American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Michael Ona Vallejo, CA

Very easy to deal with and they processed my claim right away.

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 6th, 2022

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Verified Customer

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mike Venetia, PA

fast reply to service request but hvac company coudn't come out for 5 days so had no heat

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2022

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Verified Customer

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Mary MARY WHELAN Hesperia, CA

I always have a great experience with my plan and the techs they send out.

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Jan. 6th, 2022

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Verified Customer

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Nathan Brown Jr Sacramento, CA

They have been prompt and professional in response to my requests.

4 years ago

Reply from American Home Shield

Hi Nathan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Shoshona Britton Beaverton, OR

Super quick and responsive scheduling. Friendly service contractors

4 years ago

Reply from American Home Shield

Hi Shoshona,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Natalie Waddington Killeen, TX

Always great and coverage is good customer service has ben great

4 years ago

Reply from American Home Shield

Hi Natalie. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to working with you again.

Jan. 5th, 2022

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Verified Customer

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Judy A. Romero Santee, CA

I needed a plumber and American Home Shield responded right away.

4 years ago

Reply from American Home Shield

Hi Judy. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. Thank you for letting us know that has been your experience.

Jan. 5th, 2022

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Verified Customer

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WILMA JAMES San Antonio, TX

Technician fixed my washing water leak. He worked until he found the problem.

4 years ago

Reply from American Home Shield

Hi Wilma. It is so wonderful that the issue with your washer was resolved to your satisfaction. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Jan. 5th, 2022

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Verified Customer

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Nancy Saunders Havana, FL

have used for dishwasher and refrigerator repair. One was good, one not as good

4 years ago

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Verified Customer

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Cherie A Blatt Hayward, CA

Great response and plumber fixed problem quickly and thoroughly

4 years ago

Reply from American Home Shield

Hi Cherie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 30th, 2021

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Verified Customer

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Claudia Bradshaw Sun City, CA

A technician was here 10-15 minutes, replaced a $2.00 fuse and charged me $100. The fuse has blown out 3 more times.

4 years ago

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Verified Customer

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ILESANMI ADELEGAN Abilene, TX

The technician is a professional. He listened to and answered my questions

4 years ago

Reply from American Home Shield

Hi Ilesanmi. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfaction. Thank you for trusting AHS to take the hassle and worry out of you home repair needs.

Dec. 31st, 2021

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Verified Customer

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Paul Ebbers Fort Lauderdale, FL

It was a long time in getting a new hot water heater. 10 days is too long. Also. AHS did not cover the whole cost of a new water heater

4 years ago

Reply from American Home Shield

Hi Paul. Thank you for taking time to let us know about the service experience regarding your water heater. I am sorry to hear that you were not pleased with the service you received. I would be happy to speak with you further regarding this matter.

Dec. 31st, 2021

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Verified Customer

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Mike Hainley Columbia, SC

the experience was positive, technician was nice, and worked to quickly resolve the problem.

4 years ago

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Verified Customer

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Richard Owen Las Vegas, NV

Had dryer issue shortly upon moving in and it was fixed the next day.

4 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 30th, 2021

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Verified Customer

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loretta meadors La Grange, IL

THIS COMPANY IS GREAT AND EVERYONE IS SO NICE WHEN YOU TALK TO THEM

4 years ago

Reply from American Home Shield

Hi Loretta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Sherry Higgs Clinton, MS

Always helps me. When I call them they are polite and understand my issue.

4 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for your feedback and we hope you continue to enjoy!

Dec. 21st, 2021

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Verified Customer

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Nicole Taylor Arvada, CO

Prompt in addressing my needs. Repairs made in a reasonable time frame.

4 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Sarita Toma Columbia, SC

The plumber walked out without fixng my kitchen sink - with no explanation.

4 years ago

Reply from American Home Shield

Hi Sarita,
I hate to hear about the uncompleted job. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Sharon Gottlieb Cedar Crest, NM

When they were unable to fix my oven door they recommended a replacement.

4 years ago

Reply from American Home Shield

Hi Sharon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 21st, 2021

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Verified Customer

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Lu Ann Drake Inman, SC

They have sent someone out fast when I have a problem. They have been really great professionals.

4 years ago

Reply from American Home Shield

Hi Lu Ann,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 21st, 2021

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Verified Customer

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RAMONA E EGGLETON McKees Rocks, PA

very attentive and professional. willing to get the request handled

4 years ago

Reply from American Home Shield

Hi Ramona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Leah Harker Heights, TX

Amazing service from start to finish. No hassle when submitting claims.

4 years ago

Reply from American Home Shield

Hi Leah. Thank you so much for the 5 star review. We love to take the hassle and worry out of unexpected home repairs. We are so happy to hear that we have been able to do that for you. We look forward to taking care of your next repair need as well.

Dec. 21st, 2021

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Verified Customer

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Mark R Sturdivant Georgetown, TX

The service from start to finish has always been great in our experience.

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for taking time to let us know about your positive experience. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 21st, 2021

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Verified Customer

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Charlotte Wilson

Faucet drip. Claim was denied stating it had to be not normal usage caused the leak. So I'm supposed to pay $750.00 out of pocket to fix a faucet leak. That just wrong

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charlotte. Thank you for taking time to let us know that the issue with your heater was resolved to your expectation. We are so happy to know that you have been satisfied with the service provided. We hope you continue to find the value in being an American Home Shield member.

Dec. 21st, 2021

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Verified Customer

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A. S. Pasadena, CA

There is a marked improvement in response time and the quality of the technicians.

4 years ago

Reply from American Home Shield

Hello A.S. Thank you for taking time t provide feedback on your service experience. We are always working on improving the service we provide. We look forward to working with you again in the future and taking care of your repair needs.

Dec. 22nd, 2021

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Verified Customer

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Wanda Bessemer, AL

The Representatives are very courteous. My issues were handled immediately.

4 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Alvin Sherman Glen Allen, VA

The service and the technicians have been excellent, on time and efficient.

4 years ago

Reply from American Home Shield

Hi Alvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Linda L Emerson Parkville, MD

On time, polite, knowledgeable, repaired our furnace; it is working great now.

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Marilyn Sue Saling Corona, CA

The few times that I used AHS, the serviceman was prompt, courtesy and was able to solve my issue,

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Miriam San Antonio, TX

Professionalism of customer service representatives is excellent and friendly.

4 years ago

Reply from American Home Shield

Hi Miriam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Thomas R Chambers Windsor, CO

The appointment was made successfully and everything went off like I expected.

4 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Calvin Mcguire Salinas, CA

They are a great quality for the money. I recommend to my family and friends

4 years ago

Reply from American Home Shield

Hi Calvin,We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 21st, 2021

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Verified Customer

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Cheryl Sears

Prompt and great to work with. Cost effective and great providers.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Arthur Molina Moxee, WA

fast and dependable. Always quick and send great service providers.

4 years ago

Reply from American Home Shield

Hi Arthur,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Paul Crawley Alvin, TX

never had a problem, always come through as fast as possible

4 years ago

Reply from American Home Shield

Hi Paul,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Randy True Bartlesville, OK

Quick response and a wide variety of things that are covered.

4 years ago

Reply from American Home Shield

Hi Randy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Richard lut15062ze Monessen, PA

there quick at getting them out there to fix what is broken

4 years ago

Reply from American Home Shield

HI Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Richard Watson Saint Louis, MO

Great coverage, fast service. Transparent terms for coverage.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Ana Cruz Donna, TX

Simple to schedule a service and they are quick to send someone!

4 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Frances Arangure Montague, MI

Great customer service and technicians are polite and professional.

4 years ago

Reply from American Home Shield

Hi Frances,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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William Howell Lexington Park, MD

Quick response, excellent technical help and delivered what they promised

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Wayne Swearingen Chandler, TX

Price, professionalism and correcting issues in a timely manner.

4 years ago

Reply from American Home Shield

Hi Wayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Ashley Penington Tarter Lincoln, NE

Great coverage and affordable to fix the minor plumbing issue we had.

4 years ago

Reply from American Home Shield

Hi Ashley. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Verified Customer

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Jennifer Settle Clovis, NM

Easy to get a repair ordered. Repair process was quick and easy.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Sharon Schneider Palm Harbor, FL

got my issues settle without a hassel, company performing work was dependable

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for such a positive review. We strive to provide worry free service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you so much for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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Johna Shockley Haskell, OK

Polite and professional tech come out. Next day service, even in these times.

4 years ago

Reply from American Home Shield

Hi Johna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Judith Dines Old Westbury, NY

Cant understand the agents in the Philippines. They speak english(motclearly)but don't understand english

4 years ago

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Verified Customer

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Kevin ash Liverpool, NY

They are very professional and when we need it service we're right on top of it

4 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

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Verified Customer

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Ron Reinbold Frankenmuth, MI

Courteous, informative, knew what they were doing, respectful!!!!!!

4 years ago

Reply from American Home Shield

Hi Ron. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Dec. 15th, 2021

American Home Shield Reviews