American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Barbara Lutz Bissett Abingdon, MD

For the most part, each repair issue I had over the past several years was covered.

4 years ago

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Verified Customer

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Douglas July Eight Mile, AL

My situation was handled expeditiously and very professionally.

4 years ago

Reply from American Home Shield

Hi Douglas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Sharon Kramer Halethorpe, MD

Justin was very polite. He gave me the information I needed.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for telling us about your experience with Justin. It is our goal to provide this same level of service each time you need to use your warranty coverage. We can't wait to take care of you next repair need as well.

Nov. 9th, 2021

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Verified Customer

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Jermaine Birmingham, AL

How fast they had the contractor to come see what is the problem

4 years ago

Reply from American Home Shield

Hi Jermaine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gwendolyn Langston Ellenwood, GA

Good service ,and some items if they can't fix it they replace it

4 years ago

Reply from American Home Shield

Hi Gwendolyn,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Lovauda Gilliam Johnston, SC

Quick turnover, great rates, and the variety services you provide

4 years ago

Reply from American Home Shield

Hi Lovauda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Jane Hutcherson Milwaukee, WI

Takes to long to talk to someone on the phone and customer service is not good. Prices continue to go up.

4 years ago

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Verified Customer

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Patricia Bond Mansfield, OH

Their response time is good. Contractors are always dependable.

4 years ago

Reply from American Home Shield

Hi Patricia,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Ada Palm Perryville, MD

They are fast was very surprised they are nice and friendly and helpful

4 years ago

Reply from American Home Shield

Hi Ada,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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walter dmytrijuk Orlando, FL

Reliable, professional, effective, therefore they are highly recommended.

4 years ago

Reply from American Home Shield

Hi Walter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Anthony Frissora Columbus, OH

QQuick to respond and communicated well throughout the process

4 years ago

Reply from American Home Shield

Hi Anthony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Angela Saville Martinsburg, WV

Fast response to inquiry, claim settled quickly, easy to work with.

4 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Angelo Garcia Bellevue, NE

When they couldn't repair my appliance, they replace as promised

4 years ago

Reply from American Home Shield

Hi Angelo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Frank Ferreira Mesquite, NV

my experience was great they are very professional not like other companies

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Megan McMills Fresno, CA

I always get the runaround. It feels like the goal is to make sure whatever I need: 1. Is not covered by AHS and 2. Takes more than one $75 service fee to assess.

4 years ago

Reply from American Home Shield

Hi Megan. Thank you for your feedback. I am sorry to hear that you were not satisfied with the service that you received. I would be happy to speak with you to further address any unresolved issue.

Nov. 10th, 2021

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Verified Customer

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roslyn bolton Silver Spring, MD

problem free from start of service call to completion of the job.

4 years ago

Reply from American Home Shield

Hi Roslyn. Thank you for the 5 star review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 9th, 2021

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Verified Customer

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Dadrian Lavaris Richardson Columbia, SC

Great service and friendly contractors, and on time service

4 years ago

Reply from American Home Shield

Hi Dadrian. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 1st, 2021

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Verified Customer

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Maria Walwork Scottsdale, AZ

This freezer ice maker repair is still not resolves and AVU repair man has been here 6 times.

4 years ago

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Verified Customer

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larry gunckel Seguin, TX

great web site which makes it easy and efficient to request service.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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R. FIELDS Chicago, IL

Good, no issues at this time. My products have been covered & taken care of in the past.

4 years ago

Reply from American Home Shield

Hi R. Fields. Thank for the positive feedback. We are so happy to hear that you have not had any issues. We hope you continue to enjoy your home warranty coverage.

Nov. 2nd, 2021

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Verified Customer

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Sharon Partain Port Isabel, TX

I gave used AHS for years. Very prompt and take care of the problem quickly

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Thomas Lear Middle River, MD

Excellent response time. Prompt arrival and completion of repairs.

4 years ago

Reply from American Home Shield

Hi Thomas,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Nov. 1st, 2021

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Verified Customer

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Crystal Griffin Milwaukee, WI

Amazing informative and helpful everytime we talk. Easy to use website

4 years ago

Reply from American Home Shield

Hi Crystal,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Charles Alfred Hollibough Fort Smith, AR

excellent service, and very professional. Fast response time

4 years ago

Reply from American Home Shield

HiCharles,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Holly Starke Newark, OH

Once my claim was entered, a contractor provider was identified within an hour!

4 years ago

Reply from American Home Shield

Hi Holly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Joetta Green Cambridge, MD

Excellent, Every issue has always be handled in a timely manner

4 years ago

Reply from American Home Shield

Hi Joetta,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Nov. 1st, 2021

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Verified Customer

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Sandi Carroll Asheville, NC

Easy to use. Communication is very good. They send people quickly.

4 years ago

Reply from American Home Shield

Hi Sandi. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Orlando Garland, TX

Quick response and happy with service. Happy with AC Wizard.

4 years ago

Reply from American Home Shield

Hi Orlando,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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richard baker

The appliance co that responds to the calls were very professional and very timely in responding.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Richard. Thank you for bringing your concerns to our attention. I am sorry to hear that you have not been satisfied with the repairs. I would be happy to speak with regarding any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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GEORGE HOMER SCHRYER Washington, NC

Every time I have experienced a problem they have responded quicklyl

4 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Shirley Kleene West Des Moines, IA

Sent competent serviceman . He was quick and professional.

4 years ago

Reply from American Home Shield

Hi Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Stacey Brown Temple Hills, MD

Timely and efficient and responsive to my busted water heater

4 years ago

Reply from American Home Shield

Hi Stacey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Stephen Yano Gayle Yano Honolulu, HI

immediate response, expert contacted me on the same date as request

4 years ago

Reply from American Home Shield

Hi Stephen. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Tracey Burger Cincinnati, OH

Informative courtious helped to handle the issues I was having

4 years ago

Reply from American Home Shield

Hi Tracey. e thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Nov. 1st, 2021

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Verified Customer

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Tom Kiley Broken Arrow, OK

They were quick to get here and got the leaking faucet problem taken care of.

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Ernestine Young Wilson, NC

For this year I have had several appliances repaired and they were timely .

4 years ago

Reply from American Home Shield

Hi Ernestine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Rob R Wewahitchka, FL

Great service. Attentive and fast response. Very easy. Great customer service.

4 years ago

Reply from American Home Shield

Hi Rob. Thank you so much for telling us about the wonderful service you received. It is our goal to provide you with this same level of service each time you contact us. Thank you for choosing American Home Shield.

Nov. 1st, 2021

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Verified Customer

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John Serrao Austin, TX

Waste of money. $75 per visit? And all the restrictions. You cant bundle visits together. This service is designed to drain your bank account.

4 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review. I would be happy to speak with you to discuss your service concerns further.

Nov. 2nd, 2021

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Verified Customer

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Alicia Parks Chattanooga, TN

Service and knowledge of the issue at the time was extremely helpful.

4 years ago

Reply from American Home Shield

Hi Alicia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Glenn Mitchell, Sr. Port Arthur, TX

Furnace cleaning for the winter/extremely thorough/well done by the technician.

4 years ago

Reply from American Home Shield

Hi Glenn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Ronnie Calungcaguin Lakeland, FL

Customer service is really great and also the Bay to Bay technician

4 years ago

Reply from American Home Shield

Hi Ronnie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 2nd, 2021

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Verified Customer

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Ron Roberson Bryant, AR

Everything was handled extremely well, I am very satisfied with results!

4 years ago

Reply from American Home Shield

Hi Ron,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Nov. 2nd, 2021

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Verified Customer

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Justin Brown Austin, TX

Great service and thorough in taking care of an issue with our hvac

4 years ago

Reply from American Home Shield

Hi Justin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 2nd, 2021

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Verified Customer

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Acorkill San Benito, TX

Timely, professional services that have saved us lots if money over the years

4 years ago

Reply from American Home Shield

Hi Acorkill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Anthony Slidell, LA

My AC fan broke the request to repair was denied. A different company was scheduled for a second opinion. Waited 5 hours they never came or called

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Julie Brewer Longview, WA

The customer service representatives have always been extremely helpful.

4 years ago

Reply from American Home Shield

Hi Julie,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Angela McGaughey Frankfort, KY

I am very pleased with the service we receive. The rating wpuld be a 5 except our monthly fee goes up every year.

4 years ago

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Verified Customer

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Cindy martinez Mentone, CA

Expedient smooth very knowledgeable and resolution resolved greatly

4 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Eddie E Givens Abingdon, MD

AHS always provides contractors with superior expertise and professionalism

4 years ago

Reply from American Home Shield

Hi Eddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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James Brewer Grapevine, TX

Every person I have spoken with has behaved with professionalism.

4 years ago

Reply from American Home Shield

Hi James. Thank you so much for your feedback. We are so happy to hear about the great service you have received. Please continue to let us know how we are doing. Thank you for trusting AHS.

Nov. 1st, 2021

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