American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Holly Starke Newark, OH

Once my claim was entered, a contractor provider was identified within an hour!

3 years ago

Reply from American Home Shield

Hi Holly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Joetta Green Cambridge, MD

Excellent, Every issue has always be handled in a timely manner

3 years ago

Reply from American Home Shield

Hi Joetta,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Nov. 1st, 2021

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Verified Customer

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Sandi Carroll Asheville, NC

Easy to use. Communication is very good. They send people quickly.

3 years ago

Reply from American Home Shield

Hi Sandi. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Orlando Garland, TX

Quick response and happy with service. Happy with AC Wizard.

3 years ago

Reply from American Home Shield

Hi Orlando,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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richard baker

The appliance co that responds to the calls were very professional and very timely in responding.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Richard. Thank you for bringing your concerns to our attention. I am sorry to hear that you have not been satisfied with the repairs. I would be happy to speak with regarding any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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GEORGE HOMER SCHRYER Washington, NC

Every time I have experienced a problem they have responded quicklyl

3 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Shirley Kleene West Des Moines, IA

Sent competent serviceman . He was quick and professional.

3 years ago

Reply from American Home Shield

Hi Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Stacey Brown Temple Hills, MD

Timely and efficient and responsive to my busted water heater

3 years ago

Reply from American Home Shield

Hi Stacey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Stephen Yano Gayle Yano Honolulu, HI

immediate response, expert contacted me on the same date as request

3 years ago

Reply from American Home Shield

Hi Stephen. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Tracey Burger Cincinnati, OH

Informative courtious helped to handle the issues I was having

3 years ago

Reply from American Home Shield

Hi Tracey. e thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Nov. 1st, 2021

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Verified Customer

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Tom Kiley Broken Arrow, OK

They were quick to get here and got the leaking faucet problem taken care of.

3 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Ernestine Young Wilson, NC

For this year I have had several appliances repaired and they were timely .

3 years ago

Reply from American Home Shield

Hi Ernestine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Rob R Wewahitchka, FL

Great service. Attentive and fast response. Very easy. Great customer service.

3 years ago

Reply from American Home Shield

Hi Rob. Thank you so much for telling us about the wonderful service you received. It is our goal to provide you with this same level of service each time you contact us. Thank you for choosing American Home Shield.

Nov. 1st, 2021

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Verified Customer

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John Serrao Austin, TX

Waste of money. $75 per visit? And all the restrictions. You cant bundle visits together. This service is designed to drain your bank account.

3 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review. I would be happy to speak with you to discuss your service concerns further.

Nov. 2nd, 2021

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Verified Customer

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Alicia Parks Chattanooga, TN

Service and knowledge of the issue at the time was extremely helpful.

3 years ago

Reply from American Home Shield

Hi Alicia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Glenn Mitchell, Sr. Port Arthur, TX

Furnace cleaning for the winter/extremely thorough/well done by the technician.

3 years ago

Reply from American Home Shield

Hi Glenn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Ronnie Calungcaguin Lakeland, FL

Customer service is really great and also the Bay to Bay technician

3 years ago

Reply from American Home Shield

Hi Ronnie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 2nd, 2021

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Verified Customer

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Ron Roberson Bryant, AR

Everything was handled extremely well, I am very satisfied with results!

3 years ago

Reply from American Home Shield

Hi Ron,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Nov. 2nd, 2021

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Verified Customer

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Justin Brown Austin, TX

Great service and thorough in taking care of an issue with our hvac

3 years ago

Reply from American Home Shield

Hi Justin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 2nd, 2021

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Verified Customer

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Acorkill San Benito, TX

Timely, professional services that have saved us lots if money over the years

3 years ago

Reply from American Home Shield

Hi Acorkill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Anthony Slidell, LA

My AC fan broke the request to repair was denied. A different company was scheduled for a second opinion. Waited 5 hours they never came or called

3 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Julie Brewer Longview, WA

The customer service representatives have always been extremely helpful.

3 years ago

Reply from American Home Shield

Hi Julie,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Angela McGaughey Frankfort, KY

I am very pleased with the service we receive. The rating wpuld be a 5 except our monthly fee goes up every year.

3 years ago

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Verified Customer

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Cindy martinez Mentone, CA

Expedient smooth very knowledgeable and resolution resolved greatly

3 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Eddie E Givens Abingdon, MD

AHS always provides contractors with superior expertise and professionalism

3 years ago

Reply from American Home Shield

Hi Eddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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James Brewer Grapevine, TX

Every person I have spoken with has behaved with professionalism.

3 years ago

Reply from American Home Shield

Hi James. Thank you so much for your feedback. We are so happy to hear about the great service you have received. Please continue to let us know how we are doing. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Kate Siegfried Charleston, SC

Easy to request service, good communication, reasonable coverage

3 years ago

Reply from American Home Shield

Hi Kate. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with great service experiences for unexpected home repairs. Thank you for choosing AHS.

Nov. 1st, 2021

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Verified Customer

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Keith Johnson Yuma, AZ

Professional and very thorough. Prompt and customer service was great.

3 years ago

Reply from American Home Shield

Hi Keith. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 1st, 2021

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Verified Customer

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Robert lillybridge Mexico, MO

They have handled all my maint.issues in a timely and professional manner

3 years ago

Reply from American Home Shield

Hi Robert. We are so happy to know about the positives experiences you have had with AHS. It is our goal to provide with reliable and professional service whenever you need us. Thank you taking time to let us know we were able to do that for you.

Nov. 1st, 2021

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Verified Customer

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Susan Brown Birmingham, AL

They are almost impossible to reach in person. But they do provide the services I need.

3 years ago

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Verified Customer

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Murillo Woodbridge, VA

Awful- customer service reps. Do not speak English and it makes it a difficult experience. Stop outsourcing!

3 years ago

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Verified Customer

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Daniel Marshall Richland, WA

Fast response. Quick repair. Repairman was friendly and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Dan Mowery Cumming, GA

Great experience, good service technicians and easy to request service.

3 years ago

Reply from American Home Shield

Hi Dan. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair repair as well. Thank you for choosing AHS.

Oct. 26th, 2021

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Verified Customer

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Lori Jackson Cedar Hill, TX

It was great, every question was answered, customer service very professional

3 years ago

Reply from American Home Shield

Hi Lori,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Linda Stafford, TX

Acceptable service, timely, friendly, problem medium solved, expensive

3 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 26th, 2021

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Verified Customer

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John Gouveia Chesterfield, MO

AHS is very responsive and gets the broken items fixed quickly

3 years ago

Reply from American Home Shield

Hi JOhn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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William Henderson Missouri City, TX

They got a repair person quickly and took care of the problem

3 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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Ron Ragsdale Merced, CA

Got there fast, got it done. Very happy with the job that was done.

3 years ago

Reply from American Home Shield

Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Jean M Vogel Castle Rock, CO

quick response; provided good contractor who was very knowledgeable

3 years ago

Reply from American Home Shield

Hi Jean. Thank you for taking time to provide feedback of your service experience. We understand how important it is to provide fast and reliable service. We are very happy to know we were able to do so for you.

Oct. 26th, 2021

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Verified Customer

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CTimlick Fort Washington, MD

Lately, not that "Great" American Home Shield , will try to do everything remotely possible, not to honor their commitment, if it does not benefit their company.

3 years ago

Reply from American Home Shield

Hello. Thank you for your letting us know your concerns regarding the coverage. We want you to see the value in your home warranty. I would be happy to speak with you to further address this issue.

Oct. 26th, 2021

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Verified Customer

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Latonya Boyd Bakersfield, CA

Despite some things that were not covered overall they still does a great job!

3 years ago

Reply from American Home Shield

Hi Latonya. Thank you for taking time to write a review. We are happy to hear that you have been pleased with your warranty service. Thank you for choosing American Home Shield and we look forward to providing you with an even better experience for your next repair need.

Oct. 26th, 2021

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Verified Customer

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Rod Hicks Gardendale, AL

Very efficient and on time Fixed the problem the first time out.

3 years ago

Reply from American Home Shield

Hi Rod,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Darryl Segawa Henderson, NV

Prompt response to request. Service was scheduled in a timely manner

3 years ago

Reply from American Home Shield

Hi Darryl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 26th, 2021

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Verified Customer

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Peter Kenyon Tampa, FL

I make one call and its handled and I know when someone is coming. Easy

3 years ago

Reply from American Home Shield

Hi Peter,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Oct. 26th, 2021

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Verified Customer

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Sylvia A. Blue Baton Rouge, LA

Reasonable Rates for service calls Prompt and Efficient response

3 years ago

Reply from American Home Shield

Hi Sylvia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Stanley Parker Cape Canaveral, FL

American Home Shield took care of my problems quickly. We are very pleased.

3 years ago

Reply from American Home Shield

Hi Stanley,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 26th, 2021

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Verified Customer

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Lee Lilburn, GA

They are always available to listen and provide fast solutions.

3 years ago

Reply from American Home Shield

Hi Lee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Mayra A Quizhpi Allentown, PA

Representatives are very knowledgeable. Fast response from contractors.

3 years ago

Reply from American Home Shield

Hi Mayra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Francisca M. Slone Evans, GA

Service was quick and efficient. Great home appliance insurance.

3 years ago

Reply from American Home Shield

Hi Francisca,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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Howard Boyle Henderson, NV

Very professional and prompt with the handling of repair work

3 years ago

Reply from American Home Shield

Hi Howard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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