American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Diego Santiago Fayetteville, NC

Great experience! Claims process was easy, fast, and convenient.

4 years ago

Reply from American Home Shield

Hi Diego. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 29th, 2021

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Verified Customer

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Riaad Khan Riverview, FL

Horrible. I reported that my refrigerator was not cooling on 08/08/2021. 46days later, still my refrigerator is not working. Kept getting the runaround over and over again.

4 years ago

Reply from American Home Shield

Hi Riaad. Thank you for taking time to let us know about your service experience. I am very sorry to hear about the delays in addressing the problem with your refrigerator. I would be happy to speak with you to further assist with this matter.

Sep. 30th, 2021

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Verified Customer

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George A. Crockett, Sr.

Not yet. AHS should have a section to help homeowner through your process when a job is not completed. We are unable to communicate to any live person. When we finally do they tell we have to get another person out to do something else, at our expense, before the job can be completed. Not all of your consumer to are computer literate and find it difficult to navigate your website. You need to rethink your customer service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Divesh Bhojwani Irvine, CA

Great and painless. Service professional was on time and helpful

4 years ago

Reply from American Home Shield

Hi Divesh,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Sharon Heno New Orleans, LA

Hard to get the department in need but when she speak to the person they are helpful

4 years ago

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Verified Customer

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Loanne Iris Papas Victorville, CA

I filed a claim, the electrician showed up as promised and fixed the problem within 1/2 hour.

4 years ago

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Verified Customer

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LEOLA BECOATS Mobile, AL

I'm satisfied with company/service, it meets my qualifications

4 years ago

Reply from American Home Shield

Hi Leola. Thank you for letting us know you are satisfied with the service we are providing. We are here to take the hassle and worry out of home repairs when you need us. Thank you for choosing AHS.

Sep. 21st, 2021

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Verified Customer

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Jared Peroli Brecksville, OH

It has been fast and efficient to get repair work done when necessary.

4 years ago

Reply from American Home Shield

Hi Jared,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Rich Thomas Villa Park, IL

My Air Conditioning has been out for over a month and it is STILL not repaired/replaced all while during the hottest time of the summer. I'm VERY dissappointd.

4 years ago

Reply from American Home Shield

Hi Rich. Thank you for the feedback regarding your service experience with your air conditioning. I am sorry to hear the problem has not been resolved in over a month. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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Kathy Stone Merrillville, IN

My stove didn't work and I got the replacement value with no problems.

4 years ago

Reply from American Home Shield

Hi Kathy. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 21st, 2021

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Verified Customer

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John Martinez Fayetteville, NC

New homeowner and tried to use my home warranty and was denied twice. Two separate cases. In the process in finding a better home warranty coverage.

4 years ago

Reply from American Home Shield

Hi John. We appreciate your feedback and you letting us know about your service experience. I am sorry to hear you had two repairs there were not covered. I would be happy to speak with you to further address your concerns.

Sep. 21st, 2021

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Verified Customer

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James Lightfoot Conyers, GA

No hassles, fast responses and issues fixed correctly the first time

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Margarette Pataskala, OH

Terrible! I will not recommend their communication is poor and I still have yet to receive a refund from a service that was never performed.

4 years ago

Reply from American Home Shield

Hi Margarette. Thank you for taking time to let us know about your concerns with the service you received. I am sorry to hear how disappointed you were with the service you received. I would be happy to speak with you about this matter as well as assist with the refund.

Sep. 21st, 2021

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Verified Customer

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Linda Joiner Johnson City, TN

They replaced my items because they weren't able to be fixed. Thanks.

4 years ago

Reply from American Home Shield

Hi Linda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need with the same level of great service.

Sep. 21st, 2021

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Verified Customer

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Michael Bruce Rowlett, TX

Very happy in the way they dealt with my dishwasher and microwave

4 years ago

Reply from American Home Shield

Hi Michael. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 21st, 2021

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Verified Customer

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ROGER SMITH Amarillo, TX

I LIKE EVERYTHING ABOUT AHS !! THEY ARE FAST,FAIR AND VERY PROFESSIONAL!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Roger,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Kelly Morales

So far it hasn't covered any of the services I've needed. Doesn't seem to help out with any of the regular expenses.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kelly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 21st, 2021

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Verified Customer

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Greg Woodbridge, VA

Easy to schedule service and most contractors are very good.

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Jason Huebel Memphis, TN

Good response, coverage was honored and contractors were competent.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to write a review. It is great to know you were pleased with the service you received. We want you to know you can always count on AHS.

Sep. 21st, 2021

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Verified Customer

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Dora G Martinez Pearland, TX

The technician was very professional and informative about our repair

4 years ago

Reply from American Home Shield

Hi Dora,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Gerry Martinez Las Vegas, NV

Still waiting for a cash out amount since 9/3, faucet is still leaking I've called every day and every day they say someone will call me within 24hrs, ridiculous.

4 years ago

Reply from American Home Shield

Hi Gerry,
I hate to hear about the delay in service to receive an estimate for the faucet cash out amount. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Verified Customer

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Jonathan Hairston Dayton, OH

Had a horrible experience with A/C Unit they did not repair and did not cover what was in the agreement. had to pay $5000 out of pocket (pending litigation)

4 years ago

Reply from American Home Shield

Hi Jonathan,
I hate to hear about the noncovered cost and expenses to have the AC system repaired through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Verified Customer

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Rebecca Swint Spring, TX

Service was great. Guys that service and replaced unit were great also.

4 years ago

Reply from American Home Shield

Hi Rebecca,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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David Hillstrom Decherd, TN

Awesome always a quick response and fast contractor communication

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Samuel Reed Houston, TX

Have never failed to resolve an issue in a reasonable timeframe.

4 years ago

Reply from American Home Shield

Hi Samuel,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Humberto Cavazos Austin, TX

Excellent customer representative . Very helpful and professional

4 years ago

Reply from American Home Shield

Hi Humberto,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Kimberly Asplund Susanville, CA

It was great. Fast service and delivery of someone who could help us.

4 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Edwin Salinas, CA

It‚Äôs been great. The response time and the service has been on point.

4 years ago

Reply from American Home Shield

Hi Edwin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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David Rindom Kimberling City, MO

Wonderful and knowledgeable service person send to handle the problem.

4 years ago

Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Peter Solinsky Reno, NV

FFirst company never called never returned my calls second company they sent out did a good job

4 years ago

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Verified Customer

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Ronie Schmidt Tampa, FL

they answered quick, scheduled fast and emailed me right away

4 years ago

Reply from American Home Shield

Hi Ronie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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LINDA A CALHOUN Philadelphia, PA

LOVE THE SERVICE! GOOD WORK, VERY PROFESSIONAL SERVICEMEMBERS

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Enedina L Corona Las Vegas, NV

Gets job done. They were out the next day. I wasn't stressed.

4 years ago

Reply from American Home Shield

Hi Enedina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Eddie d Lechuga Raleigh, NC

Its not bad but as the rates go up almost time to bail on them

4 years ago

Reply from American Home Shield

Hi Eddie,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Gina Kaneohe, HI

I got a response right away after filing a service request.

4 years ago

Reply from American Home Shield

Hi Gina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Sequilla Mullen Columbia, SC

Excellent, the best customer services. Really quick service.

4 years ago

Reply from American Home Shield

Hi Sequilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Bryn San Antonio, TX

They have been easy to get in touch with and easy to work with

4 years ago

Reply from American Home Shield

Hi Bryn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Donna dicataldo Chalmette, LA

Never able to speak with anyone on the phone. Poor quality technicians that do not know whay are doing. Probably leaving AHS

4 years ago

Reply from American Home Shield

Hi Donna. Thank you for expressing your concerns about the service you have received. We are here to assist you. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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elita pinedo Fort Pierce, FL

great service with the appliances repairs and replacement if needed.

4 years ago

Reply from American Home Shield

Hi Elita,
We appreciate your feedback and hope you continue to enjoy the service we provide!

Sep. 13th, 2021

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Verified Customer

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Frank Arlington, TX

Great service, always help with what we need. Never any issues.

4 years ago

Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Gary Putnam Eloy, AZ

We had two claims this year. AHS did a great job solving our problems.

4 years ago

Reply from American Home Shield

Hi Gary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Karen Mitchell Turner, OR

Very responsive. Answer questions and give helpful information.

4 years ago

Reply from American Home Shield

Hi Karen. We are go glad to know you are happy with the service and coverage we provide. We want you to know you can count on us when needed. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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anthony j Isabella Saint Paul, MN

Experience was great. My plumbing problem was resolved. Thank you

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Cynthia Hoover El Paso, TX

Very professional and timely. Each claim I have made was handled expertly.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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DURIES KIRBY Temecula, CA

I been trying to get my refrigerator fix or replace for over three months and I am still without a refrigerator.

4 years ago

Reply from American Home Shield

Hi Duries,
I hate to hear about the ongoing delay in service to have the refrigerator repaired through American Home Shield.

Sep. 16th, 2021

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Verified Customer

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James Nunley Olive Branch, MS

Knowledgeable technicians.Very nice people.Excellent Service

4 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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isabella Hickory, NC

they have responded promptly with service providers needed.

4 years ago

Reply from American Home Shield

Hi Isabella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Jim Parsons Athens, AL

Efficient communication and follow through on coverages. Reasonable rates.

4 years ago

Reply from American Home Shield

Hi Jim,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Kathryn Hayes Boulder Creek, CA

Getting service is very slow. Urgent problems aren't fixed in a timely manner. Service provider quality varies. Customer service is not helpful.

4 years ago

Reply from American Home Shield

Hi Kathryn. Thank you for taking time to write a review. I am sorry to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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K L Avon Lake, OH

Quick to respond and got someone out to help and solve the issue

4 years ago

Reply from American Home Shield

Hi KL,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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