American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Francisca M. Slone Evans, GA

Service was quick and efficient. Great home appliance insurance.

4 years ago

Reply from American Home Shield

Hi Francisca,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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Howard Boyle Henderson, NV

Very professional and prompt with the handling of repair work

4 years ago

Reply from American Home Shield

Hi Howard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Pedro Contreras Keller, TX

Very easy to schedule service and the response is excellent

4 years ago

Reply from American Home Shield

Hi Pedro,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Oct. 26th, 2021

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Verified Customer

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Robert Pannell Millbrook, AL

I had problem with leaking garbage disposal it was promptly replaced

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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carol matiszik West Bend, WI

my claims have been resolved smoothly. Love the online service requests

4 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Beau Hawkins Pahrump, NV

Very professional with effective communication at all times

4 years ago

Reply from American Home Shield

Hi Beau,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Brian Jordan Phoenix, AZ

People have been here on time and they have taken care of the problem

4 years ago

Reply from American Home Shield

Hi Brian. Thank you for letting us know about your repair experience. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 26th, 2021

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Verified Customer

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Kathleen Gleason Hatboro, PA

Large house with many professionals, difficult to get an appliance replaced once it can't be fixed they ghost you.

4 years ago

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Verified Customer

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Brenda Cox Horn Lake, MS

Well my refrigerator went out in early July & it took 3 months to get this situation taken care of.

4 years ago

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Verified Customer

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J L Bristol, TN

Efficient effective honest technicians who do quality work.

4 years ago

Reply from American Home Shield

Hi JL. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Oct. 26th, 2021

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Verified Customer

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j ward Pittsburgh, PA

got the job done, no problem afterwards. cannot rely on timing of appointment.

4 years ago

Reply from American Home Shield

Hi J Ward,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 19th, 2021

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Verified Customer

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Debbie Gaspard Youngsville, LA

Very professional and knowledgeable,i would definitely recommend to everybody

4 years ago

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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William Cherry Shreveport, LA

Very satisfied with service, friendly technicians, very professional.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Kathleen Carpenter Prairieville, LA

American Home Shield is a joke! My problem was not fixed the people you work for are not skilled. I still don't have hot water. K&S Plumbing is a JOKE!!!

4 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for bringing this matter to our attention. I am sorry to hear that you are without hot water. I would be happy to speak with you to address this matter further.

Oct. 20th, 2021

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Verified Customer

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SR Oakton, VA

Difficult to talk with a real person. Techs assigned (ie, plumber, electrician great) AHS agents need better customer service training!

4 years ago

Reply from American Home Shield

Hi SR,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

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Verified Customer

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Nicky Cordova, TN

Courteous and easy to work with. Quick with referral to services needed.

4 years ago

Reply from American Home Shield

Hi Nicky. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We are so happy you chose American Home Shield.

Oct. 18th, 2021

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Verified Customer

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Valerie Webb Irmo, SC

It was really quick and easy. The prompt service was great as well.

4 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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GARY E ARNOLD Palm Desert, CA

knowledgable tech, fast service. Been with them for several years and highly recommend.

4 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Lillie Jones Fountain Inn, SC

Great company to have home insure with and I would recommend to anyone

4 years ago

Reply from American Home Shield

Hi Lillie. It is really great to hear how pleased you are with the service we provide. We hope you continue to find the value in being an AHS member. We can't wait to take care of your next repair need.

Oct. 18th, 2021

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Verified Customer

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Stacy Garner Candler, NC

I am happy with AHS. They have delivered what they have committed to deliver.

4 years ago

Reply from American Home Shield

Hi Stacy. Thank you taking time to let us know how we are doing. We want you to know you can always count on us when you need us. Thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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Kimi Cavin Saint Louis, MO

I called for a service call, they made the arrangements in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Kimi,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Patricia Sargent Aiken, SC

Professional and on time. Service work with current provider is Excellent

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Oct. 18th, 2021

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Verified Customer

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Patrick Yosick Gardnerville, NV

So far, AHS has been good and responsive to issues that have arisen in my home.

4 years ago

Reply from American Home Shield

Hi Patrick. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being an AHS member.

Oct. 18th, 2021

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Verified Customer

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Christin Lai Durham, NC

The technician is very skillful. He arrived on time and easy to communicate.

4 years ago

Reply from American Home Shield

Hi Christin. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Oct. 18th, 2021

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Verified Customer

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Gina M Duarte Chesapeake, VA

Their customer service is really good and will get you the service needed

4 years ago

Reply from American Home Shield

Hi Gina. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you when you contact us. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Kenneth Brownlee Mesquite, TX

They always take care of my issues very quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Cynthia Sellers Waynesville, NC

very good experience,, service man was knowledgeable about our A/C.

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for the review of your service experience. It makes us very happy to know the issue with your air was resolved to your satisfaction. We look forward to taking care of you next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Denise M Rogers Rogers Crystal Lake, IL

great. always sends quality companies for repairs or replacements.

4 years ago

Reply from American Home Shield

Hi Denise. e are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 18th, 2021

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Verified Customer

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george mimura Honolulu, HI

Takes the mystery out of finding a reliable contractor to fix the house!

4 years ago

Reply from American Home Shield

Hi George. Thank you for your feeback. We love taking the hassle and worry out of home repairs. We are so excited to know you have been pleased with your home warranty. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Ruth Weaver Lawrenceburg, IN

Very professional and you get the job done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ruth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Mark Esposito Lincolnshire, IL

Excellent service, very prompt and very experienced service representatives.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Vyto Razminas Johnson City, TN

You charged me twice for two service calls for the same problem. The plumber did not resolve the issue with the 1st call.

4 years ago

Reply from American Home Shield

Hi Vyto. Thank you for bringing your concern to our attention. I am sorry to hear that you were charged for the same problem twice. I would be happy to speak with you to assist with resolving this issue.

Oct. 20th, 2021

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Verified Customer

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THOMAS DAMATO Sun City, CA

Techs show up know what they are doing. They explain the problem and let you know what is next.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you for your feeback. It is so great to know that your repairs were taken care of and that the technicians explained the process. We love to take the worry out of unexpected home repairs. We are so happy you chose AHS to do so for you .

Oct. 25th, 2021

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Verified Customer

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David Gimpelson La Mirada, CA

Great customer service. I was able to schedule a service call in short order.

4 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Jeff Brandt Long Beach, MS

Great service; coverage was just as advertised with no haggling

4 years ago

Reply from American Home Shield

Hi Jeff,
We hope you continue to enjoy AHS and the service we provide!

Oct. 19th, 2021

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Verified Customer

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Carol George Vancouver, WA

Our garage door opener was repaired & works quieter than it did before

4 years ago

Reply from American Home Shield

Hi Carol,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Kakwasi Elk Grove, CA

The experience is good; however, I would wish it were easier to speak with an actual person.

4 years ago

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Verified Customer

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Dale Greenville, TX

Easy to set up service call, service people were professional

4 years ago

Reply from American Home Shield

Hi Dale,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Jean Watson Winona, TX

Quick to respond, and quick to get someone on the job to address my problem

4 years ago

Reply from American Home Shield

HiJean,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Clifton Earl Williams Bethel, NC

My service was very quick and the customer service was very informative!

4 years ago

Reply from American Home Shield

Hi Clifton,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Anita Sun City, AZ

Fixed the problem. Timely, clean, well done. No complaints.

4 years ago

Reply from American Home Shield

Hi Anita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Beverly J. Weesner

no problems when call in with repairs if the person specks english

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Beverly,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Dennis Atherton Hawkins, TX

AHS is prompt and sends the best people possible to complete the work.

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Pete Aldaz Fresno, CA

Professionally fast. They fixed my oven in less than 30 minutes.

4 years ago

Reply from American Home Shield

Hi Pete,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 18th, 2021

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Verified Customer

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Sabine Kim Honolulu, HI

Fast response follow up, with the needed parts ordered directly to my unit

4 years ago

Reply from American Home Shield

Hi Sabine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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David Womble Charleston, SC

Since Covid customer Service has been lacking. Once you get the right person things went smoothly

4 years ago

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Verified Customer

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Gregory Oki Honolulu, HI

Excellent service and coverage. Always get a response in a day or so.

4 years ago

Reply from American Home Shield

Hi Gregory. Thank you for the positive service review. We do our best to provide you with prompt and reliable service for all your repair needs. Thank you for allowing us the opportunity to provide you with great service.

Oct. 18th, 2021

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Verified Customer

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Jessie Purdie Fayetteville, NC

They were excellent in providing me with a plumbing company that took care of my needs.

4 years ago

Reply from American Home Shield

Hi Jessie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Oct. 19th, 2021

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Verified Customer

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Steven Bobjak Tomball, TX

Great no issues. Assign a contractor right away. Got a call with in a day

4 years ago

Reply from American Home Shield

Hi Steven. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair with this same level of service. Thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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Beth Nokomis, FL

Always quick to respond. Professional and knowledgeable. All good!

4 years ago

Reply from American Home Shield

Hi Beth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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