American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Lu Ann Drake Inman, SC

They have sent someone out fast when I have a problem. They have been really great professionals.

3 years ago

Reply from American Home Shield

Hi Lu Ann,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 21st, 2021

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Verified Customer

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RAMONA E EGGLETON McKees Rocks, PA

very attentive and professional. willing to get the request handled

3 years ago

Reply from American Home Shield

Hi Ramona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Leah Harker Heights, TX

Amazing service from start to finish. No hassle when submitting claims.

3 years ago

Reply from American Home Shield

Hi Leah. Thank you so much for the 5 star review. We love to take the hassle and worry out of unexpected home repairs. We are so happy to hear that we have been able to do that for you. We look forward to taking care of your next repair need as well.

Dec. 21st, 2021

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Verified Customer

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Mark R Sturdivant Georgetown, TX

The service from start to finish has always been great in our experience.

3 years ago

Reply from American Home Shield

Hi Mark. Thank you for taking time to let us know about your positive experience. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 21st, 2021

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Verified Customer

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Charlotte Wilson

Faucet drip. Claim was denied stating it had to be not normal usage caused the leak. So I'm supposed to pay $750.00 out of pocket to fix a faucet leak. That just wrong

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charlotte. Thank you for taking time to let us know that the issue with your heater was resolved to your expectation. We are so happy to know that you have been satisfied with the service provided. We hope you continue to find the value in being an American Home Shield member.

Dec. 21st, 2021

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Verified Customer

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A. S. Pasadena, CA

There is a marked improvement in response time and the quality of the technicians.

3 years ago

Reply from American Home Shield

Hello A.S. Thank you for taking time t provide feedback on your service experience. We are always working on improving the service we provide. We look forward to working with you again in the future and taking care of your repair needs.

Dec. 22nd, 2021

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Verified Customer

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Wanda Bessemer, AL

The Representatives are very courteous. My issues were handled immediately.

3 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Alvin Sherman Glen Allen, VA

The service and the technicians have been excellent, on time and efficient.

3 years ago

Reply from American Home Shield

Hi Alvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Linda L Emerson Parkville, MD

On time, polite, knowledgeable, repaired our furnace; it is working great now.

3 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Marilyn Sue Saling Corona, CA

The few times that I used AHS, the serviceman was prompt, courtesy and was able to solve my issue,

3 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Miriam San Antonio, TX

Professionalism of customer service representatives is excellent and friendly.

3 years ago

Reply from American Home Shield

Hi Miriam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Thomas R Chambers Windsor, CO

The appointment was made successfully and everything went off like I expected.

3 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Calvin Mcguire Salinas, CA

They are a great quality for the money. I recommend to my family and friends

3 years ago

Reply from American Home Shield

Hi Calvin,We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 21st, 2021

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Verified Customer

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Cheryl Sears

Prompt and great to work with. Cost effective and great providers.

3 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Arthur Molina Moxee, WA

fast and dependable. Always quick and send great service providers.

4 years ago

Reply from American Home Shield

Hi Arthur,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Paul Crawley Alvin, TX

never had a problem, always come through as fast as possible

4 years ago

Reply from American Home Shield

Hi Paul,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Randy True Bartlesville, OK

Quick response and a wide variety of things that are covered.

4 years ago

Reply from American Home Shield

Hi Randy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Richard lut15062ze Monessen, PA

there quick at getting them out there to fix what is broken

4 years ago

Reply from American Home Shield

HI Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Richard Watson Saint Louis, MO

Great coverage, fast service. Transparent terms for coverage.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Ana Cruz Donna, TX

Simple to schedule a service and they are quick to send someone!

4 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Frances Arangure Montague, MI

Great customer service and technicians are polite and professional.

4 years ago

Reply from American Home Shield

Hi Frances,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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William Howell Lexington Park, MD

Quick response, excellent technical help and delivered what they promised

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Wayne Swearingen Chandler, TX

Price, professionalism and correcting issues in a timely manner.

4 years ago

Reply from American Home Shield

Hi Wayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Ashley Penington Tarter Lincoln, NE

Great coverage and affordable to fix the minor plumbing issue we had.

4 years ago

Reply from American Home Shield

Hi Ashley. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Verified Customer

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Jennifer Settle Clovis, NM

Easy to get a repair ordered. Repair process was quick and easy.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Sharon Schneider Palm Harbor, FL

got my issues settle without a hassel, company performing work was dependable

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for such a positive review. We strive to provide worry free service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you so much for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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Johna Shockley Haskell, OK

Polite and professional tech come out. Next day service, even in these times.

4 years ago

Reply from American Home Shield

Hi Johna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Judith Dines Old Westbury, NY

Cant understand the agents in the Philippines. They speak english(motclearly)but don't understand english

4 years ago

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Verified Customer

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Kevin ash Liverpool, NY

They are very professional and when we need it service we're right on top of it

4 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Ron Reinbold Frankenmuth, MI

Courteous, informative, knew what they were doing, respectful!!!!!!

4 years ago

Reply from American Home Shield

Hi Ron. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Dec. 15th, 2021

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Verified Customer

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Kevin P Kane Dunnellon, FL

They have responded assigning qualified technicians in a timely manner.

4 years ago

Reply from American Home Shield

Hi Kevin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 15th, 2021

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Verified Customer

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Brian Owens Douglasville, GA

Only had one occurrence but it was very easy and convenient

4 years ago

Reply from American Home Shield

Hi Brian. Thank you very much for letting us know how your first service experience was. It is good to know that the issue was resolved to your satisfaction. We look forward to being your warranty company for many years to come.

Dec. 15th, 2021

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Verified Customer

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Kristina McLaughlin Denver, CO

The contractors they use are reliable and the monthly payment is manageable

4 years ago

Reply from American Home Shield

Hi Kristina. Thank you for taking time to let us know you are pleased with the service you are receiving as well as the cost. We want you to know you can count on AHS when you need us. Thank you for being our valued warranty member.

Dec. 15th, 2021

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Verified Customer

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Linda Virginia Beach, VA

Very Customer Sevice Oriented. I like to speak with a person

4 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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Michael G Redman Jacksonville, FL

The tech fixed my garage opener problem within 10 minutes upob arrival.

4 years ago

Reply from American Home Shield

Hi Michael. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Dec. 15th, 2021

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Verified Customer

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Beth Keith De Soto, IA

They were efficient and explained everything that was done.

4 years ago

Reply from American Home Shield

Hi Beth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Ramona Hampton, VA

Because when I have an concern or issues they send very professional services

4 years ago

Reply from American Home Shield

Hi Ramona. Thank you for letting us know about your experiences with AHS. We strive to provide dependable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 15th, 2021

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Verified Customer

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Stacy Groves La Grange, KY

When there is a problem with a contractor it takes forever to escalate and get a person on the phone.

4 years ago

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Verified Customer

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John Mindler Goose Creek, SC

Great service!! I was able to use the contractor that I requested.

4 years ago

Reply from American Home Shield

Hi John. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being an AHS warranty member.

Dec. 15th, 2021

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Verified Customer

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Nathan Franson Antelope, CA

We liked how easy and reliable it was. The customer service is terrific.

4 years ago

Reply from American Home Shield

Hi Nathan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

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Verified Customer

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betty f reddick Greensboro, NC

very good dependable came right out to take care of problem

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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Verified Customer

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Quitman Dillard

They keep choosing to nickel and dime fixing my as every year. Assigning inexperience companies that have to come out 4 to 5 visits , just replace the unit.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Quitman,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Mike Montana Slidell, LA

Promptness of service techicians and responses/communication with/from AHS

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Linda Pickett Big Rapids, MI

Response was prompt and the technician was knowledgeable and courteous.

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Penny Black Hurst, TX

When repairs are needed they assist in getting repair companies quickly.

4 years ago

Reply from American Home Shield

Hi Penny,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Sally kinsey Redding, CA

Always there when I need them, follow up is great, very resourceful.

4 years ago

Reply from American Home Shield

Hi Sally. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Please continue to let us know how we are doing.

Dec. 15th, 2021

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Verified Customer

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Alexander Walker Hampton, VA

..very satisfied with their prompt attention to my service needs

4 years ago

Reply from American Home Shield

Hi Alexander,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Bobby Southammavong Saint Paul, MN

My heat furnace was never taken seriously. HVAC person did not bother to take the time to look at the issue. Still showing signs of water puddle

4 years ago

Reply from American Home Shield

Hi Bobby. Thank you for your feedback. I am sorry to hear that you feel the issue with your heating was not taken seriously. I would be happy to speak with you to address your concerns.

Dec. 15th, 2021

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Verified Customer

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Beverly Johnson Chicago, IL

Always right on time , No problem, whatever the problem is they will fix it

4 years ago

Reply from American Home Shield

Hi Beverly. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to working with you again.

Dec. 15th, 2021

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Verified Customer

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Juanita Hughes Manton, CA

Your website makes it easy to contact you and schedule service calls.

4 years ago

Reply from American Home Shield

Hi Juanita. Thank you for taking time to provide feedback on your service experience. We are so happy to know that you have been able to use the website with ease to request the service you need. Thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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