American Home Shield: Read 34,366 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Paul Crawley Alvin, TX

never had a problem, always come through as fast as possible

2 years ago

Reply from American Home Shield

Hi Paul,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Randy True Bartlesville, OK

Quick response and a wide variety of things that are covered.

2 years ago

Reply from American Home Shield

Hi Randy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Richard lut15062ze Monessen, PA

there quick at getting them out there to fix what is broken

2 years ago

Reply from American Home Shield

HI Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Richard Watson Saint Louis, MO

Great coverage, fast service. Transparent terms for coverage.

2 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Ana Cruz Donna, TX

Simple to schedule a service and they are quick to send someone!

2 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Frances Arangure Montague, MI

Great customer service and technicians are polite and professional.

2 years ago

Reply from American Home Shield

Hi Frances,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

William Howell Lexington Park, MD

Quick response, excellent technical help and delivered what they promised

2 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Wayne Swearingen Chandler, TX

Price, professionalism and correcting issues in a timely manner.

2 years ago

Reply from American Home Shield

Hi Wayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Ashley Penington Tarter Lincoln, NE

Great coverage and affordable to fix the minor plumbing issue we had.

2 years ago

Reply from American Home Shield

Hi Ashley. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Jennifer Settle Clovis, NM

Easy to get a repair ordered. Repair process was quick and easy.

2 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Sharon Schneider Palm Harbor, FL

got my issues settle without a hassel, company performing work was dependable

2 years ago

Reply from American Home Shield

Hi Sharon. Thank you for such a positive review. We strive to provide worry free service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you so much for choosing AHS.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Johna Shockley Haskell, OK

Polite and professional tech come out. Next day service, even in these times.

2 years ago

Reply from American Home Shield

Hi Johna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Judith Dines Old Westbury, NY

Cant understand the agents in the Philippines. They speak english(motclearly)but don't understand english

2 years ago

check_circle

Verified Customer

star star star star star

Kevin ash Liverpool, NY

They are very professional and when we need it service we're right on top of it

2 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Ron Reinbold Frankenmuth, MI

Courteous, informative, knew what they were doing, respectful!!!!!!

2 years ago

Reply from American Home Shield

Hi Ron. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Kevin P Kane Dunnellon, FL

They have responded assigning qualified technicians in a timely manner.

2 years ago

Reply from American Home Shield

Hi Kevin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Brian Owens Douglasville, GA

Only had one occurrence but it was very easy and convenient

2 years ago

Reply from American Home Shield

Hi Brian. Thank you very much for letting us know how your first service experience was. It is good to know that the issue was resolved to your satisfaction. We look forward to being your warranty company for many years to come.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Kristina McLaughlin Denver, CO

The contractors they use are reliable and the monthly payment is manageable

2 years ago

Reply from American Home Shield

Hi Kristina. Thank you for taking time to let us know you are pleased with the service you are receiving as well as the cost. We want you to know you can count on AHS when you need us. Thank you for being our valued warranty member.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Linda Virginia Beach, VA

Very Customer Sevice Oriented. I like to speak with a person

2 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Michael G Redman Jacksonville, FL

The tech fixed my garage opener problem within 10 minutes upob arrival.

2 years ago

Reply from American Home Shield

Hi Michael. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Beth Keith De Soto, IA

They were efficient and explained everything that was done.

2 years ago

Reply from American Home Shield

Hi Beth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Ramona Hampton, VA

Because when I have an concern or issues they send very professional services

2 years ago

Reply from American Home Shield

Hi Ramona. Thank you for letting us know about your experiences with AHS. We strive to provide dependable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Stacy Groves La Grange, KY

When there is a problem with a contractor it takes forever to escalate and get a person on the phone.

2 years ago

check_circle

Verified Customer

star star star star star

John Mindler Goose Creek, SC

Great service!! I was able to use the contractor that I requested.

2 years ago

Reply from American Home Shield

Hi John. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being an AHS warranty member.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Nathan Franson Antelope, CA

We liked how easy and reliable it was. The customer service is terrific.

2 years ago

Reply from American Home Shield

Hi Nathan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

betty f reddick Greensboro, NC

very good dependable came right out to take care of problem

2 years ago

Reply from American Home Shield

Hi Betty. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Quitman Dillard

They keep choosing to nickel and dime fixing my as every year. Assigning inexperience companies that have to come out 4 to 5 visits , just replace the unit.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Quitman,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Mike Montana Slidell, LA

Promptness of service techicians and responses/communication with/from AHS

2 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Linda Pickett Big Rapids, MI

Response was prompt and the technician was knowledgeable and courteous.

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Penny Black Hurst, TX

When repairs are needed they assist in getting repair companies quickly.

2 years ago

Reply from American Home Shield

Hi Penny,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Sally kinsey Redding, CA

Always there when I need them, follow up is great, very resourceful.

2 years ago

Reply from American Home Shield

Hi Sally. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Please continue to let us know how we are doing.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Alexander Walker Hampton, VA

..very satisfied with their prompt attention to my service needs

2 years ago

Reply from American Home Shield

Hi Alexander,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Bobby Southammavong Saint Paul, MN

My heat furnace was never taken seriously. HVAC person did not bother to take the time to look at the issue. Still showing signs of water puddle

2 years ago

Reply from American Home Shield

Hi Bobby. Thank you for your feedback. I am sorry to hear that you feel the issue with your heating was not taken seriously. I would be happy to speak with you to address your concerns.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Beverly Johnson Chicago, IL

Always right on time , No problem, whatever the problem is they will fix it

2 years ago

Reply from American Home Shield

Hi Beverly. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to working with you again.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Juanita Hughes Manton, CA

Your website makes it easy to contact you and schedule service calls.

2 years ago

Reply from American Home Shield

Hi Juanita. Thank you for taking time to provide feedback on your service experience. We are so happy to know that you have been able to use the website with ease to request the service you need. Thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

MICHAEL H DUNNE Ruther Glen, VA

Quick to respond and fix any problem. Contractors are highly qualified

2 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Lorenzo Mata El Paso, TX

Service and customer support. Workman ship and cleanliness

2 years ago

Reply from American Home Shield

Hi Lorenzo. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to taking care of your next repair need.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Pat perry

The man responded right away and completed the job immediately.

2 years ago

Reply from American Home Shield

Hi Pat. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Hoang Nguyen Yorktown, VA

Good customer service, quick response and they do have good subcontractors.

2 years ago

Reply from American Home Shield

Hi Hoang,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Alice Benner West Lafayette, IN

They were very good to have my preferred plumber handle my issue

2 years ago

Reply from American Home Shield

Hi Alice. Thank you for letting us know the plumbing issue was resolved to your satisfaction. Thank you for trusting AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Brenda Grant-Benton Bedford, OH

Requesting service is fast and easy. Contractors are also knowledgeable and professional.

2 years ago

Reply from American Home Shield

Hi Brenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

check_circle

Verified Customer

star star star star star

Joanna Nashville, TN

Any repairs I've needed have been done in a timely, professional manner:

2 years ago

Reply from American Home Shield

Hi Joanna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Pam Younglove Walled Lake, MI

Almost 3 weeks out and unresolved after numerous phone calls to follow up. Also, promised return calls that I have not received.

2 years ago

Reply from American Home Shield

Hi Pam,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Dean Liberty Hill, TX

Issue correctly identified on first visit & repaired on following visit

2 years ago

Reply from American Home Shield

Hi Dean,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

William J. Rawson Daleville, AL

Always promptly provides any necessary services we have needed.

2 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Michele M. Chasse Woodbridge, VA

I have had 2 emergencies lately - and the response time was so quick.

2 years ago

Reply from American Home Shield

Hi Michele,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Steven Rhodes Valley Village, CA

Service was timely and professional. AHS personnel were very cooperative.

2 years ago

Reply from American Home Shield

Hi Steven,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 7th, 2021

check_circle

Verified Customer

star star star star star

Chris Wyatt Kennedale, TX

Ease of getting service repairs scheduled and completed for my home .

2 years ago

Reply from American Home Shield

Hi Chris,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Margaret Enunu Rancho Cucamonga, CA

Most times that I requested for service, some how the service person gives flimsy excuses and I end up not having the service

2 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to reach a resolution.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Diana Rizer Rosedale, MD

Easy to get help with the problem and to get a resolution to the problem

2 years ago

Reply from American Home Shield

Hi Diana. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

American Home Shield Reviews