American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Basil K Kilani Sarasota, FL

I put in a work order for oven, microwave and dishwasher. I still haven't heard anything about the dishwasher.

4 years ago

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Verified Customer

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Jenn deak Montgomery, TX

Fast service, dependable service people, fair and reasonable prices.

4 years ago

Reply from American Home Shield

Hi Jenn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Violeta Sanchez Olive Branch, MS

Great customer service and I've had great experiences with the contractors so far!

4 years ago

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Verified Customer

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Dorothy Greer Benton, AR

Repairs usually take too long and if a repair needs to be rush you would need to pay the company directly.

4 years ago

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Verified Customer

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Kit Aurora, CO

The system needing repair was covered and repairs were expedient.

4 years ago

Reply from American Home Shield

Hi Kit. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 15th, 2022

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Verified Customer

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Deborah Zurga Santa Rosa, CA

They are always available, and I usually save a lot of money.

4 years ago

Reply from American Home Shield

Hi Deborah. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Mar. 15th, 2022

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Verified Customer

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Tom Norton Gibsonia, PA

I don't always have the best luck with the service companys assigned but AHS always makes it right

4 years ago

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Verified Customer

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Ivory Traynham Saint Petersburg, FL

Trade's expertise was very satisfactory, communication/timing perfect.

4 years ago

Reply from American Home Shield

Hi Ivory. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Mar. 15th, 2022

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Verified Customer

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Jean Tagliaferro Celina, TX

Very responsive to my needs and it did not take long to get my problems resolved.

4 years ago

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Verified Customer

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Mary Moldenhauer Hughesville, MD

All service has been expedited in a fast and professional manner.

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Michael Valverde Columbus, GA

Great service and they do what they say, no run around like other companies.

4 years ago

Reply from American Home Shield

Hi Michael. We are so glad to hear about your positive experience. We know how important it is to have your coverage explained and trust in the service we provide. Thank you for choosing American Home Shield.

Mar. 15th, 2022

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Verified Customer

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Christy Hunt Massillon, OH

Well because I got charged for a home warranty that was already paid for a month after it was paid for

4 years ago

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Verified Customer

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Kevin Brown Elk Grove, CA

Decent service, representatives and contractors. Definitely room for improvement.

4 years ago

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Verified Customer

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Gregory Rico Douglasville, GA

Prompt, dependable service (but you have to be familiar with how they operate!)

4 years ago

Reply from American Home Shield

Hi Gregory. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 11th, 2022

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Verified Customer

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Carla Moss San Antonio, TX

Prompt, friendly, courteous, professional very good experience!

4 years ago

Reply from American Home Shield

Hi Carla. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need well.

Mar. 11th, 2022

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Verified Customer

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Joe timmins San Antonio, TX

They seem to use top notch repair and installation companies.

4 years ago

Reply from American Home Shield

Hi Joe. Thank you for the positive feedback. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 11th, 2022

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Verified Customer

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Frances Abram Sandy, UT

Great customer service and great professionalism by the associate.

4 years ago

Reply from American Home Shield

Hi Frances. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 11th, 2022

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Verified Customer

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Karen Walker Roswell, GA

They are prompt with the their service and very friendly. friendly

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. Thank you for trusting AHS.

Mar. 11th, 2022

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Verified Customer

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Gwendolyn Smith Danbury, CT

They have super helpful and supportive in resolving my issues.

4 years ago

Reply from American Home Shield

Hi Gwendolyn. This is so great to hear. We really appreciate you taking time to let us know that your problems have been resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Mar. 11th, 2022

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Verified Customer

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Tricia Seaford, DE

Prompt efficient service. Great prices. Great customer service

4 years ago

Reply from American Home Shield

Hi Tricia. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Mar. 11th, 2022

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Verified Customer

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Anita Jones Prattville, AL

Acted immediately and followed with the job in a highly professional manner

4 years ago

Reply from American Home Shield

Hi Anita. Thank you so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Mar. 11th, 2022

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Verified Customer

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Lisa Browning Des Moines, IA

Great service when repairs needed. Contractors sent for repair were excellent.

4 years ago

Reply from American Home Shield

Hi Lisa. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 11th, 2022

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Verified Customer

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Jerry Longwood, FL

They have been responsive and reliable. Highly recommend them.

4 years ago

Reply from American Home Shield

Hi Jerry. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service when ever needed. We thank you for trusting AHS.

Mar. 11th, 2022

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Verified Customer

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Mathias Bellevue, WA

Great customer service and contact a service company in a short amount of time

4 years ago

Reply from American Home Shield

Hi Mathias. Thank you so much for review of your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Mar. 11th, 2022

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Verified Customer

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Angie Bridgeville, PA

Home Shield is very quick, to assign you to the right contractor.

4 years ago

Reply from American Home Shield

Hi Angie. We know how important your time is so it's really good to hear that your service request was assigned quickly and to your satisfaction. Thank you for being a valued member of American Home Shield.

Mar. 11th, 2022

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Verified Customer

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William Jack Hanover, PA

I had great service and things were covered that broke at no expense to us.

4 years ago

Reply from American Home Shield

Hi William. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Mar. 11th, 2022

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Verified Customer

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Amane Awwad Shallotte, NC

Very prompt attention to request for service and satisfactorily compketed

4 years ago

Reply from American Home Shield

Hi Amane. Thank you for the 5 star review. It is our goal to provide our members with prompt and reliable service. We are happy to know this has been your experience with AHS. We look forward to providing you with great service again.

Mar. 16th, 2022

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Verified Customer

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Irene V. Hunter Chicago, IL

very professional and friendly. were responsive to my questions and explained the process

4 years ago

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Verified Customer

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Bridget J McMinn Woodbridge, VA

place a service call, tech was there in 2 days, very professional

4 years ago

Reply from American Home Shield

Hi Bridget,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Gerald McNeil Chapel Hill, NC

Problem fixed and repaired. Responsive and addressed the issue.

4 years ago

Reply from American Home Shield

Hi Gerald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Marlies Nelson Chesapeake, VA

Never resolved issue with my AC unit. As it got later in year, and weather started to change, I just gave up.

4 years ago

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Verified Customer

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Jaclyn Bonner Prosper, TX

I've had 2 repairs under American Home Shield - one was fine, the other problematic and I'm still trying to resolve it.

4 years ago

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Verified Customer

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Edward May Glen Burnie, MD

They have been very responsive and have provided qualified service.

4 years ago

Reply from American Home Shield

Hi Edward. Thank you for taking time to write a review. We are glad to hear that you have been pleased with the service you have received from AHS. Thank you for trusting AHS.

Mar. 16th, 2022

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Verified Customer

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Joyce Roseville, CA

Had a problem with my washing machine. I received a quick response and my washer was fixed.

4 years ago

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Verified Customer

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John Robinson Chelsea, AL

dishwasher replacement was a nightmare. One of my replace choices was not even correct size. I had to pay restocking fee and waited 6 weeks for a resolution

4 years ago

Reply from American Home Shield

Hi John, I hate to hear about thedishwasher work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Julie Lierman Walterboro, SC

They were very efficient coordinating the company & parts in a reasonable time frame and available to answer any questions we had.

4 years ago

Reply from American Home Shield

Hi JuLIE,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Bill guy Cookeville, TN

Fantastic customer service, fast appointments, fair outcomes

4 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Glenda Mercer Virginia Beach, VA

Great company and always assigned great company to do the work

4 years ago

Reply from American Home Shield

Hi Glenda. Thank you for your positive review. It is great to know you have been pleased with AHS as well as the technicians. It is our goal to provide you with exceptional service each time you need to use your warranty.

Mar. 16th, 2022

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Verified Customer

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Elizabeth Szady Lubbock, TX

Did it online. Very efficient didn't have any problems selecting what the problem was

4 years ago

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Verified Customer

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L D Cleveland, OH

We had a contractor over to fix our toilet within a couple of days!!!

4 years ago

Reply from American Home Shield

Hi LD. Thank you for taking time to let us know how effectively the issue with your toilet was resolved. We love to take the hassle and worry out of unexpected home repairs. Thank you for allowing AHS the opportunity to do so for you.

Mar. 16th, 2022

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Verified Customer

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Judy Gardner Westwego, LA

I have always had prompt service & was always satisfied with the results.

4 years ago

Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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David Patten Huntsville, AL

We have had a great experience and appreciate the professionalism.

4 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Tony Abbruzzese Osseo, MN

That were quick to respond and we got our appliance replaced quickly.

4 years ago

Reply from American Home Shield

Hi Tony, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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James Legner Chesterfield, MO

Quick response from local affiliates that solved the problem.

4 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Yvonne CULLIVER Pahrump, NV

AHS was quick to respond and found an experienced contractor

4 years ago

Reply from American Home Shield

Hi Yvonne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Shunda Hephzibah, GA

Service was very good. They responded and completed in a timely manner.

4 years ago

Reply from American Home Shield

Hi Shunda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Daniel Koonce Midland, TX

No issues easy to schedule appointments, did all by online easy to Maneuver

4 years ago

Reply from American Home Shield

Hi Daniel. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Mar. 8th, 2022

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Verified Customer

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DEREK CASEBEER Elk Grove, CA

Would like the opportunity to chose service provider to allow for research, reviews, etc. for best fit.

4 years ago

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Verified Customer

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Suzanne Delsarto Reno, NV

They got the contractor out to us and made sure the work was done.

4 years ago

Reply from American Home Shield

Hi Suzanne. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 8th, 2022

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Verified Customer

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GARY GRAY, SR. Richmond, VA

i have had great customer service and support since I enrolled in the program

4 years ago

Reply from American Home Shield

Hi Gary. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Mar. 8th, 2022

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