American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Roberto Elk Grove, CA

Fast, quick and easy to make service arrangements and expedite response

3 years ago

Reply from American Home Shield

Hi Roberto,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Helen Williams Rockledge, FL

They are great when you call and always gets someone right out

3 years ago

Reply from American Home Shield

Hi Helen. hank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

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Verified Customer

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David James Carrollton, TX

Reasonable response time to call for service and visit from technician.

3 years ago

Reply from American Home Shield

Hi David. Thank you for your positive feedback. We value and welcome your opinion. Please continue to let us know how we are doing. We look forward to providing you with your next great repair experience.

Mar. 9th, 2022

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Verified Customer

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Philip Livonia, MI

Great price, great claims process, fast service, saved me a on of money.

3 years ago

Reply from American Home Shield

Hi Philip, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Keith Odom Centerton, AR

All my claims have been handled appropriately, and in a timely manner.

3 years ago

Reply from American Home Shield

HI Keith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Rita D Chandler Fredericksburg, VA

Response was fast and a trusted company familiar with my furnace was dispatched.

3 years ago

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Verified Customer

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David Schwalbert Hillsboro, MO

It was Prompt and went well so far in spite of the pandemic.

3 years ago

Reply from American Home Shield

Hi David. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

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Verified Customer

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Joe Brick, NJ

Denied a claim based on interpreting the contract in a different way. Rules were not clearly explained before submitting a $100 repair order.

3 years ago

Reply from American Home Shield

Hi Joe. Thank you for your feedback. I am sorry to hear that your repair issue was not covered. I would be happy to look into this matter further and follow up with you.

Mar. 9th, 2022

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Verified Customer

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Anahid h Gasparian Phoenix, AZ

My washer been broken since 11/15/2021, they keep sending people to be fixed, as of today still not working

3 years ago

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Verified Customer

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Kimberly Beary Larned, KS

I'm very happy with them. I just wish the cost for each visit/appointment was a little lower.

3 years ago

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Verified Customer

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Joseph Rosario Argyle, TX

They give me peace of mind. Also very covieniant and easy to schedule services.

3 years ago

Reply from American Home Shield

Hi Joseph, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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John McKenna Hutto, TX

They do what they are supposed to do without any hassle whatsoever.

3 years ago

Reply from American Home Shield

Hi John. Thank you so much for your feedback. We love to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS to do that for you.

Mar. 9th, 2022

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Verified Customer

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Mel Elste Middle River, MD

Prompt professional service, and friendly knowledgeable technician!

3 years ago

Reply from American Home Shield

Hi Mel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Minerva Douglas

Because when things need to be replaced they are not, and it takes so long to have your issue taken care of

3 years ago

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Verified Customer

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M.R Tustin, CA

American Home Shield totally useless and unprofessional. They only like to get paid but when it comes to service they don't want to do anything for you! Terrible company.

3 years ago

Reply from American Home Shield

Hi M.R., I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your contract number.

Apr. 13th, 2022

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Verified Customer

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Porsha Fryar Summerville, SC

Everything went well the last time I had an issue I'm my home. The company was fast and efficient.

3 years ago

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Verified Customer

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Randolf Pose Murchison, TX

Never had a problem with getting my equipment repaired fast and reliable

3 years ago

Reply from American Home Shield

Hi Randolf, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Russell Tallahassee, FL

Where do I begin, from start to finish customer service has been below poor. The vendors that they have deals with are not certified. Worst company ever!

3 years ago

Reply from American Home Shield

Hi Russell,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Sally Riolo Roseville, CA

Companies not always answering to schedule service. Also Home Shield employees do mot speak English.

3 years ago

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Verified Customer

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Sandra Bradley Fort Worth, TX

If problem still is there, another service person will come out

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you.

Mar. 9th, 2022

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Verified Customer

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Shannon Hicks Waco, TX

I haven't received my refund from canceled request. It was complete hassle even being able to speak to someone about it.

3 years ago

Reply from American Home Shield

Hi Shannon,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Marilyn Carlin Las Vegas, NV

The system of sending out a diagnostition and later a worker took two months to fix my washer. The service men are not quality

3 years ago

Reply from American Home Shield

Hi Marilyn, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Terry Douglas Bryant Shelby, NC

Refrig. has been waiting for service since Nov. 6 Been here 4 times and still dont have all problems fixed.

3 years ago

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Verified Customer

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Sarah Garland, TX

Great coverage on certain items! Had an issue with my dishwasher and they replaced it!! So happy !

3 years ago

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Verified Customer

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ROBERT GARCIA Tracy, CA

They are a very professional team, dedicated to problem resolution.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Joanna Bocek Port Hueneme, CA

They were able to send technicians that fixed my garage door opener

3 years ago

Reply from American Home Shield

Hi Joanna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Hal Dowland Knoxville, TN

It was easy to file a claim and the work was done quickly and professionally

3 years ago

Reply from American Home Shield

Hi Hal, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Lindsey brooke Pero Lavaca, AR

Always handle it fast and the people they send are so nice and work with you.

3 years ago

Reply from American Home Shield

Hi Lindsey. We know how important your time is so it's really good to hear that your issue was resolved quickly. Thank you for being a valued member of American Home Shield.

Mar. 9th, 2022

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Verified Customer

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chad hensley Las Vegas, NV

They were able to get me a replacement refrigerator in timely manner

3 years ago

Reply from American Home Shield

Hi Chad, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Rebecca M Tristan Houston, TX

Friendly staff and also the option to request service on line.

3 years ago

Reply from American Home Shield

Hi Rebecca, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Ronald Romero Youngsville, LA

The worker did not mess around. He knew what he had to do and he did it.

3 years ago

Reply from American Home Shield

Hi Ronald. Your review is so exciting to read. We know how important it is to provide you with dependable service. We look forward to taking care of your next repair with this same level of service.

Mar. 9th, 2022

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Verified Customer

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jacdan Newton, KS

Paid a claim when water heater went out in the dead of cold weather.

3 years ago

Reply from American Home Shield

I Jacdan. Thank you for letting us know about your experience. It's really great to know the issue with your water heater was resolved to your satisfaction. We love to provide our members with service they can count on. Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

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Greg Warren, MI

They do what they are supposed to do! Professional, timely, courteous.

3 years ago

Reply from American Home Shield

Hi Greg, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Andrena Jenkins Las Vegas, NV

Friendly and efficient customer service, sent out repair man within a few days

3 years ago

Reply from American Home Shield

Hi Andrena, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Willard Jones Bonney Lake, WA

i WAS ABLE TO GET MY PROBLEM SOLVED QUICKLY AND AT A LOW COST OF$100

3 years ago

Reply from American Home Shield

Hi Williard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Cheryl Mayes Lubbock, TX

They have made sure everything appliance gets fixed or replaced

3 years ago

Reply from American Home Shield

Hi Cheryl. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Mar. 9th, 2022

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Verified Customer

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jaime cortes Crest Hill, IL

service, explain details about it and coverture in the contract

3 years ago

Reply from American Home Shield

Hi Jaime, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Karla Glover Barstow, CA

They addressed my problem and had someone out the next day to look at it.

3 years ago

Reply from American Home Shield

Hi Karla. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so great to know that we were able to do that for you.

Mar. 9th, 2022

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Verified Customer

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Debra gadson Harrisburg, NC

There whenever i have an issue. It is good to know ehen there is a break

3 years ago

Reply from American Home Shield

Hi Debra. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 9th, 2022

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Verified Customer

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Jesus Nunez Whittier, CA

They were one time, professional, and am satisfied with the work done.

3 years ago

Reply from American Home Shield

Hi Jesus, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Garry Heidenheimer, TX

They don't pay to repair all items had to pay extra to remove my toilet so plumber could clean my stopped I line

3 years ago

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Verified Customer

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cindy Tempe, AZ

The technicians were prompt and knowledgeable, the whole process was easy.

3 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Bruce New Port Richey, FL

Never had a problem with them ! Great company to work with !

3 years ago

Reply from American Home Shield

Hi Bruce. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 3rd, 2022

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Verified Customer

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Janiice Lee Hampton, VA

I have not received my refrigerator yet which is placed on January 27th and today is February the 27th

3 years ago

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Verified Customer

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Maureen Andrecovich Saint Clair Shores, MI

They have been nothing but helpful and get the contractors set up quickly.

3 years ago

Reply from American Home Shield

Hi Maureen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Ernest F GIBSON Pittsburg, CA

They took care of my needs without a blink of an eye and I loved it

3 years ago

Reply from American Home Shield

Hi Ernest. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Mar. 4th, 2022

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Verified Customer

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Andy Cadiff Tarzana, CA

Fast and efficient. And the web site for service requests was easy to navigate.

3 years ago

Reply from American Home Shield

Hi Andy. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 4th, 2022

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Verified Customer

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CAROL RAYBURN Columbus, OH

They were fairly prompt. theyi were able to take care both problems that I have called them for.

3 years ago

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Verified Customer

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Tim Cary Buford, GA

Their favorite response is "XYZ part of your appliance is still under manufacture warranty" ... Which is a lie when it's a 12 yr old microwave, 13 yr old water heater, etc.

3 years ago

Reply from American Home Shield

Hi Tim,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Leslie Colburn Magnolia, TX

Successful repairs. Quick service and professionalism handling of repairs

3 years ago

Reply from American Home Shield

Hi Leslie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2022

American Home Shield Reviews