American Home Shield: Read 34,366 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Charlotte Walker Kitty Hawk, NC

They sent a repairman the next morning and our issue was resolved .

3 years ago

Reply from American Home Shield

Hi Charlotte,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

David Felder Tulsa, OK

Very good, and very responsive. Always professional and courteous.

3 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

James Poindexter Brandon, FL

So far all technicians have been knowledgeable and efficient.

3 years ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Terrence Baker Plano, TX

I don't think there's enough space to explain my frustration that I've experience with my refrigerator claim

3 years ago

check_circle

Verified Customer

star star star star star

Tim Verona, PA

Good, easy to work with, saved me money. Customer service is easy to work with

3 years ago

Reply from American Home Shield

Hi Tim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Roy Kent, WA

Very fast and sufficient response during a world wide pandemic

3 years ago

Reply from American Home Shield

HI Roy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lorena diaz Beltsville, MD

Although they were able to assess my issue very quickly there is a lot of missing parts when it comes to customer communication.

3 years ago

Reply from American Home Shield

Hi Lorena. Thank you for bringing your concerns to our attention. It is our goal to provide you with a good service experience when ever you reach us. I hate to hear this did not happen with your last interaction. I would be happy to speak with you to address any unresolved issue.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Eunice Balke Georgetown, TX

All great. Technician was on time, knowledgeable and professional

3 years ago

Reply from American Home Shield

Hi Eunice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

James Farris Huntsville, TX

Each service opportunity has been quick and remedied the problems.

3 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Bill Bell Broken Arrow, OK

Quick response efficient diagnoses and professional technician.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Maurice E Hurse Florissant, MO

Each time we had to file a claim AHS has come through with flying colors

3 years ago

Reply from American Home Shield

HI Maurice,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Linda J Alvarado, TX

They fixed the problem promptly and professionally. So appreciated!!

3 years ago

Reply from American Home Shield

Hi Linda. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Cincinnati, OH

This time it was great, I have had some shady contractors in the past with no follow-up

3 years ago

check_circle

Verified Customer

star star star star star

Yu-Li Parker Columbia, MO

Always a timely response and quick action to solve my issues.

3 years ago

Reply from American Home Shield

Hi Yu-Li,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Cindy Hundley Pataskala, OH

Excellent service . Technician was extremely professional .

3 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Cindy Miller Blue Springs, MO

Very thorough and helpful but phone wait times are really excessive

3 years ago

Reply from American Home Shield

HI Cindy,
We appreciate your feedback and hope you continue to enjoy AHS!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Chakrapani S Rao Cedar Park, TX

Experience with AHS is so far good and all technicians turned out to be very professional

3 years ago

Reply from American Home Shield

Hi Chakrapani,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Shelia Park Forest, IL

When I have called have had a tech at my home within 24 hrs.

3 years ago

Reply from American Home Shield

Hi Shelia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Angela Adams Fort Washington, MD

Good normally resolves issues fast Recommended company to my sister

3 years ago

Reply from American Home Shield

Hi Angela. Thank you for letting us know about your experiences and that you would recommend AHS. We are truly happy that you are enjoying your home warranty coverage. We look forward to working with you again.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Bradley Wootten Wilmington, NC

I think they have responsive providers and they are local ones as well.

3 years ago

Reply from American Home Shield

Hi Bradley. Thank you for the positive feedback. We look forward to working with you again and providing you with a great service experience.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Thomas Wheeler Tallahassee, FL

Prompt in responding to service requests when needing assistance.

3 years ago

Reply from American Home Shield

Hi Thomas. Thank you taking time to review your service experience. It is great to know your problem was resolved quickly. We want you to know you can always count on AHS when you need us.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Debra Martin Wexford, PA

Very timely. Diagnosed and fix problem within 2 days of calling.

3 years ago

Reply from American Home Shield

Hi Debra. his is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Karol Zeigler South Elgin, IL

They have sent out the correct people to resolve my problem. VERY responsive.

3 years ago

Reply from American Home Shield

Hi Karol. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

LINDA WHITTINGTON Paris, TX

Fast service and technician sent was knowledgeable and profresssiona;\l.

3 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Yildiz G Hamrick Snellville, GA

Timely responses, professionalism and most importantly keeping their words.

3 years ago

Reply from American Home Shield

Hi Yildiz,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Debbie Shank Dunedin, FL

They are easy to contact and are quick to respond to my problem.

3 years ago

Reply from American Home Shield

Hi Debbie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Brad Hartman Denver, CO

Just fine. Online makes it easy to schedule a service request

3 years ago

Reply from American Home Shield

Hi Brad. Thank you for letting us know how pleased you are with your warranty service. It's great to know you were able to use the website with ease. We look forward to taking the hassle and worry out of your next home warranty repair need as well.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Brenda Biggar Sweetwater, TN

AC repair technician was prompt and had part replaced and running smoothly in less than an hour.

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star

Hye Jung kim Honolulu, HI

it was a great experience. He fix the bathroom quickly and accurately.

3 years ago

Reply from American Home Shield

Hi Hye,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

valerie johnson Summit, AZ

easy no hassle friendly knowledgeable great customer service

3 years ago

Reply from American Home Shield

Hi Valerie. Thank you for the positive feedback. We appreciate you letting us know how we are doing. We know how important it is to provide you with service you can count on. Thank you for trusting AHS.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Ella Gray Missouri City, TX

Technician was prompt and courteous. He quickly resolved the issue.

3 years ago

Reply from American Home Shield

Hi Ella. It is wonderful to know the issue was resolved quickly and to your satisfaction. We can't wait to provide you with quality service for your next repair need as well. Thank you for choosing AHS.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Pam Katy, TX

Arranged contractors and the service contract was fixed to satisfaction

3 years ago

Reply from American Home Shield

Hi Pam. Thank you for letting us know you were satisfied with the repair. We strive to provide you with quality and efficient service each time you reach out to us. Thank you for trusting AHS to take care of your unexpected home repair needs.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Paula Harrington New Hope, PA

Good customer service, professional and quick response times

3 years ago

Reply from American Home Shield

Hi Paula. Thank you for taking time to write a review. We understand the importance of providing service our members can count on. Thank you for allowing AHS to service your home repair needs. We can't wait to work with you again.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Rafael Utsch Braga Muskogee, OK

Good customer support. Quick to answer and schedule the appointments.

3 years ago

Reply from American Home Shield

Hi Rafael. We are so happy to hear about the prompt service you received. We look forward to providing you with quick and reliable service for your next repair need as well.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

YAMILETH CANALES Tulsa, OK

all good, promise of delivery of service was accomplished, thank you

3 years ago

Reply from American Home Shield

Hi Yamileth. Thank you for letting us know about the service you received. We are so excited to know you were pleased and that we met your expectations. We can't wait to work with you again.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

nate smith Beacon, NY

I've had wildly different and inconsistent experiences. My dryer was fixed in days. My refrigerator took months

3 years ago

check_circle

Verified Customer

star star star star star

Regina Meacham-Devero Collegeville, PA

The last plumber we had from Royal Plumbing was very professional and great.

3 years ago

Reply from American Home Shield

Hi Regina. Thank you for letting us know how great the plumber was. We want you to be pleased with the service you receive each time you contact AHS. Thank you for being our valued home warranty member.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Rhonda Springfield, MO

Very prompt in service. Customer support is very polite and helpful.

3 years ago

Reply from American Home Shield

Hi Rhonda. We are so happy to hear about your experience. We understand how important it is to provide you with service you can count on. Thank you for choosing AHS as your warranty company.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert San Antonio, TX

Seems like rates have gone up and we pay for little things not being to code. I have mixed feelings

3 years ago

check_circle

Verified Customer

star star star star star

Treva Harris

I gave the service 5 starts because the repairman went above and beyond!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Treva. We are so happy to hear about your wonderful experience. It is great the repair was resolved to your satisfaction. We look forward to providing you with this same level of service again in the future.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Perry Cline Cumberland, VA

Fast, kind and courteous. Fixed my ac unit the very next day!

3 years ago

Reply from American Home Shield

Hi Perry. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that ac issue was resolved to your satisfaction.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

William Curtis Buckeye, AZ

They fixed my refrigerator and ice maker it's been working just fine

3 years ago

Reply from American Home Shield

Hi William. Thank you for the 5 star review. We are so happy the issue was resolved to your satisfaction. We look forward to providing your with this same level of service for your next repair need as well.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

frank arnold Helendale, CA

Responsive, gets someone out to the house very quickly to solve our problems

3 years ago

Reply from American Home Shield

Hi Frank,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Morris Green Valley, AZ

I needed a locksmith and the visit was scheduled for the next day.

3 years ago

Reply from American Home Shield

Hi Morris,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Mario El Paso, TX

Always responsive. Helped me expedite two plumbing related emergencies.

3 years ago

Reply from American Home Shield

Hi Mario,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Brenda G McAllen, TX

Repair was done promptly, within 48 hours of reporting claim

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

John Beaumont San Mateo, CA

Had a minor plumbing issue in the bathroom sink. Fixed by AHM quickly

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

D Jones Archbald, PA

Awesome all around…My problems are quickly resolved in three days the most

3 years ago

Reply from American Home Shield

Hi D Jones,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Peggy Goree Tipton, CA

No problem getting service professionals or replacing appliances if needed

3 years ago

Reply from American Home Shield

Hi Peggy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

James Holloman Foley, AL

Overall Good experience, Felt unsure about paying first but it worked out.

3 years ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

American Home Shield Reviews