American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Thomas Omick Shreveport, LA

Constant problems with my air conditioning for the past few years. The techs patch it up and it works for a month or so and goes down again.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you for your feedback regarding the service on your air conditioning. I would be happy to speak with you further to try and address your concerns and assist with a resolution.

Aug. 3rd, 2021

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Verified Customer

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Tom Gib Huntersville, NC

Good experience but after filing a claim last year they took my monthly price up 40% this year.

4 years ago

Reply from American Home Shield

Hi Tom. Thank you for letting us know that you have had good experiences. We want you to know you can count on the coverage and service that we offer. I can understand your concern with price increases. I would be happy to speak with your further regarding this matter.

Aug. 13th, 2021

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Verified Customer

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Wayne Johnson Swedesboro, NJ

Had to get a new dishwasher old one brokeThat was July 16 This is Aug 1 and still no new dishwasher that has been paidfor

4 years ago

Reply from American Home Shield

Hello Wayne. Thank you for letting us know about the issue with your dishwasher. I would be happy to speak with you further to assist with a resolution.

Aug. 3rd, 2021

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Verified Customer

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Anthony P Plaia Conroe, TX

two claims over 18 month period, excellent response and conclusions

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Betty Rentfrow Sacramento, CA

The contractors that they send out are horrible and once they are assigned there is nothing you can do to change anything .

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for taking time to provide feedback and rate your service experience. I am sorry to hear that the issue was not resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Aug. 4th, 2021

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Verified Customer

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Chris sloop Kalama, WA

Rapid and positive response to our request to address the problem

4 years ago

Reply from American Home Shield

Hi Chris,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Cynthia Duhart Fresno, TX

Always positive. Contractors are very reliable and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your most recent service experience. We hope you continue to enjoy the contractors we provide!

Aug. 4th, 2021

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Verified Customer

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Debbie Monroe, NC

Quick and easy! So easy to go online and start my claim, multiple updates.

4 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Debbie gomez Livermore, CA

Needed air conditioner fixed. Company you sent was FANTASTIC!!

4 years ago

Reply from American Home Shield

Hi Debbie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Deborah Mills Lakeland, FL

Things have always been prompt. Have had no problems with the service

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Dorsey W Griffin Roseville, CA

Excellent. Timely response to repair needs. Utilizes quality service companies.

4 years ago

Reply from American Home Shield

Hi Dorsey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Doug Colorado Springs, CO

3 appliances fixed and working perfect. One stereo receiver fixed too!

4 years ago

Reply from American Home Shield

Hi Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Doug Nelson Lake Havasu City, AZ

We called a d they had someone at our house the very next day.

4 years ago

Reply from American Home Shield

Hi Doug,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Frank Eugene, OR

I am not happy with their accounting practices. However I do get good and timely service.

4 years ago

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Verified Customer

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Glenn E Johnson Winterville, NC

Great Service and on time the technicians are great üëç

4 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Jacqueline Arnold Phoenix, AZ

my a/c was repaired in about 4 days -- a decent turnaround time in Covid

4 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 4th, 2021

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Verified Customer

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Jam Ruedinger Hammond, LA

they have always responded in a timely manner with professional contactors

4 years ago

Reply from American Home Shield

Hi Jam,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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James Lowry Surprise, AZ

everything went great. Arrived quickley and fixed our problem

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Joanne elderman Hollywood, FL

Competent informative timely the plumber was friendly knowledgeable

4 years ago

Reply from American Home Shield

Hi Joanne,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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John G Sharpe III Richmond, VA

needed a plumber to clear a clogged sink. the problem was solved the first time! very happy!

4 years ago

Reply from American Home Shield

Hi JOhn,
We appreciate your feedback about the plumbing repairs and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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John Obara Phoenix, AZ

Quick response and service. The repairers were all great to work with.

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Joyce L. Turner Virginia Beach, VA

Easy to use, service is provided as soon as someone is available

4 years ago

Reply from American Home Shield

Good afternoon Joyce,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Judy Morgan Pickerington, OH

Fast turn around. Washing machine was replaced and delivered in 10 days.

4 years ago

Reply from American Home Shield

Hi Judy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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Verified Customer

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Kayce Forbes Cedar Park, TX

Love the service. Wish there was a way to request the same company again

4 years ago

Reply from American Home Shield

Hi Kayce,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Kimally Samuels Antioch, CA

They have always provided prompt and great customer service.

4 years ago

Reply from American Home Shield

Hi Kimally,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Linda Las Vegas, NV

All positive experiences‚Ä¶one with a microwave repair and a second with a pool pump refurbish.

4 years ago

Reply from American Home Shield

Hi Linda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 13th, 2021

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Verified Customer

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Ray Wichita, KS

American Home Shield has helped me get things fixed super quick

4 years ago

Reply from American Home Shield

Hi Ray,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Robert Dietrich Edgewood, MD

Scheduling service is easy and provider info is accurate and timely.

4 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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Ana A Las Vegas, NV

Customer service and the service providers have gotten better since I first joined.

4 years ago

Reply from American Home Shield

Hi Ana,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Bernice Robles San Benito, TX

All it took was a claim and an appointment was scheduled! Fast and easy!

4 years ago

Reply from American Home Shield

Hi Bernice,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

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Verified Customer

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Dave Cumming Westerville, OH

Excellent service; no hassles; immediate response to service request

4 years ago

Reply from American Home Shield

Hi Dave,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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David Holland, MI

Fast efficient service. It's were covered and if not fixed they were replaced.

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Hector Garcia Jr. Seguin, TX

Have used Home Shield 3 times and they have someone come out ASAP

4 years ago

Reply from American Home Shield

Hi Hector,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Jenny Ryan Hiawatha, IA

4 years ago

Reply from American Home Shield

Hi Jenny,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Robert Vignato Asheville, NC

Rapid response to assigning a company to investifgate my request

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for letting us know how well your experience was. We strive to provide prompt and reliable service for our valued home warranty members. Thank you for trusting AHS to do that for you.

Aug. 4th, 2021

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Verified Customer

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Tanaya farahani Patterson, CA

Policy is very straight forward. Response time is quick. Prices are fair.

4 years ago

Reply from American Home Shield

Hi Tanaya. Thank you for taking time to provide feedback of your home warranty experience with AHS. We are really happy to hear that you are finding the value in the coverage and service that we provide. We look forward to taking care of your next repair need.

Aug. 4th, 2021

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Verified Customer

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Kristin Mackrell Lorain, OH

They are fast and efficient. Any time I call they send someone by the next day

4 years ago

Reply from American Home Shield

Hi Kristin. Thank you for taking time to review your AHS experiences. We are so happy to hear that you have been pleased with the level of service you have received. We look forward to providing this same level of service for your next repair experience as well.

Aug. 3rd, 2021

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Verified Customer

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Rodney Kelly Fresno, TX

Always on time and knowledgeable about his assignment to repair

4 years ago

Reply from American Home Shield

Rodney, thank you. We are so happy to hear about your positive experience. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to taking care of your next repair need.

Aug. 3rd, 2021

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Verified Customer

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Pati Douglas McKinney, TX

always prompt & professional. explains the correction to the problem.

4 years ago

Reply from American Home Shield

Hi Pati,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Deanna Watts Rockford, IL

Ben was great! went out of his way to fit us in his schedule.

4 years ago

Reply from American Home Shield

Hi Deanna. Thank you for your review. It is great to hear that Ben went out of his way to help you. We always want you to have confidence in the service we provide and we look forward to taking care of your next repair need. Thank you for being a valued member of AHS.

Aug. 3rd, 2021

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Verified Customer

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Erfilie Petitfort Riverview, FL

Garage door jam was fixed by professional and is still working now

4 years ago

Reply from American Home Shield

Hi Erfilie. Thank you for time in letting us know how we are doing. We always do our best to provide professional and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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Andrew Butler Montgomery, AL

Good job on the RR of my Air Handeler system my Myers Heating and Air.

4 years ago

Reply from American Home Shield

Hi Andrew. Thank you so much for taking time to rate your HVAC repair experience. We always want you to know you can count on the service we provide. Thank you for trusting AHS as your home warranty company.

Aug. 3rd, 2021

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Verified Customer

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COURTNEY T BARNES Franklin, PA

Great service. The technicians are fixing our issues. Highly recommend AHS.

4 years ago

Reply from American Home Shield

Hi Courtney. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Aug. 3rd, 2021

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Verified Customer

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Joanna Keith Waverly, MO

Helpful but long hold times. Some of contractors are not good.

4 years ago

Reply from American Home Shield

Hi Joanna. Thank you for your review. . We value your opinion and welcome your feeback. Its very good to hear that you have found your warranty coverage to be helpful. We appreciate your patience when you experience longer than normal hold times. We look forward to providing you more positive experiences in the future.

Aug. 3rd, 2021

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Verified Customer

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Jason Ruitenbach Missouri City, TX

Nothing is covered under the warranty that is provided, I have spend more money on a contractor then things that need to get fixed

4 years ago

Reply from American Home Shield

Hi Jason, Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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Margarita Regalado El Paso, TX

Fast and easy. Called them and they fix my problem the next day

4 years ago

Reply from American Home Shield

Hi Margarita. It is wonderful to hear that your problem was fixed the next day. We are here to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS to do that for you.

Jul. 30th, 2021

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Verified Customer

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Irie Williamson Missouri City, TX

Have promptly gotten to my house and taken care of the problem

4 years ago

Reply from American Home Shield

Hi Irie. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Jul. 30th, 2021

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Verified Customer

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Jay maupin Palm Desert, CA

I‚Äôve paid almost $2,000 to get my air conditioning repaired. Your so called insurance company has covered on cent towards my repairs. Just another rip off.

4 years ago

Reply from American Home Shield

Hi Jay,
I hate to hear about your most recent AHS experience and the non-covered cost paid to have the AC system repaired.

Aug. 6th, 2021

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Verified Customer

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Jennifer Houston, TX

Very professional!!! The people are courteous and friendly.

4 years ago

Reply from American Home Shield

Hi Jennifer. Thank you so much for the review of your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Jul. 30th, 2021

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Verified Customer

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Leon Riverdale, GA

I called them American home shield and they got right on it went out next day

4 years ago

Reply from American Home Shield

Hi Leon. It is really wonderful to hear that you were happy with the service you received. We look forward to taking care of your next repair with this same level of service.

Jul. 29th, 2021

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