American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Rosarie Alfieri Fort Mill, SC

My repair was covered! It was fixed right the very first time.

4 years ago

Reply from American Home Shield

Hi Rosarie. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 1st, 2021

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Verified Customer

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Cheree M Culpepper Charlotte, NC

Slow repairs, often takes multiple contacts to get things fixed, and is a nightmare if something needs to be replaced.

4 years ago

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Verified Customer

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Devon.moria@yahoo.com Vista, CA

Have had to put in several work orders for our furnace being broken and was told they don't fix whats wrong with it

4 years ago

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Verified Customer

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Jim Marlatt Oklahoma City, OK

Always have handled the problems and gotten the repairs done

4 years ago

Reply from American Home Shield

Hi Jim. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. Thank you for trusting AHS.

Nov. 23rd, 2021

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Verified Customer

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Monica Branch

Response time in resolving my Problem with the Air Conditioner Unit

4 years ago

Reply from American Home Shield

Hi Monica. We really appreciate you taking time to let us know that your problem was resolved to your satisfaction. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 23rd, 2021

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Verified Customer

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anthony clark Chester, VA

Because you allow companies you recommend to charge the customer unfair unnecessary prices for services you are already paying them for.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your feedback. regarding your service experience. I would be happy to speak with you to address your concerns.

Nov. 23rd, 2021

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Verified Customer

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Mike Stacken Chaska, MN

Rep was knowledgeable, transaction was quick, my appliance was fixed.

4 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Etta Hawley Fuquay-Varina, NC

I was not happy with settlement you made on replacing my air conditioner.You did not live up to expectation.

4 years ago

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Verified Customer

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Danny and Mary Jean Sanspree Birmingham, AL

Immediate response and collaboration with good, local repair agencies.

4 years ago

Reply from American Home Shield

Hi Danny and Mary. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 23rd, 2021

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Verified Customer

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Mikeal Chambers Flossmoor, IL

Quick response, adequate repairs/replacements, and affordable.

4 years ago

Reply from American Home Shield

Hi Mikeal,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Minoo Aram Redwood City, CA

Customer service was very helpful and delay time for getting a contractor was acceptable.

4 years ago

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Verified Customer

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Angela Y. Butler Country Club Hills, IL

Customer Service; Service Providers Customer Service and promptness!

4 years ago

Reply from American Home Shield

Hi Angela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Lynn Karlin Longmont, CO

Relatively easy to schedule, vendor was prompt and professional at time of appointment

4 years ago

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Verified Customer

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Careem Parker Columbia, SC

Everytime I call AHS my problem always gets resolved. Very reliable.

4 years ago

Reply from American Home Shield

Hi Careem. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your home warranty company.

Nov. 23rd, 2021

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Verified Customer

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Jonathan Lawrence Rockville, MD

Great technicians and broad coverage at an affordable price

4 years ago

Reply from American Home Shield

Hi Jonathan. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 23rd, 2021

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Verified Customer

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Connie Petersen Santa Fe, NM

Responsive but we're not able to assign a provider in the $75.00 cost range for furnace.

4 years ago

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Verified Customer

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Lee Wright Walnut Creek, CA

Responsive timely service. Excellent technicians. Friendly service.

4 years ago

Reply from American Home Shield

Hi Lee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Uri Schwartz Rockville, MD

Vendors is knowledgeable I can't say too much more at this tim

4 years ago

Reply from American Home Shield

Hello Uri. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Nov. 23rd, 2021

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Verified Customer

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Linda K Rounds Ashburn, VA

They responded quickly to my issue and made sure it was handled promptly.

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Lisa Hollingshed Pickerington, OH

Coverage, website functionality, and ease to do business with

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for your feedback. We are very excited to hear that you have been happy with the coverage and service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Nov. 23rd, 2021

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Verified Customer

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Keely Hegner Carpentersville, IL

They fixed my ejector pump even though I thought it was a sump pump

4 years ago

Reply from American Home Shield

Hi Keely. Thank you for the positive review. We are happy to know you ejector pump was repaired. We look forward to taking the hassle out of your next repair need as well,

Nov. 23rd, 2021

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Verified Customer

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Sabrina Thomas Capitol Heights, MD

The service I receive some weeks a ago and the gentlemen was very nice.

4 years ago

Reply from American Home Shield

Hi Sabrina. Thank you for letting us know how pleased you were with the service you received. We want you to know you can always count on AHS when you need us.

Nov. 23rd, 2021

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Verified Customer

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Richard Parente Boynton Beach, FL

Excellent fast service, professional servicemen arrived on 5ime as scheduled.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Erica Elliott Waldorf, MD

The coverage for specific services/items/issues and service fee could be better in relation to the monthly premiums.

4 years ago

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Verified Customer

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Kristin Parks Elkhart, IN

Very easy to use. They are quick to respond and handle issues.

4 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Al.R Las Vegas, NV

No problem on getting help, when the time comes when you need home repairs

4 years ago

Reply from American Home Shield

Hi AI.R. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Nov. 23rd, 2021

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Verified Customer

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Mina Vasquez Killeen, TX

Quick response and completion of job service people are nice

4 years ago

Reply from American Home Shield

Hi Mina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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John R. Hammer Sioux City, IA

When needed on a covered item, their service plan is very good and response time was short

4 years ago

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Verified Customer

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Steven T Cano Corona, CA

People taking calls are responsive, company they dispatched was great

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for your positive feedback. We are so glad to know that you have been pleased with the service you have received. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 23rd, 2021

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Verified Customer

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Eileen Hynes Oak Lawn, IL

Friendly customer service , and companies they sent out did excellent work

4 years ago

Reply from American Home Shield

Hi Eileen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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Keith Andreano Ashburn, VA

Service is mediocre. The service companies they use aren't that good and don't do any preventative maintenance.

4 years ago

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Verified Customer

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Michael Rodriguez Richmond, TX

Great Customer service. Patients and understanding. Service is unbeatable.

4 years ago

Reply from American Home Shield

Hi Michael. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your warranty experiences. Thank you choosing AHS and allowing us the opportunity to be of service to you

Nov. 23rd, 2021

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Verified Customer

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Alfred Sanchez Tucson, AZ

Always fast results, easy to work with, never any problems

4 years ago

Reply from American Home Shield

Hi Alfred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Bruce Parson New Castle, DE

On time clearly explaned the problem, and came up the solution.

4 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Betty Moore Winston-Salem, NC

I can always count on them to send a qualified rep to take care of my needs.

4 years ago

Reply from American Home Shield

Hi Betty. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for trusting AHS to be there when you need us.

Nov. 23rd, 2021

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Verified Customer

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Carlos Balderrama Milford, OH

It was easier than I expected to get it scheduled and fixed.

4 years ago

Reply from American Home Shield

Hi Carlos. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Nov. 23rd, 2021

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Verified Customer

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JAY K WEXLER Holiday, FL

Responded quickly. Prices are good and staff was professional.

4 years ago

Reply from American Home Shield

Hi Jay,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Kimberly Henning Des Moines, IA

Fast response time, easy to work with, good value for the price

4 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Barbara Collins

Within 24 hours of requesting service the issue has been resolved.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Virginia Garner Odenton, MD

To date, the contractors were professional, skilled, courteous and timely.

4 years ago

Reply from American Home Shield

Hi Virginia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Alethea M Williams Chester, PA

They are true to their word and work to get what you need in a timely fashion

4 years ago

Reply from American Home Shield

Hi Alethea,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Yorodiakite Diakite Philadelphia, PA

The customer service is very welcome them o was expecting and I love it

4 years ago

Reply from American Home Shield

Hi Yorodiakite,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Anna Layton Princeton, TX

Fast response, quick service, organized replacement for appliances

4 years ago

Reply from American Home Shield

Hi Anna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Harold Jackson Knoxville, TN

Professionalism, customer service, items covered and promptness.

4 years ago

Reply from American Home Shield

Hi Harold. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Nov. 17th, 2021

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Verified Customer

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Gabriel Mohammed Hampton, VA

Customer service agents always try to have my issues resolved ASAP

4 years ago

Reply from American Home Shield

Hi Gabriel. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for letting us know how we are doing.

Nov. 17th, 2021

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Verified Customer

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Craig Brodber Rockwall, TX

The speed at which someone responded after the call was made.

4 years ago

Reply from American Home Shield

Hi Craig. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 17th, 2021

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Verified Customer

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V√≠ctor Palomino Fort Lauderdale, FL

Great service, professional employees ,good communication,and a job well done

4 years ago

Reply from American Home Shield

Hi Victor,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Mary Strand Tyler, TX

My latest experience was super fast and great result. Last couple took more time

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2022

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Verified Customer

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Damian Housman

When I have a problem I report it to AHS, and get very fast response.

4 years ago Edited August 23, 2024

Reply from American Home Shield

Hi Damian,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 18th, 2021

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Verified Customer

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Kimberleigh Esquer Mesa, AZ

We just feel that AHS has our back. They are punctual and professional.

4 years ago

Reply from American Home Shield

Hi Kimberleigh,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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