American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Jennifer Servais La Crosse, WI

They arranged for a service call and replacement for our air conditioner

4 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Diana E SJOBERG Las Vegas, NV

They just replaced my dishwasher. It had multiple issues which left dishes incompletely clean.

4 years ago

Reply from American Home Shield

Hi Diana. Thank your for taking time to write a review. We are here to take the hassle out of unexpected repair needs. It's great to know we were able to do so for you with replacing your diswasher. Thank you for choosing AHS.

Sep. 1st, 2021

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Verified Customer

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Syd V. Thompson Allen, TX

Customer service is spotty at the first level. Better if you can get past that level

4 years ago

Reply from American Home Shield

Hi Syd. Thank you for your review. We appreciate and welcome your feedback. We are sorry to hear that you have not had the best experience with the customer service provided. We undersand the importance of professional and effective service for our members. We look forward to providing you with a better service experience in the future.

Aug. 31st, 2021

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Verified Customer

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Dana Brookshire, TX

Good experience. Very professional. Quickly able to resolve issue

4 years ago

Reply from American Home Shield

Hi Dana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Betty Kennedale, TX

Have been very upfront and straight forward about what’ll they do

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Aug. 25th, 2021

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Verified Customer

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David Johnson Severn, MD

Always come through, fast service! And great customer service, very fast

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Lorraine Clawson Visalia, CA

They have fixed every item that has broken down while I have been with them.

4 years ago

Reply from American Home Shield

Hi Lorraine,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Michael R George Wichita, KS

New hot water heater was installed quickly and without complications

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolution we providedto your hot water heater repairs.

Aug. 25th, 2021

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Verified Customer

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J. Thompson Houston, TX

Always dependable and always has professional companies that comes.

4 years ago

Reply from American Home Shield

Hi J. Thompson,

We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Heather Curfman Touchet, WA

Always helpful, gets the job done and is the best value for the price!

4 years ago

Reply from American Home Shield

Hi Heather,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 19th, 2021

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Verified Customer

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Clyde Ellison Panama City, FL

Always prompt and satisfied with the work that has been done.

4 years ago

Reply from American Home Shield

Hi Clyde,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Reginald Cheeseboro Midlothian, VA

Claim was address promptly and the contracted company did an awesome job.

4 years ago

Reply from American Home Shield

Hi Reginald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Alicks J Ekstrum La Grange, CA

Easy to work with. Could improve the availability of service providers.

4 years ago

Reply from American Home Shield

Hi Alicks,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 19th, 2021

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Verified Customer

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Barbara Gammon Fort Smith, AR

Every time we have had to use them they fixed what needed fixed

4 years ago

Reply from American Home Shield

HI Barbara,
We appreciate your feedback and hope you continue to enjoy the prompt service that AHS provides!

Aug. 18th, 2021

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Verified Customer

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Angela Tramel Pekin, IL

Great experience with all service calls and customer service

4 years ago

Reply from American Home Shield

Hi Angela,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 19th, 2021

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Verified Customer

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Jesse Mondragon Angleton, TX

Great service. Keep prices acceptable. Contractors are quick to respond.

4 years ago

Reply from American Home Shield

Hi Jesse,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Teresa Bedford, IN

Had someone at my home within a day . Very friendly very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Teresa,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Yolanda Garcia Yorba Linda, CA

I like how fast the service is done, and exellent customer service

4 years ago

Reply from American Home Shield

Hi Yolanda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Mark Colusa, CA

It was fast, easy and money-saver. Contractor was out the same day.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Michael Donald Byron, GA

Not any problems all services are handled efficiently and professionally

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Oscar Pereyra Matthews, NC

Professional service . Timeless solutions. Friendly attention.

4 years ago

Reply from American Home Shield

Hi Oscar. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Aug. 18th, 2021

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Verified Customer

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Paul Greene Lawton, OK

Promptly dispatched service tech, and was completed promptly.

4 years ago

Reply from American Home Shield

Hi Paul. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Aug. 17th, 2021

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Verified Customer

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Angie Gooch Houston, TX

Quick and professional service, friendly and knowledgeable tradesmen

4 years ago

Reply from American Home Shield

Hi Angie. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Aug. 17th, 2021

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Verified Customer

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Victor Gatewood Jacksonville, NC

Quick response to service call and great customer service support

4 years ago

Reply from American Home Shield

Hi Victor. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 17th, 2021

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Verified Customer

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Karen Repas Lakeland, FL

Technicians have all been prompt, professional, and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you so much for your review. It is our goal to provide you with prompt and professional service with each request. We are so excited to know this has been your experience and we look forward to taking care of your next repair need.

Aug. 17th, 2021

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Verified Customer

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Nadine Ocala, FL

They came through for me, the guy they sent was very nice and understanding

4 years ago

Reply from American Home Shield

Hi Nadine. Thank you so much for letting us know about the positive experience you had with the service technician. We do our very best to provide the best service possible to our members. We hope you contine to find the value in the coverage we offer.

Aug. 17th, 2021

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Verified Customer

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Carol Rodriguez

Had to wait 5 weeks to get my appliances looked at and then had to wait on parts.

4 years ago Edited September 14, 2021

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Verified Customer

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Charlene White Montgomery, AL

Was great technicians were all the time and did the job well

4 years ago

Reply from American Home Shield

Hi Charlene. Thank you for your review. It is wonderful to know that you have been pleased with your service experiences. We look forward to providing you with great service again soon.

Aug. 17th, 2021

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Verified Customer

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Geneva C Shaw Grenada, MS

When I call with breakdowns, they send someone out right away to service it.

4 years ago

Reply from American Home Shield

Hi Geneva. We love to provide prompt and dependable service for our members. We really appreciate you sharing how positive your repair experiences have been. Thank you for trusting AHS.

Aug. 17th, 2021

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Verified Customer

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Cecil Sierra Vista, AZ

With every experience, AHS is on top of it. Easy to work with.

4 years ago

Reply from American Home Shield

Hi Cecil. We are so happy you have been pleased with the service provided. We really appreciate that you chose AHS to take the hassle out of your home repair needs.

Aug. 17th, 2021

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Verified Customer

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Patricia Chatsworth, CA

A company that AHS uses has not been professional and has been very late twice. I still have not fixed the issue.

4 years ago

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Verified Customer

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Linda F Phifer Dallas, TX

AHS acted fast to get someone out to fix the leak I had in my A/C unit

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Charles Bair Springfield, MO

Answered promptly - handle situation quickly - completely satisfied

4 years ago

Reply from American Home Shield

Hi Charle,s
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Henry Ford College Station, TX

Contractors usually suboptimal. Also very resistant to replacement even when repairs required multiple times.

4 years ago

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Verified Customer

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albert veal Lombard, IL

good tec.to work with because the tec. they all listing and do the job.

4 years ago

Reply from American Home Shield

Hi Albert,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Kristina Wilson Macon, GA

Great!!! Very efficient and quick to respond! Highly recommend!!

4 years ago

Reply from American Home Shield

Good afternoon Kristina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Kevin Hollins Waldorf, MD

I am having continuous problems with my 20 yr AC unit, I don’t understand why a new unit has not been authorized

4 years ago

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Verified Customer

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Richard Dorsey Waldport, OR

It’s always been great. Call or online always get right on the problem.

4 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 19th, 2021

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Verified Customer

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Tanya Wilson O'fallon, MO

Just found out if your heating and air is an older unit, you all do not replace or even give a discount on a new one!

4 years ago

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Verified Customer

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Irene B Kearse Hinesville, GA

Last experience was a disaster; poor communication and follow through; ( calls from supervisor to discuss problems were never returned).

4 years ago

Reply from American Home Shield

Hi Irene, I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Nohe Garcia Rio Rico, AZ

Prompt and courteous respond to claims with quality parts and products.

4 years ago

Reply from American Home Shield

Hi Nohe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Thomas Brackeen Jr Waldorf, MD

Smooth process and happy with the work done so far resolving my home issues.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Thomas,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Sunny Taj Richmond, TX

The experience so far has been good! The customer service has met my expectations. Thank you

4 years ago

Reply from American Home Shield

Hi Sunny,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 20th, 2021

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Verified Customer

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Don Spring, TX

Every repair has been expertly communicated and the Techs are awesome!

4 years ago

Reply from American Home Shield

Hi Don,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Martha McKenna Fuller Cincinnati, OH

AHS still has my old phone number they send to the companies regardless of how many times I have updated it with them.

4 years ago

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Verified Customer

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Rae Richardson Seattle, WA

Contracts don't call to schedule appointments in a timely manner and some don't fix what need to be fixed. It breaks again

4 years ago

Reply from American Home Shield

Hi Rae. Thank you for taking time to let us know about your service experiences. I am sorry to hear that your repair needs were not met. I would be happy to speak with you and assist with a resolution to any unresolved issue.

Aug. 16th, 2021

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Verified Customer

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Nelson Sanchez Rosharon, TX

Excellent and fast service, tech was on time, great communication

4 years ago

Reply from American Home Shield

Hi Nelson,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 16th, 2021

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Verified Customer

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Ben Sloan Dubuque, IA

The have been very helpful. I would recommend them to others

4 years ago

Reply from American Home Shield

Hi Ben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 16th, 2021

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Verified Customer

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Tracie Ray Chesapeake, VA

Horrible. Been without AC for over a month. No answers when I call them . Terrible coverage. They pay for $50 part but don' cover $1300 of the rest of the job

4 years ago

Reply from American Home Shield

Hi Tracie. Thank you for letting us know that your air conditioning repair still has not been resolved. I can understand why this would be frustrating. I would be happy to speak with you further to assist with a resolution to this matter.

Aug. 16th, 2021

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Verified Customer

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Kyoko Izumi San Antonio, TX

I put in a request order and within a day I received a call back

4 years ago

Reply from American Home Shield

Hi Kyoko,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

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