews Phoenix, AZ

AHS is a reliable service. They always get the job done to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Debra. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Aug. 11th, 2021

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Verified Customer

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Dorsey Walker Ochoa Birmingham, AL

Good experiences, good service. The contractors have been dependable.

4 years ago

Reply from American Home Shield

Hi Dorsey. We are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 11th, 2021

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Verified Customer

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Heather Augustine Parkton, NC

Great service for all the tech's. Quality of service is great.

4 years ago

Reply from American Home Shield

Hello Heather. Thank you so much for your positive rating. We do our very best to provide you with quality service you can depend on. We are happy to hear how pleased you were with the service you received. Thank you for trusting AHS.

Aug. 11th, 2021

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Verified Customer

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Margo Hodge Johnson City, TN

Fast, easy scheduling. Appointments kept in a timely manner. Pleasant workers.

4 years ago

Reply from American Home Shield

Hi Margo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Jennifer L Wildomar, CA

So convenient to get home repairs without having to find a contractor myself.

4 years ago

Reply from American Home Shield

Hi Jennifer. We are so happy to hear that you are pleased with the service your home warranty offers. It is important to us to provide you with service you can count on and take the hassle and worry out of home repairs. Thank you for trusting AHS.

Aug. 11th, 2021

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Verified Customer

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Janis Casey Louisville, KY

It was great. The service person was very professional and curteous.

4 years ago

Reply from American Home Shield

Hi Janis. We strive to provide our members with professional and dependable service. We are very happy to hear that you have a good experiences when requesting service. Thank you for trustng AHS as your home warranty company.

Aug. 10th, 2021

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Verified Customer

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John Handrich Surprise, AZ

I have received quick responses when I have turned in service requests.

4 years ago

Reply from American Home Shield

Hi John. We do our very best to provide our members with prompt and efficient service. We appreciate you taking time to let us know we have been able to do that for you. We look forward to taking care of your next repair need.

Aug. 10th, 2021

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Verified Customer

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Ben and Keith Gutierrez Albuquerque, NM

Quick and always prompt to get it done they were calling me the very next day

4 years ago

Reply from American Home Shield

Hi Ben & Keith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Kevin Michael O'Riley Columbus, OH

I've had to have work done and it has saved me quite a lot of money.

4 years ago

Reply from American Home Shield

Hi Kevin. It is really great to hear that you are finding the value in the coverage we offer. We hope you contine to enjoy being an AHS valued member.

Aug. 10th, 2021

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Verified Customer

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Audrey Arnett Pinehurst, TX

Called evening prior and serce was dispatched next day on my air conditioner

4 years ago

Reply from American Home Shield

Hi Audrey,
We really appreciate you taking the time to share your rating with us about the air conditioner repairs. We look forward to servicing you again soon.

Aug. 10th, 2021

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Verified Customer

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Janice Morris Canton, GA

Reported my claim at 2p, repair was completed at 4:15p. Very pleased.

4 years ago

Reply from American Home Shield

Hi Janice. We are so excited to hear about how quickly your repair need was taken care of. We love taking the hassle out of home repairs. Thank you for allowing AHS to do so for you.

Aug. 10th, 2021

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Verified Customer

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robert telesco San Jose, CA

very professional, and service company are very good at what they do

4 years ago

Reply from American Home Shield

Good afternoon Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Anne Lankford Chesapeake, VA

Currently fighting to an invoice sent from the service team to AHS for authorization. Been over a week!

4 years ago

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Verified Customer

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Robin Mukes Jesup, GA

Easy to work with. Fast response time. Website is user friendly.

4 years ago

Reply from American Home Shield

Good afternoon Robin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 9th, 2021

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Verified Customer

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Happy Menomonie, WI

On time to appointments and have been quick to set up the appointments.

4 years ago

Reply from American Home Shield

Hi Happy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 9th, 2021

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Verified Customer

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Julie White Victorville, CA

Outstanding service, highly professional contractors and timely work performed.

4 years ago

Reply from American Home Shield

Hi Julie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 9th, 2021

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Verified Customer

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Terrence Morrissey San Diego, CA

Somewhere between mediocre and awful. I had to hire plumbers to fix what AHS' contractors broke. This "insurance" policy is a scam.

4 years ago

Reply from American Home Shield

Hi Terrence. Thank you for your feedback regarding your service experience. I am sorry to hear that you were not satisfied with the repair. I would be happy to speak with you to further address this issue.

Aug. 9th, 2021

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Verified Customer

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Michael Bayer Oceanside, CA

took over 1 month to fix small electrical problems - after a competent technician arrived, he was done in 20 minutes

4 years ago

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Verified Customer

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Thomas Omick Shreveport, LA

Constant problems with my air conditioning for the past few years. The techs patch it up and it works for a month or so and goes down again.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you for your feedback regarding the service on your air conditioning. I would be happy to speak with you further to try and address your concerns and assist with a resolution.

Aug. 3rd, 2021

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Verified Customer

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Tom Gib Huntersville, NC

Good experience but after filing a claim last year they took my monthly price up 40% this year.

4 years ago

Reply from American Home Shield

Hi Tom. Thank you for letting us know that you have had good experiences. We want you to know you can count on the coverage and service that we offer. I can understand your concern with price increases. I would be happy to speak with your further regarding this matter.

Aug. 13th, 2021

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Verified Customer

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Wayne Johnson Swedesboro, NJ

Had to get a new dishwasher old one brokeThat was July 16 This is Aug 1 and still no new dishwasher that has been paidfor

4 years ago

Reply from American Home Shield

Hello Wayne. Thank you for letting us know about the issue with your dishwasher. I would be happy to speak with you further to assist with a resolution.

Aug. 3rd, 2021

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Verified Customer

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Anthony P Plaia Conroe, TX

two claims over 18 month period, excellent response and conclusions

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Betty Rentfrow Sacramento, CA

The contractors that they send out are horrible and once they are assigned there is nothing you can do to change anything .

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for taking time to provide feedback and rate your service experience. I am sorry to hear that the issue was not resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Aug. 4th, 2021

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Verified Customer

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Chris sloop Kalama, WA

Rapid and positive response to our request to address the problem

4 years ago

Reply from American Home Shield

Hi Chris,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Cynthia Duhart Fresno, TX

Always positive. Contractors are very reliable and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your most recent service experience. We hope you continue to enjoy the contractors we provide!

Aug. 4th, 2021

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Verified Customer

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Debbie Monroe, NC

Quick and easy! So easy to go online and start my claim, multiple updates.

4 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Debbie gomez Livermore, CA

Needed air conditioner fixed. Company you sent was FANTASTIC!!

4 years ago

Reply from American Home Shield

Hi Debbie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Deborah Mills Lakeland, FL

Things have always been prompt. Have had no problems with the service

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Dorsey W Griffin Roseville, CA

Excellent. Timely response to repair needs. Utilizes quality service companies.

4 years ago

Reply from American Home Shield

Hi Dorsey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Doug Colorado Springs, CO

3 appliances fixed and working perfect. One stereo receiver fixed too!

4 years ago

Reply from American Home Shield

Hi Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Doug Nelson Lake Havasu City, AZ

We called a d they had someone at our house the very next day.

4 years ago

Reply from American Home Shield

Hi Doug,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Frank Eugene, OR

I am not happy with their accounting practices. However I do get good and timely service.

4 years ago

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Verified Customer

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Glenn E Johnson Winterville, NC

Great Service and on time the technicians are great üëç

4 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Jacqueline Arnold Phoenix, AZ

my a/c was repaired in about 4 days -- a decent turnaround time in Covid

4 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 4th, 2021

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Verified Customer

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Jam Ruedinger Hammond, LA

they have always responded in a timely manner with professional contactors

4 years ago

Reply from American Home Shield

Hi Jam,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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James Lowry Surprise, AZ

everything went great. Arrived quickley and fixed our problem

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Joanne elderman Hollywood, FL

Competent informative timely the plumber was friendly knowledgeable

4 years ago

Reply from American Home Shield

Hi Joanne,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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John G Sharpe III Richmond, VA

needed a plumber to clear a clogged sink. the problem was solved the first time! very happy!

4 years ago

Reply from American Home Shield

Hi JOhn,
We appreciate your feedback about the plumbing repairs and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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John Obara Phoenix, AZ

Quick response and service. The repairers were all great to work with.

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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