American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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James Lightfoot Conyers, GA

No hassles, fast responses and issues fixed correctly the first time

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Margarette Pataskala, OH

Terrible! I will not recommend their communication is poor and I still have yet to receive a refund from a service that was never performed.

4 years ago

Reply from American Home Shield

Hi Margarette. Thank you for taking time to let us know about your concerns with the service you received. I am sorry to hear how disappointed you were with the service you received. I would be happy to speak with you about this matter as well as assist with the refund.

Sep. 21st, 2021

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Verified Customer

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Linda Joiner Johnson City, TN

They replaced my items because they weren't able to be fixed. Thanks.

4 years ago

Reply from American Home Shield

Hi Linda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need with the same level of great service.

Sep. 21st, 2021

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Verified Customer

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Michael Bruce Rowlett, TX

Very happy in the way they dealt with my dishwasher and microwave

4 years ago

Reply from American Home Shield

Hi Michael. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 21st, 2021

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Verified Customer

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ROGER SMITH Amarillo, TX

I LIKE EVERYTHING ABOUT AHS !! THEY ARE FAST,FAIR AND VERY PROFESSIONAL!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Roger,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Kelly Morales

So far it hasn't covered any of the services I've needed. Doesn't seem to help out with any of the regular expenses.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kelly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 21st, 2021

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Verified Customer

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Greg Woodbridge, VA

Easy to schedule service and most contractors are very good.

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Jason Huebel Memphis, TN

Good response, coverage was honored and contractors were competent.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to write a review. It is great to know you were pleased with the service you received. We want you to know you can always count on AHS.

Sep. 21st, 2021

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Verified Customer

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Dora G Martinez Pearland, TX

The technician was very professional and informative about our repair

4 years ago

Reply from American Home Shield

Hi Dora,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Gerry Martinez Las Vegas, NV

Still waiting for a cash out amount since 9/3, faucet is still leaking I've called every day and every day they say someone will call me within 24hrs, ridiculous.

4 years ago

Reply from American Home Shield

Hi Gerry,
I hate to hear about the delay in service to receive an estimate for the faucet cash out amount. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Verified Customer

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Jonathan Hairston Dayton, OH

Had a horrible experience with A/C Unit they did not repair and did not cover what was in the agreement. had to pay $5000 out of pocket (pending litigation)

4 years ago

Reply from American Home Shield

Hi Jonathan,
I hate to hear about the noncovered cost and expenses to have the AC system repaired through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Verified Customer

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Rebecca Swint Spring, TX

Service was great. Guys that service and replaced unit were great also.

4 years ago

Reply from American Home Shield

Hi Rebecca,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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David Hillstrom Decherd, TN

Awesome always a quick response and fast contractor communication

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Samuel Reed Houston, TX

Have never failed to resolve an issue in a reasonable timeframe.

4 years ago

Reply from American Home Shield

Hi Samuel,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Humberto Cavazos Austin, TX

Excellent customer representative . Very helpful and professional

4 years ago

Reply from American Home Shield

Hi Humberto,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Kimberly Asplund Susanville, CA

It was great. Fast service and delivery of someone who could help us.

4 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Edwin Salinas, CA

It‚Äôs been great. The response time and the service has been on point.

4 years ago

Reply from American Home Shield

Hi Edwin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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David Rindom Kimberling City, MO

Wonderful and knowledgeable service person send to handle the problem.

4 years ago

Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Peter Solinsky Reno, NV

FFirst company never called never returned my calls second company they sent out did a good job

4 years ago

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Verified Customer

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Ronie Schmidt Tampa, FL

they answered quick, scheduled fast and emailed me right away

4 years ago

Reply from American Home Shield

Hi Ronie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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LINDA A CALHOUN Philadelphia, PA

LOVE THE SERVICE! GOOD WORK, VERY PROFESSIONAL SERVICEMEMBERS

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Enedina L Corona Las Vegas, NV

Gets job done. They were out the next day. I wasn't stressed.

4 years ago

Reply from American Home Shield

Hi Enedina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Eddie d Lechuga Raleigh, NC

Its not bad but as the rates go up almost time to bail on them

4 years ago

Reply from American Home Shield

Hi Eddie,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Gina Kaneohe, HI

I got a response right away after filing a service request.

4 years ago

Reply from American Home Shield

Hi Gina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Sequilla Mullen Columbia, SC

Excellent, the best customer services. Really quick service.

4 years ago

Reply from American Home Shield

Hi Sequilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Bryn San Antonio, TX

They have been easy to get in touch with and easy to work with

4 years ago

Reply from American Home Shield

Hi Bryn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Donna dicataldo Chalmette, LA

Never able to speak with anyone on the phone. Poor quality technicians that do not know whay are doing. Probably leaving AHS

4 years ago

Reply from American Home Shield

Hi Donna. Thank you for expressing your concerns about the service you have received. We are here to assist you. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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elita pinedo Fort Pierce, FL

great service with the appliances repairs and replacement if needed.

4 years ago

Reply from American Home Shield

Hi Elita,
We appreciate your feedback and hope you continue to enjoy the service we provide!

Sep. 13th, 2021

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Verified Customer

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Frank Arlington, TX

Great service, always help with what we need. Never any issues.

4 years ago

Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Gary Putnam Eloy, AZ

We had two claims this year. AHS did a great job solving our problems.

4 years ago

Reply from American Home Shield

Hi Gary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Karen Mitchell Turner, OR

Very responsive. Answer questions and give helpful information.

4 years ago

Reply from American Home Shield

Hi Karen. We are go glad to know you are happy with the service and coverage we provide. We want you to know you can count on us when needed. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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anthony j Isabella Saint Paul, MN

Experience was great. My plumbing problem was resolved. Thank you

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Cynthia Hoover El Paso, TX

Very professional and timely. Each claim I have made was handled expertly.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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DURIES KIRBY Temecula, CA

I been trying to get my refrigerator fix or replace for over three months and I am still without a refrigerator.

4 years ago

Reply from American Home Shield

Hi Duries,
I hate to hear about the ongoing delay in service to have the refrigerator repaired through American Home Shield.

Sep. 16th, 2021

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Verified Customer

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James Nunley Olive Branch, MS

Knowledgeable technicians.Very nice people.Excellent Service

4 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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isabella Hickory, NC

they have responded promptly with service providers needed.

4 years ago

Reply from American Home Shield

Hi Isabella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Jim Parsons Athens, AL

Efficient communication and follow through on coverages. Reasonable rates.

4 years ago

Reply from American Home Shield

Hi Jim,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Kathryn Hayes Boulder Creek, CA

Getting service is very slow. Urgent problems aren't fixed in a timely manner. Service provider quality varies. Customer service is not helpful.

4 years ago

Reply from American Home Shield

Hi Kathryn. Thank you for taking time to write a review. I am sorry to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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K L Avon Lake, OH

Quick to respond and got someone out to help and solve the issue

4 years ago

Reply from American Home Shield

Hi KL,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Lisa Ankeny, IA

Very fast response time and fast to send a reliable contractor

4 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Jerry Henderson, NV

AHS I was Very efficient and timely. I’ve been a customer for a few years.

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Christine Hubbard Myrtle Beach, SC

Always responsive. They find a repair person pretty quickly & follow up.

4 years ago

Reply from American Home Shield

Hi Christine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Perrene Henry Irmo, SC

It has been great, prompt service when a service call was needed.

4 years ago

Reply from American Home Shield

Hi Perrene,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Robert Schroeder Yuma, AZ

Very easy to schedule on the web site. Technicians who came to house were great.

4 years ago

Reply from American Home Shield

Hi Robert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Verified Customer

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J Rodney Ownbey Dalton, GA

Overall good. Replacement items are not always as good as original without paying extra.

4 years ago

Reply from American Home Shield

HI J Rodney. Thank you for writing a review. We value your feed back and opinion. We are glad to hear that overall you are pleased with AHS. We look forward to working with you again in the future and hope to be able to provide you with a great service experience.

Sep. 16th, 2021

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Verified Customer

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Rodolfo Hernandez Fort Eustis, VA

What is able to take care of my issue within a timely matter great appreciate

4 years ago

Reply from American Home Shield

Hi Rodlfo. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 13th, 2021

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Verified Customer

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Tammy Hook

Sometimes difficult to get in touch with someone

4 years ago Edited January 10, 2024

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Verified Customer

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darrell l wells Beaumont, TX

it was a great experience.Tech very friendly and knowledgeable

4 years ago

Reply from American Home Shield

Hi Darrell. We are so happy to hear about your great experience. We strive to provide you with service you can trust in and depend on when unexpected repairs are needed. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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Shewonna Fains Memphis, TN

The response time is great. I have never called and not get a prompt response.

4 years ago

Reply from American Home Shield

Hi Shewonna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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khiem ngo Dallas, TX

Quick response, maintain good communications to update status of arrival of technician

4 years ago

Reply from American Home Shield

Hi Khiem. Thank you for taking time to provide feeback on your experiences with AHS. I am happy to hear the problme wa taken care of so effectively. We want you to know you can count in the service and coverage we provide. Thank you for trusting AHS.

Sep. 16th, 2021

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