American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Leslee Fox San Angelo, TX

Because the service was prompt and everything was covered and fixed.

4 years ago

Reply from American Home Shield

Hi Leslee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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W K Indianapolis, IN

Fast tesponce, have good repair groups that get the job done

4 years ago

Reply from American Home Shield

Hi WK,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Bethenia McCants Montgomery, AL

Everything was done exceptionally well and in an expeditiously manner

4 years ago

Reply from American Home Shield

Hi Bethenia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Melanie J Turner Floresville, TX

We recently had to use the AHS for an air condition issue. Was resolved in one day, great service

4 years ago

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Verified Customer

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Alfred Vigil Tomball, TX

They responded quickly and the problems were resolved succesfuly.

4 years ago

Reply from American Home Shield

Hi Alfred,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Carol Nichols Mansfield, TX

The most recent was great, the time before good & terrible and even worse with customer service.

4 years ago

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Verified Customer

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d j hebert Lafayette, LA

they handled my claim promptly and efficiently with no problems.

4 years ago

Reply from American Home Shield

Hi DJ,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Fern Jackson Littlerock, CA

I was contacted the same day, and they came the folowing day to repair my furnace.

4 years ago

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Verified Customer

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WRIGHT, KATHI A WRIGHT Grants Pass, OR

prompt knowledgeable repairman who checked up days later. fabulous

4 years ago

Reply from American Home Shield

Hi Kathi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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LENORA LEDENT Inglewood, CA

Jessica was very helpful. She made sure I understood the process very well.

4 years ago

Reply from American Home Shield

Hi Lenora. It is so wonderful that Jessica provided you with the help you needed. We can't wait to provide you with excellent service again.

Nov. 9th, 2021

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Verified Customer

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SHERRIE WALLA Hyattsville, MD

five stars for having such workers that show professionalism.

4 years ago

Reply from American Home Shield

Hi Sherrie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Randa Perry Hesperia, CA

They send out qualified companies to repair thi gs that break around the house.

4 years ago

Reply from American Home Shield

Hi Randa,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 9th, 2021

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Verified Customer

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Amir Salahshoor Haymarket, VA

Excelent service provided so far from the Appliance repairman recently.

4 years ago

Reply from American Home Shield

Hi Amir,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Barbara Lutz Bissett Abingdon, MD

For the most part, each repair issue I had over the past several years was covered.

4 years ago

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Verified Customer

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Douglas July Eight Mile, AL

My situation was handled expeditiously and very professionally.

4 years ago

Reply from American Home Shield

Hi Douglas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Sharon Kramer Halethorpe, MD

Justin was very polite. He gave me the information I needed.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for telling us about your experience with Justin. It is our goal to provide this same level of service each time you need to use your warranty coverage. We can't wait to take care of you next repair need as well.

Nov. 9th, 2021

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Verified Customer

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Jermaine Birmingham, AL

How fast they had the contractor to come see what is the problem

4 years ago

Reply from American Home Shield

Hi Jermaine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Gwendolyn Langston Ellenwood, GA

Good service ,and some items if they can't fix it they replace it

4 years ago

Reply from American Home Shield

Hi Gwendolyn,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Lovauda Gilliam Johnston, SC

Quick turnover, great rates, and the variety services you provide

4 years ago

Reply from American Home Shield

Hi Lovauda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Jane Hutcherson Milwaukee, WI

Takes to long to talk to someone on the phone and customer service is not good. Prices continue to go up.

4 years ago

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Verified Customer

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Patricia Bond Mansfield, OH

Their response time is good. Contractors are always dependable.

4 years ago

Reply from American Home Shield

Hi Patricia,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Ada Palm Perryville, MD

They are fast was very surprised they are nice and friendly and helpful

4 years ago

Reply from American Home Shield

Hi Ada,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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walter dmytrijuk Orlando, FL

Reliable, professional, effective, therefore they are highly recommended.

4 years ago

Reply from American Home Shield

Hi Walter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Anthony Frissora Columbus, OH

QQuick to respond and communicated well throughout the process

4 years ago

Reply from American Home Shield

Hi Anthony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Angela Saville Martinsburg, WV

Fast response to inquiry, claim settled quickly, easy to work with.

4 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Angelo Garcia Bellevue, NE

When they couldn't repair my appliance, they replace as promised

4 years ago

Reply from American Home Shield

Hi Angelo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Frank Ferreira Mesquite, NV

my experience was great they are very professional not like other companies

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Megan McMills Fresno, CA

I always get the runaround. It feels like the goal is to make sure whatever I need: 1. Is not covered by AHS and 2. Takes more than one $75 service fee to assess.

4 years ago

Reply from American Home Shield

Hi Megan. Thank you for your feedback. I am sorry to hear that you were not satisfied with the service that you received. I would be happy to speak with you to further address any unresolved issue.

Nov. 10th, 2021

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Verified Customer

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roslyn bolton Silver Spring, MD

problem free from start of service call to completion of the job.

4 years ago

Reply from American Home Shield

Hi Roslyn. Thank you for the 5 star review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 9th, 2021

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Verified Customer

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Dadrian Lavaris Richardson Columbia, SC

Great service and friendly contractors, and on time service

4 years ago

Reply from American Home Shield

Hi Dadrian. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 1st, 2021

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Verified Customer

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Maria Walwork Scottsdale, AZ

This freezer ice maker repair is still not resolves and AVU repair man has been here 6 times.

4 years ago

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Verified Customer

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larry gunckel Seguin, TX

great web site which makes it easy and efficient to request service.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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R. FIELDS Chicago, IL

Good, no issues at this time. My products have been covered & taken care of in the past.

4 years ago

Reply from American Home Shield

Hi R. Fields. Thank for the positive feedback. We are so happy to hear that you have not had any issues. We hope you continue to enjoy your home warranty coverage.

Nov. 2nd, 2021

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Verified Customer

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Sharon Partain Port Isabel, TX

I gave used AHS for years. Very prompt and take care of the problem quickly

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Thomas Lear Middle River, MD

Excellent response time. Prompt arrival and completion of repairs.

4 years ago

Reply from American Home Shield

Hi Thomas,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Nov. 1st, 2021

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Verified Customer

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Crystal Griffin Milwaukee, WI

Amazing informative and helpful everytime we talk. Easy to use website

4 years ago

Reply from American Home Shield

Hi Crystal,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Charles Alfred Hollibough Fort Smith, AR

excellent service, and very professional. Fast response time

4 years ago

Reply from American Home Shield

HiCharles,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Holly Starke Newark, OH

Once my claim was entered, a contractor provider was identified within an hour!

4 years ago

Reply from American Home Shield

Hi Holly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Joetta Green Cambridge, MD

Excellent, Every issue has always be handled in a timely manner

4 years ago

Reply from American Home Shield

Hi Joetta,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Nov. 1st, 2021

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Verified Customer

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Sandi Carroll Asheville, NC

Easy to use. Communication is very good. They send people quickly.

4 years ago

Reply from American Home Shield

Hi Sandi. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Orlando Garland, TX

Quick response and happy with service. Happy with AC Wizard.

4 years ago

Reply from American Home Shield

Hi Orlando,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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richard baker

The appliance co that responds to the calls were very professional and very timely in responding.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Richard. Thank you for bringing your concerns to our attention. I am sorry to hear that you have not been satisfied with the repairs. I would be happy to speak with regarding any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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GEORGE HOMER SCHRYER Washington, NC

Every time I have experienced a problem they have responded quicklyl

4 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Shirley Kleene West Des Moines, IA

Sent competent serviceman . He was quick and professional.

4 years ago

Reply from American Home Shield

Hi Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Stacey Brown Temple Hills, MD

Timely and efficient and responsive to my busted water heater

4 years ago

Reply from American Home Shield

Hi Stacey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Stephen Yano Gayle Yano Honolulu, HI

immediate response, expert contacted me on the same date as request

4 years ago

Reply from American Home Shield

Hi Stephen. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Tracey Burger Cincinnati, OH

Informative courtious helped to handle the issues I was having

4 years ago

Reply from American Home Shield

Hi Tracey. e thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Nov. 1st, 2021

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Verified Customer

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Tom Kiley Broken Arrow, OK

They were quick to get here and got the leaking faucet problem taken care of.

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Ernestine Young Wilson, NC

For this year I have had several appliances repaired and they were timely .

4 years ago

Reply from American Home Shield

Hi Ernestine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Rob R Wewahitchka, FL

Great service. Attentive and fast response. Very easy. Great customer service.

4 years ago

Reply from American Home Shield

Hi Rob. Thank you so much for telling us about the wonderful service you received. It is our goal to provide you with this same level of service each time you contact us. Thank you for choosing American Home Shield.

Nov. 1st, 2021

American Home Shield Reviews