American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Todd Bloomington, IL

Called got an appointment, they arrived on time and fixed what was broke!!!!

5 years ago

Reply from American Home Shield

Hi Todd. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Sep. 7th, 2021

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Verified Customer

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ADALBERTO R BENAVIDEZ Springfield, MO

The experience was good, but house appliances with pre owned condition not so great.

5 years ago

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Verified Customer

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Aydelott Sonora, CA

excellent service and cooperation good newsfro homeowners everywhere

5 years ago

Reply from American Home Shield

Hi Aydelott,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 8th, 2021

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Verified Customer

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Bertha Sumuel Crowley, TX

My request for service was answered, scheduled, and repaired promptly.

5 years ago

Reply from American Home Shield

Hi Bertha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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C Risse Elk River, MN

We have had to use them twice in the last month and they are very prompt

5 years ago

Reply from American Home Shield

Hi C Risse,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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Cindy Wright Roanoke, VA

Dishwasher issue still has not been resolved after several calls to customer service. I have just been left in limbo.

5 years ago

Reply from American Home Shield

Hi Cindy,
I hate to hear about the miscommunication that has been endured and the delay in service for the dishwasher. I would be glad to speak with you to get the issues resolved.

Sep. 8th, 2021

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Verified Customer

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Efrem Reed Panama City, FL

Affordable, professional, and have been very pleased with the service so far

5 years ago

Reply from American Home Shield

Hi Efrem. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 7th, 2021

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Verified Customer

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ERIC PEARSON Apple Valley, CA

I find that very difficult to speak with a human being. Sometimes it takes several days before I can speak with a person.

5 years ago

Reply from American Home Shield

Hi Eric. Thank you for letting us know the problem you have had with speaking with someone. I would be happy to speak with you to address any unresolved issue.

Sep. 7th, 2021

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Verified Customer

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Gail Magdanz-Patterson Aurora, IL

The people I have talked to worked with are polite, professional and on time.

5 years ago

Reply from American Home Shield

Hi Gail. Thank you for letting us know about your experiences with AHS. We strive to provide professional service our members can count on. We thank you for allowing us the opportunity to do that for you.

Sep. 7th, 2021

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Verified Customer

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John B Randle Mesquite, NV

My A/C was not working I called AHS and the next day they fixed it.

5 years ago

Reply from American Home Shield

Hi John. Thank you for letting us know about your repair experience with your air conditioning. I am so happy that the repair was completed the next day. We want you to know you can count on AHS to take care of your repair needs promptly and effectively. Thank you for choosing AHS.

Sep. 7th, 2021

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Verified Customer

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Kimberly R. Wrim Norfolk, VA

They always responded to my calls promptly and got the Job done.

5 years ago

Reply from American Home Shield

Hi Kimberly. Thank you for your positive review. We appreciate you letting us know how well we did in taking care of your repair need. Thank you for trusting AHS as your home warranty company.

Sep. 7th, 2021

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Verified Customer

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Nana LeahD Dayton, OH

I don't call often but when I do I have been helped each time.

5 years ago

Reply from American Home Shield

Hi Nana Leah. Thank you for letting us know we have been able to provide the assistance you need when you do have to call. We are so glad you chose AHS to be your home warranty company.

Sep. 7th, 2021

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Verified Customer

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Lloyd Van Dyke Fayetteville, GA

Technician sent out were not vetted and marked up the prices and charged more for repairs than if we didn't have AHS

5 years ago

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Verified Customer

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Amy Leigh Martin Raleigh, NC

The appointments happen quickly. It's the parts ordering that slows things down.

5 years ago

Reply from American Home Shield

Hi Amy. Thank you for taking time to write a review of your experience. I am sorry to hear that there has been an issue with parts being delayed. We understand the importance of getting repair needs resolved as quickly as possible. I would be happy to speak with you if there is any unresolved issue that still needs to be addressed.

Aug. 31st, 2021

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Verified Customer

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Sean McCune El Paso, TX

Easy to setup a maintenance request and good contractor experience.

5 years ago

Reply from American Home Shield

Hi Sean,
We strive to make your experience as easy as possible. We hope you continue to enjoy AHS and the service we provide!

Aug. 31st, 2021

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Verified Customer

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juan Antonio Lopez Chula Vista, CA

My tenent was very happy with the service and attention rendered.

5 years ago

Reply from American Home Shield

Hi Juan, We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Aug. 31st, 2021

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Verified Customer

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Tom Glenfield Las Vegas, NV

Professional service from Am Home Shield and the vendors they supply

5 years ago

Reply from American Home Shield

Good morning Tom,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Aug. 31st, 2021

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Verified Customer

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Steven cassia Middleburg, FL

Fast and easy to use I needed them and they were right there.

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Haley Dallas, TX

Great experience. Had to come out twice and everything was taken care of.

5 years ago

Reply from American Home Shield

Hi Haley,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 31st, 2021

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Verified Customer

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Edward W Finan Killeen, TX

Repairmen are usually there the first day after calling in a problem.

5 years ago

Reply from American Home Shield

Hi Edward,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Aug. 31st, 2021

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Verified Customer

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jim Warren, TX

very fast came right out part no longer available replaced the unit

5 years ago

Reply from American Home Shield

Hi Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Judy Patterson Littleton, CO

Customer service superior Fast response. best warranty company!

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Wayne Packo Forney, TX

Good response and the repairs are handled quickly and professional.

5 years ago

Reply from American Home Shield

Hi Wayne. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 25th, 2021

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Verified Customer

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Anthony Washington Ladson, SC

They’ve generally been fast and reliable when needing service. Has saved us a lot of money.

5 years ago

Reply from American Home Shield

Hi Anthony,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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David Lee Georgetown, TX

Great coverage and the technician was really professional.

5 years ago

Reply from American Home Shield

Hi David. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. We look forward to taking care of your next repair.

Aug. 25th, 2021

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Verified Customer

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DARRELL Anthony SAYLES Yuba City, CA

When ever I needed service, AHS responded promptly and took good care of me!

5 years ago

Reply from American Home Shield

Hi Darrell. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Aug. 25th, 2021

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Verified Customer

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Kazi M Hossain Carrollton, TX

They were 5. Professionalism and expertise are beyond anything I could ask for.

5 years ago

Reply from American Home Shield

Hi Kazi. We are so excited to hear about your experience. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Aug. 25th, 2021

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Verified Customer

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Jeffrey Redding, CA

Unable to find an AC repair person, then provided a lot of pushback for an out of network repairman who was available after approving them. Will not renew my contract

5 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for your feeback regarding your service experience with your air conditioning. I am sorry to hear that the problem was not resolved. I would be happy to speak with you to further address this issue.

Aug. 25th, 2021

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Verified Customer

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william griffith Flatwoods, KY

they have covered every issue i have had over the years without any problems

5 years ago

Reply from American Home Shield

Hi William. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Aug. 25th, 2021

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Verified Customer

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Connie Grand Terrace, CA

In our area, acceptable service. In Orange County, not so; the retailers not the best, need to improve.

5 years ago

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Verified Customer

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Raymond Feng San Diego, CA

The electrician was very helpful. He guided me through all the issues.

5 years ago

Reply from American Home Shield

Hi Raymond. Thank you for your review. It's great to hear about your experience and know you received the help needed to resolve your service issue. We look forward to taking the hassle out of your next home repair as well.

Aug. 25th, 2021

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Verified Customer

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Brenda Neuendorf Marion, IA

It has saved me thousands of $$$. I highly recommend it to all my clients!

5 years ago

Reply from American Home Shield

Thank you, Brenda. It is great to know that you are finding the value in your home warranty. We hope you continue to use and enjoy the coverage. We are so happy you chose AHS.

Aug. 25th, 2021

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Verified Customer

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Deandra L Ware Indianapolis, IN

I used to think American home shield was the best. But when I found out they took away my appliances package I was done. I am going to cancel my policy.

5 years ago

Reply from American Home Shield

Hi Deandra. Thank you for expressing your concerns about your plan coverage. I hate to hear that you no longer have applaince coverage. I would be happy to speak with you to address this issue further.

Aug. 27th, 2021

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Verified Customer

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Edgar Yepez Miami, FL

Outstanding. Agents always willing to help regardless what the problem is

5 years ago

Reply from American Home Shield

Hi Edgar. Thank you for such a positive review. We strive to provide dependable service and we are so happy to know that your problems have been resolved to your satisfaction. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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Rusty Franklyn Arlington, TX

when we call they are fast and efficient. we have saved thousands this year.

5 years ago

Reply from American Home Shield

Good morning Rusty,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Mae Nicholls Plano, TX

Very satisfied for quick response and professionalism of the contractor.

5 years ago

Reply from American Home Shield

Hi Mae,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Michelle Harrison Ramona, CA

Customer service was great. Not happy AHS sends out under qualified technicians that do not even have a BB rating.

5 years ago

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Verified Customer

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Syeous Boykin Odessa, TX

They replaced my hot water heater when it failed no cost to me

5 years ago

Reply from American Home Shield

Hi Syeous,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Kathi Santini Pompano Beach, FL

I am totally satisfied with AHS, their customer service and reps they hire

5 years ago

Reply from American Home Shield

Hi Kathi,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Barbara Berardelli Mastic Beach, NY

Great service, great price! Saved me over $1k after only a few months!

5 years ago

Reply from American Home Shield

Hi Barbara,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Robert Walls The Villages, FL

Fast, Dependable, courteous service from both AHS and Sears Tech.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Jennifer Servais La Crosse, WI

They arranged for a service call and replacement for our air conditioner

5 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Diana E SJOBERG Las Vegas, NV

They just replaced my dishwasher. It had multiple issues which left dishes incompletely clean.

5 years ago

Reply from American Home Shield

Hi Diana. Thank your for taking time to write a review. We are here to take the hassle out of unexpected repair needs. It's great to know we were able to do so for you with replacing your diswasher. Thank you for choosing AHS.

Sep. 1st, 2021

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Verified Customer

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Syd V. Thompson Allen, TX

Customer service is spotty at the first level. Better if you can get past that level

5 years ago

Reply from American Home Shield

Hi Syd. Thank you for your review. We appreciate and welcome your feedback. We are sorry to hear that you have not had the best experience with the customer service provided. We undersand the importance of professional and effective service for our members. We look forward to providing you with a better service experience in the future.

Aug. 31st, 2021

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Verified Customer

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Dana Brookshire, TX

Good experience. Very professional. Quickly able to resolve issue

5 years ago

Reply from American Home Shield

Hi Dana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Betty Kennedale, TX

Have been very upfront and straight forward about what’ll they do

5 years ago

Reply from American Home Shield

Hi Betty. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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David Johnson Severn, MD

Always come through, fast service! And great customer service, very fast

5 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Lorraine Clawson Visalia, CA

They have fixed every item that has broken down while I have been with them.

5 years ago

Reply from American Home Shield

Hi Lorraine,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Michael R George Wichita, KS

New hot water heater was installed quickly and without complications

5 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolution we providedto your hot water heater repairs.

Aug. 25th, 2021

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Verified Customer

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J. Thompson Houston, TX

Always dependable and always has professional companies that comes.

5 years ago

Reply from American Home Shield

Hi J. Thompson,

We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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