American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Sandra Bronson Chicago, IL

I've had to use them for my furnace and the service was great

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for your feedback. We are very happy to hear about the great service you received for your furnace issue. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Vyvyanne Lee Stafford, VA

Some of the contractors are not skillful. They have to come back more than once to complete the assignment.

3 years ago

check_circle

Verified Customer

star star star star star

Charles Bender Yuma, AZ

The process was simple and fast. My AC was fixed the same day.

3 years ago

Reply from American Home Shield

Hi Charles. This is so wonderful to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and providing this same level of service.

Jul. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Josh Edgar Plano, TX

They're not very good at putting two and two together. I've had them for months and they keep incessantly emailing me asking if I want to sign up. Very annoying and inept.

3 years ago

Reply from American Home Shield

Hi Josh,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Brooke Bailey Spring, TX

Timely, easy to work with. Great contractors that do quick and quality work

3 years ago

Reply from American Home Shield

Hi Brooke. Thank you for your positive review. It is so great to hear that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Michelle sofield Telford, PA

Affordable, reliable, responsive company. Peace of mind is worth the premium!

3 years ago

Reply from American Home Shield

Thank you Michelle. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Matthew Oates Sacramento, CA

AHS sends repair technicians promptly and always resolves my issues. They rock!

3 years ago

Reply from American Home Shield

Hi Matthew. Thank you for taking time to let us know how we are doing. We strive to provide prompt and reliable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Jim Chmielinski Flossmoor, IL

Always come through in a timely manner, and they see that the problem is fixed

3 years ago

Reply from American Home Shield

Hi Jim,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Raymond morris Merlin, OR

Cost and professionalism. Coverage for cost is the most reasonable out there.

3 years ago

Reply from American Home Shield

Hi Raymond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Nancy Lacey Jemison, AL

Courtesy and Professional, they keep their promise to the customer.

3 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Sandra Krupala Harlingen, TX

Everything was good, but they always have to order a part and come back 10 days to 2 weeks later.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Saurabh Trivedi Sarasota, FL

Plumbing issue still persist as the contractor did not fix the items as the warranty states as being covered.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Selina Roane-Thomas Columbus, OH

Paying a 100.00 service fee for each call and additional cost for the repair makes me wonder why a person need home shield.

3 years ago

Reply from American Home Shield

Hi Selina,
I hate to hear about your most recent service experience to have the issue repaired and the noncovered cost. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Stephanie Sims Fort Myers, FL

So far when we needed something we've gotten someone out here very quickly.

3 years ago

Reply from American Home Shield

Hi Stephanie. We know how important prompt and reliable service is. It is great to hear that someone has been able to go out quickly for your repair needs. We look forward to working with you again and providing an excellent experience.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Suzanne Tonsberg Belleview, FL

Always gets the problem fixed and the companies they send are reliable

3 years ago

Reply from American Home Shield

Hi Suzanne. Thank you for letting us know about experience. It is great to hear your problems have been resolved and that you are happy with the vendors as well. Thank you for trusting AHS to take care of your home repair needs.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Todd Gibbs Omaha, NE

Hotest days in years and the AC goes out. Everyone did such a great job!!!!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Todd. It is so great to hear that you are pleased with the repair experience for your air conditioning. We will strive to continue meeting this same level of great service for your future repair needs as well.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Tonya Shavers Little Rock, AR

Because it is one phone call and no worries for me of finding help

3 years ago

Reply from American Home Shield

Hi Tonya. We really appreciate you taking time to let us know about the great experience you had. It is our goal to address your repair needs as promptly and efficiently as possible. We look forward to working with you again.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Walter Ross Las Vegas, NV

They are Professional and courteous. The Coverage is very good.

3 years ago

Reply from American Home Shield

Hi Walter. We are delighted to hear that you are enjoying your coverage. We can't wait to take care of your next repair need with the same level of service

Jun. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Latha Babbili Fort Worth, TX

I reported my refrigerator stopped working. Technicians have been in and out for almost a month. It's not fixed yet!!

3 years ago

check_circle

Verified Customer

star star star star star

Lawana Lithonia, GA

Professionalism and prompt service. Customer service is awesome

3 years ago

Reply from American Home Shield

Hi Lawana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

check_circle

Verified Customer

star star star star star

Linda Robnett Derby, KS

great friendly on time knew what the problem was and quickly fixed it

3 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Maria D Encinas Tucson, AZ

I recommend AHS because of the Fast Service, saves me money, and keeps me worry free.

3 years ago

check_circle

Verified Customer

star star star star star_border

Mark Breeland Las Vegas, NV

lead time is a bit protracted. American Home Shield's customer service has been excellent.

3 years ago

check_circle

Verified Customer

star star star star star

Mark Horvath Dayton, OH

Complete home coverage, professional and excellent contractors

3 years ago

Reply from American Home Shield

Hi Mark,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Mary S Doran Burnet, TX

They are very responsive. The online claim filing system is easy and fast.

3 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Michael Stuk Ii Osceola, IN

So far they have surpassed my expectations with the work I've received

3 years ago

Reply from American Home Shield

Hi Michael. We are so pleased to hear that we have exceeded your expectations. This makes us work even harder to provide you with an exceptional experience with your next repair need. Thank you for trusing American Home Shield.

Jul. 1st, 2021

check_circle

Verified Customer

star star star star star

Mike Laubert Saint Louis, MO

They have responded well to my calls. They have fixed my issues.

3 years ago

Reply from American Home Shield

Hi Mike. Thank you for letting us know about your positive experience with AHS. We are so glad to hear that your repair needs have been taken care of. Thank you for trusting American Home Shield.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Mohan Aiyagari San Jose, CA

They were prompt and arranged Ace's garage guy to come and fix my problem.

3 years ago

Reply from American Home Shield

Hi Mohan. I am very happy to hear that your problem was resolved promptly and efficiently. We look forward to taking care of your next repair need.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mrs. Watson Charlottesville, VA

Long wait times for customer service. Need to have a better selection of local plumbers and contractors in my area..

3 years ago

check_circle

Verified Customer

star star star star star

Pam Hill Murrieta, CA

Professional , reliable and have been pleased with the service I received.

3 years ago

Reply from American Home Shield

Hi Pam. Thank you for the 5 star rating. We strive to provide quick and professional service. We appreciate you taking time to let us know that we were able to do that for you. We look forward to taking care of your repair needs again in the future.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Pamela D Federick Berwyn, IL

They are responsive, however getting the contractors out in a timely manner is sometimes impossible

3 years ago

check_circle

Verified Customer

star star star star star

Pamela Helton Hixson, TN

reliable fast service and the service person knew immediately what to do.

3 years ago

Reply from American Home Shield

Hi Pamela. We understand how important your time is so we always want to provide you with fast reliable service. Thank you for letting us know how well your AHS experience was.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Paul Folsom, CA

When used they have been excellent, were quick and efficient

3 years ago

Reply from American Home Shield

Hi Paul. We are so pleased to hear about the excellent service you have received. I hope you continue finding the value in the coverage we offer.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Paul Charlotte, NC

They attempt to get responsible companies to do a professional job

3 years ago

Reply from American Home Shield

Hi Paul. We thank you for taking time to provide feed back on your experiences with AHS. We value your opinion and look forward to taking care of your future warranty needs as well.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Paul A Schooler Lebanon, MO

Had A/C problems and they sent out a reliable company and fixed our A/C within 2 days.

3 years ago

check_circle

Verified Customer

star star star star star

Pavan Rajagopal Missouri City, TX

Prompt and professional resolution of problems. Good quality contractors.

3 years ago

Reply from American Home Shield

Hi Paven. We are so delighted to hear about the prompt and professional service you received. Thank you for taking time to let us know how we are doing. We value your feedback. Thank you for trusting AHS.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Phil O Camacho Chesapeake, VA

Very knowledgeable service rep in the appliance purchasing dept

3 years ago

Reply from American Home Shield

Hi Phil. Thank you for letting us know about your positive experience with the appliance purchasing agent. We looking forward to take care of your next repair need as well.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Ray Hagar San Jon, NM

Great service quick to fix. A really great deal. Recommend to anyone

3 years ago

Reply from American Home Shield

Hi Ray. Thank you for your positive review and for trusting AHS to take care of your home repair needs.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Robert Darouze Modesto, CA

work was good. knowledgeable, helpful but replacements not higher quality cheaper contactor grade

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert Groves Madison, MS

My last experience was bad, took 7-8 weeks to get parts into contractor. Overseas CS no help in explaining

3 years ago

check_circle

Verified Customer

star star star star star

Dawn Lindo Fort Lauderdale, FL

AHS has always responded to my needs in a timely and helpful manner.

3 years ago

Reply from American Home Shield

Hi Dawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Delora Green Mountain Village, CO

I give 5 stars because every time I've had a claim, staff is always helpful.

3 years ago

Reply from American Home Shield

Hi Delora,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Donell Mcmullen Carrollton, TX

They do not return phone calls, I had to pay more out of my own pocket due to delays in sending out the replacement part. There is no sense of urgency.

3 years ago

Reply from American Home Shield

Hi Donell,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dora Lee Taylor Portsmouth, VA

There seems to be little oversight by AHS on the assigned contractors, who often don't show up or call back.

3 years ago

check_circle

Verified Customer

star star star star star

Earl Pahrump, NV

Easy process to file claim, and good companies to do repair work

3 years ago

Reply from American Home Shield

HI Earl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Earl Thompson Upper Marlboro, MD

Reliable for the most part. Still may need to do a better job vetting some of these contractors.

3 years ago

check_circle

Verified Customer

star star star star star_border

Gordon Litzenberger Chelan, WA

Good company to do business with. We received excellent customer support. Thank you AHS

3 years ago

check_circle

Verified Customer

star star star star star

Heidi Grosowsky Cleveland, OH

They have fixed or replaced whatever is broken that is covered under my policy.

3 years ago

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Irma Murray Grieve San Rafael, CA

They have facilitated great resources when I've had issues at my house

3 years ago

Reply from American Home Shield

Hi Irma. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Jackie Needham Wakarusa, KS

Having AHS is affordable and filing for services is fast, easy, and convenient.

3 years ago

Reply from American Home Shield

Hi Jackie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

American Home Shield Reviews