American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Nohe Garcia Rio Rico, AZ

Prompt and courteous respond to claims with quality parts and products.

4 years ago

Reply from American Home Shield

Hi Nohe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Thomas Brackeen Jr Waldorf, MD

Smooth process and happy with the work done so far resolving my home issues.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Thomas,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Sunny Taj Richmond, TX

The experience so far has been good! The customer service has met my expectations. Thank you

4 years ago

Reply from American Home Shield

Hi Sunny,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 20th, 2021

check_circle

Verified Customer

star star star star star

Don Spring, TX

Every repair has been expertly communicated and the Techs are awesome!

4 years ago

Reply from American Home Shield

Hi Don,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Martha McKenna Fuller Cincinnati, OH

AHS still has my old phone number they send to the companies regardless of how many times I have updated it with them.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rae Richardson Seattle, WA

Contracts don't call to schedule appointments in a timely manner and some don't fix what need to be fixed. It breaks again

4 years ago

Reply from American Home Shield

Hi Rae. Thank you for taking time to let us know about your service experiences. I am sorry to hear that your repair needs were not met. I would be happy to speak with you and assist with a resolution to any unresolved issue.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Nelson Sanchez Rosharon, TX

Excellent and fast service, tech was on time, great communication

4 years ago

Reply from American Home Shield

Hi Nelson,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Ben Sloan Dubuque, IA

The have been very helpful. I would recommend them to others

4 years ago

Reply from American Home Shield

Hi Ben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tracie Ray Chesapeake, VA

Horrible. Been without AC for over a month. No answers when I call them . Terrible coverage. They pay for $50 part but don' cover $1300 of the rest of the job

4 years ago

Reply from American Home Shield

Hi Tracie. Thank you for letting us know that your air conditioning repair still has not been resolved. I can understand why this would be frustrating. I would be happy to speak with you further to assist with a resolution to this matter.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Kyoko Izumi San Antonio, TX

I put in a request order and within a day I received a call back

4 years ago

Reply from American Home Shield

Hi Kyoko,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Vanessa Farrington Riverside, CA

Always helps me when I need them. I have had them for years now.

4 years ago

Reply from American Home Shield

Hi Vanessa. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

A Andrews Kyle, TX

Great customer service and repairman responded quickly and did a great job.

4 years ago

Reply from American Home Shield

Hi A. Andrews,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Keith Harris Clinton, MD

Quick fast response to all issues All items taken care of in a timely manner

4 years ago

Reply from American Home Shield

Hi Keith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Teresa Knoxville, TN

Easy to request service online. Timely response from plumbing company.

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Phillip Zehnder Tampa, FL

Replaced Garbage disposal. We here within 2 days and were done within an hour

4 years ago

Reply from American Home Shield

Hi Phillip. It's great to know your garbage disposal was replaced with ease. We appreciate you taking time to write a review and thank you for trusting AHS to take care of your home repair needs.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Richard Bernth Zephyrhills, FL

On time, professional, knowledgeable technician whomfollowed Covid guidlines

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Rick Brasko McKees Rocks, PA

When I had an issue they acted fast and had it repaired that day.

4 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Roger Pies Nokomis, FL

Air conditioner fixed without any problems. The phone process with American Home Shield is tedious and not fun.

4 years ago

check_circle

Verified Customer

star star star star star

Richard Jones Orlando, FL

Been with you for over 5 years and you have always been there when needed

4 years ago

Reply from American Home Shield

Hi Rchard. Thank you for such a positive review. We are so happy that you are pleased with the service we are providing. We look forward to working with you for many more years to come.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Scarlett Gonzalez Las Vegas, NV

Quick response time and quality work. Customer service is fine online but a little slow via phone

4 years ago

Reply from American Home Shield

Hi Scarlett. Thank you for your review and feedback. We strive to provide prompt and reliable service for our members. We are happy to hear that you were satisfied with the response time and quality of service. We thank you for your patience when trying to reach us by phone.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Stephanie Sturges Wilmington, NC

They are on communicative and work with me when there are issues

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for taking time to review your experience. We are here to address your concerns and we welcome your feedback. We are very happy to hear that you are pleased with the service your are receiving and we look forward to working with you again.

Aug. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Stephanie Dean Richmond, VA

The representatives do not listen to hear and they have challenges understanding the customer's needs as evidenced by poor throughput.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for letting us know of your concerns when contacting our company. I am sorry to hear that your service needs were not met. I would be happy to speak with you to further address your concerns.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Walter Wieland

Still haven’t recieved my refund from cancellation of the stove request order July 26th 2021

4 years ago

Reply from American Home Shield

Hi Walter,
I hate to hear about the delay in service that has been experienced to receive the reimbursement. I would be glad to speak with you to reach a resolution.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

James Pierce Frederick, OK

AHS took care of my air conditioner issue in a timely manner.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Alvin Williams Spring, TX

Good, fast service for my electrical issue. The technician was knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Alvin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star_border

Amanda McNeil Kingsport, TN

My experience with AHS has been good so far. My issue has typically been with contractors.

4 years ago

Reply from American Home Shield

Hi Amanda. Thank for letting us know that you have had good experiences. We want our members to know they can trust in the service we provide. Please let us know if there is any unresolved issue that we can further assist with. Thank you for choosing AHS.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star_border

Angel Rosa Houston, TX

Having AHS had been important to have in a new old house. The respond is fast and good.

4 years ago

Reply from American Home Shield

Hi Angel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Art Maxwell Gilbert, AZ

Its been great. Service was reasonably fast and solved our problems.

4 years ago

Reply from American Home Shield

Hi Art,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

CARMEN Chacon Houston, TX

Real professional people Never have to wait for a repair person

4 years ago

Reply from American Home Shield

Hi Carmen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Charles D Rennard Yuba City, CA

Very good service and would really recommend them to anyone

4 years ago

Reply from American Home Shield

Hi Charles. This is really great to hear. We appreciate the positive review and the recommendation. We love to know when our members find the value in the service and coverage that we offer. Thank you for trusing AHS.

Aug. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Crystal Smith Metairie, LA

Left us with an unresolved plumbing problem and would not work with us to reimburse for repairs we had to pay out of pocket to a plumber we had to hire on our own.

4 years ago

Reply from American Home Shield

Hi Crystal. Thank you foryour feedback regarding your plumbing experience. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Cynthia Thomas Carrollton, GA

Great customer service. The people who come out do an excellent job

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Debra G Matthews Phoenix, AZ

AHS is a reliable service. They always get the job done to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Debra. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Dorsey Walker Ochoa Birmingham, AL

Good experiences, good service. The contractors have been dependable.

4 years ago

Reply from American Home Shield

Hi Dorsey. We are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Heather Augustine Parkton, NC

Great service for all the tech's. Quality of service is great.

4 years ago

Reply from American Home Shield

Hello Heather. Thank you so much for your positive rating. We do our very best to provide you with quality service you can depend on. We are happy to hear how pleased you were with the service you received. Thank you for trusting AHS.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Margo Hodge Johnson City, TN

Fast, easy scheduling. Appointments kept in a timely manner. Pleasant workers.

4 years ago

Reply from American Home Shield

Hi Margo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Jennifer L Wildomar, CA

So convenient to get home repairs without having to find a contractor myself.

4 years ago

Reply from American Home Shield

Hi Jennifer. We are so happy to hear that you are pleased with the service your home warranty offers. It is important to us to provide you with service you can count on and take the hassle and worry out of home repairs. Thank you for trusting AHS.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Janis Casey Louisville, KY

It was great. The service person was very professional and curteous.

4 years ago

Reply from American Home Shield

Hi Janis. We strive to provide our members with professional and dependable service. We are very happy to hear that you have a good experiences when requesting service. Thank you for trustng AHS as your home warranty company.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

John Handrich Surprise, AZ

I have received quick responses when I have turned in service requests.

4 years ago

Reply from American Home Shield

Hi John. We do our very best to provide our members with prompt and efficient service. We appreciate you taking time to let us know we have been able to do that for you. We look forward to taking care of your next repair need.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Ben and Keith Gutierrez Albuquerque, NM

Quick and always prompt to get it done they were calling me the very next day

4 years ago

Reply from American Home Shield

Hi Ben & Keith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Kevin Michael O'Riley Columbus, OH

I've had to have work done and it has saved me quite a lot of money.

4 years ago

Reply from American Home Shield

Hi Kevin. It is really great to hear that you are finding the value in the coverage we offer. We hope you contine to enjoy being an AHS valued member.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Audrey Arnett Pinehurst, TX

Called evening prior and serce was dispatched next day on my air conditioner

4 years ago

Reply from American Home Shield

Hi Audrey,
We really appreciate you taking the time to share your rating with us about the air conditioner repairs. We look forward to servicing you again soon.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Janice Morris Canton, GA

Reported my claim at 2p, repair was completed at 4:15p. Very pleased.

4 years ago

Reply from American Home Shield

Hi Janice. We are so excited to hear about how quickly your repair need was taken care of. We love taking the hassle out of home repairs. Thank you for allowing AHS to do so for you.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

robert telesco San Jose, CA

very professional, and service company are very good at what they do

4 years ago

Reply from American Home Shield

Good afternoon Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anne Lankford Chesapeake, VA

Currently fighting to an invoice sent from the service team to AHS for authorization. Been over a week!

4 years ago

check_circle

Verified Customer

star star star star star

Robin Mukes Jesup, GA

Easy to work with. Fast response time. Website is user friendly.

4 years ago

Reply from American Home Shield

Good afternoon Robin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

Happy Menomonie, WI

On time to appointments and have been quick to set up the appointments.

4 years ago

Reply from American Home Shield

Hi Happy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

Julie White Victorville, CA

Outstanding service, highly professional contractors and timely work performed.

4 years ago

Reply from American Home Shield

Hi Julie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Terrence Morrissey San Diego, CA

Somewhere between mediocre and awful. I had to hire plumbers to fix what AHS' contractors broke. This "insurance" policy is a scam.

4 years ago

Reply from American Home Shield

Hi Terrence. Thank you for your feedback regarding your service experience. I am sorry to hear that you were not satisfied with the repair. I would be happy to speak with you to further address this issue.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Michael Bayer Oceanside, CA

took over 1 month to fix small electrical problems - after a competent technician arrived, he was done in 20 minutes

4 years ago

American Home Shield Reviews