American Home Shield: Read 34,366 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Barbara Gammon Fort Smith, AR

Every time we have had to use them they fixed what needed fixed

3 years ago

Reply from American Home Shield

HI Barbara,
We appreciate your feedback and hope you continue to enjoy the prompt service that AHS provides!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Angela Tramel Pekin, IL

Great experience with all service calls and customer service

3 years ago

Reply from American Home Shield

Hi Angela,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Jesse Mondragon Angleton, TX

Great service. Keep prices acceptable. Contractors are quick to respond.

3 years ago

Reply from American Home Shield

Hi Jesse,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Teresa Bedford, IN

Had someone at my home within a day . Very friendly very knowledgeable.

3 years ago

Reply from American Home Shield

Hi Teresa,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Yolanda Garcia Yorba Linda, CA

I like how fast the service is done, and exellent customer service

3 years ago

Reply from American Home Shield

Hi Yolanda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Mark Colusa, CA

It was fast, easy and money-saver. Contractor was out the same day.

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Michael Donald Byron, GA

Not any problems all services are handled efficiently and professionally

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Oscar Pereyra Matthews, NC

Professional service . Timeless solutions. Friendly attention.

3 years ago

Reply from American Home Shield

Hi Oscar. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Paul Greene Lawton, OK

Promptly dispatched service tech, and was completed promptly.

3 years ago

Reply from American Home Shield

Hi Paul. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Angie Gooch Houston, TX

Quick and professional service, friendly and knowledgeable tradesmen

3 years ago

Reply from American Home Shield

Hi Angie. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Victor Gatewood Jacksonville, NC

Quick response to service call and great customer service support

3 years ago

Reply from American Home Shield

Hi Victor. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Karen Repas Lakeland, FL

Technicians have all been prompt, professional, and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Karen. Thank you so much for your review. It is our goal to provide you with prompt and professional service with each request. We are so excited to know this has been your experience and we look forward to taking care of your next repair need.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Nadine Ocala, FL

They came through for me, the guy they sent was very nice and understanding

3 years ago

Reply from American Home Shield

Hi Nadine. Thank you so much for letting us know about the positive experience you had with the service technician. We do our very best to provide the best service possible to our members. We hope you contine to find the value in the coverage we offer.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Carol Rodriguez

Had to wait 5 weeks to get my appliances looked at and then had to wait on parts.

3 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star star

Charlene White Montgomery, AL

Was great technicians were all the time and did the job well

3 years ago

Reply from American Home Shield

Hi Charlene. Thank you for your review. It is wonderful to know that you have been pleased with your service experiences. We look forward to providing you with great service again soon.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Geneva C Shaw Grenada, MS

When I call with breakdowns, they send someone out right away to service it.

3 years ago

Reply from American Home Shield

Hi Geneva. We love to provide prompt and dependable service for our members. We really appreciate you sharing how positive your repair experiences have been. Thank you for trusting AHS.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Cecil Sierra Vista, AZ

With every experience, AHS is on top of it. Easy to work with.

3 years ago

Reply from American Home Shield

Hi Cecil. We are so happy you have been pleased with the service provided. We really appreciate that you chose AHS to take the hassle out of your home repair needs.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Patricia Chatsworth, CA

A company that AHS uses has not been professional and has been very late twice. I still have not fixed the issue.

3 years ago

check_circle

Verified Customer

star star star star star

Linda F Phifer Dallas, TX

AHS acted fast to get someone out to fix the leak I had in my A/C unit

3 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Charles Bair Springfield, MO

Answered promptly - handle situation quickly - completely satisfied

3 years ago

Reply from American Home Shield

Hi Charle,s
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Henry Ford College Station, TX

Contractors usually suboptimal. Also very resistant to replacement even when repairs required multiple times.

3 years ago

check_circle

Verified Customer

star star star star star

albert veal Lombard, IL

good tec.to work with because the tec. they all listing and do the job.

3 years ago

Reply from American Home Shield

Hi Albert,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Kristina Wilson Macon, GA

Great!!! Very efficient and quick to respond! Highly recommend!!

3 years ago

Reply from American Home Shield

Good afternoon Kristina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kevin Hollins Waldorf, MD

I am having continuous problems with my 20 yr AC unit, I don’t understand why a new unit has not been authorized

3 years ago

check_circle

Verified Customer

star star star star star

Richard Dorsey Waldport, OR

It’s always been great. Call or online always get right on the problem.

3 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Tanya Wilson O'fallon, MO

Just found out if your heating and air is an older unit, you all do not replace or even give a discount on a new one!

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Irene B Kearse Hinesville, GA

Last experience was a disaster; poor communication and follow through; ( calls from supervisor to discuss problems were never returned).

3 years ago

Reply from American Home Shield

Hi Irene, I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Nohe Garcia Rio Rico, AZ

Prompt and courteous respond to claims with quality parts and products.

3 years ago

Reply from American Home Shield

Hi Nohe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Thomas Brackeen Jr Waldorf, MD

Smooth process and happy with the work done so far resolving my home issues.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Thomas,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Sunny Taj Richmond, TX

The experience so far has been good! The customer service has met my expectations. Thank you

3 years ago

Reply from American Home Shield

Hi Sunny,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 20th, 2021

check_circle

Verified Customer

star star star star star

Don Spring, TX

Every repair has been expertly communicated and the Techs are awesome!

3 years ago

Reply from American Home Shield

Hi Don,
Our goal is to provide you with a prompt response and resolution to your home repair needs. We hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Martha McKenna Fuller Cincinnati, OH

AHS still has my old phone number they send to the companies regardless of how many times I have updated it with them.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rae Richardson Seattle, WA

Contracts don't call to schedule appointments in a timely manner and some don't fix what need to be fixed. It breaks again

3 years ago

Reply from American Home Shield

Hi Rae. Thank you for taking time to let us know about your service experiences. I am sorry to hear that your repair needs were not met. I would be happy to speak with you and assist with a resolution to any unresolved issue.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Nelson Sanchez Rosharon, TX

Excellent and fast service, tech was on time, great communication

3 years ago

Reply from American Home Shield

Hi Nelson,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Ben Sloan Dubuque, IA

The have been very helpful. I would recommend them to others

3 years ago

Reply from American Home Shield

Hi Ben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tracie Ray Chesapeake, VA

Horrible. Been without AC for over a month. No answers when I call them . Terrible coverage. They pay for $50 part but don' cover $1300 of the rest of the job

3 years ago

Reply from American Home Shield

Hi Tracie. Thank you for letting us know that your air conditioning repair still has not been resolved. I can understand why this would be frustrating. I would be happy to speak with you further to assist with a resolution to this matter.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Kyoko Izumi San Antonio, TX

I put in a request order and within a day I received a call back

3 years ago

Reply from American Home Shield

Hi Kyoko,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Vanessa Farrington Riverside, CA

Always helps me when I need them. I have had them for years now.

3 years ago

Reply from American Home Shield

Hi Vanessa. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

A Andrews Kyle, TX

Great customer service and repairman responded quickly and did a great job.

3 years ago

Reply from American Home Shield

Hi A. Andrews,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Keith Harris Clinton, MD

Quick fast response to all issues All items taken care of in a timely manner

3 years ago

Reply from American Home Shield

Hi Keith,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Teresa Knoxville, TN

Easy to request service online. Timely response from plumbing company.

3 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Phillip Zehnder Tampa, FL

Replaced Garbage disposal. We here within 2 days and were done within an hour

3 years ago

Reply from American Home Shield

Hi Phillip. It's great to know your garbage disposal was replaced with ease. We appreciate you taking time to write a review and thank you for trusting AHS to take care of your home repair needs.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Richard Bernth Zephyrhills, FL

On time, professional, knowledgeable technician whomfollowed Covid guidlines

3 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Rick Brasko McKees Rocks, PA

When I had an issue they acted fast and had it repaired that day.

3 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Roger Pies Nokomis, FL

Air conditioner fixed without any problems. The phone process with American Home Shield is tedious and not fun.

3 years ago

check_circle

Verified Customer

star star star star star

Richard Jones Orlando, FL

Been with you for over 5 years and you have always been there when needed

3 years ago

Reply from American Home Shield

Hi Rchard. Thank you for such a positive review. We are so happy that you are pleased with the service we are providing. We look forward to working with you for many more years to come.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Scarlett Gonzalez Las Vegas, NV

Quick response time and quality work. Customer service is fine online but a little slow via phone

3 years ago

Reply from American Home Shield

Hi Scarlett. Thank you for your review and feedback. We strive to provide prompt and reliable service for our members. We are happy to hear that you were satisfied with the response time and quality of service. We thank you for your patience when trying to reach us by phone.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Stephanie Sturges Wilmington, NC

They are on communicative and work with me when there are issues

3 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for taking time to review your experience. We are here to address your concerns and we welcome your feedback. We are very happy to hear that you are pleased with the service your are receiving and we look forward to working with you again.

Aug. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Stephanie Dean Richmond, VA

The representatives do not listen to hear and they have challenges understanding the customer's needs as evidenced by poor throughput.

3 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for letting us know of your concerns when contacting our company. I am sorry to hear that your service needs were not met. I would be happy to speak with you to further address your concerns.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Walter Wieland

Still haven’t recieved my refund from cancellation of the stove request order July 26th 2021

3 years ago

Reply from American Home Shield

Hi Walter,
I hate to hear about the delay in service that has been experienced to receive the reimbursement. I would be glad to speak with you to reach a resolution.

Aug. 11th, 2021

American Home Shield Reviews