American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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george mimura Honolulu, HI

Takes the mystery out of finding a reliable contractor to fix the house!

4 years ago

Reply from American Home Shield

Hi George. Thank you for your feeback. We love taking the hassle and worry out of home repairs. We are so excited to know you have been pleased with your home warranty. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Ruth Weaver Lawrenceburg, IN

Very professional and you get the job done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ruth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Mark Esposito Lincolnshire, IL

Excellent service, very prompt and very experienced service representatives.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Vyto Razminas Johnson City, TN

You charged me twice for two service calls for the same problem. The plumber did not resolve the issue with the 1st call.

4 years ago

Reply from American Home Shield

Hi Vyto. Thank you for bringing your concern to our attention. I am sorry to hear that you were charged for the same problem twice. I would be happy to speak with you to assist with resolving this issue.

Oct. 20th, 2021

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Verified Customer

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THOMAS DAMATO Sun City, CA

Techs show up know what they are doing. They explain the problem and let you know what is next.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you for your feeback. It is so great to know that your repairs were taken care of and that the technicians explained the process. We love to take the worry out of unexpected home repairs. We are so happy you chose AHS to do so for you .

Oct. 25th, 2021

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Verified Customer

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David Gimpelson La Mirada, CA

Great customer service. I was able to schedule a service call in short order.

4 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Jeff Brandt Long Beach, MS

Great service; coverage was just as advertised with no haggling

4 years ago

Reply from American Home Shield

Hi Jeff,
We hope you continue to enjoy AHS and the service we provide!

Oct. 19th, 2021

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Verified Customer

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Carol George Vancouver, WA

Our garage door opener was repaired & works quieter than it did before

4 years ago

Reply from American Home Shield

Hi Carol,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Kakwasi Elk Grove, CA

The experience is good; however, I would wish it were easier to speak with an actual person.

4 years ago

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Verified Customer

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Dale Greenville, TX

Easy to set up service call, service people were professional

4 years ago

Reply from American Home Shield

Hi Dale,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Jean Watson Winona, TX

Quick to respond, and quick to get someone on the job to address my problem

4 years ago

Reply from American Home Shield

HiJean,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Clifton Earl Williams Bethel, NC

My service was very quick and the customer service was very informative!

4 years ago

Reply from American Home Shield

Hi Clifton,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Anita Sun City, AZ

Fixed the problem. Timely, clean, well done. No complaints.

4 years ago

Reply from American Home Shield

Hi Anita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Beverly J. Weesner

no problems when call in with repairs if the person specks english

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Beverly,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Dennis Atherton Hawkins, TX

AHS is prompt and sends the best people possible to complete the work.

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Pete Aldaz Fresno, CA

Professionally fast. They fixed my oven in less than 30 minutes.

4 years ago

Reply from American Home Shield

Hi Pete,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 18th, 2021

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Verified Customer

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Sabine Kim Honolulu, HI

Fast response follow up, with the needed parts ordered directly to my unit

4 years ago

Reply from American Home Shield

Hi Sabine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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David Womble Charleston, SC

Since Covid customer Service has been lacking. Once you get the right person things went smoothly

4 years ago

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Verified Customer

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Gregory Oki Honolulu, HI

Excellent service and coverage. Always get a response in a day or so.

4 years ago

Reply from American Home Shield

Hi Gregory. Thank you for the positive service review. We do our best to provide you with prompt and reliable service for all your repair needs. Thank you for allowing us the opportunity to provide you with great service.

Oct. 18th, 2021

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Verified Customer

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Jessie Purdie Fayetteville, NC

They were excellent in providing me with a plumbing company that took care of my needs.

4 years ago

Reply from American Home Shield

Hi Jessie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Oct. 19th, 2021

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Verified Customer

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Steven Bobjak Tomball, TX

Great no issues. Assign a contractor right away. Got a call with in a day

4 years ago

Reply from American Home Shield

Hi Steven. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair with this same level of service. Thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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Beth Nokomis, FL

Always quick to respond. Professional and knowledgeable. All good!

4 years ago

Reply from American Home Shield

Hi Beth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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Verified Customer

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Steve M Saint Charles, MO

They made it simple and easy!!! And we ended up with a new water heater!!!!

4 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Earlene D Mitchell West Palm Beach, FL

second call service,so far very professional and knows there job.

4 years ago

Reply from American Home Shield

Hi Earlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Charlotte Walker Kitty Hawk, NC

They sent a repairman the next morning and our issue was resolved .

4 years ago

Reply from American Home Shield

Hi Charlotte,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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David Felder Tulsa, OK

Very good, and very responsive. Always professional and courteous.

4 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 12th, 2021

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Verified Customer

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James Poindexter Brandon, FL

So far all technicians have been knowledgeable and efficient.

4 years ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

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Verified Customer

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Terrence Baker Plano, TX

I don't think there's enough space to explain my frustration that I've experience with my refrigerator claim

4 years ago

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Verified Customer

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Tim Verona, PA

Good, easy to work with, saved me money. Customer service is easy to work with

4 years ago

Reply from American Home Shield

Hi Tim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Roy Kent, WA

Very fast and sufficient response during a world wide pandemic

4 years ago

Reply from American Home Shield

HI Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Lorena diaz Beltsville, MD

Although they were able to assess my issue very quickly there is a lot of missing parts when it comes to customer communication.

4 years ago

Reply from American Home Shield

Hi Lorena. Thank you for bringing your concerns to our attention. It is our goal to provide you with a good service experience when ever you reach us. I hate to hear this did not happen with your last interaction. I would be happy to speak with you to address any unresolved issue.

Oct. 12th, 2021

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Verified Customer

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Eunice Balke Georgetown, TX

All great. Technician was on time, knowledgeable and professional

4 years ago

Reply from American Home Shield

Hi Eunice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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James Farris Huntsville, TX

Each service opportunity has been quick and remedied the problems.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Bill Bell Broken Arrow, OK

Quick response efficient diagnoses and professional technician.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 12th, 2021

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Verified Customer

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Maurice E Hurse Florissant, MO

Each time we had to file a claim AHS has come through with flying colors

4 years ago

Reply from American Home Shield

HI Maurice,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Linda J Alvarado, TX

They fixed the problem promptly and professionally. So appreciated!!

4 years ago

Reply from American Home Shield

Hi Linda. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Oct. 12th, 2021

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Verified Customer

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Anonymous Cincinnati, OH

This time it was great, I have had some shady contractors in the past with no follow-up

4 years ago

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Verified Customer

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Yu-Li Parker Columbia, MO

Always a timely response and quick action to solve my issues.

4 years ago

Reply from American Home Shield

Hi Yu-Li,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Cindy Hundley Pataskala, OH

Excellent service . Technician was extremely professional .

4 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Cindy Miller Blue Springs, MO

Very thorough and helpful but phone wait times are really excessive

4 years ago

Reply from American Home Shield

HI Cindy,
We appreciate your feedback and hope you continue to enjoy AHS!

Oct. 12th, 2021

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Verified Customer

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Chakrapani S Rao Cedar Park, TX

Experience with AHS is so far good and all technicians turned out to be very professional

4 years ago

Reply from American Home Shield

Hi Chakrapani,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Shelia Park Forest, IL

When I have called have had a tech at my home within 24 hrs.

4 years ago

Reply from American Home Shield

Hi Shelia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Angela Adams Fort Washington, MD

Good normally resolves issues fast Recommended company to my sister

4 years ago

Reply from American Home Shield

Hi Angela. Thank you for letting us know about your experiences and that you would recommend AHS. We are truly happy that you are enjoying your home warranty coverage. We look forward to working with you again.

Oct. 12th, 2021

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Verified Customer

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Bradley Wootten Wilmington, NC

I think they have responsive providers and they are local ones as well.

4 years ago

Reply from American Home Shield

Hi Bradley. Thank you for the positive feedback. We look forward to working with you again and providing you with a great service experience.

Oct. 12th, 2021

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Verified Customer

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Thomas Wheeler Tallahassee, FL

Prompt in responding to service requests when needing assistance.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you taking time to review your service experience. It is great to know your problem was resolved quickly. We want you to know you can always count on AHS when you need us.

Oct. 12th, 2021

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Verified Customer

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Debra Martin Wexford, PA

Very timely. Diagnosed and fix problem within 2 days of calling.

4 years ago

Reply from American Home Shield

Hi Debra. his is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 12th, 2021

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Verified Customer

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Karol Zeigler South Elgin, IL

They have sent out the correct people to resolve my problem. VERY responsive.

4 years ago

Reply from American Home Shield

Hi Karol. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Oct. 12th, 2021

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Verified Customer

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LINDA WHITTINGTON Paris, TX

Fast service and technician sent was knowledgeable and profresssiona;\l.

4 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 11th, 2021

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Verified Customer

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Yildiz G Hamrick Snellville, GA

Timely responses, professionalism and most importantly keeping their words.

4 years ago

Reply from American Home Shield

Hi Yildiz,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 11th, 2021

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Verified Customer

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Debbie Shank Dunedin, FL

They are easy to contact and are quick to respond to my problem.

4 years ago

Reply from American Home Shield

Hi Debbie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 11th, 2021

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