American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Tom Glenfield Las Vegas, NV

Professional service from Am Home Shield and the vendors they supply

4 years ago

Reply from American Home Shield

Good morning Tom,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Aug. 31st, 2021

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Verified Customer

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Steven cassia Middleburg, FL

Fast and easy to use I needed them and they were right there.

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Haley Dallas, TX

Great experience. Had to come out twice and everything was taken care of.

4 years ago

Reply from American Home Shield

Hi Haley,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 31st, 2021

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Verified Customer

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Edward W Finan Killeen, TX

Repairmen are usually there the first day after calling in a problem.

4 years ago

Reply from American Home Shield

Hi Edward,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Aug. 31st, 2021

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Verified Customer

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jim Warren, TX

very fast came right out part no longer available replaced the unit

4 years ago

Reply from American Home Shield

Hi Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Judy Patterson Littleton, CO

Customer service superior Fast response. best warranty company!

4 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Wayne Packo Forney, TX

Good response and the repairs are handled quickly and professional.

4 years ago

Reply from American Home Shield

Hi Wayne. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 25th, 2021

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Verified Customer

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Anthony Washington Ladson, SC

They’ve generally been fast and reliable when needing service. Has saved us a lot of money.

4 years ago

Reply from American Home Shield

Hi Anthony,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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David Lee Georgetown, TX

Great coverage and the technician was really professional.

4 years ago

Reply from American Home Shield

Hi David. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. We look forward to taking care of your next repair.

Aug. 25th, 2021

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Verified Customer

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DARRELL Anthony SAYLES Yuba City, CA

When ever I needed service, AHS responded promptly and took good care of me!

4 years ago

Reply from American Home Shield

Hi Darrell. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Aug. 25th, 2021

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Verified Customer

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Kazi M Hossain Carrollton, TX

They were 5. Professionalism and expertise are beyond anything I could ask for.

4 years ago

Reply from American Home Shield

Hi Kazi. We are so excited to hear about your experience. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Aug. 25th, 2021

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Verified Customer

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Jeffrey Redding, CA

Unable to find an AC repair person, then provided a lot of pushback for an out of network repairman who was available after approving them. Will not renew my contract

4 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for your feeback regarding your service experience with your air conditioning. I am sorry to hear that the problem was not resolved. I would be happy to speak with you to further address this issue.

Aug. 25th, 2021

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Verified Customer

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william griffith Flatwoods, KY

they have covered every issue i have had over the years without any problems

4 years ago

Reply from American Home Shield

Hi William. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Aug. 25th, 2021

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Verified Customer

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Connie Grand Terrace, CA

In our area, acceptable service. In Orange County, not so; the retailers not the best, need to improve.

4 years ago

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Verified Customer

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Raymond Feng San Diego, CA

The electrician was very helpful. He guided me through all the issues.

4 years ago

Reply from American Home Shield

Hi Raymond. Thank you for your review. It's great to hear about your experience and know you received the help needed to resolve your service issue. We look forward to taking the hassle out of your next home repair as well.

Aug. 25th, 2021

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Verified Customer

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Brenda Neuendorf Marion, IA

It has saved me thousands of $$$. I highly recommend it to all my clients!

4 years ago

Reply from American Home Shield

Thank you, Brenda. It is great to know that you are finding the value in your home warranty. We hope you continue to use and enjoy the coverage. We are so happy you chose AHS.

Aug. 25th, 2021

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Verified Customer

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Deandra L Ware Indianapolis, IN

I used to think American home shield was the best. But when I found out they took away my appliances package I was done. I am going to cancel my policy.

4 years ago

Reply from American Home Shield

Hi Deandra. Thank you for expressing your concerns about your plan coverage. I hate to hear that you no longer have applaince coverage. I would be happy to speak with you to address this issue further.

Aug. 27th, 2021

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Verified Customer

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Edgar Yepez Miami, FL

Outstanding. Agents always willing to help regardless what the problem is

4 years ago

Reply from American Home Shield

Hi Edgar. Thank you for such a positive review. We strive to provide dependable service and we are so happy to know that your problems have been resolved to your satisfaction. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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Rusty Franklyn Arlington, TX

when we call they are fast and efficient. we have saved thousands this year.

4 years ago

Reply from American Home Shield

Good morning Rusty,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Mae Nicholls Plano, TX

Very satisfied for quick response and professionalism of the contractor.

4 years ago

Reply from American Home Shield

Hi Mae,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Michelle Harrison Ramona, CA

Customer service was great. Not happy AHS sends out under qualified technicians that do not even have a BB rating.

4 years ago

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Verified Customer

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Syeous Boykin Odessa, TX

They replaced my hot water heater when it failed no cost to me

4 years ago

Reply from American Home Shield

Hi Syeous,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Kathi Santini Pompano Beach, FL

I am totally satisfied with AHS, their customer service and reps they hire

4 years ago

Reply from American Home Shield

Hi Kathi,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Barbara Berardelli Mastic Beach, NY

Great service, great price! Saved me over $1k after only a few months!

4 years ago

Reply from American Home Shield

Hi Barbara,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Robert Walls The Villages, FL

Fast, Dependable, courteous service from both AHS and Sears Tech.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Jennifer Servais La Crosse, WI

They arranged for a service call and replacement for our air conditioner

4 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Diana E SJOBERG Las Vegas, NV

They just replaced my dishwasher. It had multiple issues which left dishes incompletely clean.

4 years ago

Reply from American Home Shield

Hi Diana. Thank your for taking time to write a review. We are here to take the hassle out of unexpected repair needs. It's great to know we were able to do so for you with replacing your diswasher. Thank you for choosing AHS.

Sep. 1st, 2021

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Verified Customer

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Syd V. Thompson Allen, TX

Customer service is spotty at the first level. Better if you can get past that level

4 years ago

Reply from American Home Shield

Hi Syd. Thank you for your review. We appreciate and welcome your feedback. We are sorry to hear that you have not had the best experience with the customer service provided. We undersand the importance of professional and effective service for our members. We look forward to providing you with a better service experience in the future.

Aug. 31st, 2021

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Verified Customer

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Dana Brookshire, TX

Good experience. Very professional. Quickly able to resolve issue

4 years ago

Reply from American Home Shield

Hi Dana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Betty Kennedale, TX

Have been very upfront and straight forward about what’ll they do

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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David Johnson Severn, MD

Always come through, fast service! And great customer service, very fast

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Lorraine Clawson Visalia, CA

They have fixed every item that has broken down while I have been with them.

4 years ago

Reply from American Home Shield

Hi Lorraine,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Michael R George Wichita, KS

New hot water heater was installed quickly and without complications

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolution we providedto your hot water heater repairs.

Aug. 25th, 2021

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Verified Customer

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J. Thompson Houston, TX

Always dependable and always has professional companies that comes.

4 years ago

Reply from American Home Shield

Hi J. Thompson,

We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Heather Curfman Touchet, WA

Always helpful, gets the job done and is the best value for the price!

4 years ago

Reply from American Home Shield

Hi Heather,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 19th, 2021

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Verified Customer

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Clyde Ellison Panama City, FL

Always prompt and satisfied with the work that has been done.

4 years ago

Reply from American Home Shield

Hi Clyde,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Reginald Cheeseboro Midlothian, VA

Claim was address promptly and the contracted company did an awesome job.

4 years ago

Reply from American Home Shield

Hi Reginald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Alicks J Ekstrum La Grange, CA

Easy to work with. Could improve the availability of service providers.

4 years ago

Reply from American Home Shield

Hi Alicks,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 19th, 2021

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Verified Customer

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Barbara Gammon Fort Smith, AR

Every time we have had to use them they fixed what needed fixed

4 years ago

Reply from American Home Shield

HI Barbara,
We appreciate your feedback and hope you continue to enjoy the prompt service that AHS provides!

Aug. 18th, 2021

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Verified Customer

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Angela Tramel Pekin, IL

Great experience with all service calls and customer service

4 years ago

Reply from American Home Shield

Hi Angela,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 19th, 2021

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Verified Customer

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Jesse Mondragon Angleton, TX

Great service. Keep prices acceptable. Contractors are quick to respond.

4 years ago

Reply from American Home Shield

Hi Jesse,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Teresa Bedford, IN

Had someone at my home within a day . Very friendly very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Teresa,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Yolanda Garcia Yorba Linda, CA

I like how fast the service is done, and exellent customer service

4 years ago

Reply from American Home Shield

Hi Yolanda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Mark Colusa, CA

It was fast, easy and money-saver. Contractor was out the same day.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Michael Donald Byron, GA

Not any problems all services are handled efficiently and professionally

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Oscar Pereyra Matthews, NC

Professional service . Timeless solutions. Friendly attention.

4 years ago

Reply from American Home Shield

Hi Oscar. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Aug. 18th, 2021

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Verified Customer

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Paul Greene Lawton, OK

Promptly dispatched service tech, and was completed promptly.

4 years ago

Reply from American Home Shield

Hi Paul. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Aug. 17th, 2021

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Verified Customer

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Angie Gooch Houston, TX

Quick and professional service, friendly and knowledgeable tradesmen

4 years ago

Reply from American Home Shield

Hi Angie. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Aug. 17th, 2021

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Verified Customer

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Victor Gatewood Jacksonville, NC

Quick response to service call and great customer service support

4 years ago

Reply from American Home Shield

Hi Victor. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 17th, 2021

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Verified Customer

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Karen Repas Lakeland, FL

Technicians have all been prompt, professional, and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you so much for your review. It is our goal to provide you with prompt and professional service with each request. We are so excited to know this has been your experience and we look forward to taking care of your next repair need.

Aug. 17th, 2021

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