American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Kimberly Asplund Susanville, CA

It was great. Fast service and delivery of someone who could help us.

4 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Edwin Salinas, CA

It‚Äôs been great. The response time and the service has been on point.

4 years ago

Reply from American Home Shield

Hi Edwin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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David Rindom Kimberling City, MO

Wonderful and knowledgeable service person send to handle the problem.

4 years ago

Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Peter Solinsky Reno, NV

FFirst company never called never returned my calls second company they sent out did a good job

4 years ago

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Verified Customer

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Ronie Schmidt Tampa, FL

they answered quick, scheduled fast and emailed me right away

4 years ago

Reply from American Home Shield

Hi Ronie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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LINDA A CALHOUN Philadelphia, PA

LOVE THE SERVICE! GOOD WORK, VERY PROFESSIONAL SERVICEMEMBERS

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Enedina L Corona Las Vegas, NV

Gets job done. They were out the next day. I wasn't stressed.

4 years ago

Reply from American Home Shield

Hi Enedina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Eddie d Lechuga Raleigh, NC

Its not bad but as the rates go up almost time to bail on them

4 years ago

Reply from American Home Shield

Hi Eddie,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Gina Kaneohe, HI

I got a response right away after filing a service request.

4 years ago

Reply from American Home Shield

Hi Gina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Sequilla Mullen Columbia, SC

Excellent, the best customer services. Really quick service.

4 years ago

Reply from American Home Shield

Hi Sequilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Bryn San Antonio, TX

They have been easy to get in touch with and easy to work with

4 years ago

Reply from American Home Shield

Hi Bryn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Donna dicataldo Chalmette, LA

Never able to speak with anyone on the phone. Poor quality technicians that do not know whay are doing. Probably leaving AHS

4 years ago

Reply from American Home Shield

Hi Donna. Thank you for expressing your concerns about the service you have received. We are here to assist you. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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elita pinedo Fort Pierce, FL

great service with the appliances repairs and replacement if needed.

4 years ago

Reply from American Home Shield

Hi Elita,
We appreciate your feedback and hope you continue to enjoy the service we provide!

Sep. 13th, 2021

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Verified Customer

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Frank Arlington, TX

Great service, always help with what we need. Never any issues.

4 years ago

Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Gary Putnam Eloy, AZ

We had two claims this year. AHS did a great job solving our problems.

4 years ago

Reply from American Home Shield

Hi Gary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Karen Mitchell Turner, OR

Very responsive. Answer questions and give helpful information.

4 years ago

Reply from American Home Shield

Hi Karen. We are go glad to know you are happy with the service and coverage we provide. We want you to know you can count on us when needed. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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anthony j Isabella Saint Paul, MN

Experience was great. My plumbing problem was resolved. Thank you

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Cynthia Hoover El Paso, TX

Very professional and timely. Each claim I have made was handled expertly.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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DURIES KIRBY Temecula, CA

I been trying to get my refrigerator fix or replace for over three months and I am still without a refrigerator.

4 years ago

Reply from American Home Shield

Hi Duries,
I hate to hear about the ongoing delay in service to have the refrigerator repaired through American Home Shield.

Sep. 16th, 2021

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Verified Customer

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James Nunley Olive Branch, MS

Knowledgeable technicians.Very nice people.Excellent Service

4 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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isabella Hickory, NC

they have responded promptly with service providers needed.

4 years ago

Reply from American Home Shield

Hi Isabella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Jim Parsons Athens, AL

Efficient communication and follow through on coverages. Reasonable rates.

4 years ago

Reply from American Home Shield

Hi Jim,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Kathryn Hayes Boulder Creek, CA

Getting service is very slow. Urgent problems aren't fixed in a timely manner. Service provider quality varies. Customer service is not helpful.

4 years ago

Reply from American Home Shield

Hi Kathryn. Thank you for taking time to write a review. I am sorry to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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K L Avon Lake, OH

Quick to respond and got someone out to help and solve the issue

4 years ago

Reply from American Home Shield

Hi KL,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Lisa Ankeny, IA

Very fast response time and fast to send a reliable contractor

4 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Jerry Henderson, NV

AHS I was Very efficient and timely. I’ve been a customer for a few years.

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Christine Hubbard Myrtle Beach, SC

Always responsive. They find a repair person pretty quickly & follow up.

4 years ago

Reply from American Home Shield

Hi Christine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Perrene Henry Irmo, SC

It has been great, prompt service when a service call was needed.

4 years ago

Reply from American Home Shield

Hi Perrene,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Robert Schroeder Yuma, AZ

Very easy to schedule on the web site. Technicians who came to house were great.

4 years ago

Reply from American Home Shield

Hi Robert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Verified Customer

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J Rodney Ownbey Dalton, GA

Overall good. Replacement items are not always as good as original without paying extra.

4 years ago

Reply from American Home Shield

HI J Rodney. Thank you for writing a review. We value your feed back and opinion. We are glad to hear that overall you are pleased with AHS. We look forward to working with you again in the future and hope to be able to provide you with a great service experience.

Sep. 16th, 2021

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Verified Customer

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Rodolfo Hernandez Fort Eustis, VA

What is able to take care of my issue within a timely matter great appreciate

4 years ago

Reply from American Home Shield

Hi Rodlfo. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 13th, 2021

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Verified Customer

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Tammy Hook

Sometimes difficult to get in touch with someone

4 years ago Edited January 10, 2024

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Verified Customer

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darrell l wells Beaumont, TX

it was a great experience.Tech very friendly and knowledgeable

4 years ago

Reply from American Home Shield

Hi Darrell. We are so happy to hear about your great experience. We strive to provide you with service you can trust in and depend on when unexpected repairs are needed. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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Shewonna Fains Memphis, TN

The response time is great. I have never called and not get a prompt response.

4 years ago

Reply from American Home Shield

Hi Shewonna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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khiem ngo Dallas, TX

Quick response, maintain good communications to update status of arrival of technician

4 years ago

Reply from American Home Shield

Hi Khiem. Thank you for taking time to provide feeback on your experiences with AHS. I am happy to hear the problme wa taken care of so effectively. We want you to know you can count in the service and coverage we provide. Thank you for trusting AHS.

Sep. 16th, 2021

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Verified Customer

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Ryan Young Oconomowoc, WI

American Home Shield is always quick too respond and get the job done!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ryan. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your home warranty with AHS.

Sep. 9th, 2021

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Verified Customer

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Sara Molalla, OR

Quick, easy, and great service, and online request was user friendly.

4 years ago

Reply from American Home Shield

Hi Sara. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 9th, 2021

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Verified Customer

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Ted Lopez Boerne, TX

Excellent Service,All Technicians Have Been Very Courteous & Knowledgeable

4 years ago

Reply from American Home Shield

Hi Ted,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Valerie E. Frazier Dover, FL

Overall okay. Working so far. HAve had the all 3 houses covered since 1997.

4 years ago

Reply from American Home Shield

Hi Valerie. Thank you for taking time to write a review. We are very happy to hear that you are satisfied with your service experiences so far, and we look forward to providing you with a great experience for your next repair need. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Susan Worden-McClain Boise, ID

Friendly and prompt service. Plumbing issue was resolved in one visit.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Tamechical Lasha Morrison Mineral Wells, TX

Fast response and accurate and you get full service and great customer service

4 years ago

Reply from American Home Shield

Hi Tamechical,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Tom Dinh Orange, CA

It was great. Respond was quick and repair company was assigned right away

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Trina Gerald Oxon Hill, MD

My 1st experience was great. The rep. had great customer service skills.$

4 years ago

Reply from American Home Shield

Hi Trina,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Valerie Rose Sanchez Monrovia, CA

Good work ethic. He explained what he was checking when looking at a part.

4 years ago

Reply from American Home Shield

Hi Valerie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Betty Wilson Charlotte, NC

The person they sent out to take care of my problem was very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Betty,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Charles Hood Joplin, MO

Fantastic fast service. Went over coverage to make sure we were in good shape

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Cheryl Allen, TX

Great coverage. We are so glad to have American Home Shield

4 years ago

Reply from American Home Shield

Hi Cheryl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Clinton Thompson Upper Marlboro, MD

Nobody can solve your issue the 1st time. Takes multiple calls and long hold times to get anything accomplished. Managers and supervisors do not return phone calls.

4 years ago

Reply from American Home Shield

Hi Clinton. Thank you for your feedback. I am sorry to hear you did not receive the assistance you needed. I would be happy to speak with you regarding your unresolved issue.

Sep. 9th, 2021

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Verified Customer

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Constance Gonzales Stafford, VA

quick response time to repair agency assignment. Courteous customer service.

4 years ago

Reply from American Home Shield

Hi Constance,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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dave christensen Casper, WY

It was taken care of immediately, with no problems or questions

4 years ago

Reply from American Home Shield

Hi Dave,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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