American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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James Borror Groveland, FL

Only used them once, but they responded right away and got me scheduled.

4 years ago

Reply from American Home Shield

Hi James,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Alicia Dayton, OH

Good price. Quick response to request. Reminders to get equipment check-ups.

4 years ago

Reply from American Home Shield

Hi Alicia. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 9th, 2021

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Verified Customer

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Karen Plumley Shady Spring, WV

Fast and dependable ,friendly service and professional service

4 years ago

Reply from American Home Shield

Hi Karen. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 9th, 2021

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Verified Customer

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Lowell Thomas Ruidoso, NM

AHS has always taken care of our problem quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Lowell. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for being a valued home warranty member.

Nov. 9th, 2021

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Verified Customer

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Luis A Truxton Henderson, NV

Fast customer service, Quick dispatch of company for the repair

4 years ago

Reply from American Home Shield

Hi Luis. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 9th, 2021

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Verified Customer

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paul fink Fort Payne, AL

they are professional and actual did what they said they would

4 years ago

Reply from American Home Shield

Hi Paul. Thank you for letting us know about your service experience. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Nov. 9th, 2021

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Verified Customer

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Mary Beth Kuderik Santa Fe, NM

Consistency in excellent service, timing and ease of engagement

4 years ago

Reply from American Home Shield

Hi Mary. Thank you for the 5 star review. We know the importance of reliable service. We are so glad that you chose AHS to provide service you can count on.

Nov. 9th, 2021

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Verified Customer

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Megan Mc Kinney, TX

The ease of use of ordering a service. The professionals contact was quick.

4 years ago

Reply from American Home Shield

Hi Megan. It is so wonderful that you have been able to request service with ease. We can't wait to provide you with excellent service for your next repair need as well.

Nov. 9th, 2021

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Verified Customer

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Mike M Vest Altoona, IA

Every time I needed something fixed or repaired, they were there.

4 years ago

Reply from American Home Shield

Hi Mike. Thank you for writing a review. This is so great to hear. We want you to know you can count on us when you call. We look forward to taking the hassle and worry out of your next home repair need. Thank for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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Melissa Mohr Dundalk, MD

I have used AHS a few times and the contractors were professional and on time.

4 years ago

Reply from American Home Shield

Hi Melissa. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you. Thank you so much for choosing AHS as your home warranty company.

Nov. 8th, 2021

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Verified Customer

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Mario Reyes Sparks, NV

Timely responses, great vendors to our needs. And coverage on essential needs

4 years ago

Reply from American Home Shield

Hi Mario. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 8th, 2021

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Verified Customer

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Orlando Santana Bradenton, FL

Repairman knew exactly what needed to be done to correct the situation.

4 years ago

Reply from American Home Shield

Hi Orlando. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy to hear that the technician resolved the issue to your satisfaction. Thank you for choosing AHS.

Nov. 8th, 2021

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Verified Customer

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Susan O'Neal Gainesville, FL

They responded quickly to my request and had someone contact me within a day.

4 years ago

Reply from American Home Shield

Hi Susan. We really appreciate you letting us know how quickly you got a response. We want you to know you can always count on AHS when you need us. Thank you for being our valued home warranty member.

Nov. 8th, 2021

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Verified Customer

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Xuan Luo Fairfax, VA

respond quickly, services providers are professional, always resolve problems quickly

4 years ago

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Verified Customer

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Jason Abilene, TX

Instant response to what you need and assistance in getting help

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 9th, 2021

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Verified Customer

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Leslee Fox San Angelo, TX

Because the service was prompt and everything was covered and fixed.

4 years ago

Reply from American Home Shield

Hi Leslee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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W K Indianapolis, IN

Fast tesponce, have good repair groups that get the job done

4 years ago

Reply from American Home Shield

Hi WK,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Bethenia McCants Montgomery, AL

Everything was done exceptionally well and in an expeditiously manner

4 years ago

Reply from American Home Shield

Hi Bethenia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Melanie J Turner Floresville, TX

We recently had to use the AHS for an air condition issue. Was resolved in one day, great service

4 years ago

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Verified Customer

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Alfred Vigil Tomball, TX

They responded quickly and the problems were resolved succesfuly.

4 years ago

Reply from American Home Shield

Hi Alfred,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Carol Nichols Mansfield, TX

The most recent was great, the time before good & terrible and even worse with customer service.

4 years ago

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Verified Customer

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d j hebert Lafayette, LA

they handled my claim promptly and efficiently with no problems.

4 years ago

Reply from American Home Shield

Hi DJ,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Fern Jackson Littlerock, CA

I was contacted the same day, and they came the folowing day to repair my furnace.

4 years ago

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Verified Customer

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WRIGHT, KATHI A WRIGHT Grants Pass, OR

prompt knowledgeable repairman who checked up days later. fabulous

4 years ago

Reply from American Home Shield

Hi Kathi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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LENORA LEDENT Inglewood, CA

Jessica was very helpful. She made sure I understood the process very well.

4 years ago

Reply from American Home Shield

Hi Lenora. It is so wonderful that Jessica provided you with the help you needed. We can't wait to provide you with excellent service again.

Nov. 9th, 2021

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Verified Customer

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SHERRIE WALLA Hyattsville, MD

five stars for having such workers that show professionalism.

4 years ago

Reply from American Home Shield

Hi Sherrie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Randa Perry Hesperia, CA

They send out qualified companies to repair thi gs that break around the house.

4 years ago

Reply from American Home Shield

Hi Randa,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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Amir Salahshoor Haymarket, VA

Excelent service provided so far from the Appliance repairman recently.

4 years ago

Reply from American Home Shield

Hi Amir,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Barbara Lutz Bissett Abingdon, MD

For the most part, each repair issue I had over the past several years was covered.

4 years ago

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Verified Customer

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Douglas July Eight Mile, AL

My situation was handled expeditiously and very professionally.

4 years ago

Reply from American Home Shield

Hi Douglas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Sharon Kramer Halethorpe, MD

Justin was very polite. He gave me the information I needed.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for telling us about your experience with Justin. It is our goal to provide this same level of service each time you need to use your warranty coverage. We can't wait to take care of you next repair need as well.

Nov. 9th, 2021

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Verified Customer

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Jermaine Birmingham, AL

How fast they had the contractor to come see what is the problem

4 years ago

Reply from American Home Shield

Hi Jermaine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gwendolyn Langston Ellenwood, GA

Good service ,and some items if they can't fix it they replace it

4 years ago

Reply from American Home Shield

Hi Gwendolyn,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Lovauda Gilliam Johnston, SC

Quick turnover, great rates, and the variety services you provide

4 years ago

Reply from American Home Shield

Hi Lovauda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Jane Hutcherson Milwaukee, WI

Takes to long to talk to someone on the phone and customer service is not good. Prices continue to go up.

4 years ago

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Verified Customer

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Patricia Bond Mansfield, OH

Their response time is good. Contractors are always dependable.

4 years ago

Reply from American Home Shield

Hi Patricia,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Ada Palm Perryville, MD

They are fast was very surprised they are nice and friendly and helpful

4 years ago

Reply from American Home Shield

Hi Ada,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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walter dmytrijuk Orlando, FL

Reliable, professional, effective, therefore they are highly recommended.

4 years ago

Reply from American Home Shield

Hi Walter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Anthony Frissora Columbus, OH

QQuick to respond and communicated well throughout the process

4 years ago

Reply from American Home Shield

Hi Anthony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Angela Saville Martinsburg, WV

Fast response to inquiry, claim settled quickly, easy to work with.

4 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Angelo Garcia Bellevue, NE

When they couldn't repair my appliance, they replace as promised

4 years ago

Reply from American Home Shield

Hi Angelo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Frank Ferreira Mesquite, NV

my experience was great they are very professional not like other companies

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Megan McMills Fresno, CA

I always get the runaround. It feels like the goal is to make sure whatever I need: 1. Is not covered by AHS and 2. Takes more than one $75 service fee to assess.

4 years ago

Reply from American Home Shield

Hi Megan. Thank you for your feedback. I am sorry to hear that you were not satisfied with the service that you received. I would be happy to speak with you to further address any unresolved issue.

Nov. 10th, 2021

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Verified Customer

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roslyn bolton Silver Spring, MD

problem free from start of service call to completion of the job.

4 years ago

Reply from American Home Shield

Hi Roslyn. Thank you for the 5 star review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 9th, 2021

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Verified Customer

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Dadrian Lavaris Richardson Columbia, SC

Great service and friendly contractors, and on time service

4 years ago

Reply from American Home Shield

Hi Dadrian. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 1st, 2021

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Verified Customer

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Maria Walwork Scottsdale, AZ

This freezer ice maker repair is still not resolves and AVU repair man has been here 6 times.

4 years ago

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Verified Customer

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larry gunckel Seguin, TX

great web site which makes it easy and efficient to request service.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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R. FIELDS Chicago, IL

Good, no issues at this time. My products have been covered & taken care of in the past.

4 years ago

Reply from American Home Shield

Hi R. Fields. Thank for the positive feedback. We are so happy to hear that you have not had any issues. We hope you continue to enjoy your home warranty coverage.

Nov. 2nd, 2021

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Verified Customer

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Sharon Partain Port Isabel, TX

I gave used AHS for years. Very prompt and take care of the problem quickly

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Thomas Lear Middle River, MD

Excellent response time. Prompt arrival and completion of repairs.

4 years ago

Reply from American Home Shield

Hi Thomas,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Nov. 1st, 2021

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