American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Nadine Ocala, FL

They came through for me, the guy they sent was very nice and understanding

4 years ago

Reply from American Home Shield

Hi Nadine. Thank you so much for letting us know about the positive experience you had with the service technician. We do our very best to provide the best service possible to our members. We hope you contine to find the value in the coverage we offer.

Aug. 17th, 2021

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Verified Customer

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Carol Rodriguez

Had to wait 5 weeks to get my appliances looked at and then had to wait on parts.

4 years ago Edited September 14, 2021

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Verified Customer

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Charlene White Montgomery, AL

Was great technicians were all the time and did the job well

4 years ago

Reply from American Home Shield

Hi Charlene. Thank you for your review. It is wonderful to know that you have been pleased with your service experiences. We look forward to providing you with great service again soon.

Aug. 17th, 2021

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Verified Customer

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Geneva C Shaw Grenada, MS

When I call with breakdowns, they send someone out right away to service it.

4 years ago

Reply from American Home Shield

Hi Geneva. We love to provide prompt and dependable service for our members. We really appreciate you sharing how positive your repair experiences have been. Thank you for trusting AHS.

Aug. 17th, 2021

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Verified Customer

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Cecil Sierra Vista, AZ

With every experience, AHS is on top of it. Easy to work with.

4 years ago

Reply from American Home Shield

Hi Cecil. We are so happy you have been pleased with the service provided. We really appreciate that you chose AHS to take the hassle out of your home repair needs.

Aug. 17th, 2021

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Verified Customer

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Patricia Chatsworth, CA

A company that AHS uses has not been professional and has been very late twice. I still have not fixed the issue.

4 years ago

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Verified Customer

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Linda F Phifer Dallas, TX

AHS acted fast to get someone out to fix the leak I had in my A/C unit

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Charles Bair Springfield, MO

Answered promptly - handle situation quickly - completely satisfied

4 years ago

Reply from American Home Shield

Hi Charle,s
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Henry Ford College Station, TX

Contractors usually suboptimal. Also very resistant to replacement even when repairs required multiple times.

4 years ago

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Verified Customer

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albert veal Lombard, IL

good tec.to work with because the tec. they all listing and do the job.

4 years ago

Reply from American Home Shield

Hi Albert,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Kristina Wilson Macon, GA

Great!!! Very efficient and quick to respond! Highly recommend!!

4 years ago

Reply from American Home Shield

Good afternoon Kristina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Kevin Hollins Waldorf, MD

I am having continuous problems with my 20 yr AC unit, I don’t understand why a new unit has not been authorized

4 years ago

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Verified Customer

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Richard Dorsey Waldport, OR

It’s always been great. Call or online always get right on the problem.

4 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 19th, 2021

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Verified Customer

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Tanya Wilson O'fallon, MO

Just found out if your heating and air is an older unit, you all do not replace or even give a discount on a new one!

4 years ago

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Verified Customer

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Irene B Kearse Hinesville, GA

Last experience was a disaster; poor communication and follow through; ( calls from supervisor to discuss problems were never returned).

4 years ago

Reply from American Home Shield

Hi Irene, I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Nohe Garcia Rio Rico, AZ

Prompt and courteous respond to claims with quality parts and products.

4 years ago

Reply from American Home Shield

Hi Nohe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Thomas Brackeen Jr Waldorf, MD

Smooth process and happy with the work done so far resolving my home issues.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Thomas,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Sunny Taj Richmond, TX

The experience so far has been good! The customer service has met my expectations. Thank you

4 years ago

Reply from American Home Shield

Hi Sunny,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 20th, 2021

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Verified Customer

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Don Spring, TX

Every repair has been expertly communicated and the Techs are awesome!

4 years ago

Reply from American Home Shield

Hi Don,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Martha McKenna Fuller Cincinnati, OH

AHS still has my old phone number they send to the companies regardless of how many times I have updated it with them.

4 years ago

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Verified Customer

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Rae Richardson Seattle, WA

Contracts don't call to schedule appointments in a timely manner and some don't fix what need to be fixed. It breaks again

4 years ago

Reply from American Home Shield

Hi Rae. Thank you for taking time to let us know about your service experiences. I am sorry to hear that your repair needs were not met. I would be happy to speak with you and assist with a resolution to any unresolved issue.

Aug. 16th, 2021

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Verified Customer

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Nelson Sanchez Rosharon, TX

Excellent and fast service, tech was on time, great communication

4 years ago

Reply from American Home Shield

Hi Nelson,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 16th, 2021

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Verified Customer

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Ben Sloan Dubuque, IA

The have been very helpful. I would recommend them to others

4 years ago

Reply from American Home Shield

Hi Ben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 16th, 2021

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Verified Customer

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Tracie Ray Chesapeake, VA

Horrible. Been without AC for over a month. No answers when I call them . Terrible coverage. They pay for $50 part but don' cover $1300 of the rest of the job

4 years ago

Reply from American Home Shield

Hi Tracie. Thank you for letting us know that your air conditioning repair still has not been resolved. I can understand why this would be frustrating. I would be happy to speak with you further to assist with a resolution to this matter.

Aug. 16th, 2021

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Verified Customer

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Kyoko Izumi San Antonio, TX

I put in a request order and within a day I received a call back

4 years ago

Reply from American Home Shield

Hi Kyoko,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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Verified Customer

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Vanessa Farrington Riverside, CA

Always helps me when I need them. I have had them for years now.

4 years ago

Reply from American Home Shield

Hi Vanessa. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Aug. 16th, 2021

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Verified Customer

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A Andrews Kyle, TX

Great customer service and repairman responded quickly and did a great job.

4 years ago

Reply from American Home Shield

Hi A. Andrews,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2021

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Verified Customer

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Keith Harris Clinton, MD

Quick fast response to all issues All items taken care of in a timely manner

4 years ago

Reply from American Home Shield

Hi Keith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Teresa Knoxville, TN

Easy to request service online. Timely response from plumbing company.

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Phillip Zehnder Tampa, FL

Replaced Garbage disposal. We here within 2 days and were done within an hour

4 years ago

Reply from American Home Shield

Hi Phillip. It's great to know your garbage disposal was replaced with ease. We appreciate you taking time to write a review and thank you for trusting AHS to take care of your home repair needs.

Aug. 10th, 2021

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Verified Customer

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Richard Bernth Zephyrhills, FL

On time, professional, knowledgeable technician whomfollowed Covid guidlines

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Rick Brasko McKees Rocks, PA

When I had an issue they acted fast and had it repaired that day.

4 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Roger Pies Nokomis, FL

Air conditioner fixed without any problems. The phone process with American Home Shield is tedious and not fun.

4 years ago

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Verified Customer

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Richard Jones Orlando, FL

Been with you for over 5 years and you have always been there when needed

4 years ago

Reply from American Home Shield

Hi Rchard. Thank you for such a positive review. We are so happy that you are pleased with the service we are providing. We look forward to working with you for many more years to come.

Aug. 10th, 2021

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Verified Customer

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Scarlett Gonzalez Las Vegas, NV

Quick response time and quality work. Customer service is fine online but a little slow via phone

4 years ago

Reply from American Home Shield

Hi Scarlett. Thank you for your review and feedback. We strive to provide prompt and reliable service for our members. We are happy to hear that you were satisfied with the response time and quality of service. We thank you for your patience when trying to reach us by phone.

Aug. 13th, 2021

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Verified Customer

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Stephanie Sturges Wilmington, NC

They are on communicative and work with me when there are issues

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for taking time to review your experience. We are here to address your concerns and we welcome your feedback. We are very happy to hear that you are pleased with the service your are receiving and we look forward to working with you again.

Aug. 10th, 2021

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Verified Customer

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Stephanie Dean Richmond, VA

The representatives do not listen to hear and they have challenges understanding the customer's needs as evidenced by poor throughput.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for letting us know of your concerns when contacting our company. I am sorry to hear that your service needs were not met. I would be happy to speak with you to further address your concerns.

Aug. 10th, 2021

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Verified Customer

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Walter Wieland

Still haven’t recieved my refund from cancellation of the stove request order July 26th 2021

4 years ago

Reply from American Home Shield

Hi Walter,
I hate to hear about the delay in service that has been experienced to receive the reimbursement. I would be glad to speak with you to reach a resolution.

Aug. 11th, 2021

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Verified Customer

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James Pierce Frederick, OK

AHS took care of my air conditioner issue in a timely manner.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Alvin Williams Spring, TX

Good, fast service for my electrical issue. The technician was knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Alvin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Amanda McNeil Kingsport, TN

My experience with AHS has been good so far. My issue has typically been with contractors.

4 years ago

Reply from American Home Shield

Hi Amanda. Thank for letting us know that you have had good experiences. We want our members to know they can trust in the service we provide. Please let us know if there is any unresolved issue that we can further assist with. Thank you for choosing AHS.

Aug. 13th, 2021

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Verified Customer

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Angel Rosa Houston, TX

Having AHS had been important to have in a new old house. The respond is fast and good.

4 years ago

Reply from American Home Shield

Hi Angel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 13th, 2021

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Verified Customer

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Art Maxwell Gilbert, AZ

Its been great. Service was reasonably fast and solved our problems.

4 years ago

Reply from American Home Shield

Hi Art,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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CARMEN Chacon Houston, TX

Real professional people Never have to wait for a repair person

4 years ago

Reply from American Home Shield

Hi Carmen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Charles D Rennard Yuba City, CA

Very good service and would really recommend them to anyone

4 years ago

Reply from American Home Shield

Hi Charles. This is really great to hear. We appreciate the positive review and the recommendation. We love to know when our members find the value in the service and coverage that we offer. Thank you for trusing AHS.

Aug. 11th, 2021

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Verified Customer

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Crystal Smith Metairie, LA

Left us with an unresolved plumbing problem and would not work with us to reimburse for repairs we had to pay out of pocket to a plumber we had to hire on our own.

4 years ago

Reply from American Home Shield

Hi Crystal. Thank you foryour feedback regarding your plumbing experience. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Aug. 11th, 2021

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Verified Customer

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Cynthia Thomas Carrollton, GA

Great customer service. The people who come out do an excellent job

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Debra G Matthews Phoenix, AZ

AHS is a reliable service. They always get the job done to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Debra. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Aug. 11th, 2021

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Verified Customer

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Dorsey Walker Ochoa Birmingham, AL

Good experiences, good service. The contractors have been dependable.

4 years ago

Reply from American Home Shield

Hi Dorsey. We are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 11th, 2021

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Verified Customer

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Heather Augustine Parkton, NC

Great service for all the tech's. Quality of service is great.

4 years ago

Reply from American Home Shield

Hello Heather. Thank you so much for your positive rating. We do our very best to provide you with quality service you can depend on. We are happy to hear how pleased you were with the service you received. Thank you for trusting AHS.

Aug. 11th, 2021

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