American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Kevin P Kane Dunnellon, FL

They have responded assigning qualified technicians in a timely manner.

4 years ago

Reply from American Home Shield

Hi Kevin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 15th, 2021

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Verified Customer

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Brian Owens Douglasville, GA

Only had one occurrence but it was very easy and convenient

4 years ago

Reply from American Home Shield

Hi Brian. Thank you very much for letting us know how your first service experience was. It is good to know that the issue was resolved to your satisfaction. We look forward to being your warranty company for many years to come.

Dec. 15th, 2021

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Verified Customer

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Kristina McLaughlin Denver, CO

The contractors they use are reliable and the monthly payment is manageable

4 years ago

Reply from American Home Shield

Hi Kristina. Thank you for taking time to let us know you are pleased with the service you are receiving as well as the cost. We want you to know you can count on AHS when you need us. Thank you for being our valued warranty member.

Dec. 15th, 2021

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Verified Customer

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Linda Virginia Beach, VA

Very Customer Sevice Oriented. I like to speak with a person

4 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Michael G Redman Jacksonville, FL

The tech fixed my garage opener problem within 10 minutes upob arrival.

4 years ago

Reply from American Home Shield

Hi Michael. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Dec. 15th, 2021

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Verified Customer

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Beth Keith De Soto, IA

They were efficient and explained everything that was done.

4 years ago

Reply from American Home Shield

Hi Beth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Ramona Hampton, VA

Because when I have an concern or issues they send very professional services

4 years ago

Reply from American Home Shield

Hi Ramona. Thank you for letting us know about your experiences with AHS. We strive to provide dependable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 15th, 2021

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Verified Customer

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Stacy Groves La Grange, KY

When there is a problem with a contractor it takes forever to escalate and get a person on the phone.

4 years ago

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Verified Customer

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John Mindler Goose Creek, SC

Great service!! I was able to use the contractor that I requested.

4 years ago

Reply from American Home Shield

Hi John. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being an AHS warranty member.

Dec. 15th, 2021

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Verified Customer

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Nathan Franson Antelope, CA

We liked how easy and reliable it was. The customer service is terrific.

4 years ago

Reply from American Home Shield

Hi Nathan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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betty f reddick Greensboro, NC

very good dependable came right out to take care of problem

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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Verified Customer

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Quitman Dillard

They keep choosing to nickel and dime fixing my as every year. Assigning inexperience companies that have to come out 4 to 5 visits , just replace the unit.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Quitman,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Mike Montana Slidell, LA

Promptness of service techicians and responses/communication with/from AHS

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Linda Pickett Big Rapids, MI

Response was prompt and the technician was knowledgeable and courteous.

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Penny Black Hurst, TX

When repairs are needed they assist in getting repair companies quickly.

4 years ago

Reply from American Home Shield

Hi Penny,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Sally kinsey Redding, CA

Always there when I need them, follow up is great, very resourceful.

4 years ago

Reply from American Home Shield

Hi Sally. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Please continue to let us know how we are doing.

Dec. 15th, 2021

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Verified Customer

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Alexander Walker Hampton, VA

..very satisfied with their prompt attention to my service needs

4 years ago

Reply from American Home Shield

Hi Alexander,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Bobby Southammavong Saint Paul, MN

My heat furnace was never taken seriously. HVAC person did not bother to take the time to look at the issue. Still showing signs of water puddle

4 years ago

Reply from American Home Shield

Hi Bobby. Thank you for your feedback. I am sorry to hear that you feel the issue with your heating was not taken seriously. I would be happy to speak with you to address your concerns.

Dec. 15th, 2021

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Verified Customer

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Beverly Johnson Chicago, IL

Always right on time , No problem, whatever the problem is they will fix it

4 years ago

Reply from American Home Shield

Hi Beverly. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to working with you again.

Dec. 15th, 2021

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Verified Customer

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Juanita Hughes Manton, CA

Your website makes it easy to contact you and schedule service calls.

4 years ago

Reply from American Home Shield

Hi Juanita. Thank you for taking time to provide feedback on your service experience. We are so happy to know that you have been able to use the website with ease to request the service you need. Thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Verified Customer

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MICHAEL H DUNNE Ruther Glen, VA

Quick to respond and fix any problem. Contractors are highly qualified

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Lorenzo Mata El Paso, TX

Service and customer support. Workman ship and cleanliness

4 years ago

Reply from American Home Shield

Hi Lorenzo. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to taking care of your next repair need.

Dec. 15th, 2021

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Verified Customer

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Pat perry

The man responded right away and completed the job immediately.

4 years ago

Reply from American Home Shield

Hi Pat. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Verified Customer

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Hoang Nguyen Yorktown, VA

Good customer service, quick response and they do have good subcontractors.

4 years ago

Reply from American Home Shield

Hi Hoang,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Alice Benner West Lafayette, IN

They were very good to have my preferred plumber handle my issue

4 years ago

Reply from American Home Shield

Hi Alice. Thank you for letting us know the plumbing issue was resolved to your satisfaction. Thank you for trusting AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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Verified Customer

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Brenda Grant-Benton Bedford, OH

Requesting service is fast and easy. Contractors are also knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Brenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Joanna Nashville, TN

Any repairs I've needed have been done in a timely, professional manner:

4 years ago

Reply from American Home Shield

Hi Joanna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 8th, 2021

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Verified Customer

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Pam Younglove Walled Lake, MI

Almost 3 weeks out and unresolved after numerous phone calls to follow up. Also, promised return calls that I have not received.

4 years ago

Reply from American Home Shield

Hi Pam,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Dean Liberty Hill, TX

Issue correctly identified on first visit & repaired on following visit

4 years ago

Reply from American Home Shield

Hi Dean,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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William J. Rawson Daleville, AL

Always promptly provides any necessary services we have needed.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 8th, 2021

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Verified Customer

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Michele M. Chasse Woodbridge, VA

I have had 2 emergencies lately - and the response time was so quick.

4 years ago

Reply from American Home Shield

Hi Michele,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 8th, 2021

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Verified Customer

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Steven Rhodes Valley Village, CA

Service was timely and professional. AHS personnel were very cooperative.

4 years ago

Reply from American Home Shield

Hi Steven,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 7th, 2021

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Verified Customer

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Chris Wyatt Kennedale, TX

Ease of getting service repairs scheduled and completed for my home .

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 8th, 2021

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Verified Customer

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Margaret Enunu Rancho Cucamonga, CA

Most times that I requested for service, some how the service person gives flimsy excuses and I end up not having the service

4 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to reach a resolution.

Dec. 8th, 2021

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Verified Customer

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Diana Rizer Rosedale, MD

Easy to get help with the problem and to get a resolution to the problem

4 years ago

Reply from American Home Shield

Hi Diana. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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Marj Bell Vancouver, WA

Prompt service. My oven was fixed within two weeks. Had to wait for parts.

4 years ago

Reply from American Home Shield

Hi Marj. Thank you for your feedback. We are very happy to hear that you have been happy with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 8th, 2021

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Verified Customer

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Mervin Fraze San Antonio, TX

Affordable, great service. Friendly well qualified service providers.

4 years ago

Reply from American Home Shield

Hi Mervin. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 8th, 2021

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Verified Customer

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Dan Murray, KY

They came the day I called them. They fixed the problem that day.

4 years ago

Reply from American Home Shield

Hi Dan. We are so happy to read about your experience. We understand the importance of prompt and reliable service. Thank you for choosing AHS to take the hassle out of your home repair needs.

Dec. 8th, 2021

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Verified Customer

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Rosalind Green Covington, GA

I need people that answer calls to understand what am saying. A better trim around on coming out to your house

4 years ago

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Verified Customer

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Terry Marmon Paola, KS

they were very good fixed the oven very quickly were very polite and clean

4 years ago

Reply from American Home Shield

Hi Terry. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Dec. 8th, 2021

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Verified Customer

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TROY Fifield Los Banos, CA

quick and easy submission. Vendor used was great and professional

4 years ago

Reply from American Home Shield

Hi Troy. We greatly appreciate your time to provide a review of your experience. It's very good to hear that you were pleased with the vendor. We look forward to working with you again and meeting your repair needs.

Dec. 8th, 2021

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Verified Customer

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Wesley Whitley Merced, CA

From request for service to installation they kept me informed

4 years ago

Reply from American Home Shield

Hello Wesley. We greatly appreciate your time to provide a review of your experience. It's very good to hear that the service issue was resolved to your satisfaction. Thank you for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Santosh Nair Cedar Park, TX

Providers are hit or miss. Some of them are really good. Others have poor quality work.

4 years ago

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Verified Customer

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SABRINA STANLEY Opa Locka, FL

Prompt service and value. All of the repairs are done with quality.

4 years ago

Reply from American Home Shield

Hi Sabrina. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 8th, 2021

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Verified Customer

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Steven L. Hood Yazoo City, MS

Always room for improvement but overall they try to make it as painless as possible

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for your feedback. We value your opinion. We are always looking for ways to improve the service we offer and look forward to providing you with better experiences in the future.

Dec. 14th, 2021

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Verified Customer

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Alonzo Kennedy Glen Burnie, MD

Very professional and quick. Some of the processes are a bit off and not best for buyer

4 years ago

Reply from American Home Shield

Hi Alonzo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 10th, 2021

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Verified Customer

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Leighton Bryan Indian Trail, NC

They may be ok for small appliances but don't let your water heater go bad. They will grossly overcharge you to get it installed.

4 years ago

Reply from American Home Shield

Hi Leighton,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Barbara Williams Newport News, VA

The contractor s sent to me over the years were professional and accountable

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you so much for taking time to let us know about your experiences over the years. We want you to know you can count on the service AHS provides. We look forward to taking care of your home repair needs for many more years to come.

Dec. 8th, 2021

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Verified Customer

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William Wissbaum Minneapolis, MN

They have some good contracts but some company they do have are very low rated due to unethical practices

4 years ago

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Verified Customer

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Shelia Jackson Cypress, TX

Quickness and very professional kept me updated about everything

4 years ago

Reply from American Home Shield

Hi Shelia. We are very happy to read your review of the service you received. It is our goal to provide you with this same type of dependable service each time you need to use your warranty. Thank you for taking time to let us know how we are doing.

Dec. 8th, 2021

American Home Shield Reviews