American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Shewonna Fains Memphis, TN

The response time is great. I have never called and not get a prompt response.

5 years ago

Reply from American Home Shield

Hi Shewonna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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khiem ngo Dallas, TX

Quick response, maintain good communications to update status of arrival of technician

5 years ago

Reply from American Home Shield

Hi Khiem. Thank you for taking time to provide feeback on your experiences with AHS. I am happy to hear the problme wa taken care of so effectively. We want you to know you can count in the service and coverage we provide. Thank you for trusting AHS.

Sep. 16th, 2021

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Verified Customer

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Ryan Young Oconomowoc, WI

American Home Shield is always quick too respond and get the job done!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ryan. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your home warranty with AHS.

Sep. 9th, 2021

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Verified Customer

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Sara Molalla, OR

Quick, easy, and great service, and online request was user friendly.

5 years ago

Reply from American Home Shield

Hi Sara. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 9th, 2021

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Verified Customer

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Ted Lopez Boerne, TX

Excellent Service,All Technicians Have Been Very Courteous & Knowledgeable

5 years ago

Reply from American Home Shield

Hi Ted,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Valerie E. Frazier Dover, FL

Overall okay. Working so far. HAve had the all 3 houses covered since 1997.

5 years ago

Reply from American Home Shield

Hi Valerie. Thank you for taking time to write a review. We are very happy to hear that you are satisfied with your service experiences so far, and we look forward to providing you with a great experience for your next repair need. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Susan Worden-McClain Boise, ID

Friendly and prompt service. Plumbing issue was resolved in one visit.

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Tamechical Lasha Morrison Mineral Wells, TX

Fast response and accurate and you get full service and great customer service

5 years ago

Reply from American Home Shield

Hi Tamechical,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Tom Dinh Orange, CA

It was great. Respond was quick and repair company was assigned right away

5 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Trina Gerald Oxon Hill, MD

My 1st experience was great. The rep. had great customer service skills.$

5 years ago

Reply from American Home Shield

Hi Trina,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Valerie Rose Sanchez Monrovia, CA

Good work ethic. He explained what he was checking when looking at a part.

5 years ago

Reply from American Home Shield

Hi Valerie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Betty Wilson Charlotte, NC

The person they sent out to take care of my problem was very knowledgeable.

5 years ago

Reply from American Home Shield

Hi Betty,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Charles Hood Joplin, MO

Fantastic fast service. Went over coverage to make sure we were in good shape

5 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Cheryl Allen, TX

Great coverage. We are so glad to have American Home Shield

5 years ago

Reply from American Home Shield

Hi Cheryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Clinton Thompson Upper Marlboro, MD

Nobody can solve your issue the 1st time. Takes multiple calls and long hold times to get anything accomplished. Managers and supervisors do not return phone calls.

5 years ago

Reply from American Home Shield

Hi Clinton. Thank you for your feedback. I am sorry to hear you did not receive the assistance you needed. I would be happy to speak with you regarding your unresolved issue.

Sep. 9th, 2021

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Verified Customer

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Constance Gonzales Stafford, VA

quick response time to repair agency assignment. Courteous customer service.

5 years ago

Reply from American Home Shield

Hi Constance,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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dave christensen Casper, WY

It was taken care of immediately, with no problems or questions

5 years ago

Reply from American Home Shield

Hi Dave,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Douglas E Loveall Ballwin, MO

Always quick. AHS & HSA always engage the best repair techs.

5 years ago

Reply from American Home Shield

Hi Douglas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Inge Wolcott Colorado Springs, CO

Very responsive and immed. Helpful . Friendly snd understood my problem

5 years ago

Reply from American Home Shield

Hi Inge,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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James Smith Fayetteville, NC

They sent out a good company. There are some great companies that are on their list.

5 years ago

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Verified Customer

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James werner sass Waterford, CA

They were fast with service and got the ac company here fast with great communication

5 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Jesus Pittsburg, CA

Knowledgeable with problem solving. Get replacement parts real fast.

5 years ago

Reply from American Home Shield

Hi Jesus. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to do so for you.

Sep. 9th, 2021

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Verified Customer

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John Jackson Hazelwood, MO

Fast dispatch. Good follow up. The technician was excellent.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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JORDAN GOTTLIEB Olathe, KS

the neighbor accepted responsobilty and will be paying for damage /

5 years ago

Reply from American Home Shield

Hi Jordan. Thank you for your feedback and positive review. It is good to hear that the neighbor will be taking care of the damage.

Sep. 9th, 2021

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Verified Customer

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Liz Berry Charleston, SC

Very bad especially when contractors do additional damage to your home and AHS says they cant help and wont give you copy of contractors insurance that is homeowners problem

5 years ago

Reply from American Home Shield

Hi Liz. Thank you for your feedback regarding your service experience. We are here to address your concerns. I would be happy to speak with you regarding this matter.

Sep. 9th, 2021

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Verified Customer

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LORRIE BRINKLEY Tacoma, WA

Very helpful, great product knowledge and good customer care

5 years ago

Reply from American Home Shield

Hi Lorrie. Thank you so much for the positive review. We are so happy you are enjoying your home warranty service. We can't wait to take care of your next repair need.

Sep. 9th, 2021

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Verified Customer

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Martrella Sanders Clinton, MD

Easily and quickly set us up with a locksmith to rekey our new home.

5 years ago

Reply from American Home Shield

Hi Martrella. We are so happy that your rekey service was taken care of promptly and with ease. We look forward to taking care of your next repair need with this same level of service as well.

Sep. 9th, 2021

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Verified Customer

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Mary Vuong Sun City, CA

AHS sent a qualified professional in a timely fashion. Excellent service.

5 years ago

Reply from American Home Shield

Hi Mary,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Michael Cobb Lindale, TX

They were very quick and easy to work with on my water heater replacement

5 years ago

Reply from American Home Shield

Hi Michael. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 9th, 2021

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Verified Customer

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Mike Carroll Louisville, KY

Great service, great price, friendly customer service representative

5 years ago

Reply from American Home Shield

Hi Mike. It's so good to know that you have been pleased with AHS. We are so happy that you are finding the value in your home warranty coverage. We look forward to serving you for meany years to come.

Sep. 9th, 2021

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Verified Customer

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pj Falls Church, VA

best company out there, great service, timing, articulate, competent

5 years ago

Reply from American Home Shield

Hi PJ. This is so great to hear. We really appreciate you taking time to let us know how pleased you are with the coverage and service we offer. We look forward to working with you again and thank you for choosing AHS as your home warranty company.

Sep. 9th, 2021

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Verified Customer

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Rich Tampa, FL

Used them twice for appliance repairs. Quick and professional

5 years ago

Reply from American Home Shield

Hi Rich. Thank you for letting us know how we are doing. We know how important it is to provide prompt and dependable service when you need it. Thank you for allowing AHS to do that for you.

Sep. 9th, 2021

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Verified Customer

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Robert Daniels Roanoke, VA

As usual, AHS came through by replacing a 15 year-old microwave. Thanks!

5 years ago

Reply from American Home Shield

Hi Robert. Thank you for your review and thank you for being a valued member of American Home Shield. We are so happy to hear that your appliance was replaced. We hope you continue to enjoy and find the value in your home warranty coverage.

Sep. 9th, 2021

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Verified Customer

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Andrea Davis Montgomery, AL

They are very professional and willing to answer any questions

5 years ago

Reply from American Home Shield

Hi Andrea,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Daniel Medina Charlotte, NC

My water heater was leaking and they replaced under 4 days quick and painless.

5 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Dorothy Woodward Fort Myers, FL

Excellent! Helpful, pleasant and a quick response to solving problems!

5 years ago

Reply from American Home Shield

Hi Dorothy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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G Ashton Fort Washington, MD

They had a Tech assigned very quickly. The Tech was very professional.

5 years ago

Reply from American Home Shield

Hi G Ashton,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Iva Guillory Houston, TX

Why do you send a tech to fix a problem when the parts haven't even been ordered? This has happened twice, same appliance.

5 years ago

Reply from American Home Shield

Hi Iva,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you to assist with a resolution to the washer machine repairs.

Sep. 9th, 2021

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Verified Customer

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John Baird Knoxville, TN

On the hottest two weeks so far this year my air conditioning was out and it took over two weeks to get authorization from American Home Shield to get it fixed!

5 years ago

Reply from American Home Shield

Hi John. Thank you for letting us know about your service experience. We know how important it is to have your air working properly. I would be happy to speak with you to further address your concers.

Sep. 10th, 2021

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Verified Customer

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JOHN PIPER Lawton, OK

I have found them to be effective efficient and inexpensive.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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LindaChaney Roswell, GA

Quick response time and service... issue resolved quickly!!!

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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MICHELLE ATHERLEY Waldorf, MD

I rely on them to support me when things don't work and they do that well.

5 years ago

Reply from American Home Shield

Hi Michelle,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Paul D Hogle Las Vegas, NV

been with them several years. Both home and condo(rental) Good service

5 years ago

Reply from American Home Shield

Hi Paul,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Pauline Bumgardner Florence, KY

A&E installed a dishwasher they did not tighten the fittings on the water lines and it flooded our neighbors apartment somebody has to pay for these damages!!

5 years ago

Reply from American Home Shield

Hi Pauline. I am sorry to here there was damage casued to your neighbors home. I would be happy to speak with you further regarding this matter.

Sep. 10th, 2021

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Verified Customer

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PettiJo Peralta Olivehurst, CA

No hassle service. I am very satisfied with this warranty company.

5 years ago

Reply from American Home Shield

Hi Petti Jo,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Rita Simpson Clinchburg, VA

The technician was prompt and resolved the problem quickly..

5 years ago

Reply from American Home Shield

Hi Rita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Michael Law Kuna, ID

Problems solved in a timely manner. Professional personnel all the way.

5 years ago

Reply from American Home Shield

Hi Michael. Thank you so much for letting us know about your experience. It is always our goal to provide professional and dependable service. We can't wait to provide you with this same level of service for your next repair need.

Sep. 7th, 2021

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Verified Customer

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Priscilla Perry Fayetteville, NC

Technician was professional, and extremely knowledgeable to repair the issue.

5 years ago

Reply from American Home Shield

Hi Priscilla. It is so great to hear about your experience. We are so happy that you have been pleased witht he service you are receiving. We look forward to taking the hassle out of your next repair need as well.

Sep. 7th, 2021

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Verified Customer

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R Brown Kissimmee, FL

It was great they arrived on time and completed the work in no time

5 years ago

Reply from American Home Shield

Hi R Brown. We are so happy to hear about your experience. We underand how important it is for you to receive fast and dependable service. Thank you for trusting AHS.

Sep. 7th, 2021

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Verified Customer

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Susan Oklahoma City, OK

Always able to get repairs done timely repair people always on time

5 years ago

Reply from American Home Shield

Hi Susan. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 7th, 2021

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